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First Class Airline Lounge reviews, Business Class Airline Lounge reviews and Frequent Flyer Lounge reviews written by fellow travellers, reporting on their experiences and the standards for Airline Lounges at airports across the world


British Airways First Class and Business Class Lounge customer reviews

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Read the latest British Airways First Class and Business Class Lounge Reviews

 


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BRITISH AIRWAYS TERRACES FIRST CLASS LOUNGE REVIEW  - NEW YORK JFK AIRPORT

Date :   19 June 2012

Review by : Alan Wan (UK)

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Recommended

The First Class lounge looks attractive and seemed classier than the Club lounge next door. The choice of drinks was reasonable with decent champagne but the quality of whiskey was rather low for a First class lounge. I used the showers in the Business Class lounge next door, it was okay but I have certainly had better experiences. The real serious disappointment was the choice of food there were some cold sandwiches and packets of cheap cheese and a variety of crisps, etc, but nothing hot - a real let down.



BRITISH AIRWAYS BUSINESS CLASS LOUNGE REVIEW  - PRAGUE AIRPORT

Date :   22 May 2012

Review by : Derek Greenaway (UK)

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Recommended

There appear to be two lounges at Prague. The Crystal and another The Citigold which is supposed to be the better option. Considering the rest of the Airport which is spacious, clean and serviceable the lounges were quite frankly awful. We had travelled BA Club Europe and were given passes to the Crystal Lounge. This offered a coffee machine and some nuts and limited seating. We then tried the Citigold as we have gold cards and this was not a lot better. They offered a fridge with some rather dry rolls and an assortment of cold salad pasta in individual pots. A plate of broken biscuits and solf drinks. The carpets looked pretty filthy and I was quite glad to get out of there Free wi-fi was available but we would probably have been better down at KFC in the main hall.



BRITISH AIRWAYS BUSINESS CLASS LOUNGE REVIEW  - T3, LONDON HEATHROW AIRPORT

Date :   22 May 2012

Review by : Jim Reid (UK)

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Recommended

An excellent lounge, plenty space, comfortable and with good food. Significantly better than some of the lounges in T5.



BRITISH AIRWAYS TERRACES BUSINESS CLASS LOUNGE  - T5, LONDON HEATHROW AIRPORT

Date :   9 May 2012

Review by : M Clarke (Bahamas)

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Recommended

Design is good, plenty of different areas and types of seating, excellent selection of beverages and good selection of food, although not outstanding. Staff clear tables very quickly after passengers leave, and are very helpful. A very comfortable experience overall - could possibly be improved by an area for sleeping.



BRITISH AIRWAYS GALLERIES BUSINESS CLASS LOUNGE REVIEW  - T5, LONDON HEATHROW AIRPORT

Date :   3 May 2012

Review by : A Hickling (UK)

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Recommended

I spent about 8 hours in the lounge complex at Heathrow T5 and was impressed about the constant changes of food throughout the day. I used the north, south and satellite lounges and they had variations on the menus. The north and satellite lounges do have manned cloakrooms to store belongings whereas the south lounge, you leave items at your own risk. The lounges were kept clean and tidy despite the constant churn of passenger use. If you are looking for peace and quiet, the satellite terminal is the quietest and if you require champagne it is upon request. Shower and bathroom facilities were also very good and kept clean. Wifi is free and plenty of computers to use. A most enjoyable way to start a trip.



BRITISH AIRWAYS BUSINESS CLASS TERRACES LOUNGE REVIEW  - T5, LONDON HEATHROW AIRPORT

Date :   2 May 2012

Review by : J Wyatt (UK)

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Recommended

In the North wing of T5. It is huge, although on a Sunday morning plenty of the seat were occupied. Usual fare - nosh a bit ordinary. Seat so-so on comfort. All a bit so so really.



BRITISH AIRWAYS BUSINESS CLASS "ADMIRALS CLUB" LOUNGE REVIEW  - SAN DIEGO AIRPORT

Date :   2 May 2012

Review by : Kevin Tunnicliffe (UK)

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Recommended

I was travelling on the daily BA flight to London, we hit the lounge fairly early and there was nothing much to show in the way of snacks etc. In a conspiratorial voice we were told to tell the bar staff that we were flying with BA and so would not be charged for drinks and so forth (the prices for AA Passengers were ridiculous). We were also told that "hot food" would be available when the last AA flight departed. This proved to be soup and a tray of sandwiches, some crudities and a dip. Seating was comfortable and staff were efficient and very helpful. Good views of the runway and ramps from the bar area. There were no showers and the bathrooms were not very modern and the fittings were in need of a makeover.



BRITISH AIRWAYS "PREMIUM" FIRST CLASS LOUNGE REVIEW  - MIAMI INTERNATIONAL AIRPORT

Date :   25 April 2012

Review by : J Kearney (Australia)

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Recommended

This is a rabbit warren to get around in. Reasonable to navigate around if you have a sense of direction and you can get your bearings. Good food and beverage range, with attentive staff. Definitely no comparison to Qantas First Lounge at Sydney International but I imagine there aren't too many that would.



BRITISH AIRWAYS FIRST CLASS GALLERIES LOUNGE REVIEW  - T3, LONDON HEATHROW AIRPORT

Date :   25 April 2012

Review by : J Kearney (Australia)

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Recommended

When you present your First Class Boarding Passes to the First Reception Desk and are told "you need to go over there" (Club World Lounge) and you have to point out that you are a First Class passenger, things do not bode well. The Lounge is okay but Champagne Bar doesn't keep the champagne chilled adequately. First Class dining room has quite a limited menu and isn't great. 6 months ago when I travelled First Class out of London, we were invited to experience the dining room and presented an invitation to dine after a certain time. This practice has now gone - pity. In fact the hot self serve buffet had a better food choice than the dining area. Overall, the First Class Lounge was okay but not great.



BRITISH AIRWAYS/QANTAS FIRST CLASS LOUNGE REVIEW  - SINGAPORE CHANGI AIRPORT

Date :   25 April 2012

Review by : J Kearney (Australia)

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Recommended

We arrived at the Lounge to be greeted by 4 friendly staff and encouraged to enter and relax. When we entered, there were the best part of 150 people in it. We struggled to get the last two seats. We found out that they had closed the Business Class Lounge and put everyone into the First Class Lounge, just to make us feel special I guess. Uncomfortable seating, self serve basic buffet, poor food and beverage to say the least. When we encountered a delay, the staff were hopeless. Either inexperienced or incorrectly trained, they could not cope or handle high yield passengers appropriately or properly. Choose another airport to transit with a better First Class Lounge.



BRITISH AIRWAYS BUSINESS CLASS GALLERIES SOUTH LOUNGE REVIEW  - T5, LONDON HEATHROW AIRPORT

Date :   25 April 2012

Review by : J Kearney (Australia)

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Recommended

This is probably the best Business Class Lounge that I have experienced. Bright, refreshing and well equipped. Spacious and well fitted out. Enjoyable.



BRITISH AIRWAYS "GALLERIES" LOUNGE REVIEW  - T3, LONDON HEATHROW AIRPORT

Date :   28 February 2012

Review by : R Moore (Australia)

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Recommended

Excellent lounge with plenty of everything. Used it twice recently and it was quiet, well-stocked with drinks, food and papers and with plenty of room. Highly recommended.



BRITISH AIRWAYS BUSINESS CLASS LOUNGE REVIEW  - HONG KONG INTERNATIONAL AIRPORT

Date :   27 February 2012

Review by : N Werner (Switzerland)

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Recommended

British Airways share the Qantas lounge, located near the gates which is nice. Welcome was friendly and staff attentive. Food selection is much better than in LHR and nice, interesting choices. Lounge is quite spacious even though both BA flights and a Qantas flight were leaving at the same time. There are no views as the lounge is not near the windows of the airport. Showers are nice, great water pressure and they use nice toiletries. Staff friendly and gave a small amenity kit. WiFi was strong and quick and the lounge was a serene place to relax.



BRITISH AIRWAYS FIRST CLASS CONCORDE ROOM LOUNGE REVIEW  - T5, LONDON HEATHROW AIRPORT

Date :   24 January 2012

Review by : A Hickling (UK)

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Recommended

A quiet and relaxed lounge with comfortable seating and superb views of the runways. There are facilities to leave bags and coats and private dining booths for breakfast and lunch. Food and drink is waiter service. Although afternoon tea does not feature on any menu, the staff were more than happy to serve this for me. I used one of the cabanas where you have a day bed, desk, TV, phone for free use and luxury bathroom facilities. You can order room service from your cabana. The Elemis Spa is located just outside the lounge, but book a treatment early to avoid disappointment. For me using this lounge is part of my holiday before a long haul flight.



BRITISH AIRWAYS FIRST / BUSINESS CLASS LOUNGE REVIEW  - PHILADELPHIA AIRPORT

Date :   28 November 2011

Review by : Bill Atkins (USA)

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Recommended

This was an exceptionally nice lounge, albeit small for 2 flights departing close together. For the next year plus it is also to serve as the Admiral's Club for AA Needless to say, it has gone from a little haven of peace to a typical US lounge facility. British Airways passengers and the staff clearly hate the situation.



BRITISH AIRWAYS "ONEWORLD" BUSINESS CLASS LOUNGE REVIEW  - MIAMI AIRPORT

Date :   28 November 2011

Review by : Kevin Tunnicliffe (UK)

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Recommended

This lounge shared between BA, Iberia and American was spacious but laid out in a series of small rooms with a variety of seating options. On the day we were there it was not overcrowded. A good selection of drinks available, the attended counter being closed. Food was pretty poor with only a few stale looking croissant sandwiches and soup on offer. The flight announcements were barely audible where we were seated and I had to go and check with the reception that it had indeed been our flight which had been called. Wi-fi and computer availability were good. Unfortunately the arrivals and departure screens only dealt with AA flights.



BRITISH AIRWAYS GALLERIES FIRST CLASS LOUNGE REVIEW  - T5, LONDON HEATHROW AIRPORT

Date :   23 October 2011

Review by : B Wijesinghe (USA)

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Recommended

Spacious lounge with comfortable and quiet seating areas. The selection of food and beverage is excellent, though service when ordering from the menu is slow. Many computer terminals and helpful staff at the inner Customer Service desk. The decorative glass screens between seating areas are lovely when lit if dark outside. The lounge location benefits from nice views of the tarmac and taxiways. The showers and Elemis Health Spa are located outside the lounge, and shared with the Galleries Business Class Lounge that is located above.



BRITISH AIRWAYS BUSINESS CLASS (ADMIRALS CLUB) LOUNGE REVIEW  - LOS ANGELES AIRPORT

Date :   22 October 2011

Review by : J Samuels (UK)

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Without a doubt the most miserable business lounge on this planet. Having travelled from London and using the fantastic BA lounge, I had the misfortune to land in LA and through a reciprocal arrangement with BA I used the American Airlines Admirals Club lounge. It's a joke - you pay for almost everything, the only free stuff consists of things like lukewarm and stewed instant coffee, stale biscuits and a few bruised pieces of fruit. You get one drink voucher and no wifi access unless you are a member. Suggest you give this place and American Airlines a wide berth! Unfortunately my next leg is with American Airlines and no surprises, you have to pay for in flight coffee and food! I will never fly with budget airline American Airlines again!





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