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Vueling Airlines Customer Reviews and Vueling Airlines Passenger Trip Reports
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Vueling Airlines customer review : 16 July 2012 by Michael Vossenberg (Dubai)
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Trip Rating : 1/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Instead of enjoying the first night in Marbella, we got stuck in Vienna. After Boarding, the announcement
came that due to technical Problems we had to disembark the aircraft, initially they told us to return after 2
hours, later the flight was cancelled. After chaotic discussions / announcements / luggage collection, they
booked 80 rooms for a full aircraft (A320). So now we are in the hotel, not knowing what is next.
Vueling Airlines customer review : 5 July 2012 by J Moore (UK)
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Trip Rating : 10/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
SOU–BCN–IBZ–BCN–SOU. I read the other reviews on Vueling before setting off, I was slightly hesitant when
we all arrived at Southampton (3 flights from SOU-BCN during the summer months) for our flights to IBZ. I
shouldn't have been worried, all 4 flights were great. The aircraft's were clean and tidy, grey leather seats
and colourful headrest covers. The crew were very friendly and polite, they moved one of our party who was
over 6ft to an emergency exit seat on 3 out of the 4 flights, service you don't get on other full service
carriers. You do have to pay for drinks and snacks which is common on any low cost carrier. Although Vueling
isn't a well known airline in the UK I would certainly book them again without question. Oh and all our check-
in luggage arrived which was great!
Vueling Airlines customer review : 19 June 2012 by S Blum (France)
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Trip Rating : 2/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Absolutely appalled by Vueling. Flying from Paris to Barcelona Sunday night and we arrived the requisite "40
minutes before or else" to check in, but their representative decided we were 10 minutes late (meanwhile
there was no security line -- plenty of time to make the flight!). Then they made us purchase another ticket
for 120€ (the first representative wouldn't, couldn't, or simply didn't want to help us out and we had to wait
in line for another Vueling desk). The next Vueling representative agreed that, indeed, your extortion policy
was ridiculous. With seemingly no other options, we attempted to purchase a new ticket with the Iberia miles
- but their human representatives (both Vueling and Iberia) wouldn't process this request and instructed us
to either call the company directly or go online. Silly and incredibly inefficient. I am extremely disappointed
by Vueling (and Iberia) and cannot recommend this airline. How can anyone have confidence in Vueling if they
don't seem to respect their own customers?
Vueling Airlines customer review : 18 June 2012 by Mike Palmer (UK)
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Trip Rating : 6/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Menorca to Madrid via Barcelona on a flight booked only last week due to Air Europa cancelling the morning flight
on a similar routing. Fare was expensive for what is was after adding seat reservation, baggage fee (charged
separately for both legs) and a connection fee (a first). On time boarding on both legs, both flights full
including off duty staff using jump seats. Very cramped with little leg room. A record for the fastest and most
unintelligible safety briefing in Spanish and English. A service selling food and drink was slow and short with the
curtain pulled across for most of the flight. On time arrivals on both legs which is about the only positive note.
Vueling Airlines customer review : 18 June 2012 by J Hupfert (Germany)
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Trip Rating : 2/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
TXL-BCN-SVQ return, 4 flights. Outbound it was not possible to check in online. All flights left late but made up
the time, so no problem with connecting flights. , planes were not cleaned properly, extremely little legroom, and
I am not a tall person - you have to pay extra for a bit more space (1st row). Very friendly cabin crews.
Vueling Airlines customer review : 12 June 2012 by Kai Matuschewski (Germany)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
BCN-TXL. As you can read in the previous two reports, Vueling now apparently consistently denies boarding
for no reasons. I have flown regularly for 2 decades and this has never happened to me. While there is
always a first time, I was sincerely shocked by ground staff who offered no excuse, no assistance and only a
re-booking for next day for 119 Euros.
Vueling Airlines customer review : 8 June 2012 by Boyd Bernadino (USA)
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Trip Rating : 1/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Couldn't print a boarding pass from the website. Was running on a tight schedule and got there one minute
after their cut off time of 45 minutes and they gave me a choice of either losing the 106 Euro (6 Euro was for
using a Visa debit card!) or buying a ticket on the next flight for 110 Euro. The plane was old as well and they
left 15 minutes late. The only positive thing is that the flight attendants were nice.
Vueling Airlines customer review : 23 May 2012 by Jim Soleymanlou (USA)
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Trip Rating : 1/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Paris to Barcelona return. Outbound flight 2.5 hours late. For the return segment, we arrived at the airport
1.5 hours prior to the flight and were told we were on stand by, because the flight was oversold. They did not
apologize or try to accommodate us, or explain the alternatives - merely told us we had to wait, and it is
their right to overbook. Customer service dismissed me. With a lot of drama, we managed to get onboard.
This is a cheap airline, and you get what you pay for. There is no service onboard or on the ground. I
consistently fly over 150,000 miles a year and the last time I was denied boarding due to overbooking was in
1994!
Vueling Airlines customer review : 10 May 2012 by R Longhurst (Spain)
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Trip Rating : 10/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Vueling is a budget airline, but it couldn't be further from the Ryanair experience. Seats recline and have
music, for a start. They allocate you seats, so you don't have that horrible rush to get on the plane. Staff are
friendly and courteous, and they aren't militant about hand-baggage. Their inflight magazine is readable.
The reason I'm giving Vueling a 10 out of 10 is because yesterday they changed our flights for us within
minutes and at no extra cost, no fuss whatsoever, despite the fact that we were at fault, not Vueling. That
sort of service is priceless!
Vueling Airlines customer review : 30 April 2012 by Milan Zelcevic (Canada)
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Trip Rating : 6/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Flew from Paris ORY to LIS in early April. Seat space is very tiny. At nearly 2m tall I could barely fit in the
seat. The plane was 2/3 full so could stretch my legs because the row behind me was empty. If this was a
3+ hour flight and packed, I would find it tough to cope due to no leg room. Otherwise, the plane was new,
staff very courteous and the price was a steal. If you are normal height I would warmly recommend these
guys.
Vueling Airlines customer review : 26 April 2012 by P Titus (USA)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
We were booked and confirmed on a 11am flight from Madrid to Barcelona. Arrived from our overnight flight to
find that the 11am flight was cancelled due to a transportation strike. When the bored and disinterested
person at Vueling's gate found out we had booked with a booking service, they refused to help us find other
transportation, later flights, or even directions into Madrid. We sat down within view of the gate, calling
around looking for options. Many people went to the gate and all were turned away - the few employees
left well before 11.
Vueling Airlines customer review : 25 April 2012 by R Currie (Netherlands)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
AMS-ALC-AMS. My 5th flight on this route, always good service with friendly staff. I normally pay extra to
reserve a seat near the front. Staff onboard are usually very nice and accommodating. Seat pitch is not great
but it is a LCC. Seats are comfortable enough though for short haul and the planes are clean, newish A320's.
Generally on time.
Vueling Airlines customer review : 24 April 2012 by R Rodrigues (UK)
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Trip Rating : 1/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Vueling has sunk to new lows which I didn't think was possible after the appalling service over recent years.
My husband was one week post knee surgery and although ground staff were very helpful and had moved us
to seats with extra leg room, on board it was a completely different matter. Staff were nothing short of rude
and insisted we move back to our original seats - leaving the row where we had been due to sit completely
empty. Came out with all sorts of illogical inconsistent excuses - cannot help but feel it was because the
front seats attract an increased fare and they don't want to give them up for nothing. Vueling make Ryanair
look like a premium airline.
Vueling Airlines customer review : 16 April 2012 by Kai Matuschewski (Germany)
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Trip Rating : 6/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
TXL-BCN-TXL. On time flights, friendly staff, new Airbus planes clean, food and beverages for purchase, leg
space rather cramped. All in all: good value for money.
Vueling Airlines customer review : 16 April 2012 by Tony Quinn (UK)
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Trip Rating : 3/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
CWL-BCN-CWL. Or it would have been if they hadn't cancelled the outward flight 3 days before departure.
Website and communication appalling. There is no UK contact number only a Spanish Premium Rate one and
emails are in Spanish . Did get the return flight which was just about ok. Plane was old, legroom was poor
compared to easyjet. Luckily we were able to get an outward flight with easyjet from BRS but naturally at a
greater cost.
Vueling Airlines customer review : 13 April 2012 by Michele Ranck (Spain)
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Trip Rating : 2/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
FLR-BCN. Our flight was cancelled the night before Easter, there was no representative in the airport so were
told we were "on our own" regarding transportation back to the city centre and a hotel. Finding a hotel
proved to be difficult and expensive, getting help from Vueling has proved to be impossible so far. I was
stuck in Florence for 2 extra days and my husband for 3 until the airport was able to reschedule the flights.
Needless to say an unhappy ending to our anniversary travels.
Vueling Airlines customer review : 11 April 2012 by G Schneider (USA)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Our flight from Madrid to Paris was ok but the return a nightmare. No plane due to mechanical problems in
Madrid. Departed the next day after 15 hours of sitting. 5 euro voucher given for food but excluding drinks.
They refused to permit any transfer to another airline during the miserable wait. No Vueling agent there to
keep us informed. No offer to put us up in a hotel overnight. Arrived 5am and no public transport running to
Madrid. Lost our prepaid reserved train to Cordoba.
Vueling Airlines customer review : 30 March 2012 by Tom Kuehne (Netherlands)
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Trip Rating : 5/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Very expensive ticket (€255, return PRG-BCN) compared to other low-cost airlines with same service (buy
onboard policies). Staff delivered a professional service, but did not guarantee the passengers comfort due to
no interference with a very loud group of passengers and no speeding up during boarding. Standard low-cost
seat space, but they could be reclined.
Vueling Airlines customer review : 12 March 2012 by Will Fowler (USA)
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Trip Rating : 1/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
BCN-DME. While check-in at BCN was okay, the crew onboard was utterly incompetent. I have flown in and
out of Russia countless times and with the exception of Vueling, every airline has provided non-Russians with
a landing card. Instead, I had to remind them. They had no idea what I was talking about at first and
insisted that I didn't need such a thing. No refreshments and crew didn't tell passengers to quieten down as
it was an overnight flight.
Vueling Airlines customer review : 17 January 2012 by T Dan (UK)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
LHR-La Coruna-LHR. Great to be able to use a low cost airline from Heathrow and generally impressive.
Friendly service, nice clean and modern A320 and on time both ways. Only downsides - annoying Muzak and,
more annoyingly, the worst legroom I've seen on any plane. Fortunately loads of empty space to spread out
on outward journey and had exit row seats (which are rows and 14) on return.
Vueling Airlines customer review : 13 January 2012 by T Kaminski (Germany)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
TXL-MAD-TXL booked last minute and got a cheap fare. Planes appeared to be clean with the exception of the
carpets which were very dirty. Also noticed many broken parts of the cabin interior, handles of baggage
compartments were fixed with tape and a sharp metal piece stuck out of the tray table. The seats were
leather and comfortable, but legroom was tight. Flights were not full, we could spread out and they were on
time. The cabin crew were quite nice, but going through the routine. Would consider again if price is right.
Vueling Airlines customer review : 28 November 2011 by Paul Van Alsten (France)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
ORY-BCN return. Good value for money, even though I booked shortly before departure. ORY airport much
more convenient than CDG. Both flights on-time, young and friendly cabin crew with good command of
English. However major downside is the incredibly cramped seating - I have never experienced such a tight
legroom. Vueling website slow and affected by many technical glitches.
Vueling Airlines customer review : 5 November 2011 by J Margel (USA)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Cramped seats, very narrow and it is seemingly the idea of this airline to crowd as many people on the aircraft as
possible. Anything to eat or drink including water there was a charge for. Thank goodness the flights were 2 hours
or less.
Vueling Airlines customer review : 31 October 2011 by J Haas (Netherlands)
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Trip Rating : 1/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
After some flights the main problems I found flying with Vueling are seats are extremely uncomfortable with not
enough leg room for someone of normal size. Not enough space between seats for opening laptop or working at all;
and hardly for reading. Cabin temperature too high in all flights. I found many other people also complaining about
this unsuccessfully. Ambient music is always annoying, specially when loud and before 8-9 in the morning and after
21-2200 hrs in the evening. It is a low cost airline, however prices are much higher than Ryanair or Easyjet for
the same service.
Vueling Airlines customer review : 22 October 2011 by E Fraser (Canada)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Paris CDG to Madrid, late at security but staff pleasant - taken out to aircraft in small vehicle after bus had
gone. Return at 6am had 3 seats to self so stretched out. Overall good value for money, booked only 1 week ahead.
Vueling Airlines customer review : 18 October 2011 by R Lyons (Australia)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Ref Bill Jackson's review "you never lose your money" we had a flight booked from Marrakech to Barcelona for 9th
october. Firstly the time was changed on 23rd March, then on the 18th August the flight was cancelled. we have
been trying to get our refund since then and have sent 6 e-mails, non eof which have been answered.
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