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Viva Macau Passenger Reviews and Viva Macau Customer Trip Reports

 

No Star Ranking applied

 

No Ranking Awarded

 

 

  Viva Macau is not a Star ranked airline

  29 March 2010 : Viva Macau ceased trading

 
Customer Review scoring : Viva Macau
5.8 out of 10  5.8 out of 10
21 reviews



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VIVA MACAU customer review :  26 March 2010 by B O'Rourke   (Australia)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Premium

Turned up at the check in only to be told the flight was cancelled and the next flight was in 4 days time. No guarantee that flight was going to get off the ground either. Do yourself a favour - pay the extra money and fly with a more reputable airline!


VIVA MACAU customer review :  3 March 2010 by M Mcloughlin   (Australia)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Premium

MFM-SYD Premium. I had to pay a lot being chinese new year but was still cheaper than CX or QF economy. Flying with Viva Macau is great on the MFM-SYD route as its a night flight (just have dinner, two glasses of wine, watch a movie and go to sleep). Of course the premium experience is not comparable with a business class flight with a major, the seats are not electric, wine must be paid for etc but you have heaps of leg room and a seat which reclines enough to sleep in.


VIVA MACAU customer review :  16 February 2010 by J Lee   (Australia)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Viva Macau cancelled my flight from Sydney to Macau and return in October 2009. I had to find alternate flights to get to Macau and was promised a refund. It is now February 2010 and I have still not received my refund. Do not fly with an unreliable airline. I'm sure they are good if you can get off the ground with them.


VIVA MACAU customer review :  2 February 2010 by Dean May   (Hong Kong)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Premium

Macau-Melbourne Premium with Viva Macau. They tell you that early check-in is available with kids, this is not the case but after phoning and emailing them the bassinet was already reserved for us when we arrived. Nobody told us we had to go to " passport check " before checking in. I think because we were Premium and the guy was not busy he did it for us (and we had a baby), nice touch. Aircraft departed 25 mins late which was hardly surprising as when the flight was called ( 30 mins before departure ?) people where still milling around outside the security check area with nobody in a hurry to get them moving. Once on board the crew were very helpful and friendly as indicated by others here. The interior not too bad although my seat was stuffed, lumbar support would not go down so had that sticking in my back the whole time and the foot rest was inoperable, not really good enough considering we paid 2000HKD extra each for those seats. IFE was very old but we expected that, the movies were ok and the screen watchable. Seat pitch was not so good for us but partly our fault as the bassinet row seats were the lowest seat pitch in the forward cabin. The food was OK but what is with serving breakfast shortly after take off at about 1100 the nothing for 6 hours, they should have served nothing until 12 then lunch then dinner 5-6 hours later, they should really change this. There are no alcoholic drinks included in the premium fare. The last minute (1 week before travel) premium fare was about 1000HKD cheaper than CX and I have found Cathay economy to be the worst I have ever experienced, especially with a baby.


VIVA MACAU customer review :  23 December 2009 by Graeme Bray   (Australia)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

SYD-MFM return with Viva Macau. Flight was cheap and you got what you paid for. There were three movies shown enroute which made the journey go quicker but on the return leg, I was sitting further back on the aircraft with the projector only screening the movies in red and not full colour. The condition of the aircraft is below average with faulty latches on overhead lockers, broken foot rests and magazine holder having not bottom. However the crew were friendly and eager to serve everyone. One minor issue was their reluctance to accept Hong Kong currency in coins, having amassed a pocket full of $1, $2 & $5 coins in change during my trip, I was assured by check in staff that it would be ok and did not need change my money to notes. When you pay cheap prices like this, you should not expect the highest of standards, so I got what I expected and was satisfied with that.


VIVA MACAU customer review :  15 November 2009 : by W Thomas   (Australia)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

SYD-MFM-SGN-MFM-SYD in Economy. Have flown Viva before and satisfied with the fare and airline as a whole. Cheap fare to Macau of about A$660 return and booked a SGN flight a few days before leaving Australia for about US$100 return. Service on all legs fine, crew friendly and seemed to enjoy their jobs. Seats are OK, not as tight as Jetstar or AirAsia but no flights were full so had some spare seats around. All in all value for money and would fly again on Viva.


VIVA MACAU customer review :  15 November 2009 : by David James   (Australia)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

I've had three Sydney-Macau return trips on Viva Macau since it started. Yes, it's a budget airline but it does the job very well. I've never been on a trip where the plane wasn't nearly full so a lot of people like the airline. If you don't need to go to Hong Kong, Macau airport is so much better because it's very small. If you're going into Mainland China, it's the easiest way through the Gongbei gates at Zhuhai. Getting off the plane and out of the airport is a breeze. The food is quite good - basic and tasty and excellent compared to American airlines. The staff are very friendly and courteous, except for charging for everything.


VIVA MACAU customer review :  31 August 2009 : by D Lee   (USA)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Ho Chi Minh City, Viet Nam to Macau. Upon arrival two hours early to the airport, I was informed that the flight was canceled due to "maintenance". Since there were only six passengers, I can only assume that their maintenance has more to do with trying to maximize their passengers per flight. They should've called the mobile number I provided when I purchased the ticket online to inform but they didn't. I called the number the counter provided for a refund and was informed that it will take 3-6months for a refund - to a credit card? So I opted for their free hotel accommodations and meal until tomorrow's flight. I went to a nearby hotel via a provided van with the first four passengers and was informed that the airline will only pay for one room per two people, two strangers. We spent the next 45 minutes arguing with reception until they finally gave us each our own room. They brought bought meals, which was rice and some meat. The van picked us up the next day as scheduled at 745am for our 945am flight. Upon arrival, we were informed the flight is running 3 hours late. So now we are stuck at the airport for the next three hours hoping that our flight even flies today. Despite the positive reviews of the Sydney - Macau flight, this has to be the most frustrating and unacceptable travel experience I have so far.


VIVA MACAU customer review :  31 July 2009 : by W Thomas   (Australia)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Viva Macau from Sydney to Macau and back as it was a much cheaper alternative to Hong Kong than flying on QF/CX. Check-in a bit of a wait but checked in early so not a major issue. Departure on time and good flight time to arrive in Macau at 7pm or so. Both directions cabin crew were polite, helpful and all speaking fluent English. Product is basic - get what you pay for. Food was good and reasonably priced. Would fly again due to cost difference vs other carriers and Macau is a fun change of scenery.


VIVA MACAU customer review :  9 January 2009 : by D Morgan   (Australia)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Sydney to Macau, one way on Boeing 767-200. Bargain fare at $265 including taxes and charges, flight quite good despite an old plane. Check in staff very friendly and happy to assign me an emergency exit seat. Cabin crew helpful, overall flight was quite good - only negative being the price of food which was quite high even for a budget airline. Would fly again.


VIVA MACAU customer review :  5 January 2009 : by J Chua   (New Zealand)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Macau to Sydney. Cabin crews were helpful and friendly. Adequate seating and legroom in economy class. Overall, it was better than expected.


VIVA MACAU customer review :  25 November 2008 : by Alan Woolf   (Australia)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Sydney/Macau return on Boeing 767-200. Aircraft in good condition for its age and flight crews and attendants of good standard both ways. 25 minutes only from leaving the plane to clearing customs in Macau. For $636.00AUD return inc taxes this was very good value. Even though you pay for everything onboard (prices on the steep side - bring your own food) there was more leg room for me than on Qantas. I would certainly travel Viva Macau again as a viable low cost option into Hong Kong.


VIVA MACAU customer review :  9 November 2008 : by K Ho   (Australia)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Purchased their special promo Sydney to Macau return fare for AUD$510 incl. tax a while ago, which is very cheap compare to similar flight from Sydney to Hong Kong for AUD$1000+ incl. tax. Even with Macau to HK return ferry fare factored in (~HKD$300 return), I reckon it was well worth it. Viva uses a 2-2-2 configuration in their premium economy class and 2-3-2 configuration in their economy class. Neither class has any in-flight entertainment. There is no option for it even if you wish to pay extra. As for drinks and food, they are all optional extras in economy class. Because there is a liquid restriction, you may need to spend some money for drinks. Cabin crew staff are quite helpful and friendly. Seating room and leg room are comparable with other airline's economy class. Checked luggage limit is rather low at 20kg in economy class + 7kg hand-carry and Viva is a little more strict than other full service airline on this baggage limit. Be prepared to pay excess baggage weight if it goes over. Once passed immigration, there is another hand-carry search before boarding the plane. Everyone's hand-carry needs to be opened to be searched so allow extra time to goto the gates as it is a time consuming process. I imagine they are searching for water bottles as I've seen them throwing empty bottles in the bin. So, if you have a nice drink bottle to be used for longer term, don't put them in the hand-carry. Overall, the experience was good given the price paid. I would fly with them again if they offer similar ~50% saving compare to other SYD-HK routes.


VIVA MACAU customer review :  3 November 2008 : by A Lee   (Australia)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Flew Viva Macau Sydney to Macau return. For the price paid AUD$510 return, it was worth it. As with other posts, entertainment was non-existent, you must pay for about 99% of everything. seats were standard, enough leg room for average size person. Cabin crew helpful and friendly. You get an itinerary that you print out when you book online and then at the airport counter, collect your boarding pass. unlike Jetstar there was no barcode or anything except a confirmation number so was a little worried about the validity. but was all good. On the flight back, plane was delayed about 1.5 hrs. Overall, definitely good value and a satisfactory experience (bar the flight home) so would fly them again.


VIVA MACAU customer review :  18 October 2008 : by Paul Gerrard   (Australia)

 

Trip Rating :  4/10

Score 4 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Viva Macau Syd-Macau return in Sept (5 Passengers). Fares are very cheap compared to similar routes (ie HK) with slight additional costs of Ferry Transfer factored in. Extra time to transfer is only 1hr and is well supported. Adequate seating and legroom in economy. Friendly and helpful staff Inflight entertainment is really non-existent. Poor screens, dull content "if" you do get a movie and no headphone's available even if you do. Meals are available but are poor quality and run out very quickly with no substitutes. Bring Own Food! Water is a problem as you can't bring own and on departure from Macau to Syd no drinks can be taken on board as a third search of bags is conducted and strict rules are applied. Onboard flight you then have to buy tepid water! Very poor standards. Macau airport is a dump - there is no waiting area that is smoke free outside the check in gates. Only a few seats! Alternative is the dining area which is full of smokers and appalling food that is overpriced. No shops outside the check in area so cant buy water, smokes etc. Hotel across road isnt any help either. Behind check in there are a small no of duty free stores also selling soft drink, smokes etc but no newspapers, mags etc. Gate seats are quite limited and crowded. Smoking areas exist which leak smoke everywhere so its disgusting. My advice - Check in late and stay away from airport. Viva Macau operate a low frills airline and this is very evident. Bring books, etc as nothing is available on board. Passengers are also quite no frills too - they ignore safety messages and its routine to see 2-3 get up as plane is on its ascent just after leaving runway. Have never seen that anywhere else and so dangerous that crew dont even get up to stop them. Flights departing Macau leave very late and boarding is slow due to 3 security checks. Passengers on my flight were all claiming rows of seats allocated to our family and it was a battle to reclaims. Toilets are very dirty - floor never wiped. You get what you pay. Its cheap and its basic. Bring own entertainment and food and you cant complain. Bringing own food is officially not permitted but nobody cares and they just take all their meat, fruit etc and get busted by customs - funny to see.


VIVA MACAU customer review :  25 September 2008 by H Mirren   (Australia)

 

Customer Rating : 5/5

5 Star Rating

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Flew from Ho Chi Minh City to Macau last week, found the staff very attentive and professional.


VIVA MACAU customer review :  7 August 2008 by Brett L'Esteve   (Australia)

 

Customer Rating : 3/5

3 Star Rating

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

I flew the day service Sydney to Macau on July 13. I sat in row 33 just behind the emergency exit doors, which had plastic parts and the inner lining falling off. The food was not pleasant and the seats so uncomfortable that I couldn't sleep. After experiencing other budget airlines flying in the region, Viva Macau couldn't possibly be classed anything more than a 2 star airline. I am happy that they got me to my destination in 1 piece, but I won't be flying them again


VIVA MACAU customer review : 17 June 2008 by Shane Miller   (Macau)

 

Customer Rating : 5/5

5 Star Rating

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Flew their Macau to Sydney service, excellent service and a lot of time saved from going via Hong Kong. Food was below average, but overall the flight was smooth and seat comfortable.





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