VUELING AIRLINES Passenger Reviews and Customer Trip Reports

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VUELING AIRLINES customer review :  24 July 2009 : by R Gaul   (UK)

AMS-BCN. Disappointed in Vueling as they keep adding hidden costs here and there, when they used to be much fairer. Check-in okay, but flight staff the rudest people imaginable. They were openly hostile and condescending to passengers and barred us from using the front toilet for a while. Then, when we were allowed again, whenever anyone dared to go past the magic curtain at the front to check if the loo was free, one male steward would berate them and tell them to step back! Not good customer service, at all.

VUELING AIRLINES customer review :  20 July 2009 : by R Varty   (Australia)

Paris to Rome. All went well and no difference to majors like Qantas. Rome to Paris. All went badly, departure delay 5h40m. This flight was originally scheduled for 13:20 and left 17:00. Gate staff treated passengers with no respect, they were rude. Gave no real reasons for delays and whenever English was used it was almost indecipherable which contributed to high level of frustration. Security control on the aircraft left much to be desired and it was here that I felt most vulnerable. We sat on the aircraft for 1h20m before take-off and during this time there were people fainting from the heat, passengers on board voicing their disapproval of the delays most vocally and one male passenger was even allowed to exit the aircraft, although he didn't descend the gantry.

VUELING AIRLINES customer review :  16 July 2009 : by D Donaldson   (USA)

Dirty plane, no leg room. They make announcements in English, but you can't understand one word of it. My first experience was in Rome where you don't deal with Vueling but with obnoxious, rude and inept handling agents.

VUELING AIRLINES customer review :  5 June 2009 : by P Macfarlane

Malaga to Barcelona and Barcelona to Venice went well. Nice to have allocated seats as of old. The website is getting trickier but not as bad as some. The only problem we had was at Barcelona where they have their own terminal in the opposite direction to the others. So turn right on the way out!

VUELING AIRLINES customer review :  18 May 2009 : by M Preston

An excellent carrier spoiled by appallingly rude check in staff at Barcelona. Last time I flew with them the check in agent was thoroughly unpleasant to the woman in front of us, a lady whose baggage was slightly overweight. The intervention of the 'supervisor' succeeded in making the passenger so irate that she ended up yelling at the staff and being told she could not fly. Both parties were in the wrong but the staff handled this very badly. Checking in yesterday we stood in the queue for one of the counters and as we put our documents on the counter the two women behind it stood up and began talking to two colleagues. We assumed a shift change was taking place but suddenly realised that they had simply left, without telling us that they were leaving, not directing us to another counter, nothing. We then went to another counter and when I mentioned to the agent there that some of her colleagues were very 'mal educados' (literally 'badly educated' but in Spanish it is equivalent to discourteous) she told me I had no respect for her! Once onboard the aircraft, we had pleasant service and an early arrival, but it seems that the Iberia influence has tainted what used to be an excellent airline, at least when it comes to ground handling. A great pity.

VUELING AIRLINES customer review :  7 May 2009 : by M Shaw

AMS-Barcelona RT. They oversold the flight and did not have a system of which passengers had priority. Instead, it was a 1st come- 1st ticketed system. I and about 8 others arrived on time but were not allowed to check-in for the last flight of the day. After a lot of waiting, we were offered hotel vouchers for a nice 4 star hotel and meal vouchers for dinner and breakfast the next day. I thought of this was quite nice and was starting to calm down. We were also informed the airline would compensate us 250 euros, pursuant to EU law. And that was where the trouble began! I was purposely given the run around for 2 months straight after filing my compensation request. They will keep telling you to email your bank account information and routing number. They will pretend that there was a problem with the number and keep telling you that the money will be placed in your account soon. I finally gave up on demanding the money, but to my surprise - more than 6 months later - today I noticed a strange wire transfer in my checking account! I still would not fly with them again, but this was a pleasant surprise..

VUELING AIRLINES review :  18 April 2009 : by R Phillips

BRU-VLC-BRU. Vueling is one of the better "low cost carriers". Website fairly easy to use and no tricks - although you do now have to pay to choose your seat, 20 EUR per suitcase round trip and 8.50 EUR credit card booking fee. Overall a good product - fairly new aircraft (all A320) although with tight seating. You can pay for extra space in front three rows/emergency exits Good time keeping although prone to change departure time regularly. Young enthusiastic crew - often Latinos/Eastern europeans -often incomprehensible announcements in English - particularly worrying during the safety briefing. Good check in staff and quick baggage collection.

VUELING AIRLINES review :  26 March 2009 : by Diego Bianconi

NCE-BCN-NCE with Vueling. First leg was delayed 2 hrs, which is the standard Vueling delay on this route. Arrived in BCN at am. Return flight, scheduled to take off at 20.50, was given on time by Vueling (but AENA website already announcing a 2 hrs delay from the morning). Then delay grew to 2.5 hrs, then 3+ hrs. Flight to Rome was also 4+ hrs delayed. I don't give them the minimum score only because they managed to get us to NCE, although in the middle of the night. Flights were smooth, but everybody was already too furious to appreciate. Bottom line: if you are very flexible with flight times and do not mind being stranded for 8 hrs in an airport with unclear info, fly with them. If you are time-sensitive stay away!

VUELING AIRLINES review :  12 February 2009 : by Ed Broens

AMS-BCN-AMS. Both flights on time, uneventful and almost full. A320 was clean. The flight crew spoke very limited English with a heavy Spanish accent. Safety announcements in English were impossible to understand. Ground crew in AMS very strict on cabin luggage size and weight which made the boarding process much more efficient. Very good experience for a low cost airline.

VUELING AIRLINES review :  9 February 2009 : by Pieter Boone

BCN-AMS. Flight on time and plane parked in BCN connected to the terminal, which is so much better than when it is on a remote stand. Flight uneventful, seat pitch is very tight and plane a bit tatty. Crew is okay and information adequate. Although flight landed 20 minutes before schedule in Amsterdam it took almost 20 minutes to reach the gate, which was so far from the airport exit that I felt like I was on a delayed flight.

VUELING AIRLINES review :  15 January 2009 : by Milton Cassidy

Paris to Rome. As with any carrier irrespective of budget or main stream, what makes it a pleasant flight to a large degree is the crew. I could not believe the arrogant way they spoke to their passengers. They even stopped passengers from using the front toilet. One got the impression that they were doing us a favour just by being there - the last time I will ever be travelling with them. Today we have choices, my advice, think twice before using this airline.

VUELING AIRLINES review :  12 January 2009 : by P Roberts

BRU-Valencia. Vueling are now the only airline on this route. Consequently prices with Vueling have increased not only on basic fares but also with add-ons such as pay for luggage, pay to choose your seat etc. Yet despite this, they still offer a good product. Nice new Airbus 320s, seating a little tight but nice interiors, good timekeeping. Crew young and friendly but only Spanish and terrible english speaking. Difficult for the francophone Belgian passengers - as I have little other choice I choose Vueling - easy to book on line and overall a good product. Just waiting for the prices to drop in view of the reduction in fuel costs.

VUELING AIRLINES review : 6 January 2009 : by Richard Dowling

Customer Rating : 1/5

Great website for booking, in April 2008 we booked 2 seats Seville-Amsterdam 0730 29SEP008 for USD$250. In May a brief email from Vueling said change of schedule, now 0630 28SEP2008. Like most English speakers we think change of schedule is change of time which we noted. Email did not say cancelled flight, or "please note change of day" or anything to warn us. We arrive at Seville airport on Monday, flight left day before. Along with another 15 equally fooled passengers we had to pay full fare of US$1200 to get to Amsterdam via Valencia, an all day event, no other choice. Complaining for refund is a waste of time, once they have your money why should they care ? A pity, we could have been happy customers if they were honest enough to say in plain English the Monday flight was changed to Sunday. Book with great caution.

VUELING AIRLINES review : 6 January 2009 : by Richard Dowling

Customer Rating : 1/5

Great website for booking, in April 2008 we booked 2 seats Seville-Amsterdam 0730 29SEP008 for USD$250. In May a brief email from Vueling said change of schedule, now 0630 28SEP2008. Like most English speakers we think change of schedule is change of time which we noted. Email did not say cancelled flight, or "please note change of day" or anything to warn us. We arrive at Seville airport on Monday, flight left day before. Along with another 15 equally fooled passengers we had to pay full fare of US$1200 to get to Amsterdam via Valencia, an all day event, no other choice. Complaining for refund is a waste of time, once they have your money why should they care ? A pity, we could have been happy customers if they were honest enough to say in plain English the Monday flight was changed to Sunday. Book with great caution.

VUELING AIRLINES review : 31 December 2008 : by Sylvain Preseault

Customer Rating : 2/5

They changed the departure from 10:35 to 13:45 from Rome to Paris, so I will be missing my tranfer flight from Paris to Montreal. Canceling and getting refunded seems complicated and I'm waiting to see how it will end.

VUELING AIRLINES review : 11 December 2008 : by Andrija Matic

Customer Rating : 3/5

Barcelona to Rome Fiumicino on A320. Cabin crew announcements in English were impossible to understand. It is crucial that Vueling starts to pay attention to the level of proficiency in English of their flight attendants. This is not my first time on Vueling and level of English knowledge of their CCMs decreases with each flight.

VUELING AIRLINES review : 3 December 2008 : by J Kresge

Customer Rating : 4/5

VCE-MAD-VCE. Excellent Budget carrier serving Madrid from Venezia. Both flights coming and going were uneventful. They left on time and arrived early. Flight attendants very friendly and gave my young daughter a booklet with stickers for her to design her own flight experience. Food on board for sale at prices comparable to the airport. Check in was quick and easy. We paid for one checked bag and the bag was off loaded and on the belt 10 minutes after de-planeing both in Madrid and Venezia.

VUELING AIRLINES review : 13 November 2008 : by A Maduro

Customer Rating : 5/5

MAD-CDG-MAD. A320. Impeccable plane, friendly crew, on-time departure and arrival, comfortable leather seats with more space available for a premium at time of booking, tasty and not so expensive selection of snacks, beverages and sandwiches on-board. Very good deal on short-haul flight.

VUELING AIRLINES review : 16 October 2008 : by Matt Ray

Customer Rating : 5/5

Fun, young, high energy airline and enjoyable to fly. And inexpensive to boot. Thumbs up.

VUELING AIRLINES review : 11 October 2008 : by L Fernandes

Customer Rating : 4/5

BCN/LIS. Since Vueling started operating LIS-BCN I have used them quite often not only to BCN but also to MAD. Nice plane, nice crew and on time. The check at Terminal C is even better - only negative part is that it takes you more time from the train stop. Vueling is no doubt one of the better airlines I have ever flown and I hope they keep different attitude after the fuure merger with Clickair.

VUELING AIRLINES review : 7 October 2008 : by Andrija Matic

Customer Rating : 3/5

Barcelona - Madrid return. Outbound flight operated by older Airbus 320, cabin showing its age, cabin crew polite when asked, but otherwise not interested in passengers and spoke almost useless English. Return on new A320 with courteous and professional cabin staff. On both planes legroom terribly tight. Both departures on time. Regarding price and quality / price ratio I will use them again.

VUELING AIRLINES review : 29 September 2008 : by J Kinnee

Customer Rating : 5/5

Malaga to Paris. Nice clean comfortable aircraft, good service, left right on time, I particularly liked the fact that you I could check in online and print off my boarding pass.