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Wizz Air Passenger Reviews and Wizz Air Customer Trip Reports



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WIZZ AIR customer review :  25 September 2012 by O Haram    (Norway)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

VNO - SVG. Very cheap fare. New and clean aircraft. Friendly and efficient staff. Onboard advertisement a bit bothersome but fair enough the fare considered. Arrived 20min ahead of schedule. Will definitely fly Wizz Air again.


WIZZ AIR customer review :  18 September 2012 by Simon Smith    (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LTN-CLJ (and back). Now I read a lot of reviews on Wizz Air and was very reluctant to travel. However having travelled to Cluj and back this weekend with them, I have to say I was wrong to doubt. For everyone who complains about the luggage charges can I suggest they read the conditions carefully. They are very clear about the size of luggage. I booked priority boarding and extra leg room. Boarded fine, got the seats, plenty of room. Plane pushed back on both trips dead on time and left without a hitch. Ok the cabins are low cost and no frills - don't expect more but the staff I found to be smart, highly presentable, professional and assertive with customers who tried to pull a fast one with the seating. I cannot complain at all. I'd fly with them again.


WIZZ AIR customer review :  18 September 2012 by J Rodder    (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Luton to Warsaw Modlin. 29 for my ticket, including taxes, on time departure but the usual departure scrum and panic to board. Surprisingly easy to get from Modlin airport to Warsaw centre by taxi, even at an extra 130 zloty on the flight price (25). A decent low cost service.


WIZZ AIR customer review :  18 September 2012 by Beata Konikowska    (Poland)

 

Trip Rating :  3/10

Score 3 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

I had two passable trips with them in the past, but they are getting worse and worse. Now you have to pay a charge for payment itself - be it credit card or bank transfer or payment at their own airport office. The cabin luggage dimensions are treated extremely strictly, - 3 cm more depth at the bottom of my trolley suitcase was the reason for forcing me to check it in. But what really crossed my red line was the minimum distance between the seats on the flight from Glasgow Prestwick to Warsaw - taller people had no room for their legs, only the really slim ones could open their tables in full, and any movement out of/back onto the seat was a fight. Considering that with the charge for check-in luggage and all other fees the tickets bought two months before the flight were EUR 180 pp, I really don't see the sense of using such a carrier in future.


WIZZ AIR customer review :  17 September 2012 by D Ternak    (UK)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

On today's flight from London, Luton to Budapest (the same carry on that was fine from Budapest to Luton) which is always used for travelling, seems like because the plane wasn't full got charged 52 Pound each so for two people it coasted 104 Pound. Not the way to make up many for the empty seats, better service, and even treatment helps.


WIZZ AIR customer review :  7 September 2012 by John Cars    (UK)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

I was lucky it was on time, but I've heard horrible stories. Flew to Riga, be careful about boarding at Luton, they make you pay for any hand luggage, even though mine seems to fit for Easyjet and Ryanair. I would not fly them again, they charged me in total 90 pounds extra. Just spend some extra pounds on a proper airline.


WIZZ AIR customer review :  31 August 2012 by Jupp Schmitz    (Germany)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Flights to and from GDN on time, aircraft reasonably clean. Typical LCC with la carte service. One has to be careful when booking required extras, then check-in and baggage procedures are absolutely hassle free. Legroom for me (I'm 1.95m) non existent, but I knew what to expect and it was bearable on a 1.5hr flight. The only negative aspect: The on-board announcements of the flight crew were utterly incomprehensible. Even knowing the phraseology and having no problems understanding English, I hardly understood more than a couple of words. All in all not the most pleasant in-flight experience but well worth the money.


WIZZ AIR customer review :  29 August 2012 by J Warren    (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LTN-TSR-LTN. Both flights on brand new airbus A320 aircraft. Boarding was quick and efficient on the departing and return flight and cabin crew both ways were helpful and attentive. I found their seating reasonably comfortable, far better than Ryanair's but the thing that really lets Wizz Air down is the incredibly tight leg room slots which are actually tighter than Ryanair's. All in all, the experience was very good and efficient, both flights departed on time and arrived 20 minutes ahead of schedule. I will definitely continue to fly Wizz Air for their good service, reliability and cheap pricing.


WIZZ AIR customer review :  29 August 2012 by S Grahame    (UK)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Luton to Katowice return. We had no problems, and flights were on time. I booked priority, and in both cases, it actually meant something and our boarding was smooth and unrushed. Beware that some staff are extremely picky about the size of hand luggage. Mine, including wheels, was measured carefully before I left home, and was well within the dimensions on the website. Yet it didn't fit inside their measuring gauge at the airport. I was lucky and got away with it, but others didn't.


WIZZ AIR customer review :  22 August 2012 by Luke Derbyshire    (UK)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

London- Cluj. Flight cheaper than any other flight by quite a significant amount, on time, direct and baggage was quickly distributed onto reclaim after. Food was much cheaper than other so called budget airlines, and magazine much more interesting.


WIZZ AIR customer review :  15 August 2012 by Chris Blackwell    (UK)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Beware the hand luggage "container" is smaller than Ryanair and EasyJet. Totally inflexible with regards to changing flights. Legroom has to be worst in it's class. Cabin staff rude. Will never fly with them again.


WIZZ AIR customer review :  13 August 2012 by Ruth Brown    (USA)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Check-in at Budapest airport takes forever, even with a printed boarding pass. You must check in with only the agent handling your particular flight. Agents are not helpful, were not sympathetic to the fact that we waited 30 minutes and then discovered we were in the wrong line. This is a very inefficient system and not customer friendly. Once we got on the plane, everything was fine.


WIZZ AIR customer review :  10 August 2012 by E Ran    (Lithuania)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Travelled from Vilnius to Cork and from Liverpool to Vilnius. Nice interior and pleasant staff - surprisingly better than Ryanair.


WIZZ AIR customer review :  26 July 2012 by Kenneth Mackie    (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LTN - BRQ round trip. Website was a bit clunky as was web check in but got there in the end. Outward flight departed and arrived on time. Web check in down on the return but got a text saying I could check in at airport with no charge. No problems there. Return flight departed early and arrived 20 minutes early which was a bonus. Flights full, not much leg room, cabin crew friendly, excellent value for money. No problems using them again if you accept they are what they are.


WIZZ AIR customer review :  25 July 2012 by J Peart    (Finland)

 

Trip Rating :  3/10

Score 3 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Turku-Gdansk with the return leg being delayed 9.5 hours. Initial delay was for 5 hours and then we came back to check it was told it would be still hours longer. Flight left at 01.10 in the end. Only 4 euro coupons were available but only on request. From three separate Wizz air flights leaving Gdansk in the afternoon and evening, 3 were delayed from anything over 5 hours.


WIZZ AIR customer review :  16 July 2012 by R Oaten    (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LTN to Tg Mures and return over 7 day period. Good cabin crew on both trips, service slick, clean aircraft, seating a bit tight especially with a teenager in seat in front fidgeting all the time. No problems boarding or disembarking, good baggage allowance. Overall a good experience and ahead of some low cost carriers.


WIZZ AIR customer review :  16 July 2012 by A Mark    (Hungary)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

BUD-EIN-BUD. Online check-in worked well, both flights were on time, the cabin crew was friendly. Legroom is not too spacious, but as for a low-cost carrier, the airline is absolutely great in my opinion!


WIZZ AIR customer review :  16 July 2012 by Daniel Winters-McAppion    (Australia)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

First time passenger of Wizz from Eindhoven to Gdansk. 1 hour 59 minute delay (over 2 hours and you get a €100 credit). Was prepared for, and paid, for slightly oversized hand luggage to be checked in at counter. Had priority boarding. Comfortable plane, delightful staff.


WIZZ AIR customer review :  10 July 2012 by I Popescu    (Romania)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

OTP-LTN-OTP. Departure was 2 hours delayed, gate stuff rude and unprofessional at Otopeni International Airport. Low quality for this airline!


WIZZ AIR customer review :  2 July 2012 by A Bland    (UK)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

London Luton - Belgrade return. The airline kept changing the days of travel (not just the times) 'for commercial reasons' which was very inconvenient and cost me lots of extra money in terms of hotel and other related travel expenses which I can't get back. My advice would be to steer well clear. A nightmare of a company - you don't know whether you're going to get where you've booked with them (or get back).


WIZZ AIR customer review :  2 July 2012 by G Povilaviciute    (UK)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

The website was down for two days and I was unable to print my boarding card myself as planned. Upon arrival at the airport I was told that I should have called the customer services number at 1GBP per minute to ask why is the website not working. Then I had to pay extra for airport check in and by the time it was 30 mins left before the flight and I got refused boarding. No refunds given, nothing! The worst customer service ever.


WIZZ AIR customer review :  26 June 2012 by C O'Flynn    (UK)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

I travel regularly between Luton and Kiev. Since transferring destination airports from Borispol to Zhulyany, the trip has been made so much more convenient and cheaper to get from airport to the centre of town. WizzAir has a long way to go in terms of customer satisfaction - it has appalling customer support, it hides costs on its web site, the aircrew seem to have to undergo a humour bypass to get their jobs. They cannot always speak sufficiently good English to give an effective safety demonstration when on-board, they are very rigid regarding printing boarding passes and, in Luton at least, appear paranoid about the size and weight of hand luggage (the Kiev end was far better). All in all, it is not a pleasant, stress-free experience travelling with them but will I use them again? Yes, until the new international terminal at Zhulyany airport gets spoiled by too many passengers or another, better airline starts flying into Zhulyany. Then I might be able to avoid travelling from Luton, which I dislike intensely.


WIZZ AIR customer review :  25 June 2012 by B Vancurova    (UK)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LTN-BRQ return. I am very happy with Wizz Air. Flew many times with them to and from Brno. Crew always smiling and happy. One flight was cancelled due to Fog and we were offered overnight accommodation and flight first thing in the morning from Krakow. I was impressed by this service from a low cost airline.


WIZZ AIR customer review :  12 June 2012 by J Gehrmann    (Australia)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

We travelled from Luton to Targu Mures in Romania. It is a must to purchase priority check-in/seating. The queue at the regular check-in counter at Luton was unbelievable for 6am on a Sunday morning. Priority check-in allows you to go to a separate queue that is much shorter. Staff were friendly and efficient. Make sure that you only have one piece of carry on luggage. My wife and I both had a carry on bag and smaller hand bag each. We had to stuff the smaller into the larger. You must ensure that your carry on bag fits within the specified dimensions. We witnessed one poor fellow whose carry on case was within the specified dimensions except for the small wheels. He was made to pay the 50 Euro excess. Boarding was speedy - the aircraft appeared to be brand new - the inflight service ok - the flight was smooth and the exit in Romania was uneventful. Overall recommended, but watch for the traps.


WIZZ AIR customer review :  11 June 2012 by Mickael Chia    (Malaysia)

 

Trip Rating :  4/10

Score 4 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

With Internet check-in, baggage drop was fast and easy. Boarding pass given. Departure was about on time. FA all unsmiling. One guy's occupation seem to be wholly to prevent people from sitting on the exit row - 10 euros more if you want to sit here. Flight announcement in English was in a rapid, staccato tone which delivered little information. If I didn't know better I'd think that knocking on the metal part of the seat causes the life-jacket to pop out.


WIZZ AIR customer review :  11 May 2012 by Gabor Simon    (UK)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

LTN-BUD-LTN. I was very unfortunate to try and travel with this airline for a one-night family visit to Hungary. Flight delayed almost 7 hours. 3 completely different types of information given, by arrogant ground crew misleading passengers. Refusing to take any responsibility and giving an 8 pound voucher Wizzair has declared the situation solved. An additional issue was a drunk passenger, admittedly not the airline's fault, who had to be taken off the plane adding another 45 min to the delay. I was 'lucky' just to travel to BUD, but many people with small children wanted to travel onwards but with no option at 00.30 am. Wizzair did not have any solution ready for these passengers.


WIZZ AIR customer review :  2 May 2012 by P Livingstone    (Canada)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Charleroi (Brussels-South) to Belgrade - one way. I got a very low priced from the somewhat inconvenient airport just north of Charleroi which I booked a little less than 2 weeks before. The order in which passengers boarded was a bit confusing and the person ahead of me had a bag that was too big - he wasn't asked about it or charged. The seat was tight and there was no regular pouch in the back of the seat in front of me to put things in. Fortunately there was no one sitting in the 2 seats beside me so I still had plenty of room. The flight itself was on time with a professional and friendly multilingual crew. All in all a positive experience.


WIZZ AIR customer review :  16 April 2012 by David Anstis    (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

I fly LTN-Riga on a very regular basis and always use Wizz Air. Never had any punctuality problems, airline staff always polite and friendly, and planes are modern and clean. Website is clear and easy to navigate, although communication possibilities could be improved - I looked for somewhere to submit a compliment and could not find anywhere suitable. Only complaints are that the range of sandwiches could be improved and, for regular fliers, would be helpful if the passenger information could be retained within the system and not have to be re-entered each time.


WIZZ AIR customer review :  11 April 2012 by F Drossaert    (UK)

 

Trip Rating :  4/10

Score 4 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

LTN-WAW-LTW. I am only 1.81m and I am struggling to get in the seat. One could argue that you get what you pay for, but this was not even a cheap flight, since it was around Easter. I would rank Ryanair and Easyjet to be higher in the comfort section. For the rest it was okay, staff seem friendly, although I was annoyed that 5 equals to €5. The worst was that twice we had to wait over 30 mins for our luggage after landing.


WIZZ AIR customer review :  3 April 2012 by D Leston    (UK)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

LTN-BUD-LTN. Poor website, difficult to navigate and misleading headline pricing, which is subject to numerous add-ons. Online check-in process and printing of boarding pass confusing. Outward flight on time on brand new A320, return delayed for 3 hours, no information or explanation given. Typical LCC experience, although easyjet seem to get it right more often than not, why can't others follow their example?


WIZZ AIR customer review :  3 April 2012 by M Lamou    (UK)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Very little leg room. Unable to check-in online, as a result we were forced to check-in at the airport, for which they charged us 14 EUR each. I understand why they charge this, but 14EUR is a bit high. Carry-on limit is very small, and applied inconsistently. Common-sense is ignored.


WIZZ AIR customer review :  6 March 2012 by Viktor Georgiev    (Bulgaria)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

BCN-SOF-BCN. Having flown a couple of times from Sofia, service is good for the price you pay and the relatively long trip (approx 3 hours). Flights were delayed because of the snow but at least we were taken to the final destination. Cabin crew polite and managed to smile.


WIZZ AIR customer review :  20 February 2012 by D Woods    (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Luton-Prague return. Planes were in very good condition and inflight service prices were in line with what you pay in an airport terminal rather than being extortionate. We'd booked the priority boarding option and this was worth it to ensure seats within the first 4 rows of the door. If prices were right I'd definitely consider for future flights.


WIZZ AIR customer review :  11 February 2012 by S Houseman    (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

In the past I have been very nervous of flying 'budget' airlines. Just come back from Prague, flight out slightly delayed, but bearing in mind there was snow and fog forecast that was not surprising. Air crew smart, polite and friendly. The plane was clean and well maintained. If I had to make one criticism, on our returned flight the chief Stewardess was not English and was extremely difficult to understand her.


WIZZ AIR customer review :  31 January 2012 by Roger Nixon    (UK)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Luton-Gdansk. We are regular passengers 3-4 times annually. Aircraft's are good and generally punctual: Luton check-in staff OK. New seating configuration is awful for anyone over 1.83m but the rigid backs avoid having one's neighbour's head in one's throat! Flight attendants very courteous and helpful but passengers might find things even better if they simply speak English more slowly. Very good value for selective travel arrangements.


WIZZ AIR customer review :  29 November 2011 by M Dyrbus    (Poland)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

KTW-DTM-KTW. Very quiet and new looking planes, enough space on both flights. On time even though we had to stay in Katowice for 20 mins because the airspace was busy. Very nice Cabin Crew, both pilots spoke to us on both flights, we had seats in row 2 because we had Priority Boarding- very nice if you want some extra space for legs. The tickets cost us about 85€ for 2 people return, with priority and 2 pieces of luggage.


WIZZ AIR customer review :  22 November 2011 by L Kowalewski    (UK)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LDN Luton to CZK Praha. No problems at all. There were no long waits or hand luggage assessment and the plane and flight were both clean and smooth. Excellent service from cabin staff, I would not hesitate to fly them again.


WIZZ AIR customer review :  17 November 2011 by Henry Tib    (Australia)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

BUD-NPL. Flight on time, cabin crew pleasant and jovial with passengers, for the air fare paid great value and service.


WIZZ AIR customer review :  28 October 2011 by W Norman-Walker    (UK)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

I fly every weekend LUT-BUD-LUT. Flights are pretty much on time now, a few years ago they suffered a lot of problems. The crew are polite and helpful and the cabins clean but basic. All in all a very good no-frills service.


WIZZ AIR customer review :  25 October 2011 by Chris Dowling    (UK)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Luton-Belgrade. It's like a game, know the rules in advance. Check to see everything your going to be charged for before you pay. Always pay the 4 each way fee for extra leg room, unless you are under 5 foot 4 tall, it's so worth it. The hold baggage allowance is generous at 32kg but you pay for it, but hand luggage is free and therefore closely watched so don't get greedy with either the size of the bag or weight (it's 10kg max). The planes are new, cabin crew are polite but obviously trained to try and sell as much as they can during the flight. Ground staff were okay and overall had a pleasant trip. Only downside is Luton Airport, I was embarrassed. I will pay the 3 in future to go through the priority security check, I queued for 20 minutes last time, not a school holiday and it was 7am! Disgraceful.


WIZZ AIR customer review :  18 October 2011 by Sarah Smith    (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Luton-Warsaw-Luton. Cabin crew friendly and efficient, plane clean and new. Seat pitch is awful and very cramped. Fortunately the seats don't recline, but tall/large people should consider paying for extra legroom seats. You need to stick to the rules - check in online, print passes, hand baggage only, etc. if you want the best deal. But I liked Wizzair and would fly with them again. Good quality for the price, and much better than Ryanair.



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