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Vueling Airlines customer review :  11 October 2011 by Bill Jackson   (Spain)

Athens - Barcelona - Alicante I had my flight booked for 5th October which was a day of strikes in Greece. On 4th October at mid day all other airlines had cancelled their Greek flights for the 5th, but Vueling customer service insisted that there was no strike in Greece the following day. Later in the afternoon I received a text message to say that my flight for the following day had been cancelled. Rebooked the Athens Barcelona leg for the 6th October with no difficulty and no cost. Was told I could rebook the Barcelona Alicante leg for a cost of 115 euros. I checked on line and bought a new ticket for 109 euros! Flights fine; we left Athens late because the airport was in chaos and the other leg was on time. Twice I have experienced that "you will never lose your money with Vueling" as on their website and twice I have lost my ticket and had to buy a new one.

Vueling Airlines customer review :  1 October 2011 by E Kaminskaite   (Czech Republic)

Athens-Barcelona return. Outbound flight very full. No option of online check-in - came to the airport early despite travelling with no luggage, only to find the check-in counter closed. When it opened some 1 hour later, an epic queue had formed, but departure was on time. In Barcelona, security check with the 'mobile phone boarding pass' went smoothly. Return flight delayed 1 hr, about 60% full and much more comfortable, even considering the extra-cramped legroom. The planes on both journeys were rather new, but already looked a bit worn, with pieces of plastic missing here and there. The crew apparently speak English but in this case, the onboard announcements were incomprehensible. They keep communication with non-Spanish-speaking passengers to a minimum, and are considerably less friendly than any flight attendants I've encountered, even on low cost/charter flights. Even though it should be in their best interest to sell refreshments, they do not offer them when they pass with the cart - you have to ask yourself, and loudly. Overall, a mediocre flying experience, definitely overpriced for what is being offered.

Vueling Airlines customer review :  14 September 2011 by C Worthington   (UK)

LHR-SVQ-LHR. I paid a little more for extra leg room. I use them several times a year and have never had a problem, odd delays, more often than not running early. What do people expect for these prices. I also use their PUNTO or airmiles programme and have twice flown at no cost to myself.

Vueling Airlines customer review :  30 August 2011 by D Atamanov   (Russia)

BCN-DME. This night flight was 1.5 hrs late, the crew didn't even apologize for the delay. My extra-paid XL seat by emergency exit was uncomfortable - one of the armrests was missing due to security requirements, but there wasn't even a pillow onboard to use instead, back recline was close to nothing. Paid snacks and drinks. When passengers were leaving the plane the crew stood with their backs to them, chatting between each other, didn't care to say goodbye.

Vueling Airlines customer review :  22 August 2011 by I Bloch   (Germany)

MAD-PMI return. Short 1 hr flights that were pleasant. We reserved increased legroom seats in the emergency exit, which were comfortable with ample spacing between seats. Both flights were on time and the cabin crew friendly and helpful. The planes were new A320, with a clean and nice interior.

Vueling Airlines customer review :  20 August 2011 by A Mura   (Italy)

GOA-BCN. Good flight, average service, tickets a little too expensive. New aircraft new panels over our heads were attached with tape.

Vueling Airlines customer review :  18 August 2011 by Joseph Cruz   (USA)

My wife (Bosnian biometric passport) and I (US passport) were not issued boarding passes on or scheduled flight from Madrid to Paris CDG. Check-in staff at Barajas Airport wrongly stated my wife needed a visa to enter Spain or France. We informed the supervisor he was wrong and he checked with his superiors who said we could not be issued boarding passes. We missed our flight, but the police determined we were indeed authorized to fly. The check-in supervisor never acknowledged his error or apologized. At Barcelona, the check-in girl saw immediately that we were right, Madrid staff never bothered to read past the first line of text on the screen. A few poor members of staff and a lack of customer skills destroys what would otherwise be a great airline bargain.

Vueling Airlines customer review :  2 August 2011 by Borislav Stankovic   (Serbia)

I flew ORY-BCN. My flight from Paris was on time, 1 hr late on my return, but such things happen to all airlines. Check in is fast and easy, staff friendly and overall helpful, especially at Barcelona airport. Before I bought tickets I read the previous comments in which most people complained about the legroom - didn't have such problems, it is less spacious, yet comfortable enough, and with a small fare you can choose seats with more legroom. Flight attendants professional and polite, food and drinks of a reasonable price. I'll definitely use their services in the future.

Vueling Airlines customer review :  23 July 2011 by John McKellar   (UK)

I have flown Vueling on several occasions for business from LHR-BIO and couldn't fault anything. On my last flight from BIO-PMI, I was amazed to see two civilians being invited into the cockpit for take off during the taxiing. They returned to the cabin once we were airborne but were invited back on the descent into Palma for the landing. I emailed Vueling asking about this but got a non sensical answer. Less impressive was the lack of response from the Spanish authorities asking them what they thought of it.

Vueling Airlines customer review :  12 July 2011 by Bill Jackson   (Spain)

BCN-JMK. Excellent flights both ways. The flight out was less than half full and very comfortable. The plane was clean and the staff friendly. Just please change those croissants! They are inedible. Flight full on the way back. On time both ways. After a number of recent flights with other low cost carriers, flying with Vueling was a pleasure.

Vueling Airlines customer review :  4 July 2011 by K Russell   (UK)

Vueling from Heathrow-La Coruna. The plane was brand new. Sandwich and snack menu (to buy) pretty good for an airline. Check in and departure smooth and punctual, landing a little early in both locations. Seats were comfortable, only complaint the lack of legroom. Booked Vueling flights through Iberia's website. This is an all- inclusive price compared to the extras which are added on at vueling.com.

Vueling Airlines customer review :  24 June 2011 by C Spencer   (France)

Been using Vueling regularly for Business out of Paris Orly and CDG to Rome and Seville - this over 4 yrs or so. Must be my 15th or 20th return flight yesterday. I have never been late - there are often ATC delays but the planes are always ready for departure on time. The crew members are always pleasant. I pay a few Euros extra for leg room in the emergency-exit located seats. For a low-cost airline they are better than their competitors.

Vueling Airlines customer review :  16 June 2011 by M Janse   (Netherlands)

Amsterdam-Barcelona-Ibiza-Amsterdam. Amsterdam-Barcelona uncomfortable seats, very cramped. Cabin crew barely speak any English, this was confusing during Flight Safety. Barcelona - Ibiza more uncomfortable seats. Crew did not speak any English, only Spanish. Ibiza-Amsterdam, cabin crew rude to passengers. Again they only spoke Spanish. We have had bad experiences with Vueling. Although the are a low cost airline, we paid EUR 745 because our trip was an emergency. When I can choose from more airlines for this kind of money I will not choose Vueling again.

VUELING AIRLINES customer review :  7 June 2011 by H Lightfoot   (UK)

I recently booked to fly with Vueling from Palma, Mallorca to Athens. I was emailed about a fortnight before the flight with an email telling me there was a change of schedule - I glanced at this, assumed it was just a slight time change, and carried on. When I arrived at the airport it turned out that it wasn't a "change of schedule" - they had cancelled the flight and booked us on to one the following day - much too late for me to make my friend's wedding. I was so upset and angry - surely the very least they should have done was to email with capital letters in bold type saying that our flight had been cancelled and offering to put us on another flight? Absolutely appalling customer service and communication.

VUELING AIRLINES customer review :  29 May 2011 by R Wieland   (Hong Kong)

Barcelona to Amsterdam early morning flight. Seat pitch it is ok if you are under 6 foot, friendly crew. English announcements professional and the buy on board drink prices no more expensive than the airport. You need to pay for luggage and selecting a seat but the website was easy to use and baggage drop quick.

VUELING AIRLINES customer review :  26 May 2011 by Rafael Cabrero   (USA)

Madrid to Barcelona return. The first thing is that the seats are too small - I am over 2 meters tall but there is cramped and there is Vueling Cramped. I'm an expert in folding myself into economy seats, but these are the smallest seats I've ever had the displeasure of flying in. My other major complaint is that they do not enforce their policies uniformly. My bag was oversized and while in Madrid they let me check it into the plane, the desk attendant in Barcelona charged me the €22 fee that is the rule.

VUELING AIRLINES customer review :  26 April 2011 by J Jaroszynski   (Spain)

Barcelona to Seville, awful seat pitch. Service and attention onboard was okay. The check-in agent was attentive and made no fuss of the fact that I didn't have my passport or Spanish ID card and accepted as proof of identity a UK photo Drivers Licence, debit card used for website purchase. The fuss came at the gate where two agents were reluctant to let me board claiming I needed (as a foreigner resident in Spain) my passport. I said at check-in their colleague said my personal documents were OK for a domestic flight. They stated he had made a mistake and should not have allowed me to check-in. A good scare but managed to "buy my way on board". Sent an e-mail a week ago to VY asking for clarification on this matter but have had no reply thus far.

VUELING AIRLINES customer review :  20 April 2011 by P Wrigley   (UK)

What legroom. Should be illegal to have such cramped conditions. What made it worse was that it was booked via Iberia via BA and couldn't access the online check in to upgrade to seats with extra legroom. Rubbish travel and support from all airlines involved.

VUELING AIRLINES customer review :  1 April 2011 by Paul Van Alsten   (France)

CDG-ALC. Vueling offers good value for money, even though I booked three days before departure. Flight delayed by 1hr30min due to technical problem - many apologies from the friendly crew but English hardly understandable. Food and drinks for purchase - reasonable prices, average coffee. A320 modern and spotlessly clean. However major downside is the incredibly cramped seating - I have never experienced such a tight legroom.

VUELING AIRLINES customer review :  5 March 2011 by Tony Davies   (UK)

LHR-SVQ-LHR, good fare of 164 euros return booked two days before, liked the ability to choose seats online with seat chart, chose seats out and back at a nominal fee, printed off boarding cards for both flights - an advantage travelling from LHR terminal 3. A320sformer Iberia aircraft, clean, good condition, seat pitch tight with 180 seats and it wasn't too uncomfortable for 2.5 hours. Good Spanish/English safety demo. The cabin crew interacted well, smiling and engaging with customers. Inflight snack menu at low cost prices eg sandwich and a beer for 7.5 euros, 2.5 euros for a soft drink. The service took a while on both flights to appear, about 30 mins, but a good selection of drinks and snacks available, and well presented. All announcements in Spanish and English which cabin and flight crew spoke well.

VUELING AIRLINES customer review :  14 February 2011 by C Tercalavres   (Belgium)

Brussels-Barcelona-Brussels. On time, clean cabin, friendly staff. Great value for money.

VUELING AIRLINES customer review :  1 February 2011 by Alexandre Valentin   (France)

Several flights during the last months between Paris Orly and Valencia. Quick check in at both airports. Less strict than other airlines with carry on luggage policy (no checks at check-in or boarding). All flights on time or in advance. Modern A320 with cramped legroom but reclining seats. Nice lounge music played during boarding and landing. Good magazine. You have to pay for food and drinks. Young, friendly and well groomed cabin crew. More expensive than Ryanair but better service and luggage policy and principal airports. Also better than Air Europa on the same route which is twice as expensive.

VUELING AIRLINES customer review :  31 January 2011 by P Coleman   (UK)

London Heathrow - Bilbao return. The aircraft were clean and bright, and seating is comfortable. There was a great touch from the crew on the outbound flight, completing her final checks, as she passed down the aisle, she leaned over and turned on the reading light of anyone with a newspaper or book open before the cabin lights were dimmed for take off. The buy-on-board food offering is different and interesting, and not the most over-priced.