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Viking Airlines Passenger Reviews and Viking Airlines Customer Trip Reports

 
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Viking Airlines customer review :  14 August 2010 by M Bird   (UK)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Booked to fly Bristol to Zante 19th September. Just been informed flight cancelled due to operational reasons. Have had to cancel holiday as no alternative flight available.


Viking Airlines customer review :  13 August 2010 by K Hadfield   (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Manchester - Chania return, no delays. Staff friendly and polite, aircraft clean. Poor leg room. Huge sympathy for those who have had awful problems, but for every one of these people who have experienced bad service, there will be many who had a good experience.


Viking Airlines customer review :  13 August 2010 by J Butcher   (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Bristol to Corfu. Left on time from Bristol, return journey we left 30 mins early. B737-300 was clean if a little old, cabin staff caring and professional. I guess that Viking are okay if there are no problems. However, once a fault occurs they don't have the capacity to cope.


Viking Airlines customer review :  13 August 2010 by A Gale   (UK)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Just come back from a week in Crete and booked Viking Airlines through what was Goldtrail and then eventually through Kiss. We boarded half an hour late but plane was clean, as cramped as any economy flight. FA's were courteous. Onboard entertainment is non existant, so take a book. The food and drink are expensive, so take your own. The flight back again was delayed a little but not too much - Heraklion airport queues are long and slow to move, but this passes on the time. Flight was good, uneventful.


Viking Airlines customer review :  12 August 2010 by J Goulding   (UK)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Manchester-Skiathos. Disgusting service, 20 hour delay outbound, 20 hour delay return flight, and diverted and dumped at Bristol (200 miles away from return airport). No apology. Spend 50 quid more and book with Thomas Cook or Thomson, because this airline ruined our only holiday this year.


Viking Airlines customer review :  12 August 2010 by M Sheridan   (UK)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Flew with Viking Airways to Sharm, Egypt - would never fly with them again. Delayed going both ways and massive confusion over whether the flight had been cancelled on the return journey. On the outbound flight, the pilot seemed to believe we were landing in Cairo instead of Sharm. Flight attendants were asked for drinks etc and returned to the customers just before landing with these drinks/snacks. Overall didn't get the sense that this outfit cared very much for the customer nor did we feel safe flying with them. Understand they are a French Canadian company so maybe they just don’t like the British?


Viking Airlines customer review :  11 August 2010 by Liz Heaver   (UK)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

The worst airline we have ever encountered. Delays both to and from Corfu from Gatwick, filthy plane with least leg room of all economy airlines, broken tables, left on runway for over an hour in boiling heat and then towed back to terminal for refuelling! Eventually left two hours late. On return we were told that some customers would have no bags. This included us. No information except recorded message and spent over an hour trying to get through to customer services. Was told the reason for bags left in Corfu was because of hot weather. Was promised delivery of bags yesterday but we still waiting for all our three cases to be delivered.


Viking Airlines customer review :  11 August 2010 by S Shah   (UK)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Try calling their customer services and see if your call is answered. This should tell you everything you need to know about Viking's approach to customer service. Flight from Gatwick to Paphos delayed by 3 hours. Return flight delayed by 5 hours 30 mins.


Viking Airlines customer review :  10 August 2010 by B Thompson   (UK)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Viking Airlines is the worst airline I have used in over 20 years of flying. I booked my flights with Viking because the flights were 8.20am out of Manchester - they then changed the flight times twice ending up ay 1.20. After a very messy drawn out checking in a the gate we where herded in to a bus and delivered in to a queue on the tarmac waiting in the rain to board what turned out to be a very dirty aircraft. The in light entertainment was non existent. The return flight was a whole new experience as when we took off from Lanzarote the pilot promptly announced that we would have to land at Faro to re fuel (Amazing as Faro is only 1 hour approx into a 4hr 30mins flight) The return flight now was going to take an extra hour through some reason that did not make any logical sense. Customer Care is not on the agenda for Viking Airlines - they are truly a 3rd class experience.


Viking Airlines customer review :  10 August 2010 by N Poole   (UK)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Over 9 hour delay from East Midlands to Corfu. Very poor communication and no refreshments offered in airport. Had to stop in Gatwick to change plane, still no refreshments. Finally got going at about midnight, should have flown at 1525hrs! Were offered a meal and drink on board at 0130, 10 hours after scheduled departure. Would not use this airline again under any circumstances.


Viking Airlines customer review :  10 August 2010 by E Pugh   (UK)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Travelled to Lanzarote from Bristol. Check in slow and staff have a problem with smiling. The journey out was on time. On the way back delayed - due to leave at 1345 but eventually took of at 1800. Not till we were sat on plane were we told that had to go via Portugal and refuel.


Viking Airlines customer review :  10 August 2010 by B Robertson   (UK)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Arrived Manchester airport 3.30am check in for Chania to be told the flight was cancelled due to it not being 'commercially viable'. Bundled together with 6.15pm flight to Heraklion and then bus for 3.5 hours to Chania. Dumped off of Chania airport, with around forty other passengers, at gone 4.00am the following day with no assistance or advice - Chania is not 24hour. Will never use Kiss Travel again, rather pay the few pounds extra and fly with a reasonably reputable company.


Viking Airlines customer review :  10 August 2010 by G Davis   (UK)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

13 hour delay on a return from Kalamata that was due to depart at 21.30, we were told whilst on board the plane that the airport closed at 21.00. All passengers about 200 and many young families were taken off and had to then be dispersed into accomodation provided by the tour operator - only to return again at 06.30 the following day for a 10.30 departure. Not even a free drink was offered. Take any necessary steps to avoid!


Viking Airlines customer review :  8 August 2010 by K Nissen   (UK)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Gatwick to Corfu. Eleven hour delay on way out and four hour delay on way back. Will never travel with this airline again. Bad check in staff. No information and very mediocre cabin crew.


 


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