VUELING AIRLINES review :  5 June 2009 : by P Macfarlane

Malaga to Barcelona and Barcelona to Venice went well. Nice to have allocated seats as of old. The website is getting trickier but not as bad as some. The only problem we had was at Barcelona where they have their own terminal in the opposite direction to the others. So turn right on the way out!

VUELING AIRLINES review :  18 May 2009 : by M Preston

An excellent carrier spoiled by appallingly rude check in staff at Barcelona. Last time I flew with them the check in agent was thoroughly unpleasant to the woman in front of us, a lady whose baggage was slightly overweight. The intervention of the 'supervisor' succeeded in making the passenger so irate that she ended up yelling at the staff and being told she could not fly. Both parties were in the wrong but the staff handled this very badly. Checking in yesterday we stood in the queue for one of the counters and as we put our documents on the counter the two women behind it stood up and began talking to two colleagues. We assumed a shift change was taking place but suddenly realised that they had simply left, without telling us that they were leaving, not directing us to another counter, nothing. We then went to another counter and when I mentioned to the agent there that some of her colleagues were very 'mal educados' (literally 'badly educated' but in Spanish it is equivalent to discourteous) she told me I had no respect for her! Once onboard the aircraft, we had pleasant service and an early arrival, but it seems that the Iberia influence has tainted what used to be an excellent airline, at least when it comes to ground handling. A great pity.

VUELING AIRLINES review :  7 May 2009 : by M Shaw

AMS-Barcelona RT. They oversold the flight and did not have a system of which passengers had priority. Instead, it was a 1st come- 1st ticketed system. I and about 8 others arrived on time but were not allowed to check-in for the last flight of the day. After a lot of waiting, we were offered hotel vouchers for a nice 4 star hotel and meal vouchers for dinner and breakfast the next day. I thought of this was quite nice and was starting to calm down. We were also informed the airline would compensate us 250 euros, pursuant to EU law. And that was where the trouble began! I was purposely given the run around for 2 months straight after filing my compensation request. They will keep telling you to email your bank account information and routing number. They will pretend that there was a problem with the number and keep telling you that the money will be placed in your account soon. I finally gave up on demanding the money, but to my surprise - more than 6 months later - today I noticed a strange wire transfer in my checking account! I still would not fly with them again, but this was a pleasant surprise..

VUELING AIRLINES review :  18 April 2009 : by R Phillips

BRU-VLC-BRU. Vueling is one of the better "low cost carriers". Website fairly easy to use and no tricks - although you do now have to pay to choose your seat, 20 EUR per suitcase round trip and 8.50 EUR credit card booking fee. Overall a good product - fairly new aircraft (all A320) although with tight seating. You can pay for extra space in front three rows/emergency exits Good time keeping although prone to change departure time regularly. Young enthusiastic crew - often Latinos/Eastern europeans -often incomprehensible announcements in English - particularly worrying during the safety briefing. Good check in staff and quick baggage collection.

VUELING AIRLINES review :  26 March 2009 : by Diego Bianconi

NCE-BCN-NCE with Vueling. First leg was delayed 2 hrs, which is the standard Vueling delay on this route. Arrived in BCN at am. Return flight, scheduled to take off at 20.50, was given on time by Vueling (but AENA website already announcing a 2 hrs delay from the morning). Then delay grew to 2.5 hrs, then 3+ hrs. Flight to Rome was also 4+ hrs delayed. I don't give them the minimum score only because they managed to get us to NCE, although in the middle of the night. Flights were smooth, but everybody was already too furious to appreciate. Bottom line: if you are very flexible with flight times and do not mind being stranded for 8 hrs in an airport with unclear info, fly with them. If you are time-sensitive stay away!

VUELING AIRLINES review :  12 February 2009 : by Ed Broens

AMS-BCN-AMS. Both flights on time, uneventful and almost full. A320 was clean. The flight crew spoke very limited English with a heavy Spanish accent. Safety announcements in English were impossible to understand. Ground crew in AMS very strict on cabin luggage size and weight which made the boarding process much more efficient. Very good experience for a low cost airline.

VUELING AIRLINES review :  9 February 2009 : by Pieter Boone

BCN-AMS. Flight on time and plane parked in BCN connected to the terminal, which is so much better than when it is on a remote stand. Flight uneventful, seat pitch is very tight and plane a bit tatty. Crew is okay and information adequate. Although flight landed 20 minutes before schedule in Amsterdam it took almost 20 minutes to reach the gate, which was so far from the airport exit that I felt like I was on a delayed flight.

VUELING AIRLINES review :  15 January 2009 : by Milton Cassidy

Paris to Rome. As with any carrier irrespective of budget or main stream, what makes it a pleasant flight to a large degree is the crew. I could not believe the arrogant way they spoke to their passengers. They even stopped passengers from using the front toilet. One got the impression that they were doing us a favour just by being there - the last time I will ever be travelling with them. Today we have choices, my advice, think twice before using this airline.

VUELING AIRLINES review :  12 January 2009 : by P Roberts

BRU-Valencia. Vueling are now the only airline on this route. Consequently prices with Vueling have increased not only on basic fares but also with add-ons such as pay for luggage, pay to choose your seat etc. Yet despite this, they still offer a good product. Nice new Airbus 320s, seating a little tight but nice interiors, good timekeeping. Crew young and friendly but only Spanish and terrible english speaking. Difficult for the francophone Belgian passengers - as I have little other choice I choose Vueling - easy to book on line and overall a good product. Just waiting for the prices to drop in view of the reduction in fuel costs.

VUELING AIRLINES review : 6 January 2009 : by Richard Dowling

Customer Rating : 1/5

Great website for booking, in April 2008 we booked 2 seats Seville-Amsterdam 0730 29SEP008 for USD$250. In May a brief email from Vueling said change of schedule, now 0630 28SEP2008. Like most English speakers we think change of schedule is change of time which we noted. Email did not say cancelled flight, or "please note change of day" or anything to warn us. We arrive at Seville airport on Monday, flight left day before. Along with another 15 equally fooled passengers we had to pay full fare of US$1200 to get to Amsterdam via Valencia, an all day event, no other choice. Complaining for refund is a waste of time, once they have your money why should they care ? A pity, we could have been happy customers if they were honest enough to say in plain English the Monday flight was changed to Sunday. Book with great caution.

VUELING AIRLINES review : 6 January 2009 : by Richard Dowling

Customer Rating : 1/5

Great website for booking, in April 2008 we booked 2 seats Seville-Amsterdam 0730 29SEP008 for USD$250. In May a brief email from Vueling said change of schedule, now 0630 28SEP2008. Like most English speakers we think change of schedule is change of time which we noted. Email did not say cancelled flight, or "please note change of day" or anything to warn us. We arrive at Seville airport on Monday, flight left day before. Along with another 15 equally fooled passengers we had to pay full fare of US$1200 to get to Amsterdam via Valencia, an all day event, no other choice. Complaining for refund is a waste of time, once they have your money why should they care ? A pity, we could have been happy customers if they were honest enough to say in plain English the Monday flight was changed to Sunday. Book with great caution.

VUELING AIRLINES review : 31 December 2008 : by Sylvain Preseault

Customer Rating : 2/5

They changed the departure from 10:35 to 13:45 from Rome to Paris, so I will be missing my tranfer flight from Paris to Montreal. Canceling and getting refunded seems complicated and I'm waiting to see how it will end.

VUELING AIRLINES review : 11 December 2008 : by Andrija Matic

Customer Rating : 3/5

Barcelona to Rome Fiumicino on A320. Cabin crew announcements in English were impossible to understand. It is crucial that Vueling starts to pay attention to the level of proficiency in English of their flight attendants. This is not my first time on Vueling and level of English knowledge of their CCMs decreases with each flight.

VUELING AIRLINES review : 3 December 2008 : by J Kresge

Customer Rating : 4/5

VCE-MAD-VCE. Excellent Budget carrier serving Madrid from Venezia. Both flights coming and going were uneventful. They left on time and arrived early. Flight attendants very friendly and gave my young daughter a booklet with stickers for her to design her own flight experience. Food on board for sale at prices comparable to the airport. Check in was quick and easy. We paid for one checked bag and the bag was off loaded and on the belt 10 minutes after de-planeing both in Madrid and Venezia.

VUELING AIRLINES review : 13 November 2008 : by A Maduro

Customer Rating : 5/5

MAD-CDG-MAD. A320. Impeccable plane, friendly crew, on-time departure and arrival, comfortable leather seats with more space available for a premium at time of booking, tasty and not so expensive selection of snacks, beverages and sandwiches on-board. Very good deal on short-haul flight.

VUELING AIRLINES review : 16 October 2008 : by Matt Ray

Customer Rating : 5/5

Fun, young, high energy airline and enjoyable to fly. And inexpensive to boot. Thumbs up.

VUELING AIRLINES review : 11 October 2008 : by L Fernandes

Customer Rating : 4/5

BCN/LIS. Since Vueling started operating LIS-BCN I have used them quite often not only to BCN but also to MAD. Nice plane, nice crew and on time. The check at Terminal C is even better - only negative part is that it takes you more time from the train stop. Vueling is no doubt one of the better airlines I have ever flown and I hope they keep different attitude after the fuure merger with Clickair.

VUELING AIRLINES review : 7 October 2008 : by Andrija Matic

Customer Rating : 3/5

Barcelona - Madrid return. Outbound flight operated by older Airbus 320, cabin showing its age, cabin crew polite when asked, but otherwise not interested in passengers and spoke almost useless English. Return on new A320 with courteous and professional cabin staff. On both planes legroom terribly tight. Both departures on time. Regarding price and quality / price ratio I will use them again.

VUELING AIRLINES review : 29 September 2008 : by J Kinnee

Customer Rating : 5/5

Malaga to Paris. Nice clean comfortable aircraft, good service, left right on time, I particularly liked the fact that you I could check in online and print off my boarding pass.

VUELING AIRLINES review : 25 September 2008 : by Dag Henning

Customer Rating : 2/5

BCN-MAD with 2 small children and 2 adults - flight was on time, and almost fully booked. However the air-condition was not working properly and the temperature on board was above 30 degrees. Everyone used the safety card as a fan - and even though a lot of people complained they said there was nothing they could do. In addition the seating was cramped.

VUELING AIRLINES review : 5 September 2008 : by Mark Wadham

Customer Rating : 5/5

I have used Vueling twice and been equally satisfied on both trips. The website is easy to navigate. I particularly appreciate the possibility to select the seat of my choice on booking. Of all the low cost companies I have used this one stands out from the crowd for the quality of their offering. I hope they thrive and develop.

VUELING AIRLINES review : 20 August 2008 : by J Bechaux

Customer Rating : 4/5

PMI to BCN (only 45 min). Everything was okay, the plane was clean and new. Cabin crew was attentive although I have to say there was not enough space in the overhead lockers, added to the fact that the plane was full. Announces were clear (for once the air hostess was not shouting on the microphone). Vueling is a low cost airlines but still you are not treated as an animal like some do (as Ryanair). Music on the plane was pleasant, take off and landing were perfect! I cannot put 5/5 because their only flight from PMI to BCN is at 00.45 and then it is not that easy to get home. Also they charge you 10e for a checked luggage which is quite a lot. Finally, they try to get every little euro they can (you would tell me it's a low cost) but you have to pay 2e if you want to select your seat before check-in or sometimes more depending on which seat you choose. On the overall, very good flight, smooth check-in and cool atmosphere on the plane.

VUELING AIRLINES review : 14 August 2008 : by F Tan

Customer Rating : 5/5

Barcelona - Paris CDG. Apart from some confusion over which terminal we were to check it at, the airplane, crew and service were excellent. Loved the option to pay a little bit more to secure good seats and also the great music and in-flight magazine - quirky and very cool.