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VIRGIN ATLANTIC AIRWAYS review :  22 September 2009 by E Beal   (UK)

LGW-HAV-LGW. The lounge at Gatwick was great (being renovate ) was looking a little tired. Friendly crew, flight not full so some Virgin Atlantic staff travelled in Upper Class - the noise from their chatting with crew on duty was tiresome, and they all received a superior service compared to that of paying passengers. The return leg was a better service all round. A shame the menu was exactly the same for the outbound and inbound legs. The inflight entertainment is not "on-demand" so to watch a specific film you have to wait for the loop to repeat.

VIRGIN ATLANTIC AIRWAYS review :  19 September 2009 by M Adams   (UK)

LHR to JFK by 747 - we were scheduled to fly economy but at the gate they upgraded us to Premium Economy with the little extras that entailed. The entertainment screen took a few attempts to start but otherwise it was a very good flight. We were in economy on the return flight, but it was comfortable enough apart from the usual selfish individuals who insist on reclining their seats without warning. On balance I am not convinced that the additional cost of Premium Economy is worth the outlay but I would fly with Virgin Atlantic Airways again.

VIRGIN ATLANTIC AIRWAYS review :  18 September 2009 by E Sergeant   (UK)

LGW to MCO return. Flight out was fine, food ok and staff friendly. The entertainment was advertised as 'view on demand' basis - not the case and you had to wait for the film to be shown again until you could watch it. It was my first time with Virgin Atlantic and I was led to believe that the seats are comfortable, even in economy -this was not the case and I spent the majority of the 9hr flight sitting awkwardly. On the way back arrived at MCO to check in for our flight back to London - were greeted by a nervous and giggling Virgin Atlantic representative who informed us the flight would be delayed by 23 hrs because of navigation system failure - they put us up in the Hyatt located in MCO, so we had to stay another night. When we finally did board the day after, we were all exhausted. The flight was a lot faster and staff were friendly. The control for the PTV was in the side of the seat on the way back and because I was too tired to wriggle about fighting to use the buttons, I gave up and didnt watch anything. I have flown with lower priced airlines and even budget airlines and had a better experience overall.

VIRGIN ATLANTIC AIRWAYS review :  15 September 2009 by B Driscoll   (UK)

My family and I recently had the worst flight we have ever experienced. The TV screens in our seating area did not work at all during a seven hour journey from London Heathrow to JFK New York. Unfortunately we were seated next to a family of seven, the parents had no control over their offspring who were all under the age of eight - the baby screamed for six of the seven hour flight. WE were given a voucher for £20 towards our next flight, this was laughingly called compensation! We won't be using Virgin again.

VIRGIN ATLANTIC AIRWAYS review :  15 September 2009 by N Baichoo   (UK)

London Delhi return. Good flight, IFE and service on the outbound leg - one of the toilets got very dirty during the flight and no action was taken to either it or declare it out of service. Crew pleasant and friendly. Inbound the ground staff were rather slow and not very efficient during boarding. They made no announcements as to order of boarding and then accused passengers of not paying attention if they missed their slot! Inflight crew was efficient and courteous and IFE good . Food wasn't as good as on the outbound flight.

VIRGIN ATLANTIC AIRWAYS review :  15 September 2009 by K Stubbs   (UK)

I flew to New York in Premium economy - food fine but myself and my daughter's in flight movies would not work : after several system reboots we were offered about 4 movies to watch all of which were unappealing. On the way back in Premium economy from Orlando we booked in online exactly 24hrs before the flight as instructed - to find I was not seated with my wife and daughter. At check-in we were told there was nothing they could do as we were seated upstairs where it is two seats per row and that we could try at the gate to get seated downstairs. We spoke to the two check in women who were no help whatsoever. I ended up being seated away from my family. The plane on the way back was old, with screen controller fixed to the side of the seat which meant you had to be a contortionist to change channel and overhead baggage bins so small you'd be lucky to fit a small childs rucksack in them - again the in flight entertainment failed.

VIRGIN ATLANTIC AIRWAYS review :  15 September 2009 by Ellen Breemans   (Netherlands)

My first experience with Virgin Atlantic was good - plane was practically empty, so I had to seats to lay out on. The food wasn't great, drinks passed out regularly and the staff was friendly. The entertainment got me through those 10 hour flight easily. The seats are not very comfortable.

VIRGIN ATLANTIC AIRWAYS review :  15 September 2009 by Mandy Hepworth   (UK)

LHR-LAX return. Check-in at LHR painless; straight through private security and into Virgin's fabulous Clubhouse. After breakfast from a huge choice, we boarded our aircraft. Flight attendants friendly and helpful, and service good. The seats have a really comfortable recline and can be flipped over into a flat bed with a pillow and duvet and your own pair of pyjamas. There was a great choice of movies and games and could be paused etc. The food was good, but although the menu card said "dine when you choose to dine", the FAs came round to take the orders and didn't offer timing options. The return flight was overnight, and whilst it was great to watch a movie then get some sleep. On arrival at LHR, you can use the Revivals Lounge to get a shower (set-up with about 10 shower/WC cubicles available), and get a coffee or breakfast.

VIRGIN ATLANTIC AIRWAYS review :  10 September 2009 by P Miller   (UK)

LHR-LAX, SFO-LHR. Great flights, cabin crew were personable, there was plenty of alcohol available, and frequent water brought around. Food good and sufficient, although the sandwiches prior to arrival in LAX could have been more substantial. Entertainment first-rate: AVOD with big selection. Had bulkhead seats on way out, which spoilt us - on the way back when the seats in front reclined I felt a bit trapped in my seat. Check-in done online and the wait to drop bags was minimal both at LHR and at SFO.

VIRGIN ATLANTIC AIRWAYS review :  9 September 2009 by P Beresford   (UK)

Manchester Orlando return, cabin crew poor going out, better coming back. The food was poor both ways. Of major concern to me was the X rated content of the in-flight entertainment system. Bearing in mind the flights were during the school holidays and were packed with kids coming back from Disneyland what did Virgin choose to put out - "Crank High Voltage" (this comprised pornography, swearing, torture and lots of graphical violence including sexual violence). Why then someone at Virgin thinks it's ok to pump out what is basically a video nasty to seats occupied by kids is beyond me.

VIRGIN ATLANTIC AIRWAYS review :  5 September 2009 by L Davis   (UK)

Travelled to San Francisco with husband and 9 year old son. The flight was better than I expected but quality of food was not great and portion sizes were appalling. The childs meal for our son arrived on the outward journey (but was inedible) but we had to ask for it on the return. We were told, 'I'll see if there's one spare', when it did arrive, it was labelled with his name anyway! Having flown Singapore and Cathay relatively recently, I was rather surprised at the lack of a drinks service - no alcohol. We were offered only 4-5 small soft drinks/ water on the 10 hour flight - on the return flight, we were more savvy and went regularly to the galley for refills. Unfortunately, after landing at Heathrow, our son vomited. The attendant handed me alcohol wipes and stated 'these are for the seat', perhaps I misunderstood but I wonder whether I was expected to sanitise the seat in time for the next occupant!

VIRGIN ATLANTIC AIRWAYS review :  4 September 2009 by June Maxwell   (South Africa)

I flew to the UK, and on departing Johannesburg found that all aisle and window seats were taken. I was offered an exit seat for an additional sum of R800,00 which I duly paid. Sitting next to me was a young man who did not pay the extra - but obtained the seat anyway! Returning to Johannesburg I was again offered an exit seat for the additional sum of GBP75. Just before take-off, a lady came and sat next to me - she had just moved from another seat and not paid extra! I do not resent paying the extra, providing the same criteria is used for all passengers using the exit seats.

VIRGIN ATLANTIC AIRWAYS review :  3 September 2009 by D Allen   (USA)

Chicago to London return. Four course meals, onboard bar and they offer pajamas if we chose to sleep. The seats convert to a flat bed and were positioned to offer privacy for sleeping. The flight attendants were very personable and professional. Check in at both airports was effortless, didn't have to stand in line at Heathrow! Once our luggage was checked, we took the fast lane to a dedicated security clearance and minutes later we were in their amazing lounge.

VIRGIN ATLANTIC AIRWAYS review :  31 August 2009 by E Bromage   (UK)

Return LGW-Barbados. Checked in online the day before our outgoing flight, bag-dropped at Gatwick in the late afternoon. Bags tagged with PE labels but no priority boarding that we were aware of at LGW. B747-400 plane with Premium Economy upstairs, which we prefer as it's quieter with 2 toilets between around 40 passengers. Service was good, food of a decent quality, the crew were happy to provide drinks during the flight. Return flight to LGW, checked in using Virgin 'check-in, chill-out' at the hotel, priority boarding at BGI. Same plane configuration as outbound. Two crew not quite so helpful, didn't offer my 18 year old champagne or after dinner liquors but had served her alcohol so aware that she is legally old enough to drink it. Flight 30 minutes late leaving BGI so late arriving at LGW. Seating a little tired and my footrest didn't go back into its proper position at the end of the flight. Blanket a little thin but ok as I had a cardigan to put on. Overall, happy to have paid the extra for Premium Economy and would do so again.