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Xiamen Airlines
6.7 out of 10  6.7 out of 10
34 reviews



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Xiamen Airlines Customer review :  5 June 2014 by Gunawanto Johannes Tamawidjaja    (Indonesia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Jakarta to Changsha via Xiamen on May 27 2014 on MF 868 and MF 8504. Crew service was very inconsistent especially on Jakarta to Xiamen leg, The male crew seemed rude and unhappy, however, the return flights to Jakarta on June 3, 2014 were fine on both legs (Changsha to Jakarta via Fuzhou) on MF 8470 and MF 869. The purser on MF 869 was very helpful. I do not understand why their service is pretty inconsistent. No PTV and feel pretty bored especially for 4-5 hours flights. Meal presentation looked awful but the food was edible. They should improve by staff smiling more, better entertainment and better food presentation.



Xiamen Airlines Customer review :  20 February 2014 by Kenneth Jiang    (China)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Dalian to Kuala Lumpur via Xiamen. I might have rated it more positively if this first time of mine to travel with them was a domestic flight. It felt like a domestic flight to me in all dimensions. You are not allowed to check in online or select seat before trip, no matter how much you pay for the ticket. What's worse, the first segment (domestic) of the flight opens its check-in 1.5 hrs before it opens for int'l passengers (they can check in even earlier online), so the 5 of us, we were almost given seats far apart. When passing immigration at Dalian you felt it was quite informal. And then you pass a formal immigration at Xiamen again. Equipment was B738, what you may not expect to sit in for seven plus hours. Seat pitch was no different than any domestic. No PTV, poor TV programme. Dinner was OK, coming with bread, pickled snack and fruit. Cabin crew not as good as they boasted themselves to be, and did nothing to stop a Dalian tour group from talking the whole route and running up and down the cabin to annoy other passengers. This particular flight I took, MF831, was not punctual as usual. I wouldn't recommend anyone to try Xiamen int'l flight.



Xiamen Airlines Customer review :  3 February 2014 by Rick Yah    (Singapore)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SIN-XMN return. Basically a domestic airlines. Food quality very basic, poor inflight entertainment. Worst of all no smiles on the faces of the cabin crew. Not up to standard for international flight.



Xiamen Airlines Customer review :  21 December 2013 by Steven Cao    (China)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Beijing-Xiamen on Dec 18, first time with Xiamen Airlines. Old B737-700 but clean and well-maintained. On-time departure and arrival. During the 3hrs flight, delicious hot lunch and several rounds of beverages served, they even served peanuts after lunch and mints before landing! Friendly and efficient cabin crew, well-done Xiamen Airlines!



Xiamen Airlines Customer review :  2 December 2013 by Allen Brown    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew PEK-FOC and back. Took the early morning flight which are always on time. Served a biscuit and some snacks for breakfast. Only problem was that the entertainment was in English only. Tickets were cheap and cabin crew were ok. I would choose this airline over China Southern or Eastern.



Xiamen Airlines Customer review :  2 September 2013 by Fang Jun    (China)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

From Shanghai to Xiamen. The flight was delayed one hour due to air traffic control. Served pork with rice. 2 hours flying time. Not bad.



Xiamen Airlines Customer review :  17 April 2013 by G Hwang    (China)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SHA-XMN: typical Chinese airline product. Tight seat pitch. Peanuts and a drink were given on the 2 hour evening flight, whereas China Eastern provides a hot meal. Drop down screen showed a Chinese TV show. FAs were efficient but not particularly friendly. There is nothing to distinguish Xiamen Airlines from the other Chinese airlines, so book by schedule.



Xiamen Airlines Customer review :  14 January 2013 by J Peart    (Finland)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Hong Kong-Xiamen. Pleasant aircraft interior although looks old on the outside. Great snack box on only a 1 hour flight. Cabin attendants courteous and well presented.



Xiamen Airlines Customer review :  3 November 2012 by Y Ren    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Wuhan-Chengdu in Y class. Check in was fine at Wuhan airport, group check in counter, staff friendly and efficient. Flight delayed 2 hours, dinner was distributed at terminal which was tasty and I was impressed with the quality. Boarding was fast and staff were holding a sign to switch off the mobile phone. Smooth 2 hrs flight and no drama. Cabin crew friendly and helpful. All in all it was uneventful flight and will try this airline again in the future.



Xiamen Airlines customer review :  2 May 2012 by R Wieland   (Hong Kong)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

HKG-XMN-HKG. Both legs fairly new 737, seat room and cleanliness ok. Substantial hot meal served for a 50 minute flight. First leg on time, smooth flight, crew spoke only poor English but were friendly enough. Good attention to safety where mobile phones and seat belts are concerned. Return flight, delayed 6 hours due to weather. Boarding 3 hours late, followed by another 2 hours wait on plane (food and drinks served) then another hour almost in HKG while waiting for a gate.


Xiamen Airlines customer review :  14 March 2012 by Josef Sonntag   (Israel)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Xiamen-Xian with stop over. On time, good and fast check-in, 737-800, new aircraft, only tiny refreshment for a 4 hours flight. Very efficient service at stop over (Wuhan), good leg room, clean aircraft.


Xiamen Airlines customer review :  18 November 2011 by Colin Smith   (UK)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Hangzhou to Xi'an. My First internal flight in China, crews smartly dressed with professional service. Tasty dinner with large portions for Economy Class. Cabin crew walked through with sign showing no mobile phones to be used inflight was rather unique. Look forward to flying with them again.


Xiamen Airlines customer review :  9 November 2011 by R Sun   (USA)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Took MF for multiple flights within, and also to/from China: TPE-XMN-KWL-XMN-WUS-XMN-TPE. I think only 2 of them were on-time, the rest seemed delayed due to XMN's single-runway capacity limitations. I'd complain more about the food, but it seemed comparable to what I got in UA economy on my transpacific flights, and MF's trail mix/preserved kumquat dual-pack bettered UA's pretzel stick crumbs. Service was average, airport check-in was above average as their hub is fairly well designed although crowded.


Xiamen Airlines customer review :  30 June 2011 by R Rolf   (USA)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Xiamen-Hong Kong (connecting to an international flight to US). Check-in process fine, but had to convince ticket agent to book my bags all the way to Austin TX and not just LA. He finally did. In Hong Kong, I only had 1 hour to connect to my other flight. Had no idea this was a 'tight' connection until I de-planed and was met at gate by a Xiamen agent, who informed me that I was a 'distressed' passenger. She ran me through the airport to get to the check in counter in time. Then she took me through staff security line (so i could avoid the long line) and got me to my gate with a few mins to spare. Flight was comfortable.


Xiamen Airlines customer review :  23 October 2010 by N Fortuna   (Australia)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Qingdao-Xiamen and Xiamen-Chongqing in Economy. My original flight on Shangdong Airlines was cancelled and I was rebooked on Xiamen Airlines. TAO-XMN was delayed by two hours due to air traffic congestion, meaning we arrived 0140. Food was acceptable for two hour flight. Service friendly. Tried coconut juice for the first time. Aircraft generic B737, clean, IFE consisted of a Chinese flick on flip down screens. Luggage arrived quickly. Second leg similar, no delays, reasonable food, good service. As with other Chinese airlines, their English announcements can be a bit 'Chinglish' making them hard to understand.


Xiamen Airlines customer review :  4 September 2010 by M Steegen   (Belgium)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Xiamen-Hangzhou: early morning departure, clean plane, on time departure, good service and friendly attendants offering a tasteless snack.


Xiamen Airlines customer review :  30 March 2010 by P Smith   (Canada)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

Hong Kong-Xiamen. Boeing 737 in Business Class. Good service and an on-time flight. FAs were attentive but struggled with basic English. Seats comfortable and quite large. Food was OK.

Xiamen Airlines review :  18 May 2009 : by G Chew

Trip Rating : 7/10

Score 7 out of 10

Changsha to Xiamen in Economy. Flight was 30 mins late leaving with no apology or reasoning. Legroom in row 2 of their all eco B757 was amazing - must have been nearly 40 inches. I think the first 5/6 rows all had loads of space. Staff were ok, no beer onboard. Small snack and 2 runs of the drinks trolley on this 1 hour flight. Xiamen Airport was nice.


Xiamen Airlines - by Franco Tamani

8 January 2008  Customer Trip Rating : 2 Star Rating

I fly at least once a week Xiamen Airline - it started with good service few years ego and then go down. Now the service is poor, and staff are not friendly like before and sometime arrogant. The food is also poor.

Xiamen Airlines - by Ewan Barr

14 May 2007  Customer Trip Rating : 4 Star Rating

Guangzhou - Xiamen - Guangzhou. Overall a decent experience. Flights on time, staff attitude very good and a well kept 757-200. Lots of drinks on the outward journey, albeit with a very basic seaweed snack (!) and the same good service on the return leg (this time with pizza and buns for the meal).

Xiamen Airlines - by W Nian

15 April 2007   Customer Trip Rating : n/a

Kuala Lumpur to Fuzhou (monopoly operator for the route) was rather chaotic. The flight attendants were fairly rude which may be attributed to the number of passengers who did not follow rules during take-off and landing. However, this is no excuse for the appalling level of service (or lack of). FAs impatient and unhelpful by international standards. Generally, this is expected from a Chinese domestic operator except the price was even higher than flights going the same distance to other Chinese cities.

Xiamen Airlines - by Robert Rajan

6 September 2006

Ground crew at Xiamen Airport pleasant and efficient, but FAs inflight were not good. They seem to do the minimum required and act as if they don't really care about the passengers. I was horrified to see people carrying really enormous sacks into the cabin on their backs. Unbelievable. What ever happened to the concept of hand-carry luggage?

Xiamen Airlines - by Alison Jewitt

6 September 2006

Shanghai to Xiamen. The staff were friendly and the flight was fine, in general. However, if you are over 5' tall DO NOT take a window seat. There is no leg room whatsoever. I'm 5'8" and wished I'd learned how to say 'aisle-seat' before check-in as it was an incredibly uncomfortable journey, made even worse when the person in front tipped there seat back. If I'd had an aisle seat, I think it would have been fine though so be warned!

Xiamen Airlines - by James Thian

2 October 2005

Leaving Shenzhen to Fuzhou on 19 Sep (MF 8318) and return on 21 Sep (MF8317) both filghts delayed for at least more than 2 hours. Missed the conference meetings and dinners appointment on both occasions. It is surely a frustrated experience. Why can't they have more competition by opening out more airlines servicing between these two cities? Do we customers need to go through their incompetence operations, and their internal problems? By the way, the tickets are not cheap, Rmb1,060 one way.

 

Xiamen Airlines - by Jan Willem Pronk

13 September 2005

Return Shanghai-Xiamen in economy. Both fairly full flights in Boeing 757. Seat pitch OK for a 1.30 hour or so flight. So is the inflight service. Friendly FA's and a simple lunch box accompanied by non- alcoholic drinks. Uneventful but OK. On the way back we pulled back but stood still for a long time after that. No explanation but when FA's found out that it could take a while, they started giving service to passengers. Quite professional.

 

Xiamen Airlines - by Vicky Best

25 May 2005

I would like to say " Thank You" to Ms Hou Gui Xia who was on duty on 17.05.05 in GuangZhou XiaMen airline counter. My aged parents were travelling on their own from Melbourne to Guang Zhou to catch the same day flight to Xiamen. As the time was very tight between the two flights, I worried that they would be late for the flight to Xiamen. Ms Hou was very patient and helpful every time I called to check if my parents had come to pick up the tickets. She also put my parents on phone so that we could exchange a few words. It is very kind and thoughtful of her to do so. It gave us a lot of comfort . Her attitude towards passengers create a good image for Xiamen airline. At the same time I would like to suggest that you add aged passengers service. As far as I know a lot of aged parents are travelling on their own. It is harder when transit is involved. Wouldn't that be wonderful if you have a service to pick up the aged parents for their worrying children and help them through all the airport procedure till they board on the next flight. I believe people are more than willing to pay for the service.

Xiamen Airlines - by Joe Qian

9 May 2005

I flew from Shanghai to Wuyi Shan in Fujian province. Service was basic but comfortable nonetheless. Flight attendants made a number of announcements during the hour flight. Chinese newspapers were given out. Drinks were served as well as two bags of pretzels and plums.

Xiamen Airlines - by John Chia

31 October 2004

Excellent full service airline for the price in between no frills and major airlines like SQ. The food and service is similar to SilkAir on comparable flight from Xiamen/Sing.

Xiamen Airlines - by Gilbert Tan

9 August 2004

Singapore to Fuzhou, from Fuzhou to ShenZhen and back, lastly to Singapore. I must say that the treatment on international flight was better than domestic. Quality of food was average and need to be improved to cater to international standards, however, based on its low cost no frills fare, I will chose Xiamen the next time I go to China. Pre-booking your departure 4-5 days earlier is recommended.

Xiamen Airlines - by Ian McLean

26 May 2004

I flew Xiamen from Macau to Hangzhou, I have never flown on such a dreadful airline. The food was unidentifiable, the service of drinks was: coke, water or beer and the cabin crew's professionalism basically amounted to "sit still and shut up" . However, topping it all were the hordes and hordes of passengers that all ran to the exits in preparation to disembark as soon as we began to touch down... they all went flying (excuse the pun).

Xiamen Airlines - by Steven Fielke

24 May 2004

Chinese airlines companies need a huge revamp, including Xiamen Airlines. I have flown with Xiamen Airlines on several occasions and only have done so under duress. Their service and food are very ordinary and they do little to make their customers satisfied. Just today, my wife is due to return to Guangzhou from Fuzhou. Her flight has once again been delayed - the excuse, this time, is that they cant find a pilot!

Xiamen Airlines - by Greg Doddrell

28 March 2004

I travelled from Shanghai to Xiamen and back on Xiamen Airlines and was pleasantly surprised by the friendly service both there and back and the high quality food on the return evening flight. Compared to other domestic airlines in China, Xiamen Airlines was a good experience.



 


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