Air Canada Business Class Maple Leaf Lounge customer reviews

AIR CANADA MAPLE LEAF BUSINESS CLASS LOUNGE REVIEW  - VANCOUVER AIRPORT

Date :   17 April 2013

Review by : M Solo (USA)

The lounge was physically fine, but the snacks/food offerings were pathetic. A few applies and bananas, sliced white bread for toast, and pitchers of juice. I ended up with cereal and milk, and thinking that there was great food for people flying coach right outside the doors. Also, even with a sparsely populated lounge, there was a line for the mens room because the mens room must apparently only cater to one person at a time.

AIR CANADA MAPLE LEAF BUSINESS CLASS LOUNGE REVIEW  - MONTREAL AIRPORT

Date :   11 January 2013

Review by : R Menes (USA)

I was surprised by the selection of quality food and alcoholic beverages. Being US-based, I was able to compare the many differences between the US airline lounges with the quality of Air Canada. Maple Leaf Lounges are definitely the benchmark for other North American Airlines.

AIR CANADA TRANSBORDER MAPLE LEAF BUSINESS CLASS LOUNGE REVIEW  - TORONTO PEARSON AIRPORT

Date :   3 January 2013

Review by : Harry Aronowicz (Canada)

I used the lounge on 22nd December 2012 at around 8AM. The staff at the welcome desk worked very hard to solve a very tricky problem. Their knowledge and level of care was absolutely great. They solved a problem which could have ruined our long planned holiday. I was very impressed and thankful. If there would be a possibility to rate the level of "Standard of Staff Service" better then Excellent - I would do so. The Transborder Maple Leaf Lounge at Terminal 1 Toronto Airport was exceptional due to the superior staff.

AIR CANADA MAPLE LEAF LOUNGE REVIEW  - MONTREAL AIRPORT

Date :   1 January 2013

Review by : R McCuaig (Canada)

This is a great place to be 2 hours before your flight, very quiet, not around a lot of people. Many drink choices band a lot of food choices, very comfortable and relaxing.

AIR CANADA MAPLE LEAF LOUNGE REVIEW  - VANCOUVER INTERNATIONAL AIRPORT

Date :   13 December 2012

Review by : A Tran (Canada)

The lounge near the rock wall was the one I enjoyed the most. Wonderful selection of drinks, food selection decent but only light foods. WiFi was excellent.

AIR CANADA INTERNATIONAL BUSINESS CLASS MAPLE LEAF LOUNGE REVIEW  - T1, TORONTO PEARSON AIRPORT

Date :   28 September 2012

Review by : N Ward (Canada)

Quiet, peaceful, and comfortable place to sit. Have never experienced it to be too busy. The decor is new and it is always kept clean. Food area has lots of space and selection is the best I have experienced of any North American airport. Despite all of the shortcomings of this airport, the Maple Leaf Lounges here are by far the best experience.

AIR CANADA INTERNATIONAL BUSINESS CLASS MAPLE LEAF LOUNGE REVIEW  - MONTREAL AIRPORT

Date :   11 September 2012

Review by : P Rubenstein (Canada)

Dirty, no food selection, crowded with no place to sit. Unappealing decor. Stayed 15 minutes and then left to sit in the public area.

AIR CANADA MAPLE LEAF LOUNGE REVIEW  - VANCOUVER INTERNATIONAL AIRPORT

Date :   26 July 2012

Review by : John Kneijber (Australia)

Nice looking, large lounge with comfortable seating. Nice greeting on entering. Very good selection of drinks but food options limited and poor. Carrot and celery sticks and mountains of crackers. Only hot option was an unappealing soup and this was at dinner time.

AIR CANADA BUSINESS CLASS MAPLE LEAF LOUNGE REVIEW  - LOS ANGELES AIRPORT

Date :   6 June 2012

Review by : D Mori (Canada)

We went to this lounge first thing in the morning because we had an early flight. The are supposed to open at 5:00 am and the door was still locked and the lights off when we arrived. We were let in about 10 minutes after and the girl was just putting things out. There really wasn't a big selection of food. There was tea, coffee, juice and she put out bread for toast, terribly sweet muffins (in packages) and flavoured bagels, none plain. There was also cereal. That was about it. I would not want to go there again. The lounge seemed old and in need of an update.

AIR CANADA BUSINESS CLASS MAPLE LEAF LOUNGE REVIEW  - CALGARY AIRPORT

Date :   22 May 2012

Review by : J Lynch (Canada)

Way too crowded! The place was packed at 4:30, and stayed that way when we left at 6:00. Two planes, including ours, had slight delays. The food selection was nice, especially the Thai soup. Because it was so busy, the cleaning staff had a lot of work, and empty dishes sat for 20-30 minutes. There didn't seem to be a place for us to drop off our used plates. Good selection of magazines and newspapers.

AIR CANADA BUSINESS CLASS MAPLE LEAF LOUNGE REVIEW  - VANCOUVER AIRPORT

Date :   22 May 2012

Review by : K Chen (Canada)

A very disappointing lounge, which I have used several times for the past four years. Nothing much has changed in the period. Granted is a domestic terminal lounge, but given the number of people who use it, it is far too small. There are many international passengers who connect at YVR, but there is not even a shower for people to freshen up after a 10+hr flight! There is no separate area for people who want to take a rest, and because of the large number of people present, it is very crowded and noisy-- not much different from the terminal building itself. Food is pretty average, and always the same salad and soup options (but nothing vegetarian!).

AIR CANADA MAPLE LEAF BUSINESS CLASS LOUNGE REVIEW  - TORONTO PEARSON AIRPORT

Date :   2 May 2012

Review by : V Hinkov (Canada)

Very spacious lounge with lots of comfortable seating and pleasant ambiance. Good selection of drinks, snacks, vegetables and dips. I've only used it in the evening, when they also offer good pasta dishes and some salads. Staff is friendly. Only critique is that internet connection is often rather slow.

AIR CANADA MAPLE LEAF BUSINESS CLASS LOUNGE REVIEW  - TORONTO PEARSON AIRPORT

Date :   29 March 2012

Review by : A Murray (Canada)

This lounge is big and well designed. Business centre with printing. Great selection of food, snacks and drinks. Comfortable leather chair with foot rest in a mood room makes you a little too relaxed! I wish they had dedicated wifi for the lounge rather than using the general airport wifi which is fine but slow. Boarding announcements in a non intrusive way. For me this is the best AC lounge.

AIR CANADA DOMESTIC MAPLE LEAF LOUNGE REVIEW  - VANCOUVER AIRPORT

Date :   29 March 2012

Review by : T Love (Canada)

Excellent Lounge for North American standards. Drink selection very good, food is usually rather light (salads and soups) but good. The weak point is the breakfast which is just cereals, muffins and toast, without any cheese, ham or similar. They have an espresso / cappuccino machine producing excellent coffee. Free internet connection, fast for Air Canada Elites, usually works well, unless the lounge is packed which can happen during peak hours.

AIR CANADA TRANSBORDER MAPLE LEAF LOUNGE REVIEW  - TORONTO PEARSON AIRPORT

Date :   8 February 2012

Review by : T Love (Canada)

Very old school, menu hasn't been updated in God knows how long. The dishwasher broke, so plastic utensils, styrofoam cups and plates were used instead. Despite there being 2 other lounges in the airport to bring equipment from. Air Canada service continues to crumble.

AIR CANADA TRANSBORDER MAPLE LEAF LOUNGE REVIEW  - VANCOUVER AIRPORT

Date :   18 October 2011

Review by : J Beece (Canada)

When YVR was a single terminal airport, the Maple Leaf Lounges were larger; now there are three (domestic, US/transborder, international) and I was in the transborder lounge on this trip. Access up one floor in an elevator. Amenities are self serve, but more generous and much tidier than Continental or United Airlines lounges. Comfortable seats and workstations. Limited snack buffet is well-attended to. Staff keeping things in order. Wifi, the new system, where some lounge users get (ostensibly) faster wifi access is silly. It was better when you could just boot up your machine, tick the box and get on with things. Overall YYZ lounge is bigger. YYC is grottier. YHZ is tiny. YOW' is probably the nicest (but busiest). On balance I'll take ANY of the YVR lounges thanks.

AIR CANADA DOMESTIC MAPLE LEAF LOUNGE REVIEW  - TORONTO AIRPORT

Date :   18 September 2011

Review by : M Norton (Canada)

I have used this lounge many times and love it. Spacious and modern with nice touches like original glass sculpture in the bathrooms and light but good food choices and self serve bar. A world apart from any US airline lounge I have been to where food means pre-packaged tasteless cookies and a pay bar.

AIR CANADA DOMESTIC MAPLE LEAF LOUNGE REVIEW  - TORONTO AIRPORT

Review by : M Norton (Canada)

Date :   18 September 2011

I have used this lounge many times and love it. Spacious and modern with nice touches like original glass sculpture in the bathrooms and light but good food choices and self serve bar. A world apart from any US airline lounge I have been to where food means pre-packaged tasteless cookies and a pay bar.

AIR CANADA DOMESTIC BUSINESS CLASS MAPLE LEAF LOUNGE REVIEW  - VANCOUVER AIRPORT

Review by : S Lerche (Canada)

Date :   14 September 2011

This lounge is a complete joke - cramped, poor food selection beyond carrot sticks, tomatoes, soup and stale looking bread. Some breakfast snack items are ok. Can mix your own drink - oh joy. Coffee and cappuccino is fair. Looks dated and worn. Staff moderately helpful. Embarrassing (my home airport) when compared to other airports around the world.

AIR CANADA MAPLE LEAF BUSINESS CLASS LOUNGE REVIEW  - VANCOUVER INTL AIRPORT

Review by : B Graham (Australia)

Date :   4 May 2011

A disgrace, there is no plausible reason to use this facility. The coffee is terrible, food non-existent, no showers apparently domestic has this for some reason and average business facilities. Staff at reception are friendly enough but that appears to be the limit of the hospitality. Wifi is now pointless as you can easily source it from many different services within the airport.

AIR CANADA MAPLE LEAF BUSINESS CLASS LOUNGE REVIEW  - MONTREAL AIRPORT

Review by : Malcolm Norton (Canada)

Date :   2 May 2011

All Maple Leaf Lounges at Trudeau are appalling. Domestic is old and cold and needs a refit and the other lounges are a mess, newspapers and used plates and wineglasses just left. I broke my rule and connected through Montreal yesterday. Considering the new Terminal One at Pearson is such a nice experience, Montreal Trudeau is a disgrace.

AIR CANADA MAPLE LEAF BUSINESS CLASS LOUNGE REVIEW  - TORONTO AIRPORT T1

Review by : Eric Wang (Canada)

Date :   2 May 2011

The lounge is within the acceptable range, variety of food were served but some of them were poor in taste. The shower facility was very limited, only 2 showers were provided and passenger need to ask the lounge staff to unlock the shower door. WI-FI and high-speed internet connection were provided, computers and business facility were also available. Chairs were comfortable and few of them were recliners. Overall speaking, the lounge is still fair but not the best one I've been to.

AIR CANADA MAPLE LEAF BUSINESS CLASS LOUNGE REVIEW  - MONTREAL AIRPORT

Review by : David Hazen

Date :   2 May 2010

The Maple Leaf lounge has been a very good "office away from the office" facility including free wifi, a bowl of hot soup and the like. In a recent fit of penny-pinching, Air Canada has started demanding that users purchase internet access using a credit card. It is not a huge sum - $10.00 - just enough annoy you, especially when you know that you will have a fight with the accountants to claim it back. I sure hope that the pennies they accumulate from this change offset the costs associated with customer dissatisfaction.

AIR CANADA BUSINESS CLASS ARRIVALS LOUNGE REVIEW  - T3 LONDON HEATHROW AIRPORT

Review by : Paul Browne

Date :   2 May 2010

This place hasn't changed for years. Shower rooms are large and clean but had a really bad smell - like the sewer had backed up. The staff are welcoming but if I hadn't arrived so early and knew that my hotel room would not be ready, I think I would just go straight to the hotel. Food offerings really limited in a small crowded room.

AIR CANADA BUSINESS CLASS MAPLE LEAF LOUNGE REVIEW  - VANCOUVER AIRPORT

Review by : Paul Browne

Date :   2 May 2010

One of the nicest lounges I've seen with great breakfast offerings and superb staff. And then, there's the views!

AIR CANADA BUSINESS CLASS MAPLE LEAF LOUNGE REVIEW  - VANCOUVER AIRPORT

Review by : Emile Therrien

Date :   1 February 2010

I'm surprised at people complaining about food in Maple Leaf lounge. Air Canada provides comfort food (soup, cookies, bagels), free drinks, internet access, a great selection of newspapers and magazines. The lounge in Vancouver has a stunning view of the North Shore mountains - lounge in Edmonton has a fireplace - lounge in Ottawa is glass on 3 sides. Admittedly the domestic lounge in Toronto is often crowded with slow check-in. The international lounge there is soaring.

AIR CANADA BUSINESS CLASS MAPLE LEAF LOUNGE REVIEW  - TORONTO PEARSON INTL AIRPORT

Review by : Robin Correa

Date :   10 November 2009

Rather disappointed with the lack of breakfast choices when I used this lounge for an early morning flight. Bread, butter, muffin and a small bowl of fruit which emptied very quickly and took the attendants ages to top up. Coffee and tea only beverage choices with just 1 jug of orange on display. The Maple Leaf lounge had a rather' stingy' feel overall, would not use it again.

AIR CANADA BUSINESS CLASS MAPLE LEAF LOUNGE REVIEW  - TORONTO AIRPORT

Review by : K Tunnicliffe

Date :   7 September 2009

Very pleasant lounge close to our departure gate. Food somewhat limited but my daughter enthused about the soup (only hot dish on offer). Seating comfortable and ranged from lounge chairs to dining with a good few recliners as well. Business services were excellent with swift internet access. Sadly only two showers for the whole of this busy lounge and you have to ask the reception staff to unlock them and then wait while they find a cleaner to re-stock and clear up after the last occupant!