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Vueling Airlines customer review :  16 July 2012 by Michael Vossenberg   (Dubai)

Instead of enjoying the first night in Marbella, we got stuck in Vienna. After Boarding, the announcement came that due to technical Problems we had to disembark the aircraft, initially they told us to return after 2 hours, later the flight was cancelled. After chaotic discussions / announcements / luggage collection, they booked 80 rooms for a full aircraft (A320). So now we are in the hotel, not knowing what is next.

Vueling Airlines customer review :  5 July 2012 by J Moore   (UK)

SOU–BCN–IBZ–BCN–SOU. I read the other reviews on Vueling before setting off, I was slightly hesitant when we all arrived at Southampton (3 flights from SOU-BCN during the summer months) for our flights to IBZ. I shouldn't have been worried, all 4 flights were great. The aircraft's were clean and tidy, grey leather seats and colourful headrest covers. The crew were very friendly and polite, they moved one of our party who was over 6ft to an emergency exit seat on 3 out of the 4 flights, service you don't get on other full service carriers. You do have to pay for drinks and snacks which is common on any low cost carrier. Although Vueling isn't a well known airline in the UK I would certainly book them again without question. Oh and all our check- in luggage arrived which was great!

Vueling Airlines customer review :  19 June 2012 by S Blum   (France)

Absolutely appalled by Vueling. Flying from Paris to Barcelona Sunday night and we arrived the requisite "40 minutes before or else" to check in, but their representative decided we were 10 minutes late (meanwhile there was no security line -- plenty of time to make the flight!). Then they made us purchase another ticket for 120€ (the first representative wouldn't, couldn't, or simply didn't want to help us out and we had to wait in line for another Vueling desk). The next Vueling representative agreed that, indeed, your extortion policy was ridiculous. With seemingly no other options, we attempted to purchase a new ticket with the Iberia miles - but their human representatives (both Vueling and Iberia) wouldn't process this request and instructed us to either call the company directly or go online. Silly and incredibly inefficient. I am extremely disappointed by Vueling (and Iberia) and cannot recommend this airline. How can anyone have confidence in Vueling if they don't seem to respect their own customers?

Vueling Airlines customer review :  18 June 2012 by Mike Palmer   (UK)

Menorca to Madrid via Barcelona on a flight booked only last week due to Air Europa cancelling the morning flight on a similar routing. Fare was expensive for what is was after adding seat reservation, baggage fee (charged separately for both legs) and a connection fee (a first). On time boarding on both legs, both flights full including off duty staff using jump seats. Very cramped with little leg room. A record for the fastest and most unintelligible safety briefing in Spanish and English. A service selling food and drink was slow and short with the curtain pulled across for most of the flight. On time arrivals on both legs which is about the only positive note.

Vueling Airlines customer review :  18 June 2012 by J Hupfert   (Germany)

TXL-BCN-SVQ return, 4 flights. Outbound it was not possible to check in online. All flights left late but made up the time, so no problem with connecting flights. , planes were not cleaned properly, extremely little legroom, and I am not a tall person - you have to pay extra for a bit more space (1st row). Very friendly cabin crews.

Vueling Airlines customer review :  12 June 2012 by Kai Matuschewski   (Germany)

BCN-TXL. As you can read in the previous two reports, Vueling now apparently consistently denies boarding for no reasons. I have flown regularly for 2 decades and this has never happened to me. While there is always a first time, I was sincerely shocked by ground staff who offered no excuse, no assistance and only a re-booking for next day for 119 Euros.

Vueling Airlines customer review :  8 June 2012 by Boyd Bernadino   (USA)

Couldn't print a boarding pass from the website. Was running on a tight schedule and got there one minute after their cut off time of 45 minutes and they gave me a choice of either losing the 106 Euro (6 Euro was for using a Visa debit card!) or buying a ticket on the next flight for 110 Euro. The plane was old as well and they left 15 minutes late. The only positive thing is that the flight attendants were nice.

Vueling Airlines customer review :  23 May 2012 by Jim Soleymanlou   (USA)

Paris to Barcelona return. Outbound flight 2.5 hours late. For the return segment, we arrived at the airport 1.5 hours prior to the flight and were told we were on stand by, because the flight was oversold. They did not apologize or try to accommodate us, or explain the alternatives - merely told us we had to wait, and it is their right to overbook. Customer service dismissed me. With a lot of drama, we managed to get onboard. This is a cheap airline, and you get what you pay for. There is no service onboard or on the ground. I consistently fly over 150,000 miles a year and the last time I was denied boarding due to overbooking was in 1994!

Vueling Airlines customer review :  10 May 2012 by R Longhurst   (Spain)

Vueling is a budget airline, but it couldn't be further from the Ryanair experience. Seats recline and have music, for a start. They allocate you seats, so you don't have that horrible rush to get on the plane. Staff are friendly and courteous, and they aren't militant about hand-baggage. Their inflight magazine is readable. The reason I'm giving Vueling a 10 out of 10 is because yesterday they changed our flights for us within minutes and at no extra cost, no fuss whatsoever, despite the fact that we were at fault, not Vueling. That sort of service is priceless!

Vueling Airlines customer review :  30 April 2012 by Milan Zelcevic   (Canada)

Flew from Paris ORY to LIS in early April. Seat space is very tiny. At nearly 2m tall I could barely fit in the seat. The plane was 2/3 full so could stretch my legs because the row behind me was empty. If this was a 3+ hour flight and packed, I would find it tough to cope due to no leg room. Otherwise, the plane was new, staff very courteous and the price was a steal. If you are normal height I would warmly recommend these guys.

Vueling Airlines customer review :  26 April 2012 by P Titus   (USA)

We were booked and confirmed on a 11am flight from Madrid to Barcelona. Arrived from our overnight flight to find that the 11am flight was cancelled due to a transportation strike. When the bored and disinterested person at Vueling's gate found out we had booked with a booking service, they refused to help us find other transportation, later flights, or even directions into Madrid. We sat down within view of the gate, calling around looking for options. Many people went to the gate and all were turned away - the few employees left well before 11.

Vueling Airlines customer review :  25 April 2012 by R Currie   (Netherlands)

AMS-ALC-AMS. My 5th flight on this route, always good service with friendly staff. I normally pay extra to reserve a seat near the front. Staff onboard are usually very nice and accommodating. Seat pitch is not great but it is a LCC. Seats are comfortable enough though for short haul and the planes are clean, newish A320's. Generally on time.

Vueling Airlines customer review :  24 April 2012 by R Rodrigues   (UK)

Vueling has sunk to new lows which I didn't think was possible after the appalling service over recent years. My husband was one week post knee surgery and although ground staff were very helpful and had moved us to seats with extra leg room, on board it was a completely different matter. Staff were nothing short of rude and insisted we move back to our original seats - leaving the row where we had been due to sit completely empty. Came out with all sorts of illogical inconsistent excuses - cannot help but feel it was because the front seats attract an increased fare and they don't want to give them up for nothing. Vueling make Ryanair look like a premium airline.

Vueling Airlines customer review :  16 April 2012 by Kai Matuschewski   (Germany)

TXL-BCN-TXL. On time flights, friendly staff, new Airbus planes clean, food and beverages for purchase, leg space rather cramped. All in all: good value for money.

Vueling Airlines customer review :  16 April 2012 by Tony Quinn   (UK)

CWL-BCN-CWL. Or it would have been if they hadn't cancelled the outward flight 3 days before departure. Website and communication appalling. There is no UK contact number only a Spanish Premium Rate one and emails are in Spanish . Did get the return flight which was just about ok. Plane was old, legroom was poor compared to easyjet. Luckily we were able to get an outward flight with easyjet from BRS but naturally at a greater cost.

Vueling Airlines customer review :  13 April 2012 by Michele Ranck   (Spain)

FLR-BCN. Our flight was cancelled the night before Easter, there was no representative in the airport so were told we were "on our own" regarding transportation back to the city centre and a hotel. Finding a hotel proved to be difficult and expensive, getting help from Vueling has proved to be impossible so far. I was stuck in Florence for 2 extra days and my husband for 3 until the airport was able to reschedule the flights. Needless to say an unhappy ending to our anniversary travels.

Vueling Airlines customer review :  11 April 2012 by G Schneider   (USA)

Our flight from Madrid to Paris was ok but the return a nightmare. No plane due to mechanical problems in Madrid. Departed the next day after 15 hours of sitting. 5 euro voucher given for food but excluding drinks. They refused to permit any transfer to another airline during the miserable wait. No Vueling agent there to keep us informed. No offer to put us up in a hotel overnight. Arrived 5am and no public transport running to Madrid. Lost our prepaid reserved train to Cordoba.

Vueling Airlines customer review :  30 March 2012 by Tom Kuehne   (Netherlands)

Very expensive ticket (€255, return PRG-BCN) compared to other low-cost airlines with same service (buy onboard policies). Staff delivered a professional service, but did not guarantee the passengers comfort due to no interference with a very loud group of passengers and no speeding up during boarding. Standard low-cost seat space, but they could be reclined.

Vueling Airlines customer review :  12 March 2012 by Will Fowler   (USA)

BCN-DME. While check-in at BCN was okay, the crew onboard was utterly incompetent. I have flown in and out of Russia countless times and with the exception of Vueling, every airline has provided non-Russians with a landing card. Instead, I had to remind them. They had no idea what I was talking about at first and insisted that I didn't need such a thing. No refreshments and crew didn't tell passengers to quieten down as it was an overnight flight.

Vueling Airlines customer review :  17 January 2012 by T Dan   (UK)

LHR-La Coruna-LHR. Great to be able to use a low cost airline from Heathrow and generally impressive. Friendly service, nice clean and modern A320 and on time both ways. Only downsides - annoying Muzak and, more annoyingly, the worst legroom I've seen on any plane. Fortunately loads of empty space to spread out on outward journey and had exit row seats (which are rows and 14) on return.

Vueling Airlines customer review :  13 January 2012 by T Kaminski   (Germany)

TXL-MAD-TXL booked last minute and got a cheap fare. Planes appeared to be clean with the exception of the carpets which were very dirty. Also noticed many broken parts of the cabin interior, handles of baggage compartments were fixed with tape and a sharp metal piece stuck out of the tray table. The seats were leather and comfortable, but legroom was tight. Flights were not full, we could spread out and they were on time. The cabin crew were quite nice, but going through the routine. Would consider again if price is right.

Vueling Airlines customer review :  28 November 2011 by Paul Van Alsten   (France)

ORY-BCN return. Good value for money, even though I booked shortly before departure. ORY airport much more convenient than CDG. Both flights on-time, young and friendly cabin crew with good command of English. However major downside is the incredibly cramped seating - I have never experienced such a tight legroom. Vueling website slow and affected by many technical glitches.

Vueling Airlines customer review :  5 November 2011 by J Margel   (USA)

Cramped seats, very narrow and it is seemingly the idea of this airline to crowd as many people on the aircraft as possible. Anything to eat or drink including water there was a charge for. Thank goodness the flights were 2 hours or less.

Vueling Airlines customer review :  31 October 2011 by J Haas   (Netherlands)

After some flights the main problems I found flying with Vueling are seats are extremely uncomfortable with not enough leg room for someone of normal size. Not enough space between seats for opening laptop or working at all; and hardly for reading. Cabin temperature too high in all flights. I found many other people also complaining about this unsuccessfully. Ambient music is always annoying, specially when loud and before 8-9 in the morning and after 21-2200 hrs in the evening. It is a low cost airline, however prices are much higher than Ryanair or Easyjet for the same service.

Vueling Airlines customer review :  22 October 2011 by E Fraser   (Canada)

Paris CDG to Madrid, late at security but staff pleasant - taken out to aircraft in small vehicle after bus had gone. Return at 6am had 3 seats to self so stretched out. Overall good value for money, booked only 1 week ahead.

Vueling Airlines customer review :  18 October 2011 by R Lyons   (Australia)

Ref Bill Jackson's review "you never lose your money" we had a flight booked from Marrakech to Barcelona for 9th october. Firstly the time was changed on 23rd March, then on the 18th August the flight was cancelled. we have been trying to get our refund since then and have sent 6 e-mails, non eof which have been answered.