VIRGIN AMERICA review :  11 May 2008  -  J Bruno    (USA)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Economy

SFO-LAX-SFO once a month. Service is fair. Half the times on my flights RED inflight entertainment system not working, but compensated with a voucher for a drink, free movie or TV. Flew out one afternoon, and was told by a very rude F/A that coffee was not available on this particular flight. Out of the 6 or so flights I've taken, half have been delayed by an hour or so. Cabins have always been clean, seats comfortable, and speedy baggage delivery. I continue to fly them because of the inexpensive fares and convenient schedules, but they have some kinks to work out for sure. Their FF program is a mystery.

VIRGIN AMERICA review :  11 May 2008  -  Scott McMillan    (USA)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Economy

SFO-LAX-SFO. Check-in quick and easy. Aircraft were clean and flight crews were much better on these flights than on previous. We've actually had the crew not offer any drinks. Checked luggage was delivered very quickly.

VIRGIN AMERICA review :  6 May 2008  -  Mary McArthur    (USA)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Economy

SFO-SEA round trip, Economy class. Airport and aircraft staff all friendly and helpful. Drink orders made via the seatback ordering system worked flawlessly. Music, TV, and premium TV options all great. The only drawback is that seats are so close together it's impossible to pull out my laptop and work during the flight, even when the person ahead of me has not reclined his/her seat. When the person ahead of me does recline (99% of every flight I've been on), it's pretty much impossible to move (and I'm petite!). I would never fly them cross-country.

VIRGIN AMERICA review :  23 April 2008  -  H Lin    (USA)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Economy

SFO-LAS-SFO on a promotional fare. Flew out of the International Terminal at SFO. The Airbus 320 was clean and felt spacious. Flight attendants very pleasant and helpful. The onboard entertainment system was not installed yet on the trip to LAS but vouchers were given for free premium tv, movie or drink on the next flight. The OES was available on the flight to SFO but many of the channels appear not to be working well (? DISH network advertisements only). Snacks and soft drinks were provided quickly. Overall, very satisfied for the fare.

VIRGIN AMERICA review :  5 April 2008  -  P Basil    (USA)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Economy

SFO-IAD-SFO, Economy. Easy to book fights, select seats, make itinerary changes, and check-in online. Fares very reasonable when booked 2 weeks in advance. Gate agents and ticket counter staff very friendly, as were the flight attendants on both legs. Seat back AVOD is getting better, and they seem to have worked out many bugs with TV reception. Food options (for $7-12) are fresh and actually tasty. Try the antipasti salad. Limited routes, but hopefully they'll add cities soon - refreshing service and nice equipment compared to old-line US carriers.

VIRGIN AMERICA review :  19 March 2008  -  Greg Nishihira    (USA)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Economy

LAX-JFK return. New planes, chic cabin atmosphere, and friendly crew. A wonderful flying experience. Food and beverages ordered on demand from your seat. Neat entertainment system with large 9" screens at every seat. Will surely fly them again.

VIRGIN AMERICA review :  4 March 2008  -  S McMillan    (USA)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Economy

SFO-LAX-SFO, Checking and boarding were very easy. Aircraft was clean and seats were comfortable. IFE excellent, though not exactly working as expected on the return flight. In- flight service was a bit questionable. On the return flight the flight attendant repeatedly skipped asking our row if we wanted anything. When we were finally able to get her attention she informed us that service was done and that they were preparing for landing. Luggage collection in LA needs help. After leaving the plane, we followed the baggage claim signs that directed us to the baggage claim area in Terminal 7. However, Virgin's baggage claim area is in Terminal 6. Although this is the responsibility of LAX, Virgin could provide better signage. All-in-all, a very good experience and we will fly them again and would recommend them.

VIRGIN AMERICA review :  15 February 2008  -  Yomi Arokoyo    (USA)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Economy

Virgin America operates out of Terminal 4 (same as Virgin Atlantic) at JFK, and maintains a couple of gates in the B concourse at the moment. There are fewer shopping options in this area of the terminal once you clear security, so you’d be better off picking up your goodies prior to getting striped-searched and proceeding to the gate. A320 outfitted with leather seats, adjustable headrest, seatback in-flight entertainment with mostly on-demand programs, a poor limited selection of satellite TV channels, and power ports for your laptops or other favored gadgets. The flight was comfortable and uneventful – for the most part. I’m not certain what exactly Virgin strategy is. If it’s a discount carrier as it would apparently seem, then why a premium cabin? I had a comfortable and pleasant flight. A nice alternative to JetBlue and to any of the other major players who fly the same route. I’m just confused as to the overall strategy. But hey, if you get a competitive fair – give it a whirl and who knows, you just may like it.

VIRGIN AMERICA review :  15 February 2008  -  M Monteverde    (Australia)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

First

SFO-LAX-JFK First Class. Boarding was easy. Check in a breeze . One problem though, our luggage was left at LAX instead of being transferred to the connecting flight to JFK. Had we not have checked- we would have been without luggage when arriving at JFK. Once they realized VA staff worked quickly to get luggage on to connecting flight. First class seats lovely, great IFE, seat massage not working though. One complaint, front row of First class is probably not as private as second row as there is a clear plastic bulkhead which flight attendant sits behind whilst in flight. no privacy and hard to sleep with the light that comes from the crew area. I felt like I was in a fish bowl and would have preferred a darker, more private space. Ours was a red eye flight and I really wanted to try and get some sleep. The seats on the right hand side were more private as there was a curtain in front of them. Food was nice- service great. One FA seemed to be looking after the 8 first class seats so we had what we wanted whenever we wanted it.

VIRGIN AMERICA review :  15 February 2008  -  D Gerber    (Australia)

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Recommended:

Value for Money:

Cabin Flown:

First

SFO-LAS in First. Great, personal service, wonderful seating. Even on this short mid-afternoon flight I was offered a well-presented box with 3 tasty canapes as well as a full drinks service. The Captain introduced himself personally to all of us in 1st class. Probably the best domestic airline service I have ever had anywhere for that length of flight - not just in the USA.

VIRGIN AMERICA review :  24 January 2008  -  C Smigliani    (USA)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Economy

SFO-IAD in Economy. I was very impressed with boarding, the new/clean A-320, as well as the seats (leather), IFE and flight attendants. What great service. I fly considerably domestically and internationally, and I can not tell you the last time I had such excellent FA services within the US.

VIRGIN AMERICA review :  24 January 2008  -  P Garde    (Australia)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Economy

JFK-LAX excellent, especially compared to the appalling legroom and service previously suffered on this route with AA. For the extra $25 for this extra tall pax the legroom in exit row was excellent and worth every penny. Crew congenial and worked hard. Overall a better experience than even Jetblue let alone legacy carriers such as UA or AA.

VIRGIN AMERICA review :  21 January 2008  -  Matthew Lubeck    (USA)

Customer Trip Rating :

Recommended:

Value for Money:

Cabin Flown:

Economy

Economy JFK-SFO and back - impressed with experience. Check in efficient as mostly automated, and flight left on time. Onboard, as others have said, is very suave with mood lighting, electronic boarding music and comfortable new seats. Best feature is entertainment, Red. Its touch screen is extremely reactive and a large number of selections. Food ordered on demand from the screen from a selection of free and pay items. To spend 6 hours in an economy seat and have water/snacks etc served on demand is fantastic. Bags arrived quickly on the baggage carousel at SFO.