XIAMEN AIRLINES   Passenger Reviews and Customer Trip Reports

XIAMEN AIRLINES review :  18 May 2009 : by G Chew

Changsha to Xiamen in Economy. Flight was 30 mins late leaving with no apology or reasoning. Legroom in row 2 of their all eco B757 was amazing - must have been nearly 40 inches. I think the first 5/6 rows all had loads of space. Staff were ok, no beer onboard. Small snack and 2 runs of the drinks trolley on this 1 hour flight. Xiamen Airport was nice.

Xiamen Airlines - by Franco Tamani

8 January 2008  Customer Trip Rating :

I fly at least once a week Xiamen Airline - it started with good service few years ego and then go down. Now the service is poor, and staff are not friendly like before and sometime arrogant. The food is also poor.

Xiamen Airlines - by Ewan Barr

14 May 2007  Customer Trip Rating :

Guangzhou - Xiamen - Guangzhou. Overall a decent experience. Flights on time, staff attitude very good and a well kept 757-200. Lots of drinks on the outward journey, albeit with a very basic seaweed snack (!) and the same good service on the return leg (this time with pizza and buns for the meal).

Xiamen Airlines - by W Nian

15 April 2007   Customer Trip Rating : n/a

Kuala Lumpur to Fuzhou (monopoly operator for the route) was rather chaotic. The flight attendants were fairly rude which may be attributed to the number of passengers who did not follow rules during take-off and landing. However, this is no excuse for the appalling level of service (or lack of). FAs impatient and unhelpful by international standards. Generally, this is expected from a Chinese domestic operator except the price was even higher than flights going the same distance to other Chinese cities.

Xiamen Airlines - by Robert Rajan

6 September 2006

Ground crew at Xiamen Airport pleasant and efficient, but FAs inflight were not good. They seem to do the minimum required and act as if they don't really care about the passengers. I was horrified to see people carrying really enormous sacks into the cabin on their backs. Unbelievable. What ever happened to the concept of hand-carry luggage?

Xiamen Airlines - by Alison Jewitt

6 September 2006

Shanghai to Xiamen. The staff were friendly and the flight was fine, in general. However, if you are over 5' tall DO NOT take a window seat. There is no leg room whatsoever. I'm 5'8" and wished I'd learned how to say 'aisle-seat' before check-in as it was an incredibly uncomfortable journey, made even worse when the person in front tipped there seat back. If I'd had an aisle seat, I think it would have been fine though so be warned!

Xiamen Airlines - by James Thian

2 October 2005

Leaving Shenzhen to Fuzhou on 19 Sep (MF 8318) and return on 21 Sep (MF8317) both filghts delayed for at least more than 2 hours. Missed the conference meetings and dinners appointment on both occasions. It is surely a frustrated experience. Why can't they have more competition by opening out more airlines servicing between these two cities? Do we customers need to go through their incompetence operations, and their internal problems? By the way, the tickets are not cheap, Rmb1,060 one way.

Xiamen Airlines - by Jan Willem Pronk

13 September 2005

Return Shanghai-Xiamen in economy. Both fairly full flights in Boeing 757. Seat pitch OK for a 1.30 hour or so flight. So is the inflight service. Friendly FA's and a simple lunch box accompanied by non- alcoholic drinks. Uneventful but OK. On the way back we pulled back but stood still for a long time after that. No explanation but when FA's found out that it could take a while, they started giving service to passengers. Quite professional.

Xiamen Airlines - by Vicky Best

25 May 2005

I would like to say " Thank You" to Ms Hou Gui Xia who was on duty on 17.05.05 in GuangZhou XiaMen airline counter. My aged parents were travelling on their own from Melbourne to Guang Zhou to catch the same day flight to Xiamen. As the time was very tight between the two flights, I worried that they would be late for the flight to Xiamen. Ms Hou was very patient and helpful every time I called to check if my parents had come to pick up the tickets. She also put my parents on phone so that we could exchange a few words. It is very kind and thoughtful of her to do so. It gave us a lot of comfort . Her attitude towards passengers create a good image for Xiamen airline. At the same time I would like to suggest that you add aged passengers service. As far as I know a lot of aged parents are travelling on their own. It is harder when transit is involved. Wouldn't that be wonderful if you have a service to pick up the aged parents for their worrying children and help them through all the airport procedure till they board on the next flight. I believe people are more than willing to pay for the service.

Xiamen Airlines - by Joe Qian

9 May 2005

I flew from Shanghai to Wuyi Shan in Fujian province. Service was basic but comfortable nonetheless. Flight attendants made a number of announcements during the hour flight. Chinese newspapers were given out. Drinks were served as well as two bags of pretzels and plums.

Xiamen Airlines - by John Chia

31 October 2004

Excellent full service airline for the price in between no frills and major airlines like SQ. The food and service is similar to SilkAir on comparable flight from Xiamen/Sing.

Xiamen Airlines - by Gilbert Tan

9 August 2004

Singapore to Fuzhou, from Fuzhou to ShenZhen and back, lastly to Singapore. I must say that the treatment on international flight was better than domestic. Quality of food was average and need to be improved to cater to international standards, however, based on its low cost no frills fare, I will chose Xiamen the next time I go to China. Pre-booking your departure 4-5 days earlier is recommended.

Xiamen Airlines - by Ian McLean

26 May 2004

I flew Xiamen from Macau to Hangzhou, I have never flown on such a dreadful airline. The food was unidentifiable, the service of drinks was: coke, water or beer and the cabin crew's professionalism basically amounted to "sit still and shut up" . However, topping it all were the hordes and hordes of passengers that all ran to the exits in preparation to disembark as soon as we began to touch down... they all went flying (excuse the pun).

Xiamen Airlines - by Steven Fielke

24 May 2004

Chinese airlines companies need a huge revamp, including Xiamen Airlines. I have flown with Xiamen Airlines on several occasions and only have done so under duress. Their service and food are very ordinary and they do little to make their customers satisfied. Just today, my wife is due to return to Guangzhou from Fuzhou. Her flight has once again been delayed - the excuse, this time, is that they cant find a pilot!

Xiamen Airlines - by Greg Doddrell

28 March 2004

I travelled from Shanghai to Xiamen and back on Xiamen Airlines and was pleasantly surprised by the friendly service both there and back and the high quality food on the return evening flight. Compared to other domestic airlines in China, Xiamen Airlines was a good experience.