"attendants are friendly and polite"
Yu-Hsiu Chang (Taiwan)
✅ Trip Verified | The cabin is clean. Flight attendants are friendly and polite. Seats can be reclined easily. The food is delicious and fresh. Flights departed on time.
Aircraft | Boeing 737-800 / 787-9 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Taipei to Amsterdam via Xiamen |
Date Flown | March 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"such unreliable schedule"
Tien Seng Thng (Singapore)
✅ Trip Verified | I booked a round-trip Xiamen Airlines for my coming March 2024 Osaka trip. Due to the long transit time, I book hotels for the round-trip. After the booking, Xiamen Airlines made several changes to the flight schedule. All those changes are minor. But each time I receive a change, it is very stressful to ensure that my trip will not be badly affected. On 20 Feb 2024, Xiamen Airlines made a very drastic change in the flight schedule by 1 day later. This drastic change of course adversely affected my trip. Given such unreliable schedule, I do not think I want to book Xiamen Airline anymore. Now I have to work with the travel booking company to cancel my flight and hotel bookings. Request for a full refund. And search & book another flight.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Singapore to Osaka via Hangzhou |
Date Flown | February 2024 |
Value For Money | 12345 |
Recommended | no |
"disappointed with this airline"
Long Lin (United States)
Not Verified | Very disappointed with Xiamen Airlines. I went back to china in October 2023 and checked in two luggage bags, everything went well. When I came back to the USA from china things happened. First they cancelled the flight, then they transferred me to other airlines but only allowed me to checked in only one luggage bag! And the manager on duty in the airport on that day couldn’t solve the problem, she seemed like just wasted my time because I didn’t have time to argue as I needed to board first in order to catch the next flight to the United States. She asked me to pay for the second luggage by myself which was the only way that I could do. I tried to explain that I came from America with two bags, she said maybe other staff made mistake and later they would do investigation then someone would contact with me. However more than two weeks have passed, nobody contacted me. Very disappointed with this airline and I feel very angry about what they did.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Fuzhou to Hong Kong |
Date Flown | January 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"Dont fly with them"
Michiel Oosterlijnck (Belgium)
Not Verified | Worst airline ever. They lost my bag. Already waiting 3 days to pick it up. Instead of delevering it to my hotel they leave me waiting and barely replying to my emails. Dont fly with them
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Amsterdam to Manila via Xiamen |
Date Flown | January 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"I was happy with Xiamen Airlines"
Joe Walshe (Ireland)
✅ Trip Verified | Was very happy with most aspects of the flight except for the huge waste of time having to go through the arrivals procedure with luggage and check in again the next morning when bags could have stayed in the airport. On my return flight, I went through arrivals again and then did not know where to go to get the free hotel. I ended up at the transfer desk where hustlers were telling me no more room at hotels but they could take me to a hotel for 30$. The Airport staff using their phone apps to translate advised me where to go. I was happy with Xiamen Airlines except for the fact that I paid extra for premium economy but after boarding found that it did not exist. The cabin staff suggested I contact a Chinese number which didn't make any sense as I couldn't use my phone in Xiamen. I just emailed them for a refund. The Xiamen hotel was super and the buffet breakfast was superb. Glad to have walked around Xiamen for a few hours before flying further.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Ansterdam to Manila via Xiamen |
Date Flown | December 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"They have no care"
Hamid Saffari (Netherlands)
✅ Trip Verified | I bought a business class from Amsterdam to Kuala Lumpur via Xiamen and I only had 3h transit in China and according to China government less than 24h traveler do not need to get transit visa. The Xiamen Airlines crew has not a good knowledge and they deny me boarding and i have suffered losses. Now they are even care to check what mistake they have done to refund my ticket money even. They have no care and no customer service.
Type Of Traveller | Business |
Seat Type | Business Class |
Route | Amsterdam to Kuala Lumpur via Xiamen |
Date Flown | January 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
“I will not fly with them again”
Robert Stoutjesdijk (Netherlands)
✅ Trip Verified | I flew from Denpasar to Amsterdam in December 2023 with a transit in Xiamen. The flights themselves were fine but the transit in Xiamen is a hassle and not worth the lower price the airlines offers compared to their competitors. On the route I flew, the main competitors are KLM, Qatar airways, Emirates and Singapore Airlines. To transit in Xiamen to your onward flight, you need to clear immigration twice which means filling in a form, queueing up, cleariing immigration as if Xiamen is your final destination and you are entering China (which I was not). Some other travellers have reported being questioned by immigration (WHY?) and even being held for an hour or so. In my opinion, this is unncessary and inappropriate. Then also you have to go to the check in area again, wait in line and check in separately for your connecting flight whereas it is common that you are checked in and receive boarding passes for all your flights at the point of origin. I have sent an e-mail to Xiamen about this and am awaiting their reply. For now I will not fly with them again until the transit procedure has been changed to not require going through immigration and checking in separately for a connecting flight. None of the competing airlines mentioned require these things, allowing for a more pleasant experience and more time to relax and use airport facilities.
Aircraft | Boeing 737 & Boeing 787 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Denpasar to Amsterdam via Xiamen |
Date Flown | December 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
“not worth the price we paid”
KH Sim (Malaysia)
Not Verified | Cabin crew is good and courteous. Food in Business Class from KL to Xiamen was really not reflective of price you paid, can say worse than any food you get in a local Malaysian coffeeshop. The return flight to KLIA has better food but still not up to the mark for Business Class. No wine was served. Bread is cold. The seat has no TV monitor and no power or USB plug in points. It is also hard to adjust the seat. It reminded me of the 737 plane we took in the 90s. I would rate it as a low cost carrier and not worth the price we paid. Some LCC is better than this. Maybe their Economy section is better than other airlines but I wont know.
Aircraft | Boeing 737 |
Type Of Traveller | Couple Leisure |
Seat Type | Business Class |
Route | Kuala Lumpur to Xiamen |
Date Flown | November 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"really nice experience"
Lisette Bouw (Netherlands)
Not Verified | Had a really nice experience with Xiamen airlines. The crew was really nice and helpful. Food was good. Enough legspace. Xiamen airport is small and it was hard to get wifi but ask the staff and you will be oke.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Amsterdam to Melbourne via Xiamen |
Date Flown | October 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"worst airline I have taken so far"
Fangfang Huang (Singapore)
✅ Trip Verified | It is the worst airline I have taken so far. Poor passenger service during check in. You can’t see any facial expressions from the staff face, look like so crucial and unhappy. The staff attitude is also a disaster. Can’t answer the questions properly and put so much weight constraint in the luggage weight, even there is not much exceeding of the weight. Do not recommend to take this airline if there is alternative airline.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Singapore to Fuzhou |
Date Flown | September 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |