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Customer Rating = from 1.0 (very poor) to 5.0 (excellent)

BUSINESS CLASS LOUNGE - MUMBAI AIRPORT

User: F Butler

Date:  11 April 2008

Good selection of food and drinks, both alcoholic and non-alcoholic, however the seats are the most uncomfortable I have even seen. This is definitely not a lounge you would want to spend a lot of time waiting for a flight! Their old lounge was far more comfortable. Air France need to look into making this more comfortable for passengers, especially in this age when increasing security issues make longer stays at the airport more and more common.

BUSINESS CLASS LOUNGE - LOS ANGELES AIRPORT

User: Martin Donovan

Date:  11 April 2008

Uncomfortable, crowded, shared with KLM. Not many magazines. Packaged crackers and cookies. Really a drag. No WiFi and no computers provided.

BUSINESS CLASS LOUNGE - NEW YORK JFK AIRPORT

User: Joel Costi

Date:  24 January 2008

Lounge next to the gate, easy for check in, good choice of wine and champagne. Food available for the passengers of the latest flight (11pm) - choice of chicken tandoori, different smoked fishes, salad and grilled veg, pastries. It permits to have a light dinner and try to sleep more time onboard. Two computers with wifi available, good choice of french newspapers.

BUSINESS CLASS LOUNGE - PARIS CDG T5 AIRPORT

User: Anne Gray

Date:  14 January 2008

This is the worst lounge I have ever been in. Very poor choice of drinks and only bags of crisps to eat. Chairs all sticky.

BUSINESS CLASS LOUNGE - LA REUNION AIRPORT

User: Christophe Chouleur

Date:  14 January 2008

The lounge is located on the first floor of the terminal not far from security control. It can be reached either by stairs or elevator. It looks brand new and and benefits from the new design that Air France is implementing. Bright and airy, it overlooks the terminal area and you can see the planes. Very nice seating and decoration. it offers a good choice of magazien and newspapers. the drinks section is good and as it was breakfast time croissant were available as well as some fruit brochettes.

BUSINESS CLASS LOUNGE - BERLIN TEGEL AIRPORT

User: Peter Roozemaal

Date:  14 January 2008

This lounge is located at the third floor, above the British Airlines lounge. From the lounge there is a decent view of the activities on the tarmac. Inside it looks clean, with simple but comfortable seats and a small assortment of hot and cold drinks and snacks. No power outlets for laptops. The lounge was quiet, I was the only guest when I entered; later a few small groups of passengers entered.

BUSINESS CLASS LOUNGE - PARIS CDG AIRPORT (Terminal 2B)

User: Martin Brown

Date:  28 November 2007

The lounge is located above the main terminal area, much like most lounges, however, there are no walls at the sides only railings so the noise of the terminal below was heard in the lounge, although this did give you a good view of everything. The seats were very comfortable and leather, but were showing signs of considerable wear such as split arms. The coffee and beverages were good and plentiful, but there were no sandwiches, only crisps and biscuits, which was disappointing. The internet wasn't working and all terminals had an "Out of order" message on them. Aside from this, the staff were constantly cleaning and clearing cups etc so the lounge was exceptional in cleanliness.

ESPACE PREMIERE LOUNGE - PARIS CDG AIRPORT (Terminal D)

User: Rahul Agarwal

Date of use:  3 November 2007

Very small loft sitting atop the business class lounge serves as the first class lounge. Uncomfortable chairs, poor snacks, and a few magazines and newspapers. I went downstairs to use the business class lounge which has more space and facilities.

I think Air France has hastily created an exclusive area for first class passengers and started offering services like limo drop-off just to keep up with european competitors like Lufthansa. But they have a long way to go before they can match the scale and sophistication of Lufthansa's first class services.

BUSINESS CLASS LOUNGE - PARIS CDG AIRPORT (Terminal D)

User: Bernard Feissat

Date of use:  2 November 2007

Large and quiet but hardly any view on to the runway; large choice of drinks (hot and cold) and newspapers; rather quiet even when busy; staff welcome, depending on who is on charge; food choice is a bit poor but tasty; restrooms small but clean and working alright.

I always managed to find a quiet somehow remote place even when the lounge was busy; one good/bad thing: no announcement keep the place rather quiet but the TV screen boarding information is not reliable, I nearly missed my flight to Athens last summer; last but not least, the lounge is before the security control so you have to leave it some time in advance in case of a long line at security check.

ESPACE PREMIER LOUNGE - PARIS CDG AIRPORT

User: Freddie Colsoul

Date of use:  19 October 2007

Check-in agent is accompanying you through security up to the new Premiere Lounge, not very large lounge, but very comfortable and good selection of Champagne and excellent choice of food. Excellent choice of newspaper and magazines.

Very personalised service (immigration) and valet service to the plane. Did not find the shower and massage area (which is advertised on their webpage).

FIRST/BUSINESS CLASS LOUNGE - TOKYO NARITA AIRPORT

User: Ross McEntaggart

Date of use:  18 September 2007

Surprisingly nice lounge - better than AF new flagship lounge in Paris 2(E). Nice view of the tarmac - futuristic seating and design and decent selection of foods, wines and champagne. Nice showers and free internet access available, however when full the lounge can feel slightly overcrowded.

BUSINESS CLASS LOUNGE - TERMINAL 2, PARIS CDG AIRPORT

User: J IWAN

Date of use:  10 February 2007

The AF-business lounges in Terminal 2C and 2F are very similar.

At peak times they are horrible, overcrowded, loud and noisy. Selection of drinks is .k, sometimes there are some snacks (cheese baguettes, fruits etc) which disappears within a few minutes because of the big amount of guests. Rest rooms seems to be too small. Staff does not seem to be very motivated.

FIRST CLASS LOUNGE  JOHANNESBURG INTL AIRPORT

User: Ken Pahkim

Date of use:  12 February 2007

Probably one of the most uncomfortable lounges at JNB. Stashed into a corner of the terminal with no windows and poor air-conditioning. We interrupted the agent reading some glamor magazine who seemed very disinterested. Lounge smelled of bleach and the floors were slippery (perhaps overmopped). Limited snacks and leftovers from other passengers not picked up for 15-20 minutes. Another attendant put out 6-8 mini sandwiches at a time, ensuring that there was never sufficient supply.  I took a look at the shower, and would not even consider the cramped closet area to clean up. So disappointing - it got so warm that we left to sit in the open terminal to enjoy : air, and a great view of the runway. When we asked the attendants about the air conditioning or about the sandwiches, we were met with glares of annoyance. All three computers were out of order.