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Customer Rating = from 1.0 (very poor) to 5.0 (excellent)

MAPLE LEAF INT'L LOUNGE - VANCOUVER AIRPORT

User:  R Gamba

Date:   24 January 2008

A very small lounge but quite comfortable. It has a very good view of the tarmac. WiFi excellent. Bar selections excellent. Not much food, but plenty of pot noodles if so desired. Service staff first rate. There is no shower facility in this lounge whereas the domestic lounge has one.

ARRIVALS LOUNGE - LONDON HEATHROW AIRPORT

User:  Bernard Feissat

Date of use:   2 November 2007

FAs give you a lounge invitation before you leave the aircraft. You have to get out of terminal three and re-enter a few yards away to access to the lounge. Nice and well decorated.

I appreciated the shower room; actually a small private bathroom with toilet, basin and shower. Lots of amenities and a comfortable bathrobe. I just had had a good breakfast on the plane so I did not pay lot of attention to food and drinks but tea was great.

BUSINESS CLASS LOUNGE - LONDON HEATHROW AIRPORT

User:  KEVIN DAWSON

Date of use:   21 December 2006

Due to fog delays at Heathrow the Lounge was quite full, but it was still better than the melee going on in the main departure lounge at Terminal 3. While the beer, spirits & wine on offer were satisfactory the food on offer was fine if you were a minimalistic eating vegetarian (some crudites, humus and stale bread).

With all the fuss Air Canada make on their web site about their lounges I was bitterly disappointed with the facilities. Washrooms could do with a facelift and the only view was that of the wall of an airport gantry.

BUSINESS CLASS LOUNGE  - VANCOUVER AIRPORT

User:  MIKE DAVIES

Date of use:   15 September 2006

On North American standards by far the best product out there. Free bar service and free internet, I dont believe any other North American Domestic lounge offers this.

Food not too bad if you hit the right time of day.
Good job AC keep raising those standards

BUSINESS CLASS LOUNGE - TORONTO PEARSON AIRPORT (TERMINAL 1)

User:  M VAJPEY

Date of use:   2 September 2006

Toronto Pearson Terminal 1 is a brand new terminal and as being Air Canada's hub, I had high expectations of the Maple Leaf Lounge.  It is a decent lounge with reasonable food and good bar service, and WiFi (good quality). However, it doesnt quite have the nicer ambiance of the Vancouver lounge and it doesnt feel as large either.  Once AC moves its transborder flights to T1 (Feb 2007), space could be a problem unless they expand it.

Experience generally good (notwithstanding a 3 minute wait at reception desk), nothing to really complain about except feeling slightly let down. Staff service could be better.

MAPLE LEAF LOUNGE - TORONTO AIRPORT (Terminal 2)

User:  KEVIN LEUNG

Date of use:   10 March 2006

This lounge is huge but with no windows. Plenty of seats in the main lobby but it is hard to get somewhere quiet in the morning rush hours. Some quiet corner at the end of the lounge plus plenty of work stations for your convenience. No wine but beer available. Plenty of soft drinks and juice in the fridge, self serve with no hassle.  I was there twice, once in the morning transborder rush hour, once in the afternoon.  Reasonable pastries and salad in the morning. Great soup and very tasty fresh salad in the afternoon. Yogurt, chips and cheese are all great. Downside. I did not observe any server around during my stay (30-45mins). Receptionist extremely busy, everything on her own! She did fine but I felt sorry to her. Far away from some gates, especially if you fly with Dash-8 and CRJ with boarding gates require shttle bus connection. Lounge was clean and cohesive. Not as good as the lounge in YVR, especially on the catering side. Vancouver with buffet table inside the lounge, with dim sum, congee and pasta..etc. Well, this is a domestic lounge.

BUSINESS CLASS LOUNGE - CALGARY AIRPORT

User:  EDDIE BARLOW

Date of use:   27 November 2006

Good lounge overall. Reasonable space until flights get delayed by snow and then you'll hover for 10 minutes waiting for a seat. Standard AC soup and salad, wine and beer, juice and soft drinks. Could really do with some sandwiches or other solid food. Friendly and efficient check in and cleaning staff.

BUSINESS CLASS LOUNGE - EDMONTON AIRPORT (Domestic)

User:  EVAN HORBAY

Date of use:   29 September 2006

This is by far Air Canada's best domestic lounge. The lounge offers limited views, but the lounge itself makes up for it! It is quite small, but for Edmonton, fine. The light wood and steel design is very modern and appealing.

There are many choices of light snacks, coffee, drinks, and freshly baked treats. There a big TV, a chess boards, magazines, and 4 computer/ printer stations to keep passengers busy. You can also relax in one of the comfortable leather chairs. The staff are always welcoming, and friendly.

The lounge is only seconds away from Air Canada's gates, so you can stay in the lounge right until boarding starts. This is a great lounge, and was a pleasant suprise, considering the airport's size!

MAPLE LEAF LOUNGE - WINNIPEG AIRPORT

User:  MICHAEL KROEKER

Date of use:   12 December 2006

The lounge is a fare size for Winnipeg, view is okay, once the new terminal is built view and size will greatly increase.

Food is good, hot soup, sandwichs. Free wine, beer and soft drinks. Computer access is great, business centre with individual offices for getting work done. Staff were very friendly and courteous.