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VUELING AIRLINES customer review :  28 January 2011 by Pavel Levshin   (Czech Republic)

Our ticket, which was bought 2 months in advance, was changed to another date. Nobody cares that this ticket is a part of big trip from Barcelona to Prague and then to Bern. Nobody cares that extra two days that we are forced to stay in Barcelona will bring additional expenses which we might not afford. We've sent 4 letters and called to the Customer Center but result was the same - we can refund your ticket or change. But they can't provide us services that we paid for. Once again - trip was planned 2 months ago and tickets were bought also 2 months ago. Now, 2 weeks before our flight, they change it and don't solve the problem just repeating the same phrase "refund or change".

VUELING AIRLINES customer review :  21 December 2010 by T Ma   (Belgium)

Brussels-Valencia. Fares below the other company but all the options that you choose have to be paid extra : if you choose your seat, if you pay by credit card, if you have luggage etc etc. It doesn't look cheap anymore. Moreover, I had to add a luggage to my reservation and this cannot be done online. I had to call the customer service - which charge you around 0.5 cents/min - and waited about 5 minutes without being helped. I used to be a fan of Vueling but not anymore.

VUELING AIRLINES customer review :  17 December 2010 by P Martinez   (Spain)

They overbooked the flight by more than 30 passengers (Bilbao-Barcelona). No complaint on the quality of seats and service. However, I don't think it is a reliable airline if you want to be sure that you're flying the day you want. In my case, they cancelled a previous flight without notice and respositioned all passengers in our flight, leaving 30 of us at home.

VUELING AIRLINES customer review :  15 December 2010 by David Jones   (Spain)

MXP-BCN and BCN-ALC. Very impressed by this low cost airline. Seats comfortable and cabin crew professional. Leg room very tight but fares were low on the flights I took. Would fly them again.

VUELING AIRLINES customer review :  29 October 2010 by Patrick Wilcox   (Belgium)

Used twice from Brussels to Vigo, Spain. Flights on schedule, aircraft clean and cabin crew polite and efficient. No problem with check-in procedures and luggage handling.

VUELING AIRLINES customer review :  23 October 2010 by W Negron   (USA)

A 30 minute delay on flight. Staff were friendly and helpful. Cost of flight was excellent. I followed their luggage weight requirements and did not have any problems and luggage was waiting for me on arrival.

VUELING AIRLINES customer review :  13 October 2010 by Lorna Chamberlain   (UK)

Malaga to Barcelona return. Outbound flight on time and what might be expected of a budget airline. We arrived at the airport for our return flight very early and noticed a much earlier flight to Malaga on the departures board. Asked for a change of flight and surprised to be offered a choice of seats, sent to a special check-in desk (because the flight was due to leave in 45 minutes), no additional charge and it was done with a smile.

VUELING AIRLINES customer review :  6 October 2010 by Inaki Blanco   (UK)

LHR-Bilbao. Seats allocated at check-in. Inbound aircraft late and very late gate allocation in terminal 3 which was busy. Arrived at gate to find aircraft just on stand, however boarding commenced very quickly. First impressions of aircraft extremely poor. Over 25 aisle armrests broken and removed with temporary tape visible and the carpet was virtually non existent with chewing gum marks all over the place. Toilets had not been cleaned or restocked with paperware and one toilet at the rear had temporary repairs. A very poor impression and even though this is a low cost carrier the fares are not low on this route due to lack of competition. It is also in codeshare with Iberia and presents a poor image of this company too. Service was efficient and friendly to those that wanted to purchase items. Little information with regard to delay of inbound aircraft and announcements unclear and with little confidence in speaking English. Sadly the poor aircraft appearance detracted from a very average experience.

VUELING AIRLINES customer review :  29 September 2010 by A Brereton   (UK)

Recent trip Seville to Paris. On time. Clean plane. Friendly staff with good English. Excellent seats near emergency doors

VUELING AIRLINES customer review :  28 September 2010 by S Ofer   (Israel)

If only I had read these comments before! I'm writing this comment from TLV waiting for my flight to Barcelona which should have departed at 0400 - it is 1040 and the board shows that the current time for departure is 1230 (hopefully). The official cause is a technical problem - week after another? Take my advice, go to another air line company!

VUELING AIRLINES customer review :  25 September 2010 by J Lonsdale   (UK)

When the going gets tough, Vueling doesnt want to know. Flight was cancelled due to French Air traffic control strike - not the airlines fault. The total disinterest and rudeness of the check in staff when trying to get help is not. Was brushed off to call various numbers, all in Spain and all busy and all timed out. In the end no choice but to leave airport not knowing what was going on. A total lack of information, unwillingness to try and give any advice shows that as cheap airlines go, this one has scraped the bottom when it comes to customer care.

VUELING AIRLINES customer review :  19 September 2010 by D Tabori   (Israel)

Tel Aviv to Barcelona. We had a 16 hour delay because the plane broke down on it's way to us, and no other aircraft was put in. We should have landed in Barcelona early in the morning but landed after midnight. My son flew 5 days later and had 4 hours delay. Furthermore, his flight was filled with people from a previous flight (2 days before) which was cancelled altogether without them even notifying the passengers.

VUELING AIRLINES customer review :  15 September 2010 by G Iacono   (Italy)

FCO-BCN Clean aircraft and kind crew: however seats not so comfortable. Price competitive but not cheap : 80 euros return, only 20 euros less than Iberia or Alitalia and with no baggage. Iberia was offering a 100 euros return ticket, with baggage allowed up to 15 kg, I suppose, and miles earned on Iberia Plus. Just to underline that it is not a low-cost price. Great ground staff in Barcelona.

VUELING AIRLINES customer review :  9 September 2010 by R Rodrigues   (UK)

LHR-La Coruna on 7 Sept 2010. Flight delayed because of french air traffic control strike - fair enough the airline cannot control this, but boarded onto the plane an hour late, the doors were then closed and we sat on board for over four hours before the plane actually departed. During this time and the flight - no drinks / food service was offered to passengers as they had apparently run out as the inbound flight had eaten / drunk all the provisions. Just to make the experience complete, we were then diverted to Santiago as Coruna airport had closed for the night and then had to get the coach back to La Coruna. What should be a 1.5 hour trip from LHR - turned out to be an epic nine hours.

VUELING AIRLINES customer review :  20 August 2010 by Ernesto Hernandez   (El Salvador)

Barcelona to Madrid, the flight was supposed to leave at 2045, and was delayed with no clear reason, and nobody gave all passangers a clear answer of what was happening. Finally the flight took off but at 0200 the next morning, and the only reason they gave was 'this is a low cost airline, what else can you expect'. The price was lower than other airlines but wasn't cheap.

VUELING AIRLINES customer review :  18 August 2010 by P Valenta   (Austria)

BCN-MAD-BCN. The flight to Madrid was on time and nice. I also got a seat next to the window, because I questioned at the Check In. But the return flight was delayed and then we didn't know on which Gate the boarding starts FAs were rude to passengers!

VUELING AIRLINES customer review :  13 August 2010 by Nicolas Vitoux   (France)

IBZ-CDG plane was dirty - carpet, seats, pockets was full of garbage! My seat was broken and the armrest was gone. The crew was young but not nice. I couldn't get a word during the announcements in English.

VUELING AIRLINES customer review :  9 August 2010 by P Herman   (Spain)

BCN-AMS return on A320. Overall happy with experience, although as others have noted this is a low-cost carrier so expectations should be kept low as per inflight service. Checked in online, no problems. Purchased extra-legroom seats, they were honoured and had loads of space, although it should be noted that these seats do not recline so you are also losing some comfort. The return flight was not full and some passengers moved to these seats for free, but then again its only 12 euros extra. Flight attendants were young, friendly and professional. Flight to Amsterdam left the gate more or less on time but spent 20 minutes taxing to the runway. Flight back left nearly an hour late due to incoming flight arriving late, in fairness they did an incredibly fast turnaround and they apologized for the inconvenience. Would not want to use them to connect to an intercontinental flight but for leisure travel will use again.

VUELING AIRLINES customer review :  5 August 2010 by D Fernandez   (Switzerland)

Zürich to Santiago de Compostela and return. Nothing special, a usual flight as you would expect from a low cost airline. Fair price, good value for money. 30 minutes late on the return leg, due to air controller strike in France.

VUELING AIRLINES customer review :  27 July 2010 by R Smith   (USA)

BCN-ORY. Flight delayed 30 min leaving for Paris and an hour on my return to Barcelona. Seats offer little legroom for people over 6 ft, but I have this problem on most airlines. Staff at check-in nice and assigned exit row seat on my return trip to Barcelona. Staff on plane very nice, professional, and fluent in English. Do have to pay for drinks and snacks, which is expected on budget airline.

VUELING AIRLINES customer review :  22 July 2010 by A da Silva   (France)

Customer service is awful. Their website doesn't work for me to book online so I had to call customer service. Apparently only 1 person speaks English there and even so not well, which made the phone call I had to pay for even more expensive. I had to call to book because "their" site wasn't working. On top of paying for the phone call I had to pay 10€ to book over the phone! The rep gave me a 20€ voucher for the next booking, which I must make over the phone, putting me in the same situation again. Not worth the hassle. Trip was fine though plane had not been cleaned.

VUELING AIRLINES customer review :  16 July 2010 by T Walker   (South Africa)

Rome to Paris flight delayed for over 2 hours. And for at least 15 minutes the flight was removed (disappeared) from the departures board. No staff in airport to answer questions. Staff showed up after 2 hours, at a different gate and they were the most incompetent, least helpful of any I've ever encountered. They should be trained. Vueling makes EasyJet look like Singapore Airlines.