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VIRGIN ATLANTIC AIRWAYS customer review :  30 January 2010 by J Lastowski   (USA)

SFO-LHR-SFO. The attitude of most employees is that they don't care. They are obviously more cool than we poor peasants who fly economy. I have achieved highest FF status with Virgin, the singular virtue of which seems to be lounge access. I must admit the lounges in San Francisco and London are pretty good. On the other hand, priority for baggage does not happen. My lonely backpack seems to always find its way to the back of the queu every time despite its wearing a little golden tag. The flight attendants are barely able to provide service other than dropping off a meal and then leaving the tray for a long time. The food was edible if uninspired. The seats are probably standard but seem cramped and the personal video screen suffers from poor technology that leaves every movie too dark and with a "negative" like effect in corners of the screen no matter at which angle it is placed.

VIRGIN ATLANTIC AIRWAYS customer review :  30 January 2010 by Ken Wilkins   (UK)

LHR to NBO and return. Although I checked in on line, bag drop and security procedures took just as long. Plane appeared nearly new with good AVOD system. Leg room ok for me being 6ft tall. Cabin crew polite, helpful and good with free drinks when requested. Coming back plane was older, no AVOD although entertainment plentiful, same attitude from crew.

VIRGIN ATLANTIC AIRWAYS customer review :  29 January 2010 by David Standring   (UK)

Heathrow - New York. Tried to use the check in booths as you enter Terminal 3, however the 2 people we were with could do it okay - but we could not (even though it was us who booked the flights ). Eventually got seats booked, but sitting separately. I later found out from Virgin ground staff that this is done on purpose so they can move people around if there are a lot of children on board. Actual flight was OK, food was OK.

VIRGIN ATLANTIC AIRWAYS customer review :  28 January 2010 by K Bennett   (UK)

The staff were pleasant and helpful but the outward journey was disappointing. We sat in the middle bank of four seats and the seats are the narrowest I have ever experienced. The details concerning the film were the wrong date so there was no information on the entertainment. The cabin crew announced that they were suspending alcoholic drinks as some one had been abusive and they were concerned there would not be enough for the return journey. The return trip was better, meal choices were limited. In the morning both options, wraps, contained egg which I cannot eat.

VIRGIN ATLANTIC AIRWAYS customer review :  26 January 2010 by F Ceresa   (UK)

LHR-JFK-LHR economy. On the way to JFK, check in was ok. It was a morning flight, so offered a sandwich with mushrooms, it was so bad in taste that I couldn't eat it, and I am not a picky eater. When I opened my folding table the surface was greasy and had a really bad smell. I asked the cabin crew to clean it, but they don't have wipes and just used a napkin. On my way back, I had the worst experience ever. Firstly, I logged in the night before my flight to check in online and confirm my seat selection and it wasn't working. I get to the airport and I ask for an aisle seat in the two seat section. Apparently they were all booked and they suggested me to check in online next time - yes if only it works. After boarding I realise is just in front of the toilet. I ask to move seats if anything else is available and the crew doesn't pay any attention to me. The entertainment system doesn't work for the first one and half hour of flight, at which point I try to sleep. But people keep using the toilet, barely 50 cm from my seat, and towards the end of the flight the smell of the toilet was very strong in the aisle too. Icing on the cake was what they called breakfast. I could smell croissant heated up.. only to discover that they weren't for economy. I have been served a coffee and a cold out of the fridge cereal bar. Overall, a really below the average experience that I am not willing to repeat.

VIRGIN ATLANTIC AIRWAYS customer review :  21 January 2010 by D Poole   (Australia)

SYD-HKG-SYD. Virgin Atlantic has lost its sparkle. Felt more like a LCC - HK based cabin crew not nearly as friendly as UK-based crew - just threw out drinks (one service on HKG-SYD) and meal (tiny and pretty inedible). Seats chosen at booking not available at check-in. Used to be my carrier of choice from Australia to UK, but will think twice about choosing Virgin again - too many cuts have made them a very average airline. Only highlight was HK Clubhouse (SQ gold card access).

VIRGIN ATLANTIC AIRWAYS customer review :  19 January 2010 by D Casson   (UK)

LGW-MBJ-LGW. It is some time since I have used Virgin Atlantic and only chose them because of potential BA strike. Check in LGW was OK, checked in on line which took an age and seat choice limited - even more so given plane was not full when we boarded. Boarding a farce. Service by FA's was OK. No inflight entertainment in our part of the plane Rows 20-24 despite attempts to reboot. Food variable, my beef was poor, my wife's chicken was OK. Sandwiches appeared which were okay. Several drinks runs during the flight. Return flight very poor, apologised up front for lack of FA's - 3 down on the flight. Waited 2 hours for food and a drink. Not much in the way of other service. Breakfast a roll and a cereal bar. Being over six foot economy will be very tight for you, seems to be more room on the three seats next to the windows on the 747. When you compare the food and service on airlines from the Middle / Far East, Virgin Atlantic compares very badly. If there is an alternative to Virgin Atlantic I would take it. I used to think of them as gifted amateurs, trying hard but not quite there. Now they are not there. I wonder when Richard Branson last travelled in economy.

VIRGIN ATLANTIC AIRWAYS customer review :  19 January 2010 by S Marshall   (UK)

LGW-LAS Economy. Flight delayed by about 1hr due to baggage issues. Apologies received from pilot. Cabin a bit tired and dated and (having a middle seat) was a little cramped. Food no different to majority of airline food, which I find to be edible. Drinks very limited for our tastes (no malt whisky or bourbon) but appeared to be in plentiful supply - some passengers took full advantage of the free booze! Staff were pleasant and helpful and coped marvelously with an ill passenger in front of us. LAS-LGW Premium Economy, again the flight was delayed, this time due to inbound flight issues. We were fortunate as previous days flight had been cancelled due to the weather in the UK. We were allocated seats we booked originally (upstairs) and more than impressed. Seats much wider, a lot more legroom and reclined more. Service efficient and friendly. Again the drink selection was pretty poor for our tastes. We considered the extra money paid for the upgrade to be very good value for money as the smaller cabin allowed us to get several hours sleep on our return journey.

VIRGIN ATLANTIC AIRWAYS customer review :  18 January 2010 by L McIntosh   (Australia)

Virgin Atlantic return Sydney to London Premium economy, which also entitled me to free travel from home to Sydney on domestic Virgin Blue and free shuttle to the International terminal. Service excellent, food great and unlimited supply of alcohol, juices, water etc. No complaints - although I travelled Premium Economy, and cannot comment on economy class. The staff came and found those of us who were waiting patiently in a queue and fast tracked our boarding. Latest release videos contributed to a very pleasant trip.

VIRGIN ATLANTIC AIRWAYS customer review :  17 January 2010 by Susan Main   (UK )

Had the misfortune to fly to Orlando with Virgin Atlantic. Both flights experienced bad delays outbound with increased security after the Northwest incident on christmas day - and our inbound by the catch up from all the snow this alone was no particular problem although inconvenient. But the service on board was dreadful! Cheap wine, rubbery food vile coffee just for starters. There were no inflight magazines on the outbound flight just ripped photocopies of the inflight entertainment (although my TV did not function for most of the flight!) On our return there was one magazine that looked about 5 years old.

VIRGIN ATLANTIC AIRWAYS customer review :  14 January 2010 by F Sullivan   (UK )

LGW-MCO. Paid to upgrade, seats not much better than economy other than legroom. Still have the age old problem of the seat in front reclining and taking all the space. They messed up my car hire booking and managed to charge me via Virgin Atlantic & Virgin Holidays! Just phoned to ask for info on my next flight LHR-MIA. Answer machine apologising that due to poor weather conditions many staff had not made it in. After a 10 minute wait I was answered by someone from India - I resisted the temptation to ask how long it took him to drudge through the snow! Customer service is laughable at Virgin - that are going down the pan fast!

VIRGIN ATLANTIC AIRWAYS customer review :  13 January 2010 by A Shelton   (UK )

LGW to Las Vegas and back LAX to LHR. Outward delayed and not even offered a coffee. Plane was tired, screen did not work. Food on both journeys was inedible. Given one half glass of wine each way. No offer of more alcohol. Staff took ages to clear trays - not like Virgin used to be. Plane on return more up to date but had to get my screen reset to work which took ages. Went to the back to get a glass of water - obviously interrupted staff break and was not made welcome.

VIRGIN ATLANTIC AIRWAYS customer review :  13 January 2010 by Janet Watson   (UK )

LHR-LAX return. The worst long haul flights we have taken. The seat pitch is terrible and if the person in front reclines their seat, the tv screen is almost impossible to see. Service was appalling and crew grumpy. The dinners on both flights were edible, but the breakfast was either a soggy, processed cheese and egg roll or a cereal bar. A word of warning - remember to take food on board if you don't want to be hungry.