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Webjet Passenger Reviews and Webjet Customer Trip Reports



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WEBJET Customer review :  5 June 2014 by Kreegher Bev    (New Zealand)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We booked a weekend to Sydney through Webjet and when LAN Chile flight was, we presume, canceled no one at Webjet could or would help. Apparently once you book and pay they don't want to know you, so consequently we spent 12 hours in Auckland airport with 2 children, 4yr old and 7 month old with no information. Won't be using Webjet again! Outward bound unacceptable, inward bound with Qantas was acceptable with lovely cabin crew.



WEBJET Customer review :  3 November 2012 by Marcelo Gruman    (Brazil)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SDU-BSB, Oct 31st. Unbelievable legroom, no inflight entertainment, no food, old planes. At least flight was on time.



WEBJET review :  19 May 2012 by Filip Maciagowski   (Poland)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

Yes

Value for Money:

No

Cabin Flown:

Economy

RIO-IGU. Old planes with worn seats, flight was on time, quite expensive food onboard, the ticket as for South America was quite cheap but comparing to European prices was quite expensive for that standard.


WEBJET review :  22 February 2012 by Alessandro de Francisco   (Brazil)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

SDU-GRU-SDU. B737-300's, they are a bit old and the seat comfort is average, but they are well maintained, B737-800's are new and very comfortable. If you want low price, average comfort and a punctual flight, fly with them.


WEBJET review :  18 May 2011 by R Tsvetcoff   (Brazil)

 

Trip Rating :  3/10

Score 3 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Very old planes, no comfort and meals are expensive. No reading lights, my table was broken. It's low-budget, but doesn't worth it.


WEBJET review :  14 March 2011 by Gustavo Maciel   (Brazil)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

São Paulo - Rio de Janeiro / SDU to Belo Horizonte return. 2 airplanes offering very nice comfort for a truly low-cost Airline. The other B737-300 offered average comfort, showing a bit of real age. I paid only 60USD for the return flight - a quarter of the price of the competitors. All flights in time, except for the CFN-SDU one, delayed for an hour.


WEBJET review :  21 January 2011 : by T Lyons   (USA)

 

Trip Rating :  4/10

Score 4 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

GIG-POA. Service on flight was fine, seat space good, but, as their flights seem to consist of multi-stop flights down the Atlantic, when the flight was delayed at the beginning it accumulated into a 2.5 hour delay, and as Infraero provides the staff for check-in, the only WebJet employees disembarked on the plane just to check us in. We spent an hour and a half just with the flight displayed as "delayed", then the flight arrived 30 minutes later than it had delayed. The embittered passengers did form a sort of camraderie, and the airline staff were profusely apologetic (although, as noted, they do not offer alcoholic beverages with which to reward us). The price was almost half of TAM or Gol (one-way was around R$100/US$60) and the planes themselves were well kept and quite comfortable. Don't know if this was just a bad day or not, its just a very small low-budget carrier.


WEBJET review :  20 December 2009 : by Andrew Coogans   (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

SDU-BSB, BSB-CNF and SDU-POA. All flights cheaper than the competition. Not a good first impression when Webjet had to transfer all passengers to Galeao Airport as their B733 couldn't land at Santos Dumont due to bad weather even though other airlines were operating. The genuine, smiling crew made up for this though. All other flights left within a few minutes of scheduled time. Legroom a little tight but nothing too bad. Cabin crews invariably very friendly and welcoming. They appear to enjoy their jobs - I overheard one lady in particular discussing the company with an elderly passenger who hadn't flown with them before and she was very knowledgeable and was marketing the company well. Small snacks and complimentary drinks served on all sectors. Ground crew friendly and informative too. The only annoying thing is non-Brazilians have to book by phone or at the airport as the website isn't set up to receive bookings by foreigners.


WEBJET review :  22 May 2009 : by G Villela  (Argentina)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

São Paulo (GRU)-Brasília (BSB) and back, all-economy 737-300. Simple Web site, but functional, easy to navigate, book and buy - however, in Portuguese only. Seat allocation can be reserved only by phone. Decent fares, no surcharges, transparent rules, frequent promotions. Very friendly and efficient staff both on the ground and aboard; one can see they were very well trained and enjoy their work - a rarity today. Immaculate plane inside (in spite of a few worn paint spots on the fuselage), seat pitch better than in Gol or TAM. Announcements in English for foreign travelers. Food is a cold sandwich, small but not microscopic, and a small sweet - both very good. No alcohol, but plenty of soft drinks, fruit juices and mineral water. Punctuality was impressive - not a single flight delayed on the airport panels on both legs. The only real minus I saw was a very long time on the ground in stops (50-60 minutes) while one waits inside. My flights were nonstop, but were it not so, I'd be annoyed with that. Overall, I was impressed and definitely recommend Webjet. It was a really pleasant surprise.










 


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