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First Class Airline Lounge reviews, Business Class Airline Lounge reviews and Frequent Flyer Lounge reviews written by fellow travellers, reporting on their experiences and the standards for Airline Lounges at airports across the world


Air France First Class and Affaires Business Class Lounge customer reviews



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AIR FRANCE BUSINESS CLASS LOUNGE REVIEW  - NEW YORK JFK AIRPORT

Date :   15 April 2014

Review by : Tammy Karten (USA)

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Recommended

We flew Aeromexico Business class from JFK to Mexico City On March 2014. Since the Aeromexico and Air France have a SkyTeam alliance agreement we went to Air France’s Business Lounge in Terminal 1 at JFK. The lounge is small and clean and does offer relaxation time before boarding. One can sit in a deep cushion chair, place food on the table or use the complimentary computers. Food offerings on March 19, 2014 started with stale roast beef/cheese sandwiches that came from the deep freeze, cheap corn chips and packaged cookies one can find in a Supermarket etc. Champagne and other alcoholic and soft drinks were available in ample quantity. The coffee was good and so strong.



AIR FRANCE BUSINESS CLASS LOUNGE REVIEW  - TERMINAL 2E, PARIS CDG AIRPORT

Date :   11 March 2014

Review by : C Wajsberg (Israel)

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Recommended

Noticed a small improvement in the food served here in this lounge I visit regularly. If you use this lounge after 7pm you might enjoy a light meal . Choices 10 days ago were a nice beef roulade, salad and or grilled vegetables. Soup is also available, usual cheese and cake for desert. Much better food then before in this lounge and more fun eating here then food served in airplanes at 1 am. Alcohol, wines etc are excellent …If only Air France would see to it there would be some decent food all day long instead of having chocolate chip cookies from 1pm to 7pm, this would be a further much appreciated improvement.



AIR FRANCE / SKYTEAM BUSINESS CLASS LOUNGE REVIEW  - TERMINAL 2E, PARIS CDG AIRPORT

Date :   11 March 2014

Review by : N Lawrence (Guernsey)

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Recommended

Absolutely appalling. Dreadful food and tables covered with dirty plates and glasses that the non- existent staff have failed to remove. Quite the worst lounge I have ever been in.



AIR FRANCE BUSINESS CLASS LOUNGE REVIEW  - TERMINAL 2, PARIS CDG AIRPORT

Date :   20 February 2014

Review by : P Browne (UK)

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Recommended

Had a five hour stopover between flights. No problems using this lounge for that length of time. Very spacious lounge with plenty of seating and tables for dining. Food provided was of the snack/light meal variety but was good quality. Champagne and wine available on a help your self basis. Toilet and shower facilities were excellent with really good shower, lots of hot water at high pressure and good amenity pack provided. All in all an excellent oasis of calm in a very busy airport.



AIR FRANCE BUSINESS CLASS LOUNGE REVIEW  - TERMINAL 2E, PARIS CDG AIRPORT

Date :   23 December 2013

Review by : C Wajsberg (Israel)

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Recommended

2 very small elevators as stairs to get to this lounge which is not that easy to find but i know my way around cog terminal 2e gate L OR K. Lounge is small surely for the crowd that makes usage of this lounge. Lounge is dark and not clean . it was early morning so food choice was poor choice as usual in cog airport , croissant , pain au chocolate, cereals and something a new a chocolate that has no chocolate taste. Coffee and espresso machine seems to be in need of repair as what i received from this coffee maker had no coffee taste . For those wanting boost early in the morning everything available as soft drinks . As usual af lounge leaves me wondering why do I bother.



AIR FRANCE BUSINESS CLASS LOUNGE REVIEW  - SHANGHAI PUDONG AIRPORT

Date :   7 October 2013

Review by : Ken Duffin (New Zealand)

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Recommended

Dreadful. Avoid this lounge if you can. Looks like a temporary facility. Food was dreadful, staff were invisible as were the facilities.



AIR FRANCE FIRST CLASS LOUNGE REVIEW  - PARIS CDG AIRPORT

Date :   16 September 2013

Review by : Alan James (UK)

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Recommended

La Premiere Lounge at CDG is probably the best airport lounge I have experienced. Limo transfer direct from disembarkation gate on arrival from long haul flight. Air France staff accompanies to the dedicated security lane inbound to lounge. In the lounge enjoy the Alain Ducasse restaurant, some exceptional wine. Beautifully restful chaise longue area with subdued lighting for resting. Toilets and showers are a work of art. Nice bathrobes and slippers, with top of the range cosmetics/shower products. Agent drives you to the steps of your departing plane for the next sector.



AIR FRANCE BUSINESS CLASS LOUNGE REVIEW  - TERMINAL 2E, PARIS CDG AIRPORT

Date :   15 August 2013

Review by : R Dejan (Russia)

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Recommended

Crowded and hard to find a place to sit. Washrooms dirty and small for size of lounge. Food service non existent but decent choice of soft drinks available. Overall not impressive and rather poor offering from a reputable air carrier.



AIR FRANCE BUSINESS CLASS LOUNGE REVIEW  - PARIS CDG AIRPORT

Date :   1 August 2013

Review by : T Casse (Thailand)

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Recommended

Very poor facilities, old lounge, what are they doing? Very poor services, friendliness, cleanliness etc.



AIR FRANCE BUSINESS CLASS LOUNGE REVIEW  - PARIS CDG AIRPORT, CDG 2E SATELLITE 4

Date :   21 July 2013

Review by : Olivier Ragu (Japan)

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Recommended

I took the opportunity to test the new AF lounge at the newest boarding satellite called S4. A completely new experience from the other lounges I have visited at CDG. Very large, seperated in several areas, with a real bar with the usual selection and great wines, and, a first for any AF lounge, a self service Hot food corner including some risotto, pasta, cold meat and some pastries for dessert. A huge step from the S3 lounge. No problem at all to find a table, or a sofa to rest. Plenty of working space and reading material too. Modern design with a nice view on the tarmac. Hope they would upgrade the other lounges the same way!



AIR FRANCE (SKYTEAM) BUSINESS CLASS LOUNGE REVIEW  - T2, FRANKFURT AIRPORT

Date :   8 July 2013

Review by : J Ho (USA)

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Recommended

Kind of a fail. This lounge is dated, worn and desperately needs air conditioning. The leather chairs are worn and dirty. The wi-fi is slower than the general free Frankfurt Airport wi-fi and just outside the lounge is a long hallway with recliners for regular passengers to lounge in comfort. The only places to sit in the lounge for lounge customers are upright chairs. Additionally, there are no bathrooms within the lounge and if you need those facilities, you are directed to leave the lounge and go down the hall to use public bathrooms. Given all of this, I'm not really sure why you would choose to come in to this lounge unless you would like to eat some of the simple, packaged cookies or the cheese that is sitting out in warm temperatures. Very little in the way of hard liquor. No red wine on display and a single white wine in the refrigerator. There was a sparkling wine in an ice bucket that was untouched. I found this whole wine selection to be odd. Air France needs to spend a little effort at improving this lounge in my opinion.



AIR FRANCE (SKYTEAM) BUSINESS CLASS LOUNGE REVIEW  - JOHANNESBURG OR TAMBO AIRPORT

Date :   30 May 2013

Review by : C Wajsberg (Israel)

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Recommended

Lounge is easy to find and close to gate, but lounge is still the same lounge as I have visited to many times when flying from this airport. Not so comfortable chairs that are already showing there usage. Cheap South African wine and some sandwiches chips crackers and some cheese. Not really a place to enjoy relax after working all day and still having to fly 10 hours. Wifi improved and is working very well now.



AIR FRANCE BUSINESS CLASS LOUNGE REVIEW  - LYON SAINT EXUPERY AIRPORT

Date :   20 March 2013

Review by : L Wiesenfeld (France)

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Recommended

A few seats, uncomfortable. No decent food, coffee and tea from coin machines. Some newspapers. Such a minimal lounge that I now avoid it and use the open bars and cafes of the airport, far better and friendlier.



AIR FRANCE BUSINESS CLASS LOUNGE REVIEW  - RIO DE JANEIRO AIRPORT

Date :   7 February 2013

Review by : M Lopez (Brasil)

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Recommended

Old and crowded lounge, always full. They have 3 flights (2 AF and one KLM) departing early evening, so the space is not enough for all passengers. The food is mediocre and there is only one old shower in urgent need of renovation.



AIR FRANCE BUSINESS CLASS LOUNGE REVIEW  - PARIS CDG AIRPORT

Date :   7 February 2013

Review by : F Zaidan (Lebanon)

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Recommended

We used the business class lounge of Charles de Gaulle as transit passengers. The experience was horrible. Dirty seats, empty bags and paper glasses, no choice in food, just some packaged stuff. Plus the lounge was crowded. On the way back, the lounge was almost empty, but the manager decided to prevent us from getting in with 10 and 12 yrs old children (who were on economy class tickets). All in all, my experience with Air France is way below average.



AIR FRANCE BUSINESS CLASS LOUNGE REVIEW  - PARIS CDG AIRPORT

Date :   24 January 2013

Review by : Thuto Moloi (South Africa)

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Recommended

The lounge is okay, and I get to do my work without interruptions or noise. However, in the morning and there is no food - just snacks, I thought by now with all the complaints something would be different. People care about food, they want to eat, Air France please listen to your customers!!



AIR FRANCE FIRST CLASS LOUNGE REVIEW  - PARIS CDG AIRPORT

Date :   10 January 2013

Review by : C Bourdon (Austria)

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Recommended

A charming stewardess picks you up at the incoming flight, taking you to this dedicated Lounge. A butler welcoming you, a Michelin starred restaurant with perfect service and outstanding wines. The quality of showers, massage is like a hotel. All passport formalities completed in the lounge.



AIR FRANCE (SKYTEAM) BUSINESS CLASS LOUNGE REVIEW  - JOHANNESBURG OR TAMBO AIRPORT

Date :   10 January 2013

Review by : D Brown (USA)

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Recommended

One of the worst I have been in. It is very small and has the most uncomfortable chairs. Before international flights in the evening it is packed. People walking around trying to find a seat. The bathrooms are small and dirty. Food selection is minimal. Plenty of cold drinks. Do not pay extra to get into this lounge.



AIR FRANCE (SKYTEAM) BUSINESS CLASS LOUNGE REVIEW  - JOHANNESBURG OR TAMBO AIRPORT

Date :   1 January 2013

Review by : G Schultink (USA)

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Recommended

Absolutely diabolical. The food selection is virtually non-existent, unless you like potato As a regular JNB passenger, I visit this lunge often. The worst part are the most uncomfortable seats - the seat are designed to make a "statement" but are the most uncomfortable ever experienced among many business lounges around the world. Air France should look at their KLM partner lounges in AMS and its seat / electric outlet convenience (still no international plugs - they require adapters). Food and beverage selection is decent and so is the internet functionality. Men's bathroom typically dirty, sometime lacking supplies.



AIR FRANCE BUSINESS CLASS LOUNGE REVIEW  - PARIS CDG AIRPORT, TERMINAL 2E

Date :   29 October 2012

Review by : A Sutcliffe (Hong Kong)

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Recommended

Absolutely diabolical. The food selection is virtually non-existent, unless you like potato crisps/chips. What food there is (cold slabs of processed pork, a bowl of mini-gherkins and some awful sandwiches) is desperately low quality. There is no service within the lounge itself, which is sterile and uncomfortable. In AF's home country, at their home airport, this is a disgrace.



AIR FRANCE "SKY PRIORITY" LOUNGE REVIEW  - PARIS CDG AIRPORT, TERMINAL 2E

Date :   18 September 2012

Review by : M Carpenter (UK)

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Recommended

Pretty awful. Food is very poor, and coffee is truly dreadful. Decor is ugly, fittings are falling off the walls, staff are invisible (debris stays at tables for hours).



AIR FRANCE BUSINESS CLASS LOUNGE REVIEW  - PARIS CDG AIRPORT, TERMINAL 2E

Date :   11 September 2012

Review by : C Wajsberg (Israel)

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Recommended

It seems that most lounges from Air France I visit suffer from the same acute problem. Food quality and choice is ridiculous compared with lounges from other airlines. AF lounge in Paris terminal 2E food choice is very poor and cheap quality. Most food there is cheap sandwiches, crackers and chips. Choice of drinks is ok even if wine quality could be better to even much better.



AIR FRANCE BUSINESS CLASS LOUNGE REVIEW  - PARIS CDG 2F

Date :   6 August 2012

Review by : M Lopes (Brazil)

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Recommended

The lounge in 2F at CDG is a shame, as the terminal 2F itself. In the entrance, the welcome speech from the staff is almost an apology about the lounge situation. One floor was closed, so the remaining space was totally crowded. The only seats we could find were at a table in the end, facing bathrooms. Very limited food choice, only cold croissants and nuts crisps. There were only one shower, 40 minutes wait time.



AIR FRANCE BUSINESS CLASS LOUNGE REVIEW  - PARIS CDG 2E, SATELLITE 4

Date :   6 August 2012

Review by : C Chouleur (France)

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Recommended

The design is very trendy and it offers nice views on the apron. It is divided in several zones depending on what you are looking for. Usually AF lounges are not very good for the catering, but this one offers a wide choice of food and drinks. I took advantage of the Clarins Spa that is free. It's now time for Air France to offer a consistent product and offer the same comfort and quality and choice of food in all their lounges.



AIR FRANCE BUSINESS CLASS LOUNGE REVIEW  - PARIS CDG AIRPORT

Date :   22 May 2012

Review by : D Rose (USA)

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Recommended

I don't understand the Air France business class product at all, particularly compared to similarly priced business class products like British Airways or Virgin Atlantic (which, actually, are less expensive). At a BA or Virgin lounge, you get a fully stocked and staffed bar. At Air France the self- service selections at Air France are limited. At a BAR or Virgin Lounge, I can order a full sit down meal. At Air France, I got to chose from slices of cold pork, some cheese, some crackers, and potato chips. I do my best to avoid Air France, but sometimes I have no other option.



AIR FRANCE BUSINESS CLASS LOUNGE REVIEW  - WASHINGTON DULLES AIRPORT

Date :   22 May 2012

Review by : Mark Ackery (USA)

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Recommended

Flew with Icelandair who use this new Air France lounge. Staff in lounge very friendly, food was sandwiches and nuts. Food well presented, bar staffed at all times, this I thought was not good as I like to get my own drinks. Showers great and very refreshing, water hot and shower room was well cleaned. If I had one complaint I would say the seating looks like old school chairs. Great views from the big windows of the aircraft coming and going. I also imagine that with a A380 the lounge would be cramped and very busy - Lucky only 2 B777's on my departure day.



AIR FRANCE BUSINESS CLASS LOUNGE REVIEW  - PARIS CDG AIRPORT

Date :   25 April 2012

Review by : Ray Sani (USA)

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Recommended

Clean and roomy lounge, not much selection for food around and usual drinks selections. Nothing special for the time I was there.



AIR FRANCE (DELTA) BUSINESS CLASS LOUNGE REVIEW  - ORLANDO AIRPORT

Date :   25 April 2012

Review by : L Rosicky (Czech Republic)

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Recommended

Dirty, tables uncleared for hours - looks like 3rd class train waiting room. Go to a restaurant instead.



AIR FRANCE SKYTEAM BUSINESS CLASS LOUNGE REVIEW  - BOSTON AIRPORT

Date :   29 March 2012

Review by : E Cuignet (France)

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Recommended

The lounge was airy with good food. Plenty of quality wines. The wi-fi connection was efficient. Toilets were clean. The lounge is close to the boarding gate. This made for a pleasurable experience.



AIR FRANCE FIRST/BUSINESS CLASS LOUNGE REVIEW  - SAO PAULO AIRPORT

Date :   28 February 2012

Review by : C Stone (Netherlands)

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Recommended

This lounge is small but quiet most of the time. The front desk assistant was friendly and made sure to make announcements about flights which were boarding. The snacks are fresh and delicious. The bar selection was not extensive but there is a reason for this - If you want a drink such as champagne or a caipirinha, just ask! The restrooms were small but clean. There was constant removal of empty plates, glasses etc. The internet was very slow during the peak hours but at other times the internet speed was fair.



AIR FRANCE BUSINESS CLASS LOUNGE REVIEW  - MUMBAI AIRPORT

Date :   30 January 2012

Review by : C Wajsberg (Israel)

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Recommended

Lounge is used by many airlines, too many for the size of the lounge, even if I got lucky this time and found a good seat. The lounge is used by so many airlines that announcements for flight boarding are going on forever - maybe they should learn from other lounges and make this one a silent one. Food quality is poor and choice is at the same disappointing level. Drinks consist of cans and bottles that are presented in a very small refrigerator - meaning the cans have no time to become col. Wine served is local brew. Lets hope for a Skyteam lounge in new terminal. Wifi is very badly organised and only 3 computers available.



AIR FRANCE/KLM "DAN" BUSINESS CLASS LOUNGE  - TEL AVIV BEN GURION AIRPORT

Date :   25 January 2012

Review by : C Wajsberg (Israel)

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Recommended

Same old overcrowded lounge with same food and drinks (choice not very big or interesting), espresso machines are dirty and food is tasteless. Lounge is also used by people having a certain credit card. While waiting to get in and present your invitation, one has to wait for the man in front of you deciding if he is going to charge his credit card with money or points.



AIR FRANCE BUSINESS CLASS LOUNGE REVIEW  - HONG KONG AIRPORT

Date :   22 October 2011

Review by : Andrew Nethercott (China)

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Too small, both the AF and KLM flights leave within a few minutes, it is far too crowded. No power outlets, seating not very comfortable, lounge looks a bit worn. Drink selection just ok, food not what you would expect of the French!



AIR FRANCE BUSINESS CLASS LOUNGE REVIEW  - PARIS CDG AIRPORT : Terminal 2E

Date :  18 September 2011

Review by : M Harris (South Africa)

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This is without doubt the worst lounge as far as food is concerned. A 11pm flight and nothing to eat but crisps and dry cheese. Air France should be ashamed.



AIR FRANCE BUSINESS CLASS LOUNGE REVIEW  - PARIS CDG AIRPORT : Terminal 2F

Date :  14 September 2011

Review by : A Johnson (USA)

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A perfectly adequate lounge, a bit small. Not as nice as the bigger 2E lounge but nice. Staff very friendly. Food fine - sandwiches, yoghurt, soup, crisps and drinks. I enjoy the Air France lounges.



AIR FRANCE BUSINESS CLASS LOUNGE REVIEW  - CHICAGO O'HARE AIRPORT

Date :  29 May 2011

Review by : Emile Okal (USA)

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A good lounge, with direct access to gate M7, usually the one used by the AF departure. Great supply of French newspapers, adequate Wifi, snacks/sandwiches usually OK, Champagne very good (but has a tendency to run out quickly, and staff less than enthusiastic about bringing new bottle).



AIR FRANCE BUSINESS CLASS LOUNGE REVIEW  - LAGOS AIRPORT

Date :  2 May 2011

Review by : P de Jager (France)

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Terrible Lounge - no water in the toilets, neither for washing hands. I used the only 50CL bottle at around 19.00 hrs. Was sitting close to the toilet entrance, and observed that none of the lounge staff put a new bottle of water - during 3 hours (time of boarding). In the meantime, people were walking in/out and of course did their thing without washing hands!



AIR FRANCE "PREMIERE" BUSINESS CLASS LOUNGE REVIEW  - PARIS CDG AIRPORT, TERMINAL 1

Date :  2 May 2011

Review by : C Coveyduck (France)

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Malaysia Airlines use this lounge -small and shabby with uncomfortable seating. The choice of food and drinks was very poor. The staff were rather indifferent and off hand when we asked for more croissants. They were having a delivery of stock which was being wheeled through the lounge during the whole of the one and half hours we were there, not a very relaxing atmosphere! There is no left luggage facility, so if you want to shop, you have to take you hand luggage with you. For a European Airport, the standard of this lounge is shocking.



AIR FRANCE BUSINESS CLASS LOUNGE REVIEW  - PARIS CDG AIRPORT : Terminal 2E

Date :  14 February 2011

Review by : Emmanuel Cuignet (France)

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Lounge is really average and comparable to other AF lounges in CDG. The letdown is the poor quality of the food offered. It was lunch time, we were provided with a meagre choice of soup, sandwiches, a slice of turkey and cheese. Needless to say every one rushed for food, there was nothing left besides the usual chips and crackers. The lounge is big let down, as 2E is the modern part of CDG.



AIR FRANCE BUSINESS CLASS LOUNGE REVIEW  - PARIS CDG AIRPORT : Terminal 2F

Date :  28 January 2011

Review by : Dirk Visser (Netherlands)

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Arriving at 1830, the upper level was very full and everywhere you looked there were trays with empty cans, wrappers, napkins, etc. Catering not that bad. An assortment of grilled sandwiches, soup, crisps, bread, cheese, nuts etc. Staff manning the desks were a bit sullen. I hope that their other lounges at CDG are of better quality.



AIR FRANCE BUSINESS CLASS LOUNGE REVIEW  - PARIS CDG AIRPORT : Terminal 2F

Date :  26 January 2011

Review by : L Eames (UK)

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The lounge in 2F at CDG is small, and very crowded. The only seats we could find were at a table in the cafe area at the back. The whole place feels more like a railway station waiting room than a business class lounge. Limited food choice, some sandwiches, nuts crisps etc. Are all AF lounges at CDG as abysmal as this?



AIR FRANCE BUSINESS CLASS LOUNGE REVIEW  - PARIS CDG AIRPORT : Terminal 2F

Date :  4 December 2010

Review by : M McGee (Ghana)

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Air France business lounges in Terminal 2C and 2F are very similar. Upper Deck Closes at 1630 adding to overcrowding of the small main lounge which at peak times is horrible, overcrowded, loud and noisy. Selection of drinks is limited, sometimes there are some snacks (cheese baguettes, fruits etc) which disappear within a few minutes because of the big amount of guests. Rest rooms are too small and Staff do not seem to be very motivated or even attempt to pretend they care! The feedback unit did not work, which says it all.






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