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WestJet customer review :  27 June 2011 by Lynn Hesse    (Canada)

Abbotsford, B.C.-Edmonton, Alta. My plane landed at Edmonton at 12:50pm. I was seated in the last row of the airplane. Upon standing up to leave we were asked to sit down until the people going to Toronto left the plane. I have never transferred on a flight before so I followed the people leaving the plane. They all went downstairs to the luggage area. I knew I didn't need to get my luggage because they told me it would be put on my next plane for me. I stopped at the information desk and asked where I was suppose to go for my ticket. I was told to hurry up the stairs and go through security because I was going to miss my plane going to Grande Prairie. When I got through security I was told I had missed my plane and to go and see West Jet about getting on another. I was told it was my fault that I missed my plane and I was dawdling around. I told them exactly what happened and they said that was not so and I should have known not to come downstairs. I should have known to just get off the plane and get right on the other one. No one ever told me this nor did they ask me if I knew. I should have been let off the plane along with the people leaving for Toronto so I would have made my flight. I had to pay another $52.50 to get on the next plane. I am very disappointed in the way West Jet handled this and how they treated me. Never mind waiting another 9 hours in the airport to catch the next flight I should not have had to pay $52.50 for it. Air Canada told me that they would not have charged me for the ticket because it was not my fault.

WestJet customer review :  20 June 2011 by Lois McNally    (Canada)

YYZ-YYC return. I appreciate the online check-in and ability to print my own boarding pass. On the return flight we were able to switch to a later flight with no problems. Both flights were on time with zero delays at either end. Friendly staff were available to help with printing of luggage tags at the kiosk. The luggage allowance is generous and bags appeared promptly after each trip. Boarding was smooth and organized. The planes were clean and comfortable and not super hot as some planes are. There were a variety of free TV channels available. The best thing about flying Westjet was the ability to get answers to questions about flights quickly and personally. When their help lines were busy I was able to leave my phone number and was called back promptly.

WestJet customer review :  17 June 2011 by L McNally    (Canada)

YYZ-YYC return. I appreciate the online check-in and ability to print my own boarding pass. On the return flight we were able to switch to a later flight with no problems. Both flights were on time with zero delays at either end. Friendly staff were available to help with printing of luggage tags at the kiosk. The luggage allowance is generous and bags appeared promptly after each trip. Boarding was smooth and organized. The planes were clean and comfortable and not super hot as some planes are. There were a variety of free TV channels available. The best thing about flying Westjet was the ability to get answers to questions quickly and personally. In my experiences with Air Canada there has been no customer support when things go wrong or the passenger has questions; being left with an un-answered phone line or endless automated phone menus does not count as customer service. Kudos to Westjet for placing their passengers at the top of their priority list! In these times of high fuel prices and competition between airlines, Westjet stands out for both quality and service.

WestJet customer review :  14 June 2011 by M Kroeker    (Canada)

YWG-YVR return. Check-in slow, have to drop your bags on the belt. Flight was fairly full, poor boarding, once on board FA's did their job that's about it. Selection of IFE was ok, have to purchase movies, AC is free. Buy on board food was avg. Arrived on time, bags were fairly quick. The return a week later, delayed an hour out of YVR, no explanation or apology. Similar service, not great, FA's were downright rude, chatting in the back. One water run was made throughout the whole flight. Bags arrived quick. Only reason I took WestJet was because the AC flight was sold out that day.

WestJet customer review :  9 June 2011 by P Sauveur    (Canada)

YHZ-YYZ-YHZ. Staff haggard looking and unprofessional with their constant chit chat about their personal lives. Flights late both ways and entertainment not started until well into flight. Poor selection of buy onboard snacks. Planes starting to show wear and tear.

WestJet customer review :  7 June 2011 by David Sebo    (Canada)

Late again, the last 6 consecutive flights with West Jet have not worked, flights between Edmonton and Comox or Edmonton and Abbostford are always late, sitting here right now waiting for flight no. 184 in Abbostford, going to be one and one half hours late. Always consistent.

WestJet customer review :  2 June 2011 by J Rico    (Spain)

YYZ-YUL-YYZ. Friendly service , onboard TV plenty of channels. Complementary drink during flight. Online check-in, allowing selection of seat at no charge like other low cost carriers, and electronic boarding pass option, which I find useful. Both flights right on time.

WestJet customer review :  26 May 2011 by Harold Ritzer    (Canada)

Edmonton-Toronto-Edmonton over the long weekend. Flight there perfect - full, but more than enough room. On time, pleasant crew, no complaints. Food sold, and of poor quality. All bags arrived quickly. Return, sat on the runway for over 1 hour because of a storm. The satellite system died, and the flight deck gave no updates, and failed to mention for a half hour that the runways were all closed - the flight attendants kept telling us we would depart "shortly". Overall, it was cheaper than Air Canada and just as good, if not better.

WestJet customer review :  4 May 2011 by J McDonald    (Canada)

YVR-OGG return B737-800. Pre-booked online several months previous, with seat selection for both legs. Generous baggage allowance, at that time 2 checked bags 50 lbs each, per passenger, no cost. Now only one bag for free, but this is still better than many other airlines. Check-in at YVR was quick, no big lineups and assistance by WestJet staff was available for people who hadn't printed their boarding passes ahead of time. We had ours already, so were able to go straight to check-in. Boarding is unstructured. I don't recall hearing an announcement for seniors or families with babies/toddlers to board first. Likewise, there is no boarding based on seating assignments. It still seemed to go fairly smoothly, but we were near the front of the line, and also seated up front on both flights, so were on board and seated early. The flight out to Kahului was delayed about 1/2 hour (may have been longer) due to a passenger being detained at US immigration, and subsequently the airline had to remove her luggage from the plane. While we were waiting to depart, the head FA requested two passengers from the first 6 rows volunteer to move to seats at the back of the plane (failing volunteers, two passengers would have been selected and asked to move). Seats were comfortable with lots of leg room. IFE cut out after being airborne for about 1/2 hour, after which it was movies only, for 5.99. Gone are the days of free entertainment and meals. Free snacks (cookies, bits & bites) and soft drinks, tea, coffee etc provided. Leaving Kahului was also straight-forward with no long lineups at check-in. Flight was smooth, and again, the FAs were friendly and helpful. Flight schedules both ways were good, leaving YVR at 9:40 AM and leaving Kahului at 2:05 PM, so nothing extreme either way. Baggage unloading at OGG was fairly quick, but YVR seemed to take a very long time. Planes on both legs of the journey were clean and comfortable and both flights were enjoyable (screaming toddlers on the return flight notwithstanding). This was our first time traveling with WestJet, and we would use this airline again.

WestJet customer review :  27 April 2011 by Peter Moffat    (Canada)

I flew back to Victoria from Winnipeg. The checkin time was 4:15am, checkin lady was not in a good mood, ordering me around with my luggage and generally being short, there was no one else in line! I asked for a window seat and went for the security gate, I then waited for most people to board. As I got to my seat I saw I was in the only seat without a window, this was not good, if I can't see out I get motion sickness. The flight didn't level off before I was feeling very uncomfortable - it was the worst flight I have ever experienced. If someone asks for a window seat there might be a reason. The checkin lady should have known that there is no window seat in the row she placed me, or did she place me there on purpose.

WestJet customer review :  26 April 2011 by D Glesby    (Canada)

YWG-PHX return. Friendly service outbound, but the return flight wasn't their finest. The only good thing was that it left on time. The flight was hot and uncomfortable, the crew seemed disinterested for the most part, and only a couple of channels on the tv were working all of them news channels and their flight times on the way back are awful (gets in at 1:00 am).

WestJet customer review :  26 April 2011 by N Shyshkin    (Canada)

MSY-YYZ, B737-700, great service and comfortable seats. If you want food you have to buy it, but the sub was tasty. Great PTV and was entertained well.

WestJet customer review :  21 April 2011 by L Barton    (Canada)

I've flown Westjet often especially between Vancouver Island and Calgary and have been generally satisfied with flights and service. However, on March 31st I took a connecting flight from Calgary to Palm Spring - hunger took over and I had no choice but to buy a snack. What a very poor selection! In desperation I tried the Ham and Cheese Sub. and took only a few bites, it was terrible, for two days following I suffered an upset stomach. Isn't it possible to serve a fresh sandwich?

WestJet customer review :  19 March 2011 by D Mottishaw    (Canada)

Cancun to Vancouver BC, boarded the plane on time but sat there for an hour and a half before being allowed back into the terminal. Told by the pilot the ground crew had "scratched the plane" and needed approval from Calgary to fly. After another hour and a half in the terminal we re-boarded the plane and sat there for at least another hour and a half before we took off. We were told by the pilot we would receive compensation from Westjet but 6 weeks later have heard nothing. Very friendly, good equipment but a drink and a sandwich would have gone a long way.

WestJet customer review :  19 March 2011 by T Wilson    (Canada)

Recently I booked a direct flight from Saskatoon to Abbotsford with a 45 minute stop in Calgary. With no prior warning we were asked to deplane in Calgary and see the WestJet agent at the gate for an announcement. When we reached the gate, we found out that WestJet had taken our plane and rerouted it to Mexico and said that they second leg of our flight would be in 2 hours. That flight was cancelled and we ended up spending 11 1/2 hours in the Calgary airport. There was no apology or explanation from WestJet. While they did provide meal vouchers. Considering I was expecting a 2.5 hour flight and it ended up taking nearly 14 hours I would hope that WestJet would have a customer service representative to talk to. When I called the Super Centre I was told that there was no one for me to speak to and I should use their feedback section on their web page. I asked the agent how long I could expect to wait to receive a reply and I was told approximately 5 weeks. This is totally unacceptable. WestJet will be my last choice as an airline from this point forward.

WestJet customer review :  14 March 2011 by T Cutlan    (Canada)

YYC-YYZ-CCC return. Booking a Westjet vacation was easy, staff friendly. Not much price difference between Westjet and Air Canada vacations. YYC to YYZ leg uneventful, check in cheerful and helpful. T3 has more places to eat with good service. Flight was okay, cheery cabin crew. Paid extra for exit row when it used to be reserved for tallest passengers. Irks one to see a 5'3 person in there when you have tried to book it. The sandwiches were not bad, all other snacks were junk food. No entertainment system to or from CCC but it is sat TV. Westjet staff in Cuba superb. Only real beef is no direct WJ flights YYC-Caribbean. The stop in Toronto is a pain. Value for money question is difficult to say as the distinction between AC and Westjet is blurring as Air Canada appears to be trying harder.

WestJet customer review :  2 January 2011 by Marian Shafonsky    (Canada)

We were very impressed with the excellent service both going to Calgary and returning home to Victoria - both my husband and I needed some assistance in the terminals and were given very kind and courteous care at both terminals!

WestJet customer review :  13 October 2010 by G Jolly    (UK)

Vancouver to London Ontario via Calgary. I was impressed with the service and the efficiency. For a low cost carrier, they are far better than Easyjet and Ryanair - in service, comfort, and value for money. Westjet were excellent by comparison.

WestJet customer review :  22 September 2010 by M Keenan    (Canada)

YYZ to YKA via YYC, and back. I haven't flown Westjet in a number of years, but I would say that their offering is comparable to Air Canada economy class. All three flights were more or less on time, and trouble free. Seat pitch feels similar to Air Canada. I didn't purchase any food, so can't offer an opinion on this. Air Canada's inflight entertainment is somewhat superior - they offer a wider variety of audio and video entertainment gratis, while Westjet offers certain TV channels for free and premium programming (Movies and certain TV programs) at additional cost (there is a slot to swipe a credit card in the seatback to pay for this). I did find it annoying that the channel displaying the aircraft's position (a personal favorite) was 80% Westjet advertising and only 20% map. Overall, I find the offerings of the two airlines to be quite similar, and wouldn't hesitate to fly Westjet over Air Canada if they offered a lower fare or a more convenient itinerary.

WestJet customer review :  16 August 2010 by Mike Bell   (Canada)

Westjet is average at best. I recently flew Saskatoon to Toronto with my 15 month old daughter and 6 year old son. I received no additional help from the staff with check-in, boarding, and on the return flight we didn't even get an infant take-off/landing briefing. I had to ask for some juice for my daughter during the descent. It was the only time she cried and any FA knows that crying child on descent with a juice to drink is a happy child.

WestJet customer review :  7 August 2010 by M Doyle    (Canada)

YYZ-YYC-YYZ. Outbound flight comfortable, but a bit late. Return leg just as comfortable and was on time. Inflight service good, entertainment was entertaining. Only complaint was the length of time it took for "special handling" luggage to appear upon return to YYZ. Overall, good value and will fly them again.

WestJet customer review :  2 August 2010 by D Runions    (Canada)

Has anybody noticed that you since a few months ago cannot check in to the front half of the aircraft by web check in? The front half of the plane is blocked out yet when you get on the aircraft there may be half the seats available. West jet advises that those seats are held for counter staff to have some flexibility. The other option they provide is to pay $10.00 at time of check in.I spend $10,000 per year on West Jet but they are really nothing special anymore.

WESTJET customer review :  30 July 2010 by Mike Tigg    (Canada)

YYZ-LAS-YYZ I normally would have flown Air Canada on this route but they wanted double the price than what Westjet charged and I decided to give Westjet a try. Hassle free departure from Terminal 3 at Pearson (unlike Terminal 1 with understaffed US customs and brusque security staff). Outbound flight on equipment that felt aged with cheery staff relentlessly pushing whatever food they are selling. Tiny TV screens on back of each seat negate considering paying $5.99 to ruin watching a movie. Free TV programs for those who care. Return was in a brand new 737-800 that was not equipped with ANY in flight entertainment system as it had not been outfitted with such yet. One was advised to purchase reading material before one boarded. For a no frills airline it compares well to Southwest in its attitude and service and makes Air Canada look very overpriced indeed if one can substantially save on the fare on the same route as I did.

WESTJET customer review :  8 July 2010 by Tony Banwait    (USA)

SFO-YVR return. Decent no frills airline that get you from point A to point B without all the glitz. Friendly cabin crew, soft drinks and cookies served at no charge. Other snacks, blankets and pillows available for a charge. The $7 charge for a blanket is excessive. Best feature is the two checked bags at no charge. Would fly again.