British Airways First Class and Business Class Lounge customer reviews

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BRITISH AIRWAYS GALLERIES BUSINESS CLASS LOUNGE CUSTOMER REVIEW  - T3 LONDON HEATHROW AIRPORT

Review by : Fabrizio Ferraro

Date :   2 May 2010

This Galleries lounge is very similar to the ones in T5, although it is much smaller. They have the same choice of food and drinks and similar facilities. It is extremely quite due to the small number of BA flights out of T3 and the downside is the lack of natural light (the windows are quite narrow) and the lack of atmosphere. Even the BA staff looked bored and not very welcoming.

BRITISH AIRWAYS FIRST CLASS CONCORDE ROOM LOUNGE CUSTOMER REVIEW  - T5 LONDON HEATHROW AIRPORT

Review by : Paul Browne

Date :   2 May 2010

Very impressive from the welcome at the door to every member of the staff encountered. Lovely ambience with a lot of room to move around. Took lunch in the Dining Room which was the only disappointment.

BRITISH AIRWAYS BUSINESS CLASS LOUNGE CUSTOMER REVIEW  - NEWCASTLE AIRPORT

Review by : Tim New

Date :   10 April 2010

The best thing about the BA lounge at Newcastle is the staff. I fly every week so have got to know them and they are always professional and courteous. Lounge a bit old and worn now, but don’t expect BA will upgrade (they only seem to be in the business of downgrading everything these days). Good selection of drinks. Sandwiches at lunchtimes nice, freshly prepared and a good selection. A nice place to wait for an hour or a bit longer. The staff are the same two or three very pleasant ladies – wish BA would commission them to train their FA colleagues in customer centricity! One negative - just one loo and it has never flushed properly since my two years using it.

BRITISH AIRWAYS BUSINESS CLASS LOUNGE CUSTOMER REVIEW  - NEWCASTLE AIRPORT

Review by : Tim New

Date :   10 April 2010

The best thing about the BA lounge at Newcastle is the staff. I fly every week so have got to know them and they are always professional and courteous. Lounge a bit old and worn now, but don’t expect BA will upgrade (they only seem to be in the business of downgrading everything these days). Good selection of drinks. Sandwiches at lunchtimes nice, freshly prepared and a good selection. A nice place to wait for an hour or a bit longer. The staff are the same two or three very pleasant ladies – wish BA would commission them to train their FA colleagues in customer centricity! One negative - just one loo and it has never flushed properly since my two years using it.

BRITISH AIRWAYS BUSINESS CLASS LOUNGE CUSTOMER REVIEW  - STOCKHOLM AIRPORT

Review by : E Hochstatter

Date :   10 April 2010

The lounge in Terminal 5 at Stockholm-Arlanda is very basic. It is shared with other OneWorld partners and I believe is part of the Priority Pass network. The lounge is rather soulless and lacking in comfort and style. There are just medium-sized seats spread out over the lounge. The food was basic and mediocre consisting mainly of cheese and ham, bread rolls and what appeared to be a quinoa salad. The standard fizzy drinks on offer. Curiously, red and whte wine was available but in a beer-like pouring mechanism. In short, there is no need to get to the airport early to enjoy this lounge because there is not much to enjoy unlike other BA lounges.

BRITISH AIRWAYS FIRST & BUSINESS CLASS LOUNGE CUSTOMER REVIEW  - SAO PAULO AIRPORT

Review by : A Evans

Date :   10 April 2010

Pleasant small lounge with reasonably comfortable seating. Good views of stands and an open area outside originally used for us smokers but now banned. Shame! No hot food but fresh sandwiches and cakes. An adequate selection of drinks. As there is only one flight a day, I was surprised there were not more people.

BRITISH AIRWAYS CONCORDE LOUNGE CUSTOMER REVIEW  - T5 LONDON HEATHROW AIRPORT

Review by : James Wyatt

Date :   10 April 2010

The door to the lounge is just a few feet from the security check - very convenient. A lot of chairs, sofas etc. Good looking bar. Outside space has a good-ish view of planes and side view of runways. WC's were so-so. Booths are brilliant. I had a superb breakfast which was serve piping hot and very quickly. Didn't try the other goodies.

BRITISH AIRWAYS FIRST CLASS GALLERIES LOUNGE CUSTOMER REVIEW  - T3 - LONDON HEATHROW AIRPORT

Review by : R King

Date :   10 April 2010

Very quiet in the middle of the day - we had 7 hours to wait between flights with our 2 year old daughter - an amazing kids room in the lounge, with soundproof glass walls. You can sit outside and relax and watch the kids inside. Very good idea! Great selection of French and european wine, great nibbles. Only downside - Coffee machine made terrible coffee, and the restaurant did not open for the entire 7 hours we were there (not enough clients??). Still had the snack menu, but no sit down fine dining as advertised. At 6.30pm it had still not opened for dinner, and after asking and getting no response, we left to catch our flight. I am still confused as to what was going on here. Free PCs with internet too.

BRITISH AIRWAYS FIRST & BUSINESS CLASS LOUNGE CUSTOMER REVIEW  - MUMBAI AIRPORT

Review by : Steve Ham

Date :   4 April 2010

New lounge looks good and is for BA use only. Selection of hot and cold food which was very tasty and well presented. We were on the day flight with using the 777 so lounge was very quiet. Would presume it would be busy for the evening 747 flight.

BRITISH AIRWAYS BUSINESS CLASS GALLERIES LOUNGE CUSTOMER REVIEW  - MUMBAI AIRPORT

Review by : J Muga

Date :   9 February 2010

Lounge is comfortable enough, using the same furniture as the new lounges at Heathrow T5. The problem is mosquitos that have come in, not a few-but a massive amount. The catering is poor, old fruitcake, stale cheese and a few Indian dishes guaranteed to give stomach problems - nobody touched them! Yet, they have four attendants standing around doing nothing - why spend all the money for a new lounge?

BRITISH AIRWAYS BUSINESS CLASS "TERRACES" LOUNGE CUSTOMER REVIEW  - CAPE TOWN AIRPORT

Review by : J Aberg

Date :   3 February 2010

This lounge is a rather standard BA lounge, but it does have some major flaws. Capacity is a big problem in this lounge. I have rarely been in a lounge of this size, where I have not not been able to find any seating whatsoever. The lounge was absolutely packed! It was so full that I decided to leave after a while, because it was not worth the effort to find some personal space in the lounge. I wanted to go on-line, but apart from two free computers, wireless was at a charge. I paid quite a hefty charge, and I had major problems trying to connect. I could only spend five minutes on-line, and I was constantly disconnected. In summary, there is significant room for improvement!

BRITISH AIRWAYS BUSINESS CLASS LOUNGE CUSTOMER REVIEW  - LONDON HEATHROW AIRPORT : T5B GALLERIES

Review by : L Haas

Date :   23 January 2010

I visited one lounge in the main part of T5, only to see a "Boarding Now" sign for my flight which was not departing for nearly 2 hours. It turns out they were trying to get people to the T5B satellite because of enhanced security procedures. I made my way over to T5B and used the lounge there - not crowded and plenty of food, good wifi access, free computers to use. All in all a pleasant quiet place to spend time before flight. One negative for BA: when I arrived at Heathrow a week previously - the Arrivals lounge at T5 had already closed promptly at 2pm. This seems very early given that the 2nd schedule SFO-LHR flight arrives at 2 pm.

BRITISH AIRWAYS TERRACES LOUNGE CUSTOMER REVIEW  - JERSEY AIRPORT

Review by : Andre Le Quesne

Date :   12 January 2010

One would have thought that British Airways/Jersey would have taken notice of R Pemberton's review of this lounge - 12 August 2009. Absolutely nothing has changed - for the better, that is. At the time of my visit (late afternoon) dirty crockery was strewn across the tables. The elderly male attendant did not even bother to look up when I entered, so no check of my credentials and certainly not greeting. It may be that BA Jersey are trying to save on electricity, but I could not find any other reason for all the ceiling lights being switched off. There are table lamps, but it was difficult to read the dog-eared newspapers on the shelves. Carpets and upholstery are still filthy, so no change there. I used the newly built lavatory, which appeared not to have been cleaned that day. I live in Jersey, and this is my local airport. What sort of impression does this hellhole make on departing passengers?

BRITISH AIRWAYS BUSINESS CLASS TERRACES LOUNGE CUSTOMER REVIEW  - LONDON GATWICK AIRPORT

Review by : Clive Drake

Date :   8 January 2010

The recent experience of the BA Terraces lounge at Gatwick was one of total shock - since my last visit in October. 50% of the facility has been closed - what was on two floors providing a very good experience - is now an insult to every BA Club World customer - as it is now located on 1 floor. Passengers cannot find seats (due to overcrowding) - and me, and my family of 4, had to half stand and half sit as we ate our snack breakfast. BA's cost cutting has reached a new and deeply insulting low in the way it treats it's premium customers - thankful I am flying with another airline this month to New Zealand.

BRITISH AIRWAYS BUSINESS CLASS TERRACES LOUNGE CUSTOMER REVIEW  - LONDON GATWICK AIRPORT

Review by : J Keddy

Date :   7 January 2010

This is a very cold and dull lounge. The staff are far from welcoming - it's as if you have ruined their day just by being there. As someone else mentioned, there is evidence of cost cutting throughout - fine for those in economy, but not what one expects after paying so much more for a business class experience. The refreshments on offer were pathetic. I was there for an early morning flight and there were baskets of mini croissants and pan au chocolat, cereal, toast and coffee/juices etc. 100% self-service. Miserable staff hanging around like vultures ready to clear your table before you have finished swallowing your last mouthful. You can go out to the duty free shops, but they don't bother to offer to look after your bags and coats so you need to lug them around with you if you are carrying anything of value, which I usually am (laptop etc).