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VUELING AIRLINES Passenger Reviews and Customer Trip Reports |
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VUELING AIRLINES customer review : 15 March 2010 by Louis Nevins (USA)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
A nightmare. They cancelled our noon flight from Rome to Paris because of the French Air
Controller's Work Action on Feb. 24. Informed us by email about 20 hours before departure
time, but furnished no phone number to reach them. A hotel clerk finally reached them and
they told us they would take us to Paris on their evening flight, only to inform us at the
airport (after we returned our rail tickets that day less 20% and spent 45 Euros for a cab to
the airport) that they had no seats to offer. No refunds ("Not their fault"), no apologies
and no help whatsoever in making other arrangements. Ended up costing three of us over $1500
and major inconvenience. Book Vueling at your peril and expense.
VUELING AIRLINES customer review : 1 March 2010 by J Depaepe (Belgium)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
BRU-BCN-BRU A320. On the first leg there was a 2 hour delay, because of French air traffic
control strike. Very cramped seats on 1st flight - a little better on the 2nd flight. But
overall decent flights. You get what you pay for.
VUELING AIRLINES customer review : 23 January 2010 by W Avefanz (USA)
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Trip Rating : 1/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Venice to BCN with major problems! Despite pre-paying for 4 bags of luggage, the check in
clerk said we must 'go see the cashier to pay additional charges'. The cashier's line was
filled with other non-europeans from our cruise, and all of us were forced to pay extra
luggage charges. They charged me $380 USD and would not issue a credit card receipt. As a
result, I had to either pay up or leave the bags or miss our flight home. I was not the only
individual who was livid at having to pay the ransom to rescue our luggage.
VUELING AIRLINES customer review : 9 January 2010 : by G Vermeire (France)
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Trip Rating : 5/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Paris-Rome return. Expedia marketed the airline as Iberia and it was only after having paid
that we noticed it was a code share (so be careful). I agree with other reviews: extremely
narrow legroom, very young and inexperienced staff, check in staff packs in people even though
rows are empty. Positives - luggage allowance 23 kg + one 10 kg carry on, recent planes,
snacks on plane cheaper than at airport. OK flight to Rome - on time. Our return flight was
delayed 4 hours. No information in Rome (no clue, little English), no apologies from the
ground staff, no complementary snack even though delay was over lunch.
VUELING AIRLINES customer review : 24 December 2009 : by Christos Tsanos (Greece)
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Trip Rating : 6/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
ATH-BCN-ATH. Extremely narrow legroom on first flight for a person of my height (6ft 1in).
Much better on return flight, perhaps because it was code-shared with Iberia. Crew is somewhat
aloof and inattentive but I'd put that down to their young age.
VUELING AIRLINES customer review : 19 December 2009 : by Robert Phillips (Belgium)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
BRU-VLC-BRU. Both flights on time. Vueling offer a fairly good product - from the booking
process, pricing, aircraft, and timekeeping. However legroom on their A320s is very tight and
can be uncomfortable for any above average passenger. Vueling have also changed my flight
times (and even days) on several occasions causing inconvenience and extra expense. The crew
are young, and generally professional - with safety announcements in Spanish and worryingly
incomprehensible English!
VUELING AIRLINES customer review : 5 November 2009 : by Jose Carrillo (UK)
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Trip Rating : 5/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Low-cost airline? Not at all, it's very expensive. The experience of buying a ticket through
its website is painful. Their site must have been developed on a very low-cost budget. It's
enough to put you off buying a ticket! Staff speak something unintelligible which is not
spanish either. Cost of in-flight catering is sky high. Seats are crammed in.
VUELING AIRLINES customer review : 30 September 2009 : by K Huthnance (Australia)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Nice to Barcelona and Barcelona to Ibiza. Our check-in was quick, staff friendly. Staff on the
plane were friendly and competent, arrived on time, received all our bags intact. This is a
low-cost airline, so I didn't expect full fare service - what we received was what we paid for
and that was perfect. Would definitely recommend them to others who would like a low-cost
flight.
VUELING AIRLINES customer review : 25 September 2009 : by L Baillie (Spain)
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Trip Rating : 6/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
ALC-CDG. Check-in lines long and very slow. I travelled with a pet and carry-on only luggage.
Counter personal very efficient. Onboard there was very cramped seating, very tight under seat
space on the Airbus. Oddly, general announcement loudspeakers blared electronic music during
take-off, descent and landing. Like it or lump it. The flight attendants spent descent and
landing standing together chattering loudly in the back of the plane. Unprofessional to say
the least. The French and English in-flight announcements were unintelligible. This is a
Spanish airline - at Alicante airport, Vueling bussed you out to the plane. At CDG we
disembarked directly at the gate. Departure and arrival were on schedule.
VUELING AIRLINES customer review : 18 September 2009 : by P Torrents (Spain)
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Trip Rating : 5/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
It was the first time I used their recent boarding card-less mobile check-in which was good on
paper and got me through security but on boarding it could not be used as it seemed to make
their system freeze - so I was put to the side of the queue and had to wait for a some co-
ordinator to verify I was actually checked in. By the time I got to my seat there was no space
left on the overhead compartment for my bag. Flight itself, BCN-LIS, was nothing to write home
about with cramped seats, overpriced catering and dirty seats with chewing gum on the sides
and on the pocket.
VUELING AIRLINES customer review : 15 September 2009 : by Jennifer Atkinson (The Netherlands)
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Trip Rating : 1/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Barcelona to Rome was delayed 3 hours then cancelled. We were put on another flight way later
in the day. Under the EU Reg. 261/2004 we are supposed to be compensated 250E a piece for the
cancellation in addition to food vouchers, the rescheduled flight, phone calls, etc. I have
been getting the run around from the for months now. First they had me fill out a form. Then
I had to send an email. Then another email. And another. They asked for information about
my bank to complete the transfer. Weeks later after ignoring multiple emails they tell me the
information was insufficient and asked for more information. Gave them that. They are still
ignoring my emails and I haven't seen the compensation. They have horrible customer service.
VUELING AIRLINES customer review : 15 September 2009 : by Brian Mulhern (Ireland)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Malaga to Paris. Flight was excellent, left on time and arrived early at Paris Orly. Check in
was very slow - otherwise was pleased with the experience.
VUELING AIRLINES customer review : 9 September 2009 : by Paula Loguda (USA)
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Trip Rating : 3/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Paris Orly to Barcelona. Same surname, two separate rows assigned. Very strict on luggage
weights so not a good option for cruisers. Seats small with little leg space. Food for sale
was not available by the time they reached our row.
VUELING AIRLINES customer review : 31 August 2009 : by Robert Phillips (Belgium)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
BRU-VLC-BRU. As a regular Vueling customer, I know what to expect - pretty good timekeeping, modern A320
aircraft, young quite friendly crew (although almost always poor and incomprehensible English
when reading out the safety instructions). However, with Vueling's fusion of Clickair and
Iberia nobody can honestly expect any improvement - and indeed on the outbound flight on a
Clickair plane, the seat pitch was noticeably inferior - rather uncomfortable. Boths flights
were quite smooth and service OK and I have to say that a medical emergency on the return
flight appeared to have been dealt with calmly and quickly by the crew.
VUELING AIRLINES customer review : 18 August 2009 : by Gael Breizhat (France)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Paris Orly to Rome return. I saw little difference with Air France domestic flights - seats
were a bit closer and beverages non free. Planes were recent and well equipped, staff fair.
The price was quite high but I purchased my tickets close to the trip date in summer.No
luggage fee because I bought tickets through a travel agency Go Voyages: then a 20 kg
allowance is included in the price. Overall impression fair.
VUELING AIRLINES customer review : 10 August 2009 : by Nicolas Schvartz (France)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Paris-BCN. First I printed my boarding pass 3 days before departure on the internet. I was
traveling with my friend. The system gave us 2 separate seats at the rear of the cabin!
Impossible to select another seat. The plane was dirty, overhead locker was broken, its door
was removed! I have not seen any plane with such space for legs. It was almost impossible to
sit down. Luckily the plane was not full so we succeeded to have 3 seats for 2. Regarding
cabin crew, the announcements in English are not understandable at all. All the crew was
unpleasant. No smile, hello or goodbye. Same as Iberia. Easyjet is flying the line with a
much better product as the same price.
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