VIRGIN BLUE review : 6 October 2008 : by G Forgan-Smith
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Customer Rating : 4/5 |  |
Sydney to Ballina. Service was friendly and efficient. The staff were very good caring for a small
child that had vomited upon landing in Ballina. Would happily fly again on Virgin Blue
VIRGIN BLUE review : 29 September 2008 : by Greg Chapman
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Customer Rating : 4/5 |  |
SYD-BNE. Crew were friendly - thought leg room was good 19c and foxtel was available. Food prices
ok - will fly them again
VIRGIN BLUE review : 25 September 2008 : by G Davis
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Customer Rating : 3/5 |  |
BNE-SYD economy. First time flying Virgin Blue. Does not compare to other 4 star airlines that I
have flown on. Nothing wrong with the flight, but certainly nothing to rave about in terms of seat
comfort, inflight entertainment, or food and drink choices.
VIRGIN BLUE review : 19 September 2008 : by K McFayden
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Customer Rating : 5/5 |  |
SYD-BNE. Friendly and cheerful crew who appeared to enjoy their job and were helpful. Pilot would
give a couple of updates as to when we were over major locations which excited the two young
children seated across from me. Efficient check in and flight left on time and arrived early. Nice
food court and terminal at SYD. Only tiny gripe is it took longer than expected to collect my bag at
BNE, but overall, excellent flight experience and will use them again.
VIRGIN BLUE review : 18 September 2008 : by C Tudehope
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Customer Rating : 5/5 |  |
SYD-MEL. 737-800 with no Live2Air. checked in online on the night before. Latish getting to SYD and
quickly transferred to a separate counter for bag drop, even though it didn't close for another 15
minutes - impressed with Virgin terminal in SYD-nice food court. Cabin crew were friendly. Upon
arrival at MEL, disembarkation was quick. Bags arrived quickly.
VIRGIN BLUE review : 28 August 2008 : by P Giudes
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Customer Rating : 3/5 |  |
SYD-BNE-SYD 737-700s. First leg excellent, plenty of leg room, on-time, efficient service etc.
Return leg not so good. Flight time changed by airline night before (informed by SMS), then flight
was about 30 mins late departing (no explanation). As a result returned to home about 1 1/4 hours
later than planned. Very (uncomfortably) hot cabin (hard to explain for a middle of winter night
flight), less leg room and seemingly changing cabin pressure. Both my colleague and myself were
constantly clearing our ears throughout the flight. Never had this problem before. Drinks sold at
airport terminal equivalent prices. At least they've dropped the greeting "hello ladies, gentlemen,
boys and girls"! (5 star outbound, 2 star return trip)
VIRGIN BLUE review : 27 August 2008 : by M Howbrigg
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Customer Rating : 1/5 |  |
SYD-CHC Return. Check in was good. The flight was an hour late but only advised once we arrived at
the gate. Once onboard the flight attendants were perfunctory. We were seated in an emergency exit
row. Interestingly we were not given a briefing. On the return, the flight was again late, this
time 90 min due to crew rest.
VIRGIN BLUE review : 27 August 2008 : by Henry Tib
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Customer Rating : 3/5 |  |
Adl-Syd-Adl. Usual Virgin Blue service, on time flights and efficient smiling cabin crew.
Interesting that cabin crew never inform when handing out earpieces, that there is a $5.00 credit
charge if you want to "Continue watching the PTV" when the PTV freezes after a period of time
viewing. I have never tried the food items for sale, and gin and tonic in an alcopop tin is not
like the real thing.
VIRGIN BLUE review : 27 August 2008 : by Liz Logan
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Customer Rating : 5/5 |  |
CFS-ADL via SYD. The seat pitch, food, attitude of the FAs excellent.. A very professional crew and
service.
VIRGIN BLUE review : 23 August 2008 : by Ken Whiteman
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Customer Rating : 3/5 |  |
Launceston to Sydney in Premium Economy. Had to travel in Premium Economy class to get seats up the
front for my elderly mother who had suffered a hip fracture and needed wheelchair transfers.
Launceston ground staff were excellent and well organised. But the cabin crew were disinterested,
bordering on arrogance. They didn't do anything wrong; just that they didn't do anything at all. Not
even a wheelchair at Sydney awaited us so the pilot actually did this for us! For a $500 ticket one
might reasonably expect a disabled passenger to have some interest shown her. Really I don't know
why anyone would fly Premium Economy with Virgin Blue and all the empty seats may indicate the
market has made that decision already.
VIRGIN BLUE review : 22 August 2008 : by Marshall Davies
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Customer Rating : 4/5 |  |
MEL-HBA-MEL. Checked in online at home with prompt bag drop-off at Melbourne Airport. Short
departure delay was made up en route. No delays when checking in at Hobart airport for return
flight, which departed & arrived on time. Leg-room was generous on both flights & service from all
Virgin staff was efficient & friendly. My only gripe is that an early airport arrival - 1 hour
before departure on both occasions - seems to result in one's luggage being among the last to appear
on the baggage carousel! In summary, a good experience with Virgin Blue.
VIRGIN BLUE review : 19 August 2008 : by Daniel Morrissey
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Customer Rating : 4/5 |  |
Sydney-Coffs Harbour. The foxtel wasn't working and tv screens were shot. Cabin crew nice, and
looked like they enjoyed their job. No food ordered. Check in at Sydney was quick and easy, and
there was nobody in bag-drop. Boarding quick, because there was hardly anybody on flight.
VIRGIN BLUE review : 16 August 2008 : by J Jerome
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Customer Rating : 4/5 |  |
Brisbane to Perth with Virgin and found it a very positive experience. Check in was fine but there
were quite long lines at the bag drop off. The crew were friendly. The Foxtel screens went out after
about 4hrs however they put it free for us for the remainder of the flight. Food was reasonably
priced and I was surprised at the selection.
VIRGIN BLUE review : 11 August 2008 : by C Plummer
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Customer Rating : 2/5 |  |
Rockhampton-Brisbane return. I have flown this route many times a year in the last 3 years and
within the last 18 months it has become routine for Virgin Blue flights to be late with times being
anything from 1 hour to 2 hours behind schedule. Each time the staff have been anything but helpful.
Customer service is very poor. If you have to fly Virgin between Rockhampton and Brisbane and have
connecting flights with other airlines I recommend not flying Virgin, or make sure you leave at
least 5 hours between connecting flights to allow reasonable time for ever increasing delays. I have
even noticed that baggage collection and delivery is taking longer, even in Brisbane airport.
VIRGIN BLUE review : 15 July 2008 : by Michael Little
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Customer Rating : 4/5 |  |
Cairns- Brisbane-Melbourne. The web check-in worked well at Cairns, with a fairly short queue for
the bag drop. The first flight was slightly delayed, leaving only about 20 minutes for the
connection in Brisbane - but both we and our cases made the transfer. Seat pitch in the 737-800 and
-700 aircraft was a little cramped, but the friendly and efficient service made up for it.
VIRGIN BLUE review : 12 July 2008 : by T White
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Customer Rating : 3/5 |  |
Virgin Blue proved to live up to its budget low cost airline categorisation by providing fairly
mediocre service and experience in flying with them very recently. On the flight Brisbane to Perth,
departure was on time and crew seemed relatively friendly, however there were a few occurrences
during the flight which made me cringe. There was one flight attendant on board who was so clumsy.
Cabin supervisor announced a complimentary TV/FOX service for the long flight, but failed to pick up
signal for this to actually go ahead, so no one was able to watch anything, even with a credit card
charge of 9.90. The flight was on time, so well done there, but service leaves much to be considered
by Virgin in order to improve their quality of passenger assistance.
VIRGIN BLUE review : 12 July 2008 : by D Milford
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Customer Rating : 5/5 |  |
Sydney-Gold Coast-Sydney on 737-800 both ways. Both flights on time, clean aircraft, smiling and
friendly professional young crew. Reasonably priced fares and the leg room was slightly better than
the QF equivalent.
VIRGIN BLUE review : 7 July 2008 : by Y Mustafa
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Customer Rating : 3/5 |  |
Sydney to Melbourne on B777-800. Flight was delayed close to 2.5 hours with numerous gate changes
along the way. After take off, plane made up some lost speed with a quick flight to Melbourne. Seats
cramped and service the usual Virgin cheers and smile. I probably would avoid this budget airline
on a Friday night flight again.
VIRGIN BLUE review : 3 July 2008 : by Michael Little
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Customer Rating : 3/5 |  |
Melbourne-Sydney-Cairns B737-700 on each sector. Very efficient web check in and bag drop-off at
Melbourne, despite it being the beginning of the school holidays. Seat pitch on both aircraft quite
cramped, especially on the shorter Melbourne-Sydney leg. Service reasonable, though without many of
the customary Virgin Blue smiles. Overall reasonable value for the school holiday price.
VIRGIN BLUE review : 10 June 2008 : by T Short
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Customer Rating : 5/5 |  |
Sydney to Melbourne. On time departure on a holiday weekend Friday night which was a surprise
(though the flight before took off after mine). Cheerful crew, good announcements from the front. No
complaints at all.
VIRGIN BLUE review : 4 June 2008 : by D Bird
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Customer Rating : 5/5 |  |
Melbourne-Brisbane return. Web check in works really well. Didn't check a bag, only carry on. Flight
attendants young and creating a fun atmosphere.
VIRGIN BLUE review : 3 June 2008 : by Mike Halpenny
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Customer Rating : 4/5 |  |
Adelaide to Christchurch via Brisbane 737. First time travelling on Virgin, Pacific Blue services
from Australia. Paid a small additional amount to obtain emergency exit row seating which was worth
the outlay for the additional space. Crew all helpful and very friendly. Food and drinks reasonably
priced if you wanted to purchase. Both flights on time with connection through Brisbane painless.
Given cost of flight would definitely use again.
VIRGIN BLUE review : 21 May 2008 : by Adrian Coventry
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Customer Rating : 5/5 |  |
TSV-BNE return, BNE-MEL return, TSV-SYD return, Syd-MEL return. In the last 2 years my wife and I
have flown on all Australia's major carriers and the only carrier we now fly is Virgin Blue. Live 2
air is great. Self check-in great. Planes on time and this sometimes is critical. Free to join
velocity rewards program. $30 online booking access to the Virgin Lounge can't be beaten for long
stopovers. Ground and cabins crew are friendly.
Virgin Blue review - by A Mason
19 May 2008 Customer Trip Rating : 
BNE-NAN-BNE. Check in at BNE and NAN easy with no waiting in line as I arrived at the airport with
plenty of time. Both flights ere on time or 5 minutes early. Onboard the crew were very attentive
and patient (some of the passengers seemed quite demanding pressing the call button repeatedly).
Crew were friendly chatting to passengers during the flight. Food and beverage service started soon
after take off. Upon arrival bags collection was very quick.
Virgin Blue review - by S Syme
17 May 2008 Customer Trip Rating : 
I must just be unlucky, because of some dozen business trips with Virgin Blue over the last 12
months or so, only one has ever been on time! And I'm not counting 5 or 10 minutes as being late -
I'm talking 30 to 60 minutes or more and one flight cancelled taking a wait of 4.5hours and having
to reclaim and rebook luggage. No complaints about the courtesy of staff. Love the fast loading of
the plane through front and back doors. But never on time!
Virgin Blue review - by N Francis
16 May 2008 Customer Trip Rating : 
MEL-SYD-MEL. Staff at the bag drop were fairly rude, and cabin staff were pretty nonchalant about
their work. Was greeted by the flight attendant at the back of the aircraft with a grunt and a head
toss on presenting my boarding card. The flight left on time, and arrived five minutes early.
Kingsford Smith is a dream to travel through, and the bags were off within 10 minutes. I suppose you
can't really ask for much more, but the whole experience screamed of being on a fairly unglamorous
(if not very efficient) bus! Would travel with them again, albeit because Australia offers so few
alternatives when it comes to domestic carriers!
Virgin Blue review - by D Dale
13 May 2008 Customer Trip Rating : 
ROK-BNE. Early 6.30AM departure on B737-800. On time and fast through to Brisbane. Flight attendants
through the cabin immediately after departure with the food and drink cart. An hour long flight in
47 minutes, can't beat that. As always, Virgin staff friendly and polite.
Virgin Blue review - by Craig Willis
23 April 2008 Customer Trip Rating : 
Melbourne-Sydney. Checked in on-line. Courteous staff on boarding and bought a sandwich which was
quite tasty. Legroom limited if person in front reclines the seat, but for flight duration seating
okay. Sydney-Melbourne 0700 departure and arrived at Syd airport early and was given exit row aisle
seat. Again a pleasant flight with great crew! One thing I have noticed is Virgin have a great on-
time departure record (on my flights anyway).
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