Zest Airways Passenger Reviews and Zest Airways Passenger Trip Reports No Star Ranking Awarded     Add your Zest Airways Review   Zest Airways Star ranking   Airline Reviews : A-Z Index       Customer Review scoring : Zest Airways   6.4 out of 10 16 reviews

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	ZEST AIRWAYS Customer review :  9 March 2013 by Jure Mesec    (Slovenia)
	Rating : 1/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Manila-Cebu return. They changed the flight time for both my flights (1hour and 2.5hrs), but failed to inform me properly, so I was first rushing to the airport because I thought I was going to miss the flight. Then had to wait in the airport for 3 and 6 hours respectively because of their wrong texts! Both flights were delayed by 1 hour. Their online booking system works only occasionally. I'm never flying with them again.

	ZEST AIRWAYS Customer review :  8 March 2013 by M Daguplo    (Philippines)
	Rating : 8/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Had a great time flying Zest Air. The staff were courteous and very accommodating! Had a 10 min delay on my outbound flight from CEB-MNL, I guess that was because of the heavy rain but it didn't really matter that much. Another 30 min delay for the return flight from MNL-CEB but it was ok since I had enough time to rest at the airport terminal.

ZEST AIRWAYS customer review :  22 April 2012 by W Allen (Singapore)

Have flown other local carriers within the Philippines and think Zest is a step above after my recent flight from Manila to Cebu. Fares were cheap, staff friendly at check-in and onboard. Domestic Terminal in Manila is basic but not the worst in the country. Plane was new and flights on time but a limited inflight food and beverage offering. Would fly again.

ZEST AIRWAYS customer review :  5 December 2011 by L Arcilla (USA)

MNL-BCD return. You get what you pay for. We got the early morning flight to Bacolod only to find out the flight was cancelled. Had to go back home for the afternoon flight. Same thing with our return flight to Manila - morning flight out of Bacolod cancelled. Hotel staff at Bacolod informed us it is a usual occurrence. Such a big inconvenience if your vacation time is limited or you have to catch a connecting flight. Would rather fly with Cebu Pacific or Air Philippines.

ZEST AIRWAYS customer review :  2 September 2011 by Agapito Frondoza (Philippines)

Bacolod-Manila return. Flight times changed on both flights from early morning to late afternoon with only a few hours notice. This caused many problems. Plane from Manila delayed again. Plane itself was ok, but given the delays we do not have confidence in this outfit. With three other airlines serving this route, we won't be flying with Zest again.

ZEST AIRWAYS customer review :  1 August 2011 by R Rouse (UK)

MNL-CEB-MNL . Excellent airline, good value and on time. Friendly and helpful cabin crew. Domestic terminal is small, but quick and easy to negotiate.

ZEST AIRWAYS customer review :  28 July 2011 by M Quick (UK)

Legaspi to Manila. What a refreshing airline, the aircraft we used was modern and on time, pleasant staff.

ZEST AIRWAYS customer review :  11 July 2011 by J Granada (UK)

Flying to Manila from Bacolod using a brand new A319. A bit of a Delay but not a problem as the staff and crew were being very professional and handled it very well. Zest air recently renewed the cabin interior of their aircraft and they truly did a good job. The crew were very friendly and very helpful the entire time, so it made my day! The landing was very soft and the entire flight was very calm. Not mentioning the spacious leg room and clean cabin environment!

ZEST AIRWAYS customer review :  31 May 2011 by Brad Velsch (USA)

As experienced by most of the travellers using Zest Airways, I got my taste of it too last weekend. My flights from Manila and Busuanga were all delayed by a minimum of 2.5 hours. The lesson of flying with this airline is seared into my brain that I won't forget it. So long Zest Airways.

ZEST AIRWAYS customer review :  26 April 2011 by M Mejia (Philippines)

MNL-PPS return in aging A319 out of old Domestic Terminal. When Cebu Pacific transferred to T3, the experience at the old domestic became a lot more pleasant. Had a slight hiccup with my youngest since she was booked as infant fare when it should have been child. Ground staff sorted it out within the hour after a few well placed phone calls. Snacks and drinks for purchase, but not necessary due to the short flight. Departure and arrival both legs were on time and crew was pleasant for the short 1 hour hop.

ZEST AIRWAYS customer review :  7 April 2011 by Borec Radim (Czech Republic)

Manila to Legaspi. Ticket bought 1 month in advance via Internet for about 15EUR, no problems paying by card. Unfortunately had the same experience as Mark - the flight was cancelled. The official reason was bad weather in the target destination but later on met people having travelled to the same destination the same day but with Airphil. A majority of passengers were rebooked for the next day (they basically merged the 2 flights – was the low number of passengers the reason for the cancellation?). The next day everything OK, the flight without problems. If you don’t care about time fly with Zest – it is cheap.

ZEST AIRWAYS customer review :  6 March 2011 by Philippe Van der Perre (Belgium)

Kalibo (Boracay) to Manila, flight was full. Booked 2 months in advance for roughly 1100 PHP taxes inclusive, about 20 Euro. Could not complain, more legroom than on Air Berlin. Flight on time and crew efficient.

ZEST AIRWAYS customer review :  20 January 2011 by Mark Kent (UK)

Flown Zest Air 9 times and on 8 occasions the flights have either been delayed or cancelled. The customer service staff on the ground are generally incompetent and unprofessional - listening to their ipods and eating instead of serving customers. They frequently provide inaccurate information about flight delays and the customer complaint procedure will leave you pulling your hair out. So why do I fly with them - because they are cheap and thats the only reason! Would I recommend them - No! Unless you don't mind frequent delays and a cheap price.

ZEST AIRWAYS customer review :  7 April 2010 by V Rollo  (UAE)

MNL-CRM-MNL. Aircraft outdated but not really an issue. Flight delayed but treated well by the ground staff. Gave us lunch and refreshments which was unexpected. On way back, couldn't utilize the tickets but was refunded really easily. Call center very prompt in taking calls and staff very efficient. Good value for money!

ZEST AIRWAYS customer review :  1 June 2009 : by Hugues Martel  (France)

Caticlan-Manila. Crew and ground staff very friendly. The MA-60 is far more comfortable than the De-havilland Dash8 operated by other airlines on this routes when the weather is quite rough.

ZEST AIRWAYS review :  14 April 2009 : by Tomas Bautista  (Philippines)

Flew with Zest air on recently launched Manila - Marinduque service, got through the airport and desks with great ease. The aircraft was a new Xian MA-60, very clean. No service onboard as it was a very short flight. Reading materials great. The flight was comfortable and smooth. The crew was nice and helpful.