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Zambezi Airlines Passenger Reviews and Zambezi Airlines Customer Trip Reports

 

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Customer Review scoring : Zambezi Airlines
1 out of 10  1 out of 10
2 reviews



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Zambezi Airlines customer review :  26 May 2011 by Rose Cary   (Zambia)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Horrific - no communications, delays, delays - up to 10 hours just waiting with no information and no idea if you ever going to get home or get there. For Business people don't even try it - not worth it. Staff incapable, untrained to the very top!


Zambezi Airlines customer review :  27 February 2011 by M Gopinath   (South Africa)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Living in Johannesburg and covering southern Africa, always fly South African Airways but the relatively “cheap” fares advertised by Zambezi Airlines on the Johannesburg sector were attractive enough to entice me to switch from SAA for my most recent trip to Lusaka. Bad move! Wish I had paid more and stayed with SAA. JNB-LUN was scheduled to depart at 1800 but departed at 2015. On arrival in Lusaka at 2210 found one of my bags missing. Since only my bag was missing, asked ground staff to check the aircraft luggage hold again. The request was brushed off since they were in a hurry to get home. Reported missing bag to “lost and found” who then directed me to Zambezi airlines office within airport. The lady on duty showed little interest in my predicament and her only defencse was “these things happen”, “come back tomorrow morning and your bag may be here”. An excellent example of poor training in handling real issues that affect a customer. At 3am received SMS informing me that bag had been “found” and can be collected in the morning. As I thought, the bag was not unloaded from the aircraft in Lusaka, went to Lubumbashi and returned at 2amin the morning. No compensation for additional costs incurred in making a trip to the airport to collect the bag early next morning. Return flight was scheduled to depart at 19:45 but was delayed by an hour for operational reasons. Although the airline knew of the imminent delay no attempt was made to inform passengers or apologise for the delay when checking in. All in all a very poor product. Website and staff portray a slick and friendly image but poorly trained and incompetent with little ability / authority to address real issues. Plane is somewhat old with okay comfort in economy class but no entertainment system. Got the feeling that there are not enough planes to support their route schedules and hence a "bus – company" type operational image is portrayed. Safety and security is questionable and sloppy handling all around.




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