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American Airlines First and Business Class Admirals Club Lounge customer reviews

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American Airlines
2 Star Rating: Poor
92 reviews



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AMERICAN AIRLINES FLAGSHIP FIRST CLASS LOUNGE REVIEW  - T8, NEW YORK JFK AIRPORT

Date :   26 August 2014

Review by : Andrew McBride (UK)

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Recommended

Flagship lounge in JFK. Really feeling tired now for what is supposed to be one of AA's best lounge worldwide. Falls short of most top tier European or Asian airlines business offerings, much less first class. Decent range of drinks but nothing special in terms of quality wines, spirits. Basic food options, one hot one cold plus snacks, cheese. Good views across to Manhattan. Small and a bit cramped though, chair arms worn through to the stuffing, seating close spaced so no privacy. Decor dull, universally brown. Poor selection of magazines, newspapers. Just doesn't feel specie. AA is improving its on board products (new business class configuration is good) but the lounge has a way to go to get to BA, Cathay etc. levels.



AMERICAN AIRLINES ADMIRALS CLUB LOUNGE REVIEW  - CHICAGO O'HARE AIRPORT

Date :   6 August 2014

Review by : L Buckley (USA)

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Recommended

This is the Admirals Club in concourse G - American Eagle flights connect through G although all fliers can access this lounge when travelling from O'Hare. This lounge was recently updated and expanded and that is a good thing as the lounge was previously under equipped and over crowded. Expanded toilet facilities, quiet area, plenty of work space and well lighted. Receptionists friendly and helpful, free basic booze but you pay for premium unless given cheesy vouchers, why they don't just say show your international business/first class boarding pass for premium liquor is beyond me. All in all a nice environment.



AMERICAN AIRLINES FIRST / BUSINESS CLASS ADMIRALS CLUB LOUNGE REVIEW  - T1, MEXICO CITY AIRPORT

Date :   3 August 2014

Review by : G Weimann (Germany)

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Recommended

It's a comfortable lounge, yet on the smaller size. Used it on several evening flights back to Europe. Though it serves as First Class/*Gold lounge for Lufthansa, too and can also be visited by Oneworld Emerald/BA First Class passengers, I never found it crowded in the evening. There is an open bar and a small buffet serving a good, but limited number of cold and hot snacks. The only downgrade is the view into the terminal, only. The way from the lounge to the European gates is quite long, especially since the airport closed the "shortcut" through the duty free area. So be sure you leave the lounge in time.



AMERICAN AIRLINES BUSINESS CLASS LOUNGE REVIEW  - DALLAS FORT WORTH AIRPORT

Date :   29 May 2014

Review by : M Peden (UK)

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Recommended

Had a two hour layover on an international flight and was offered a single drink voucher. They really need to get with the real world. The AA lounges really are rubbish and so out of line with international standards



AMERICAN AIRLINES FIRST CLASS LOUNGE REVIEW  - DALLAS FORT WORTH AIRPORT

Date :   23 April 2014

Review by : F Inocentes (USA)

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Recommended

My sister & her son were travelling on first class tickets from LAX to Seoul, Korea. They had a lay over in Dallas Texas & wanted to wait in the AA Airline Lounge but were refused entry because their tickets were purchased with frequent flier miles. I've never been refused entry to any Airline Lounge with First Class or Business class tickets purchased with frequent flier miles. Is this a new American Airlines policy?



AMERICAN AIRLINES ADMIRALS CLUB BUSINESS CLASS LOUNGE REVIEW  - MIAMI AIRPORT

Date :   15 April 2014

Review by : R Vines (UK)

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Recommended

Not a terrible lounge. It's quite spacious. There's just no sense of warmth or hospitality.



AMERICAN AIRLINES FLAGSHIP FIRST CLASS LOUNGE REVIEW  - LOS ANGELES INT'L AIRPORT

Date :   15 April 2014

Review by : Graham Hastie (UK)

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Recommended

Limp sandwiches, undrinkable wine but worst of all background music, which is fine, but then 2 competing TV stations on top. It's like a college sports bar. Poor.



AMERICAN AIRLINES ADMIRALS CLUB BUSINESS CLASS LOUNGE REVIEW  - DALLAS/FORT WORTH AIRPORT

Date :   31 March 2014

Review by : P O'Connor (UK)

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Recommended

Came in here in transit to Mexico after AA flight from London. Reasonably comfortable place with good views over airport. What seems somewhat mean and petty is that on checking in to the lounge you are given a voucher for just one alcoholic beverage. From a European perspective this is strange - especially since at AA Admirals Lounge in Heathrow there's an open bar. Most customers in this situation, in my experience, do not come into these lounges to drink the bar dry - but the option of a second drink without paying more would be nice - especially after buying an expensive business class ticket. On my way back to London through DFW, used the smaller British Airways lounge, and they have no one drink voucher policy. It's a pity AA do this - as their service from LHR to DFW is a great business class product in the air in the new 777 ER - probably best transatlantic.



AMERICAN AIRLINES ADMIRALS CLUB FIRST/BUSINESS CLASS LOUNGE REVIEW  - DALLAS/FORT WORTH AIRPORT

Date :   3 March 2014

Review by : L Bogaert (Belgium)

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Recommended

This is one of the many places in the US Europeans just can't understand. Probably the worst lounge ever. It's more a waiting zone. No class. No style. No fun. No feel good. No relax. No nothing. Tip: get an Amex and go to their lounge near D17.



AMERICAN AIRLINES ADMIRALS CLUB LOUNGE REVIEW  - NEW YORK JFK AIRPORT

Date :   20 February 2014

Review by : D Hopper (Ireland)

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Recommended

An embarrassment. Shame on American Airlines. Worst Lounge ever. Better off staying away.



AMERICAN AIRLINES ADMIRALS CLUB LOUNGE REVIEW  - LONDON HEATHROW AIRPORT

Date :   29 January 2014

Review by : S Pereira (USA)

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Recommended

Last Sunday I walked into the Admirals Club at Heathrow Airport and walked out in a few seconds. It has the decor of a greyhound bus station from the 1970's. The nearby British Airways lounge offers some decor, service and variety. I don't know how AA cannot see how poor their clubs are - it is a shame.



AMERICAN AIRLINES ADMIRALS CLUB BUSINESS CLASS LOUNGE REVIEW  - DALLAS/FORT WORTH AIRPORT

Date :   22 November 2013

Review by : H Mendiberri (USA)

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Recommended

After paying for a business ticket, I expect at least a free glass of wine. You have to pay for everything, the food is bad and the bartenders worse.



AMERICAN AIRLINES FIRST CLASS LOUNGE REVIEW  - NEW YORK JFK AIRPORT

Date :   22 November 2013

Review by : H Rowe (USA)

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Recommended

Thankfully on my return flight home that had a long layover at JFK, I was able to use the AA lounge instead of the horrid BA lounge. There are actually 2 AA lounges in the same terminal, one is on the top floor. I utilized both because the gate for my flight changed and they offered me the opportunity to go to the lounge closer to the gate. Both of these lounges are good and you can choose which one you use. Really, it depends on what you're after. The one on the top floor gave me great personal service when I arrived, and when they noted the length of my last flight, they offered me use of the shower. I didn't have to wait, they had plenty available. This lounge had self serve bar with a decent (though not extensive) amount of options, or you could use drink coupons at their attended bar to order cocktails. The attended bar was a little lonely looking and didn't look well stocked but I'm not positive. The lower level lounge also had great customer service, the front desk person greeted me nicely and assisted me with updates about my delayed flight, changed my seats, etc. They didn't seem to have a self-service bar, but the attended bar over here was lively, and had a very sweet older bartender who called every customer "mi amor". She was so sweet. When my plane unexpectedly began to board after many delays, she quickly got me a drink so I'd have time to finish it, and she got me bottles of water to take on the plane. Computers were set up next to the bar area and had high top chairs, making it comfortable to have a drink while checking your email. I don't think this lounge had showers, but since I'd already showered at the first lounge, I didn't go looking for it either. Only gripe was that despite it being around dinner time, they didn't have food options except a few limited things to purchase. For that, I might as well step out into the airport and buy the food of my choice.



AMERICAN AIRLINES ADMIRALS CLUB FIRST CLASS LOUNGE REVIEW  - DALLAS/FORT WORTH AIRPORT

Date :   22 November 2013

Review by : S Koenig (Brazil)

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Recommended

Large lounge with excellent array of facilities (including showers), and both WiFi service and several PCs (though on this visit the PCs were not working-- connection issues). You get coupons for a free "premium" drink. Food for sale is pretty much what you'd expect from an airport lounge (it's more a bar than a restaurant). The biggest downside is that the airport's main lounge can get crowded, and finding a place to sit can be difficult at peak times (made worse by people using seats for their coats and carry-on bags).



AMERICAN AIRLINES ADMIRALS CLUB FIRST CLASS LOUNGE REVIEW  - DALLAS/FORT WORTH AIRPORT

Date :   7 October 2013

Review by : S Mackinnon (USA)

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Recommended

I can't imagine any Admirals actually wanting to join this club. I've been in every one they have in the DFW terminals and none of them distinguish themselves. If you're looking for a quiet place to work this might be a good place, though you can find similar places for free throughout the rest of the terminals. If you're looking for food or drinks, the AC has possibly the worst food I've had in an airport - and you have to pay for the privilege. Whoever runs these places would do well to visit any of their competitors lounges, it would take less than 10 minutes to see how far short they fall. I travel a lot and was reasonably excited to get be able to use the AC regularly - at this point I now avoid flying American when I can so that I can get status into one of the other lounges - AA doesn't make anything about being elite worthwhile other than getting on first.



AMERICAN AIRLINES ADMIRALS CLUB BUSINESS CLASS LOUNGE REVIEW  - NEW YORK JFK

Date :   16 September 2013

Review by : Ralph Dodd (UK)

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Recommended

Lounge design is dated, tired and unimaginative. When I visited, overcrowded and small. For a supposed flagship lounge, it's small. Worst of all is the F&B offering. EVERYWHERE else in the world, food and drinks are firstly of a much higher quality and secondly, complimentary. I was given a couple of coupons for drinks but had to pay for nuts. Seriously. In short, a lame offering.



AMERICAN AIRLINES ADMIRALS CLUB BUSINESS CLASS LOUNGE REVIEW  - CHICAGO O'HARE AIRPORT

Date :   1 August 2013

Review by : M Catchlove (UK)

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Recommended

I really struggled to find the lounge in the first place. Then I realised why - they are just to embarrassed by the service they offer to publicise it. 1 free alcoholic beverage which only - really, and you do that by the humiliation of handing me a 'free drink voucher'? Is this really the executive lounge. Is this really what you get if you pay $5000+ for an international flight. Still, I'm sure the wonderful free food will be great won't it - hang on, you have to buy the food as well - really, are you kidding me? I have a long haul flight where I want to sleep and not eat, so eating beforehand is what I always do, I have never had to pay for food in any executive lounge before. I guess it's time to avoid flying AA again and revert back to good old British Airways - well done BA, you've outshone the competition at last.



AMERICAN AIRLINES ADMIRALS CLUB BUSINESS CLASS LOUNGE REVIEW  - CHICAGO O'HARE AIRPORT

Date :   8 July 2013

Review by : J Katnic (USA)

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Recommended

Purchased a day pass to use at DFW/ORD/LAX. This review is for the lounge at ORD only. Lounge amenities lacking. The only self-serve beverages are coffee/tea/water. Free food consists of supermarket type cookies and two choices of apples. The latter are acceptable due to the fact that AA flights in Business/First more than make up for this with food/beverage/alcohol service. What was especially appalling about this lounge is the restroom/toilet facilities. AA terminal restrooms are usually crowded and dirty so I though that the lounge restrooms would be clean and inviting: quite the opposite! To start, there are not private stalls like the lounges at DFW/LAX. I was carrying multiple carryon bags and tried to find a stall which would accommodate them. The stall closest to the wall was occupied, the next one over had a broken lock, the next one over was missing the hook in which to hang bags/coats, and the handicapped stall had an almost one inch gap between the door and where it is supposed to lock. The lock maybe jutted out 1/16 of an inch and opened several times when I tried to hang my bag on the door hook. Making things worse, there seemed to be no air conditioning in the restroom, and a male employee kept pacing the area in front of the stalls with a bag of toilet paper rolls loudly conversing on the phone in a foreign language. All of the above factors made me leave the restroom and lounge early (sweating bullets by this point) for the family restroom outside of gate H6. Not worth the money paid and I would not pay the annual membership fees for such discomfort/lack of amenities.



AMERICAN AIRLINES ADMIRALS CLUB BUSINESS CLASS LOUNGE REVIEW  - T8, NEW YORK JFK AIRPORT

Date :   8 July 2013

Review by : H Goldstein (USA)

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Recommended

Lounge was crowed , not comfortable and only real food available was for sale - outrageous given the cost of business class seats! One drink with a coupon.



AMERICAN AIRLINES INT'L FLAGSHIP LOUNGE REVIEW  - CHICAGO O'HARE AIRPORT (Gate K-19)

Date :   25 April 2013

Review by : B Wijesinghe (USA)

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Recommended

I was at the AA Flagship Lounge on Wednesday, April 17, between 4:00 pm and 11:00 pm. They stayed open an hour later than usual, and my flight was delayed by almost four hours due to a storm that disrupted all flights at ORD. The lounge staff were outstanding, on a very difficult and long work day. My lounge access came as a BA Executive Club Gold member (One World Emerald). Unlike the AA Admiral's Club lounges, their Flagship Lounges provide complimentary food and alcoholic beverages. The light dinner served was very good, including fresh vegetables, a spread of good quality finger foods, soup, wines, liquor and many non-alcoholic beverages. Although quite crowded that day, it was very comfortable, with a nice layout. Restroom facilities are limited.



AMERICAN AIRLINES ADMIRALS CLUB BUSINESS CLASS LOUNGE REVIEW  - NEW YORK JFK AIRPORT

Date :   17 April 2013

Review by : Russell Brooks (UK)

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Recommended

What a total disgrace. You have to pay for drinks and any decent food. No working showers, dirty and damaged furniture. How can American operate such a 'lounge' - when you have paid nearly $6,000 for a ticket, I'm not sure how AA work out that drinks should cost extra.



AMERICAN AIRLINES ADMIRALS CLUB BUSINESS CLASS LOUNGE REVIEW  - MIAMI AIRPORT

Date :   17 April 2013

Review by : C Colaco (USA)

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Recommended

I fly a lot with Oneworld and have used the lounges of BA / CX / QF and others extensively. AA's Admirals club is clearly not in the same league. At first I thought that the economics of the huge domestic US market with its relatively low fares compared to Int'l long-haul might be the explanation. But then I saw that they limit access to passengers who do have a long-haul connection so that is not the reason. A very substandard product.



AMERICAN AIRLINES ADMIRALS CLUB LOUNGE REVIEW  - TOKYO NARITA AIRPORT

Date :   8 March 2013

Review by : J Pierson (USA)

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Recommended

The new AA/JAL lounge at Narita is very large, restful, and well supplied with all the desired amenities: good food, baths/showers, a variety of sitting arrangements, and very pleasant staff. Much better than one of the Sakura lounges we used recently.



AMERICAN AIRLINES ADMIRALS CLUB BUSINESS CLASS LOUNGE REVIEW  - Terminal E, MIAMI AIRPORT

Date :   8 March 2013

Review by : D Taylor (USA)

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Recommended

One of the worst lounges. Wifi did not work, Bar was closed, TVs with nothing on - displaying Direct TV floating logo, indicating subscription needs to be renewed. Dinner was cheap lunch meat and cheese.



AMERICAN AIRLINES ADMIRALS CLUB BUSINESS CLASS LOUNGE REVIEW  - CHICAGO O'HARE AIRPORT

Date :   25 December 2012

Review by : K Fong (Malaysia)

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Recommended

ORD-PEK and was given security fast track vouchers at check in. Had a nice shower at the lounge. Only soft drinks and peanuts were free. All other food items or alcohol had to be paid separately.



AMERICAN AIRLINES ADMIRALS CLUB LOUNGE REVIEW  - LONDON HEATHROW AIRPORT

Date :   29 October 2012

Review by : P Solo (USA)

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Recommended

I travel frequently via London from US. In comparison to BA, Air New Zealand, Air Canada or other airlines, Admiral Lounge has definitely room for improvement when it comes to snacks and especially entrees. There is no variety of choices, but also quality and taste is not very good. Most of the time I have been there, there was about 10 minutes wait for refills for everything. Staff is not very involved either. I would suggest management to visit BA lounge next door and compare. I am very loyal AA customer, so I am sorry that I have to write this review. Thank you.



AMERICAN AIRLINES ADMIRALS CLUB LOUNGE REVIEW  - BOSTON AIRPORT

Date :   29 October 2012

Review by : John Adams (USA)

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Recommended

There was nothing that resembled a breakfast snack aside from mini muffins which were stodgy. Coffee was sort of okay. The bar was not staffed for customary Bloody Mary's so it was easier to go outside. Not even bagels, or bananas. Thank god I never ought a lounge membership or even a day pass.



AMERICAN AIRLINES ADMIRALS CLUB BUSINESS CLASS LOUNGE REVIEW  - SAN JUAN AIRPORT

Date :   28 September 2012

Review by : Charles Rippon (Antigua)

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Recommended

Torn and tired seats. Coffee (burnt) and pretzels only - all food has to be ordered and paid for! As SJU is my local hub I have used this Admirals Club for years and have watched it get progressively worse. The bar/restaurant opposite the entrance offers better and cheaper food and drink. I for one am not renewing the Admirals Club membership!



AMERICAN AIRLINES ADMIRALS CLUB BUSINESS CLASS LOUNGE REVIEW  - NEW YORK JFK

Date :   4 September 2012

Review by : K Tunnicliffe (UK)

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Recommended

I have to say that although terminal 8 is a new, efficient terminal the lounge is not! Following the same penny pinching formula of most US based airlines you are given 2 tokens per passenger for complimentary drinks and after that you pay through the nose for both soft and hard drinks and food (tea, coffee and water were free as were a few biscuits and apples). Compared to other airlines in Europe, Australasia and the Middle East this is shabby. The lounge itself is pleasant if overcrowded. Seating, when you can get any is very comfortable and many visitors were enjoying the US Open Tennis on several large screens. Food and drink policy really lets this and other US airlines down.



AMERICAN AIRLINES ADMIRALS CLUB LOUNGE REVIEW  - T4, LOS ANGELES AIRPORT

Date :   6 August 2012

Review by : Shane Dinnison (Australia)

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Recommended

Pleasantly surprised, with a 6hr unexpected layover in LAX, this lounge was quite nice, not deathly like other AA lounges I've visited in the US.



AMERICAN AIRLINES ADMIRALS CLUB LOUNGE REVIEW  - LONDON HEATHROW AIRPORT

Date :   6 August 2012

Review by : G James (UK)

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Recommended

Late evening (9.35 pm) to Taiwan/Brisbane on Eva Air. Visited the lounge for some refreshment. Although the lounge was spotless and all used dishes were removed quickly, the food available was dire. The sandwiches were curling and mini pork pies looked as if they'd been there all day. The Asian selection looked to be more appetising. Very disappointing.



AMERICAN AIRLINES ADMIRALS CLUB LOUNGE REVIEW  - CHICAGO O'HARE AIRPORT

Date :   25 April 2012

Review by : B Cleary (USA)

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Recommended

Our company switched to American this year for more nonstop service from Chicago, as for the past 6 years we have flown Delta, but were tired of the connections. Having been a loyal crown club member / sky club, I had expected AA to have a better club system and amenities. Although the club is very roomy, plenty of seats, wifi, coffee / tea and minimal snacks, you have to pay for everything. Staff at the front desk accommodating, everything after that very disappointing. The club is located in the centre of the terminal, thus away from most of the gates that I'm assigned, so it is also inconvenient. I don't even bother going into the club any more. They should take a lesson from Delta's Sky Club - free everything, nice people, oatmeal, bagels, unlimited snacks - even though Chicago is not a hub city, I will let my membership lapse!



AMERICAN AIRLINES ADMIRALS CLUB BUSINESS CLASS LOUNGE REVIEW  - NEW YORK JFK / CHICAGO ORD

Date :   29 March 2012

Review by : T Pozo (Spain)

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Recommended

Really disappointed. I'm Iberia Gold cardholder (Sapphire), and in my flight from JFK-ORD I used the American Airlines lounge in Terminal 8 and after in Chicago O’Hare. You get a voucher for one drink. I haven't seen this in any lounge around Europe, and you have only some crackers, cakes, coffee and tea. Free wifi available, but I was really disappointed for the lack of amenities. It is one bar more of the airport.



AMERICAN AIRLINES ARRIVALS LOUNGE REVIEW  - LONDON HEATHROW AIRPORT

Date :   28 February 2012

Review by : R Moore (Australia)

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Recommended

A haven after a long flight. Great showers and excellent English breakfast. Good Wifi and selection of papers. Not a lot of room but enough for those of us that were there. Good luggage space and friendly staff.



AMERICAN AIRLINES ADMIRALS CLUB FIRST CLASS LOUNGE REVIEW  - LONDON HEATHROW AIRPORT

Date :   7 February 2012

Review by : D Kirchhoff (USA)

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Recommended

Horrible. Compared to the lounges of BA or Virgin, the AA lounge is beneath contempt. Avoid at all cost. Bad food, poor decor, low ceilings and with nasty fluorescent lights. I cannot find a single decent thing to say about this place. Of course, all of these comparisons are to international carriers like BA and Virgin. AA has just missed the standard of excellence and clearly does not care.



AMERICAN AIRLINES ADMIRALS CLUB LOUNGE REVIEW  - TORONTO / CHICAGO O'HARE AIRPORT

Date :   23 January 2012

Review by : Scott Bingham (USA)

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Recommended

The Admirals Club is not really a first class lounge. It's only offered to first class passengers if you're traveling overseas. I was traveling first class Toronto to Chicago to San Jose - and they wouldn't let me enter. Out of curiosity, I bought a 24 hour pass for $50 to see what was so special about this lounge. One would expect an airlines flagship lounge service to be very nice. The Admiral Lounge only offers crackers and cookies and there is no self-service bar. If you want anything more, you have to pay for it. The bar is tended and they only offer cheap drinks and poor quality wine and beer. You have to pay for anything that actually tastes good. From the outside, the doors leading to the lounges looks like heaven awaits on the other side. Don't be fooled. Amongst other things, the staff is too preoccupied with their own personal concerns, talking amongst themselves - usually about some negative aspect of their job. You have to wait for them to finish their personal conversations before they'll even look at you.



AMERICAN AIRLINES ADMIRALS CLUB LOUNGE REVIEW  - LONDON HEATHROW AIRPORT

Date :   28 November 2011

Review by : J Briggs (UK)

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Recommended

Sadly we were very disappointed with AA's Admirals Club lounge at Heathrow. The lighting (harsh neon striplights which cast a stark glare over the whole lounge, reminiscent of a public lavatory) was horrible and as we had left home at a very early hour in the morning we were looking forward to a good breakfast like BA provide in their lounges. We found only pretzels and packaged biscuits available until some dry rolls containing awful tasting bacon were produced hours after we arrived and had checked in. Even the coffee was grotty and we didn't fancy alcohol at 7am. We were not impressed and our later experiences with Admiral's Club lounges at San Juan and Chicago were even worse. We shall not be travelling with American Airlines again.



AMERICAN AIRLINES ADMIRALS CLUB LOUNGE REVIEW  - MIAMI AIRPORT

Date :   28 November 2011

Review by : L Donahue (USA)

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Recommended

I decided to purchase a day pass to the lounge in Miami International on the way to Paris. I'd avoided it in the past, because it was always a bit of a hike from the gate, but I wanted to get some work done before my flight. My first clue that I'd made a mistake was when the agent at baggage check-in, upon seeing that I'd purchased the day pass, told me I was crazy for having done so. And she was right. It took nearly 15 minutes of standing at the counter in the Club to get my WiFi password and free drink voucher processed. That was disheartening, but not as much as using the free drink voucher for a glass of champagne, and being handed a twist off mini-bottle of sparkling wine. As you might expect, it tasted terrible. The "free nibbles" that were provided were scarce and stale. And, unlike at CDG, nobody came to get me to tell my that my flight was boarding. There wasn't a single announcement made. So, with 25 minutes to go before my flight, I made the hike back to the gate and found that everyone had already boarded. This was a huge waste of my money, and when I wrote to complain about it, nobody offered a refund. Very disappointing.



AMERICAN AIRLINES FLAGSHIP LOUNGE REVIEW  - LONDON HEATHROW AIRPORT

Date :   23 October 2011

Review by : Ronald Miller (USA)

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Recommended

The decoration of the new lounge is rather cold but I found it comfortable. Lots of snacks and sandwiches provided as well as a wide selection of drinks. The staff was very pleasant and accommodating.



AMERICAN AIRLINES ADMIRALS CLUB LOUNGE REVIEW  - LOS ANGELES AIRPORT

Date :   22 October 2011

Review by : Jim Pappas (Australia)

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Have spent many a times in the Admirals Lounge in LAX terminal 4 and have been disappointed every time. No free WIFI provided and when you ask for a complimentary WIFI card that other Admirals lounge give out free, here they do not provide them and tell you must pay. Seating is not not that plentiful or fantastic either. The complimentary food on offer are small muffins, pretzels and apples which coffee, orange or cranberry juice. Drinks must be purchased but they do give you 2 drink vouchers which is 1 extra to what you get at other Admirals Lounge in other airports. Very disappointing and don't even compare to other airline lounges like Qantas Club or other Oneworld lounges.



AMERICAN AIRLINES ADMIRALS CLUB LOUNGE REVIEW  - NEW YORK JFK AIRPORT

Date :   22 October 2011

Review by : M Bjerke (USA)

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AMEX Platinum cardholders are supposed to have access to Admirals Club lounges. However, when you enter the American Airlines Admiral's Club with your Platinum Card, they make you feel like a second class citizen. They don't allow you to use the Wifi. In fact, they segregate Platinum Cardholders in a lesser section of the lounge. Shame on American Airlines, and shame on AMEX for allowing their platinum cardholders to be treated in this way.



AMERICAN AIRLINES ADMIRALS CLUB LOUNGE REVIEW  - DALLAS/FORT WORTH AIRPORT

Date :   14 September 2011

Review by : Jonathon Marshall (UK)

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Agree with previous reviewer that this is not what most people would know as a business class lounge. It is basically just a lounge. You get a voucher for one drink and a scratchcard for wifi - utterly bizarre. The snacks that were complimentary consisted of apples and some pretzels - everything else you had to buy. Would have been better off going to Starbucks outside the lounge - don't bother!



AMERICAN AIRLINES ADMIRALS CLUB LOUNGE REVIEW  - LONDON HEATHROW AIRPORT

Date :   12 July 2011

Review by : K Lofhjelm (Australia)

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Great big oak doors on entry was a nice to touch for a grand entry. Nice friendly girls on the front desk. Inside was a bit tired and old but was a nice atmosphere. Good range of self serve beverages. Food was ok. Wifi and pc good. It was quite large so even though lots of people there was plenty of room.



AMERICAN AIRLINES ADMIRALS CLUB LOUNGE REVIEW  - DALLAS/FORT WORTH AIRPORT

Date :   1 July 2011

Review by : Steve Messenbird (UK)

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This is the first time I have travelled Business class with AA, so after a great experience in the lounge at Heathrow, I was expecting great things when departing from Dallas. But oh how wrong I was. Firstly I was directed to the wrong lounge by the pleasant lady at check in. She sent me to the BA lounge. Anyway, once I found the Admirals Club, I was greeted by the most miserable man on the planet. "do you want wireless?" I was asked, to which I was presented with a plastic card with a scratch off back. I was also presented with a "good for one complimentary beverage" voucher! One drink? For the amount I paid for this ticket I would expect more than one free drink. I have never seen that in a Business Class lounge before. Anyway, feeling hungry I looked through the menu and decided on a panini. $9.99. No please, Hello, Or thank you from the man behind the bar, just a "sign here". ( he didn't even take my voucher so I guess I may get another free drink after all). Food arrived fast, as the bar staff cook it themselves. It's a bit like starbucks!! But it took someone an hour to clear the empty plate from my table. Taste wise? I should have eaten outside the lounge. Absolute rubbish food. Bought a second beer. Cost me $6 dollars. To be honest it's a bit like sitting in a pub chain, not a Business Class lounge. I think I may stick to BA next time, although this is a shared flight. Forget the wifi. It takes ages to type in a 14 digit code. Do what others do AA. This is not Business Class as I know it. I'm very disappointed.



AMERICAN AIRLINES ADMIRALS CLUB LOUNGE REVIEW  - DALLAS/FORT WORTH AIRPORT

Date :   10 January 2011

Review by : J Ashworth (USA)

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The amenities are nice, well laid-out and may have been recently renovated. However, when it comes to food this lounge falls flat on its face. As others have said, they have apples, a pretzel mix, and some cookies for free. Also it does appear there is a coffee machine of sorts which is free. There is a list of free alcoholic beverages (cocktails, beer, and wine) on the posted menu at the bar. The bar attendant made no effort to interact any more than the minimum and handles all food, money, buttons, etc. without consideration for sanitation.



AMERICAN AIRLINES SUMAQ VIP BUSINESS CLASS LOUNGE REVIEW  - LIMA AIRPORT

Review by : P Andersson

Date :   29 August 2010

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It was the most over rated Lounge I have visited - not even up to a basic acceptable standard. Everything was shining in glass, black and chrome but the food was old and even the fruit unfresh. The staff was tired, and the only one that was actually doing something was a cleaner that hoovered the floor,



AMERICAN AIRLINES FLAGSHIP FIRST CLASS LOUNGE REVIEW  - LONDON HEATHROW AIRPORT

Review by : Liam Buckley

Date :   22 July 2010

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This is the new first class Flagship Lounge recently opened - the previous one was a bit small but did have a nice clubby feel about it, as did the Admirals Club. These new clubs have more of a hospital waiting room atmosphere about them - Flagship lounge is slightly better but not by much. Obviously the same design theme (hospital waiting room) was chosen by the designer. Slightly better selection of snacks and drinks than the Admirals but compared to BA, Cathay etc it falls short. Staff welcoming and friendly, lounge clean and bathrooms were also.





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