QUESTION

Can anyone tell me about the standard of service in business class on Lauda Air's 777 service from Vienna to Australia ?

Answer

by Simon Cheung

I've not flown the new A340 so can't really comment. However, I've flown Business Class on the A330 on ZRH-JFK, ZRH-MIA and ZRH-YUL and on the whole it is quite acceptable. The new flat seat is progressively being installed on thier entire long haul fleet but the reviews I 've seen have been mixed. If you get one of the old style seats it's not the end of the world. Even if it doesn't recline fully it does allow a very comfortable rest and comes with all the usual accessories such as in-seat TV, lap-top power-point etc. One thing I have noticed is that compared to other carriers like BA or Singapore, Swiss is falling behind owing to the 'blandness' of its product and that it has been quite slow in changing to the flat-seat. Still, on the plus side they do offer some excellent Business Class fares so if you do get a chance, try it.

Answer

by J W Leong

Lauda's Amadeus (Business) Class passengers have the pleasure of having a chef on board, and food on board is quite good.

Answer

by Mark Nikolic

Service is generally above average staff are friendly( but not overly friendly) Seat is nothing to boast about really, but knowing Lauda has won the title of ''Best Business Class'' for a few years in a row may be some comfort. For the longer sectors especially in our region of the world i would take Emirates, Qantas or Malaysia as if find they have the best staff in the world. European service is somewhat mechanical - Think it through before flying with Lauda air! But for the price they are okay.