Virgin Blue Passenger Reviews and Virgin Blue Customer Trip Reports   Virgin Blue   242 reviews an official 4-Star Airline   Add your Virgin Blue Review   Virgin Blue detailed 4-Star ranking   Airline Reviews : A-Z Index   CHECK this airline's Quality Approval Status

PAGE 1 2 3 4

VIRGIN BLUE customer review :  30 August 2010 by B Vincent   (Australia)

PER-DRW. I found the E190 comfortable, preferable to 737, but for such a new aircraft I was surprised my seat creaked every time I moved. Really good service from staff, everything on the in-flight menu actually seemed to be available. Flight on time and luggage delivered promptly.

VIRGIN BLUE customer review :  18 August 2010 by A Kennewell   (Australia)

3 out of 4 flights from Melbourne delayed in the last 4 weeks by more than 75 minutes each. Sitting in the terminal it's a barrage of announcements regarding delayed flights or missing passengers. Do any of their flights depart on time? Company decision to go with Virgin based on $. Formy own trips I would rather pay for some service, reliability and comfort.

VIRGIN BLUE customer review :  3 August 2010 by Tim Reeves   (Australia)

Adelaide-Canberra return on two occasions. Flights departed and arrived on time. Planes were Embraer jets with 2-2 seating configuration - so much more comfortable than Qantas's 737s. Pleasant service from counter staff to flight attendants, baggage arrived quicky and in one piece. Fares cheap.

VIRGIN BLUE customer review :  30 July 2010 by Alan Whelan   (Australia)

Having travelled from Brisbane to Newcastle weekly for the last 7 weeks, I find it annoying that flight DJ1106 has been late every time. No excuse has been offered, and no announcements made until I said it would be a good idea to keep the passengers informed. And now its Friday again and the flight is reported 2 hours late. On contacting VB they lied not once but 3 times saying their system was showing it on time, yet Canberra where the plane comes in from shows it as late.

VIRGIN BLUE customer review :  1 July 2010 by Keith Sullivan   (Australia)

Hobart to Sydney on E190. The flight was good but window seats on the new E190's are a bit claustrophic because the windows are not aligned with the seats and passenger's head is cramped up close to the bulkhead. Found it an uncomfortable position exacerbated by the lower headroom in these planes. I would prefer an aisle seat in future and would not travel again on the "window" in this type of plane.

VIRGIN BLUE customer review :  1 July 2010 by C Tudehope   (Australia)

Sydney-Perth return. The outbound flight was at 6am and getting through the airport was a breeze. Onboard, greeted by name and received assistance with bags. Bright and cheery cabin crew who made frequent laps of the aisle throughout the flight. Was running late for the inbound flight and just made checkin. Through security, it should be noted that at Perth airport just about everyone gets testing for explosives, so allow extra time. As the last ones on the plane, we were a little frazzled, but crew smiling and reassuring. Made use of the movies and TV available for purchase. Cannot comment on baggage, as only cabin bags were utilised. Crew very friendly, being 6'3" I had no troubles with legroom.

VIRGIN BLUE customer review :  24 June 2010 by S Eichler   (Australia)

Brisbane to Canberra and Sydney to Sunshine Coast. Brisbane to Canberra is on an E190 which is very comfortable - I had 2 seats to myself so I was able to spread out. Sydney to Sunshine Coast was painless. I checked in online and went to bag drop - the lady informed me that there was an exit row seat available if I wanted, seeing as I am 6'4" - it was lovely of her to let me know.

VIRGIN BLUE customer review :  18 June 2010 by Y Ren   (Australia)

BNE-SYD-CAN Economy class. Web check in really easy and chose the seat I liked. As gold Velocity member I can access the lounge - really quiet at Brisbane, food limited, nice coffee, good wifi service. Cabin crew friendly and helpful. I like the live TV on demand - 5 dollars you could watch anything you like and it is live. Sydney lounge is much bigger than Brisbane one, good food and drink, but the wifi service does not work properly. Cabin crew on the Canberra flight also very friendly and professional.

VIRGIN BLUE customer review :  4 June 2010 by D Mauro   (USA)

SYD-CNS in economy. Very different flight experience than in the US. Flight attendants are young, laid back, and seem to enjoy their jobs. Unfortunately, there is nothing for free on this airline - you will not even get a complimentary glass of water! Even a movie will set you back over 9AUD! Also, flight attendants are constantly trying to sell stuff. I felt like such a member of a captive audience. Still, the flight was on-time and the cabin was quite clean.

VIRGIN BLUE customer review :  4 June 2010 by D Dale   (Australia)

BNE-ROK. Flight on time. Greeted by name. Embraer E190 was clean. Good seat pitch. Prefer Virgin Blue's Boeing 737 for comfort and as Embraer's don't have any IFE. Staff attentive and approachable.

VIRGIN BLUE customer review :  30 May 2010 by A Barrica   (USA)

MEL-SYD. Boarding very organized and efficient. Inflight service was like any other on short- haul. Flight attendants gracious and eager to make the journey relaxing. Disembarking was also very efficient and gate agents in Sydney a huge help.

VIRGIN BLUE customer review :  10 May 2010 by Paul Stevenson   (Australia)

SYD-CBR-SYD over weekend. E170 arrived early. The legroom in economy was good and the cabin crew were attentive and able to serve from the menu to the entire cabin. Baggage collection in Canberra and Sydney was a breeze. Fantastic fares on the web.

VIRGIN BLUE customer review :  9 May 2010 by G Kovac   (Australia)

PER-DPS return. Crew on the outbound leg very friendly, attentive to passengers' needs and managed the cabin professionally. Informative & clear PAs. The buy-on-board food is adequate although not for everyone. On flights to Bali & Phuket you can only pay by credit card; however one lady did not have a card so the crew kindly accepted cash so she could have something to drink. Return flight good, crew very nice if a bit spread out trying to deal with several issues at once. Passenger next to me fell ill and they were very good in assisting her. All in all great flights for the price paid and wouldn't hesitate to travel with them again. My negatives are the seat pitch is slightly cramped.