VIRGIN AMERICA customer review :  21 November 2009 : by Martin Matousek   (Ireland)

First class San Francisco to Las Vegas return. And just 100 USD extra! Very modern and fast check-in. Priority boarding, take off on time, snacks and drinks, massage chair and very friendly and efficient staff. Personal feel and great value for money.

VIRGIN AMERICA customer review :  26 October 2009 : by P O'Rourke   (USA)

JFK-SFO. Not one person at JFK knew how to handle a cancelled flight! Spent 6 hours trying to rebook! No one could do anything without approval of the supervisor who kept disappearing despite the fact that approximately 100 people were standing on line after 3 hours. In the end I was booked on a different flight than my boyfriend and had to cancel the trip after being told they couldn't do anything about the different flights!

VIRGIN AMERICA customer review :  24 October 2009 : by Richard McCartney   (Estonia)

SAN-SFO. Great check in and upgraded for small cost. Almost the same price to pay for my 2 bags in economy. Seat excellent, staff excellent, service excellent and entertainment excellent. Selection of snacks not excellent. Captain made an introduction speech from the cabin which I felt was also an excellent touch. Definitely a notch above Jet Blue and Southwest

VIRGIN AMERICA customer review :  19 October 2009 : by D Barker   (USA)

SEA-LAX and back. Flying with two toddlers was a pleasure on the way down to LA. Flight crew were friendly and helpful. Return flight was another matter. Woman at check-in not very friendly, and seemed to be upset when I inquired about early boarding for children. Flight attendants on the plane not smiling the entire trip or helpful.

VIRGIN AMERICA customer review :  19 October 2009 : by F Hinton   (USA)

JFK-LAS. The staff were okay, not Southwest style of cheerful. I didn't know that I had to pay for food - so $3.50 later, for a half can of Pringles, I enjoyed the seatback entertainment. I would fly with Virgin again.

VIRGIN AMERICA customer review :  15 September 2009 : by P Kamberis   (USA)

IAD-LAX-IAD First Class. Service the first leg of the trip was excellent, best service ever, and dinner was amazing. Downside: massage/lumbar on my chair was broken, buttons did nothing. My red entertainment system crashed twice (reboot takes about 5 minutes each time). Fast Forward and Rewind did not work on my wife's Red. The snack selection is pretty bad, standard airline fare - pretzels, nuts, etc. The good snacks (cookies and other baked goods) are not available in First. Service the second leg of the trip was terrible - worst service in over a hundred First Class flights with various airlines: they forgot to serve us our meal, breakfast, and the attendant never offered us anything, unless we paged her. And we were the only 2 people in first class. We had better service at the Burger King drive-through we stopped at on the way home (because Virgin forgot our breakfast). The attendant never smiled, never offered anything unless we tracked her down, and when we did get her attention we waited over 5 minutes for her to pour 2 sodas. And massage/lumbar didn't work on my wife's chair. Virgin fails at First Class, it's completely unpredictable, unreliable, and inconsistent.

VIRGIN AMERICA customer review :  10 September 2009 : by Jon Norenburg   (USA)

SeaTac-SFO-IAD, economy class; planes were nice, entertainment system was a good experience, but still cramped for legroom for 6'4". Circled SFO for 30 minutes extra, with no explanation offered; eventually landed with only a cryptic comment from the captain about "sorry for the long walk if you are connecting to (something garbled)." Turns out we landed at the outermost end of International terminal and had 20 minute hike to other terminal to make what had been a comfortable 1hr connection now reduced to 30 min (connecting flight was already boarding) and had to re-negotiate security (which was one of the worst-staffed I have experienced in a year or more). There was no Virgin agent at the arriving gate to explain where connecting flights were, signage in the terminal was terrible. The lack of information provided by Virgin was inexcusable and undid any positive feelings I had developed about their marginally better than average aircraft.

VIRGIN AMERICA customer review :  31 August 2009 : by J Sabaduquia   (USA)

JFK-LAX, SFO-JFK. The mood lighting of the aircraft was fantastic and entertainment was superb considering it is a domestic flight. FAs professional, food prices steep, ordered the cheese plate which was nothing special. The seats were comfy and legroom was generous. IFE kept me entertained, cabin ambiance fantastic but needs a little bit cleaning of the windows and seats. San Francisco to New York friendlier FAs and head FA gave me free sleeping kit. Overall great experience, would love to fly with them again.

VIRGIN AMERICA customer review :  18 August 2009 : by G Cueto   (USA)

SFO-JFK Y class. I've flown JetBlue, Delta, Alaska, and Continental (but not United P.S. service) on several transcontinental routes (NYC to San Fran and Seattle) and believe Virgin America offers a competitive product on this route. Virgin resides in the International Terminal - easily one of the better terminals at SFO - and uses T4 (also an international terminal) at JFK. Boarding on time. The plane was clean, modern and came loaded with some cool gadgets and high-tech amenities. The mood lighting - a soft-lit purple and pink - had a calming affect. Attendants were clad in a snazzy all-black attire, and the seats were leather (white in First and black in Y class). I tried out the inflight wifi, which cost $4 for overnight flights, and it worked quite well. IFE consisted of an extensive list of MP3s, free tv programming, and movies at $8.00 a pop. One of the attendants made announcements over the intercom with a heavy British accent. Virgin America's seat-pitch is less generous than JetBlue, but comparable to others and still tolerable for a 5hr flight. I didn't try their food offerings but they seemed decent. All in all a good experience. I'm happy to pay a bit more to fly Virgin America or JetBlue over some of the legacy carriers.

VIRGIN AMERICA customer review :  17 August 2009 : by S Athanasios   (USA)

SFO to IAD - parents and two kids. Great seats, inflight entertainment system (although chat not working on the way back). Flight attendants somewhat rough.

VIRGIN AMERICA customer review :  13 July 2009 : by Andres Morinigo   (USA)

IAD-LAX-IAD. Airplane was spotless, comfortable leather seats and personal IFE nice. $8 for a movie was steep, so decided to watch free programming. Overpriced buy-on-board, but chatted with FA's and got 3 free alcoholic drinks! Great airline, and the only way to travel cross country.

VIRGIN AMERICA customer review :  24 June 2009 : by David Citron   (USA)

IAD - SFO economy. Very pleasant flight crew and gate crew. Nice economy cabin. When they couldn't get the in-flight system to work, the captain said drinks are free! Later, even food was free, though they got the in-flight system working about 2 hours after takeoff. I found the ticket agents at SFO extremely helpful, though I don't like paying to check a bag.

VIRGIN AMERICA customer review :  21 June 2009 : by R Miller   (USA)

First class New York to SFO. The seats were great, lots of legroom and plenty of width. A nice meal with silverware. IFE nice, (everything onboard is included in first class). It froze some but they easily reset it. The mood lighting was great, staff were nice. They have some great deals with around $149 SFO-JFK and $49 SFO-LAX but some flights are really expensive.

VIRGIN AMERICA customer review :  18 June 2009 : by T Lutzy   (USA)

BOS-LAX-BOS a few weeks ago. Terrific experience all around (other than now having to pay $15 to check a bag). Knowledgeable and friendly in-flight and ground crew. Comfortable seats with more entertainment choices that you will use in one flight. Good price. Would definitely fly them again.

VIRGIN AMERICA customer review :  14 June 2009 : by Peter Pomeranze   (USA)

LA-SFO F Class. Although we were delayed 1.5hours (fog in SF) the flight was at a higher level than most domestic US flights I have taken in years. The lighting and seating in itself mad for a different and pleasant experience. The flight attendant was pleasant and helpful serving a very light but unusual (tapas style) snack; Add in the wireless internet and it was an above average experience.

VIRGIN AMERICA customer review :  9 June 2009 : by Stuart Reay   (Australia)

SFO-LAS and very impressed. Great crew, funky interiors and entertainment system. Being able to order things to eat or drink through your own screen is a great concept and works well. At check in we were also offered to upgrade to First for $50 but didnt for such a short flight (which was half full in y class anyway). The fare was very reasonable.

VIRGIN AMERICA customer review :  28 May 2009 : by Robert Choy   (Australia)

Los Angeles to Seattle and back to San Francisco. Looked forward to the flights as different from traditional carriers. Boarding the flight, the first thing you notice is bright red and purple lights for their mood lighting. Excellent flight attendants who worked hard at serving people drinks and snacks as non alcoholic drink were complimentary, people ordered quite a few from the touch screen tv. Entertainment is excellent as lots of music and tv shows. Seating was fine. Wanted to try and upgrade to first class on day but full. Seats looked nice in first class. This carrier beats traditional carriers by miles.

VIRGIN AMERICA customer review :  20 May 2009 : by Margaret O'Donnell   (USA)

First experience with Virgin America, and impressed. Flight from San Diego to San Francisco. From check in to landing, all great. I like the red carpet at check-in with flowers on the desk; nice seats, cool purple disco lighting in the aircraft, entertaining safety demo, really friendly staff.

VIRGIN AMERICA customer review :  14 April 2009 : by William Board   (USA)

VA on SFO-LAX route, nice plane A320, cool entertainment system although no free headphones instead you can buy One before boarding for $2, friendly crews, a better alternative to Southwest, would definitely fly them again.