WIZZ AIR  Passenger Reviews and Customer Trip Reports

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WIZZ AIR customer review :  19 March 2010 by Y Ishchenko (Germany)

Memmingen (Munich) to Kiev (Ukraine) was ok. Flight back from Kiev to Memmingen was a disaster. Flight was delayed on 2 hours (instead of 19:30 moved to 21:30). Destination was changed from Memmingen to Nürnberg. In Nürnberg passengers had to wait more than 1 hour for busses (Nürnberg to Memmingen). Trip with bus took another 2 hours 30 min. We were in Memmingen around 4:15 am. Finally I managed to be at home at 6 am instead of midnight.

WIZZ AIR customer review :  6 March 2010 by Alex Costis (UK)

As other low cost airlines closed routes London-Gdansk Wizz Air is really only option - a really bad option. Planes are very often late and customer service is useless. Ticket prices can be really tricky to work out due to many hidden charges- you may find out that BA or LOT is much cheaper option on many occasions. All charges are per passenger and per flight so can be very expensive for a family or group. There is even fee for bank transfer.

WIZZ AIR customer review :  9 February 2010 by Ron Gouldbourne (UK)

Never again. We arrived at Katowice for our return flight to Liverpool to find the flight had been cancelled and it would be two days until the next one. No reason was given. The staff at the airport were unhelpful and we weren't even allowed a cup of coffee. Eventually, after a nine hour wait we got on board a plane to Doncaster which is 120 miles from Liverpool airport where our car was parked. We had to make our own travel arrangements from there at 9 o'clock at night. This was expensive - never again!

WIZZ AIR customer review :  19 January 2010 by Paul Davies (UK)

Luton to Prague in December. Booked speedy boarding but won't bother in future - on the way it was ok but people still trying to queue jump - on the way back the speedy boarding only ment we got to board the bus that took us to the plane. Plane clean, seats comfortable and cabin crew better than expected. Food and drink was a rip off! £4 for a small can of beer!

WIZZ AIR customer review :  14 January 2010 by David Kral (Czech Republic)

At Prague airport I was refused from boarding the plane to Paris because I lost my printed e- ticket during security procedure. This is the only company that does that. Most companies want you to have only ID to check-in since they have all the data in the system. Did not even help that I showed them my e-ticket on my laptop. The ticket cost me 60EUR. Had to book another last minute ticket with Czech airlines for 100EUR. On the way back from Paris I had to fly Wizzair again because I already had booked my ticket before I got stuck in Prague. Wizzair operates buses Paris - Beauvais but it costs another 14EUR one-way and one must take it more than 3hours prior the flight departure. If not, other bus won't make it because Beauvais airport is almost 100km from Paris center. Taxi would cost at least 150EUR. Beauvais airport provides zero services like lack of toilets, shops, restaurant, free WiFi etc. I found WizzAir cheap but low quality. Customer service didn't reply my email inquiries. They have overpriced services like ticket cancellation or phone support. There's no way how to avoid card fees unless paid straight via banking transfer or with some special card that most people do not have. Moreover, the card fee is being charged for every flying person not the flight/card transaction. I felt cheated when using their service. Will not fly anymore.

WIZZ AIR customer review :  7 January 2010 by F Black (UK)

Flight out fine. Our flight home from Katowice was cancelled and the next flight was two days later from Warsaw - this was an hours coach ride into Katowice then a 3 hour train journey. On top of this we suffered loss of earnings as we had no more holidays to take. Wizz air provided a hotel for one night but we had to pay transport and hotel in Warsaw and food etc. We have sent off our form to wizz air for money back but heard nothing back and it is now over 2 months! It is impossible to contact any customer service - the Hungarian number provided will not help and Wizz Air do not reply to emails. I would not recommend this airline as they might be cheap but you may have to pay in other ways.

WIZZ AIR customer review :  7 January 2010 by A Grabianski (UK)

Luton-Poznan. Luton ground staff well organized. The cabin staff which are normal Polish are also well organised. Poznan airport staff lacking in control. The return flight is 06:00 and if you have priority booking, its like cattle class. The priority is only on the bus so Women and Children are first on the bus (after push through the crowd ) but then everybody else climbs on board the Bus. So you see the same Woman and child boarding the Aircraft and the aircraft is half full because she has been over run by everybody else? The Poznan ground staffs were young and inexperienced. The cabin staff also this time stood back and let the passengers battle it out?

WIZZ AIR customer review :  29 December 2009 by A Vento (Netherlands)

I just gave them a last chance for Christmas - but again they confirmed me how poor they can be. I booked my ticket and I paid for my luggage. I would mention that the tickets were bought in October 2009. When I arrived at the check in Dortmund airport they told me that my hand luggage has to be checked in as normal luggage and I have to pay extra 20 euro because from november 2009 they don't accept any hand luggage trollies. I received no prior notification of the change! We were lots of people in that situation. Next to this situation I would also add the fact that the cabin crew hired from Cluj proved to be extremely unprofessional by laughing while presenting the safety instruction, low level of english and unfriendly attitude.

WIZZ AIR customer review :  11 November 2009 by Laszlo Wagner (Hungary)

Barcelona to Budapest - a very good experience, much better than a previous Wizz flight from Budapest. Check-in was fast and hassle-free, everything on time, cabin crew polite, and even the flight was smooth, giving stunning views of the Alps.

WIZZ AIR customer review :  24 October 2009 by D Smith (UK)

Luton to Warsaw return. New nice plane but what a shower for a crew, no greetings at boarding, surly and miserable with no attempt at communication with pax through the flight, just hid away. Not lo-cost anymore. On our return trip, plane more cramped/reduced leg room, but this time a happy crew, what a difference.

WIZZ AIR customer review :  22 October 2009 by D James (UK)

Warsaw - Liverpool 4th October. Booked for a party of 10 people. Only found out that the flight had in fact been changed to a different day when i went online to book an extra passenger in July. Never received any official contact despite them having email and phone numbers. Phoned their expensive, and queue laden phone line, eventually got through to have the changed flight confirmed. Asked for a refund, firstly they tried to refund me "credit" to use again. Then they eventually agreed to refund me. Few weeks later, no refund, phoned the hotline again to be told they couldn't refund me without my bank details (with international codes - didn't mention this in original call). Phoned my bank, then phoned them again. Assured a refund in a week. Nearly a month later (and getting close to the flight day) still no refund - phoned their hotline again to be told they needed more info. Money eventually recieved in full, but they made good money from me with their premium rate number. Wont try to fly again.

WIZZ AIR customer review :  19 September 2009 by John Hayler (UK)

LPL-KTW Return. Average low cost experience. This airline's standards lies below Easyjet and above Ryanair. Stampede at the gate to board both ends, as there is no allocated seating. There is priority boarding which half the plane will pay for. Seats vary from aircraft to aircraft. On the way out, they were quite comfortable and reclined, on the return, they didn't and were uncomfortable for a 2.5 hour flight. Flight crew are pleasant, but watch the onboard drinks/snack prices. €4.00 for an anaemic sandwich. For the way back you would be much better advised to purchase something in the departure lounge to take on board as the prices in Poland are much cheaper. For £25.00 return inc tax I could not complain, although I am aware passengers are currently paying far more than this for flights on this route.

WIZZ AIR customer review :  8 September 2009 by K Brown (Romania)

Luggage allowance is 15kg each - this is smallest amount by far and where they make the extra money. Priority boarding is a waste of money - everybody gets on the same bus. Total up the extras and you might as well us a normal airline and get better service. Used to use them quite a lot, however very disappointed at how bad things have gone over a period of time.

WIZZ AIR customer review :  5 September 2009 by B van der Woude (Netherlands)

Eindhoven to Prague. It's a new world opening up for you, when you compare it with Ryanair. WizzAir have leather seats, friendly crew and not an enormous load of advertisements on board. I wonder why people pay for priority boarding and then take a regular seat at the window. We boarded the plane last and took an emergency row seat - double the amount leg space!

WIZZ AIR customer review :  31 August 2009 by J Eckstein (USA)

Prague-Beauvais in August and everything went smoothly. One warning in PRG, "priority boarding" means first on the bus to the plane, not necessarily first on the plane, so perhaps it's not worth paying for. Beauvais is a very small airport, but consequently very easy to navigate. Ours was the only aircraft there at the time of arrival, so it didn't feel crowded and we got our luggage and were on our way in good time. The bus to Paris took about 65 minutes, which was 10 minutes less than advertised. Maybe we were lucky, but the flight was a great value for the money.

WIZZ AIR customer review :  31 August 2009 by T Besler (Czech Republic)

PRG BVA and back. Pleasant experience, good value for money. New, clean A320 on both legs, reasonable prices for refreshment, young crew.

WIZZ AIR customer review :  17 August 2009 by Iain Williamson (Saudi Arabia)

Turku to Gdansk a very useful route for me. Again a good flight with a young professional crew. The A321 is a good aircraft and Wizzir always maintains clean planes. Have used them regularly and am sometimes disapointed with canceleld flights moved to different days but have come to understand that this is all part of a risk strategy in keeping costs down. Cabin crew fine if not always present, but then this is a low cost airline so no food expected.

WIZZ AIR customer review :  12 August 2009 by S Hollands (UK)

BBU-LTN. No longer Lo-Cost price but poorer than Lo-Cost service. Bucharest Baneasa Airport is little more than a bus station. At our departure time, there were 5 flights departing within a half hour period, yet the 3-gate area that serves all departures only had around 100 seats. At Luton, the Wizz transfer that was booked simultaneously with the tickets was scheduled to leave 40 minutes after arrival, and yet hadn't shown up over 30 minutes after scheduled departure.