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Air India First Class and Air India Business Class Lounge customer reviews

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Air India
1.5 Star Rating: Poor
15 reviews

 



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AIR INDIA BUSINESS CLASS LOUNGE REVIEW  - DELHI INT'L AIRPORT

Date :   5 October 2014

Review by : D Phukan (Canada)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

Air India Terminal 3 international Lounge is very spacious, clean and well kept facility. The staff were courteous and helpful. The sofa and slumber lazboys were comfortable for napping and taking a break. Food was fresh, tasty but selection was a little limited. The drinks and beverage selection was good and the staff brought it to my sitting area (maybe local regulations about an open bar). The internet connectivity with Tatadocomo was challenging - one of the lounge staff members had to help me connect. The toilet and showers were clean. I can see the lounge getting very busy and crowded in the future. But for me it was a good experience and a pleasant surprise.



AIR INDIA MAHARAJAH FIRST/BUSINESS CLASS LOUNGE REVIEW  - DELHI INT'L AIRPORT

Date :   6 August 2014

Review by : Vikramaditya Singh (USA)

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Lounge Cleanliness

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Recommended

I was traveling first class to US from Delhi and had 3 h to spend in the Air India lounge. I was shocked to see that this is the flagship lounge of Air India in India's capital. What a shame. First, the first and Executive lounges are not separate. They are separated by a barricade nthat was easily crossed. There is no wait staff even for first class passengers. When one flies Emirates or Lufthansa in first class, the respective lounges provide an opportunity for a high quality sit down meal from an a la carte menu. In the AI lounge food left a lot to be desired. The bathroom was in shambles and there was no lotion. Magazine choice was non existent. Wifi was spotty and complicated. why can't they provide free wifi without the need for passwords, cell phones etc ? Very absurd. And the bar service was pitiful and most of the time non existent. Again no waiters even in first class section. In summary, the premium lounge in the airport shared by many airlines is similar but at least predictable in service (albeit poor). The AI lounge is awful and takes away from first class experience. The managers don't care and are never around to receive feedback leave alone make changes. Best avoided for same reason AI is best avoided. First class pax are not escorted to the plane either.



AIR INDIA BUSINESS CLASS LOUNGE REVIEW  - DELHI INT'L AIRPORT

Date :   11 March 2014

Review by : A Parameswaran (India)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

Had a 4 hour layover in Delhi while returning from Frankfurt and going to Hyderabad. The lounge was easy to find and the ambience was quite decent with enough seating. However, every aspect of service is poor. I asked for a toothbrush in the morning; after bring ignored by the lounge manager and then again by the uniformed lady, I got it through the attendant but the kit seems to have been "borrowed" from Hotel Centaur (whose name was written on the pack). The breakfast was pathetic - very little options and the one I had, Poha, was cold, dry and just a step above eating sand. The ketchup that was served looked like it was diluted 10 times over. The coffee and tea served were tasteless, cold and unappetizing. I had to go out and eat breakfast in a restaurant outside. There is no WiFi in the lounge and they give you some sort of cards that have a validity of 45 minutes. On the day I visited, even that was not available. Since I was coming from an international leg, I thought of taking a shower before taking the domestic leg. When I asked the lounge manager for a towel, I was flatly told that they had "run out of towels" - when I asked how long it will be before they can get fresh ones, I was told that it will come the next day only! Since the lounge was quite empty I asked the manager how many towels he keeps a day and he said that they have a limit of 6 towels a day. I asked how they expected other guests to shower and he gave me a look that conveyed that I had exhausted my limit on the questions I can ask him. The lounge manager was very quick to refuse every request for service. He also has a bright future in the Indian Administrative system because he never forgets to treat you with disdain and demonstrate to you that he is under no obligation to provide you any service whatsoever. I am have flown Air India internationally for almost 18 years and they have managed to completely escape the service revolution that has happened everywhere in the world. The quality of service is as poor as it was 18 years back and though the faces of service staff is younger, they have managed to encapsulate the same sense of apathy and disdain for passengers that existed earlier.



AIR INDIA BUSINESS CLASS LOUNGE REVIEW  - DELHI INT'L AIRPORT

Date :   7 February 2014

Review by : D Whalley (UK)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

A large but outdated lounge. Furniture adequate but showing signs of wear and tear. The lighting poor with many light bulbs flashing on and off. Food is basic with little choice. Toilet areas kept clean, but no facilities for a wash after a long flight. There are showers but these were closed and out of use. I asked for a shaving kit. Told they are available but none left, 'sorry'. Only computer access is via three outdated computers. Staff kept the lounge clean and tidy. This is not, however, up to modern standards. This is not a place to enjoy a long transit.



AIR INDIA MAHARAJA BUSINESS CLASS LOUNGE REVIEW  - LONDON HEATHROW AIRPORT

Date :   7 February 2014

Review by : D Whalley (UK)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

Lounge quiet and peaceful. Not a wide range of food, but adequate and plentiful. Wifi available.



AIR INDIA "LOUIS TAVERN" BUSINESS CLASS LOUNGE REVIEW  - CONCOURSE E, BANGKOK SUVARNABHUMI AIRPORT

Date :   13 January 2014

Review by : Mark Wilkins (UK)

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Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

Air India use the Louis Tavern lounge in Bangkok airport, which is open to the general public on payment. There are very limited facilities in the lounge (no TV, no toilets) but a better drinks and food selection than either the Air India lounges used on this trip, or the Thai lounges used in Bangkok before. Wifi good and accessed via passkeys provided at reception to lounge. Aircraft boarding information needs improvement though. Not busy, despite the amount of people in the airport that morning.



AIR INDIA MAHARAJA BUSINESS CLASS LOUNGE REVIEW  - MUMBAI INT'L AIRPORT

Date :   13 January 2014

Review by : Mark Wilkins (UK)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

Visited whilst in international transit. Good points - this new lounge is huge, has a varied selection of seats including recliners, shower facilities are good, OKAY selection of reading material and half a dozen internet terminals for free internet access. The bad points are that whilst Air India's website shows alcohol is available to international travellers, none is available or on show. In fact there's one small fridge with water, pepsi, 7 up, fanta or fruit juice - that's it. The food selection is similarly limited and the hot selection was particularly unsatisfactory (2 veg, 1 meat - however there appeared to be no chicken in this!). Wifi is the airports and not the lounges - limited and very slow - had to use the dedicated terminals instead. Was again a good place to rest and read, but not on a par with other carriers i have flown.



AIR INDIA MAHARAJA BUSINESS CLASS LOUNGE REVIEW  - LONDON HEATHROW AIRPORT

Date :   13 January 2014

Review by : Mark Wilkins (UK)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

Myself and fellow passengers entered this lounge 3 hours before the flight, to be told the hot food would not be available for another 30 minutes. Good points - plenty of seating, good wi-fi, newspaper selection, tv, drinks selection, notified when it was time to board. Bad points - except for the shami kebabs, the food selection was poor, and in the case of the sheesh kebabs, revolting. Had the crackers and crisps instead once the shami had run out. The staff were overstretched (there appeared to be only 2 of them) and as a result items were not cleared or refreshed. Recommend the lounge as an escape from the crowds but eat beforehand.



AIR INDIA BUSINESS CLASS LOUNGE REVIEW  - DELHI INT'L AIRPORT

Date :   15 November 2013

Review by : Derek Cox (UK)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

This is not so much of a lounge as somewhere to sit while you wait for a flight. The bar or the lack of one was very disappointing, as it was closed. How long it has been that way or if it would open again is anyone's guess. The cold drinks were dreadful, food was hot but not a great selection. Okay if you only want Indian food, but would be nice to have had a selection, after all it was the international lounge with international passengers. The lounge at Heathrow T4 was better, bright, clean but a very limited selection of Indian food, some biscuits, and a few alcoholic drinks on show. Air India lounges are best forgotten.



AIR INDIA DOMESTIC BUSINESS CLASS LOUNGE REVIEW  - 1A, MUMBAI AIRPORT

Date :   15 November 2013

Review by : Derek Cox (UK)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

This must be the worst lounge in existence, a dreadful room to spend any time in. We had to ask for the air conditioning to be switched on as it was so hot and stuffy. The lounge had a old microwave oven in one corner that they (when we finally were able to find a staff member) could offer an instant coffee or a cup or tea. It looked nasty so we plumped for a small (very small) bottle of water, we were also offered a biscuit. After a nine hour Air India flight with not a great deal to eat, we were hungry, but I am afraid that the cupboard was bare. Just to add that if you (like us) had to transit from the international to domestic 1a, leave plenty of time as you will pass through a least 2 xray checks and a least 6 more security checks, plus a 5 kilometer bus ride (packed like sardines), up three floors to the so-called lounge and then down one or two floors to your departure gate. We have to repeat it in December as we have already booked the flights. What you get for a cheap fare.



AIR INDIA BUSINESS CLASS LOUNGE REVIEW  - HYDERABAD AIRPORT

Date :   25 April 2013

Review by : Val Lovell (Australia)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

This is the most miserable lounge I've ever been in. Furniture is falling to pieces, no toilet paper in the ladies' toilet, food terrible and staff as slow as a wet week. Awful coffee delivered after a long wait.



AIR INDIA MAHARAJA BUSINESS CLASS LOUNGE REVIEW  - MUMBAI INT'L AIRPORT

Date :   2 May 2012

Review by : S Williams (UK)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

The new Maharaja lounge just past security is still not open. I went to the Maharaja lounge by gate 3 passed security on 14th April 2012. I would not recommend this lounge to anyone. I arrived in this Room full of mosquitoes, old worn out furniture with people trying to sleep on the worn out shabby settees, I do not know how they could sleep with all that noise and constant phone going off and people just entering the lounge asking questions about other air lines. They will only serve you water or juice as apparently they will not serve alcohol to business or first class passengers on International flights since 1st April so a dry room. When I arrived in this excuse of a lounge there were about 20 children screaming and running around without any supervision apparently they were being looked after by a member of staff so they were not booked as business or first class passengers, she then moved them to a more suitable area after about 10 minutes. You have to ask for water or juice. I asked for tea and they do serve this. Snacks are from a microwave and again you have to ask but I would not recommend these over microwave snacks. I walked out and still cannot believe this so called first and business class lounge is still in use it should have been closed years ago.



AIR INDIA MAHARAJA BUSINESS CLASS LOUNGE REVIEW  - MUMBAI INT'L AIRPORT

Date :   27 February 2012

Review by : M Bomford (UK)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

After the chaos ,confusion and long wait through immigration and security this was a shocking surprise. At first we wondered if we were in the right place. Dingy and old fashioned with no sign of any refreshments at all. No wifi and a Desk top that had to be repaired before it was usable. The toilet facilities were the worst we have seen in a so called Business Class lounge. While we were there some Indian people were offered a drink and light refreshments (so presume there was catering of some sort somewhere) but not us or other Europeans. A miserable alternative to the much better options just outside the door.



AIR INDIA MAHARAJA BUSINESS CLASS LOUNGE REVIEW - MUMBAI AIRPORT

Review by : K Baker

Date :   13 October 2009

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet / Wifi

Staff Service

I was shocked when entering the lounge because I wasn't sure if this was the correct place to be? Plenty of seats that look it's straight from the 60s-70s, but very little people except a few sleeping. The staff is polite, though have trouble understanding English. I wasn't sure if there was food/drink available, but noticed the staff asking an India passenger so I inquired. No Wi-Fi but there is one older PC with internet. I needed to use a phone to call a local number for confirmation and that was difficult to do because they couldn't figure out if I could or if I had to use someone's cell, though the staff was helpful enough to let me borrow one of their mobile phones. I left after a short time as there were a couple of older TVs that were fairly loud. Overall, I'd avoid this lounge and stick to the airport which is much nicer.



AIR INDIA MAHARAJA BUSINESS CLASS LOUNGE REVIEW - MUMBAI AIRPORT

Review by : Ted Cho

Date :   30 October 2008

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet / Wifi

Staff Service

Waiting for my flight from Mumbai to Singapore, I was entitled to use the Maharaja Lounge since I was a business class passenger. There are two lounges that can be used, one before security and one after. I chose to use the one after security because the lines were extremely long. The waiting area after security is very sparse, but had an adequate number of seats. The lounge appeared decent from the outside. Once inside, I felt I had entered into the 1970s. There were sofas and chairs that were upholstered with a flower pattern. The tables and everything else was wood (mahogany?). The two young men manning the information desk took my lounge pass. I found a seat among the many people who had already taken entire sofas to sleep on. Being a midnight flight, there were many sleeping people. There were no drinks or food offered in the open. One of the young men offered water to other passengers, and I had to ask for water. Later on, the young man was taking the order of another passenger and finally asked me if I wanted coffee or tea. The only redeeming factor of this lounge was that the Masala Chai was decent. Other than that, I felt like I had been transported back to the 1970s, due to the furniture of the lounge. Also, if other Indian passengers had not ordered coffee/tea, I feel like I never would have been asked, being the only non-Indian passenger in the lounge.






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