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Virgin Australia Passenger Reviews and Virgin Australia Customer Trip Reports



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Virgin Australia Customer review :  20 April 2014 by Graham Brown    (Australia)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Sydney to Gold Coast. Early afternoon flight mid week. Quick check in. Long queue to board aircraft, only one staff member scanning boarding passes. People impatient, some queue jumpers caused arguments amongst passengers. All in all just poor form from VA when they should be managing their customers better. Staff on board robotic but friendly. My first time with VA. I would recommend VA only if QF flight not available.



Virgin Australia Customer review :  17 April 2014 by J Flitton    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

11th April, Sydney to Melbourne, VA9900. Return: Melbourne to Sydney, VA883. I am absolutely appalled at how bad this airline is. Flights are cancelled and rescheduled all the time. You cannot rely on them at all. The check in queues are ridiculously long, they must be understaffed. You need to allow at least 2 hours to check in for a domestic flight. I would advise using any other airline but this one for internal flights in Australia.



Virgin Australia Customer review :  16 April 2014 by D Scott    (Australia)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Attempt at service falls short. Flying ATR 72 from Moranbah to Brisbane. Staff made no acknowledgement of me boarding and during flight, snack was tiny, toilet was filthy, really stank with yellow stains. Compared with rival, seats are not comfortable and the flight is slow.



Virgin Australia Customer review :  15 April 2014 by Warren Stanborough    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew business class from Sydney to Denpasar, 14 April. The cabin supervisor looked after the business class section (5 passengers). She was very professional and friendly, the lunch was adequate (2 choices, hot or cold) and the wines satisfactory. Then cabin supervisor also ensured that the forward toilet was used by business class passengers only. Although some previous posters complained about the lack of a foot rest, for a 6 hour daylight flight the Virgin business class product is quite acceptable and well priced.



Virgin Australia Customer review :  15 April 2014 by Mark Ferguson    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LAX-BNE-MEL Business cabin flight from LAX to MEL via BNE, Cabin crew on both legs of the flight were excellent, couldn't have been more attentive or helpful. Long Haul business class is comfortable and entertainment options are good. A real contrast to the Virgin America BOS-LAX flight which preceded it, which featured the most unhelpful and rude cabin crew ever experienced. Overall I would highly recommend VA for the trip to LA and beyond.



Virgin Australia Customer review :  15 April 2014 by V Naidoo    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

On a recent from between MEL and BNE return (on VA 333 and VA 354 respectively), I found that Virgin Australia met all the expectations of a good domestic airline. These included, an on-time service, good IFE (using their 'wireless in-flight entertainment' system), helpful FAs' and a clean interior. Hence, as a regular passenger on this Virgin Australia, I do not hesitate in recommending it to others.



Virgin Australia Customer review :  11 April 2014 by S Ball    (New Zealand)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

This is the second very negative experience I've been part of with this airline. The Dunedin to Brisbane (on both counts) flight, the staff are appalling, far from helpful and polite. Treatment received is horrible and generally makes flying difficult. I do not recommend this flight to anyone. I would rather pay extra to fly with anyone else!



Virgin Australia Customer review :  10 April 2014 by J Graham    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My wife and I will never fly with Virgin Australia again. We have always found Virgin Atlantic to be great so we decided to fly to Bali with Virgin Australia. I noticed straight away as we sat down that there were no inseat entertainment systems. When I asked a crew member they said we needed to bring an iphone or iPad to watch their inflight entertainment. This policy is ridiculous. So if you have children you may need to bring 3 of 4 iPads for each member of your family for a 9 hour flight? Ridiculous. This airline was cheaper but I'm happy to pay extra for entertainment and better service. This is a budget airline with rude staff.



Virgin Australia Customer review :  1 April 2014 by Bronwyn Hughs    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-CNS, 30/3/14. Once again happy with the flight and service. I found the seats and leg room a tad better than Qantas which I flew down on. The cabin crew were friendly and did well with the overseas tourists who had trouble understanding the meaning of the seatbelt sign! The menu has improved since my last flight with more options/variety. Overall happy with the flight and the standard of service is what I have come to expect from this airline.



Virgin Australia Customer review :  31 March 2014 by Craig Willis    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Melbourne to Adelaide and return in one day. Efficient and pleasant check-in in Melbourne and offered boarding pass for return journey that evening. Flight to Adelaide left right on time and the aircraft offered the wi-fi entertainment system. Landed just ahead of schedule and crew were very good. Return flight delayed due a crewing issue but advised by text and email. Arrived at airport and settled into the lounge. Flight called and departed a little later than we thought but we were kept informed whilst waiting and on board again the tech crew apologised for the delay. Served a "snack" which was very good and crew again were on the ball.



Virgin Australia Customer review :  28 March 2014 by Julie Horwood    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Traveled 26th March, Brisbane to Proserpine impossible to land, returned to Brisbane. Staff handled situation with great concern for our welfare. Virgins choice of accommodation - Ibis hotel, transfers and meals - great job. First time flyers with Virgin and will fly them again.



Virgin Australia Customer review :  28 March 2014 by Alan Bone    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight 482, MCY-SYD. 27th March 2014. Flight was cancelled over an hour after scheduled departure. Poor communication. No food vouchers. After the diverted flight had gone to an alternate airport we were told we had to take a flight the following day. No compensation at all. Had to find a hotel at great expense. Jetstar flights continued to arrive and take off. I was told that was due to superior airbus Aircraft, Apparently 737s can't operate into airports in bad weather. Their communication with passengers was poor. Well we will now will go back to Qantas/Jetstar.



Virgin Australia Customer review :  27 March 2014 by Liam Murphy    (USA)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LAX-MEL Boeing 777-300ER JET. In the airport they said we were flying out of Terminal 3, but it turned out we were leaving from Tom Bradley International Terminal. At the gate, they put us on a bus, and when it got moving, they turned off the lights which made the bus completely dark. The bus took us to Terminal 3 were we had to wait in a line for 30 minutes on a concrete ramp with no were to sit down. Then we went in the thing that takes you onto the plane. The crew was very friendly, the set quality good, and free in-flight entertainment. They served dinner very soon, but I didn't have any. They had a self service snack bar with water, soda, and chips. Then they dimmed the lights so everyone could sleep, which lasted until breakfast time. I didn't have the hot breakfast, but I saw it looked terrible. It was some cakey thing with baked beans. The rest of the breakfast was good, though. When we landed everything was fine. I would rather fly Qantas because of the thing in LAX, but would fly with Virgin Australia if I had to. I have to admit, I liked Virgin Australia's cabin quality better than Qantas's cabin.



Virgin Australia Customer review :  27 March 2014 by C Miller    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BNE-PER. A330-200. Seat 1K. Travelled in the newer 2x2x2 seating configuration with the upgraded seats. Everything top notch, great selection on the IFE. Business cabin half full - service was pretty exceptional.



Virgin Australia Customer review :  24 March 2014 by O Handyside    (Fiji)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

NAN-BNE-NAN was a pleasant experience indeed. Clean aircraft, great service and excellent food out of NAN. Friendly crew and safety before OTP.



Virgin Australia Customer review :  12 March 2014 by V Naidoo    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-MEL, (VA 834). The flight was great, from the attentive service to the comfortable seating to the on-time arrival. Even though we flew in an Embraer 190 which is smaller than the commonly used 737-800 for this route, the service was not compromised.



Virgin Australia Customer review :  11 March 2014 by Michael Little    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Melbourne-Hobart return on B737s. Both flights were smooth and pleasant. The online check-in and airport bag drop were easy and quick; the seat was comfortable (a little tighter on the return flight) and the service was friendly. The flight to Hobart left 20 mins late and arrived 10 mins late; the return flight left 15 mins late and arrived 5 mins late. Our case appeared on the carousel quite quickly at both ends.



Virgin Australia Customer review :  11 March 2014 by Craig Willis    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Melb-Adel-Melb-Brisbane-Melb. 3 flights on 737-800 aircraft and 1 flight on Embraer 190. All flights on time and very comfortable. Service was great with very good cabin crew. Snack served in flight was either cheese and biscuits or a spicy salsa dip with chips. Offered juice or water on all flights. Embraer 190 remains a favourite as I was allocated front row of economy which almost has as much leg room as business class. Overall another very satisfactory series of flights and the streaming wifi on the 737 aircraft is great.



Virgin Australia Customer review :  5 March 2014 by E McDaniel    (Australia)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-PER. 21st Feb. Plane used was probably the oldest and dirtiest 737 I had ever seen. Plane completely packed, why was an Airbus not used instead? No point boasting about coast-to-coast A330 services when we had to spend 5 very long hours in packed plane with no working seatback IFE. Luckily I had downloaded the wireless streaming app but plenty of other disgruntled passengers did not. Could not upgrade to Business cabin despite the load being 4/8. Sydney lounge was very nice however.



Virgin Australia Customer review :  4 March 2014 by L McNamara    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flying from Launceston to Canberra connecting via Melbourne we were very surprised at not being able to purchase any food on the flight - only option was chic chip cookies which when arriving in Canberra for meetings so after lunch time was not considered a suitable option! Why are healthy substantive food choices not available for purchase?





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