Volare Airlines Passenger Reviews and Volare Airlines Customer Trip Reports
VOLARE AIRLINES review : 24 September 2009 : by F Elisha
Customer Rating : 1/5
I returned from the US on from LAX. I have never experienced such a bad trip. There is
nothing positive about the flight I can mention. The worst part was the extremely cold
temperature inside the plane. Enduring 13 hours of cold without relief was too much for
anyone. The staff seemed to be oblivious to the fact. Turn off the lights and all will be OK.
The blankets are too small and thoroughly inadequate to keep a person warm. Even if one is
covered the head and top part of the body is exposed to the cold air. I was happy to support
Volare as a new airline, however the experience has left me with a sour taste in my mouth.
VOLARE AIRLINES review : 30 April 2008 : by René Engesser
Customer Rating : 3/5
MXP-HAV Business class. Average service, charming cabin crew. Meals perfect. Seats not too
Volare Airlines - by Felipe Gonzales
27 December 2007 Customer Trip Rating : n/a
RTM to MXP. A320 was not available so flight was operated with Air Europe Boeing 767 instead.
Perfect price for a LCC and flight left on-time. RTM is a very convenient airport to use.
Volare Airlines - by Christoffer Madsen
25 July 2007 Customer Trip Rating : n/a
PMO-LIN. An interesting experience with an Italian carrier I had not
used before. Check in quick, boarded on time, and we even left a little
earlier than scheduled. The interior on the A320 was bright and looked
new. Add to that a smiling and cheerful crew and a very interesting
inflight magazine. Scheduled arrival in Milano was set to 6.55PM - at
that point I had already picked up my luggage and was waiting for a bus
to take me home. What else can you ask for?
Volare Airlines - by Diane Terrazzino
11 September 2004
My husband and I flew with Volare from Brussels to Catania in August. Unfortunately flight was
delayed due to Volare arriving late from Catania. Our return in September took off on time. For a
low cost airline my husband and I were very pleased. From Brussels it is the only airline that flys
direct to Catania. We will certainly use them again.
Volare Airlines - by S Appleby
27 August 2004
We used Volare to travel from Norwich to Arrecife. I was not happy to discover that despite paying
£10, a meal I had requested (gluten free) had not been provided - both ways. We were promised by
the chief steward that Volare would contact us, but we've been back a week and still nothing. If you
travel with Volare, everything will cost you - a glass of water 1 euro, juice 1.50, crisps etc 1.50.
It can work out an expensive trip with children and no booked meal!! By choice, I would not travel with volare again.
The aircraft was grubby, ashtrays missing, those that were there, were full of papers and chewing
Volare Airlines - by Mark Thompson
16 July 2004
We flew Volareweb.com from Paris Orly to Rome Fiumicino on June 26 and were not impressed. Staff
were not friendly and inconsistent in applying the overweight luggage fee - I paid over $100 for one
suitcase that was over the 20 kg. max, while my sister (who also had overweight luggage) did not
have to pay. Flight was also late.
Volare Airlines - by Jean-Claude
22 June 2004
We used this airline and were very pleased. For example, our last trip to Rome
arrived 10 minutes early - the return (on a busy Friday evening) was only 20
minutes delayed. And this for one third the price of a ticket with Air France.
The cost of snacks onboard the flight is the same as airport cafes.
Volare Airlines - by Carsten Balzer
25 April 2004
20/04/04 VCE-SXF for €79. Aircraft a Airbus 320, cabin was in need of some
work - taped armrests
just don't look safe. Chewing gum in the seat pocket and in the former ashtrays and that was not
something from the flight before or could be excused with short turnaround times, but it's us
passengers who do that!! Cabin crew ok. Inflight menus would be a nice touch, I'd like to see the
prices before I order. They got me safely from A to B for a reasonable price, but they are not (yet) in the league of other
low-cost carriers like Germanwings, Air Berlin or Sterling.
Volare Airlines - by Lesley Wood
7 April 2004
Travelled Volare and must say it has been the best flight that I have been on in years. With all
the cutbacks to save money ie - entertainment, leg room, it was great to get on a flight that had
Volare Airlines - by John Carasone
10 February 2004
VolareWeb FCO-SXF on A320 – flight was delayed for over 3 hours and information about
the delay and why were slow to come to us. The flight was practically empty, so I’ll give them
credit for not using a "mechanical error" excuse to cancel a money losing flight. Seats more
comfortable than Ryanair or Easyjet, but the plane wasn’t very tidy and looked a lot older than it
Volare Airlines - by Alex Fjoldrom
12 November 2003
I flew more than 20 times with VolareWeb in the last 6 months, and I never had any problem with it.
I'm sorry for Mr. Chuan Chen, but he should say that VolareWeb is a low cost company, and the
problem with the LCC is that if the flight is cancelled you lose yr money. I don't want to comment
what happened to me and many others in August with Ryanair. Anyway, in all the flights I had with
VolareIi found always very good and polite F/A (at the opposite of many other LCC), modern planes
with screens, plane always in time. I must remind also to Mr. Chuan Chen that VolareWeb is not based
in Rome but it's based in Venice/Marco Polo.
Volare Airlines - by Chuan Chen
9 November 2003
My experience with Volare Airline is the worst ever I've ever had in my more than 10 years frequent
flying experiences with all different airlines. The customer service is incredibly irresponsible.
Three of us planed a 2 day weekend trip to Venice. Our flight from London to Venice at Saturday
morning 9:15am was cancelled - after everybody has checked in. No information at all was given. The
representative of Volare told us they have no idea when we can fly - they have no idea if the next
flight would arrive on time so that we could leave later. We waited until 4:00pm in the afternoon
when the second Volare flight of that day should depart - but it has been delayed. We were kept in
the airport, without permission to leave, because luggage have been checked in, and they refuse to
help us get them out There was no customer service we can get in touch with. All the telephone no’s
the representative gave us didn’t work, and the office in Rome is closed. We were left with no
information, and the airline refused to refund our tickets for the cancellation! At the end, we
finally get the chance to depart at 21:00 in the evening. We arrived after midnight in Marco Polo
and the airline didn’t show any intent to help us to arrange transportation to Venice. There were at
least 40 people with us who in the same flight went through this extremely disappointing experience!
Volare Airlines - by Sarah Butler
20 October 2003
London Gatwick to Venice with Volare this week, and will never fly with them again. Our
8.25am flight was cancelled, and we were told to wait for the 2.50pm flight. No ground staff, no
information, no vouchers for food. We rang to ask about compensation - instead they refunded our
fare and cancelled our booking. We guessed what they had done and rang back - they insisted we
rebook for the afternoon flight, and charged us £40 more, plus admin charges. The 2.50pm flight was
over two hours late in leaving, so we waited at Gatwick for over 10 hours.
On our return two days later, we checked in, and found that the person who made the new booking had
got the date wrong and booked us in for the previous day. The Volare ticket office at Venice Marco
Polo sorted this out - but they were the only helpful and competent Volare staff we encountered.
On the way out the airplane was scruffy, the staff carried out no safety checks, and the intercom
was broken so we could not hear the on-board staff. On the way back our seats were broken, and only
just bearable for the two hour flight.
Volare Airlines - by Francisco Camino
20 July 2003
I flew on a brand-new leather seats A320 from MAD-VCE-MAD. The livery is really bright and
attractive. There was nothing remarkable. Smooth, punctual and comfortable. As any other low cost no
free drinks or food, so one has to pay for them. I wonder why they are so
expensive - despite the
ham focaccia italian style was tasteful, I was charged 5 euros for it - crazy. The flight to VCE
had screens with flight data which is a nice and unusual feature in a low cost, but on the return
flights no screens at all. Crews were not particularly friendly, but smartly dressed and quite
typically italian good looking. Worth flying them for the ridiculous price of the tickets, and
despite the expensive bar trolley.
Volare Airlines - by Alessandro Severi
9 May 2003
No low cost airline gives you reading material or free food. An exception could be Virgin Express
- but usually low cost airlines make you pay for everything. They don't assign you a seat at check-in even if a few such as bmibaby do. Low cost
airlines are low cost because they want to keep costs low, that's why it is suggested for a
passenger that flies with them to at least be there 2 hours before. Volareweb does not have any
ground staff (to keep costs down) - in Milan uses SEA Handling and in Venice SAV Handling and in any
case pays them so little the service will be lower (less check-in desks open and more time to wait for
luggage). I used to fly a lot with Volare Airlines too but many airlines now seem to be attracted to the low-cost product. It's a shame because Volare was a good airline.
Volare Airlines - by Chad Koehnke
27 April 2003
VolareWeb.Com is a new low-fare spin off of Volare Airlines. Skytrax - you may have your
one star airline. Admittedly, they are a new airline and I flew them MAD-VCE-MAD in their
2nd week of operation. There were no drinks offered unless you wanted to pay. Not even tap water and I
asked! Do I dare mention peanuts? (well, I did and they were $2) Also, there was no reading material other than an out-dated magazine for the Milan
airport. I waited over an hour for check-in in Venice too and just about missed my flight. Oh, and
can I mention that part of the overhead panel (the part with the oxygen combustors) fell during
light turbulence? And then the flight attendant started hitting the panel (with the
back into place. VolareWeb, you better figure things out fast or else you will be the "first" (and
last) "low fare airline in Italy."
Volare Airlines - by Remo Vignati
15 February 2003
I agree that Volare is a good airline with a very young fleet but I disagree with the statement that
Volare has good connections from main European cities to central America and Asia.
Volare and its partner, Air Europe, fly on schedule only within some cities in Italy and Europe
while the flights to central America (that means only Cancun, Santo Domingo and Cuba) and Asia (that
means only Maldives) are charters that, sometime, accepts paying passengers outside of tours operator
Volare Airlines - by Marco Donaggio
14 February 2003
I confirm the previous opinion. Volare Airlines is good with modern planes and a good
service on board. Cabin crew are friendly in general. I also flew from Venice to London/LGW and to
Madrid. In both flights Volare Airlines uses A330 due to the big request.
Volare Airlines - by Alex Fjoldrom
4 February 2003
I recently flew Volare Airlines from Venice/Marco Polo to London, Gatwick in code sharing with
Alitalia. Volare Airlines is the second largest intercontinental Italian airline and the service is
good and their fleet modern. I was surprised to fly from Venice to London in an Airbus A330. I read
on their in flight magazine that Volare Airlines has a fleet composed by 7 A330, 20 A320 and 5 A321.
A good airline with good connections at Milan/Malpensa, Milan/Linate, Milan/Orio and Venice from the
main European cities to Central America and Asia.
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