VUELING AIRLINES Passenger Reviews and Customer Trip Reports

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VUELING AIRLINES review : 25 September 2008 : by Dag Henning

Customer Rating : 2/5

BCN-MAD with 2 small children and 2 adults - flight was on time, and almost fully booked. However the air-condition was not working properly and the temperature on board was above 30 degrees. Everyone used the safety card as a fan - and even though a lot of people complained they said there was nothing they could do. In addition the seating was cramped.

VUELING AIRLINES review : 5 September 2008 : by Mark Wadham

Customer Rating : 5/5

I have used Vueling twice and been equally satisfied on both trips. The website is easy to navigate. I particularly appreciate the possibility to select the seat of my choice on booking. Of all the low cost companies I have used this one stands out from the crowd for the quality of their offering. I hope they thrive and develop.

VUELING AIRLINES review : 20 August 2008 : by J Bechaux

Customer Rating : 4/5

PMI to BCN (only 45 min). Everything was okay, the plane was clean and new. Cabin crew was attentive although I have to say there was not enough space in the overhead lockers, added to the fact that the plane was full. Announces were clear (for once the air hostess was not shouting on the microphone). Vueling is a low cost airlines but still you are not treated as an animal like some do (as Ryanair). Music on the plane was pleasant, take off and landing were perfect! I cannot put 5/5 because their only flight from PMI to BCN is at 00.45 and then it is not that easy to get home. Also they charge you 10e for a checked luggage which is quite a lot. Finally, they try to get every little euro they can (you would tell me it's a low cost) but you have to pay 2e if you want to select your seat before check-in or sometimes more depending on which seat you choose. On the overall, very good flight, smooth check-in and cool atmosphere on the plane.

VUELING AIRLINES review : 14 August 2008 : by F Tan

Customer Rating : 5/5

Barcelona - Paris CDG. Apart from some confusion over which terminal we were to check it at, the airplane, crew and service were excellent. Loved the option to pay a little bit more to secure good seats and also the great music and in-flight magazine - quirky and very cool.

VUELING AIRLINES review : 11 August 2008 : by Emiliano Morchi

Customer Rating : 4/5

BCN-CDG: the flight was almost perfect and we also arrived 5 minutes ahead of scheduled. The plane was new and quiet clean. Only the check-in operations weren't good: they were slow and there was an important problem at music speaker in airport hall. We were obliged to listen to loud and very disturbing music for a long time: that has been the worst aspect of the journey.

VUELING AIRLINES review : 25 July 2008 : by M Corsetti

Customer Rating : 3/5

The flight was fine and check in was smooth. However, I cannot rate Vueling higher than 3 stars because of the following. (1) On their website, they had 2 flights available from FCO to CDG: early afternoon and late evening. To maximum our 3 nights in Paris, we booked the afternoon. A few weeks later, we received notice we'd been switched to the late evening flight. (2) We arrived late into CDG to find one of our bags missing (a car seat for our infant son). So after standing around until the last of the luggage came around the carousel, we waited in line with 2 children under the age of 3 1/2 for yet another hour to be further told by a lady that we'd have our carseat in 2 days. She also stated they never had an afternoon flight. Why were we allowed to book in the first place? Compared to overpriced airlines, Vueling's service is fine. However, I would prefer they not offer flights they don't actually fly.

VUELING AIRLINES review : 17 July 2008 : by R Solomon

Customer Rating : 4/5

Barcelona to Granada. Very efficient service on flight and at the airport. Crew professional, good value for money.

VUELING AIRLINES review : 24 June 2008 : by Boris Chavez

Customer Rating : 4/5

BCN-CDG attentive staff both in ground and in the air. Everything is for sale, but the choice of items to purchase is acceptable and well priced. The flight was delayed, but not due to the airline's choice, but due to a strike of Air Traffic Controllers in Paris. The Captain made several apologies to the passengers. I would recommend this airline.

VUELING AIRLINES review : 30 May 2008 : by A Charlesworth

Customer Rating : 4/5

Rome-Paris. Quick check-in, flight departed right on time, crew professional but not overly friendly, comfortable seat, clean aircraft. For a budget carrier, couldn't fault them.

Vueling Airlines review by X Tan

11 April 2008  Customer Trip Rating :

I haven't even flown on Vueling and I'm already very disappointed. Booked a flight from Seville to Amsterdam, had everything planned out nice and well for a holiday with my girlfriend and Vueling suddenly sent me an email telling me that the flight's been rescheduled to a day before. And we wouldn't even be in Seville then. I'm based in China right now and even here in Asia, we don't have this sort of nonsense. A few hours delay is acceptable, but a day is absurd. Am currently seeking refund or whatever assistance they can provide from Vueling. I am extremely disappointed.

Vueling Airlines review by D Price

11 April 2008  Customer Trip Rating :

I booked a flight on Vueling and continued to book activities for my vacation. Then I received an email from Vueing saying they have "rescheduled" my flight. I was supposed to arrive early morning, and now I would not arrive until late night. It has ruined my trip since I have booked tours that have already been paid for! I will end up having to not use the tickets I bought (2) and take another airline carrier. And I am not able to get a refund. I am completely disgusted!

Vueling Airlines review by J Jackson

19 March 2008  Customer Trip Rating :

I was on a severely delayed flight last week from Amsterdam to Barcelona, due to some crew issue. This was all badly communicated and left me and the other passengers frustrated and tired. Although the crew eventually made some standard apology, I left Barcelona airport feeling Vueling is a risky choice that doesn't care much about its passengers. I was really impressed to receive a very nice email with a full explanation and apology from the airline and compensating me with a discount voucher in the value of 40 euros. I think that was a great gesture that I don't think a lot of other airlines would consider, especially not the low-cost carriers.

Vueling Airlines review by J Reijers

17 March 2008  Customer Trip Rating :

Out of all the budget airlines, we've had the most consistently decent experiences with Vueling so far. The flight staff can be a little rude at times, but still miles ahead of RyanAir in every aspect - except that they don't fly to/from Eindhoven, which is a major drawback for us.

Vueling Airlines review by Joanna Hewlit

15 March 2008  Customer Trip Rating :

Barcelona - Amsterdam. Online booking process great with advance seat selection. Staff at the airport full of attitude. Since this is a young airline, you would imagine staff was hired fairly recent and selected on good spirit, but proves to be as arrogant as senior staff at the legacy carriers. Flight late with no announcement, resulting in people lining up at the gate and waiting on line for over an hour. Boarding messy with plane being on remote stand and no clear direction to the passengers if they should board from the front or the back. Flight uneventful, seating bit tight. Arrival at Amsterdam takes forever. Schiphol may be a great airport but walking distances easily add another 15 minutes to your trip since the arrival area appears to be at the other end of the terminal building.

Vueling Airlines review by D Walker

6 March 2008  Customer Trip Rating :

My flight with Vueling just got cancelled. Of course they did not bother to inform me of which part of the route had been affected by the cancellation. They promised a reimbursement but it was only when I had already booked flights with another airline that I found out that the only amount I was getting back was for the part of the flight cancelled. I asked specifically about this particular but the client service was vague and unclear. Now, I am getting back 188 Euros of the 465 Euros I paid originally. I have spent 600 Euros for my new flights and on top of that, Vueling can still sell the tickets I am not using. It's a win-win situation for Vueling. Maybe a way to solve their financial problems?

Vueling Airlines review by M Preston

25 February 2008  Customer Trip Rating :

NCE-BCN. The positive experience began with a clean and easy to use website and a user friendly booking process in which you can choose your own seats at no extra charge. Check in was efficient and once on board, the aircraft was clean and the cabin crew smiling and friendly. Seating comfortable but choice of food, given that this was the homebound leg, was disappointing. The flight was punctual and pleasant and I would recommend this carrier on any route, particularly compared to the 'competition' Iberia, which is a disgrace to Spain. The flight was only about 60% full, so I hope they are going to find it economically sustainable.

Vueling Airlines review by Eric Laurent

25 February 2008  Customer Trip Rating :

CDG-MAD. Very pleasant flight with pleasant FAs . Both flights on time. Check in at CDG and MAD was a breeze (but no possibility to print your boarding pass for the flight from Paris). Service is OK.

Vueling Airlines review by Francis Murphy

7 February 2008  Customer Trip Rating :

Granada/BCN return. Excellent airline, new planes ,good staff and food ok for one hour flight.

Vueling Airlines review by S Stabros

17 January 2008  Customer Trip Rating :

ATH-MAD. Excellent airline! Brand new aircraft, departure on time, very easy web site and online- booking. Friendly crew and professional. Arrive 10 minutes ahead of schedule. Very competitive prices.

Vueling Airlines review by Hans Lambrecht

9 January 2008  Customer Trip Rating :

I flew Vueling Airlines from Brussels to Barcelona the end of December 2007. It was a mixed experience. Booking through their website was very easy and convenient. They even sent a reminder email the day before the flight. I remembered the new Airbus 320's which are shown and described on their website. Big surprise at Brussels Airport when we boarded a very old and dodgy looking Boeing 737-300. This aircraft belonged to Hola Airlines. This seemed to be a Spanish airline but is even not listed on this website. It was announced that they operated the flight due to technical reasons. On top of the terrible condition of the aircraft, the staff shared the same quality. The return flight was great. This time with a Vueling aircraft and staff. I can only confirm the comments of the previous writer. For the return flight they deserve 5 stars. Unfortunately, I have to reduce that good mark thanks to their unworthy partner.

Vueling Airlines review by R Adriansyah

8 January 2008  Customer Trip Rating :

AD-BCN return. What a great little airline! Reservation through web was very easy, and you can even choose your own seat at the time of booking. FA's were young but very professional and they all have a can-do attitude. Good choice of F&B sold on board. However the only thing that kept me from giving this airline the 5 star it deserves is the fact that my flight were the only ones that were delayed from several of the same route they have on those particular days - on both legs!.

Vueling Airlines review by N Jack

20 December 2007  Customer Trip Rating :

MAD-BCN, CDG-MAD. Friendly staff, quick check-in, new aircraft with nice leather seats, lots of room - seat pitch seems better than most N. American airlines.

Vueling Airlines review by Mario Medina

11 December 2007  Customer Trip Rating :

Staff professional and energetic. Venice to CDG Paris and from CDG to Madrid. No delays. Low cost, excellent service. We are from USA, and wish that many airlines here would provide the excellent service that Vueling gives to their clients for the low price.

Vueling Airlines review by Mark Wadham

7 December 2007  Customer Trip Rating :

I was very impressed with the standard of service on this airline. Online booking was through a simple, clear website which gave the opportunity to choose an emergency exit seat for a supplement of €12. This was very reassuring. I hate fighting in a scrum on other low cost airlines (i.e. Easyjet, Ryanair) to ensure I don't have to fly Houdini style to my destination. Airport plans on the confirmation are also a helpful touch (take note Flybe). Check-in at FCO couldn't have been easier. Security queues at FCO are another matter though, but that's the airport's fault, not the airline's. The aircraft was spotlessly clean and crew polite and efficient. The only thing I didn't like was a fuel supplement being added to the fare. This should be part of the fare and not a supplement - as I have said before, why not a supplement to pay for the captain's new uniform? I hope this airline will thrive, as I feel this is the best low cost airline I have experienced to date.

Vueling Airlines review by R van den Haak

27 November 2007  Customer Trip Rating :

Amsterdam-Madrid return. Only 80 euro. OK it was a special fare, but the normal price is about 130 euro and is also very reasonable. I did not know the airline. I first had a look on this site of it was not a fake airline because i never heared from Vueling and they do not advertise. Check in was very smoothly. The plane was a new airbus 320 with leather seats. The crew was very friendly. Much better than the Iberia experience. There were a lot of magazines in the cabin. Also some inflight entertainment. Leg space was OK for a 2.30 hour flight and i am 1.85 m. I had nothing to complain of. And this rock bottom price!

Vueling Airlines review by S Zini

19 November 2007  Customer Trip Rating :

I've made two return flights with Vueling between Milan and Valencia. I was impressed by the fares, online booking service (you can even choose your seat), new aircraft and efficiency. Free newspapers are a nice touch. The first time I flew with them they boarded passengers on the wrong plane (to Paris instead of Milan) on the return flight, but fortunately realized before takeoff! No other hitches, and plane arrived slightly ahead of time on both legs. The other time, I booked four months in advance and they changed my flight times - in both directions - twice during this period. As the second change was a drastic one, about 12 hrs later on both the outward and homeward legs, I had to rebook my car rental (at a higher rate), and despite originally refusing to refund me the difference, when I spoke to their head office in Barcelona, they immediately paid it. I was impressed by the courteous customer service once I managed to get through to the right person. Again, my flights in both directions arrived slightly ahead of schedule. I'll certainly be flying with them again.

Vueling Airlines review by Gary Belan

18 October 2007  Customer Trip Rating :

MXP-BCN return. Check-in efficient though I was stung 56euro for overweight luggage; grateful I didn't get hit both ways! Boarding orderly. Flights were professional and comfortable. Great value.

Vueling Airlines review by C Norvik

5 October 2007  Customer Trip Rating :

MAD-LIS. Paid extra to go on first row, so leg room was excellent. The flight was good in every respect. Would definitely fly them again.

Vueling Airlines review by Giacomo Gramazio

6 September 2007  Customer Trip Rating :

FCO-MAD-FCO. Fast check in at FCO, but one hour delay because of bad weather which caused the takeoff to be horrible. Very smooth flight on a brand new A320 though, with professional, polite and good looking flight assistants (we'll meet two of them on the return flight too) and TV screens. They also offered a candy before landing, and our baggage has been delivered in a few minutes. The check in at MAD was very slow because there were only 4 desks open for 3 flights. Also this time an hour of delay as the aircraft experienced a congestion in Mallorca, but the flight was excellent overal. Arrival at dusk with a beautiful sunset and a very soft landing. A very good experience despite the delays on both legs, which won't prevent me choosing Vueling again.

Vueling Airlines review by Piet de Vries

10 August 2007  Customer Trip Rating :

Amsterdam to Barcelona (about 73 euro one week before the flight). I checked in online which worked perfect. I had only hand luggage and therefore at Amsterdam a direct walk to security. The incoming plane from Valencia had a delay and therefore a delay of 10 minutes was announced. Boarding was organized with separation in rows. Seat was fine (13A) with a good pitch, but I ordered the XL seat for 12 euros. Flight departed about half an hour late. Safety announced difficult to understand because the attendant spoke English in a Spanish way. Not any announced from the cockpit during the flight, which was poor. Snacks and drinks reasonable priced, but they run out of sandwiches when they arrived at my seat. A little sweet to avoid ear problems shortly before landing was nice. Attendants look nice and are generally polite. Arrival at BCN only 20 minutes late. Conclusion: good flight, delay and lack of information from cockpit negative. I like the fresh approach and branding of Vueling.

Vueling Airlines review by M Kiwama

2 August 2007  Customer Trip Rating :

Rome Fiumicino to Paris Charles deGaulle. New Airbus 320 aircraft, nice leather seats with adequate legroom, fairly priced on board drinks and snacks, friendly, competent flight attendants who can speak multiple languages. The check-in procedure at Rome Fiumicino was chaotic! On arrival at the airport 3 hours early, we checked the video monitors that directed us to the designated counter. There were 3 Vueling counters with long lines formed. The video signboards above each check-in counter listed the appropriate flight. The flight taking off before ours was for Seville. Others were there to go to Barcelona. We discovered that the cues were not moving and upon closer examination, found that the cues disintegrated about 5 meters from the check-in counters! Imagine the cacophony of Spanish, French, Italian and English languages coming from some very tense and worried travellers, trying to get themselves and their luggage checked in. Check-in for Paris changed 3 times during the 2 hours it took me to get to the counter. Imagine a line-up of people moving themselves and their luggage past two other cues in a very congested area, and having to do it again and again. Vuelling should charge an extra Euro on their very reasonable prices and ensure that in addition to the check-in counter attendants, they employ a ground agent who organizes the cues and ensures order at check-in.

Vueling Airlines review by R Lechner

23 July 2007  Customer Trip Rating :

Venice to Barcelona - Found this airline online after doing much research before our trip to Europe. It was fantastic! My family (husband and 3 teens) flew from Venice to Barcelona last week and we encountered the most friendly and helpful flight attendants. The planes were new and comfortable and we departed and arrived on time! It was perfect all around. I would highly recommend them to anyone looking for a low cost, efficient, friendly airline.

Vueling Airlines review by Herve Melain

31 May 2007  Customer Trip Rating :

Sorry I am a French guy and my English is a little poor. I´ve discovered Vueling Airlines last week. They fly from Paris Roissy airport to Italy. I just want to say that if we call that a low cost company; regular ones should feel ashamed. Planes are totally new, crew is very friendly and Food is perfect and not expensive at all. I have never seen that! Ticket price is very low, they offer newspapers for free; I bought my Coke for 1 Euro, the Spanish sandwich with serrano is simply delicious. It is not expensive at all. In French we say "Felicitation, et bonne route".

Vueling Airlines review by M Eftekhar

14 May 2007  Customer Trip Rating :

Great airline, online check in, go prices, friendly and polite staff, great service, very comfortable seats lots of leg room. A joy to fly with - I went Malaga to Barcelona. Spanair lost a customer.

Vueling Airlines review by H Koopmans

8 May 2007  Customer Trip Rating :

Granada to Barcelona. I I was surprised when I noticed that the boarding passes were hand-written, yet both check-in agents spoke perfect English and were profesional. The boarding was really quick, well announced and ordered, I guess that's one of the advantages of flying from a small airport (very nice). We took off on time, as usual, and the trip was pleasant, as usual. Nice crew, friendly and educated. To sum up: yet the small legroom of the seats, I love this airline, nothing to do with Ryanair.

Vueling Airlines review by S Akhmad

25 April 2007   Customer Trip Rating : n/a

Just return from a roundtrip Amsterdam-Valencia with Vueling. The Airbus departed and arrived on time. Friendly crew. The only downhill is the legroom which can be quite uncomfortable for people taller than 6 feet

Vueling Airlines review by R Kuurs

4 April 2007   Customer Trip Rating : n/a

Amsterdam-Madrid return - round ticket 140 euro. Excellent service, motivated, hard working young crew (big difference to Iberia). Sandwiches, soft drinks, coffee, tea, at very reasonable prices. Free newspaper as well a sweet few minutes before landing. Both flights on time. I would recommend Vueling.

Vueling Airlines review by P Keulemans

24 March 2007

AMS-BCN. Despite late arrival of the aircraft at AMS, the turn-around was quick and we took of only 15 mins late. Cabin interior surprised me, leather seats, good pitch, inflight-entertainment - better than many legacy carriers. Cabin crew was not the most attractive by the looks but very friendly, efficient and professional. Landing at BCN was on-time and luggage delivered shortly after arrival. I really had a nice flight with Vueling and I would choose them again without doubt.

Vueling Airlines review by Christoffer Madsen

20 March 2007

MAD-MXP. I chose Vueling over Easyjet in order to arrive earlier in Milan on a Sunday night after a weekend in Spain. Apart from a 30 mins delay - apparently due to late incoming aircraft in MAD - everything on this airline really delights me. Nice, new A320 aircraft with leather seats and plenty of legroom, a young but professional staff and very fair prices on catering on board. I paid €6,50 for a chicken sandwich, a coke and a cup of coffee. "Friends" and "Simpsons" shown during the flight as well and a little candy prior to land in Milan. What else can you ask for when the fare was €35?

Vueling Airlines review by Mikhael Enemark

20 March 2007

Have had a lot of experience on European Low-cost airlines but Vueling is above the rest. I flew with them in February from Madrid to Milan and although there was a 45 minutes delay, regular announcements were made to keep passengers updated on departure status. New aircraft, friendly cabin-crew and comfortable interior. Pilot made an effort to keep to catch our scheduled arrival time. Like Easyjet, they fly to major airports unlike the nonsense Ryanair does.

Vueling Airlines review by E Gómez

9 March 2007

BCN-MAD-BCN return. In the outgoing leg the aircraft was showing signs of age and they didn't use the IFE. Their cabin baggage policy is of 10 kg, so people carry loads of cabin baggage making the use of overhead bins complicated in full load flights. Despite this, service excellent as usual and on time. The return leg in a brand new aircraft, with a fantastic and polite crew. IFE for a 50' flight and on time. In conclusion, excellent flights, good aircraft but very tight pitch - but what else for 45 Eur return?

Vueling Airlines review by Richard Connett

26 February 2007

My partner and I flew Vueling from Madrid to Rome recently. The only good thing about this airline was the price. On boarding, as it was winter, everyone had a thick coat and cabin baggage. All the overhead lockers were full and there was simply no where to put our cabin baggage. The cabin crew stood at the front of the plane, chatted and laughed with each other and offered no assistance. I found an overhead locker which had some space available, but the cabin crew had their baggage in this particular locker, so the woman crew member screamed at me in Spanish not to put my stuff in that locker and then, offered no assistance. The legroom was so cramped, when the person in front of me who had a bulkhead seat and reasonable room anyway, reclined his seat fully and nearly decapitated my knees from my body. This was the most uncomfortable flight I have been on. For an airline who in their advertising glossies on the plane, claim to be better than the rest, I was disappointed.