WIZZ AIR review : 22 November 2008 : by Paul Pancino

Customer Rating : 1/5

I had booked Wizz Air to attend a close friends wedding in Poland with my partner. After booking the flight I received an email from Wizz Air stating the outward bound flight had been rescheduled from early afternoon to early evening. The outward flight was then delayed a further hour from the already 5 hour delay to the original schedule. However things were to get worse. Arriving back at Katowice on Sunday morning for the flight home were shocked to discover that the flight was cancelled (along with many other Wizz Air flights that day) with no notice whatsoever. The ground staff at Katowice were very unhelpful and didn’t even provide us with a cup of coffee or a phone call. I then spent 3 hours in the queue at the travel agent at the airport while I fully depleted the credits on my pre paid mobile trying to get through to someone on Wizz Air’s premium call line. Lovely hold music but no help whatsoever. When we finally worked our way through the queue to the travel agent we were advised that the best Wizz Air could offer was to go on standby for a flight the following Wednesday. We ended up having to spend £950 with a real airline to fly us back to London (Lufthansa). Over the last 4 months I have been struggling in vain for compensation but to date I have received absolutely nothing. I will never fly with this rubbish airline again and strongly recommend that you don’t either.

WIZZ AIR review : 21 November 2008 : by Aaron Smith

Customer Rating : 1/5

Beware of the high cancellation fees (over £40/person/each way) which is designed to make cancellation more expensive than the initial fare paid. This fee does not seem to be advertised anywhere on the website! Curious that! Also customer service was deplorable, with less than helpful staff! Makes me sort of glad I had to cancel as all the indications are that the service would have been deplorable as well (judging by all the other reviews on this site!)

WIZZ AIR review : 12 November 2008 : by D Uttley

Customer Rating : 1/5

This airline is the worst I've ever flown. After checking my emails found out my flight from Warsaw to Doncaster had been cancelled that day, offered an alternative to Glasgow - which I had to take after reassurances they would pay for any costs incurred. The total costs came to well over £250 for train and taxi fares. When I emailed their customer services, they told me to fax the receipts and they would reimburse me. Have they? not one penny.

WIZZ AIR review : 30 October 2008 : by Jarek Zysnarski

Customer Rating : 1/5

Gdansk-Doncaster-Gdansk. Very poor experience. I would assign them no star, if possible. Delay on one leg (one hour) and cancellation on the other. After three hours in a queue, we were proposed another return flight in 48 hours. I had to travel to Luton at my own expense. My claim has been left without any response for 4 months. Call centre is unable to help (and I have to pay for the connections with helpless 'consultants'). 'Low cost airline' appeared to be 'high cost' both in terms of money and time/efforts. Never again.

WIZZ AIR review : 30 October 2008 : by J Knipe

Customer Rating : 5/5

Luton to Cluj. The flight was booked a few weeks in advance and was cheap - £154 return for two people including all extras and extra legroom both ways. The outward flight was delayed by about half an hour and the return was bang on time. The staff were helpful, friendly and polite. The plane was clean and comfortable. Little stickers were put on boarding cards to show that extra legroom had been bought and there were no arguments about this. All the adverse comments on these pages caused me some concern before I flew but perhaps those who have no problems don't comment. I did notice that a Wizz Air flight later in the day of the return flight had been cancelled. No doubt those who were let down by this will be commenting in due course.

WIZZ AIR review : 16 October 2008 : by A Mitchell

Customer Rating : 1/5

After 6 months and numerous emails and phone calls, still waiting for a refund for a flight they cancelled.

WIZZ AIR review : 6 October 2008 : by Robert Szocik

Customer Rating : 1/5

WAW-DSA, one way. Booked well in advance so the £30 fare was good value. Pre-flight safety announcements alternated line-by-line between English and Polish, and read out far too quickly (I am fluent in both languages and both were difficult to follow). Uncomfortable leg room (I am only 182cm in shoes and could barely get in my seat). 10 PLN for a barely-drinkable coffee! Glad I didn't reserve a seat because the flight attendants argue with each "reserved" passenger over seats. Not a pleasant experience.

WIZZ AIR review : 2 October 2008 : by P Hanmore

Customer Rating : 5/5

Luton - Gdansk return. I found that Wizz Air compared favourably with the other budget airlines I have used. Only 15 minutes delay on departure while waiting to take off from Luton and a bit of a delay at the baggage reclaim in Gdansk. My first experience with Wizz was a lot better than some of the better known airlines have given me.

WIZZ AIR review : 23 August 2008 : by Nick Brown

Customer Rating : 1/5

LTN-KTW Outbound delayed by 3 hours as plane had been away for servicing. Cabin crew banned photography on board and demanded to have my camera so they could delete photos. On arrival, the promised bus made us wait well over an hour and dropped us at 3.30am in a deserted car park. Had to bribe Wizzair driver to take us to hotel and then he demanded more money in a very aggressive way. On the return flight, plane full of loud drunks - some unable to stand unaided. Amazingly, the captain let them all on - even the ones the cabin crew had denied boarding. Was very scared.

WIZZ AIR review : 3 August 2008 : by H Abley

Customer Rating : 3/5

Our flights to and from Bourgas-Luton, were both delayed by an hour, without any information about why, so we were just left on a plane with no information. However, there was no baggage loss, which I was most happy about. The seats were quite close together, but its not a first class airline, so that was to be expected.

WIZZ AIR review : 2 August 2008 : by Mark Sloan

Customer Rating : 1/5

I was due to fly back from Poland, Katowice airport on 24th July 2008 - as normal I always check on the internet for delays etc. On checking flights out of Katowice to Belfast I could not find my flight and decided to give Wizzair a call and unfortunately was on hold by telephonic robot for over an hour at a cost of £1.00 per minute. At this stage I was very angry and decided to call Belfast International airport who kindly told me that Wizzair had pulled all of their flights out of Belfast as of the 17th of July. I was devastated, I, my heavily pregnant wife and my 2 year old daughter were left stranded in Poland and had no way of contacting Wizzair. I looked on the internet for alternative flights and they were a fortune - the best I could do was to fly from Prague the following Sunday, 4 days later and a 5 hour journey by car. I have since sent multiple emails to Wizzair and have had no response. I would not recommend this airline to anyone and as far as I am concerned they are unprofessional and you cannot get in touch when anything goes wrong.

WIZZ AIR review : 26 July 2008 : by Richard Evans

Customer Rating : 5/5

LPL-GDN. Punctual and was clean. Impressed by professionalism of staff and nice comfortable seats. Have used Wizzair regularly from LPL to GDN and KTW and cannot complain.

WIZZ AIR review : 16 July 2008 : by M Ellis

Customer Rating : 4/5

Luton-Zagreb-Luton. A word of advice regarding reserved extra legroom seating. This option was available for £4 each way. I would happily pay a great deal more for this option that means that you do not have to take part in the competitive seat scrum and you are rewarded with extra leg room. Well it is almost too good to be true. It would appear that there was no actual working system in place to notify the cabin staff that fiercely guard the 12 reserved seats over the wing exits that you have in fact reserved one of the seats. I expected that my boarding pass would automatically indicate this but imagine my surprise when the fearsome flight attendant accused me of being a potential liar and refused me access to the reserved seating. Fortunately I happened to have my printed invoice in my hand luggage and I was able to 'prove' payment of the charge. On the return journey I did everything possible to avoid the humiliation again by insisting that the check in staff write something on the boarding card to indicate my reserved seat, at first they refused stating that they do not reserve seats but they eventually appeared to understand and they scribbled "EXTRLR" on my boarding card. Unfortunately this portion of the boarding card was separated and retained by the gate staff therefore rendering my small boarding card / coupon to be left with no evidence of my reservation. I attempted to explain this predicament to the gate staff who replied by stating that they do not reserve seats. After some persuasion that member of staff pulled out a pen and scribbled "EXTRLR" on my remaining boarding card. This provided me with instant access to the reserved seating when on board.

WIZZ AIR review : 7 July 2008 : by Heather Jay

Customer Rating : 1/5

It didn't surprise me when I went to re-check our booking, (made and paid for in April of this year and confirmed by Wizz Air in an email), to find that they'd changed it - to a whole day earlier and without notifying us! As we'll still be on tour then, we won't be able to make our flight and to add insult to injury, we're not able to get through on any of the numbers they list as contact. In fact, if you ring Hungary you get a recorded message saying that their call centre numbers have changed and the changes are listed on the web site - wrong! The numbers given on the recorded message and the web site are different - yet neither work. I checked with international directory assistance and they said the number that was listed for UK callers could be in Turkey, but that it wasn't a UK number. I was able to get through to Wizz Air in April this year, ringing from here, (Australia), so can't understand why there's a problem now. I've sent them an email, but don't hold out any hope of a reply. Oh well, at least we know now - reading some of the other comments I realise that many other travellers have had it much worse. Now we have to check out train travel as it looks like no airline is flying from Budapest to Venice on Sunday 14th September - not even indirectly.

WIZZ AIR review : 3 July 2008 : by K Mariok

Customer Rating : 1/5

Luton to Sofia return - have always been quite pleased with them up till now. Although Wizzair use a very young fleet, planes are overworked and undercleaned. There were pieces of food scattered all across the plane, toilet seat was broken and had been stuck together again with tape! Think you get what you pay for, cheap no frills and practically useless customer service.

WIZZ AIR review : 18 June 2008 : by C Gavenea

Customer Rating : 4/5

BBU (Bucharest Baneasa) to BCN (Barcelona) return. There was no delay flying from Bucharest - Baneasa airport is like a bus station, if it's crowded then you're screwed, that being the only downside. Plane was clean and new, the Romanian stewardess friendly enough.

WIZZ AIR review : 13 June 2008 : by R Stuart

Customer Rating : 1/5

6 hours delay, flight re-routed to another country, damaged luggage and terrible treatment. No customer service - all my faxes and emails have never received an answer.

Wizz Air review by F Aeschlimann

30 April 2008  Customer Trip Rating :

I have flown twice with WizzAir and been pleasantly surprised. You have to pay everything onboard, seating is pot luck, but planes were new, clean and space was fair for a low cost airline. Staff was efficient and quite pleasant.

Wizz Air review by G Funnell

23 April 2008  Customer Trip Rating :

Luton to Budapest - just before check in for homeward journey from Budapest and after already rescheduled delay by 2.5 hours, flight cancelled, no explanation, no assistance of any kind, (Wizzair main offices are next door to airport), and left to own devices to get home as next day flight offered was already full. After paying out for another carrier to get us back to East Midlands airport, only option, then had to travel most of the night on coaches to get back to Luton to collect car. After several emails and fax and 2 calls to premium rate call centre we still have had no response of any kind. This flight was way back on Feb 18th. Our extra return costs worked out more than the whole weekend break. They seem to have no customer service level or skills at all, and it seems do not appear at all bothered. If things run to plan they are just there, but if things go wrong, beware.

Wizz Air review by Tim Jones

23 April 2008  Customer Trip Rating :

Luton-Zagreb-Luton. Free seating scrum like no other, but anyone can pay £5 to sit in one of the 12 over-wing emergency exits. You are also invited to pay another £5 for priority boarding which you may or may not be given. Usually on time, but no contingency plans for flight delays or passenger care when things go wrong. There are no Wizz staff or agents in Zagreb and the Wizz air crew only seem to have lip service for the airport. You can call a premium rate customer service line in Hungary for flight information (if you get through). Zagreb airport staff have heard it all before and treat Wizz passengers like unwelcome guests. Apparently Wizz are supposed to have taken delivery of new A320 Airbus jets, but most of the seats seem to be from another aircraft. Friday 11th April 2008, they delayed the plane for 20 hours in Zagreb telling passengers that the aircraft had been struck by lightning. 17:00 became 20:00 which became 22:00 however the crew had left hours before. The airport told us to be in the airport at 06:00 the next morning for a 08:00 departure, but the crew did not turn up again until 10:00 when they haggled with ground staff over catering costs and landing fees until mid afternoon. My suggestion to anyone thinking of flying Wizz is that this airline is best suited to the very young and/or the very poor.

Wizz Air review by A Warrington

23 April 2008  Customer Trip Rating :

Arrived at Wroclaw airport Friday 18th - flight to Luton cancelled. No Wizzair staff at airport. No explanation, no information. By the time we got seen, last flight to any London airport that day had left. Offered (if room) seats on Wizzair Monday, or pay 1800 (£450) for 2 tickets Ryanair to East Midlands that day. Took tickets and were assured would get refund from Wizzair. No offer of food, hotel, phone calls - as stated in their documentation. No warning of cancellation - again as stated. Got claim form from airport staff - but looking at details, only applied if we get a Wizzair flight - even though their Conditions of Carriage say that an alternative Low-cost carrier is acceptable.

Wizz Air review by B Zemljic

23 April 2008  Customer Trip Rating :

Zagreb - London Luton. Passengers boarded with 20 minute delay. Passenger taken off the plane. One hour delay announced. After five hours two completely different information - call center operator no 1 - passengers will start boarding any minute, call center operator no 2 - flight is not cancelled, it is technically just delayed. Come back tomorrow morning at 5 am. Flight scheduled for 8.00 am. Wizzair did not organise hotel accommodation, transportation for passengers. Couple of small kids present - around 3 years old. No Wizzair representative at the airport. Airport Zagreb did not take over the initiative to help passengers. Wizzair does not have a phone number on their web page where passengers from Croatia can call. They had to contact their friends from UK - a friend has spent 150 GBP to find out latest information which was anyway a complete lie made by call center people, who can hardly speak English. A typical customer ignorance. The airplane took of at 4pm next day - with 24 hours delay. Wizzair manipulated the passengers, airport staff and simply has put on the same plane passengers from 2 different days.

Wizz Air review by D Pattison

8 April 2008  Customer Trip Rating :

Luton-Budapest return. I would give them zero stars if this were possible. Delays on both legs, no explanations, no apologies and in general the staff just don't give a damn. Tried to buy food on the plane, they had no change, no credit card machine and therefore I had no food. The worst thing about them is probably the complete lack of commitment and dedication.

Wizz Air review by Andrei Anghel

2 April 2008  Customer Trip Rating :

Bucuresti Baneasa - Brussels Charleroi. Departure delayed 1hr because of late landing. A320 pretty new, flight ok, 3 euro per sandwich or beer. Return flight alike, 1hr delayed. Because of the late landing the craft was not very clean. A black ball for Baneasa airport was that they did not inform the passengers at all about the delay. Recommended for low cost.