Vueling Airlines Customer Reviews and Vueling Airlines Passenger Trip Reports

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VUELING AIRLINES customer review :  20 August 2010 by Ernesto Hernandez   (El Salvador)

Barcelona to Madrid, the flight was supposed to leave at 2045, and was delayed with no clear reason, and nobody gave all passangers a clear answer of what was happening. Finally the flight took off but at 0200 the next morning, and the only reason they gave was 'this is a low cost airline, what else can you expect'. The price was lower than other airlines but wasn't cheap.

VUELING AIRLINES customer review :  18 August 2010 by P Valenta   (Austria)

BCN-MAD-BCN. The flight to Madrid was on time and nice. I also got a seat next to the window, because I questioned at the Check In. But the return flight was delayed and then we didn't know on which Gate the boarding starts FAs were rude to passengers!

VUELING AIRLINES customer review :  13 August 2010 by Nicolas Vitoux   (France)

IBZ-CDG plane was dirty - carpet, seats, pockets was full of garbage! My seat was broken and the armrest was gone. The crew was young but not nice. I couldn't get a word during the announcements in English.

VUELING AIRLINES customer review :  9 August 2010 by P Herman   (Spain)

BCN-AMS return on A320. Overall happy with experience, although as others have noted this is a low-cost carrier so expectations should be kept low as per inflight service. Checked in online, no problems. Purchased extra-legroom seats, they were honoured and had loads of space, although it should be noted that these seats do not recline so you are also losing some comfort. The return flight was not full and some passengers moved to these seats for free, but then again its only 12 euros extra. Flight attendants were young, friendly and professional. Flight to Amsterdam left the gate more or less on time but spent 20 minutes taxing to the runway. Flight back left nearly an hour late due to incoming flight arriving late, in fairness they did an incredibly fast turnaround and they apologized for the inconvenience. Would not want to use them to connect to an intercontinental flight but for leisure travel will use again.

VUELING AIRLINES customer review :  5 August 2010 by D Fernandez   (Switzerland)

Zürich to Santiago de Compostela and return. Nothing special, a usual flight as you would expect from a low cost airline. Fair price, good value for money. 30 minutes late on the return leg, due to air controller strike in France.

VUELING AIRLINES customer review :  27 July 2010 by R Smith   (USA)

BCN-ORY. Flight delayed 30 min leaving for Paris and an hour on my return to Barcelona. Seats offer little legroom for people over 6 ft, but I have this problem on most airlines. Staff at check-in nice and assigned exit row seat on my return trip to Barcelona. Staff on plane very nice, professional, and fluent in English. Do have to pay for drinks and snacks, which is expected on budget airline.

VUELING AIRLINES customer review :  22 July 2010 by A da Silva   (France)

Customer service is awful. Their website doesn't work for me to book online so I had to call customer service. Apparently only 1 person speaks English there and even so not well, which made the phone call I had to pay for even more expensive. I had to call to book because "their" site wasn't working. On top of paying for the phone call I had to pay 10€ to book over the phone! The rep gave me a 20€ voucher for the next booking, which I must make over the phone, putting me in the same situation again. Not worth the hassle. Trip was fine though plane had not been cleaned.

VUELING AIRLINES customer review :  16 July 2010 by T Walker   (South Africa)

Rome to Paris flight delayed for over 2 hours. And for at least 15 minutes the flight was removed (disappeared) from the departures board. No staff in airport to answer questions. Staff showed up after 2 hours, at a different gate and they were the most incompetent, least helpful of any I've ever encountered. They should be trained. Vueling makes EasyJet look like Singapore Airlines.

VUELING AIRLINES customer review :  6 July 2010 by R Rodriguez   (USA)

BCN to OVD. My wife and I took the early morning flight to Asturias and returned the same day to Barcelona. I booked the tickets directly through Vueling at a substantial savings over the same offering on various other search engines and Iberia. Of interest, even up to the night before the on-line seat plans indicated a very empty pair of flights only to see almost every seat sold on the date of the flights. I suppose there is local resistance to paying the seat fees up front and have the airline assign them for free on the day of the flight. A basic, quick 50 minute flight - both segments on time, boarding reasonably quick with minimal on board service or space. However, you couldn't beat the price and you got what you paid for.

VUELING AIRLINES customer review :  6 July 2010 by Deborah Miranda   (Brasil)

No lines on the check in counter, the departure was perfectly on time. The seats are geat for a low cost airline. I have flown in many different renamed airlines and I saw no benefit in paying more . I would definitely fly again next time in Europe. Comparing to American Airlines I prefer Vueling! If you think how much money you are saving when you fly low cost it really surprised me it was that good.

VUELING AIRLINES customer review :  30 June 2010 by G Schneider   (USA)

The worst airline I have ever flown. Our flight Paris to Madrid was supposed to leave at 11AM and arrive in Madrid two hours later. No plane in Paris at 11Am and no announcement was made. There was no representative there to tell us what was happening at any time. An employee from another company told us the Vueling plane could not fly due to mechanical problems and we would have to wait. We were not allowed to transfer to another carrier. We were allowed a dried-out sandwich for lunch and six hours later another one for dinner, but not even a drink. Finally after 16 hours of sitting in the waiting room a different carrier arrived and we left Paris at 3-00am the next day. We had to take an expensive taxi (40 euros) from the airport to Madrid since public transportation was not running at that hour and lost our paid reservation (110 euros) for our hotel as well. Whatever savings we had from using this airline were more than cancelled out. Of course, we've never had any apology or the required compensation for such a long delay. Stay away from them.

VUELING AIRLINES customer review :  24 June 2010 by G Smith   (UK)

Flight to Seville delayed with no explanation. A320 seats very uncomfortable and no leg room for tall people. Both men had to sit sideways for the whole journey and it was lucky that they had no one sitting next to them. You can see by the seat plan of an A320 that they have removed seats and put in extras to squeeze in more people. It certainly is not a budget airline on price and the fact that they do not even supply free water is very bad. On the way home we had to pay extra to have seats with more legroom. I booked the flights with Iberia and expected better than we got. The flights spoilt an otherwise wonderful family holiday in the beautiful city of Seville.

VUELING AIRLINES customer review :  23 June 2010 by L Eames   (Spain)

LHR to Bilbao. Flight late boarding and late leaving by almost an hour. I could understand the announcements in Spanish, which was fortunate, as those in English were undecipherable. Seats smart grey leather, but very close together. With such a tight seat pitch, they really shouldn't let the seats recline - but they do, right into your face. Rules about number and size of hand luggage totally ignored, I saw one girl with three items all of which looked larger than the stated dimensions. Otherwise, an uneventful flight.

VUELING AIRLINES customer review :  18 June 2010 by T Groot   (Netherlands)

AMS-BCN return. Printed boarding pass at home, flight on time, check in quick and efficient. Seat fine, was not very spacious. I had only hand luggage with me, they didn't measure it or weigh it. Announcements in Spanish and English, the English one was really quick on the way to Barcelona, on the way back is clear and perfectly understandable.

VUELING AIRLINES customer review :  13 June 2010 by M Eustace   (UK)

London to La Coruna. The flight was not full, the plane had not been cleaned and there was litter everywhere - carpets and seats dirty. The crew have clearly been on a course of speed talking. Any announcements in English were pointless as they were completely unintelligible. It is to be hoped that Veuling technical competence exceed their customer care. I guess you get what you pay for.

VUELING AIRLINES customer review :  7 June 2010 by David Broughton   (UK)

Heathrow to La Coruna return. Found the flight pleasant, legroom adequate and the flight staff attentive. Spanish is the first language used which is to be expected on a Spanish airline.