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Virgin Australia Passenger Reviews and Virgin Australia Customer Trip Reports



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Virgin Australia Customer review :  2 July 2013 by Peter May    (Australia)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DJ 714, Perth to Adelaide and DJ 717, Adelaide to Perth, early December 2012. Service was brilliant. Staff were apologetic about the plane. Aircraft was a Embraer E190 aircraft. I feel that this plane, with no IFE, is unsuitable for the long flight Perth - Adelaide and back. I've just booked my next flight to Adelaide return, but with another airline that uses aircraft with IFE on this run. Once bitten, twice shy. I wouldn't recommend this run on this airline.



Virgin Australia Customer review :  1 July 2013 by J Cobcroft    (Australia)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

YSSY-YMML-YSSY. 07/06/2013, Flight VA898, 10/06/2013, Flight VA883. B737/800. Aircraft in excellent condition. No IFE! What is this? Cabin crew very good. Drinks with credit card. VA have a lot of improving to do. Not a patch on Qantas but as good as Jetstar. Never again.



Virgin Australia Customer review :  29 June 2013 by S Middleton    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-PER return. Newer A330 have great seats that lie flat (on an angle) and VOD. Older A330 seats don't lie flat, still reasonably comfortable, and no VOD. Staff excellent, my most positive experience ever. Food was also fantastic. Bags delivered very promptly. Overall a fantastic product, very difficult to fault.



Virgin Australia Customer review :  29 June 2013 by R Hogan    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-LAX return in J class as part of a business trip to Vegas and San Diego. Onward connections with Delta in the US. Personally I can't fault Virgin's J product other than the rows of seats not being quite as private as some other airlines. Etihad does this much better with the private seats, which for a solo traveller is a nicer experience. Great IFE, fantastic food and the service as always is superb. Watch out for the self service bar though, it made for a rough morning arriving in LAX. I really think that as far as value for money, you can't beat their J product for crossing the Pacific.



Virgin Australia Customer review :  27 June 2013 by L Renton    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD TO DPS (Bali) a few day ago. I was mortified that there was no inflight entertainment. Appalling, considering the cost of the flight. The staff are becoming 'too cool for school' which is a real put off. The reason I left my frequent flyer and switched from using Qantas over to VA was because they were much more professionally casual staff and their pricing was competitive. Not only did the flight have no entertainment, it was like a cool room in the cabin, no pillows or blankets and the food that was served was tiny! I'm now considering going back over to Qantas to give them another go, at least they offer entertainment, have a lounge at Sydney Intl, and serve spirits whilst providing blankets / pillows. Virgin Australia you need to look at your international flights like Bali and offer a better device.



Virgin Australia Customer review :  27 June 2013 by Tony Locantro    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew SYD-PER A330-200 on a business class points upgrade. Was well looked after by FA's who were professional and courteous without being in your face. The Luke Mangan menu is superb and of a very high quality, whilst the drink service was outstanding. IFE more than adequate for the trip and I hope VA can maintain the level of service and enthusiasm from the staff delivering the product.



Virgin Australia Customer review :  25 June 2013 by C David    (Australia)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PER-MEL, VA677, 24th June. Older A332. Aircraft interior very old and tired for a competitive airline, IFE was a joke with half the 15 channels not working and the system stopping completely despite the gushing announcement that "the entertainment will continue until we reach the gate". Such an old interior is completely unacceptable to standards expected nowadays and the whole experience was a throw back to the 90's. Food portions very small. Virgin Lounge in Melbourne very nice although lack of equipment meant long lines. With such glaring oversights, the whole experience just felt very 'basic', when prices are almost comparable, I will have to throw my support behind Qantas again as at least I can be assured of a consistent product quality.



Virgin Australia Customer review :  25 June 2013 by B Carter    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I took a group of 30 high-school students from BNE to LAX with Virgin and was impressed with their service from beginning to end. Check-in was a breeze thanks to their very competent staff and the flight was smooth and comfortable with great IFE to occupy 30 teenagers. They even got our special meal requests perfect every time. Great service from a very friendly and competent VA team.



Virgin Australia Customer review :  22 June 2013 by G Andrews    (Australia)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

25 May SYD-AUH Economy Class. Virgin Australia is slipping already, just 4 or 5 years into its re-launch. Catering seemed a little on the cheap side, with small meals and limited snacks. Simple things like no pretzels with your drink, and only chips available during the night. Crew were polite, but service seemed very slow. Crew seemed very busy, and it took almost three hours for our lunch to be cleared away. Entertainment system is easy to use, but the variety of tv shows and movies is very poor. I noticed one or two French passengers around me were complaining that they did not have French movies or subtitles. The crew were nice, but you could tell they were very busy. There was a group of Italian passengers on the flight, and none could speak English, and there were no crew who spoke Italian any other languages, so was a struggle for them.



Virgin Australia Customer review :  22 June 2013 by Cheri Stevens    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We just flew from Perth to Melbourne. Service was excellent, seats comfortable, plane immaculate and the food was very good. So impressed that we seriously are considering only flying with Virgin in the future. Keep up the good work!



Virgin Australia Customer review :  4 June 2013 by Edwina Doe    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

May 2013 I travelled by Virgin/Etihad from Sydney to Heathrow via Abu Dhabi. As a 77 year old woman travelling alone I bought Premium Economy for the longer, Virgin, flights. The seats were wider and a bit further apart than Etihad Economy, but not really worth the extra money. The worst part of the trip was the queue for boarding passes at Abu Dhabi on the return journey on 1 June. I was given passes for both outward legs in Sydney. On the return trip, my Virgin pass wasn't available at the Heathrow Etihad check-in, so I had to join a queue of about 200 Virgin passengers in Abu Dhabi being serviced by one man at one computer. After standing for 45 minutes I felt quite unwell and had to ask for assistance and a seat. Other passengers were standing for over an hour. I don't know whose responsibility it is to issue boarding passes, but there must be a better system.



Virgin Australia Customer review :  3 June 2013 by Craig Willis    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MEL-CBR. Flew on an Embraer 190 which is one of the best aircraft's in VA's fleet. Check in excellent and was seated in 3C in front row of economy. Flight left on time and crew were very thorough in their pre-flight checks. Once airborne offered cheese and biscuits with bottled water. Landed ahead of schedule in Canberra and luggage delivered promptly. Canberra airport is still undergoing works but is very passenger friendly.



Virgin Australia Customer review :  3 June 2013 by Anne Maree Whitfield    (Australia)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Sydney to Bali on a 737-800. Learnt on this trip there is no industry standard on what an airline can classify as Business. The seats are a joke. Not even a foot rest. The longest six hours of my life. Staff were friendly and the food was ok but for comfort give this one a miss.



Virgin Australia Customer review :  29 May 2013 by T McDonald    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew PER-HKT-PER. Seats comfortable and spacious (I am quite tall and found the legroom to be very generous). Complimentary meals and snacks received on both legs. My husband was ill on the HKT-PER flight and although there was a full plane, the crew did everything possible to make him feel comfortable. Will definitely fly with them again.






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