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WIZZ AIR Passenger Reviews and Passenger Trip Reports |
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WIZZ AIR review : 26 June 2009 by S Gregg (Spain)
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Trip Rating : 2/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
MAD-BUD. My advice: pay that extra 5 euros for the emergency exit. Its worth it even only for
skipping that stupid queue. Clean A320, no recline, outrageous food prices, FAs very nice.
Flight experience the worst - not a fault of Wizz but other passengers, some people simply
can't behave according to normal human standards. Funny thing is now they usually are more
expensive on the MAD-BUD route than Malev, with the later doing biweekly promotions and flying
for about 70% of what you can expect to pay on Wizz.
WIZZ AIR review : 25 June 2009 by G Chinn (UK)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Varna - LTN. Modern plane, left and arrived on time. Seats not too cramped for a budget
airline. Staff friendly enough and efficient. Good value. This trip features near the top of
my budget airline experiences.
WIZZ AIR review : 14 June 2009 : by Laszlo Wagner (Hungary)
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Trip Rating : 6/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Budapest to Gothenburg. Went through very strict luggage check upon checking in. I had no
problems with my hand luggage, but plenty of others did - every piece was weighed and had to
be squeezed into a frame to check size, with the frame used being smaller than standard ones
for other airlines! Everything went on time though. Those paying for express boarding got to
board only the bus from gate to aircraft first - afterwards they were still on the same bus as
everyone else, rushing for their seats on the plane. Cabin and seats seemed OK.
WIZZ AIR review : 10 June 2009 : by M Mountford (UK)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Gdansk to Liverpool by Wizz Air. No delay, no problems with luggage. Would fly with them
again.
WIZZ AIR review : 10 June 2009 : by A Ozanne (Romania)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Luton-Cluj-Luton and Luton-Timisoara-Luton several times. Modern clean aircraft. Staff on
board well mannered and professional. Website easy to use. Sticking point is the time left
standing around at the gate at Luton, but the lack of seating is an airport fault.
WIZZ AIR review : 4 June 2009 : by W Karpowicz (Sweden)
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Trip Rating : 2/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Never again. This airline used to be a very cheap and attractive alternative for travellers to
Poland, but now it is not cheap any longer. The cheapest tickets now are only a bit cheaper
than airlines like LOT or SWISS, if you add up one piece of luggage the price is already
higher than a high quality airline. Planes are clean and flight attendants are nice but no
more positives. The customer service virtually non-existent. Call center is terribly
expensive, waiting 20 minutes on a line is nothing unusual. Ground service and call-center
cannot be more ignorant, rude and unfriendly. Finally, cancellations, several-day-long delays
with no accomodation provided or rerouting occur very often and nobody cares about passengers.
I avoid them whenever possible.
WIZZ AIR review : 1 June 2009 : by T Hentunen (Finland)
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Trip Rating : 3/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
BUD-TGM-BUD. Prices are cheap but wouldn't trust to book a flight with them again. That's
because they changed the schedule of our outbound fly without a notice by 3 hours. Therefore
ended up spending quite a bit of our short holiday at the airport.
WIZZ AIR review : 1 June 2009 : by R Michalak (UK)
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Trip Rating : 5/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
6 trips (LTN-WAW and LTN-GDN), all on time except for one when flight overbooked and was
refused entry. They offered me a hotel and flight to GDN instead of WAW on the next morning.
Bought an extra ticket for LOT Polish to get to WAW, sent all the receipts to Wizzair and got
EUR 250 for overbooking (pursuant to the EU directive) and EUR 80 for the GDN-WAW ticket
within 2 or 3 weeks, without any problems. Unless you book well in advance and/or are ready to
fly on a Tue/Wed/Thu, tickets are not very cheap, but still a good value. If you pay extra for
extra legroom remember that seats in the first of the two emergency-exit rows do not recline.
Also, as long as you travel light they don't seem to care about the weight of your carry-on
luggage.
WIZZ AIR review : 27 May 2009 : by D Rees (UK)
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Trip Rating : 4/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Third time unlucky for us, flying Luton to Timisoara. Going out was fine, but coming back the
flight was delayed for "technical reasons", whatever that means, even though the plane was
loaded up. A 15 minute delay, turned into around 7 hours. Communication from the ground staff
to passengers was appalling, and we even had to ask for free refreshments, rather than this
being pointed out. Eventually a replacement aircraft was chartered and we got back home.
We might use them again, but are having 2nd thoughts now that they lowered the hold baggage
allowance to 15kg, this is just plain mean, though they are not the only airline to do this.
When you add in all the charges, the "low cost" carriers don't seem so low cost anymore.
WIZZ AIR review : 22 May 2009 : by Mark Sloan (UK)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Just won compensation after almost a year. If your flight is delayed or cancelled you are
entitled to compensation. I was just awarded €1200 for Wizzair cancelling my return flight
from Krakow last July. They did not give me notice. Therefore fight them and win, don't let
them get away with it. Contact the Civil Aviation Authority of the country of were your flight
was cancelled and they will do the rest. Takes a bit of time however it's worth it to get
these airlines who think they are untouchable to rethink their cancellation policy.
WIZZ AIR review : 22 May 2009 : by Chris Morrissey (UK)
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Trip Rating : 2/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Return flight Luton to Bucharest in mid May. Both flights delayed 1-.5 hours. No explanation
for the second of these. No information offered whilst waiting in increasingly uncomfortable
conditions. I won't fly with them again.
WIZZ AIR review : 22 May 2009 : by T Mason (UK)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
The flight times have been changed several times since my booking it 3 months ago. The latest
change meant that I now have to cancel my connecting flight also booked with Wizzair. I sent
them about 6 e-mails about this in the last three weeks every single one of them was Deleted
Without Being Read! I tried to ring them but every time I get through I get cut off! I am
disgusted with their customer service!
WIZZ AIR review : 13 May 2009 : by S Engel
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Customer Rating : 1/5 |  |
I advise you not to fly with this company. We had a multiple bad experience with Wizzair. Our
flight from Budapest to Eindhoven had a 6 hour delay. We were given no information about the
reason for the delay and me and my husband suspected a technical problem. According to wizzair
regulation we were entitled to rebook for another flight. But when we tried that, we have
found out that we have to pay the other tickets ourselves. After coming home I have tried to
get my money back. The reply came after 2 months! And the money was sent via an account of
some agency despite I have provided two accounts of our own to be repaid directly. I am still
waiting to see if I will get any of my money back. Hope this comment would save someone
losing time, money and nerves with Wizzair. For us it was definitely the first and the last
time flying with Wizzair.
WIZZ AIR review : 12 May 2009 : by Noel Lucas
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Customer Rating : 1/5 |  |
The handling of passengers in the Katawice Airport was a complete shambles. No separate check
in for people with small children or disabled passengers - no one knew who were priority
bookings, so the result was the strongest came first. Not good enoug.
WIZZ AIR review : 30 April 2009 : by D Rees
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Customer Rating : 4/5 |  |
Have used Wizzair twice (soon to be the 3rd time) flying from Luton to Timisoara. Every flight
was over 90% full, so must be a good route for them. Had good no frills service so far, and no
delays - though will expect delays at some point. You get what you pay for - also watch out
for excess baggage charges! Won't give them a 5 as their website kept showing an "unknown
error" just as booking was about to be completed, meaning having to phone them at £1/min and
pay extra charges. First time paid for extra legroom, second time only priority boarding was
available, which was ok. Why can't low cost airlines allocate seats at check-in, or let you do
it online?? Surely it's only a simple computer program to avoid the unnecessary mad scramble
for the best seats.
WIZZ AIR review : 27 April 2009 : by Mike Lawrence
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Customer Rating : 1/5 |  |
Wizz Air is unreliable and cannot be recommended. I booked eight seats from Simferopol to Kiev
to fly on April 29th and only on the 20th was notified that the schedule was changed to four
hours earlier. This would have made a 3am start, instead of 7am and I could not expect my
group to like this. It was murder finding another airline and flight to take us, at a
convenient time. No apology. They agreed a refund, supposed to be paid within 10 days.
Then once bitten twice shy I decided to look at the schedule for a flight on July 28th that I
had also booked with Wizz from Kiev to Simferopol for July 28th. I found to my astonishment
that this was rescheduled to four hours later and I would miss catching the last bus. Wizz
hadn't bothered to notify me. Again no apology. Again they agreed a refund, supposed to be
paid within 10 days again
WIZZ AIR review : 15 April 2009 : by Harry Porter
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Customer Rating : 1/5 |  |
We flew Wizz Air Luton to Budapest April 2009. The outward flight was okay. Unfortunately,
coming home was another matter. We arrived 2 hours ahead of our flight time of 17.50 & checked
in then found out that the flight was delayed 6 hours! No explanation was given & when we
suggested we go back top town to a spa for the time they insisted we stay so we wasted a
further 6 hours at Ferigy terminal 1. They did give us some food vouchers but I lost £75 on my
train ticket home to Bristol. We eventually got to Luton around midnight so any hope of
trains was gone. I would never ever use Wizzair again - I'd put it on a par with Ryanair for
poor customer service.
WIZZ AIR review : 15 April 2009 : by J Coughlin
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Customer Rating : 1/5 |  |
Alas we didnt get on the flight in fact no one did. We booked an easter break in Jan 09.
Wizz air changed the flight details 4 times post booking then 10 days before departure
cancelled the flight on 'commercial grounds' leaving us with a choice of either last minute
expensive alternative flights or cancel the trip. When we booked in Jan there were alternative
carriers of a similar price my recommendation book with any one other than Wizz. They
breached their agreements, didnt offer any compensation even though this is noted on their
website that they will if flights are cancelled. Getting our money back required two 30min
premium number calls where we had to argue that we were entitled to a refund, Wizz air felt we
should travel on an alternative Wizzair flight 3 days after we should have returned i.e after
Easter. In short if you want a trouble free weekend break with some certainty of outbound and
return flight time/date then book with an alternative carrier. We ended up with no weekend
break, and costs due to hotel cancellation policy.
WIZZ AIR review : 26 March 2009 : by Colin Pay
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Customer Rating : 4/5 |  |
LTN-BBU return. You get what you pay for, we only had carry on bags so paid headline price.
Ryanair style free boarding, need to get your elbows working. Baneasa airport is a shambles,4
departures within 30 minutes it is far to old and small to work properly. We booked the
Wizzair hotel transfer, did not get a voucher but the driver was on time both ways.
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