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Vueling Airlines Customer Reviews and Vueling Airlines Passenger Trip Reports



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Vueling Airlines customer review :  31 August 2012 by Ronald Bennett   (France)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Having experienced a 6 hour delay before leaving Malaga for Barcelona at 4 o clock in the morning we now find that our connecting flight to Southampton has been delayed for at least 2 and a half hours. No explanations, no information, no staff in sight - nothing! As a compensation for the 6 hour delay we are offered a €20 voucher to set off against our "next flight". I implore everyone never to use this airline. It boasts of having moved up to the first division of airlines; first division of lack of service.


Vueling Airlines customer review :  31 August 2012 by Sergio Tenconi   (Sweden)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Arlanda - Barcelona. First announcement for a delay of 1 hr, then 2, then due to technical failure a new aircraft would arrive from Hungary! That one also delayed. Due to delay we did not get the extra space we had paid for, due to overbooking. We arrived at final destination with 8 hour delay. No customer email to complain and no one to talk to. First and last time with Vueling!


Vueling Airlines customer review :  31 August 2012 by Mirella Refghi   (Italy)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Rome to Menorca on the 21st of August and returned on the 26th via Barcellona. Check-in online was not working at all, so we had to stand on a very long line for 45 minutes on the outbound. I paid extra money to have front seats, yes but you cannot put the suitcase in the overhead compartment because the Demo Kits are stored there. On the way back we went 3 times to Mahon in order to get the boarding passes before the departure day, as we knew it would be crowded: the first, it was too soon, next they gave us the Menorca/BCN boarding at 12.00 but asked us to go back to get the BCN/Rome boarding pass later. BCN/Rome also had +3 hrs delay!


Vueling Airlines customer review :  29 August 2012 by M Steigerwald   (Spain)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

I flew from BCN to SVQ. Flight would have been on time, hadn't there been an absolute chaos on board. Flight attendants were very friendly but had to cope with rude passengers who simply don't understand what one piece of hand luggage means. Flight was full and so where the overhead bins within 10 minutes. Passengers came with 3 bags and were yelling at the flight attendant that they had payid for the ticket and that it is the airlines problem to have enough space for their stuff. After 30 minutes discussing with the passengers they told them that either they calm down and give the luggage to be stowed in the belly of the aircraft or they would call security and they would stay on ground. This worked and these passengers finally sat down and were quiet the rest of the journey. Flight was smooth but my knees where hurting as I was squeezed to the seat in front of me. just not enough legroom. If there was an alternative from Barcelona I would choose it.


Vueling Airlines customer review :  25 August 2012 by Nikki Ortiz Hontiveroz   (Canada)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Rome to Barcelona. Booked it via Iberia website. Fare is the same as if you book on Vueling website but the difference is, you do not pay baggage charges if book as an Iberia flight so this should serve as a tip for everyone. Flight was smooth. Aircraft was old but comfortable. Flight attendants were all smiling and seems eager to help. Nothing particularly outstanding about this airline but would fly them again due to fare being reasonable.


Vueling Airlines customer review :  25 August 2012 by S J Gibbins   (UK)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Just returned from a 4 day 5 night stay in Barcelona travelling from Cardiff. Excellent service and the best part is being able to get to the airport in 20 mins from home. Thinking about using Vueling for my next long weekend to Nice.


Vueling Airlines customer review :  22 August 2012 by D Burgess   (Australia)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

BCN-SVQ. Early morning flight down to Seville. Check in was good, flight was on time and pleasant. Had read indifferent reports on Vueling but my experience was positive. Recommend based on my first experience.


Vueling Airlines customer review :  22 August 2012 by J Vaughan   (UK)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Only use them because they fly Cardiff to Alicante and for this reason would use them again. Very basic. Food/drink pricey. Staff were pleasant but English fluency scored low, particularly the onboard announcements - a point exacerbated by loud interference on the intercom.


Vueling Airlines customer review :  22 August 2012 by C Harper   (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Southampton to BCN and return. Out on 9th Aug and return on 18th Aug. Excellent flight both ways on time and good check in. One problem on return was slow refreshment service appeared one person served the other took cash thus took ages to serve all, children had to leave some drink as we were on approach, we were not served until we had throttled back over the channel. Staff were very friendly. Should they fly from Southampton to BCN will use them again.


Vueling Airlines customer review :  17 August 2012 by Paul Bosanquet   (UK)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Flew Cardiff to Barcelona on 10th August. Flight on time, staff on board friendly and efficient. Airbus A320, clean modern aircraft and extra legroom seats comfortable. Only downside, no online check in from Cardiff yet. Return journey from Barcelona, pleasantly surprised to see Vueling open a block of check in desks for all flights and therefore able to check in within 15 minutes of arrival. Return flight slight delay but again newish A320 aircraft and great service from cabin crew. Will definitely use again. They are a budget airline with allocated seating making the experience more relaxed than some other budget airlines.


Vueling Airlines customer review :  14 August 2012 by J Serrano   (Spain)

 

Trip Rating :  3/10

Score 3 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Horrible Customer Service at Paris Orly. More than 3 hours of delay, ok, this can happen from time to time. Then we asked to customer service for information, they had no idea. Ok, this might happen. They stated they have no information whatsoever on the new flying time. Then, information on the panels showed "flight on time", then boarding in a door that was not the right one, then boarding on another door, everyone moving again, but no plane. Then Vueling customer service left, no one in the counter. Then, new announcements for immediate boarding, then in that door there is the boarding for another Vueling flight, not ours, Chaos. We tell the Vueling personnel at the boarding gate and she, nicely, tells us "are you able to read? This door is not for your flight !" What a nice service from this lady. We arrived to Barcelona next day (were supposed to arrived at 9pm) really annoyed with those people that work as " customer service " for Vueling. Only one nice word to a lady, kind of supervisor, that took finally care of the situation. Information at the end was provided (bad news on hour departure but at least trustable news), complaint forms were made available, a sandwich and a refreshment offered. Vueling Customer Service personnel at Paris Orly is a real low cost service and some of the persons there are really not able to deal with customers and act with minimum empathy and competence.


Vueling Airlines customer review :  27 July 2012 by Lynne Davies   (UK)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

I recently flew to Palma from Cardiff, return journey with family, and, from the minute we booked in to our arrival at our destination, the service could not be faulted. Staff were pleasant and looked happy - even the plane looked clean and fresh. The biggest bonus was being able to fly from Cardiff.


Vueling Airlines customer review :  16 July 2012 by Michael Vossenberg   (Dubai)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Instead of enjoying the first night in Marbella, we got stuck in Vienna. After Boarding, the announcement came that due to technical Problems we had to disembark the aircraft, initially they told us to return after 2 hours, later the flight was cancelled. After chaotic discussions / announcements / luggage collection, they booked 80 rooms for a full aircraft (A320). So now we are in the hotel, not knowing what is next.


Vueling Airlines customer review :  5 July 2012 by J Moore   (UK)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

SOU–BCN–IBZ–BCN–SOU. I read the other reviews on Vueling before setting off, I was slightly hesitant when we all arrived at Southampton (3 flights from SOU-BCN during the summer months) for our flights to IBZ. I shouldn't have been worried, all 4 flights were great. The aircraft's were clean and tidy, grey leather seats and colourful headrest covers. The crew were very friendly and polite, they moved one of our party who was over 6ft to an emergency exit seat on 3 out of the 4 flights, service you don't get on other full service carriers. You do have to pay for drinks and snacks which is common on any low cost carrier. Although Vueling isn't a well known airline in the UK I would certainly book them again without question. Oh and all our check- in luggage arrived which was great!


Vueling Airlines customer review :  19 June 2012 by S Blum   (France)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Absolutely appalled by Vueling. Flying from Paris to Barcelona Sunday night and we arrived the requisite "40 minutes before or else" to check in, but their representative decided we were 10 minutes late (meanwhile there was no security line -- plenty of time to make the flight!). Then they made us purchase another ticket for 120€ (the first representative wouldn't, couldn't, or simply didn't want to help us out and we had to wait in line for another Vueling desk). The next Vueling representative agreed that, indeed, your extortion policy was ridiculous. With seemingly no other options, we attempted to purchase a new ticket with the Iberia miles - but their human representatives (both Vueling and Iberia) wouldn't process this request and instructed us to either call the company directly or go online. Silly and incredibly inefficient. I am extremely disappointed by Vueling (and Iberia) and cannot recommend this airline. How can anyone have confidence in Vueling if they don't seem to respect their own customers?


Vueling Airlines customer review :  18 June 2012 by Mike Palmer   (UK)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Menorca to Madrid via Barcelona on a flight booked only last week due to Air Europa cancelling the morning flight on a similar routing. Fare was expensive for what is was after adding seat reservation, baggage fee (charged separately for both legs) and a connection fee (a first). On time boarding on both legs, both flights full including off duty staff using jump seats. Very cramped with little leg room. A record for the fastest and most unintelligible safety briefing in Spanish and English. A service selling food and drink was slow and short with the curtain pulled across for most of the flight. On time arrivals on both legs which is about the only positive note.


Vueling Airlines customer review :  18 June 2012 by J Hupfert   (Germany)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

TXL-BCN-SVQ return, 4 flights. Outbound it was not possible to check in online. All flights left late but made up the time, so no problem with connecting flights. , planes were not cleaned properly, extremely little legroom, and I am not a tall person - you have to pay extra for a bit more space (1st row). Very friendly cabin crews.


Vueling Airlines customer review :  12 June 2012 by Kai Matuschewski   (Germany)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

BCN-TXL. As you can read in the previous two reports, Vueling now apparently consistently denies boarding for no reasons. I have flown regularly for 2 decades and this has never happened to me. While there is always a first time, I was sincerely shocked by ground staff who offered no excuse, no assistance and only a re-booking for next day for 119 Euros.


Vueling Airlines customer review :  8 June 2012 by Boyd Bernadino   (USA)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Couldn't print a boarding pass from the website. Was running on a tight schedule and got there one minute after their cut off time of 45 minutes and they gave me a choice of either losing the 106 Euro (6 Euro was for using a Visa debit card!) or buying a ticket on the next flight for 110 Euro. The plane was old as well and they left 15 minutes late. The only positive thing is that the flight attendants were nice.



 



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