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VIRGIN AMERICA customer review :  18 July 2010 by John Gezoff   (USA)

FLL-LAX and return last week. Everything went smoothly on both flights (return was a red-eye). Operation at FLL very smooth since only 2 LAX and 2 SFO trips operate from there. Even at LAX which appears to be a hub for them, everything went smoothly. Cabin staff was attentive to passengers needs and very pleasant. At LAX my baggage actually beat me to the baggage carousel. Would fly them anywhere they go.

VIRGIN AMERICA customer review :  21 June 2010 by A Futeran   (Australia)

LAX to Washington (IAD) return as our feeder service from Australia. The service was superb, staff friendly and flights ran on schedule. The planes are new, mood lighting very pleasant. The touch screen video system is fabulous, no need to buy movies as the free music and TV provide plenty of entertainment. Great also to find an airline that still provides free tea, coffee and soft drinks which you can simply order from your seat using the inflight entertaimment system.

VIRGIN AMERICA customer review :  7 June 2010 by C Roe   (UK)

LAS-SFO return. Fabulous experience, even though we were delayed in both directions. Ground staff kept us fully informed when delayed and one enterprising ground agent at SFO started a trivia quiz at the gate to keep us entertained while we were waiting for the aircraft to arrive. I like the violet mood lighting inside the aircraft and both cabin and cockpit crew were brilliant. The free IFE is fantastic on a short flight and if you want to pay for a film, you have the choice. Alcoholic drinks and snacks are ordered via your seatback screen, but soft drinks are free. Great product, great staff and great service.

VIRGIN AMERICA customer review :  20 April 2010 by Brent Burney   (New Zealand)

LAX-SFO and SFO-JFK. Upgraded Main Cabin to First Class (a pity that you can only do that 6 hours before departure now). The food really isn't up to much, but the comfort on a long flight makes it worth the upgrade cost. Both flights left on time and arrived early. Crew were attentive and professional. Boarding was speedy and efficient. This might be a low cost airline, but they offer better service than some of the 'full service' companies. For best fares, book early.

VIRGIN AMERICA customer review :  1 April 2010 by A Siew   (USA)

I have been both Main Cabin and First Class and yet to try Main Cabin Select. Both products are great. The only problem is that they need to lower the baggage fees for Main Cabin fares.

VIRGIN AMERICA customer review :  11 March 2010 by E Mabley   (USA)

LAX-SEA round trip, our first flight with our 3 1/2 month old son. We booked 2 premium economy bulkhead seats (Virgin America markets its exit row and bulkhead economy seats as premium economy). The premium economy fare was comparable to standard economy fares on competing United and Alaska. Unlike some US airlines Virgin America does not require babies under 2 to have their own seat. There is a level of courtesy and engagement with the customer among the cabin and ground staff that is not seen among the US legacy airlines. Cabin crew made sure we were comfortable. Flights on time and the bulkhead left just enough space to change a nappy (diaper in USA) on the floor in front of the seats. Virgin America's "Red" inflight entertainment/food ordering system works much better now than it did the first year or so the airline was in existence.

VIRGIN AMERICA customer review :  4 March 2010 by E Mabley   (USA)

LAX-IAD-LAX roundtrip, first class. Virgin America's domestic first class on its A319/320s is the best among US airlines, with the exception of American's LAX/SFO-JFK premium service. The fare was comparable to the competition but superior service makes it better value for the money. The seats don't recline completely flat, but go back about 150 degrees. The 58" pitch is generous and in-seat massage function a nice touch. IFE is the best among US airlines with satelite TV programming, a selection of 10-15 movies and a nice selection of audio tracks and the ability to customise your playlist and save it for future Virgin America flights. The mood lighting is very good for night flights. Food and beverage service is on demand and the food, while in small portions, is superior to most other airlines. The flight attendants and ground crew seem to want to please the customer more than those with other US airlines.

VIRGIN AMERICA customer review :  11 February 2010 by Douglas Cohen   (USA)

I arranged for my 83 year old Mother to visit me in Los Angeles last week. She is suffering from severe memory loss and needs to be assisted I was taken back in the manner that all the Virgin America staff assisted her needs. From the time she left Fort Lauderdale Florida to her return the Virgin staff was amazing. They kept in touch with me via cell phone to alert me of her arrival here in Los Angels as well as her return to Florida. Beyond just handing her off to a porter to wheel her out, the ground personal escorted her personally to her caretaker in Florida at the luggage carousel due to some confusion caused by my mother that caused the airline to be unsure of where the caretaker was. The respect care and humanity showed to my mother was incredible.

VIRGIN AMERICA customer review :  8 February 2010 by D Harding   (USA)

SFO-LAX return. Easy, quick, and enjoyable. It is refreshing to see this standard of service in the US and on short haul flights.

VIRGIN AMERICA customer review :  29 January 2010 by J Buuck   (usa)

I was surprised how convenient and friendly the experience was for us. Although we encountered holiday crowds, we were so thankful we weren’t stuck on another airline. The service was exceptional, the lines were manageable; and the plane was very comfortable! Virgin America is definitely turning us into loyal customers.

VIRGIN AMERICA customer review :  24 January 2010 by Con Murphy   (Ireland)

LAX-JFK was very impressed from start to finish. Check in at LAX was quick and friendly. Boarding was quick. The red-purple lighting on board was a nice change from the usually bright white. Cabin crew were friendly and attentive, and the legroom was excellent (we were at an emergency exit).

VIRGIN AMERICA customer review :  23 January 2010 by Graham Fairclough   (UK)

FLL to SFO economy. Very good value for money. Great entertainment system, no fuss check in, pleasant and friendly flight and crew and an impressive system for ordering food and drink on board. By some margin, the best domestic flight I've taken in the USA.

VIRGIN AMERICA customer review :  19 January 2010 by J Monroe   (USA)

LAX-SFO-LAX. Quick boarding friendly staff. I upgraded to Main Cabin Select both ways and was pleased. Great legroom in MCS and priority boarding with MCS. Although they say on their web site that MCS and First Class get priority security screening this is not true - no separate lines at SFO nor at LAX for priority security screening. Is the upgrade fee worth the price? You do get more legroom and priority boarding - otherwise economy is just as fine for I have flown both classes.

VIRGIN AMERICA customer review :  13 December 2009 : by R Malsbury   (Canada)

SEA-LAX-SEA in November. Boarding a breeze. Captain came out and gave his spiel before departure. Flight attendant very friendly and prompt with meal (quite tasty) and drink service. Nice wide seats and IFE kept me occupied the rest of the flight. Return flight check in LAX much better than Seattle. Again no complaints with service in First. Another attentive FA and good meal. Tried the free wi-fi promo with my Netbook and it was pretty slick. Will definitely fly Virgin America again.

VIRGIN AMERICA customer review :  4 December 2009 : by David Harrington   (Australia)

SFO-LAX-JFK. I had high hopes for this carrier and I even flew them an extra leg as part of a connection to see what they were like. The problem with Virgin America is Cabin crew. There was nothing friendly about the flight. I smiled to one of the crew on boarding and he just looked away. There are only 3 members on each flight, 2 in economy and the lead flight attendant spends most time in First class. The flight to LAX left 40mins late and just made the connection. Paying $20 for a 10kg bag is a joke, and the way the ground crew were witnessed to be treating out luggage will further refrain me from using this carrier. Virgin America were also in no means cheap, especially after baggage fees. I flew another Low cost carrier on the return and the difference was amazing. Will not be going near this airline again.

VIRGIN AMERICA customer review :  4 December 2009 : by P Dolman   (Australia)

FLL-LAX. Although the crew were not quite as vibrant as on previous flights, they were friendly and efficient. A circumstance which exceeded my expectation was my choice of food ordered on board was unavailable although showed available on the RED ordering system. My order was refunded plus I was offered my choice of menu item at no cost. The refund was expected the offer of a free alternative choice was not expected but greatly appreciated.

VIRGIN AMERICA customer review :  30 November 2009 : by J Taylor   (USA)

JFK-SFO one way. I flew jetBlue out to Boston, drove up to Albany, then down to JFK. As you can imagine, I was tired. Takeoff was scary, I could see the end of the runway while we were still rolling, but otherwise pretty good. Plane not so clean, found gum on my armrest. Cabin crew did nothing about it. Inflight entertainment good, only it kept freezing. Seven bucks for internet access was steep, so I decided to watch TV instead. It was OK, only signal a little corrupt and couldn't see well. Also, not a whole lot of channels. Don't be fooled by their low fares. Once you board, you should be prepared to spend about fifty extra for a decent flight.

VIRGIN AMERICA customer review :  23 November 2009 : by C Whelan   (USA)

SEA-SFO-LAS. I had high hopes for this carrier. Segment to SFO was apparently staffed by an Award Winning Crew, but they were not remarkable in any sense and perhaps tired, as they weren't particularly cheerful. By the time flight landed in SFO, LAS flight had already boarded, but connecting gate was nearby. Return trip was extremely unpleasant on both segments. Very loud person in back row talked the entire way to SFO, at times using crude and vulgar language. Crew did nothing to quiet the individual and also served him alcohol. At SFO, landed at international gate and our connecting flight was far away at the very end of a domestic terminal concourse, forcing us to once again go through security. SFO-SEA was noisy as well, this time because of the non-stop chatter of the flight attendants in the back. Arrived in Seattle to be greeted by a sign stating that VA had been voted "quietest passenger airline." Though that refers to the noise from the jet itself, my traveling companion and I got our first laugh of the evening. I will avoid this airline in the future.

VIRGIN AMERICA customer review :  21 November 2009 : by Martin Matousek   (Ireland)

First class San Francisco to Las Vegas return. And just 100 USD extra! Very modern and fast check-in. Priority boarding, take off on time, snacks and drinks, massage chair and very friendly and efficient staff. Personal feel and great value for money.

VIRGIN AMERICA customer review :  26 October 2009 : by P O'Rourke   (USA)

JFK-SFO. Not one person at JFK knew how to handle a cancelled flight! Spent 6 hours trying to rebook! No one could do anything without approval of the supervisor who kept disappearing despite the fact that approximately 100 people were standing on line after 3 hours. In the end I was booked on a different flight than my boyfriend and had to cancel the trip after being told they couldn't do anything about the different flights!

VIRGIN AMERICA customer review :  24 October 2009 : by Richard McCartney   (Estonia)

SAN-SFO. Great check in and upgraded for small cost. Almost the same price to pay for my 2 bags in economy. Seat excellent, staff excellent, service excellent and entertainment excellent. Selection of snacks not excellent. Captain made an introduction speech from the cabin which I felt was also an excellent touch. Definitely a notch above Jet Blue and Southwest

VIRGIN AMERICA customer review :  19 October 2009 : by D Barker   (USA)

SEA-LAX and back. Flying with two toddlers was a pleasure on the way down to LA. Flight crew were friendly and helpful. Return flight was another matter. Woman at check-in not very friendly, and seemed to be upset when I inquired about early boarding for children. Flight attendants on the plane not smiling the entire trip or helpful.

VIRGIN AMERICA customer review :  19 October 2009 : by F Hinton   (USA)

JFK-LAS. The staff were okay, not Southwest style of cheerful. I didn't know that I had to pay for food - so $3.50 later, for a half can of Pringles, I enjoyed the seatback entertainment. I would fly with Virgin again.