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	Virgin America Customer review :  9 January 2012 by A Nash    (USA)
	Rating : 2/10 Cabin Flown Economy Select Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Flying JFK to LAX in "aim select", their business class cabin. Being in 3d, had to walk to the back of plane for bathrooms as business class had none. Got a fever onboard and flight attendants could not offer anything, not even a blanket. If I go budget from now on I will stick to Jet Blue. Terminal at JFK is a reminder to the same terminal as it was in the 60's, the international arrivals building. Virgin counter is on the opposite end of vast terminal where security check-in is.

	Virgin America Customer review :  5 January 2012 by B Cainte    (USA)
	Rating : 3/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Flew Dec 26th JFK-Las Vegas. Two adults and 3 teenage kids. Boarding was early and as there were lots of families with young kids onboard total mayhem ensued with people trying to swap seats. FA's just stood aside and did not try to help or organize anything. Leg room was ok, but the seats were thin, uncomfortable, cramped and short in the legs and I'm 5' 10. The inflight entertainment was good with a decent sized screen, but many options were not available free of charge. Soft drinks are provided complimentary, though no food was provided FOC, it has to be ordered from your screen. Flight attendants were young but generally quite distant and a bit arrogant.

	Virgin America Customer review :  29 December 2011 by S Long    (USA)
	Rating : 10/10 Cabin Flown Economy Select Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	LAX to DFW in seat 10F return in seat 20D. Booked regular economy but when checking in online offered an upgrade to Main Cabin Select. Flight attendants smiling and walking up/down the aisle asking what they can do for you. For the return no upgrades available, but the economy leg room was at least 1-2 inches more than AA, Delta or United. Ambient lighting and sound, leather seats and plastic seat backs with clean trays. Baggage pickup in LAX was fast. Personal video monitor for music, TV, movies, etc. Food was a step above some other airlines.

	Virgin America Customer review :  20 December 2011 by M Kon    (USA)
	Rating : 3/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	LAX to JFK via connecting flight in SFO. Seats were okay, flight was noisy, all but the few passengers in first class are forced to use two bathrooms in the back, which made for long waiting times and lots of people going up and down aisles. A lot of effort into having a trendy ambience, but not attentive to efficiency and actual customer service. Upon boarding the leg from LAX to SFO, we were notified that the cabin was full and they would need to start gate checking carry-on bags. However, instead of bringing the gate checked bags back to the gate on arrival, they sent them to the baggage carousel at SFO. Normally this would just be a detour and inconvenience, but in this case I only had 20 minutes until my connecting flight boarded. A security guard told me my bag should've been checked to my final destination - if I had not checked with the airline desk, I would've flown to JFK only to find my bag had been left in SFO. Overall this experience demonstrated poor organization and procedure with gate checking bags, and poor customer service when problems arose. And on another note, other airlines are already doing mobile device boarding passes to expedite checking in - not sure why Virgin doesn't do this when it otherwise tries to have a trendy and modern image of its airline.

	Virgin America Customer review :  19 December 2011 by B Williams    (Australia)
	Rating : 7/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	LAS-SFO on Airbus A320. Boarding was far too early and disorganised for a plane this small. Having said that the flight did leave about 3 minutes early. Leg room was generous, but the seats were a little thin, cramped and short in the legs. The inflight entertainment system was good with a decent sized screen, though many options were not available free of charge. Drinks are provides complimentary, though no food was provided. The flight attendants were young but generally quite rude and arrogant. The cabin ambience was comfortable, flight arrived early due to good weather. Overall, easily the best airline in USA.

	Virgin America Customer review :  19 December 2011 by J McCormack    (USA)
	Rating : 10/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	BOS-LAX. My wife and I travelled to Los Angeles. The flight crew were happy and sincere. They cared about the jobs and were happy to answer any questions. Each seat had their own 8" monitor to watch TV, movies, listen to the radio, Videos on Demand, view a GPS of the plane and weather conditions, and to order food (great selection). All payable with a credit card on your monitor. The plane was clean and comfortable. The trip west arrived 30 minutes early. The flight back to Boston was just as pleasant, but quicker.

	Virgin America Customer review :  17 November 2011 by J Holton    (Australia)
	Rating : 10/10 Cabin Flown First Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	LAS-SFO. Probably the best domestic business class flight we've had. From the ground service to the service in the air everything was good. Food was great as was the IFE.

	Virgin America Customer review :  11 November 2011 by M Gilmore    (USA)
	Rating : 5/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Boston to LAX. Coach was small and cramped. All bathrooms were in the rear of the plane with a line most of the time. The plane had mechanical issues and had to return to the gate for repair, meanwhile people that were late were allowed to sit on jump seats because their seats had been given away. There were issues with the electric outlets for computers and the food ran out in the first hour. No place to stand and stretch and many screaming unhappy children onboard. The return flight was a little better but not much.

	Virgin America Customer review :  23 October 2011 by J Reed    (USA)
	Rating : 6/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	LAS-SFO-half empty plane on a Tuesday. Loved the leather seats, 32" seat pitch was okay because seats are thin and comfy. Lighting was cool. FAs friendly and not seeming bored serving in the back of the plane.

Virgin America customer review :  12 October 2011 by David Ernst    (USA)

I was travelling with family and we were late. The ticket counter reps at Virgin America did a great job. They helped get my family (wife and 2 small ones) on board and set me up with a later flight with our luggage (we were too late to check the bags). They were very friendly, professional and helpful. Plane has comfortable seats, leg room (even in coach) and the individual screens make flying a joy. The fares we had were very good as well.

Virgin America customer review :  6 October 2011 by J Butz   (USA)

JFK-SFO. Most disorganized boarding I have seen in years. So many people in toilets that we missed our pushback and delayed 1.5 hrs. FA did nothing about it until last 30 seconds with an impassioned plea to get into seats which failed. The PPV system and food ordering system failed as is often the case other passengers told me. The new Internet with Virgin owned laptop failed. FA's tried, but there was no leadership. The service manager was the most disorganized of all and when I asked why, she replied she didn't know the back as she usually worked in the 8 First Class seats.

Virgin America customer review :  26 August 2011 by S Cellanda   (USA)

Food ordering system from the screen was down. Heard the flight attendant saying she disabled the system for a break. You have to pay for your first checked bag. Red Entertainment system great with plenty of movies on demand. I don't really care for the mood lighting, wifi on every flight but it didn't work either.

Virgin America customer review :  24 August 2011 by R Potts   (UK)

JFK-LAX in Economy. Uneventful flight - very punctual but you have to pay for everything. A good budget airline with innovative ordering from your screen. Crew cheerful, baggage available reasonably promptly. I would use them again but may prefer the First Class cabin to experience the whole thing.

VIRGIN AMERICA customer review :  18 August 2011 by Spencer Brown   (USA)

Virgin is a very good domestic choice. Staff are friendly, smart and helpful. People seem to take pride in their work and have helped with every concern I have had. Their Economy product is very good quality, yes you pay out of pocket for everything, but it's worth it.

VIRGIN AMERICA customer review :  18 August 2011 by Richard Connett   (New Zealand)

LAX to DFW. The plane a new A320 was pretty full. The crew were very good. Great entertainment system, with wifi and satellite TV. You could order snacks and drinks from your seat via the IFE system. Nothing was too much bother for the staff. A nice touch was the Pilots coming out of the cockpit at the end of the flight to thank everyone for flying with them.

VIRGIN AMERICA customer review :  27 July 2011 by Andrew Smirh   (Australia)

SEA-LAX Economy. Nice new plane (A320), pink and blue lighting made for a very pleasant ambience. Flight attendants were very friendly. Great value product.

VIRGIN AMERICA customer review :  25 July 2011 by George Oslobanu   (USA)

Flight from Orlando to San Francisco. First time flying with Virgin America. The aircraft was an A320. Well maintained, extremely clean, not a single piece of trash or anything on the ground. I love the IFE, you can just select a movie and watch it. You also have music, games and live TV available. Food was great, and the flight attendants were fantastic. I especially like the RED system where you can select something that you want to eat or drink, and a couple of minutes later, one of the flight attendants brings it to you. It's great value for money and I definitely recommend it to anybody who considers flying with them. I am 100% positive I will be flying them again.

VIRGIN AMERICA customer review :  4 July 2011 by C Ellis   (USA)

MCO-SFO-MCO. Great flight and great service. Love the wi-fi and that you can order food/drink from your seat. Virgin America bring back the enjoyment of flying. Look out legacy carriers.

VIRGIN AMERICA customer review :  4 July 2011 by Tony Locantro   (Australia)

Fantastic experience on both legs A319 Las Vegas-NYC, and NYC-LAX on A320. Clean, newish planes, mood lighting, comfortable leather sets and decent legroom on a domestic route. Was very impressed with the captains speech in full view of passengers, solid service and the ability to order snacks throughout the seat through the RED system. The IFE was more than generous with numerous free programs, and fairly recent movies to purchase. Friendly ground crew at all locations and the male FA's were far more restrained than the Australian FAs we get with Virgin Australia. Americans finally get a domestic service that Australians have had for years.

VIRGIN AMERICA customer review :  1 July 2011 by R Chang   (USA)

SFO-LAX-SFO. First time flying Virgin America and it was a great experience. The website was simple and easy to use. The FA's were extremely courteous and polite and the pilots were funny. The A320 had great legroom, the cabin was well maintained, and the IFE was had lots of music, movies, games, and live TV. On the way back I asked to be put on standby for an earlier flight and the gate agent did it for me in a polite and respectful manner, none of the nonsense you get from United or American. And considering the price they offer, I definitely will fly Virgin America in the future.

VIRGIN AMERICA customer review :  28 June 2011 by Sally Holliday   (USA)

What a great experience! I flew from SFO-Orlando, Florida. My seat ended up being between two rather large women, and the one on the aisle was unable to stand up to let me get to my seat. The steward, decided with me that rather than embarrass the aisle passenger, we would wait until the plane was loaded and change my seat. I was moved to the front bulkhead seat, given a free sandwich for the inconvenience I experienced (which to me was not an inconvenience at all). Well done, Virgin America! You took me back to a time when an airline passenger was important and treated very well!