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Wizz Air Passenger Reviews and Wizz Air Customer Trip Reports |
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YOU CAN NOW VOTE » HERE
FOR THE AIRLINE OF THE YEAR |
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WIZZ AIR customer review : 2 September 2010 by K Donegan (Spain)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Madrid to Katowice, Kiev to Katowice, Katowice to Madrid. Newish A320s on all segments. Clean
aircraft, comfortable seats, polite and friendly service. As with other low-cost carriers with
no assigned seating, the gate areas get a bit push-and-shove with people elbowing to get
ahead, even though except for boarding in Madrid (which was a more-or-less orderly line
through an airbridge), everyone's getting on a bus to be taken to the aircraft parked on the
apron anyway. Noticeably better than Ryanair throughout the whole process, and for me, at
least on these flights, a notch above Easyjet.
WIZZ AIR customer review : 27 August 2010 by K Stephenson (UK)
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Trip Rating : 5/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Varna - London Luton. Modern clean aircraft with adequate legroom. My complaint was that the
Captain switched on the seatbelt sign shortly after take off and said that the crew were
unable to commence their inflight duties as we were expecting some turbulence. After an hour
of near perfect flying conditions the seatbelt sign was switched off and the crew commenced
the service. It seemed obvious that the crew could just not be bothered and sat in the rear
galley chatting and eating.
WIZZ AIR customer review : 3 August 2010 by M Fodor (Belgium)
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Trip Rating : 4/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
BUD-CRL-BUD. A320's are okay, especially the new additions to the fleet, with a slightly
different interior compared to the old ones. It is a usual no-frills airline, so I do not have
much to say about the FA's. The biggest problem with the airline is that its flights are
almost always delayed (or at least on this route). It is usually operated towards mid - to
late-afternoon, which means delays have already accumulated during the day. I think you are
lucky to get away with a 60-120 minute delay, on my last CRL-BUD flight, I was delayed for over 4 hours.
WIZZ AIR customer review : 2 August 2010 by Davide Greco (Italy)
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Trip Rating : 6/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
BGY-SOF and BBU-BGY. Flight to Sofia delayed half an hour with no remarks shown on the
monitors; plane not brand new but acceptable seat pitch and polite crew. Return from Bucharest
Baneasa was on time but the boarding hall in this airport is a disgrace, being overcrowded,
with few monitors (very hard to be read) and with no space for more than 250 persons, so guess
what happens when all the 4 gates are operating at the same time. Besides that, it took 40
minutes to get through passport control and security checks. The plane to Bergamo was a new
A320 with miserable leg room and hard leather seats. As on the onward trip, all the
announcements were pronounced so quickly that it was almost impossible to understand what they
were talking about. Even the safety announcements were obviously made only because it is
compulsory by law since they were just rushing to complete the sentences as soon as possible,
complying with the short time between bording and departure. When I fly with a low cost
carrier I often wonder if the cabin crew would really be able to manage any kind of emergency,
since I do have the feeling the everything is speeded up to the very limit, and this is
against safety. It was my first time with this airline and I do not find them to be worse or
better than the other major cheap carriers I have been on so far.
WIZZ AIR customer review : 27 July 2010 by John Gorick (UK)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Treviso to Lviv. Seemed like a new plane. Very comfortable, satisfactory legroom, and very
polite and friendly service.
WIZZ AIR customer review : 25 July 2010 by E Kremer (USA)
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Trip Rating : 10/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Rome to Prague. Was very happy with the flight. Airplane clean with leather seats. The
flight attendants were polite. Baggage claim was quick.
WIZZ AIR customer review : 16 July 2010 by A Bland (UK)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
This airline is terrible! Timetable changes (moving flights to different days rather than
times) after you've booked are unacceptable when people have already made non-refundable
bookings for ground transportation and hotels, etc). Wizzair do this with appalling
regularity, and with no regards for the effect on its customers.
WIZZ AIR customer review : 24 June 2010 by S Scoots (Belgium)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
We often fly with Wizzair to/from Charleroi/Budapest, and find it quite reliable, at least on
these destinations. The cabin crew is usually friendly and assists with our small children. We
only got a lost suitcase once, around Christmas, so it took longer to retrieve it but we
eventually did. I don't know about other destinations but if you intend to fly between
Brussels (Charleroi) and Budapest, I would recommend it.
WIZZ AIR customer review : 20 June 2010 by C O'Keeffe (Ireland)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Avoid Wizzair! A group of us had our outgoing flight cancelled. We made a claim for a refund
for that flight. That was 6 weeks ago and there has been no response. I have called their
phoneline (which is premium rate @ 95cent per minute) several times and no one has ever
answered. Those calls have cost me around 40 euros already. Terrible company
WIZZ AIR customer review : 17 June 2010 by L Jahoda (Czech Republic)
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Trip Rating : 5/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
PRG-LTN and LTN-PRG were rather good flights. Minimum legroom, friendly staff. Would prefer
flying CSA to Heathrow any day but we flew to LTN on Friday and back on the following Tuesday,
bought tickets on Tuesday afternoon for 8900 Czech crowns all included (1 checkin bag) -
that's less than 250GBP when buying 2 days in advance - cheaper than any other carrier.
WIZZ AIR customer review : 7 June 2010 by S Bunatyan (UK)
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Trip Rating : 1/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
London - Kiev. First problem started a few weeks prior to travel, when the return flight was
simply cancelled. No explanation offered. We had to buy (very expensive by then) BA tickets
instead. Refund from Wizzair was promised but never given. Contact over an email is not
possible. I called their premium phone line numbers at least 4 times to chase my refund -
still no refund. Flight - delayed by 1.5 hours on the way out - people queuing up at the gate
- no explanation offered. No drinks available on the flight.
WIZZ AIR customer review : 1 June 2010 by Jules Dubois (Belgium)
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Trip Rating : 4/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
CRL-BUD return. Flight to Budapest delayed half an hour, no explanation or apology offered. On
return flight, 2 hrs delay for a medical emergency requiring the aircraft to be "disinfected".
This however we only learned once on board, there was no communication on the reason or
estimated length of the delay during the long wait first in the terminal, then on the bus,
then again in the terminal. Delays can happen of course, but it is unacceptable and
unprofessional to keep passengers (and airport staff) in the dark about them. Wizz Air's call
center is expensive at around 1.2 eur/minute (in Belgium) as at least the first ten minutes
will be spent listening to music. Plus, after being asked to stay on line while they checked
my flight status, I got disconnected after 5 more minutes of music. No attempt by Wizz to call
me back, so I had to jump through the hoops again. In total, over 30 euros spent on two
conversations of one minute each New A320 planes, courteous cabin crew. Cheap flights, also
payable by bank transfer.
WIZZ AIR customer review : 28 May 2010 by J Jessen (Norway)
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Trip Rating : 2/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Sandefjord - Warzaw return. Flight delayed both ways and airport far from Oslo. Boarding in
Warzaw was a big joke. Everybody cramped in transfer bus with no aircondition and had to wait
10 minutes in terrible heat in the bus before let into the aircraft. Travellers with small
children got no help when everybody was running in complete chaos from the bus to get seats.
Avoid if possible!
WIZZ AIR customer review : 28 May 2010 by N Barnes (UK)
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Trip Rating : 6/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Luton to Riga. The flight was delayed by 1hr. The problem with Luton there are no information
desks air side. All you can do is follow the monitors for further info. Cabin crew were polite
but appeared tired. The flight was fine. On board snacks are very expensive so take your own.
The seat was comfortable enough. The price was very good.
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