VUELING AIRLINES Passenger Reviews and Customer Trip Reports

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VUELING AIRLINES customer review :  15 March 2010 by Louis Nevins   (USA)

A nightmare. They cancelled our noon flight from Rome to Paris because of the French Air Controller's Work Action on Feb. 24. Informed us by email about 20 hours before departure time, but furnished no phone number to reach them. A hotel clerk finally reached them and they told us they would take us to Paris on their evening flight, only to inform us at the airport (after we returned our rail tickets that day less 20% and spent 45 Euros for a cab to the airport) that they had no seats to offer. No refunds ("Not their fault"), no apologies and no help whatsoever in making other arrangements. Ended up costing three of us over $1500 and major inconvenience. Book Vueling at your peril and expense.

VUELING AIRLINES customer review :  1 March 2010 by J Depaepe   (Belgium)

BRU-BCN-BRU A320. On the first leg there was a 2 hour delay, because of French air traffic control strike. Very cramped seats on 1st flight - a little better on the 2nd flight. But overall decent flights. You get what you pay for.

VUELING AIRLINES customer review :  23 January 2010 by W Avefanz   (USA)

Venice to BCN with major problems! Despite pre-paying for 4 bags of luggage, the check in clerk said we must 'go see the cashier to pay additional charges'. The cashier's line was filled with other non-europeans from our cruise, and all of us were forced to pay extra luggage charges. They charged me $380 USD and would not issue a credit card receipt. As a result, I had to either pay up or leave the bags or miss our flight home. I was not the only individual who was livid at having to pay the ransom to rescue our luggage.

VUELING AIRLINES customer review :  9 January 2010 : by G Vermeire   (France)

Paris-Rome return. Expedia marketed the airline as Iberia and it was only after having paid that we noticed it was a code share (so be careful). I agree with other reviews: extremely narrow legroom, very young and inexperienced staff, check in staff packs in people even though rows are empty. Positives - luggage allowance 23 kg + one 10 kg carry on, recent planes, snacks on plane cheaper than at airport. OK flight to Rome - on time. Our return flight was delayed 4 hours. No information in Rome (no clue, little English), no apologies from the ground staff, no complementary snack even though delay was over lunch.

VUELING AIRLINES customer review :  24 December 2009 : by Christos Tsanos   (Greece)

ATH-BCN-ATH. Extremely narrow legroom on first flight for a person of my height (6ft 1in). Much better on return flight, perhaps because it was code-shared with Iberia. Crew is somewhat aloof and inattentive but I'd put that down to their young age.

VUELING AIRLINES customer review :  19 December 2009 : by Robert Phillips   (Belgium)

BRU-VLC-BRU. Both flights on time. Vueling offer a fairly good product - from the booking process, pricing, aircraft, and timekeeping. However legroom on their A320s is very tight and can be uncomfortable for any above average passenger. Vueling have also changed my flight times (and even days) on several occasions causing inconvenience and extra expense. The crew are young, and generally professional - with safety announcements in Spanish and worryingly incomprehensible English!

VUELING AIRLINES customer review :  5 November 2009 : by Jose Carrillo   (UK)

Low-cost airline? Not at all, it's very expensive. The experience of buying a ticket through its website is painful. Their site must have been developed on a very low-cost budget. It's enough to put you off buying a ticket! Staff speak something unintelligible which is not spanish either. Cost of in-flight catering is sky high. Seats are crammed in.

VUELING AIRLINES customer review :  30 September 2009 : by K Huthnance   (Australia)

Nice to Barcelona and Barcelona to Ibiza. Our check-in was quick, staff friendly. Staff on the plane were friendly and competent, arrived on time, received all our bags intact. This is a low-cost airline, so I didn't expect full fare service - what we received was what we paid for and that was perfect. Would definitely recommend them to others who would like a low-cost flight.

VUELING AIRLINES customer review :  25 September 2009 : by L Baillie   (Spain)

ALC-CDG. Check-in lines long and very slow. I travelled with a pet and carry-on only luggage. Counter personal very efficient. Onboard there was very cramped seating, very tight under seat space on the Airbus. Oddly, general announcement loudspeakers blared electronic music during take-off, descent and landing. Like it or lump it. The flight attendants spent descent and landing standing together chattering loudly in the back of the plane. Unprofessional to say the least. The French and English in-flight announcements were unintelligible. This is a Spanish airline - at Alicante airport, Vueling bussed you out to the plane. At CDG we disembarked directly at the gate. Departure and arrival were on schedule.

VUELING AIRLINES customer review :  18 September 2009 : by P Torrents   (Spain)

It was the first time I used their recent boarding card-less mobile check-in which was good on paper and got me through security but on boarding it could not be used as it seemed to make their system freeze - so I was put to the side of the queue and had to wait for a some co- ordinator to verify I was actually checked in. By the time I got to my seat there was no space left on the overhead compartment for my bag. Flight itself, BCN-LIS, was nothing to write home about with cramped seats, overpriced catering and dirty seats with chewing gum on the sides and on the pocket.

VUELING AIRLINES customer review :  15 September 2009 : by Jennifer Atkinson   (The Netherlands)

Barcelona to Rome was delayed 3 hours then cancelled. We were put on another flight way later in the day. Under the EU Reg. 261/2004 we are supposed to be compensated 250E a piece for the cancellation in addition to food vouchers, the rescheduled flight, phone calls, etc. I have been getting the run around from the for months now. First they had me fill out a form. Then I had to send an email. Then another email. And another. They asked for information about my bank to complete the transfer. Weeks later after ignoring multiple emails they tell me the information was insufficient and asked for more information. Gave them that. They are still ignoring my emails and I haven't seen the compensation. They have horrible customer service.

VUELING AIRLINES customer review :  15 September 2009 : by Brian Mulhern   (Ireland)

Malaga to Paris. Flight was excellent, left on time and arrived early at Paris Orly. Check in was very slow - otherwise was pleased with the experience.

VUELING AIRLINES customer review :  9 September 2009 : by Paula Loguda   (USA)

Paris Orly to Barcelona. Same surname, two separate rows assigned. Very strict on luggage weights so not a good option for cruisers. Seats small with little leg space. Food for sale was not available by the time they reached our row.

VUELING AIRLINES customer review :  31 August 2009 : by Robert Phillips   (Belgium)

BRU-VLC-BRU. As a regular Vueling customer, I know what to expect - pretty good timekeeping, modern A320 aircraft, young quite friendly crew (although almost always poor and incomprehensible English when reading out the safety instructions). However, with Vueling's fusion of Clickair and Iberia nobody can honestly expect any improvement - and indeed on the outbound flight on a Clickair plane, the seat pitch was noticeably inferior - rather uncomfortable. Boths flights were quite smooth and service OK and I have to say that a medical emergency on the return flight appeared to have been dealt with calmly and quickly by the crew.

VUELING AIRLINES customer review :  18 August 2009 : by Gael Breizhat   (France)

Paris Orly to Rome return. I saw little difference with Air France domestic flights - seats were a bit closer and beverages non free. Planes were recent and well equipped, staff fair. The price was quite high but I purchased my tickets close to the trip date in summer.No luggage fee because I bought tickets through a travel agency Go Voyages: then a 20 kg allowance is included in the price. Overall impression fair.

VUELING AIRLINES customer review :  10 August 2009 : by Nicolas Schvartz   (France)

Paris-BCN. First I printed my boarding pass 3 days before departure on the internet. I was traveling with my friend. The system gave us 2 separate seats at the rear of the cabin! Impossible to select another seat. The plane was dirty, overhead locker was broken, its door was removed! I have not seen any plane with such space for legs. It was almost impossible to sit down. Luckily the plane was not full so we succeeded to have 3 seats for 2. Regarding cabin crew, the announcements in English are not understandable at all. All the crew was unpleasant. No smile, hello or goodbye. Same as Iberia. Easyjet is flying the line with a much better product as the same price.