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SFO-EWR (round trip), 4/24-4/28. One of the better airlines I've flown for domestic. The seats were more comfortable than the other airlines I have been on (Delta, American). Staff were pretty friendly, although at times were not as available as I would have liked. The food I would order did come almost instantly, which I was very impressed about. Overall, nothing to really complain about the flight and airline itself. The only thing was the delay I had, but it was made up for in the air, and I actually arrived about 20 minutes earlier even with a 30 minute delay.

Virgin America does many things well. They are usually on-time, boarding is very organized, they provide great on-demand in-flight entertainment, wifi, power/usb ports and generally clean planes. Satellite TV is complimentary, but movies are not free, and actually quite expensive. However, there are areas for improvement. Economy seating is very cramped. On the near 6 hour trip from JFK-SFO, my knees were jammed against the seat in front of me. IFE screen was also uncomfortably close to my face with the seat in front of me reclined. If you want more legroom, you have to pay extra for "main cabin select." Furthermore, there are no complimentary snacks. The "buy on board" food is not a good value. There is no hot food available for purchase, and the sandwiches and salads are small, and snacks are overpriced. Flight attendants are sometimes friendly, and other times aloof. When I order a beverage from the seatback screen, they sometimes completely ignore the request if it is a "complimentary" beverage. Yet, if I pay for a cocktail, it mysteriously shows up much faster. Overall, Virgin America is a reliable and stylish carrier with great IFE, but for the high prices they are charging, the in-flight service could be better.

Flew LAX to PHL with Virgin America for first time. Was very pleasantly surprised at how comfortable the flight was. I was not expecting Virgin to be such a great airline to fly with. I came equipped with plenty to entertain myself for these flights and found that I was not checking the time and waiting impatiently for arrival since I was comfortable and there was plenty to hold my attention with TV and WiFi. I always look for most economical flights and am disappointed when Virgin America is not one of them. I will fly Virgin to FT Lauderdale from LA this June and very happy about this. They will be my first choice from now on.

Portland, Or to LAX to ORL and it was one of the best economy flights I've taken in the US. The attendants were more than accommodating, seats very comfortable, and the aircraft was clean and seemed to be larger than other airlines. The flight crew, were very nice. I will fly Virgin every chance I get.

LAX to Las Vegas. Flight to Las Vegas delayed 2 hours due to 'mechanical problems'. On the return, the flight was delayed 2 hours, again. I was told, again, that it was mechanical problems. I called customer service and was told that the delay was due to weather. Asked if I would be refunded my fare if I decided to drive home because I could not be home as late as my new departure would put me at. I was told no refund but they would agree to waive the $100 cancellation fee. When we landed in LAX and the pilot apologized for the delay and told us that all flights had been delayed that day.

I thought American and Delta were bad, but Virgin America took the winning cup as of May 5th, 2013. First, flights were delayed for more than 2-hours with no clear explanation, no compensation, no remorse! I had to wait over an hour for my luggage? VA decided to mix all the luggage for passengers from SFO, LAS and Boston! In order to find your luggage, one had to go from one carousel to another. No announcements were made as the employees themselves did not know were the bags would be. My husband and I were on 2 different flights, I did not leave the airport until 10pm Los Angeles time. For someone that should have arrived at 6pm! My husband's flight arrived at 1.45am, for someone that should have arrived at 10:30pm.

We had significant delays on both legs of our round trip. We paid more money for an earlier flight which ended up becoming the last flight out. We flew round trip from Las Vegas to Seattle with stop in San Francisco each time. They would not accommodate us with transfers to another flight. A few of the members of the terminal crew were boldly rude. This doesn't speak for all members as one nice crew member consoled us and apologized for her co-worker's behaviour. We had a very lousy travel experience.

Flew IAD to LAX in economy. Good seat size, wider than other airlines at 19.7, however seat pitch was 31 which is about average. It's slightly different than other airlines in that you have to use the touchscreen to order food or drinks and the FA would come in to your seat with your order. The plane A320 was modern. The IFE system included excellent channels and wide variety of music. Compared to other major carriers like United, American and Delta, Virgin is superior when it comes to in-flight services.

LAX-SEA roundtrip. I travel to Seattle on business 3-4 times a year and ever since Virgin America began nonstop service on this route it's been my preferred airline. The service is professional, seats are comfortable, food and IFE are superior and when things do go wrong the staff are much more forthcoming than Alaska or United.

From San Francisco to Las Vegas. Flight was very smooth. Served soft drinks. No delay at all. Cabin crew were helpful and hardworking. Nice journey for me. Flying time was only 1hr and 20 mins. Cabin design was very modern.

First experience with VX and I was pleasantly surprised. I only flew between SFO and LAX but the staff and cabin ambience was decidedly different from others and when I needed to change my return, the counter staff was delightful. The product is a notch above and the welcomes seemed far more genuine than I have experienced on other US carriers. A good choice.

Very disappointed with Virgin. Our second flight with them and it was not very good. Flight was from LAX to SEA, seats did not adjust, credit card sliders did not work on TV so we could not purchase food or movie, flight attendants were not responsive. Asked for a headset and was told they'd bring one several times and never did. Never said why, just didn't come back.

The plane was clean and in good condition, but on both legs, the flight attendants seemed annoyed when you asked them for something. They seemed like they wanted to do the least they could for you and were surprisingly unfriendly. The flight was on time and otherwise smooth.

I have been flying the SAN-SFO route for over a year now. Compared to the other options I have, VA is the best I have flown. Staff are great, the terminal (in SFO) is better than most 5 star hotel lobbies in terms of available eateries, cleanliness, and overall ambience. I have had a couple late flights into SFO - but that can be chalked up to the ridiculous fog cover during the winter months.

We flew from Ft Lauderdale to SFO. Our seats were at the very back and that was fine. We were delighted there was no one in the third seat until I discovered the arm rests between the seats didn't go all the way up. The steward took a look but was totally indifferent. The beverage cart was passed once in a 5 hr flight. The seats were uncomfortable. That was the most miserable flight I have ever taken. First and last on Virgin.

SFO-IAD-SFO on 2/6/13 and 2/13/13. Great flights both ways. Early arrivals at both Dulles and SFO. Flight attendants were courteous, positive and helpful. Seats were comfortable. Baggage came out on carousel at SFO quicker than I expected, or had experienced in the past.

SAN-SFO. Admittedly, this is an incredibly brief (under 2 hour) flight, but everything about Virgin America impressed. Flight was cheap but the experience was better than first class in other airlines. Numerous entertainment options (with excellent satellite reception), comfortable seats, very attentive staff, and, in SFO, a terminal almost exclusively for the airline. The most pleasant flying experience in as long as I can recall.

JFK-LAX. Flight delayed by almost 4 hours due to late arrival of the incoming aircraft (due to bad weather). Virgin compensated each passenger with a $50 credit for future travels with Virgin. I was quite impressed as the delay wasn't exactly their fault. I've flown with different domestic airlines and I found that Virgin has the friendliest and most helpful flight attendants. IFE is ahead of other airlines. I also love the cabin ambience and mood lightning. Highly recommended.

We flew to Fort Lauderdale in December from Los Angeles round-trip. The new A320 aircraft's are very nice although a little small for a 5-6 hour journey. Return flight delayed extensively as staff were shuffling luggage from the aircraft belly to the overhead bins all in the name of aircraft balance and safe takeoff. The ritual lasted over an hour and not called for at all. The staff and attendants seemed cranky. Flights should not be overbooked and luggage balance issues should be solved outside the aircraft. Furthermore, attendants and crew should be less cranky on a four star airline.

Flew from SFO to Orlando with family including my disabled parents. Crew on flight from SFO to Orlando were excellent. However I was very disappointed with the entertainment, options were very narrow and you had to buy everything, false advertisement when they say you can watch Youtube. You can't, they only have a very select videos and you have to buy every film you want to watch. On return from Orlando, the crew were rude. Expected to pay for blankets, however they didn't come to ask if we wanted to buy them or not.

New York (JFK) to Vegas. Best airline I've flown on (domestic or international). Very comfortable seats. Onboard has a nice modern look to it. Great entertainment system. You can order your snacks on a screen in front of you. You can pull out your laptop, pay for satellite Internet (which works), and be connected the whole flight. Overall a fantastic airline.

Flew ORD-SFO-LAX going out, LAX-SFO-ORD going back. Longest layover was 3 hours. Seats were very comfortable, on an A330, very nice, retro look to the plane. Excellent customer service, good value for the money. Both on the ground and on the plane, VA staff friendly and helpful. Would definitely fly again.

San Francisco to Washington DC in main cabin select Row 5 and back on same route 5 days later. The Red touch screen is far advanced over other US airlines. The ability to open a tab for meals, snacks, and entertainment selections make Virgin in a century beyond their domestic competitors. The service was excellent and on time departures and arrivals made the trip even better.

The only way you could enjoy flying this airline is in the few first class seats. Regular seats are miserable and with three seats across, terribly inconvenient for bathroom breaks. Only two bathroom locations - one in front for first class only and one in back for everyone else. When first class is "fed", the entire plane fills with the smell of their food and the only food everyone else can get is overpriced and unhealthy. The most miserable flight I've ever taken. I will not be a repeat customer.

Main cabin select (front row economy) from LAX to Seattle. Full flight but handled well by crew. Like the touch screen ordering of snack type food and drinks. Plenty available. Economy select are emergency exit and front economy seats resulting on more leg room. Worth the money if you get a good deal. Seat comfort okay.

SAN-SFO-SAN in Main Cabin Select. Flight out was on A319 and flight back was on A320. Both planes were new and clean. Check-in at both airports was fast and easy with priority lanes. Priority lanes for security at both airports provided. Priority boarding honoured. Cabin crew generally friendly. Ample legroom in MCS with free AVOD, food and beverages. No hot meals available on short flights. Mood lighting upon boarding was interesting but definitely made it harder to see seat numbers, especially on evening or night flights. Both flights generally on time. Can't comment on luggage delivery as I only had carry-on. Overall, a great product and definitely the best domestic US airline out there. It's a shame they don't have their own lounges but they'll probably be my first choice for flights in the US and they offer great value for money too.

SFO-IAD-SFO on November 2 and 4. Great service from the staff both on the ground and in the air. While there is food for purchase in the main cabin, there is a good selection. The roast beef sandwich is really quite good.

PHL-SEA return via LAX. Pleasant flight attendants, calming mood lighting, and easy-listening music in the lavatories during flight. Although some of the hi-tech features on their seat-back entertainment system are not available yet, there is certainly enough to keep one occupied and I can no longer accept doing a cross- country flight on any of the other "greyhound of the skies" US domestic services.

I flew round trip on Virgin America from IAD to SFO. What truly pleasurable trip. Love the comfortable seats, the entertainment system and the staff. After the abuse I have suffered on several other airlines recently, Virgin America is going to be my first choice from now on.

SFO-JFK. First class on A320. The check-in time was fast and efficient. The clubhouse lounge was nice and clean. Good selection of food and drinks. Flight attendants were OK for the flight. Seat was soft and comfortable. Entertainment system was a little complicated but had a good choice of movies. I slept for a bit but felt a little hard to sleep because it is a cradle seat. Food was good and their was a nice selection of drinks. I would recommend VA but I would suggest that they lower the price for First class a bit.

LAX-SFO. The best airline for domestic flights. The IFE is expansive which includes the local channels and WiFi. Highly recommend.

Boston to Los Angeles with my two boys. One has a peanut allergy and although I don't expect accommodation just for him, I was surprised that I was basically ignored, yet other airlines always provide a "buffer zone" as well as a peanut-free environment. We were not informed our seats did not recline. Having a medical implant in my neck, and a head rest that couldn't be adjusted, I was in pain. There were 3 empty seats behind us. My boys moved to them, because they were so uncomfortable. I was about to join them, but they were told by one of the flight attendants that they couldn't sit there. Apparently they each cost $129 more, and I would need to pay $387 to have seats that reclined. The seats were empty but still, given my situation, I wasn't allowed to sit there with my boys, who were very upset. What I cannot accept is the fact that a man in my row sneaked to the same row across the aisle and sat there the whole flight for no additional fee. In my 60 years of flying, I have never encountered such a rude flight team. I will say the plane was upscale and clean, but who cares when it severely lacks in humanity.

Very good airline and my favorite for domestic travel. I am a 2 million mile flier on United and I have now switched to Virgin America. I have flown seven round trips this year on Virgin. The food is very good compared to any other US domestic airline. The entertainment is fantastic. There is WiFi. The seats are reasonably comfortable. Although it does suffer from the same horrifically small legroom in economy class, it is better than the majors.

LAX-MCO-LAX. The planes are new, crew friendly and the seats wide. This trip was the second time flying with them and have been impressed with the service.

Four members of our family used Virgin America for our return flight from San Francisco to Chicago. Included in our party was our 81 year old mother who uses a walker. She always gets a window seat for the least possibility of the need to move. The flight became unbearable when 5 passengers from the back, came to visit with the 3 passengers seating directly in the row in front of us. As they ordered several rounds of alcohol, they begin cursing. What made matters worse, is that when we complained to the steward, they suggest that we move to the back of the plane and that there was nothing they could do. Due to our mother's condition, we were unable to move, but they continued to bring the rounds of alcohol to the party in front of us. We felt like we were in a bar, our fight was from 7.45pm to midnight central time and our mother had to endure 3 hours of torture. We will never use this airline again.

Trip from IAD to SFO was canceled, resulting in missing all connecting flights with a partner airline. The partner airline (Air New Zealand) was a good deal more helpful in sorting out the mess than VA was - clearly staff are not trained for unforeseen circumstances, for though they seemed to keep it together when things were running smoothly, they fell apart as soon as things weren't. Faced with an angry, stressed-out mob of people, staff couldn't project the kind of authority and knowledge necessary to calm nerves. The agents on the phone were worse. It took me five tries to get the documentation I needed for my insurance claim, which has yet to arrive. A canceled flight is bad enough; incompetent handling afterwards is worse.

Short flight Las Vegas to San Francisco. Very comfortable seats in Economy. I enjoyed being able to watch ESPN coverage of the Open during the flight. Very short check-in queue at Las Vegas (other airlines nearby has long lines). A pleasant experience.

Quick flight from Portland OR to San Francisco and back. Excellent staff, they were genuinely nice but not overly scripted. Plane was very comfortable and entertainment is the best I've experienced.

Flight from IAD to SFO on July 26. Baggage check-in was efficient. Counter staff were friendly. Aircraft was clean. Flight attendants were friendly and helpful. I was particularly impressed by their attentiveness to the unaccompanied minor (about 11 years old) who was seated on my row. Food was good (had a roast beef wrap). Seats were comfortable for me (I am not particularly tall). My one gripe was with the "red system" satellite TV - it had spotty reception and then no reception. The rest of the system (music, movie, etc.) worked fine, so must have be a Dish Network issue.

Checked baggage, three pieces, for two people were sent to Chicago instead of to Manchester UK resulting in three days of vacation without clothes. We had no carry on baggage. In SFO we booked baggage through Las Vegas on to Virgin Atlantic. Plane was clean and on time going and coming. Ticketing agent in Las Vegas on the 19th was rude and wrong. She said one bag was 10 lbs over. That bag had been weighed by Virgin Atlantic and our personal scale and was not. Finally a man came to our aid and re-weighed it and found that it was not overweight, so we did not have to pay for it.

First time on Virgin. Cabin was attractive, seats comfortable and real time TV. In addition, the poorest selection of flight attendants - no one smiled. They looked like they didn't want to be there. On a 4 hour flight, beverages offered once which must be mandatory or else nothing would have been served. The worst of the two flights was from SFO to ORD. The movie offering was unique until I see a movie that was for mature audiences being viewed in my aisle. I could never risk that when flying with my whole family. I will not be a repeat flier with Virgin America.

SFO-PHL direct flight. Checking-in is a breeze using their kiosks and staff were proactive in helping everyone check-in (but watch out for those baggage fees). Seats were ok being they were a little cramped, but they are made of comfortable leather. IFE gives you free music, satellite TV (20 channels), as well as movies and TV episodes to purchase (but they were very limited). There are also various games for the kids, and you could even chat with other passengers through your TV. My biggest complaint was that my IFE unit kept freezing and crashing during the flight plus the buttons are hard to press as well as very small. There is WiFi, however it can cost as much as $20. Staff were friendly and helpful and offered to charge my iPad when our power socket did not work. I didn't purchase any food or alcohol but non-alcohol drinks are free. In short: Pros: Leather seats, satellite TV, music, helpful staff, relaxing cabin lighting, fast check in. Cons: IFE crashes, power sockets don't work, lots of fees for wifi, food, alcohol, and baggage.

MCO-SFO 7/11/12. Not sure what I was expecting from this flight, I guess being English I expect a 5+ hr flight to be treated as long haul and the service to match. Surprised when I saw they were using an A320 on this route, by the end of this flight I struggled to straighten out. If you're over 6 feet tall I'd recommend paying for additional leg-room. Other than the leg room the seats were comfortable and the interior of the plane was very trendy. Mood lighting and condensation keeping the cabin relaxed with music whilst boarding gave a relaxing ambience. Entertainment system was impressive with a large range of on demand TV and movies (albeit at a charge). Being able to use the entertainment system throughout taxi, take off and landing is a nice, sensible approach. WiFi is pretty good and fast, seems a little overpriced but it is a very fast service compared to other airlines carrying this feature. Main disappointment was that nowhere on my reservation did it mention there was no meal or snack provided during the flight, so having boarded hungry I only managed to last 3 hours before purchasing a meal. Meals come as a large snack box which is very competitively priced at 7 dollars. Free soft drinks is a nice touch but alcohol is overpriced and being able to order drinks on demand from your seat is also handy when you're settled. Generally cabin crew were friendly and the pilot giving his announcement stood in the cabin adds to the edgy nature of end airline. Dressed down uniforms and a relaxed approach is a little different to other airlines but I think Virgin have found a good balance. All in all I would use them again but I wish they'd make a few of the inflight charges more obvious prior to ticket purchase. And 5 hours is a bit too long to be in such a small seat!

JFK to LAX in Main Cabin Select (Premium Economy). Flight time 6 hours. Priority check-in and boarding which is standard for PE, however the added bonus of priority security was great. The cabin has purple mood lighting and leather seats - a nice change from the standard aircraft interiors of other US domestic carriers. Drinks and food can be ordered on your individual entertainment screens. Being Main Cabin Select, all food and drink is free. I had a turkey sandwich which was very nice, followed by pringles. Drink selection was very good - wide range of alcoholic and non-alcoholic beverages. Impressed to see Glenlivet scotch whiskey on the menu. Cabin staff were friendly and attentive. Entertainment options were solid. Overall, a very positive flying experience - V America are a step above US and Australian domestic airlines.

SFO to Fort Lauderdale, main cabin. Bags dropped off quickly, friendly agent. Boarding efficient, people try to cram too many bags on to avoid paying $25 a bag for hold. Very friendly throughout, cabin immaculate and brand new feel. TV good quality, my regular headphones worked fine. Bought a rum for 6 bucks but water free and available throughout. Very impressed with the whole thing, highly recommend! Lots of leg room even when seat reclined in front, I'm 5ft 10. Cabin a bit cold but I like that. Bring a wrap or shawl.

DFW - SFO and SFO - LAX. Brilliant airline, civilised staff at check-in and in the air, great value in economy seating and superb in-flight entertainment, including the ability to order drinks and snacks using the touchscreen in front of the seat. Wifi service throughout the flight so I could work. Why is this so hard for other airlines to implement? The only thing that didn't work was the USB power socket under my seat and the only thing I didn't like was having to pay for the in-flight movie.

LAX - Boston (R/T). Both legs exceeded my expectations. Everything customer oriented with comfort and ease in mind. Nice, well maintained aircraft, professional courteous attendants, in flight and on the ground, there when you need them. On board entertainment consistent with the modern world and food on demand and of a good quality. If I am offered more nasty one size fits all "snack box"!!! Thanks again Virgin. I'll fly no one else.

PHL-LAX and LAX-PHL - 6/15/2012 and 6/18/2012 - Check in was fast and the plane itself is great. Love the back seat TV and headphones. Headphones you can buy for $2.00 and they come in blue, silver and pink. My girls loved them. The main complaint I have about this airline is that on both trips the flight attendants were rude, and unfriendly. Very bad customer service! They should have better schooling for their attendants. This is the first and probable the last time I would travel with them if they don't correct this. Southwest is usually what I fly and their flight attendants are awesome.

LAX-SFO and SFO-ORD in early April, 2012. Positives: check-in service at both airports was very professional. The planes were very clean, the seats comfortable and there was more legroom than expected. On the other hand, departure from LAX was delayed and there was very little information about the revised departure time and even which gate to wait at. Once onboard, we waited for over one hour with very little explanation for the delay. Similarly, on arrival at ORD the plane parked for over 45 minutes with very little explanation about when we could expect to disembark. I found that lack of communication to be quite frustrating and quite a contrast to the efficient experience in the air. I would use them again provided the price was right.

SFO-LAX. Very nice terminal at SFO and efficient boarding process. Onboard we sat at the gate for about 40 min. No word from the pilots/crew on the delay. Crew seemed aloof and didn't really care aside from the drink service. The flight was over an hour late arriving at LAX but the staff didn't seem to notice. I don't know if it is VA thing to keep passengers in the dark about delays, flight time, arrival time etc but it seems like a policy that assumes their passengers are idiots and won't realize things are behind if they don't mention they are.

One-way PHL-SFO. Since the airline was still new to Philadelphia, the check-in line was completely empty. Onboard they offered noise cancelling headphones. The aircraft itself was new. The seats still pretty comfortable leather seats, were a little stiff and wouldn't recline. The inflight entertainment seriously lagged when trying to play any of the games, however, the music and movie selection made up for it. Finally the staff were not only enthusiastic, but they actually took the time to remember and refer to everyone by name.

JFK to LAX. Airplane was clean and looked good, but my husband's seat kept falling into the gentleman behind him and then he had to manually bring it upright. Entertainment system was complicated. The crew were polite however, the food was horrible and served cafeteria style. There was apparently a leak through the departure door. My feet were frozen solid. When the attendant was asked she said "hold them up" and laughed.

Two excellent flights from SEA-SFO then SFO-IAD a week later. SFO-IAD: easy check-in at home, an efficient and airy terminal in SFO, generally happy and helpful employees, and a variety of entertainment options. I print boarding passes at home and don't check in luggage so I can't comment on the airport check-in process. My only gripe is the practice of blocking aisle and window seats from advance seat selection, essentially forcing the customer to pay extra for "premium" or exit row seats. On both flights, I managed to change to window seats so I know the airlines are deliberately blocking them in the hopes of generating extra revenue. Employees are aloof.