WEBJET  Passenger Reviews and Passenger Trip Reports

WEBJET review :  20 December 2009 : by Andrew Coogans   (UK)

SDU-BSB, BSB-CNF and SDU-POA. All flights cheaper than the competition. Not a good first impression when Webjet had to transfer all passengers to Galeao Airport as their B733 couldn't land at Santos Dumont due to bad weather even though other airlines were operating. The genuine, smiling crew made up for this though. All other flights left within a few minutes of scheduled time. Legroom a little tight but nothing too bad. Cabin crews invariably very friendly and welcoming. They appear to enjoy their jobs - I overheard one lady in particular discussing the company with an elderly passenger who hadn't flown with them before and she was very knowledgeable and was marketing the company well. Small snacks and complimentary drinks served on all sectors. Ground crew friendly and informative too. The only annoying thing is non-Brazilians have to book by phone or at the airport as the website isn't set up to receive bookings by foreigners.

WEBJET review :  22 May 2009 : by G Villela  (Argentina)

São Paulo (GRU)-Brasília (BSB) and back, all-economy 737-300. Simple Web site, but functional, easy to navigate, book and buy - however, in Portuguese only. Seat allocation can be reserved only by phone. Decent fares, no surcharges, transparent rules, frequent promotions. Very friendly and efficient staff both on the ground and aboard; one can see they were very well trained and enjoy their work - a rarity today. Immaculate plane inside (in spite of a few worn paint spots on the fuselage), seat pitch better than in Gol or TAM. Announcements in English for foreign travelers. Food is a cold sandwich, small but not microscopic, and a small sweet - both very good. No alcohol, but plenty of soft drinks, fruit juices and mineral water. Punctuality was impressive - not a single flight delayed on the airport panels on both legs. The only real minus I saw was a very long time on the ground in stops (50-60 minutes) while one waits inside. My flights were nonstop, but were it not so, I'd be annoyed with that. Overall, I was impressed and definitely recommend Webjet. It was a really pleasant surprise.