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WestJet customer review :  15 February 2012 by John McTavish    (Canada)

Have flown Westjet for the first time between YYZ and YYC. I'm highly disappointed! Those seats are not comfortable. The inflight entertainment system is ridiculous. The so called ''live TV'' when the crew makes an announcement doesn't even stop. With other airlines at least it stops so you can continue watching where you were. Plus I find the crew and the employee in general so unprofessional. This over friendly attitude just look too fake to me!

WestJet customer review :  15 February 2012 by P Tolnai    (Canada)

I've flown Westjet numerous times in the past few months and despite loving their inflight service and the comfort of their seats, I have to say it's time to upgrade or do away with inflight entertainment service. I have not been on a plane lately where a TV screen near me was malfunctioning. If the person in the middle seat touches the box with their foot, you can see all three screens flicker. Perhaps they should get rid of in- seat entertainment entirely and replace it with wifi and maybe a return to meal service. Everyone now has an iPod or DVD player anyway, it's sort of redundant.

WestJet customer review :  14 February 2012 by J Olivier    (Canada)

YYZ-YYC. TV worked properly for a change, managed to get most of the channels. Crew seemed disinterested in doing their work, which is a little unusual for Westjet. I do have to say though I can't stand their seats. I am only 5'9" but the seat ends about half way down my thigh. There is no support and after 4+ hours, a little tiring. Don't think I would fly them long distances.

WestJet customer review :  9 January 2012 by Leonard Pride    (Canada)

My wife and I flew Vancouver to Halifax. Our connection in Calgary to Halifax left before our flight from Vancouver got in. Information was passed to us and Westjet personnel were helpful, professional and friendly. We were given vouchers for meals, transportation and rooms for the night. Our final flight from Toronto to Halifax was on a new plane, inflight personnel were friendly with a kind word and smile.

WestJet customer review :  1 January 2012 by Michelle Richet    (Canada)

YVR to LAS once or twice every year since 2007, I use the self check-in online 24hr prior to my flight, and have never had a problem with it. When I get to YVR or LAS all I have to do is check my bag, staff are always polite and helpful. Cabin crew have always been very nice and helpful on all my flights.

WestJet customer review :  15 December 2011 by D Kottick    (Canada)

Orlando from Ottawa (Direct) but when checking in online found out there was a Layover in Toronto. We were never informed about flight changes. As well as that the flight left 45 minutes earlier than planned. The flight home was also later than booked. Is it not Westjet policy to inform us of any time changes? We were told that these changes were made early in the fall. Why were we not informed? Otherwise the flight itself was good.

WestJet customer review :  13 December 2011 by Mike McElhone    (Canada)

YLW to YKF. Great new connection. Used to have to leave Kelowna at 7am, sit in Calgary for almost 4 hours before departing to Kitchener. There is now a 10.10 with a 30 minute connection in Calgary for a total elapsed time of 5 hours. Very pleasant male attendant serving the middle of the plane, no stupid jokes or songs- just good service.

WestJet customer review :  8 December 2011 by C Johnson    (Canada)

I book about 10 flights a year and the service has continuously gone downhill. A few weeks ago my husband and I booked a flight to Edmonton and I was charged an additional $15 on my credit card - they said I checked to book seats which I never do and my husband and I didn't even get to sit together. Their new policy of one bag only is a crock - everyone is now carrying their baggage on board (me included) because you only have 1 free checked bag which means it takes forever to get to your seat while everyone is loading their own luggage and forever to get off. The last 2 flights I took with Westjet this month were both delayed while they waited for late passengers. I'm looking for a new airline!

WestJet customer review :  28 November 2011 by A Devries    (Canada)

YVR-PSP-YVR. Both flights on time, staff friendly and the planes are clean. I like this non-stop seasonal compared with connecting through SFO or LAX with UA. The only drawback was the small TV screens.

WestJet customer review :  23 November 2011 by Joe McNeill    (Canada)

Vancouver to Calgary - 2 hour layover - then Calgary to Regina. Plane boarded on time and efficiently in Vancouver. Staff were friendly as usual. Seat was comfortable and we had the exit row. We got a small snack and soft drink on each flight. Inflight TV was good, though it is getting dated compared to newer systems. Flight from Calgary to Regina was delayed 2 hours due to weather issues. De-ice added 20 minutes to the delay. Once airborne the flight was good.

WestJet customer review :  14 September 2011 by E McLoughlin    (Canada)

San Diego to Toronto with a connection in Calgary. There was only about 45 people on the first flight to Calgary, and the flight attendants were friendly and hospitable, making jokes with passengers. Calgary to Toronto was a little busier, however the staff were still excellent.

WestJet customer review :  13 September 2011 by T Mackel    (Australia)

Vancouver to Honolulu. The head stewardess was unprofessional, she spoke so fast that she was tripping over her words and we could not understand anything she was saying. Food was cold and over priced, there was no light beer for sale and no free water. I had to have my cabin bag under my seat the whole flight because all the overhead lockers were full as people were allowed to take too much cabin luggage onboard. The toilets were dirty and there were not enough for the amount of passengers. The movies that we had to pay for were old and out of date. Cabin lights were not dimmed so there was no way of getting some sleep.

WestJet customer review :  31 August 2011 by J Doerksen    (Mexico)

My husband and myself, along with our 2 children have flown at least 3 times a year for the past 4 years. Yes, the flights can be a bit late, however we all like the food offered, the satellite TV, and the friendly and helpful crew.

WestJet customer review :  23 August 2011 by K Sims    (USA)

Newark to Calgary return. Efficient check-in, flying with 2 children and one infant can be a pain however staff made it easy to get settled and comfortable in the cabin. They helped keep the kids entertained on the 4.5hr flight. Good value and flight was right on time.

WestJet customer review :  15 August 2011 by A Merchant    (UK)

Flew Vancouver-Calgary and Edmonton-Toronto. Efficient check-in procedure with Westjet staff on hand to help if needed. Queues never long and with a healthy luggage allowance, I was happy. Plenty of leg room on the planes and cabin crew were fine. Flights departed and arrived as scheduled with minimal fuss.

WestJet customer review :  12 August 2011 by R Kamaleddine    (Canada)

We flew from Toronto. The flight took off on time and the cabin crew were courteous. Onboard announcement in English was not legible while the recorded French one was good. Food and service were good.

WestJet customer review :  8 August 2011 by S Gibson    (New Zealand)

Prince George to Vancouver. Not only were the check in staff polite and friendly, they helped me tape my hula hoop onto my pack so I wouldn't have to pay an extra $22 for extra luggage. It then had to be untaped and re- taped at the oversized baggage check (because my pack was now too large to go through the scanner and had to be searched by hand). Staff were all very nice to me, which I really appreciated. Onboard staff are friendly, helpful and have a laid-back vibe. Great to have a complimentary hot or cold drink and snack even though it's such a short flight (1 hour).

WestJet customer review :  8 August 2011 by Frank Mauz    (USA)

HNL-YVR overnight flight on 737-800. Friendly, efficient FA's served juice and cookies. AVOD in each seat, but the TV channels did not work until close to Vancouver. Friendly and prompt telephone service prior to flight, including call-back service. Easy-to-use web site.

WestJet customer review :  1 August 2011 by J Olivier    (Canada)

Flew YYC-LAS roundtrip. Check-in people were friendly and courteous. We were processed quickly. Received bags at both locations fairly fast. Only one beverage run during the entire 2 hr 38 min flight. Two complaints. We found the seats to be narrower than average and we were not sure we would want to fly for a longer time. Secondly, approx 1/3 of the TV channels were not offered due to various issues. Disappointing when they advertise 24 channels and you only get about 15 of which few are children oriented. The screens are also very small.

WestJet customer review :  25 July 2011 by M Michaud    (Canada)

My partner and I were on a flight from Hamilton to Grande Prairie and due to unforeseen circumstances our flight was cancelled. I was very pleased with the service we received from the West Jet personnel from the Hamilton airport. We were re-routed to Calgary and West Jet picked up the tab for our overnight at a hotel and we were placed on a connecting flight the following day. The flight attendants, they were personable and entertaining.

WestJet customer review :  23 July 2011 by S Lynn    (Canada)

Booked direct flights to and from Orlando only to learn several days later that they had change the flights to multi- stop flights - 2 on the way down and 1 on the way home. Could book through other airlines for less money if I wanted to make stops. Booked WJ for the direct flights. Consider this false advertising.

WestJet customer review :  12 July 2011 by J Jones    (Canada)

YYZ-YOW. Very fast boarding. On-time. Not a minute late. Plane was Half full, comfortable seats. I'm 6 Feet and leg room was nice for me. nice flight attendants, always smiling. My only complain would be the screen. The screen is very small and only a few good things come one. But for a 1 hour flight I was fine.