Virgin America  Passenger Reviews and Virgin America Passenger Trip Reports     a World 4-Star Airline     Add your Virgin America customer review   Virgin America 4-Star Airline Ranking   Airline Reviews : A-Z Index

PAGE 1 2 3 4 5

Virgin America customer travel guide
		Virgin America 4-Star Airline ranking		Virgin America Economy class seat reviews
		Virgin America Customer Trip Reviews		Virgin America Loft Lounge Reviews
		Virgin America Aircraft Seat Plans

VIRGIN AMERICA customer review :  26 June 2011 by M Cymbalak   (Australia)

JFK-LAX Main Cabin Select, one way. Allowed two checked bags as it was booked on the same ticket as my international flight on V Australia. Loved what Virgin America offer, especially the ability to order food and drink (free on this fare) from the IFE and then it magically comes to you soon after. IFE was also packed with plenty of music and movies etc. Very good experience, they offer and present an excellent product.

VIRGIN AMERICA customer review :  11 June 2011 by C O'Bryant   (USA)

SEA-SFO A319/320. Check in and boarding efficient. Flight attendants courteous and professional. I found economy seats comfortable for a 90 minute flight - good leg room. Cabin clean and well maintained. Virgin is a unique product in the US vs the main line carriers.

VIRGIN AMERICA customer review :  1 June 2011 by E Mabley   (USA)

LAX-FLL-LAX round trip. Service was top notch, with boarding efficiency, inflight service, food and IFE well above US standards. Virgin America is the only US airline whose premium economy and first class products are enough of an upgrade over economy to be actually worth the extra money on all flights.

VIRGIN AMERICA customer review :  1 June 2011 by J O'Sullivan   (USA)

Virgin America just started flying out of ORD, so I expected glitches. Not too many tho. Two major things to work on. The system for pre-printing boarding passes kept locking up. Going to SFO was fine, returning it was impossible to print out. System kept locking up. Cost me money each time I tried, but was never able to do it. Had to have an agent do it at the ticket counter. Seats were roomy enough, planes clean.

VIRGIN AMERICA customer review :  20 May 2011 by J Feldman   (USA)

SFO to FLL travelling with infants. Plane new and clean. Flight attendants professional, pleasantly surprised at good amount of leg room. Loved the individual screen for shows, and ability to order a beverage from my seat. I'm most grateful for the flight attendant that opened the bathroom door for me and pulled down the infant changing table - as my arms were full of a baby and a diaper bag.

VIRGIN AMERICA customer review :  19 May 2011 by B Smithson   (Australia)

LAX-JFK return. Virgin America straddles a weird and fairly confusing space between full- service and budget, but is surely the most innovative airline in the US. So many simple touches - playing music at check-in, captain farewelling passengers and explaining delays at the boarding gate instead of check-in staff, ordering food from seat-back screen. The legroom is fine by domestic standards but would be tight internationally. My flight over was without incident but the flight back was cancelled. This is where Virgin America completely fell apart. They could not handle the mess of 180 angry passengers trying to get out of New York. Despite sprinting back to the check-in desk it took them 3 hours to get me a hotel and food voucher and they couldn't tell me when I could fly next but said they would call. They never did and it was up to me to contact them to try and get to LAX. There was no communication - we were not told the ticketing system was down - to us it appeared that they were just incredibly slow, taking an hour to process each passenger. The airport hotel was excellent and they were able to get me to LAX via SFO less than 24 hours later.

VIRGIN AMERICA customer review :  26 April 2011 by E Izzard   (USA)

Flew from Las Vegas and loved the fact I could upgrade for less than $500. The plane was a bit worn but very comfortable. The attendants were very nice. The only complaint I have is the food was by far the worst I've been served on any airline. I pretty much starved, as I could not eat what was served. Even the bread rolls were stale and not good. So please whoever is in charge of food service do something about it.

VIRGIN AMERICA customer review :  4 April 2011 by Jason Stevens   (Australia)

My partner and I were blown away by the friendliness, professionalism and dedication of the cabin crew on this flight. Not only did they present us with a bottle of red wine (signed by the entire crew) to congratulate us on our recent wedding but the head attendant came to the baggage claim to return my jacket which I stupidly left on board.

VIRGIN AMERICA customer review :  14 March 2011 by Jonathan Guerra   (USA)

JFK to SFO round trip, staff professional and friendly. The flight on the way to SFO was only about 70% full which was nice, and the flight attendants seemed to take extra time to make sure passengers were happy and were enjoying the flight. I enjoyed the satellite TV and the reasonably priced wifi. On the return flight (a red eye), the check in staff were especially friendly and helpful, enjoyed the snack served, and managed to get some sleep. The mood lighting is actually helpful. I would even pay a bit more to fly them over other carriers out of JFK.

VIRGIN AMERICA customer review :  17 February 2011 by Mike Palmer   (UK)

JFK to SFO. Booked main cabin select for extra leg room (+ one free case, priority boarding, priority check in and some free food / drink) - 6 hours before (in the middle of the night) we upgraded to first for $160 each. The money was well worth it due to the luxury of 2x2 seating for the first two rows only. However, like a lot of flights you're at the mercy of your neighbours - in our case a mother and child who were loud. 1 hour delay announced at the gate at JFK where staff were indifferent beyond belief. They didn't really know what was going on and in the end we left over two hours late. There were some nice touches- lighting in the cabin, music in the rest rooms, pilot doing his briefing from the cabin. The flight attendants were very pleasant, quite informal and helpful. The food in first wasn't really up to scratch. A salad, main, dessert. (and free drinks on request) followed by nothing - I'd expect a second snack at least. Although the seat was roomy, there were no obvious instructions for the seat, and it was trial and error to work out the best config to rest in. WiFi was NOT free and cost $11.95 for a laptop - good value, with pretty good speed for 39000 feet. The negative comment really was on safety. A mediocre briefing, poor checks of the cabin, and lead flight attendant despite making the PA for all electronic items to be switched off, continued to use his iphone! Main Cabin select seemed worth the money at the time of booking (and the people in our original seats looked comfy). The upgrade to first was worth every cent for the space though I think labelling the service first (other than the seat) is probably pushing it a bit!

VIRGIN AMERICA customer review :  15 February 2011 by C Meyer   (USA)

SFO-DFW return - the best bargain out there. Booked economy, and upgraded to main cabin select, then upgraded to first class. The upgrade included free meals, free baggage, wi-fi, as well as TV and movies. The most inexpensive upgrade of any airline I've flown. The service was excellent. Since we flew with a handicapped passenger, Virgin America made sure wheelchair accomodations were waiting for us at the arrival gates.

VIRGIN AMERICA customer review :  31 January 2011 by P Vaden   (USA)

They canceled my return flight from Canada and then acted as if they were doing me a monumental favor by not charging me to change my flight to one that was not canceled. The customer service representative was smarmy and seemed to take some pleasure in my inconvenience. Then they advertised that flight on their website as "sold out" to make themselves look good. The prices are great, but only if your flight actually happens.

VIRGIN AMERICA customer review :  31 January 2011 by L Johnston   (USA)

LAX-MCO. We originally had booked Main Cabin Select, but once we boarded we noticed there were available seats in first class. We asked the flight attendant if we could upgrade, and he immediately went to the ticket counter and arranged the upgrade. Within 5 minutes we moved to first class. Needless to say it was one of the best flights we have taken. flight attendant was very attentive to our needs and extremely friendly. They were having an internet promotion at that time, so internet was free for everyone, not just first class.

VIRGIN AMERICA customer review :  29 January 2011 by B Magarik   (USA)

LAX-IAD Red eye. Check-in is terrific, security was awful. New plane, leather seats. Good food, innovative ordering system. Didn't really sleep much. Slightly more pleasant than the United flight, though rather be on a 767. Redeyes are all pretty bad.

VIRGIN AMERICA customer review :  14 January 2011 by T Bolor   (UK)

LAX-JFK flight. Two of us travelled and paid just under $400 for two for the tickets. When we got to LAX: they charged $25 for each checked in bag. $2 for each in-flight entertainment headphones, $8 for each in flight film, $10 for the wireless internet, $8 for a sandwich. The seats were comfortable and the cabin was great but the corporate policy of this airline is questionable to say the least. I for one shall not be flying Virgin America next time. They pretend to be a major carrier but act like a low cost airline.

VIRGIN AMERICA customer review :  9 January 2011 by H Macdonald   (USA)

JFK-LAX return, and required a wheelchair for the return flight. Personnel at both ends couldn't have been more accommodating - perfect help and service, including a stop in LAX to buy food and water for the trip. Seats were comfy enough, especially for the very good price, legroom could have been better but then it always could, and the chicken salad sandwich I ordered in flight was excellent. I would fly with Virgin America again - Virgin Atlantic is another story.

VIRGIN AMERICA customer review :  30 November 2010 by J Taylor   (USA)

New York Kennedy to San Francisco, economy. Boarding the aircraft, I was told that my IFE would not work and I would be compensated. To my surprise it worked perfectly. The cabin was clean, meal, snack, and drink options were a pricey let-down. Because it was the holidays, (few days after thanksgiving) there was free wireless, as opposed to the usual 8 dollars/month. My seat was comfortable and roomy - cabin had awesome lighting.

VIRGIN AMERICA customer review :  3 November 2010 by R Dunigan   (Canada)

YYZ-LAX First Class. It was Halloween, and cabin crew were dressed in costume and quite jovial. Appearance of cabin very clean and crisp. Seat very roomy and electronic controls were great. Cushion on the firm side but quite nice overall. Dinner fine, though being in row 2 and having only one choice of meal left was a bit disappointing. Entertainment system great with movies and live satellite TV available. On time departure, early arrival. Bags out relatively quickly. Good trip, I would fly with them again.

VIRGIN AMERICA customer review :  3 November 2010 by Stacey Frimerman   (Canada)

LAX-YYZ. One of the best experiences I have had with an airline in a long time. The staff was extremely friendly, the flight attendants were young and happy to help. The baggage allowance is amazing. The flight left on time and arrived on time if not a little bit early. Large variety of food and drinks on flight. I would definitely recommend this airline and I will choose Virgin America as my first choice in airline to LAX.

VIRGIN AMERICA customer review :  28 October 2010 by Meredith Lahmann   (USA)

SFO to JFk and back. The staff friendly, professional and efficient. The whole process from purchasing tickets, to online boarding passes, simple food ordering on board, was excellent and easy. I was most impressed that the cabin staff was constantly walking through the cabin to relieve passengers of any refuse, so the cabin remained clean and there was no juggling of used cups, food containers, etc. My only difficulty is that while slightly more roomy than some other airlines, the leg room is still uncomfortable for anyone with long legs.

VIRGIN AMERICA customer review :  1 October 2010 by B Deal   (Australia)

LAX-JFK return. Would recommend Virgin America to anyone - they were great (the only thing I could complain about is the $25 baggage fee, but the fares were cheap so it didn't matter too much). New planes with unique mood lighting made for a pleasant flight. Both flights left on time and one arrived considerably early. The service and the food I bought were both good.

VIRGIN AMERICA customer review :  28 September 2010 by E Mabley   (USA)

LAX-Seattle round trip the same day. I was seated in the bulkhead premium economy row. Legroom was ample, the inflight entertainment worked reasonably well except when the satellite cut out for about 20 minutes on the outbound, the food was tasty and the cabin staff were much more engaging and professional than the unionised drones on United or Alaska. The only gripe I have is that the cabin interior has too much white, which causes problems with glare when the windows are open. They need to add more contrasting colour to reduce glare.

VIRGIN AMERICA customer review :  18 September 2010 by J Huff   (USA)

IAD-LAX-IAD. Check-in efficient and personable. Cabin crew on both flights helpful and friendly. The RED entertainment system charged $8 to watch on-demand movies on one's little screen - very overpriced, but at least this is made up for with extensive free TV, music and games options (especially the music - top-notch). Meal options are similarly pricey and sometimes disappointingly small, although I can't fault them on taste. Lavatories are slightly roomier than the norm and each seat comes with the great convenience of an AC power jack. For a ticket that was only $20 more than the usual cross-continental cattle cars, I had a fab flight with Virgin and will consider them again.

VIRGIN AMERICA customer review :  13 August 2010 by Michael Burg   (USA)

BOS-SFO-LAX and back. Upbeat staff, new aircraft, and good service. I think their success right now is the crews are young - it will be interesting to see how the airline does in the coming years as the company ages.

VIRGIN AMERICA customer review :  13 August 2010 by L Strom   (USA)

I have recently flown VA three times FLL-SFO. Check-in is cheerful. The airplanes are new and comfortable, non-stop flights and great in-flight entertainment, tasty food for sale on board. The flighty attendant service is very spotty and sometimes FA's are quirky.

VIRGIN AMERICA customer review :  11 August 2010 by Lance Smith   (USA)

BOS-LAX, flew Virgin for the second time. Great comfortable leather seats new A320 and tv screens and entertainment on each seat. One problem, the cabin crew, I flew on a night flight and asked the cabin attendant for a pillow and a blanket. She replied very rudely "Sorry but pillows and blankets are for first class passengers only!" Although I had this experience I will fly Virgin again and bring my own blanket next time.

VIRGIN AMERICA customer review :  22 July 2010 by M Gorczynski   (Poland)

LAX-SFO-LAX with new A320. Everything on time, clean and nice plane, friendly staff. I hadn't seen such a good IFE, especially in low cost airlines. Easy boarding, self-checkin and flight. Price was really low - 100 USD bought 4 weeks before.

VIRGIN AMERICA customer review :  20 July 2010 by D Ingemann   (Australia)

SFO-SEA and return. Virgin America leaves the US legacy airlines in the dust. Clean, new A319. Fast check in both trips, but shame about the check-in baggage fee. Friendly professional crew. The Captain came into the cabin before the flight departed to make his announcements and was waiting again while passengers left the plane. Very good AVOD entertainment system, with very wide range of music and good range of free satellite TV stations and with a standard headphone jack). Comfortable seats with reasonable seat pitch in economy (compared to Qantas or American Airlines). Nice mood lighting in the cabin. Free coffee and soft drinks.