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Virgin Australia Passenger Reviews and Virgin Australia Customer Trip Reports



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Virgin Australia Customer review :  24 April 2014 by Craig Willis    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Melbourne-Brisbane on 737-800. Flight to Brisbane left ahead of schedule from the gate however hampered by Melbourne traffic control took off about 10 mins behind schedule. Kept informed by flight crew as to the situation but arrived in Brisbane on time, Seat 4D was fine and no one on middle seat. Used WIFI streaming to watch a movie and served a "snack" which was fine. Bris-Melb was a totally different flight when upgraded to Business Class and was the only passenger in the cabin but not surprising as it was Easter Sunday. Was offered juice or water prior to take off and after we had levelled out an excellent lamb curry and a decent red wine were served. Landed in Melbourne on time and luggage was delivered promptly. I might add the service at check in was great at Brisbane, friendly and cheerful.



Virgin Australia Customer review :  24 April 2014 by Michael Brien    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Darwin to Melbourne. The problems started when our flight was rescheduled (not cancelled) from 21st April to 22nd April. This was after we had spent the afternoon at the airport. Told to be back at the airport on 22nd and that check-in would open at 11am for our 2pm flight. We were then put up at the airport hotel. We were given $50 per person to cover dinner and breakfast at an airport hotel! Arrived back at the airport on 22nd at 10am due, we waited until 11am but no staff members arrived. Contacted Virgin via the customer relations number only to be told that our fight was leaving at 3.30 pm and that we wouldn't be able to check our bags until 90 minutes before the flight. Customer relations were no help. When staff finally returned at 12pm they were rude and refused to deal with any of the issues. They made no attempt to make any enquiries and stated that we were not entitled to food vouchers as the flight had not be cancelled but only rescheduled (24 hours). I understand that aircraft faults occur but the lack of communication and rudeness was unacceptable.



Virgin Australia Customer review :  23 April 2014 by Nicholas Janides    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Melbourne-Sydney-Townsville-Brisbane and Melbourne over the Easter break on their Embraer 190 and 737-800 services. All flights were excellent and with friendly and hard working crews. We had engineering problems with an Embraer jet from Townsville to Brisbane and was transferred to another jet on the tarmac. Unfortunately, our connections to Melbourne from Brisbane was not smooth, but we did gladly wait 3 hours in the Virgin Lounge to await our 3 delay. Overall, was well handled and especially with the Easter rush to get everybody home safely. Well Done Virgin Australia.



Virgin Australia Customer review :  22 April 2014 by W Coulton    (Australia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PER-SYD-PER Easter long weekend. Both flights A330-200. A330 for the flight to Sydney had a broken APU, so had no ground air conditioning until engines started. It was a sauna until 20 minutes into the flight. Obviously old video system, individual screens, but continuous loop (not AVOD) with poor vision and sound. Food OK and complimentary beer/wine. Return flight much newer A330 with good AVOD. Once again food fine and sufficient, along with beer/wine. Significantly less legroom on this aircraft. Check-in for both flights was OK despite being busy days, but check-in staff could show some enthusiasm for the job or find another one. The biggest disappointment was the lack of even a casual smile from any of the cabin crew, except when first entering each aircraft. After that it was glum faces for the entire flight. The odd smile makes the journey go so much better for both passengers and crew. I normally fly QF, but gave VA a go this time based not only on price/schedule, but also looking for an alternative to QF for regular travel needs. VA did not stand out as any better than QF I'm afraid. All they proved was that either airline is the same, so price and schedule will be all that determines my loyalty now, rather than having a true preference.



Virgin Australia Customer review :  20 April 2014 by Graham Brown    (Australia)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Sydney to Gold Coast. Early afternoon flight mid week. Quick check in. Long queue to board aircraft, only one staff member scanning boarding passes. People impatient, some queue jumpers caused arguments amongst passengers. All in all just poor form from VA when they should be managing their customers better. Staff on board robotic but friendly. My first time with VA. I would recommend VA only if QF flight not available.



Virgin Australia Customer review :  17 April 2014 by J Flitton    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

11th April, Sydney to Melbourne, VA9900. Return: Melbourne to Sydney, VA883. I am absolutely appalled at how bad this airline is. Flights are cancelled and rescheduled all the time. You cannot rely on them at all. The check in queues are ridiculously long, they must be understaffed. You need to allow at least 2 hours to check in for a domestic flight. I would advise using any other airline but this one for internal flights in Australia.



Virgin Australia Customer review :  16 April 2014 by D Scott    (Australia)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Attempt at service falls short. Flying ATR 72 from Moranbah to Brisbane. Staff made no acknowledgement of me boarding and during flight, snack was tiny, toilet was filthy, really stank with yellow stains. Compared with rival, seats are not comfortable and the flight is slow.



Virgin Australia Customer review :  15 April 2014 by Warren Stanborough    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew business class from Sydney to Denpasar, 14 April. The cabin supervisor looked after the business class section (5 passengers). She was very professional and friendly, the lunch was adequate (2 choices, hot or cold) and the wines satisfactory. Then cabin supervisor also ensured that the forward toilet was used by business class passengers only. Although some previous posters complained about the lack of a foot rest, for a 6 hour daylight flight the Virgin business class product is quite acceptable and well priced.



Virgin Australia Customer review :  15 April 2014 by Mark Ferguson    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LAX-BNE-MEL Business cabin flight from LAX to MEL via BNE, Cabin crew on both legs of the flight were excellent, couldn't have been more attentive or helpful. Long Haul business class is comfortable and entertainment options are good. A real contrast to the Virgin America BOS-LAX flight which preceded it, which featured the most unhelpful and rude cabin crew ever experienced. Overall I would highly recommend VA for the trip to LA and beyond.



Virgin Australia Customer review :  15 April 2014 by V Naidoo    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

On a recent from between MEL and BNE return (on VA 333 and VA 354 respectively), I found that Virgin Australia met all the expectations of a good domestic airline. These included, an on-time service, good IFE (using their 'wireless in-flight entertainment' system), helpful FAs' and a clean interior. Hence, as a regular passenger on this Virgin Australia, I do not hesitate in recommending it to others.



Virgin Australia Customer review :  11 April 2014 by S Ball    (New Zealand)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

This is the second very negative experience I've been part of with this airline. The Dunedin to Brisbane (on both counts) flight, the staff are appalling, far from helpful and polite. Treatment received is horrible and generally makes flying difficult. I do not recommend this flight to anyone. I would rather pay extra to fly with anyone else!



Virgin Australia Customer review :  10 April 2014 by J Graham    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My wife and I will never fly with Virgin Australia again. We have always found Virgin Atlantic to be great so we decided to fly to Bali with Virgin Australia. I noticed straight away as we sat down that there were no inseat entertainment systems. When I asked a crew member they said we needed to bring an iphone or iPad to watch their inflight entertainment. This policy is ridiculous. So if you have children you may need to bring 3 of 4 iPads for each member of your family for a 9 hour flight? Ridiculous. This airline was cheaper but I'm happy to pay extra for entertainment and better service. This is a budget airline with rude staff.



Virgin Australia Customer review :  1 April 2014 by Bronwyn Hughs    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-CNS, 30/3/14. Once again happy with the flight and service. I found the seats and leg room a tad better than Qantas which I flew down on. The cabin crew were friendly and did well with the overseas tourists who had trouble understanding the meaning of the seatbelt sign! The menu has improved since my last flight with more options/variety. Overall happy with the flight and the standard of service is what I have come to expect from this airline.



Virgin Australia Customer review :  31 March 2014 by Craig Willis    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Melbourne to Adelaide and return in one day. Efficient and pleasant check-in in Melbourne and offered boarding pass for return journey that evening. Flight to Adelaide left right on time and the aircraft offered the wi-fi entertainment system. Landed just ahead of schedule and crew were very good. Return flight delayed due a crewing issue but advised by text and email. Arrived at airport and settled into the lounge. Flight called and departed a little later than we thought but we were kept informed whilst waiting and on board again the tech crew apologised for the delay. Served a "snack" which was very good and crew again were on the ball.



Virgin Australia Customer review :  28 March 2014 by Julie Horwood    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Traveled 26th March, Brisbane to Proserpine impossible to land, returned to Brisbane. Staff handled situation with great concern for our welfare. Virgins choice of accommodation - Ibis hotel, transfers and meals - great job. First time flyers with Virgin and will fly them again.



Virgin Australia Customer review :  28 March 2014 by Alan Bone    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight 482, MCY-SYD. 27th March 2014. Flight was cancelled over an hour after scheduled departure. Poor communication. No food vouchers. After the diverted flight had gone to an alternate airport we were told we had to take a flight the following day. No compensation at all. Had to find a hotel at great expense. Jetstar flights continued to arrive and take off. I was told that was due to superior airbus Aircraft, Apparently 737s can't operate into airports in bad weather. Their communication with passengers was poor. Well we will now will go back to Qantas/Jetstar.



Virgin Australia Customer review :  27 March 2014 by Liam Murphy    (USA)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LAX-MEL Boeing 777-300ER JET. In the airport they said we were flying out of Terminal 3, but it turned out we were leaving from Tom Bradley International Terminal. At the gate, they put us on a bus, and when it got moving, they turned off the lights which made the bus completely dark. The bus took us to Terminal 3 were we had to wait in a line for 30 minutes on a concrete ramp with no were to sit down. Then we went in the thing that takes you onto the plane. The crew was very friendly, the set quality good, and free in-flight entertainment. They served dinner very soon, but I didn't have any. They had a self service snack bar with water, soda, and chips. Then they dimmed the lights so everyone could sleep, which lasted until breakfast time. I didn't have the hot breakfast, but I saw it looked terrible. It was some cakey thing with baked beans. The rest of the breakfast was good, though. When we landed everything was fine. I would rather fly Qantas because of the thing in LAX, but would fly with Virgin Australia if I had to. I have to admit, I liked Virgin Australia's cabin quality better than Qantas's cabin.



Virgin Australia Customer review :  27 March 2014 by C Miller    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BNE-PER. A330-200. Seat 1K. Travelled in the newer 2x2x2 seating configuration with the upgraded seats. Everything top notch, great selection on the IFE. Business cabin half full - service was pretty exceptional.



Virgin Australia Customer review :  24 March 2014 by O Handyside    (Fiji)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

NAN-BNE-NAN was a pleasant experience indeed. Clean aircraft, great service and excellent food out of NAN. Friendly crew and safety before OTP.



Virgin Australia Customer review :  12 March 2014 by V Naidoo    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-MEL, (VA 834). The flight was great, from the attentive service to the comfortable seating to the on-time arrival. Even though we flew in an Embraer 190 which is smaller than the commonly used 737-800 for this route, the service was not compromised.



Virgin Australia Customer review :  11 March 2014 by Michael Little    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Melbourne-Hobart return on B737s. Both flights were smooth and pleasant. The online check-in and airport bag drop were easy and quick; the seat was comfortable (a little tighter on the return flight) and the service was friendly. The flight to Hobart left 20 mins late and arrived 10 mins late; the return flight left 15 mins late and arrived 5 mins late. Our case appeared on the carousel quite quickly at both ends.



Virgin Australia Customer review :  11 March 2014 by Craig Willis    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Melb-Adel-Melb-Brisbane-Melb. 3 flights on 737-800 aircraft and 1 flight on Embraer 190. All flights on time and very comfortable. Service was great with very good cabin crew. Snack served in flight was either cheese and biscuits or a spicy salsa dip with chips. Offered juice or water on all flights. Embraer 190 remains a favourite as I was allocated front row of economy which almost has as much leg room as business class. Overall another very satisfactory series of flights and the streaming wifi on the 737 aircraft is great.



Virgin Australia Customer review :  5 March 2014 by E McDaniel    (Australia)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-PER. 21st Feb. Plane used was probably the oldest and dirtiest 737 I had ever seen. Plane completely packed, why was an Airbus not used instead? No point boasting about coast-to-coast A330 services when we had to spend 5 very long hours in packed plane with no working seatback IFE. Luckily I had downloaded the wireless streaming app but plenty of other disgruntled passengers did not. Could not upgrade to Business cabin despite the load being 4/8. Sydney lounge was very nice however.



Virgin Australia Customer review :  4 March 2014 by L McNamara    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flying from Launceston to Canberra connecting via Melbourne we were very surprised at not being able to purchase any food on the flight - only option was chic chip cookies which when arriving in Canberra for meetings so after lunch time was not considered a suitable option! Why are healthy substantive food choices not available for purchase?





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