VIRGIN BLUE review :  6 October 2008 : by G Forgan-Smith

Customer Rating : 4/5

Sydney to Ballina. Service was friendly and efficient. The staff were very good caring for a small child that had vomited upon landing in Ballina. Would happily fly again on Virgin Blue

VIRGIN BLUE review :  29 September 2008 : by Greg Chapman

Customer Rating : 4/5

SYD-BNE. Crew were friendly - thought leg room was good 19c and foxtel was available. Food prices ok - will fly them again

VIRGIN BLUE review :  25 September 2008 : by G Davis

Customer Rating : 3/5

BNE-SYD economy. First time flying Virgin Blue. Does not compare to other 4 star airlines that I have flown on. Nothing wrong with the flight, but certainly nothing to rave about in terms of seat comfort, inflight entertainment, or food and drink choices.

VIRGIN BLUE review :  19 September 2008 : by K McFayden

Customer Rating : 5/5

SYD-BNE. Friendly and cheerful crew who appeared to enjoy their job and were helpful. Pilot would give a couple of updates as to when we were over major locations which excited the two young children seated across from me. Efficient check in and flight left on time and arrived early. Nice food court and terminal at SYD. Only tiny gripe is it took longer than expected to collect my bag at BNE, but overall, excellent flight experience and will use them again.

VIRGIN BLUE review :  18 September 2008 : by C Tudehope

Customer Rating : 5/5

SYD-MEL. 737-800 with no Live2Air. checked in online on the night before. Latish getting to SYD and quickly transferred to a separate counter for bag drop, even though it didn't close for another 15 minutes - impressed with Virgin terminal in SYD-nice food court. Cabin crew were friendly. Upon arrival at MEL, disembarkation was quick. Bags arrived quickly.

VIRGIN BLUE review :  28 August 2008 : by P Giudes

Customer Rating : 3/5

SYD-BNE-SYD 737-700s. First leg excellent, plenty of leg room, on-time, efficient service etc. Return leg not so good. Flight time changed by airline night before (informed by SMS), then flight was about 30 mins late departing (no explanation). As a result returned to home about 1 1/4 hours later than planned. Very (uncomfortably) hot cabin (hard to explain for a middle of winter night flight), less leg room and seemingly changing cabin pressure. Both my colleague and myself were constantly clearing our ears throughout the flight. Never had this problem before. Drinks sold at airport terminal equivalent prices. At least they've dropped the greeting "hello ladies, gentlemen, boys and girls"! (5 star outbound, 2 star return trip)

VIRGIN BLUE review :  27 August 2008 : by M Howbrigg

Customer Rating : 1/5

SYD-CHC Return. Check in was good. The flight was an hour late but only advised once we arrived at the gate. Once onboard the flight attendants were perfunctory. We were seated in an emergency exit row. Interestingly we were not given a briefing. On the return, the flight was again late, this time 90 min due to crew rest.

VIRGIN BLUE review :  27 August 2008 : by Henry Tib

Customer Rating : 3/5

Adl-Syd-Adl. Usual Virgin Blue service, on time flights and efficient smiling cabin crew. Interesting that cabin crew never inform when handing out earpieces, that there is a $5.00 credit charge if you want to "Continue watching the PTV" when the PTV freezes after a period of time viewing. I have never tried the food items for sale, and gin and tonic in an alcopop tin is not like the real thing.

VIRGIN BLUE review :  27 August 2008 : by Liz Logan

Customer Rating : 5/5

CFS-ADL via SYD. The seat pitch, food, attitude of the FAs excellent.. A very professional crew and service.

VIRGIN BLUE review :  23 August 2008 : by Ken Whiteman

Customer Rating : 3/5

Launceston to Sydney in Premium Economy. Had to travel in Premium Economy class to get seats up the front for my elderly mother who had suffered a hip fracture and needed wheelchair transfers. Launceston ground staff were excellent and well organised. But the cabin crew were disinterested, bordering on arrogance. They didn't do anything wrong; just that they didn't do anything at all. Not even a wheelchair at Sydney awaited us so the pilot actually did this for us! For a $500 ticket one might reasonably expect a disabled passenger to have some interest shown her. Really I don't know why anyone would fly Premium Economy with Virgin Blue and all the empty seats may indicate the market has made that decision already.

VIRGIN BLUE review :  22 August 2008 : by Marshall Davies

Customer Rating : 4/5

MEL-HBA-MEL. Checked in online at home with prompt bag drop-off at Melbourne Airport. Short departure delay was made up en route. No delays when checking in at Hobart airport for return flight, which departed & arrived on time. Leg-room was generous on both flights & service from all Virgin staff was efficient & friendly. My only gripe is that an early airport arrival - 1 hour before departure on both occasions - seems to result in one's luggage being among the last to appear on the baggage carousel! In summary, a good experience with Virgin Blue.

VIRGIN BLUE review :  19 August 2008 : by Daniel Morrissey

Customer Rating : 4/5

Sydney-Coffs Harbour. The foxtel wasn't working and tv screens were shot. Cabin crew nice, and looked like they enjoyed their job. No food ordered. Check in at Sydney was quick and easy, and there was nobody in bag-drop. Boarding quick, because there was hardly anybody on flight.

VIRGIN BLUE review :  16 August 2008 : by J Jerome

Customer Rating : 4/5

Brisbane to Perth with Virgin and found it a very positive experience. Check in was fine but there were quite long lines at the bag drop off. The crew were friendly. The Foxtel screens went out after about 4hrs however they put it free for us for the remainder of the flight. Food was reasonably priced and I was surprised at the selection.

VIRGIN BLUE review :  11 August 2008 : by C Plummer

Customer Rating : 2/5

Rockhampton-Brisbane return. I have flown this route many times a year in the last 3 years and within the last 18 months it has become routine for Virgin Blue flights to be late with times being anything from 1 hour to 2 hours behind schedule. Each time the staff have been anything but helpful. Customer service is very poor. If you have to fly Virgin between Rockhampton and Brisbane and have connecting flights with other airlines I recommend not flying Virgin, or make sure you leave at least 5 hours between connecting flights to allow reasonable time for ever increasing delays. I have even noticed that baggage collection and delivery is taking longer, even in Brisbane airport.

VIRGIN BLUE review :  15 July 2008 : by Michael Little

Customer Rating : 4/5

Cairns- Brisbane-Melbourne. The web check-in worked well at Cairns, with a fairly short queue for the bag drop. The first flight was slightly delayed, leaving only about 20 minutes for the connection in Brisbane - but both we and our cases made the transfer. Seat pitch in the 737-800 and -700 aircraft was a little cramped, but the friendly and efficient service made up for it.

VIRGIN BLUE review :  12 July 2008 : by T White

Customer Rating : 3/5

Virgin Blue proved to live up to its budget low cost airline categorisation by providing fairly mediocre service and experience in flying with them very recently. On the flight Brisbane to Perth, departure was on time and crew seemed relatively friendly, however there were a few occurrences during the flight which made me cringe. There was one flight attendant on board who was so clumsy. Cabin supervisor announced a complimentary TV/FOX service for the long flight, but failed to pick up signal for this to actually go ahead, so no one was able to watch anything, even with a credit card charge of 9.90. The flight was on time, so well done there, but service leaves much to be considered by Virgin in order to improve their quality of passenger assistance.

VIRGIN BLUE review :  12 July 2008 : by D Milford

Customer Rating : 5/5

Sydney-Gold Coast-Sydney on 737-800 both ways. Both flights on time, clean aircraft, smiling and friendly professional young crew. Reasonably priced fares and the leg room was slightly better than the QF equivalent.

VIRGIN BLUE review : 7 July 2008 : by Y Mustafa

Customer Rating : 3/5

Sydney to Melbourne on B777-800. Flight was delayed close to 2.5 hours with numerous gate changes along the way. After take off, plane made up some lost speed with a quick flight to Melbourne. Seats cramped and service the usual Virgin cheers and smile. I probably would avoid this budget airline on a Friday night flight again.

VIRGIN BLUE review : 3 July 2008 : by Michael Little

Customer Rating : 3/5

Melbourne-Sydney-Cairns B737-700 on each sector. Very efficient web check in and bag drop-off at Melbourne, despite it being the beginning of the school holidays. Seat pitch on both aircraft quite cramped, especially on the shorter Melbourne-Sydney leg. Service reasonable, though without many of the customary Virgin Blue smiles. Overall reasonable value for the school holiday price.

VIRGIN BLUE review : 10 June 2008 : by T Short

Customer Rating : 5/5

Sydney to Melbourne. On time departure on a holiday weekend Friday night which was a surprise (though the flight before took off after mine). Cheerful crew, good announcements from the front. No complaints at all.

VIRGIN BLUE review : 4 June 2008 : by D Bird

Customer Rating : 5/5

Melbourne-Brisbane return. Web check in works really well. Didn't check a bag, only carry on. Flight attendants young and creating a fun atmosphere.

VIRGIN BLUE review : 3 June 2008 : by Mike Halpenny

Customer Rating : 4/5

Adelaide to Christchurch via Brisbane 737. First time travelling on Virgin, Pacific Blue services from Australia. Paid a small additional amount to obtain emergency exit row seating which was worth the outlay for the additional space. Crew all helpful and very friendly. Food and drinks reasonably priced if you wanted to purchase. Both flights on time with connection through Brisbane painless. Given cost of flight would definitely use again.

VIRGIN BLUE review : 21 May 2008 : by Adrian Coventry

Customer Rating : 5/5

TSV-BNE return, BNE-MEL return, TSV-SYD return, Syd-MEL return. In the last 2 years my wife and I have flown on all Australia's major carriers and the only carrier we now fly is Virgin Blue. Live 2 air is great. Self check-in great. Planes on time and this sometimes is critical. Free to join velocity rewards program. $30 online booking access to the Virgin Lounge can't be beaten for long stopovers. Ground and cabins crew are friendly.

Virgin Blue review - by A Mason

19 May 2008  Customer Trip Rating :

BNE-NAN-BNE. Check in at BNE and NAN easy with no waiting in line as I arrived at the airport with plenty of time. Both flights ere on time or 5 minutes early. Onboard the crew were very attentive and patient (some of the passengers seemed quite demanding pressing the call button repeatedly). Crew were friendly chatting to passengers during the flight. Food and beverage service started soon after take off. Upon arrival bags collection was very quick.

Virgin Blue review - by S Syme

17 May 2008  Customer Trip Rating :

I must just be unlucky, because of some dozen business trips with Virgin Blue over the last 12 months or so, only one has ever been on time! And I'm not counting 5 or 10 minutes as being late - I'm talking 30 to 60 minutes or more and one flight cancelled taking a wait of 4.5hours and having to reclaim and rebook luggage. No complaints about the courtesy of staff. Love the fast loading of the plane through front and back doors. But never on time!

Virgin Blue review - by N Francis

16 May 2008  Customer Trip Rating :

MEL-SYD-MEL. Staff at the bag drop were fairly rude, and cabin staff were pretty nonchalant about their work. Was greeted by the flight attendant at the back of the aircraft with a grunt and a head toss on presenting my boarding card. The flight left on time, and arrived five minutes early. Kingsford Smith is a dream to travel through, and the bags were off within 10 minutes. I suppose you can't really ask for much more, but the whole experience screamed of being on a fairly unglamorous (if not very efficient) bus! Would travel with them again, albeit because Australia offers so few alternatives when it comes to domestic carriers!

Virgin Blue review - by D Dale

13 May 2008  Customer Trip Rating :

ROK-BNE. Early 6.30AM departure on B737-800. On time and fast through to Brisbane. Flight attendants through the cabin immediately after departure with the food and drink cart. An hour long flight in 47 minutes, can't beat that. As always, Virgin staff friendly and polite.

Virgin Blue review - by Craig Willis

23 April 2008  Customer Trip Rating :

Melbourne-Sydney. Checked in on-line. Courteous staff on boarding and bought a sandwich which was quite tasty. Legroom limited if person in front reclines the seat, but for flight duration seating okay. Sydney-Melbourne 0700 departure and arrived at Syd airport early and was given exit row aisle seat. Again a pleasant flight with great crew! One thing I have noticed is Virgin have a great on- time departure record (on my flights anyway).

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