VIRGIN BLUE  Passenger Reviews and Customer Trip Reports

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VIRGIN BLUE customer review :  18 March 2010 by A Laverghetta   (Australia)

MEL-PER. The cabin was pretty comfortable, cabin crew not that friendly. You have to pay if you want to eat or drink and in a 4 hr flight it matters. I also had to pay extra money because I had more than 23 Kg at check in. I would fly DJ again, just with an amazing fare anyway.

VIRGIN BLUE customer review :  15 March 2010 by Tony Smith   (Australia)

PER-SYD & SYD-PER. Travelled on business in both directions within 3 days. Inadequate seat width and leg-room which makes for an awful experience on a 4hr+ flight. Delayed for an hour on the tarmac in Sydney and told that it was due to the flight waiting for one member of the cabin crew coming in on another flight, which was also late. The usual average at best food selection which is overpriced. Not very impressed.

VIRGIN BLUE customer review :  10 March 2010 by R MacRae   (UK)

SYD-DPS : paid premium economy mainly for the luggage allowance as my onward flights from Bali were business class. I encountered a very poor level of service : no priority check-in, I was turned away from the priority check in queue. This turned out to be an error, and the checkin clerk apologized. The queue length was 1/2 hour. Additionally there was no priority boarding, though this was not mentioned as one of the services for premium economy. The main problem with service during the flight, I was served my meal after the economy passengers, and as a consequence had very little choice. There was no priority baggage. The seats were adequate. The entertainment system only worked within Australia, not a major problem on the Bali route, it lasted for about 4.5 hours of the 6.5 hour flight. When I asked for a second glass of red wine there was none left. I complained to Virgin 2 weeks ago and have as yet received no reply. The main problem with this route is there are now only the two low cost carriers operating it, Jetstar and Virgin Blue, both having a poor reputation. It may well be better to consider flying via Jakarta with Garuda.

VIRGIN BLUE customer review :  3 March 2010 by Tim Jarvis   (UK)

PER-ADL and ADL-BNE on E190. First leg excellent, had exit seats which were great. Overall I thought the flights were good value, and we were given an extra 5KG for our cycle speedway bike - only odd thing was that on the ADL-BNE leg we had to sign a disclaimer stating that it was either damaged or not packed properly prior to handing it over, which it clearly wasn't. Had to do it or leave the bike behind, but not happy with such a practice.

VIRGIN BLUE customer review :  1 March 2010 by Michael Little   (Australia)

Melbourne - Hobart B737-800. Excellent flight - on time, comfortable seat, friendly service, quick luggage delivery. When I checked in online 24 hours ahead there were no window seats available, but the agent at the bag drop found me one.

VIRGIN BLUE customer review :  26 February 2010 by B Vincent   (Australia)

PER-MEL on 737-700 - clean and tidy. Seating a little tighter than the 737-800 but still felt better than the Qantas 737s. Cabin crew were upbeat, food for purchase was OK and they seemed to have adequate stocks. Inflight pay-per-view movies on offer looked uninspiring and the promised previews didn't happen, so I didn't bother with them. Flight was on time and luggage delivered promptly. Significantly cheaper than Qantas on the day.

VIRGIN BLUE customer review :  8 February 2010 by Chris Fox   (Australia)

Karratha-Perth on E190. Nice clean aircraft, and the 2+2 seating is a great change from the comparatively squeezy 3+3 that Qantas run to Karratha on their 737's. Always friendly crew and wide selection on their menu, where you buy what you want. Great value for money, and excellent to see more flights coming on a route where Qantas enjoyed a monopoly for many years.

VIRGIN BLUE customer review :  29 January 2010 by S Campbell   (Australia)

DRW-BNE-DRW and DRW-PER-DRW several times per month. Crew friendly, food not much on offer out of DRW as they do not have catering contracts there. Ground staff in Darwin pleasant and quick.

VIRGIN BLUE customer review :  25 January 2010 by Y Ren   (Australia)

BNE-CBR-BNE in Y class, new Embraer 190. I like the 2+2 seating. Lounge at BNE and CBR are great - nice food, free drinks and nice coffee. Wireless internet at BNE not working. Flight was okay both ways - captain and first officer only spoke before landing. Cabin crews start selling drinks and food before the seat belt sign turned off, very different practice. I am not sure how to compare Virgin with Qantas. Virgin is better than most budget airlines but still lack of services than full service airlines like Qantas. Use Virgin again if the price is much cheaper than Qantas.

VIRGIN BLUE customer review :  7 January 2010 by R Quint   (Australia)

Melbourne to Sydney on new Embraer 170; very clean as you would expect, and 2x2 seating gave plenty of room. Noticably quicker to board and disembark than a 737, and leather seats are far more pleasant than the dirty cloth seats on Tiger. Online check-in and no queue for bag drop made for fuss-free departure and on-time arrival. Staff were well presented, efficient and bright. Very hard to fault for $100; streets ahead of comparative low cost operators out of Europe and North America.

VIRGIN BLUE customer review :  3 January 2010 by K Pardoe   (Australia)

TSV-CNS-TSV E170. Flights good, crews friendly. Flight up arrived 15 minutes early, checked in on-line, no hold baggage both ways. Flight back pushed back over 5 minutes early, arrived 17 minutes early but then had to wait on apron until gate available so made up no time.

VIRGIN BLUE customer review :  30 December 2009 : by S Bott   (UK)

MEL-BNE. There were some cleanliness issues, but journey was good for the price and FAs did their job well. IFE in a 737-800 is brilliant, even for a 2 hour flight; but, it was a shame that no channels were free – even if one or two were free to watch, it would convince me to pick VB over Jetstar anytime.

VIRGIN BLUE customer review :  16 December 2009 : by R Moore   (Australia)

SYD-MEL return, flying with 2 children by myself, I was really looked after by the Virgin staff from check in to landing. Nothing too much trouble for the staff, very friendly and helpful.

VIRGIN BLUE customer review :  10 December 2009 : by C Tudehope   (Australia)

Sydney to Melbourne and return during a sale where fares were only $30 each way! The crew were friendly and polite on both flights. The only problem I could find in flying with Virgin Blue on the Sydney-Melbourne route is the lack of food outlets in the airport terminal at Melbourne. Other than that, good value for money.

VIRGIN BLUE customer review :  8 December 2009 : by Maurice McGahey   (Australia)

Beware when booking cheap Virgin Blue flights over the internet - I was one of five passengers affected by this. You have to get your tickets from the "Service Desk". In Brisbane at least for early morning flights, the Service Desk opens late and the ensuing long queue ensures that the last people to leap into the line will miss their flight. Their are two computer terminals on the Service Desk but they will only assign one operator. If you try to go straight to a check in desk the operator will send you straight back to the service desk and he/she will be backed up by the supervisor. Don't be a duffas and arrive in time to pick up your ticket. Arriving early doesn't really help either as the service desk doesn't open any earlier to cater for a large volume of internet booking travellers. Grab a place at the beginning of the line, do not give away a place to anyone pleading that they are going to miss their flight, and generally act like grumpy cattle. If you do have to inhabit the "end of the line" steal yourself for the experience of being told that you will not be receiving a refund as you should have been at the check in desk a half hour before boarding call. As QANTAS are the eventual beneficiary of Virgin Blue's mismanagement (waiting for a QANTAS flight as I type) and my Velocity card is about to be relegated to the bin I wonder whether the Virgin board members have bought QANTAS shares.

VIRGIN BLUE customer review :  4 December 2009 : by Daniel Kong   (Australia)

SYD-BNE-CNS on 737-800. Check in staff friendly and personalise the service before you fly. Early morning flight to Brisbane was not full and had a row to myself, but flight from BNE to CNS was fully booked. Transit in BNE only half an hour. Despite that, impressed with the ontime performance, efficiency and politeness of crew. Crew show that they do enjoy their job even though you choose not to purchase anything. Live-2-air was available but not sure if necessary on flights less than 2 hours, but the inflight information is a nice extra. I would recommend Virgin Blue on this route as it offers a product tailored to all passengers.