Zoom Airlines review by D Hoyle

17 July 2007  Customer Trip Rating :

I flew to Toronto via Glasgow from Manchester. There was no drink of any kind for three hours and a meal was provided after 4. I realise that they needed to pick up passengers in Glasgow but a drink of water or orange juice would have been welcome at the start. The return journey was fine. On both occasions staff were friendly and polite and the seats reasonably comfortable. They are not in the Emirates or Singapore Airline league but not bad for the price.

Zoom Airlines review by Anna Jones

11 July 2007  Customer Trip Rating :

Manchester-Toronto return. The flights were excellent. Booked the extra leg-room both ways which in my opinion is well worth the money. The service, food and entertainment were very good. I first used Zoom in 2004 and found it still had the very high standards as then.

Zoom Airlines review by Ian Robinson

6 July 2007  Customer Trip Rating :

Toronto to Cardiff via Belfast. Equally as good as outward trip, same cabin director. Flight on time, clean, regular drinks, good food for a budget airline including vegetarian for my wife, 3 films fairly new (The Queen). Cabin crew and flight crew attetive and informative.

Zoom Airlines review by K Chesterfield

27 June 2007  Customer Trip Rating :

A great discount airline, I have flown with them about 6 times between Toronto and London Gatwick. The staff are friendly and helpful, meals are average, but I don't really expect more from an airline. The check- in in London always took a long time but now they have finally organized it properly and there is only normal wait times. I would recommend them to anyone who want to fly, but not waste money.

Zoom Airlines review by J Edgett

22 June 2007  Customer Trip Rating :

We flew Zoom for the first time, Halifax to London, Premier Economy. It was a very good experience. The seats and extra leg room was such a treat. Cabin crew were friendly and helpful. Having beverage service several times throughout the journey was appreciated. The plane was clean and we had three movies, not just one! For a no frills airline, we feel that we got better service, as well as more service and comfort than the larger airline companies that charge more. We recommend Zoom and certainly would fly with you again.

Zoom Airlines review by W Leung

11 June 2007  Customer Trip Rating :

Flew to Paris CDG from Vancouver and had a pleasant experience with Zoom Airlines. Initially, after reading horror stories of Zoom's delays and poor after sales service, we expected the worst but were met with great service and value instead. The segment from YVR to CDG arrived 30 minutes earlier than scheduled; flight crew were young and friendly, check-in was swift, and food was adequate. Seat pitch was about 31-32 inches and provided enough legroom for even a six footer. Flights disembarked at Terminal 3 at CDG, which was quite a far ways away from the RER line - not Zoom's fault though. Interior was clean with gently worn leather seats and older tv monitors. Being a charter, you have to purchase your own headsets. Blankets were not automatic but were available by request Return flight from CDG to YVR was delayed by one hour - not a big deal. The commanding officer was nice enough to apologize for the inconvenience and kept passengers updated with mechanical issues. Once on our way, the cabin crew compensated the passengers by offering free wine on the house. Once again, young and friendly crew, decent food, and lots of water offered throughout the flight. Bags arrived without a glitch. Would definitely recommend Zoom for budget travellers.

Zoom Airlines review by Ian Robinson

5 June 2007  Customer Trip Rating :

Cardiff to Toronto Premium Economy. Check in immediate, boarding very fast. Crew great and the service throughout the flight impeccable, loos busy but kept clean throughout. Three movies, 2 middle of the road one rather violent for a family audiance. Beware security do not count a very small leather knapsack as a handbag and we had to repack this into our carry on bags. Zoom website gives different information. Would fly Zoom again anytime.

Zoom Airlines review by James Morgan

5 June 2007  Customer Trip Rating :

Belfast-Toronto. For my first long-haul flight Zoom airlines provided it all, great airline!

Zoom Airlines review by S Wynne Jones

31 May 2007  Customer Trip Rating :

Manchester-Vancouver return. I am over six foot tall and I had plenty of room to stretch my legs. The food was not bad as airline foods go, also four films on outward and inward journey. The cabin crews were very good on both flights.

Zoom Airlines review by V Lynham

22 May 2007  Customer Trip Rating :

My husband and I travelled to Vancouver from Gatwick return. We travelled premium class and both flights took off on time (although when I first booked this flight it was direct to Vancouver but was changed to go via Belfast so journey took much longer). Check in for both flights was very quick. Inflight service very good both ways. Cabin staff friendly and gave good service. Plane clean and toilets kept clean. It was the first time we had booked online so a new experience. We would recommend Zoom airlines and fly with them again.

Zoom Airlines review by Bob Marshall

14 May 2007  Customer Trip Rating :

My wife and I travelled to Gatwick on April 25 and return on May 11 Premium class. Check in for both flights was very quick - maybe 6 or 7 minutes. Both flights left on time and arrived early. Inflight service very good both ways and food was much better than most we have had on the big carriers. Cabin staff very friendly and gave good service. Plane clean and toilets were kept clean. This was our first experience with Zoom and we would recommend them and fly with them again.

Zoom Airlines review by J Whittingham

13 May 2007  Customer Trip Rating :

Just had a very good flight Glasgow to Calgary and back. Annoyed before flights as prices dropped straight after I booked quite a lot but the actual flights were fine. Staff very happy and helpful, food ok (not haute cuisine but edible), lots of drinks including a second round of tea/wine so very pleased. Check-in very efficient at both airports. Plane took off early on outward journey and was only slightly late on inward, toilets clean and plenty of space. Aircraft not the newest but more than adequate, could probably benefit from a spring clean but that is being very picky. Would happily book again, but would wait for sale as do not want to be caught out again.

Zoom Airlines review by G Ward

5 May 2007  Customer Trip Rating :

Manchester to Calgary with my wife - good service. But it was better a few years ago. Would I fly with them again - most likely.

Zoom Airlines review by Melanie Carroll

20 April 2007  Customer Trip Rating :

I arrived back from Canada yesterday on Zoom airlines and experienced good service. Check in excellent both ways. Staff friendly and helpful. TV screens are a bit hard to see from some seats but if you pre book seats you can choose a row where the screens are best visible (Row 11). The negative I came across was the flight changes after booking but I was given the opportunity to cancel when the day was changed, and the time change was only a couple of hours so it was no great hardship.

Zoom Airlines review by John Turleton

4 April 2007  Customer Trip Rating :

Have flown Zoom on and off since 2004 and their service has deteriorated markedly since. When booking with any discount airline like Zoom I am finding more and more that the potential for hassle is just too great. Example: early bookings never seem to make a difference because the airline can suddenly change dep/arr times; tickets are now nearly impossible to change; service is like Russian roulette; etc. I made my most recent booking for Zoom in January 2007, and since they have changed their ticket prices for that flight to lower than what I paid, and they changed the dep time. All things considered I would rather pay the extra £100 for a regular reliable airline then chance things with the likes of Zoom again.

Zoom Airlines review by Steven Clark

4 April 2007  Customer Trip Rating :

Gatwick-Vancouver. Outbound aircraft was spotless, cabin crew friendly. Food quality was average, free soft drinks suited me just fine. Inbound, cabin crew friendly, food quality was better. I was also able to re-use the headset I purchased outbound for the flight home. Both ways I travelled in standard economy after booking about 6 weeks in advance, I saved in the region of £300.00 off BA and AC, and I chose not to travel on Transat/Canadian Affair. It was value for money, near enough on time, hassle free, and enjoyable. I would recommend Zoom to anyone that wants a cheap price, but doesnt want to be treated like cattle.

Zoom Airlines review by John Hall

4 April 2007  Customer Trip Rating :

Have travelled with them twice recently between Gatwick and Toronto due to family issues in Windsor near Toronto. Both have been quick trips at short notice and the Zoom prices were way below Air Canada, Air Transat or BA for the journey I needed to make. Service has been fine, 767 aircraft clean and comfortable and crews have been very friendly (probably better than Air Canada from past experience and streets ahead of Air Transat). Food could be better though but this seems to be a common issue with Canadian carriers - Transat's is awful. Flights have all left within an hour of the scheduled time. My bookings were both made in the week or two before the flight and so they probably had no opportunity to change the flight times! On balance, I've nothing bad to say about Zoom - they seem to provide a reasonable service at a good price. Although I'm hoping not to have to make the trip again so soon, I'm content to use Zoom again if I needed to travel to Canada.

Zoom Airlines review by R MacRae

29 March 2007  Customer Trip Rating :

Recently flew Glasgow - Vancouver : service on the way out was very poor. It is a dog-leg flight via Manchester on the way there, and there was no service at all in economy for the first 3 hours. Many people had not accounted for this (Zoom advertise as having a scheduled flight level of service) and were quite thirsty by the time the trolley came around. The meal was extremely poor quality, probably the worst I have ever had on any long haul scheduled or charter flight. Fortunately I had brought sufficient water and food to see us through the 12 hour flight. Others went hungry. Seats were OK, 31" , old style. No in seat entertainment, you had to view on old style screens, not all visible and purchase headphones £3. We were a large group, some of whom had paid more for premium seats, and supposedly better service. These people complained bitterly about the level of service. Food on the return was slightly better, but there was a delay due to mechanical problems with the plane. Loos were not kept clean. I guess that we would not have felt the service was so poor if it were not for the fact that Zoom advertise as having a better level of service than a charter flight. This is certainly not the case. I have complained to Zoom with no response. So no surprise there either.

Zoom Airlines review by Michael Leckey

26 March 2007   Customer Trip Rating :

Manchester - Toronto - Manchester in Economy. Be careful if you plan to fly with Zoom based on your experience of previous flights in their aircraft. They are now subcontracting flights to another carrier, Flyglobespan. You'll book through Zoom but you'll find a reference to Flyglobespan if you check the booking details carefully. The outbound flight was delayed well over 5 hours because of a problem with the Zoom aircraft. Inflight service was average for Economy. The return journey was a bad experience all round. Again the flight was delayed by several hours because of a technical problem with the incoming Zoom aircraft. It was extremely difficult to find the check-in desk at Toronto. The Zoom desk was deserted. When I approached two check-in staff sitting at an unmarked desk and asked if they were for the Zoom flight to Manchester they said No and offered no help or suggestions. As I was about to turn away I asked, on the off chance, if they were connected with Flyglobespan, they said Yes that's us. What is wrong with these people do they not understand that passengers keep them in a job??? Many of the other passengers also could not find the desk and were left to wander around unassisted. Flyglobespan's plane was grubby and unacceptably tight on legroom, and the service was poor (one example being that there were no pillows or blankets in Economy). My son travelled the same 420 and 421 flights (but on 20 December 2006 and 29 December 2006) and had exactly the same problems, except in his case the 5-6 hour return flight delay was because the pilot was "indisposed" - whatever that means. We won't be flying with Zoom or Flyglobespan again, at any price.

Zoom Airlines review by Kim Frampton

24 March 2007   Customer Trip Rating : n/a

We booked flights with Zoom last year for travel to Toronto in May (2007). The outbound flight was changed in January. Then in March they changed the outbound flight from 1700 on the Saturday to 1000 on the Sunday losing us nearly a whole day of our holiday. When we complained they were very unhelpful and referred us to the "Small print" which has every get out clause you can imagine. NEedless to say we will not be booking with Zoom in the future.

Zoom Airlines review by Richard Desmond
20 March 2007

We have yet to fly with Zoom but already are less then impressed with the airline. We booked flights from Toronto to Gatwick (non stop and direct), with upgraded seating and also booked the actual seat locations (windows). After receiving electronic confirmation we assumed that things were settled, even though we read the small print ( we assumed this was to cover exceptional circumstances only). Well two weeks later we received notification that the flight was now stopping in Halifax and would be leaving two hours earlier, also that our seats had now been changed. 2 weeks after that we were told that the return flight would be leaving a day later and now was stopping in Cardiff and also that our seats were changed to non-window seats. When we phoned to complain we were told that the "small" print applied. Apart from the fact that we are still flying in a plane and that the departure/arrival cities are the same, everything else had been altered.

Zoom Airlines review by A Leedham
27 February 2007

We flew Zoom premium economy Vancouver to Gatwick return. Definitely worth paying the extra for a reasonable baggage allowance, decent leg room, seat selection and separate check in. No complaints with the outbound flight. The check in, in particular, was excellent. When there was more than a couple of people in the premium check in queue, they were directed to the front of the regular economy line. Food was adequate. Staff willing, although inexperienced. Check ins returning from Gatwick (handled by a service company I think), were lousy. 30 minutes to handle two or three people. I waited an hour and that was in the premium check in line! Food mediocre at best. The bottom was torn from one suitcase. It's no bargain if you have to repair/replace luggage.

Zoom Airlines review by Rowen Baker
26 February 2007

Have used Zoom premium economy for three round trips to the U.K. All left Canada on time, but none returned on schedule. Zoom premium product is better than regular economy on legacy carriers, but Zooms reliability is poor. I was at Manchester yesterday waiting for my seven hour late Zoom flight to arrive from Glasgow, when their flight from Toronto arrived. This was also seven and a half hours late. Both evidently delayed for "technical reasons". I would recommend any potential customer carefully review Zoom's arrival and departure information on their website before deciding to use this carrier. If your schedule will allow being many hours late, then the product is good. If not, book somebody else. In view of my experience of their poor record of punctuality I am afraid I will have to forgo the pleasant crews with comfortable aircraft and use one of the old-established airlines in future.

Zoom Airlines review by Trudy Fong
13 February 2007

Be aware that this is a small airline. My flight was delayed 4 times finally leaving 23 hours late due to a mechanical problem on a flight coming from Florida. I guess this just had a domino effect ! Also, after sitting in the departure lounge for 2 hours it was not discovered until everyone was on board that one passenger with oxygen did not have the correct paperwork from his Dr. We then had to wait while he and his baggage were removed from the plane! Fortunately the return flight was good. The food was the best I have ever tasted in 24 years of flying to and from England but when did we start paying for soft drinks again ? This was my first and last flight with Zoom Airlines.

Zoom Airlines review by Phil Brown
8 February 2007

They are not the cheapest. Last time I found the seating uncomfortable for a six footer. They insisted on full payment on booking (seven months in advance) and wanted extra for seating two people together, who were booking together in one transaction - this is seven months in advance. Pay extra for two seats together when obviously you have two seats and more available together. It was at that point that I said forget it. Don't forget their miserly baggage allowance because if you do, it will be yet another extra cost of flying with Zoom.

Zoom Airlines review by Catherine Hart
9 January 2007

My experience was not good, having left on a Manchester to Vancouver flight (which - like other comments I've noted on this site) ended up going via Glasgow. This was not made clear on the original website booking detail. Had the flight not been via Glasgow, I would have made it to Vancouver! As it was, the landing in Glasgow was so appalling, with an aircraft half-empty of passengers and luggage and in (what we only later discovered) gale-force winds and an emergency weather alert in Glasgow! I am a nervous passenger to start with, and was totally unable to stay on the flight beyond Glasgow, where we did eventually manage to land, with lots of shredded nerves amongst the passengers and tears from me! The cabin staff could not have been more sympathetic and helpful, particularly as I was disrupting the flight schedule by having to have my luggage removed from the hold. The same could not be said of the cockpit crew, and this is the main point of this comment. Not once, either in the terrible descent, nor once safely on the ground, did the Captain or First Officer communicate with the passengers - either to explain why the landing was so bad, or to apologise for the discomfort. It was astonishing and would certainly stop me ever flying with Zoom again. It cost me my entire plane fare, plus £80 to get back home on the train from Glasgow, but it was worth it to get off the plane!

Zoom Airlines review by Trevor Bougourd
9 January 2007

Gatwick-Vancouver. Fine on board, plenty of leg room in eceonomy, plane spotless, leather seats, plenty of pillows and blankets. Food fine, crew nice and more than helpful - drinks , snacks and duty free sales went ahead and a snack was served about an hour before landing. Vancouver to Gatwick : meal, beverage and duty free were fine, pillows and blankets and pleasant crew. Overhead lights on left and right aisles not working and the plane was not as spotless as it could have been probably due to the quick turn around but again a good all round economy flight.

Zoom Airlines review by Kate Manson
9 January 2007

This was our sixth flight on Zoom- Toronto to Glasgow and return this week. We have, in the past been very satisfied with the airline and found the staff young and cheerful and flights enjoyable. Both flights this time, however were disappointing. The service on board was surly and disappointing. This used to be a strong point for Zoom-sarcasm and snippy flight attendants flooded the cabin on both flights. There were a couple of encounters with passengers that made us cringe. The food service was also terrible. No choice what so ever with a terrible excuse for chicken on both flights. Our children were given one small sausage and some brussel sprouts for their children's meal! On our returning flight there was no soap in our two immediate bathrooms- not too wise in an era of flus and viruses. On one bright note the flights did leave on time and were smooth in the air. Used to think they were the better direct route to Glasgow (compared to Air Canada). Will rethink next time and use my airmiles.

Zoom Airlines review by Ed Smith
9 January 2007

Quite disapointed with the product from this airline, experienced on return MAN-YVR (economy class). Beware that although they are quite often the cheapest available, you are very much getting what you pay for. Firstly, the baggage allowance is stupid - 20kg is simply not enough for a long haul trip - you get the same with most budget carriers in Europe. I managed to pack quite economically and was only just over the limit flying out (it was not mentioned by the check in desk at Manchester). Coming back I was 6 kg over and had to pay the extortionate CAD$60 to be allowed to put my bag on. As noted below, the food is quite frankly awful - just dry pasta with a couple of halves of cherry tomato - not enough to sustain you for the full 10 hours. Couple this with the dreadful food options at YVR International Terminal means that you have to buy overpriced Doritos from the crew. Bring your own food if you can. Check in lines at YVR are a nightmare - despite arriving over 3 hours ahead of flight time, I was queing for nearly 1 hour to check in - how on earth the latecommers got through I will never know - most of the wait seemed to stem from the fact that pretty much every pax was having to pay for excess baggage and the card machines were not working properly - clearly, fleecing pax of their money is more important than good customer service. They are not necessarily the cheapest anyway. I booked my flights far in advance when they were the cheapest option by a good £200- a travelling companion booked a flight with Air Canada much later and got them for the same price (with of course the added bonus of greater baggage allowance, more efficient check-in, and superior IFE). On the plus side, the cabin crew were friendly and efficient and the flights were punctual. Overall, I'd not bother with Zoom again.

Zoom Airlines review by Martin Thornber
27 December 2006

Vancouver - Manchester. Third trip with this airline and I am happy with their product. Check in at Vancouver was poor. Due to their incompetence I travelled with a boarding pass which had another pax name. I neglected to check it and managed to get through 2 security checks prior to boarding. No surprise that my luggage went on to Glasgow. I can only assume that some other unlucky pax had my name and their bag was offloaded in Manchester. This oversight is astounding in todays security conscious times. My luggage arrived a week later. This is a shame as the inflight experience was good. The IFE did not work in the zone I was seated but this was handled very well by the crew. This will not stop me flying with this airline again.

Zoom Airlines review by T Ockelton
10 December 2006

Zoom use to be a good airline. We have been loyal customers from day one and have seen a steady decline of services. We used their Calgary to Manchester service. On long haul flights, it appears they no longer serve meat of any kind. We received dry pasta with a few tomatoes - I could not eat it, and I'm not fussy! The last couple of flights with them, the inflight entertainment did not work - the sound was broken, and the flight attendants did not care. Legroom in economy seats very uncomfortable. Upgrade to "normal" class, for a standard amount of leg room, but they charge you for this! Beware too, we booked a direct flight with them (even though they were more than their competitors such as Canadian Affair and Air Transat), and they changed the flight very close to the departure time to an in-direct flight via Glasgow. I think this was a bit of foul play as they mis-sold their product. Beware again - they change their flight times close to departure, so if you have any connecting flights, or you miss you flight as a result, it's tough! If you have a problem, there is no contact with Zoom apart from email. They take 21 days to get back to you (stated in their automatic email), often they don't get back to you, then they copy and paste their standard templates in a letter to you not addressing your complaint - they have a lot of small print which they throw at you so beware!

Zoom Airlines review by David Hinsley
15 November 2006

First time with Zoom, Vancouver to Manchester and back. No complaints, would highly recomend them. Friendly staff, good food, clean aircraft.

Zoom Airlines review by Harvey Brant
13 November 2006

Calgary-London Gatwick 8/11/06. On a day when just about every flight on the departure board was delayed due to snow, my flight was shown as being on time. That is until almost the booked departure time, when there was still no sign of the aircraft (we were told it had only taken off from Vancouver 30 minutes previously), and an estimated delay of half an hour was posted. We were told that 'nothing significant in the way of delay was expected', but despite this, we were around an hour and 40 minutes late taking off. The delay was, of course not the fault of the airline, and an hour and 40 minutes on a long haul flight is not the end of the world. However, I would have appreciated being kept informed. Given that the bulk of the delay had occurred due to the plane having to be de-iced at Calgary a few hours earlier on its way to Vancouver, they must have known that a delay was certain, and if they'd told us about this, I could have had an extra hour or so in the bar instead of sitting fruitlessly at the gate. The flight itself was fine. I broke with my usual tradition and paid an extra CAN$60 for a seat with extra leg room at the time of booking, which seemed like (and was) reasonable value. The normal seats didn't appear to offer a great deal of leg room, but neither did they look excessively cramped. The food was nothing to get wildly excited about, but perfectly edible, and way better than that served on my outward flight from Manchester to Toronto with Thomas Cook. Unlike on Thomas Cook, I was even served complimentary wine with my meal, although at other times drinks (other than soft drinks) have to be paid for. The staff were exceptionally pleasant, helpful and considerate. The fare I paid was roughly the same as my wife was quoted for a flight the following day from Calgary to Toronto with Air Canada, and even with the extra leg room seat I paid less than half the fare that Air Canada quoted me for a one way from Calgary to London! Apart from not being kept adequately informed about the delay, as a cost- conscious passenger I was very happy with the overall experience, and if the heavy loading on my flight was anything to go by, (which was in spite of the fact this was the lowest of the low season), Zoom are onto a winner.

Zoom Airlines review by Colin Bousfield
5 November 2006

My wife and i have just returned from a memorable 10 days in Canada. We booked way back in February, on line, After reading some of the comments about the airline we had mixed feelings about what we should expect. But once under way all those fears were soon quelled. The flight staff are courteous, diligent, polite, a credit to Zoom, and that takes into consideration both ways. Aircraft spotlessly clean and the 8hr flight was pleasure, we did actually go Premier class, and the extra cost was worth it for the extra leg room. I cannot praise Zoom enough, Oh and most important, flight times bang on the minute, took off on time, landed exactly on time, and arrived back 20 minutes early, very impressive.

Zoom Airlines review by Amanda Cowan
5 November 2006

Glasgow to Halifax last week with our year old daughter - we had extra legroom seats on the way out and they were well worth the price. She could play on the floor and had plenty of space to nap. The crew were also exCeptional in helping us with food and settling her. On the way back I felt the crew were a bit more gruff. However this was not illustrative of all crew - only some. I think they have a bit of a job to do on their overall customer skills. I would be quite happy to fly with them again

Zoom Airlines review by Neil Brown
27 October 2006

Premium economy Gatwick-Ottawa and back in September. Very pleasant surprise after unimpressive experience with Air Canada and British Airways, albeit in economy class. At less cost, Zoom provided superior all round service and could not be faulted. Particularly good was the polite request to all passengers during meal times to return seats to the upright position. We will definitely fly again with Zoom.

Zoom Airlines review by Andrew Pow
15 October 2006

I booked Cardiff to Toronto in September 2005 for an August 2006 departure. The flight dates changed twice, forcing me to change our accommodation arrangements twice. The day before we were due to leave, they changed the flight time again, delaying the flight by 12 hours. The plane eventually took off over 13 hours later than planned. The flight itself was comfortable both ways, especially considering the cost, but on returning to Cardiff, we discovered that 2 out of the 3 suitcases we left Toronto with didn’t arrive in Cardiff with us. Six weeks on, and paying premium rate phone charges to leave messages on answering machines that are never returned, the cases have not been found. On the rare occasion that we actually talk to someone, we are told very little to reassure us that they are even trying to find them. At one point they told us that our luggage had been found, following it up 2 days later with an e mail telling us that the bags were permanently lost! We won’t be using them again and would rather pay the extra money than put up with the diabolical customer service Zoom offers. If you do decide to use them, keep your fingers crossed that nothing goes wrong, because you'll be very disappointed with the support that they give.

Zoom Airlines review by Vincent Potter
13 October 2006

Booked Premium seats both ways, well worth the extra. Latest movies both ways. Cabin staff treated us as good as any other first class airline. However there will be a problem in the future if too many people find out how good Zoom are, so I believe that all who have flown with them do not tell others, otherwise we will have to book even earlier.

Zoom Airlines review by David Howe
10 October 2006

Excellent and the food was a big improvement on last summer when I flew them last. Also the aircraft have been beautifully refurbished with all leather interiors. Plenty of legroom, good entertainment and consistently helpful and courteous crew - for the price Zoom cannot be faulted, they have not sacrificed service for low cost, while Canadian domestic carriers have no service and are not low cost.

Zoom Airlines review by G Lander
30 September 2006

Manchester to Toronto return. Both my wife and I enjoyed both flights - Crew on both flights excellent - attentive at all times.

Zoom Airlines review by Ted Holloran
24 September 2006

Gatwick/Calgary return. Delighted, with the aircraft, seat pitch, comfort, food, (was especially good on the return journey). First class caring and attentive staff. Booking in for the flight at Gatwick and Calgary was efficent and smooth. On other airlines we have always had good and friendly communication from the cockpit. This could be improved. The only drawback was the time of the flight from Gatwick 6.am. However for a good airline with good service it is worth being a bit tired( to say the least) at the end of the trip. Good flight both ways with superb gentle landings. No wonder the passengers cheered and clapped on landing at Calgary. Well done Zoom keep up the good work, 7 out of 10.

Zoom Airlines review by John Adams
22 September 2006

Glasgow to Halifax 9 September. Flight only slightly (30 mins) late leaving and arriving. We booked Premium Economy and it was worth the extra - the seats were comfortable, the service was good, even the food was reasonable (not gourmet but adequate). Staff were pleasant and professional. I would choose Zoom again, particularly in Premium Economy.

Zoom Airlines review by Steve Smyth
22 September 2006

YVR_MAN return- Fare was excellent, beat everyone else by hundreds of $$. Plane was bang on time both ways, Seat spacing was 31" (regular economy). Service was pleasant, food was, well, it was airline food, what Do you expect really. The 4 movies were all current on both legs. Seats were comfy (much more than Transat). Cabin crew were efficient and pleasant. Next time I will pay for the Premium legroom but thats my fault, not theirs. I'd absolutely fly them again, no problem.

Zoom Airlines review by Dale Larson
22 September 2006

I'm not sure what people expect when paying so little on flight, I myself just came back from Zoom from Glasgow to Vancouver September 13. The cabin crew were very friendly and efficient, food was decent, although I bring my own that way I cannot really complaint, the only thing is that we should be allowed liquids on board. We could not take any on both going and coming back. Flight on time a bit early by 20 minutes, luggage was delivered as well, overall I will fly with them again and will refer them to friends. Just expect less on cheap flight and you might be surprised.

Zoom Airlines review by Gary Docherty
12 September 2006

Glasgow to Toronto return. Average! Prices good, service average, food poor. Outbound flight the crew did their job with no smiles, limited interaction and a little curt when speaking to slower elderly passengers. Return flight, check staff in Toronto were good, constant stream of passengers being sent to the cashier for excess baggage charges, we were among them for $70 but for some reason they decided to waive ours which was a nice gesture but kept charging people behind us. 3 good recent films on outbound and two on return. Snack service very overpriced $3.70 for a king size bounty bar (only one piece bigger than a normal bounty bar). About one hour in the air on the return flight the passenger next to my wife took ill and two of the FA's took over and looked after her extremely well and stayed with her for about an hour till she recovered. Top marks for that. The return crew were much more pleasant but the food was very poor, the flight was overly warm from take off till landing, leg room standard but seats seemed narrower than usual. No liquids were allowed on the flight but no water was offered at anytime and when asking for some it was treated with a sigh. All in all you get what you pay for but a smile costs nothing. At less than half the price of AC or BA and a direct flight from Glasgow it would probably warrant consideration when booking our next trip to Canada, 6/10 on a par with Air Transat .

Zoom Airlines review by Dawn Russell
11 September 2006

We have just returned from Calgary and thought Zoom were excellent. Planes were on time going out and back, all flight attendents were pleasant and helpful, food was okay, four recent films played each way. Baggage came through quickly and nothing was lost ! We were 6kgs over the limit for baggage and were not asked to pay any extra, and were not aware of any other passengers having to pay more either. Paid extra for the premium economy and we feel it was worth it for the extra legroom. Seating was comfy enough. Only downfall was the inflight entertainment screens were at the front of the cabin and if you are short like me you will not see the screens unless sitting in an aisle seat. We would use Zoom again and wouldn't hesitate to recommend it to others. All round good flight and service for the money paid.

Zoom Airlines review by Cindy Johns
6 September 2006

Toronto to Cardiff. Good flight, on time, very efficient crew. Glasgow to Toront o: Nightmare flight! Very unfriendly, inefficient crew, (in fact quite rude). Cheap airline - but beware, they make their money and more by charging excess baggage to almost every passenger. I watched while in line and almost every passenger was sent to the cashier to pay excess. Baggage allowance very insufficient in light of the new security rules.

Zoom Airlines review by Amanda Cowan
6 September 2006

I am a frequent flyer to Canada with Zoom and have always been satisfied with the service although recently I thought that they were getting quite expensive. This month my husband, 1 yr old daugher and I (six months pregnant) unfortunately missed our departure to Toronto from Belfast. We phoned the airline from the side of the road where we were stranded and we met with a very cold response, they couldn't do anything for us at all so 'phone your insurance company'. To add insult to injury we got a phone call from their office a couple of week later, we thought it was see if we were ok. Instead they wanted to know if they could sell our return seat! It seems that once they have the money off you they dont care. To be honest I'll be flying BA or AC in future to get a better service, we are very disappointed at their heartless handling of this situation. Unforeseen circumstances can happen but Zoom definitely did not shine on this occasion.

Zoom Airlines review by Chris O'Callaghan
6 September 2006

Toronto to Glasgow return (August 2 - 25). First, Zoom beat the price for any other airline or charter by >$100 per ticket. For a family with two 'full-fare age' children that is a substantial savings. Also, since Air Canada dropped their direct flight the prospect of routing through London with two small children was more daunting. First (slight) irritation was when Zoom changed the departure time by delaying it 2 hours to nearly midnight. Admittedly we had plenty of notice and they sent out e-mails for each reservation. However, flight left on time, seats (economy) were acceptable, films were recent, food was... well, airline food (always amazes me that people care what they eat on a 6 hour flight??)... but.... Zoom lost 1 of 4 bags. Fortunately it was one with the kids clothes but this highlighted a problem... Zoom does NOT handled their own baggage. Some company called Aviance does... and it took them 5 days to get us our bag even though we were staying only a 3 hour drive from the airport. In fact, they new within 24 hours that the bag had been left in Toronto, but they just seemed unable to get it on another plane (even a Zoom plane). VERY irritating and shows the problem with a small charter company. Return flight was one-week post the massive security clampdown on hand luggage but flight left on time and arrived early... only complaint this time was they ran out of milk on the flight. Since we weren't being allowed to carry any liquids on board you might have thought they would have stocked up for those of us with small children, but we managed to ration out what they had. All in all I would fly Zoom again, largely for the cost and convenience of a direct flight, but I would certainly lower my standards and expectations

Zoom Airlines review by Jacob Waterhouse
6 September 2006

YUL-LGW-YUL. Delayed 3 hours on the outbound flight. We were sent an email proposing us to upgrade from economy to premium economy for 40$ / person. We accepted and it was worth the extra touches and the extra inches of pitch. On the return flight (LGW-YUL), they had technical difficulties with the 767 so we were delayed 30 hours. On other flights, they even chartered some 757s to keep up with the huge delays. No emails were sent to us and we had to check the status of our flight every few hours because it kept on changing. They still charged for overweight luggage even after such a huge delay and the fact we could not bring any hand luggage on board. Maybe we were unlucky but one thing is sure, Zoom is very unstable when comes technical difficulties or security problems.

Zoom Airlines review by Kevin Belam
6 September 2006

Zoom Airlines Belfast to Vancouver return in August 2006. Outbound flight delayed 17 hours due to technical fault and increased security but airline provided ample money for meals and gave us 2 rooms in the airport hotel at Belfast. Actual flight went well although they had given 2 of my 5 pre-booked extra legroom seats to other passengers and tried covering this by saying they would be able to sit my daughter and her boyfriend together on the plane. I asked twice if the new seats were definitely extra legroom and was assured that they were. Imagine my surprise when we boarded the plan and found that the new seats were not extra legroom and one of our original seats had been given to the passenger who booked in immediately ahead of us, despite me paying £30 in January to secure this seat! However, I suspect that this was the fault of Service Air at Belfast rather than Zoom. I have just returned and will be asking for a refund of the specific seat booking fee. Other than that, both flights were excellent. The staff were friendly and helpful the food was okay although the snack served towards the end of each flight was pretty meagre. In flight movies were recent and decent! Could do with seatback individual screens rather than the aisle mounted monitors and widescreen on the bulk head. We upgraded on the return flight, mainly for the extra baggage allowance and as it was a red eye flight back to UK it provided a more comfortable seat for sleeping. I would use Zoom again.

Zoom Airlines review by Kevin Smith
28 August 2006

Manchester to Vancouver - delayed 24 hours. Return journey delayed 12 hours although we were put up in decent hotels the inconvenience has put us off booking with Zoom again. The extra cost incurred whilst delayed will allow us to book a more reliable service. Food very poor and upgrading to premier okay but not worth the extra money, 1hour into the flight before a drink was offered in the light of no drinks allowed onboard it would have been good to have water available in premier class.

Zoom Airlines review by Wayne Coulton
28 August 2006

Premium economy YEG/LGW/YVR end of July, returning mid August. Both flights on schedule, despite the increased security in effect on the date of our return. Both crews were friendly and professional. They appeared to enjoy their job. Food quite acceptable and tasty, just a little plain. Plenty of movies and they were very current. Premium economy worth the extra money and at the time we booked (well in advance), it was cheaper than economy on Air Canada.

Zoom Airlines review by Karen McDonald
26 August 2006

Gatwick to Edmonton (with a stop in Winnipeg) and from Vancouver to Cardiff (with a stop in Belfast) in August. Both flights left on time and arrived early and as the latter flight was during the period of increased security measures, we arrived at the airport with trepidation (an earlier flight the same week had suffered a long delay as a result) but we were impressed and relieved. We had three movies each way (all recent ones too). The return leg was in Premium Economy and was more than worth the extra money as the legroom really made a difference. Both sets of crew were friendly, cheerful and happy - we were travelling with two small children and we were treated very well - the pre-ordered inflight children's meals duly arrived on both legs of the journey. We would not hesitate to use Zoom again, the flights cost us almost half of what they would have with Air Canada and British Airways (who do not offer a direct flights to Edmonton or Cardiff). Remember, you get what you pay for and we figure we got a lot for the money.

Zoom Airlines review by Mark Shillam
22 August 2006

Flew from Gatwick to Vancouver and back in July/August. Flight on time, aircraft and check-in all fine, good service in flight. Food, however, was very poor, almost inedible: so much so that we would consider taking our own food next time. Flew back premium class which was worth the extra for the additional legroom, me being 6'2". Two years ago we flew the same route with Air Transat, who offered almost identically good service but better food. So next time it will be Air Transat who win.

Zoom Airlines review by Richard Mills
22 August 2006

Return trip from Gatwick to Toronto in July/August 2006. All went well - planes on time, food good, service good, prices good, so no complaints. However in checking their schedules before and after trip I see that a high number of their flights are delayed for significant periods, often up to 12/24/36 hours. I don't think I'd risk them again if timing mattered a lot. My advice would be to use them provided it doesn't matter too much if you are late.

Zoom Airlines review by Di Fowler
22 August 2006

My husband and I travelled to Toronto from Cardiff. Premium Economy and the plane, seating, crew and service could not be faulted. We left and arrived on time. On our return, scheduled Friday 11th August, our flight was delayed by 16 hours, due completely circumstances beyond Zoom's control. I find it amazing that a company with only 4 planes could not only get us home, but with only this, in comparison to cancelled flights for many others, short delay.

Zoom Airlines review by Rob Cox
15 August 2006

Stansted - (stop off in Glasgow) - Toronto - (stop off in Glasgow) - Stansted. We were impressed with the service provided by Zoom. The express check in wasn't needed at Stansted but at Pearson airport was a godsend! The staff were fantastic. Definitely worth upgrading to premium economy though as the extra leg room is a treat on long flights. The plane was a 767 and was an older model - but was clean and servicable.

Zoom Airlines review by Lynn Goertzen
30 July 2006

Canada to Scotland return. Crew and flight attendants wonderful in both directions. Asked for vegan meals, which we received, food was mediocre in both directions. No forethought went into providing for vegan passengers post meals; ham/cheese sandwiches were served for snack. Return flight was delayed 24 hrs. due to mechanical failures. Were placed in an interim hotel reeking of stale smoke and lack of commercial cleaning services. Zoom's flight delay caused us to miss a connecting flight. Due to returning later than expected, business and personal costs were also incurred in addition to the cost of having missed connecting flights. Contrary to information provided, there were no Zoom representatives available at the time the flight was first delayed, nor at the arrival point after the return flight was completed. I now believe it was a deliberate action designed to avoid confrontation for having to take responsibility for answers to questions that would have been posed by delayed passengers, particularly when said passengers would have discovered that they and not Zoom, would be left hanging financially for Zoom's difficulties. Zoom's compensation for our flights being delayed due to their mechanical issues was to offer future-flight vouchers in the amount of $150. which expire as quickly as Jan. 31, 2007, virtually ensuring that Zoom will never have to honour them. This is appalling as well as an insult to sophisticated consumers which comprise the majority of the traveling public. We will not fly Zoom again, nor will we recommend Zoom.

Zoom Airlines review by Sandra Gill
24 July 2006

Manchester to Calgary in premium 6th July. Female crew not very friendly and the food was poor but typical of airline food. There is one hot meal and then a snack box later. There was a paid service for a snack available in between. My husband was refused a beer with his meal he could have wine but he does not drink it.. On the return from Vancouver on 21st July we were greeted with a very pleasant crew. Beer was provided to go with his meal on this flight. Took some food and extra water on board as there is only 1 sealed bottle of water per person. For the price paid it was decent value.

Zoom Airlines review by Stephen Boswell
24 July 2006

My wife and I travelled from Belfast to Vancouver on the new Zoom service in premium economy and the whole trip was excellent. The extra legroom was comfortable, premium check-in very quick and staff were efficient, friendly and attentive. Well done Zoom, it is nice to praise good service rather than criticise poor service we receive on other airlines.

Zoom Airlines review by Sara Marriott
24 July 2006

We booked return travel from Manchester to Vancouver in June. The online booking procedure was easy to use and we were kept up to date with changes to flights. Both my husband and I enjoyed our experience. Its well worth upgrading to premium economy for the extra legroom and the other "perks". Don't get too excited about the priority baggage as it took almost an hour for our bags to appear on arrival in Vancouver. Zoom was not at fault as it seemed that the handlers were having a particular baggage nightmare that evening. The staff were pleasant and attentive to our needs. The drinks were plentiful and the food acceptable. We had four films going and a different 4 films on our return. True the planes are a little dated but they were clean and comfortable. I would recommend this airline especially as it is one of the few that offers a direct flight from Manchester to Vancouver. Will use them again.

Zoom Airlines review by Syd Edwards
6 July 2006

My wife and travelled to Vancouver from Manchester in June 2006. Other than the width of the seats in premier class I found that the service was acceptable. On both legs the cabin crew were friendly and efficient. Would like seat back TV's to while a way a long and tedious flight. There were no delays other than a slight hold on the approach to Manchester.

Zoom Airlines review by Clare Lambert
26 June 2006

Vancouver from Manchester. Zoom were excellent would definitely use them again. Just be careful about baggage though as they weigh your hand baggage and are very strict with checked in baggage. We were slightly over 20kg and we had to pay.

Zoom Airlines review by Patricia Jones
21 June 2006

Flew to Toronto return. I just had to say that myself and my two companions could not have had a more pleasant flight and the flight attendants were very attentive, especially one lady called Fiona. Many thanks to you and all your staff.

Zoom Airlines review by M Graham
1 June 2006

Gatwick to Vancouver in Premium Economy which is well worth the extra cost. The food was perfectly adequate ,better than on some major airlines. There were four good films to help pass the time. Only one very minor complaint, the pilots didn't communicate with the passengers during the flight, only making an announcement on arrival at Vancouver. I just happen to like being 'talked' through the flight! The flights I have been on have always been on time. I do notice the fares have been greatly increased for next year though. Not so reasonable any more.

Zoom Airlines review by Steph Smith
29 May 2006

Flew premium economy Gatwick to Vancouver - well worth extra cost for leg room - seats already allocated though, but plenty comfortable. Staff very efficient, food not bad as airline food goes. Flight delayed by 45mins outbound but 10 mins early on return journey from Calgary but dedicated check in not too good in Calgary as economy passengers were booked in quicker than premium economy due to computer/training issues. Overall good service and value for money, would consider using Zoom again.

Zoom Airlines review by Rosemary Darthwood
18 May 2006

Glasgow to Calgary May 4. Plane a bit older but nevertheless very comfortable, crew very attentive to my need and my husband, crew got along real well. Food was very tasty considering the low fare. Crew were visible during most times, same for the return trip no problem at all. I will certainly fly again with Zoom and would recommend them over larger carriers.

Zoom Airlines review by Richard Fletcher
9 May 2006

Gatwick-Vancouver. The flight was 6 hours late! arriving in Vancouver due to problems with the incoming flight. Passengers were only told this on arrival at Gatwick. And there were no Zoom staff around of course to help with on-bound connections. So anyone flying Zoom should be prepared for the risk of a disrupted flight schedule, especially from London as the airline does not carry back-up aircraft. There were no problems with the return flight. Zoom cabin staff are very pleasant, more so than Thomas Cook, and they knew how to handle the lighting so the passengers do have the opportunity to sleep. On inbound flights from Vancouver, Canadian Affair keep the full cabin lights on and give you your food only after 4 hours into the flight, so Zoom compares well here. Zoom Premium Economy using 36 inch pitch is a good deal compared to BA and Air Canada economy using 32 inch on a 10 hour flight for the same price. If only BA and Air Canada could offer a similar! I guess they'll have to in time to meet the competition. Non-stop flights to Vancouver cease after August, so regular travellers then have to use Canadian Affair, BA or Air Can.