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Viking Hellas Passenger Reviews and Viking Hellas Customer Trip Reports

 

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Customer Review scoring : Viking Hellas
5.4 out of 10  5.4 out of 10
10 reviews



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Viking Hellas customer review :  23 November 2011 by P McMullan (UK)

 

Trip Rating : 0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Belfast-Rhodes-Belfast. 11 hour delay going out, 7 hour delay on return, and we were flown back by another airline because Viking could not supply a plane! Given little explanation at any time at either airport, and any information which we were given turned out subsequently to be lies. On outward journey, many passenger's cases were offloaded at Belfast because the plane was too heavy. This was not discovered until we arrived in Rhodes. Our luggage eventually arrived 4 days later.


Viking Hellas customer review :  21 September 2011 by J Fortis (UK)

 

Trip Rating : 0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Birmingham-Heraklion. Arrived at 8 am for 10.25 am flight and were told there was a delay until 4 pm. At 2.30pm we were told it was delayed until 8.45 and then 9.30pm, we eventually took off at 10.00pm. We were told by airport staff we would get a letter for Insurance purpose at departure gate, then we were told we would get it onboard, then from rep at hotel. Everyone seemed to be palming us off to the next person. We were at the airport for 14 hrs and only given 2 x 7.00 vouchers which just about bought a couple of coffees and sandwich and no food or drink was offered onboard unless paid for. The actual flight was delayed 11.5 hrs, just under the 12 that can be claimed on insurance and it seems this is a regular occurrence with this airline. The most upsetting thing being that not one person apologised, we were not given proper information.


Viking Hellas customer review :  16 September 2011 by A Stannard (UK)

 

Trip Rating : 0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Flew to Larnaca Cyprus and outbound was fine but return was a different story. Was told at check-in that there was a 5 hour delay, this turned into just over 7 hours. We were lied to all along and when we actually asked what the problem was once onboard a stewardess told us it was it was because money for the fuel had not been transferred. Turns out the airline knew this the day before. There was no point of contact or a rep. Plane coming back was old and the bathroom was dirty. The seat in front of me was broken so when it reclined it was virtually on my lap.


Viking Hellas customer review :  8 September 2011 by Mark Hall (UK)

 

Trip Rating : 9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

MAN-LCA. Flights both arrived early, crew helpful and seats good. Return trip nicer due to newer aircraft. Food good, and prices competitive. The only thing that let it down was the flight outbound was old, looked tired, and some of the seat belt lights didn't work, with next to no inflight entertainment. For the price the service was acceptable.


Viking Hellas customer review :  28 August 2011 by S Tavern (UK)

 

Trip Rating : 5/10

Score 5 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

Gatwick to Rhodes. Overall it was good value for money with no major issues. The plane was an old MD-80 but the interior was in good condition with leather seats and good leg-room. Left 30 mins late on the outward flight and 15 mins late on the return but time was made up during the flight. Limited snacks and no entertainment but what do you expect for the money. The flight was smooth. If you want to spend a bit more money you will get a newer plane and more choice on food and entertainment.


Viking Hellas customer review :  4 August 2011 by Evelyn Gittoes (UK)

 

Trip Rating : 0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Flew home from Heraklion. Delayed for a short time but biggest problem is lack of room. A320, but they must have put in extra seats, I am only 5'1" and my knees were right up against the seat in front. Passengers were struggling to actually get the tray tables down as it was so cramped. Were fortunate on our outward flight as we were allocated row 1 without asking so didn't realise what the rest of the plane was like. A terrible ending to a great holiday.


Viking Hellas customer review :  31 July 2011 by M Snellin (UK)

 

Trip Rating : 0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Absolute rubbish airline, don't use what ever the cost. 27 Hour delay at Gatwick on the way out to Rhodes and nobody gave a damn. Drip fed a pack of lies and was told by Olympic holidays to take it up with insurance company. Planes are old. Have since been tracking their delay times and found ours was not a one off.


Viking Hellas customer review :  20 June 2011 by John Jones (UK)

 

Trip Rating : 4/10

Score 4 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

BHX-HER, aircraft was delayed for 5 hrs due to maintenance on the outbound flight. I had booked extra legroom at 10 each way, but on check-in I had to ask for it - it was apparent that had I not, I would not have been allocated it. Aircraft (SX-SMU) was a very tired A320. The recliner on my seat was broken and the seat in front, had gaffer tape holding the arm rest together. The cabin crew were nice and friendly. There was no in-flight entertainment. The inflight meals were good and the price was the best I could find. Remember, you get what you pay for.


Viking Hellas customer review :  7 June 2011 by Marc Brown (UK)

 

Trip Rating : 0/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Flew to Rhodes with this abysmal airline last week. Delayed 12 hours on the way out. Delayed 8 hours on the way back. What scant information we were given was vague, inaccurate and ultimately a lie from start to finish. If your carrier is Viking Hellas, don't go.


Viking Hellas customer review :  14 February 2011 by S Lillywhite (UK)

 

Trip Rating : 0/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Traveled to Hugurada on 4th February. Plane left 1 hour late. Tea/coffee/water served 25 minutes into the flight, no snack, no food - no further sight of the crew until we were about to land. Toilets no soap, no towels and a very wet floor - in spite of being told, crew did nothing. We had paid for extra legroom - when we checked in we had been moved, next to me was a man 6'8" tall and 20 stone. I came home on Monarch - perfect.




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