VIKING AIRLINES customer review :  2 September 2009 by P Tooke   (UK)

We flew Sharm El Sheikh return. We had extra leg room seats which were a godsend and cabin crew were fantastic. Coming back we were delayed by an hour but still had a good flight back. The onboard films were good and cabin crew good also.

VIKING AIRLINES customer review :  31 August 2009 by S Gunn   (UK)

Tenerife to Gatwick. Be careful when asking for extra leg room at the check in desk in Tenerife South. They say there are seats and ask you to pay in cash and pass over your boarding ticket. when boarded you find out you have don't have the extra legroom seat you've requested and you're out of pocket. Always ask for a receipt if this happens to you. This happened to my family and we were out of pocket by 144 euros! the Viking Cabin crew were excellent trying to sort out the problem and were professional, especially as they had to move so many people out of their seats. They asked me to contact customer service and they were very helpful and hopefully have stopped this scam at Tenerife!

VIKING AIRLINES customer review :  31 August 2009 by A Crook   (UK)

Gatwick to Skiathos return. Had an unexpected bonus with a hot meal on the way out, had thought we had to buy snacks from trolley. On way back another hot meal, staff good and helpful. Would say there was a cursory glance at baggage weight on way out, but was much more rigid on way back, hand luggage included. As a party of 7 all our bags were weighed and then divided by the actual allowance and we were within the limit, but individually some of our bags would have struggled to have come in on weight.

VIKING AIRLINES customer review :  29 August 2009 by J Brewis   (UK)

Manchester - Chania (Crete) return. Check-in efficient and flight departed on time. The 737-800 was clean and comfortable. The crew were friendly and helpful. Hot/ cold drinks and food available to purchase and were a good price. Arrival in Chania on time and the baggage was prompt. Return journey was on time, same plane and another excellent crew.

VIKING AIRLINES customer review :  29 August 2009 by B Taylor   (UK)

Gatwick - Fuerteventura went without a problem. Food, drink and movie available. The crew were polite and helpful. It was a good cheap flight exactly what I paid for.

VIKING AIRLINES review :  21 August 2009 by Bruce Speller   (UK)

Manchester - Kos return. Check-in opened as advertised at 0200, staff pleasant & efficient. Aircraft ready to go at 0500 & captain announced that expected to depart at 0520. Sadly at 0520 another announcement saying dep. would be 0620 - sat on tarmac ready to go & sure enough it was 0620. This a common problem as several other people we met over the course of our holiday had similar experience. So not sure if this an airport problem with the time of the take-off but thought Manchester was 24hr operational. Arrived in Kos at 1150 local time so made up some time. Kos Airport is always chaotic due to its size and is not really suitable for the amount of flights it handles everyday. The staff cope admirably with little appreciation of the antiquated equipment and systems they have to use. As for seating, you need to have knowledge of the 737 and certain seats offer better legroom than others, with this knowledge it also pays to pay the additional £10 to guarantee which seat you sit in unless you really want the extra leg-room seat which is another £20 each way.

VIKING AIRLINES review :  18 August 2009 by R Booth   (UK)

Manchester - Tenerife. Delayed about 10 minutes going out and half an hour coming home. The flight crew were friendly, legroom more than other budget airlines and the prices for drinks and food were reasonable. There were films on both journeys but you had to buy special headphones as normal ones didn't fit properly.

VIKING AIRLINES review :  17 August 2009 by S Moxon   (UK)

Paphos - Manchester. I had read the disturbing reports regarding Viking Airlines prior to my holiday. The outward journey had been surprisingly ok however the seat pitch seemed very tight - I have no idea how anyone approaching 6 ft could sit in those seats for 4 hours? The return journey began as normal and we were asked to board 45 minutes prior to scheduled departure. Everything appeared to on time when suddenly the Captain came on and advised we had missed our slot! We would wait for 1 hour on the aeroplane in the middle of the Cyprus day. The doors were left open and the crew distributed glasses of warm water! Everyone on the plane was melting! We were then told that we had a small technical problem and that some luggage would have to be unloaded from the plane and put on another flight returning shortly to Manchester. We remained on the apron for a further 30 minutes. We had now been on the plane for 2 hours! We finally pushed back and took off for Manchester. In midflight we were advised that the removed luggage was following on a Thomson flight that would be arriving shortly after ours and would be available for collection after landing. Once on the ground at Manchester we were advised to go to the baggage handling agents who would advise us where to collect our removed cases. To our amazement we reached the handling agents and were advised that all cases had been removed from the flight and none of these cases would be returning on any other flight! Forms had to be filled in and luggage would be returned by courier the following day! Clearly this was totally unacceptable and many of the passengers were annoyed by the complete inaccuracy of the information given by the crew. Would I fly Viking again - nNever! I have heard of other instances of luggage removal involving Viking - I have been flying schedule and charter for 25 years and never had luggage removed before. One unhappy passenger.

VIKING AIRLINES review :  13 August 2009 by Denise Kerr   (UK)

Gatwick to Skiathos - delayed some 27 hours with lack of communication or help. Baggage was weighed on way out excluding hand baggage but weighed on way back including meaning we had to pay excess baggage. Ended up flying Finnair on way out who were very professional. 7th August returned with Viking and delayed again for couple of hours. Viking crew on way back could not close aircraft door, could not count the correct numbers of passengers they should have had and quite honestly were the most unprofessional crew I have ever come across. Would advise anyone travelling with Viking not to!

VIKING AIRLINES review :  10 August 2009 by A Lipp   (UK)

We were due to fly Gatwick to Skiathos on 24 July at 0740. We boarded flight late and sat around on board for nearly 3 hours - apparently due to thunderstorms to the East delaying all those flights. We then were pushed back and engines started up. And then stopped and we were towed back to stand. Apparently generator tripped out when engines started up. 30 min wait for engineers to arrive. Further wait and then told that it could be 2 hours to fix and we should return to terminal to wait (and bring carry on luggage in case we needed a new plane). Back at terminal, flight kept getting delayed and then possibility of using another airline suggested. Told may be 2 days before we could fly out. At 3pm collected baggage from carousel and driven to Marriott Hotel, free meals etc. Next day, returned to terminal at 4am for 7am flight. This was delayed to 8am, then 9am then 10am as Air Finland replacement flight needed arrival slot. Flight left at around 11am - 27 hours late. Nice crew and service. Return flight okay with Viking and only a few hours late!

VIKING AIRLINES review :  9 August 2009 by C Young   (UK)

Flight back from Kos 6th August. Horrendous! Due to fly at 00:05 hrs. Airport staff wouldn't check us in, we stood waiting in a queue for over 2 hours, eventually a lady who works at the airport gave us the news that due to mid air technical difficulties, the plane that was flying out to us had to return to Gatwick. They were looking for another plane from somewhere else to come and get us. We were offered refreshments at the taverna across the road and await news. We spent the night on the airport floor, not great for kids! Eventually got onto a French plane, Blue Line at 0930 hrs the next day. The crew had already done a London to Paris trip and after dishing out two biscuits and half a cup of water we didn't see or hear from them until half an hour before we landed! I'm so disgusted with them I'd advise anyone not to travel with Viking Airlines unless you are prepared to spend countless hours hanging around airports in the hope of getting to your destination!