Air France customer travel guide

Air France Economy class seat reviews

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Air France Customer Trip Reviews

Air France First and Business class seat reviews

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AIR FRANCE BUSINESS CLASS LOUNGE REVIEW  - LYON SAINT EXUPERY AIRPORT

Date :   20 March 2013

Review by : L Wiesenfeld (France)

A few seats, uncomfortable. No decent food, coffee and tea from coin machines. Some newspapers. Such a minimal lounge that I now avoid it and use the open bars and cafes of the airport, far better and friendlier.

AIR FRANCE BUSINESS CLASS LOUNGE REVIEW  - RIO DE JANEIRO AIRPORT

Date :   7 February 2013

Review by : M Lopez (Brasil)

Old and crowded lounge, always full. They have 3 flights (2 AF and one KLM) departing early evening, so the space is not enough for all passengers. The food is mediocre and there is only one old shower in urgent need of renovation.

AIR FRANCE BUSINESS CLASS LOUNGE REVIEW  - PARIS CDG AIRPORT

Date :   7 February 2013

Review by : F Zaidan (Lebanon)

We used the business class lounge of Charles de Gaulle as transit passengers. The experience was horrible. Dirty seats, empty bags and paper glasses, no choice in food, just some packaged stuff. Plus the lounge was crowded. On the way back, the lounge was almost empty, but the manager decided to prevent us from getting in with 10 and 12 yrs old children (who were on economy class tickets). All in all, my experience with Air France is way below average.

AIR FRANCE BUSINESS CLASS LOUNGE REVIEW  - PARIS CDG AIRPORT

Date :   24 January 2013

Review by : Thuto Moloi (South Africa)

The lounge is okay, and I get to do my work without interruptions or noise. However, in the morning and there is no food - just snacks, I thought by now with all the complaints something would be different. People care about food, they want to eat, Air France please listen to your customers!!

AIR FRANCE FIRST CLASS LOUNGE REVIEW  - PARIS CDG AIRPORT

Date :   10 January 2013

Review by : C Bourdon (Austria)

A charming stewardess picks you up at the incoming flight, taking you to this dedicated Lounge. A butler welcoming you, a Michelin starred restaurant with perfect service and outstanding wines. The quality of showers, massage is like a hotel. All passport formalities completed in the lounge.

AIR FRANCE (SKYTEAM) BUSINESS CLASS LOUNGE REVIEW  - JOHANNESBURG OR TAMBO AIRPORT

Date :   10 January 2013

Review by : D Brown (USA)

One of the worst I have been in. It is very small and has the most uncomfortable chairs. Before international flights in the evening it is packed. People walking around trying to find a seat. The bathrooms are small and dirty. Food selection is minimal. Plenty of cold drinks. Do not pay extra to get into this lounge.

AIR FRANCE (SKYTEAM) BUSINESS CLASS LOUNGE REVIEW  - JOHANNESBURG OR TAMBO AIRPORT

Date :   1 January 2013

Review by : G Schultink (USA)

Absolutely diabolical. The food selection is virtually non-existent, unless you like potato As a regular JNB passenger, I visit this lunge often. The worst part are the most uncomfortable seats - the seat are designed to make a "statement" but are the most uncomfortable ever experienced among many business lounges around the world. Air France should look at their KLM partner lounges in AMS and its seat / electric outlet convenience (still no international plugs - they require adapters). Food and beverage selection is decent and so is the internet functionality. Men's bathroom typically dirty, sometime lacking supplies.

AIR FRANCE BUSINESS CLASS LOUNGE REVIEW  - PARIS CDG AIRPORT, TERMINAL 2E

Date :   29 October 2012

Review by : A Sutcliffe (Hong Kong)

Absolutely diabolical. The food selection is virtually non-existent, unless you like potato crisps/chips. What food there is (cold slabs of processed pork, a bowl of mini-gherkins and some awful sandwiches) is desperately low quality. There is no service within the lounge itself, which is sterile and uncomfortable. In AF's home country, at their home airport, this is a disgrace.

AIR FRANCE "SKY PRIORITY" LOUNGE REVIEW  - PARIS CDG AIRPORT, TERMINAL 2E

Date :   18 September 2012

Review by : M Carpenter (UK)

Pretty awful. Food is very poor, and coffee is truly dreadful. Decor is ugly, fittings are falling off the walls, staff are invisible (debris stays at tables for hours).

AIR FRANCE BUSINESS CLASS LOUNGE REVIEW  - PARIS CDG AIRPORT, TERMINAL 2E

Date :   11 September 2012

Review by : C Wajsberg (Israel)

It seems that most lounges from Air France I visit suffer from the same acute problem. Food quality and choice is ridiculous compared with lounges from other airlines. AF lounge in Paris terminal 2E food choice is very poor and cheap quality. Most food there is cheap sandwiches, crackers and chips. Choice of drinks is ok even if wine quality could be better to even much better.

AIR FRANCE BUSINESS CLASS LOUNGE REVIEW  - PARIS CDG 2F

Date :   6 August 2012

Review by : M Lopes (Brazil)

The lounge in 2F at CDG is a shame, as the terminal 2F itself. In the entrance, the welcome speech from the staff is almost an apology about the lounge situation. One floor was closed, so the remaining space was totally crowded. The only seats we could find were at a table in the end, facing bathrooms. Very limited food choice, only cold croissants and nuts crisps. There were only one shower, 40 minutes wait time.

AIR FRANCE BUSINESS CLASS LOUNGE REVIEW  - PARIS CDG 2E, SATELLITE 4

Date :   6 August 2012

Review by : C Chouleur (France)

The design is very trendy and it offers nice views on the apron. It is divided in several zones depending on what you are looking for. Usually AF lounges are not very good for the catering, but this one offers a wide choice of food and drinks. I took advantage of the Clarins Spa that is free. It's now time for Air France to offer a consistent product and offer the same comfort and quality and choice of food in all their lounges.

AIR FRANCE BUSINESS CLASS LOUNGE REVIEW  - PARIS CDG AIRPORT

Date :   22 May 2012

Review by : D Rose (USA)

I don't understand the Air France business class product at all, particularly compared to similarly priced business class products like British Airways or Virgin Atlantic (which, actually, are less expensive). At a BA or Virgin lounge, you get a fully stocked and staffed bar. At Air France the self- service selections at Air France are limited. At a BAR or Virgin Lounge, I can order a full sit down meal. At Air France, I got to chose from slices of cold pork, some cheese, some crackers, and potato chips. I do my best to avoid Air France, but sometimes I have no other option.

AIR FRANCE BUSINESS CLASS LOUNGE REVIEW  - WASHINGTON DULLES AIRPORT

Date :   22 May 2012

Review by : Mark Ackery (USA)

Flew with Icelandair who use this new Air France lounge. Staff in lounge very friendly, food was sandwiches and nuts. Food well presented, bar staffed at all times, this I thought was not good as I like to get my own drinks. Showers great and very refreshing, water hot and shower room was well cleaned. If I had one complaint I would say the seating looks like old school chairs. Great views from the big windows of the aircraft coming and going. I also imagine that with a A380 the lounge would be cramped and very busy - Lucky only 2 B777's on my departure day.

AIR FRANCE BUSINESS CLASS LOUNGE REVIEW  - PARIS CDG AIRPORT

Date :   25 April 2012

Review by : Ray Sani (USA)

Clean and roomy lounge, not much selection for food around and usual drinks selections. Nothing special for the time I was there.

AIR FRANCE (DELTA) BUSINESS CLASS LOUNGE REVIEW  - ORLANDO AIRPORT

Date :   25 April 2012

Review by : L Rosicky (Czech Republic)

Dirty, tables uncleared for hours - looks like 3rd class train waiting room. Go to a restaurant instead.

AIR FRANCE SKYTEAM BUSINESS CLASS LOUNGE REVIEW  - BOSTON AIRPORT

Date :   29 March 2012

Review by : E Cuignet (France)

The lounge was airy with good food. Plenty of quality wines. The wi-fi connection was efficient. Toilets were clean. The lounge is close to the boarding gate. This made for a pleasurable experience.

AIR FRANCE FIRST/BUSINESS CLASS LOUNGE REVIEW  - SAO PAULO AIRPORT

Date :   28 February 2012

Review by : C Stone (Netherlands)

This lounge is small but quiet most of the time. The front desk assistant was friendly and made sure to make announcements about flights which were boarding. The snacks are fresh and delicious. The bar selection was not extensive but there is a reason for this - If you want a drink such as champagne or a caipirinha, just ask! The restrooms were small but clean. There was constant removal of empty plates, glasses etc. The internet was very slow during the peak hours but at other times the internet speed was fair.

AIR FRANCE BUSINESS CLASS LOUNGE REVIEW  - MUMBAI AIRPORT

Date :   30 January 2012

Review by : C Wajsberg (Israel)

Lounge is used by many airlines, too many for the size of the lounge, even if I got lucky this time and found a good seat. The lounge is used by so many airlines that announcements for flight boarding are going on forever - maybe they should learn from other lounges and make this one a silent one. Food quality is poor and choice is at the same disappointing level. Drinks consist of cans and bottles that are presented in a very small refrigerator - meaning the cans have no time to become col. Wine served is local brew. Lets hope for a Skyteam lounge in new terminal. Wifi is very badly organised and only 3 computers available.

AIR FRANCE/KLM "DAN" BUSINESS CLASS LOUNGE  - TEL AVIV BEN GURION AIRPORT

Date :   25 January 2012

Review by : C Wajsberg (Israel)

Same old overcrowded lounge with same food and drinks (choice not very big or interesting), espresso machines are dirty and food is tasteless. Lounge is also used by people having a certain credit card. While waiting to get in and present your invitation, one has to wait for the man in front of you deciding if he is going to charge his credit card with money or points.

AIR FRANCE BUSINESS CLASS LOUNGE REVIEW  - HONG KONG AIRPORT

Date :   22 October 2011

Review by : Andrew Nethercott (China)

Too small, both the AF and KLM flights leave within a few minutes, it is far too crowded. No power outlets, seating not very comfortable, lounge looks a bit worn. Drink selection just ok, food not what you would expect of the French!

AIR FRANCE BUSINESS CLASS LOUNGE REVIEW  - PARIS CDG AIRPORT : Terminal 2E

Date :  18 September 2011

Review by : M Harris (South Africa)

This is without doubt the worst lounge as far as food is concerned. A 11pm flight and nothing to eat but crisps and dry cheese. Air France should be ashamed.

AIR FRANCE BUSINESS CLASS LOUNGE REVIEW  - PARIS CDG AIRPORT : Terminal 2F

Date :  14 September 2011

Review by : A Johnson (USA)

A perfectly adequate lounge, a bit small. Not as nice as the bigger 2E lounge but nice. Staff very friendly. Food fine - sandwiches, yoghurt, soup, crisps and drinks. I enjoy the Air France lounges.

AIR FRANCE BUSINESS CLASS LOUNGE REVIEW  - CHICAGO O'HARE AIRPORT

Date :  29 May 2011

Review by : Emile Okal (USA)

A good lounge, with direct access to gate M7, usually the one used by the AF departure. Great supply of French newspapers, adequate Wifi, snacks/sandwiches usually OK, Champagne very good (but has a tendency to run out quickly, and staff less than enthusiastic about bringing new bottle).

AIR FRANCE BUSINESS CLASS LOUNGE REVIEW  - LAGOS AIRPORT

Date :  2 May 2011

Review by : P de Jager (France)

Terrible Lounge - no water in the toilets, neither for washing hands. I used the only 50CL bottle at around 19.00 hrs. Was sitting close to the toilet entrance, and observed that none of the lounge staff put a new bottle of water - during 3 hours (time of boarding). In the meantime, people were walking in/out and of course did their thing without washing hands!

AIR FRANCE "PREMIERE" BUSINESS CLASS LOUNGE REVIEW  - PARIS CDG AIRPORT, TERMINAL 1

Date :  2 May 2011

Review by : C Coveyduck (France)

Malaysia Airlines use this lounge -small and shabby with uncomfortable seating. The choice of food and drinks was very poor. The staff were rather indifferent and off hand when we asked for more croissants. They were having a delivery of stock which was being wheeled through the lounge during the whole of the one and half hours we were there, not a very relaxing atmosphere! There is no left luggage facility, so if you want to shop, you have to take you hand luggage with you. For a European Airport, the standard of this lounge is shocking.

AIR FRANCE BUSINESS CLASS LOUNGE REVIEW  - PARIS CDG AIRPORT : Terminal 2E

Date :  14 February 2011

Review by : Emmanuel Cuignet (France)

Lounge is really average and comparable to other AF lounges in CDG. The letdown is the poor quality of the food offered. It was lunch time, we were provided with a meagre choice of soup, sandwiches, a slice of turkey and cheese. Needless to say every one rushed for food, there was nothing left besides the usual chips and crackers. The lounge is big let down, as 2E is the modern part of CDG.

AIR FRANCE BUSINESS CLASS LOUNGE REVIEW  - PARIS CDG AIRPORT : Terminal 2F

Date :  28 January 2011

Review by : Dirk Visser (Netherlands)

Arriving at 1830, the upper level was very full and everywhere you looked there were trays with empty cans, wrappers, napkins, etc. Catering not that bad. An assortment of grilled sandwiches, soup, crisps, bread, cheese, nuts etc. Staff manning the desks were a bit sullen. I hope that their other lounges at CDG are of better quality.

AIR FRANCE BUSINESS CLASS LOUNGE REVIEW  - PARIS CDG AIRPORT : Terminal 2F

Date :  26 January 2011

Review by : L Eames (UK)

The lounge in 2F at CDG is small, and very crowded. The only seats we could find were at a table in the cafe area at the back. The whole place feels more like a railway station waiting room than a business class lounge. Limited food choice, some sandwiches, nuts crisps etc. Are all AF lounges at CDG as abysmal as this?

AIR FRANCE BUSINESS CLASS LOUNGE REVIEW  - PARIS CDG AIRPORT : Terminal 2F

Date :  4 December 2010

Review by : M McGee (Ghana)

Air France business lounges in Terminal 2C and 2F are very similar. Upper Deck Closes at 1630 adding to overcrowding of the small main lounge which at peak times is horrible, overcrowded, loud and noisy. Selection of drinks is limited, sometimes there are some snacks (cheese baguettes, fruits etc) which disappear within a few minutes because of the big amount of guests. Rest rooms are too small and Staff do not seem to be very motivated or even attempt to pretend they care! The feedback unit did not work, which says it all.