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VIRGIN ATLANTIC AIRWAYS customer review :  7 October 2009 by S Cassidy   (UK)

VS019 to San Francisco, check in at the airport a disaster - waited for over an hour to drop our bags off at Heathrow Terminal 3. The check-in area was a mess very little staff to assist, eventually advised by the virgin team member that this is not unusual due to staff reductions. Once through security we meet the sign boarding for our flight, then 5 minutes later that boarding was closing. Once aboard the plane seat 41G in economy - I would not recommend as very little leg room. My partners remote control was also faulty throughout the flight. I was appalled at the rudeness of the FA serving us - did not know how to smile or interact with passengers.

VIRGIN ATLANTIC AIRWAYS customer review :  5 October 2009 by Judie van Wyk   (South Africa)

I am a Virgin frequent flier. AT LHR this week were given our boarding passes, which were not the seats we had booked. We were given the worst seats on the aircraft, seats 23 E/F. Our seats had been given to someone else, and staff said there is no guarantee that you will get the seats you booked. My husband said he has not paid for Premium Economy to sit next to the toilets. She gave no explanation of why the seats were changed, her attitude was too bad! My husband and I are 60 and 61, I was so distressed I was in tears and my flight ruined. Won't fly Virgin Atlantic ever. My husband spent the night next to the toilet - which is used by Premium Economy and Economy class passengers. Light on, door open and flushing all night long. For the money we paid this is a disgrace. I don' t believe Virgin Atlantic care less, pay up and shut up seems to be the attitude. Virgin Atlantic are not the only carrier from South Africa to London so I will now travel on another airline.

VIRGIN ATLANTIC AIRWAYS customer review :  5 October 2009 by K Turner   (UK)

Heathrow - Boston - Heathrow. A340-600. Outbound comfortable seat, nice meal and good choice of entertainment. On the return leg (overnight) delay at check in. Premium desk was not manned for 15mins whilst other desks were processing passengers. Meal quality and choice poorer compared to our out flight but good service from cabin crew. One issue Virgin needs to address, the passenger in front reclined his seat which resulted in not being able to view the screen due to the angle. I remember we had the same problem a couple of years ago when travelling Virgin from new York.

VIRGIN ATLANTIC AIRWAYS customer review :  1 October 2009 by L Townsend   (UK)

Overnight flights VS601/602 A340-600. Premium economy seats cramped and uncomfortable. Snacks mentioned on the outbound and inbound menu non existent. We booked well in advance and ended up paying an extra £400 each for our return flights - only to have someone who seemed to know the crew upgraded from economy and squashed in next to us - seemingly to fill up the premium economy seats so they looked popular. We will not be flying Virgin again and do not recommend the airline. Seat configurations result in much less room than in previous years. Watch out for premium economy row 23 - the aisle seats are right next to the toilet doors

VIRGIN ATLANTIC AIRWAYS customer review :  28 September 2009 by M Goodsman   (UK)

LHR-IAD-LHR A340-600 Economy. Traveling with family to a wedding, chose VA as past experiences have been good. Crew and food good on the way out, but it seems there is less room in economy than there used to be. Not comfortable at all. Toilets blocked and out of use down most of the port side for the duration of the flight and in one of the starboard toilets most of the interior trim was hanging off. On the return flight, the crew seemed moody and unfriendly. My wife was told pointedly that they did not approve of her walking around or stood at the back even though we had been advised to do so as she is pregnant. Food tolerable. Entertainment system was a disaster. My monitor would not move from below the seat (bulkhead seats) so I could not use it, my wife's headset would only work if she kept her finger pressed on the headphone jack. We had to ask for the kids pack on the way out, and it was non existent on the way back. Virgin used to set the bar for customer satisfaction and used to be an exceptional airline, now they are at best mediocre. The next trip will probably not be with Virgin.

VIRGIN ATLANTIC AIRWAYS customer review :  28 September 2009 by E Foley   (USA)

Newark to London. Boarding a breeze. Our line was half as short as the line for regular economy and baggage was marked for priority pick-up - the first to come down the carousel when we arrived in London. Onboard, we were treated to champagne and juice, flight attendants excellent and food was pretty good. It was never hard to flag down a flight attendant and they were all attentive and kind. The extra inches in leg room and seat size really make a difference. I'm very petite so it usually doesn't matter, but my traveling companion is well over six feet and appreciated not having their knees crammed against the seat in front of them. I can't imagine flying coach after this great experience. Virgin often offers affordable Premium Economy tickets - if you can find one for no more than $300+ than the economy ticket - and this is possible - then go Premium Economy.

VIRGIN ATLANTIC AIRWAYS review :  24 September 2009 by J Healing   (UK)

LAS–LGW, B747 Premium Economy. Check in reasonably fast but there is not much through security so don’t rush! Boarding a little haphazard with no dedicated lane for PE/Upper Class. Upstairs in the 747 is nice as it feels more private. However, seats were the old style red ones, with limited recline compared to the new ones and they are also narrower and with no winged headrests. Altogether seats were poor, old and needed replacing. I hardly slept compared to when I flew outbound on the newer seats The service was bad – although we were offered pre-flight drink, it took the FAs over an hour to serve drinks once airborne. For 2 staff and a 40 seat cabin this was unacceptable. I asked for a drink about 40 mins in and was told to hang on. FAs seemed more interested in chatting in the galley than working. There were 2 Virgin staff on the jump seats next to the Galley so perhaps they were friends – may go to explain the poor attention. The food was okay, but throughout the trip the drinks service was poor. The audio/visual was old style select-a-channel and watch and not the AVOD I had expected. Upon landing at LGW there seemed to be no priority baggage for PE as I saw plenty of Economy passengers get theirs before I got mine. I would not recommend PE on this aircraft type/route.

VIRGIN ATLANTIC AIRWAYS review :  22 September 2009 by K Vance   (UK)

Miami to Heathrow, my wife and I found the flight disappointing. Our seats were allocated to us, we were unable to choose are own. Seats were between the toilets, which were constantly in use at both sides, - flushing and smell from them meant we were unable to sleep or enjoy our meals. Also a queue of people standing beside me for the toilets, who were banging into me throughout the flight. We expressed our concerns with the cabin crew, to which we were told that previous passengers had also complained.

VIRGIN ATLANTIC AIRWAYS review :  22 September 2009 by E Beal   (UK)

LGW-HAV-LGW. The lounge at Gatwick was great (being renovate ) was looking a little tired. Friendly crew, flight not full so some Virgin Atlantic staff travelled in Upper Class - the noise from their chatting with crew on duty was tiresome, and they all received a superior service compared to that of paying passengers. The return leg was a better service all round. A shame the menu was exactly the same for the outbound and inbound legs. The inflight entertainment is not "on-demand" so to watch a specific film you have to wait for the loop to repeat.

VIRGIN ATLANTIC AIRWAYS review :  19 September 2009 by M Adams   (UK)

LHR to JFK by 747 - we were scheduled to fly economy but at the gate they upgraded us to Premium Economy with the little extras that entailed. The entertainment screen took a few attempts to start but otherwise it was a very good flight. We were in economy on the return flight, but it was comfortable enough apart from the usual selfish individuals who insist on reclining their seats without warning. On balance I am not convinced that the additional cost of Premium Economy is worth the outlay but I would fly with Virgin Atlantic Airways again.

VIRGIN ATLANTIC AIRWAYS review :  18 September 2009 by E Sergeant   (UK)

LGW to MCO return. Flight out was fine, food ok and staff friendly. The entertainment was advertised as 'view on demand' basis - not the case and you had to wait for the film to be shown again until you could watch it. It was my first time with Virgin Atlantic and I was led to believe that the seats are comfortable, even in economy -this was not the case and I spent the majority of the 9hr flight sitting awkwardly. On the way back arrived at MCO to check in for our flight back to London - were greeted by a nervous and giggling Virgin Atlantic representative who informed us the flight would be delayed by 23 hrs because of navigation system failure - they put us up in the Hyatt located in MCO, so we had to stay another night. When we finally did board the day after, we were all exhausted. The flight was a lot faster and staff were friendly. The control for the PTV was in the side of the seat on the way back and because I was too tired to wriggle about fighting to use the buttons, I gave up and didnt watch anything. I have flown with lower priced airlines and even budget airlines and had a better experience overall.

VIRGIN ATLANTIC AIRWAYS review :  15 September 2009 by B Driscoll   (UK)

My family and I recently had the worst flight we have ever experienced. The TV screens in our seating area did not work at all during a seven hour journey from London Heathrow to JFK New York. Unfortunately we were seated next to a family of seven, the parents had no control over their offspring who were all under the age of eight - the baby screamed for six of the seven hour flight. WE were given a voucher for £20 towards our next flight, this was laughingly called compensation! We won't be using Virgin again.