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Virgin Australia Passenger Reviews and Virgin Australia Customer Trip Reports



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Virgin Australia Customer review :  12 August 2013 by K Golding    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Melbourne-Bali. Melbourne - departure lounge in some kind of garage at end of airport, down 2 floors, doors open straight onto tarmac. freezing cold, windy room, then buses to plane. In Bali, similar, everyone milling around on tarmac, unsupervised, with small children everywhere, no footpath, signage, trucks moving around, whilst we all waiting for bus to plane. No inflight entertainment. I didn't mind, but the number of kids on board could have really used it. No online check-in available, so couldn't choose seats, return flight meant crammed down back amongst the screaming children on a night flight, amongst the long queue of people trying to use the bathrooms Crowded flight - small plane with only one central aisle, not enough staff. Drinks service took over 2 hours in the aisle. Over 2 hours to get a water. Seats barely reclined and no footrests. Small food, a veg pasta was drowned in thick creamy sauce. A veg curry was very tasteless. The last security check at Bali meant that a bottle of water could not be purchased in the airport, as no shops past last security, so the really long waits to get a (small) cup of water made the flight even more uncomfortable. Staff seemed pressured. For the prices, you get basic, cut price, services.



Virgin Australia Customer review :  7 August 2013 by A Black    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Sydney-Perth Saturday afternoon service. Unfortunately the weekend flights use the older aircraft and not the new Airbus A330s with lie flat seats. Cabin manager is assigned to business class only (4 passengers) and was attentive upon boarding hanging my jacket and offering beverages with a choice of water or a mocktail, there was no champagne or sparkling to be seen. After take off we were offered beverages and our meal orders were taken. The samsung in flight entertainment systems were handed out however after looking through the selection I instantly regretted not bringing my own laptop as the selection for a 5hr flight was extremely poor. The 3 course meal was delicious and service was good for most of the flight however I had to wait for the bathroom twice, the first time as several economy passengers were using the designated business class bathroom and the second time as 4 members of the crew were talking in the front of the cabin blocking the way. After waiting 15 minutes for them to disburse I stepped through the curtain only to be told that I couldn't be up there and to return to my seat. A few minutes later I was approached by the cabin manager to explain that the first officer was coming out of the cockpit and that is why I was told to return to my seat. I wasn't happy with how they handled the situation. The amenities kit was good however it was not handed out until half way through the flight. Overall it was a pretty disappointing, the best part of the trip was the priority baggage.



Virgin Australia Customer review :  1 August 2013 by Leo Berechree    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled MEL to Bali recently, wife and myself separated by aisle both ways even though spare seats together - nobody cared less. No entertainment of any sort, not even music. Coming home small meal and drink of water, not one more cold or hot drink offered for the remainder of the flight. Saw one cabin attendant during the next 4.5 hours except up in business class, two were asleep laying down at rear of the aircraft. The worst flying experience in 30 years.



Virgin Australia Customer review :  29 July 2013 by R Morris    (Qatar)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MEL-PER in business Class - my first time on Virgin and not my last, an exceptional flight. With just five in Business Class, we were treated like royalty on this plane that was literally a month old. The staff were well trained, friendly and very engaged. The Luke Mangan menu was just divine and the FA's had extensive knowledge of food and wine pairings. Nice little touches like a well stocked amenity kit, noise cancelling headphones, comfortable and well designed seats and an extensive wine list made me not want to get off the flight. The IFE had a good selection of international and Australian films and TV. One of my best in flight experiences.



Virgin Australia Customer review :  23 July 2013 by Simon Gilmore    (New Zealand)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My wife and I have just flown to Apia and back on VA operating for Virgin Samoa. Both aircraft's were older Boeing 737-800 in fine order. Cabin and toilets excellent and friendly flight attendants. Good inflight magazine and portable video/music players were available with a small selection of movies and music. Flights left on time. Meal both ways was a beef wrap. For a four hour flight these were good flights.



Virgin Australia Customer review :  22 July 2013 by Chris Collins    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew SYD to Brisbane and back. Both flights very good. Modern clean aircraft with professional crews. On way back from BNE I arrived at airport 2 hours before my flight and at check in was asked if I wished to move to an earlier flight. Nice touch.



Virgin Australia Customer review :  18 July 2013 by D Cleary    (Australia)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Plane and Crew acceptable - however I was delayed by 5 hours in leaving on a 2 hour trip - even though there were 4 flights ahead which I could of been moved to. These people put the already booked plane to the end of the queue! Absolutely frustrating and I would not recommend this service.



Virgin Australia Customer review :  16 July 2013 by V Naidoo    (Australia)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD to AUH (VA 29), 13 June 2013. Mixed feelings about this flight - while the food and IFE was excellent, the service from the flight attendants was horrible to say the least. On a number of occasions they would shout at customers and other times not respond to requests (like a glass of water). Virgin Australia seriously needs to manage their staff better because they are sure to lose a lot of passengers if they continue at this rate.



Virgin Australia Customer review :  15 July 2013 by R Voss    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Sydney to Denpasar, July 1. After flying Jetstar last time, we found Virgin far superior. Particularly appreciated the free meal and free alcohol, which is new policy. Being 737 did mean only toilets at the rear of plane, which meant you had to pick your times. The crew were polite and helpful. Can't comment on inflight entertainment because we took our own and didn't notice any other. Would definitely fly Virgin again.



Virgin Australia Customer review :  9 July 2013 by L Walker    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight from Sydney to Melbourne which had been booked for months cancelled on the day of the flight. Passenger put on another flight one and a half hours later which arrived in Melbourne at 11.05pm causing much inconvenience.



Virgin Australia Customer review :  9 July 2013 by M Henry    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew to Bali (Denpasar) on DJ4197 from Brisbane (return) in mid June 2013. Airplane was a Boeing 737-800, quite new and consisted of economy seats and a handful of Premium Economy seats (separated by a tinted half-wall and rope). Flight left on time. Good points were the service and friendliness of staff, and the food was actually quite good. Ticket didn't include any pre-paid meals but everyone on board got complimentary hot lunch which was appreciated. No bottles of water were served but staff were happy to provide re-fills or sealed 100ml tubs. Flight time was supposed to be 6.5 hours but we were forced to circle Bali airport for another hour due to traffic congestion. In Flight Entertainment wasn't available. I thought this was very poor. No blankets available either. Virgin is using a domestic plane (B737-800), which is designed for short 2-3 hour flights, for an international flight. Plane was very cramped, and hardly any leg room for someone of my height (1.8 m). The layout was 3 seats each side, with two toilets at the back for economy, which is not enough when the plane was full. Our seats were in Row 10, which was fine. At least Virgin's flights to Bali are direct, which is why we chose them. Overall, 5/10, I wouldn't be in a rush to fly with VA again to Bali.



Virgin Australia Customer review :  9 July 2013 by F Waller    (Australia)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MEL to Bali. Plane, flight and cabin crew all good. Entertainment was zero - no movies, no screens, no radio. Luckily had an ipads ready pre-loaded. Biggest Issue - Food and drinks. Or lack thereof. Whole family starving so whilst waiting for main meal we wanted to order from the Virgin inflight menu which was poor but we were hungry and happy to pay for the limited morsels on the menu. However, there was no food to be ordered. After a long wait the main finally arrived which was fine. The price of the flight was not cheap and it's a 6 hour flight so I think Virgin are skating on thin ice here and should at least warn customers of what to expect.



Virgin Australia Customer review :  3 July 2013 by T Carruthers    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BNE-HTI in a 737-800, the aircraft was very clean and tidy. The staff were friendly. I sat in Row 3 (which is a bulkhead seat) and had more than enough legroom. Virgin Australia's major failing is the lack of In-Flight Entertainment onboard their 737s. The lack of In-Flight entertainment wouldn't matter on a short flight (Canberra- Sydney) but on a 2 hour flight it is a bit ridiculous. I would recommend bringing an iPad or Laptop with movies on if you want to watch movies. We were offered a sandwich and a biscuit for lunch which was very, very plain. The seat was comfortable, though it did appear that the bottom cushion had completely separated from the back portion of the seat. The head rest was very comfortable, and the leather was a nice touch. I would recommend them, but make sure that you bring your own entertainment if you're flying on their 737s.



Virgin Australia Customer review :  3 July 2013 by Michael William Robinson    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYS-LAX, May 3/22. Premium economy - great seat sat in back row, only problem was noise from baby crying from economy seats. Food great, service first class - nothing was a problem. Check in smooth and quick.






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