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AMERICAN AIRLINES  :  your "one-stop" passenger guide

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AMERICAN AIRLINES ADMIRALS CLUB BUSINESS CLASS LOUNGE REVIEW  - LOS ANGELES TERMINAL 4

Review by : Garth Freeman

Date :   9 June 2009

Have American Airlines not seen the way the rest of the world does it? What is a "pay bar"? What is it with ordering and paying for food? After paying $12,000 for a return business class ticket, I do not expect to pay for a beer or a sandwich in the lounge waiting for a flight. As for the "drinks vouchers" stamped with a date - cheap and nasty! It is a real pity because the lounge itself is richly appointed. It is a warm and comforting environment spoilt by the need to pay for food and drinks.

AMERICAN AIRLINES ADMIRALS CLUB BUSINESS CLASS LOUNGE REVIEW  - VARIOUS (ORD/DFW/LHR/MIA/LAX)

Review by : Liam Buckley

Date :   5 June 2009

Having flown AA for 20 years the Flagship Lounge/Admirals Club experience is one of my most disappointing with AA. The typical Admirals Club is rather tired, has a poor selection of food and drink and are often crowded. Internet access has become one of the main reasons I keep my membership. The Flagship lounges (I have experienced LHR/ORD/San Juan) are better but typically quite small. It is mind boggling to me that they do not have one at their hub in DFW - but even these are nowhere near the quality of BA/Cathay for 1st class passengers. Their shower facilities are fairly decent with Chicago being recently upgraded but again Flagship do not have these - Admirals Club only. All in all not close to international standards with some of the lounges having totally insufficient bathrooms for the capacity of the lounge (ORD G Concourse is a good example - 1 toilet for men in a club with a 100+ capacity).

AMERICAN AIRLINES ADMIRALS CLUB BUSINESS CLASS LOUNGE REVIEW  - PARIS CDG AIRPORT (T2A)

Review by : Martin Brown

Date :   2 May 2009

This lounge has an interesting shape, which matches the exterior of the terminal ie. oval shapes within ovals, but it was still quite large. When you enter you approach the doors and they don't open, then you find a button that says "push for entry", by the time you've found this the receptionist opens the door for you. The receptionist was pleasant and told me any important information I should know such as she would announce the flight when it's ready. Once inside the lounge looked quite new with leather seats which were actually very comfortable and lots of space to spread out. The only complaint about this arrangement was the marble tables were quite a distance from the seats so that you couldn't put your food and drinks down if reading the newspaper. The lounge wasn't too busy at the time so finding a seat was easy, finding the toilets were a little harder however as they were behind the oval bar. The toilets were clean but followed the same strange shape as the rest of the lounge and found the designers didn't utilise the space properly. The bar was fully stocked, some snacks but mostly drink of the usual varieties. Above the bar were many clocks all set to different time zones. The lounge was tidy but did notice a few uncollected plates etc, but not too many. When flight announcements were made, these were clear and concise, however the flight information screens were only located in reception. When leaving the receptionist said "goodbye" and "thank you". The only other complaint was the lounge was at one end of the terminal and the gate was at the other end so there was a long walk. Overall, it was a pleasant experience to be there and would like to use it again.

AMERICAN AIRLINES ADMIRALS CLUB BUSINESS CLASS LOUNGE REVIEW  - MIAMI AIRPORT

Review by : R Butler

Date :   18 March 2009

As compared with some of the lounges I have used in other parts of the world, this one left a little to be desired. The staff were brusque but efficient, the food took forever to come and I did not know anything about a beverage voucher until I read the comments on this page. My wife accompanied me but was not able to get onto the internet using her laptop whilst I was on. I think this is silly! If you are inviting people to bring their spouses then, give everyone access to the internet.

AMERICAN AIRLINES ADMIRALS CLUB BUSINESS CLASS LOUNGE REVIEW  - VARIOUS AIRPORTS

Review by : Kevin McNeely

Date :   6 January 2009

This is an airline going downhill fast. Really too bad, since were outstanding 20-30 years ago. The Admiral's club, one of the first lounge pioneers, tells the story of their decline as vividly as the inflight service. Once modern and clean, the clubs are now dated, frayed and offer little more than a glorified waiting room. The drinks and food that used to be gratis have been replaced by bad, lukewarm coffee and stale pretzels. The carpets are dirty, the furniture is old and worn. The restrooms are not spotless. The service at the front desk is usually good, but I do not expect that to remain the case.

AMERICAN AIRLINES ADMIRALS CLUB BUSINESS CLASS LOUNGE REVIEW  - DALLAS AIRPORT

Review by : Timothy Huerta

Date :   24 December 2008

Clean, open, spacious. All plusses. The only minus comes from the fact that you have to pay for drinks, and the choice of small red apples, dry crackers and the absence of a simple espresso machine is just unforgivable. Free wifi if you come in paid - either the one day or the full membership, which does scrape $7 off the cost if you were going to pay for it anyway.

AMERICAN AIRLINES FIRST CLASS LOUNGE REVIEW  - LONDON HEATHROW AIRPORT

Review by : M Dorrell

Date :   10 December 2008

My first experience of American Airlines Flagship First Class Lounge at Heathrow and a truly dire state of affairs in every way. There was a notice apologizing for the ongoing renovations but this does not account for the appalling lack of food - the dregs of some soup plus some plastic wrapped synthetic looking cheese, some decidedly unappealing fruit and a few nuts and nibbles and cookies and some very tired looking sandwiches which were in need of refrigeration. Limited choice of beverages and none befitting a First Class fare. There were only 2 computers - one was not working at all and the other very slow. Wifi access was available in the lounge but at a cost - I do not know how they have the gall to make a charge. Likewise one phone available to make free local calls otherwise all calls via credit card rip off charges. The bathrooms were better but could have done with some tidying up etc. I cannot believe that regular AA fliers put up with this - nor their Oneworld partners . You cannot begin to compare this Flagship Lounge with comparable BA Cathay or Qantas lounges. Shame on you AA and if it wasn't over in a different terminal I would have visited BA instead.

AMERICAN AIRLINES ADMIRALS CLUB BUSINESS CLASS LOUNGE REVIEW  - LONDON HEATHROW AIRPORT

Review by : D Jason

Date :   30 October 2008

This is a very large Admirals Club and somewhat nicer than most domestic clubs. There are free alcoholic beverages. The food on offer is minimal and usually cheese, crackers (biscuits), pickles, fruit and cookies. If you want to eat a real meal before boarding, check out one of the upscale restaurants in the T3 general departure lounge. The internet and office facilities are good. If you're looking to rest or sleep, there is a quiet library room with reclining chairs. The usual selection of TVs, magazines and newspapers and AA staff helpful with travel needs. On the downside, at peak hours it will be crowded, although you'll still find a seat, you may be seated directly next to someone. The layout and design is upscale, but the furniture is a bit worn - it is showing it's age and could use some new furniture. This is more comfortable then the general departure lounge and roughly comparable to the service you get onboard in AA business class - comfortable, but still behind what other large European and Asian airlines provide.

AMERICAN AIRLINES ADMIRALS CLUB BUSINESS CLASS LOUNGE REVIEW  - MIAMI INT'L AIRPORT

Review by : Richard Wells

Date :   29 June 2008

This is the second time in six-months I have used the Miami Airport Admirals Club and on both occasions I felt I was being checked into an internment camp. The people at the reception desk are grumpy and rude. I know I am entitled to two free drink vouchers as a QANTAS Club member but I was rudely told I am only entitled to one. The toilets were dirty and damaged. Free WiFi is not available unless you have an Admirals Club card.