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WIZZ AIR Passenger Reviews and Customer Trip Reports |
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WIZZ AIR customer review : 19 March 2010 by Y Ishchenko (Germany)
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Trip Rating : 3/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Memmingen (Munich) to Kiev (Ukraine) was ok. Flight back from Kiev to Memmingen was a
disaster. Flight was delayed on 2 hours (instead of 19:30 moved to 21:30). Destination was
changed from Memmingen to Nürnberg. In Nürnberg passengers had to wait more than 1 hour for
busses (Nürnberg to Memmingen). Trip with bus took another 2 hours 30 min. We were in
Memmingen around 4:15 am. Finally I managed to be at home at 6 am instead of midnight.
WIZZ AIR customer review : 6 March 2010 by Alex Costis (UK)
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Trip Rating : 1/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
As other low cost airlines closed routes London-Gdansk Wizz Air is really only option - a
really bad option. Planes are very often late and customer service is useless. Ticket prices
can be really tricky to work out due to many hidden charges- you may find out that BA or LOT
is much cheaper option on many occasions. All charges are per passenger and per flight so can
be very expensive for a family or group. There is even fee for bank transfer.
WIZZ AIR customer review : 9 February 2010 by Ron Gouldbourne (UK)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Never again. We arrived at Katowice for our return flight to Liverpool to find the flight had
been cancelled and it would be two days until the next one. No reason was given. The staff at
the airport were unhelpful and we weren't even allowed a cup of coffee. Eventually, after a
nine hour wait we got on board a plane to Doncaster which is 120 miles from Liverpool airport
where our car was parked. We had to make our own travel arrangements from there at 9 o'clock
at night. This was expensive - never again!
WIZZ AIR customer review : 19 January 2010 by Paul Davies (UK)
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Trip Rating : 6/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Luton to Prague in December. Booked speedy boarding but won't bother in future - on the way it
was ok but people still trying to queue jump - on the way back the speedy boarding only ment
we got to board the bus that took us to the plane. Plane clean, seats comfortable and cabin
crew better than expected. Food and drink was a rip off! £4 for a small can of beer!
WIZZ AIR customer review : 14 January 2010 by David Kral (Czech Republic)
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Trip Rating : 2/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
At Prague airport I was refused from boarding the plane to Paris because I lost my printed e-
ticket during security procedure. This is the only company that does that. Most companies want
you to have only ID to check-in since they have all the data in the system. Did not even help
that I showed them my e-ticket on my laptop. The ticket cost me 60EUR. Had to book another
last minute ticket with Czech airlines for 100EUR. On the way back from Paris I had to fly
Wizzair again because I already had booked my ticket before I got stuck in Prague. Wizzair
operates buses Paris - Beauvais but it costs another 14EUR one-way and one must take it more
than 3hours prior the flight departure. If not, other bus won't make it because Beauvais
airport is almost 100km from Paris center. Taxi would cost at least 150EUR. Beauvais airport
provides zero services like lack of toilets, shops, restaurant, free WiFi etc. I found WizzAir
cheap but low quality. Customer service didn't reply my email inquiries. They have overpriced
services like ticket cancellation or phone support. There's no way how to avoid card fees
unless paid straight via banking transfer or with some special card that most people do not
have. Moreover, the card fee is being charged for every flying person not the flight/card
transaction. I felt cheated when using their service. Will not fly anymore.
WIZZ AIR customer review : 7 January 2010 by F Black (UK)
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Trip Rating : 1/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Flight out fine. Our flight home from Katowice was cancelled and the next flight was two days
later from Warsaw - this was an hours coach ride into Katowice then a 3 hour train journey. On
top of this we suffered loss of earnings as we had no more holidays to take. Wizz air
provided a hotel for one night but we had to pay transport and hotel in Warsaw and food etc.
We have sent off our form to wizz air for money back but heard nothing back and it is now over
2 months! It is impossible to contact any customer service - the Hungarian number provided
will not help and Wizz Air do not reply to emails. I would not recommend this airline as they
might be cheap but you may have to pay in other ways.
WIZZ AIR customer review : 7 January 2010 by A Grabianski (UK)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Luton-Poznan. Luton ground staff well organized. The cabin staff which are normal Polish are
also well organised. Poznan airport staff lacking in control. The return flight is 06:00 and
if you have priority booking, its like cattle class. The priority is only on the bus so Women
and Children are first on the bus (after push through the crowd ) but then everybody else
climbs on board the Bus. So you see the same Woman and child boarding the Aircraft and the
aircraft is half full because she has been over run by everybody else? The Poznan ground
staffs were young and inexperienced. The cabin staff also this time stood back and let the
passengers battle it out?
WIZZ AIR customer review : 29 December 2009 by A Vento (Netherlands)
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Trip Rating : 1/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
I just gave them a last chance for Christmas - but again they confirmed me how poor they can
be. I booked my ticket and I paid for my luggage. I would mention that the tickets were bought
in October 2009. When I arrived at the check in Dortmund airport they told me that my hand
luggage has to be checked in as normal luggage and I have to pay extra 20 euro because from
november 2009 they don't accept any hand luggage trollies. I received no prior notification of
the change! We were lots of people in that situation. Next to this situation I would also add
the fact that the cabin crew hired from Cluj proved to be extremely unprofessional by laughing
while presenting the safety instruction, low level of english and unfriendly attitude.
WIZZ AIR customer review : 11 November 2009 by Laszlo Wagner (Hungary)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Barcelona to Budapest - a very good experience, much better than a previous Wizz flight from
Budapest. Check-in was fast and hassle-free, everything on time, cabin crew polite, and even
the flight was smooth, giving stunning views of the Alps.
WIZZ AIR customer review : 24 October 2009 by D Smith (UK)
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Trip Rating : 5/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Luton to Warsaw return. New nice plane but what a shower for a crew, no greetings at boarding,
surly and miserable with no attempt at communication with pax through the flight, just hid
away. Not lo-cost anymore. On our return trip, plane more cramped/reduced leg room, but this
time a happy crew, what a difference.
WIZZ AIR customer review : 22 October 2009 by D James (UK)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Warsaw - Liverpool 4th October. Booked for a party of 10 people. Only found out that the
flight had in fact been changed to a different day when i went online to book an extra
passenger in July. Never received any official contact despite them having email and phone
numbers. Phoned their expensive, and queue laden phone line, eventually got through to have
the changed flight confirmed. Asked for a refund, firstly they tried to refund me "credit" to
use again. Then they eventually agreed to refund me. Few weeks later, no refund, phoned the
hotline again to be told they couldn't refund me without my bank details (with international
codes - didn't mention this in original call). Phoned my bank, then phoned them again. Assured
a refund in a week. Nearly a month later (and getting close to the flight day) still no refund
- phoned their hotline again to be told they needed more info. Money eventually recieved in
full, but they made good money from me with their premium rate number. Wont try to fly again.
WIZZ AIR customer review : 19 September 2009 by John Hayler (UK)
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Trip Rating : 5/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
LPL-KTW Return. Average low cost experience. This airline's standards lies below Easyjet and
above Ryanair. Stampede at the gate to board both ends, as there is no allocated seating.
There is priority boarding which half the plane will pay for. Seats vary from aircraft to
aircraft. On the way out, they were quite comfortable and reclined, on the return, they didn't
and were uncomfortable for a 2.5 hour flight. Flight crew are pleasant, but watch the onboard
drinks/snack prices. €4.00 for an anaemic sandwich. For the way back you would be much better
advised to purchase something in the departure lounge to take on board as the prices in Poland
are much cheaper. For £25.00 return inc tax I could not complain, although I am aware
passengers are currently paying far more than this for flights on this route.
WIZZ AIR customer review : 8 September 2009 by K Brown (Romania)
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Trip Rating : 2/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Luggage allowance is 15kg each - this is smallest amount by far and where they make the extra
money. Priority boarding is a waste of money - everybody gets on the same bus. Total up the
extras and you might as well us a normal airline and get better service. Used to use them
quite a lot, however very disappointed at how bad things have gone over a period of time.
WIZZ AIR customer review : 5 September 2009 by B van der Woude (Netherlands)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Eindhoven to Prague. It's a new world opening up for you, when you compare it with Ryanair.
WizzAir have leather seats, friendly crew and not an enormous load of advertisements on board.
I wonder why people pay for priority boarding and then take a regular seat at the window. We
boarded the plane last and took an emergency row seat - double the amount leg space!
WIZZ AIR customer review : 31 August 2009 by J Eckstein (USA)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Prague-Beauvais in August and everything went smoothly. One warning in PRG, "priority
boarding" means first on the bus to the plane, not necessarily first on the plane, so perhaps
it's not worth paying for. Beauvais is a very small airport, but consequently very easy to
navigate. Ours was the only aircraft there at the time of arrival, so it didn't feel crowded
and we got our luggage and were on our way in good time. The bus to Paris took about 65
minutes, which was 10 minutes less than advertised. Maybe we were lucky, but the flight was a
great value for the money.
WIZZ AIR customer review : 31 August 2009 by T Besler (Czech Republic)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
PRG BVA and back. Pleasant experience, good value for money. New, clean A320 on both legs,
reasonable prices for refreshment, young crew.
WIZZ AIR customer review : 17 August 2009 by Iain Williamson (Saudi Arabia)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Turku to Gdansk a very useful route for me. Again a good flight with a young professional
crew. The A321 is a good aircraft and Wizzir always maintains clean planes. Have used them
regularly and am sometimes disapointed with canceleld flights moved to different days but have
come to understand that this is all part of a risk strategy in keeping costs down. Cabin crew
fine if not always present, but then this is a low cost airline so no food expected.
WIZZ AIR customer review : 12 August 2009 by S Hollands (UK)
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Trip Rating : 1/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
BBU-LTN. No longer Lo-Cost price but poorer than Lo-Cost service. Bucharest Baneasa Airport is
little more than a bus station. At our departure time, there were 5 flights departing within a
half hour period, yet the 3-gate area that serves all departures only had around 100 seats. At
Luton, the Wizz transfer that was booked simultaneously with the tickets was scheduled to
leave 40 minutes after arrival, and yet hadn't shown up over 30 minutes after scheduled
departure.
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