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Vietnam Airlines Customer Reviews and Vietnam Airlines Passenger Trip Reports



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Vietnam Airlines Customer review :  22 April 2014 by Gloria Sheppard    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LGW to Hanoi on flight VN54, departed 4th April. Returned Saigon to LGW on flight VN51, departed 19th April. Awful airline which I booked despite the very mediocre reviews because of the direct flights from Gatwick. On our outward journey - on a fully laden plane - there ended up with one working WC apparently a "waste management problem". Booked Deluxe Economy - wish hadn't bothered - very little difference, food (awful) same as economy. Staff on the outbound flight were extremely grumpy and didn't smile. Inward much better. Don't do it, book with another airline.



Vietnam Airlines Customer review :  20 April 2014 by Anders Pedersen    (Denmark)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HUI-SGN. 17th April 2014 on an Airbus 321. Flight on time. New Business Class lounge at Phu Bai has a very disappointing, boring design, just a squared room and some industrial snacks plus some drinks. Only advantage is the view to the runway and a printer. The printer didn't work but the staff took the trouble to print out for me at VN counters downstairs. A funny, complete nuisance, is a compulsory bus drive from gate to aircraft, hardly 20 meters. This goes for arrival as well departure and creates a lot superfluous efforts, waiting, and hassle in an airport where it is rare to see more than one aircraft at a time. The flight was full but service was on par. Newspapers handed out. A cold meal and drinks were offered (inc. 2 kinds of beer). A ring on the bell was addressed within seconds. Service began instantly after seat belts could be loosened and went on until touchdown. For a flight of 70 minutes duration, the onboard service went on for 60 minutes, quite impressive and better than most other carriers. Full business class seats in 2x2 configuration (compared to 3x3 in economy class). Priority luggage a joke and arrived as the latest, but within 15 minutes, which is tolerable. Annoying checks of luggage tags when leaving the terminal. The product offers very good value for money as the additional cost of business class travel compared to an economy is very reasonable.



Vietnam Airlines Customer review :  14 April 2014 by Peta Norman    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

VN51, Saigon to Gatwick, 12/04/2014. Old aircraft and very dirty inside - tray table ingrained with dirt, ceiling splashed with food, food splashed on side wall, floor dirty, seat pocket had debris inside, toilet not cleaned and sink area dirty. Safety video shown before everyone seated and very little safety checking done prior to take-off and landing. One 300ml bottle of water given out on a 13hr flight, small orange juice obtained from passing cabin crew but the tray wizzed down the aisle so fast we nearly missed it. It was very hot in the cabin throughout the journey. No bar service prior to supper. Food poor. Two internal flights with this airline were delayed for up to 4 hours.



Vietnam Airlines Customer review :  11 April 2014 by Anders Pedersen    (Denmark)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SGN-HUI, March 2014. Airbus 320. The pleasure by travelling business compared to economy on domestic is worth the modest additional payment as it allows for very fast check in and fast track: it took me less than 5 minutes in the crowded SGN airport to inscribe luggage, check-in, be issued lounge access card, and pass the security fast lane. For economy typically 20-50 minute queue. The Lounge is darkish and has no shower nor champagne. Otherwise it is old, classic, and pleasant though resembles a relic from the eighties. The flight to HUI was delayed 2 hours due to a technical problems. The way VN handled this was very professional: I was informed by email on the delay 1 hour and 40 minutes prior to scheduled departure! VN pro-actively contacted me in the VN-business class lounge and informed me clearly. A staff member gave me two fair options: either accept the delay by VN or go with an earlier, competing, airline. I then decided to change to the competing airline, VietjetAir, to go on the initially scheduled time. I then accepted a downgrade as VietjetAir do not have business class. Further, I would have to leave transit to sort out refund by VN-Airlines and to purchase ticket and check-in with VietjetAir. I decided to take the trouble. There was quite some risk and hassle involved as I was due to pay a hefty prize for overweight and for last Minute purchase to VietjetAir who has no co-operation with VN: I had to leave transit, reclaim inscribed luggage, re-pack and reshuffle luggage as to comply with VietJetAir strict requirements. The ticket price was negotiated by my VN facilitator to become the same as for the stretch SGN-HUI as for VN airlines in business. I paid at VietjetAir counter and checked in. Later, I had to fill forms to reclaim at VN airlines what they owed me. I am all in all impressed it was doable. As for VN it only cost them my lounge access and the staff service. So, it turned up to be a win/win situation. The trip SGN to Hue went well and I was seated like a pave getting all six front row seats though further back the flight was packed. Luggage were out when entering the terminal. Two Minutes later I was on the city coach from Airport. On time.



Vietnam Airlines Customer review :  8 April 2014 by Peter Lewis    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Bargain of the century-we took Vietnam Airlines from Singapore to Hanoi, and have 2 internal flights with them before heading back to Singapore from HCMC. For the price you cannot complain at all-nice new and clean planes (A321), smart friendly staff, reasonable food and good choice of drinks. Compared to European airlines (I fly BA a lot shorthaul) there is no comparison-Vietnam win hands down. Business class fares so unbelievably reasonable to.



Vietnam Airlines Customer review :  8 April 2014 by Stephen Upchurch    (Saudi Arabia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Early February I booked two return flights for myself and my wife. Outward leg 13/4/14, Bangkok to Danang via HCMC, return 20/4/14 Danang to Bangkok via Hanoi. As of today 7/4/14, various sectors have been re-scheduled four times, the last change was a cancellation of the entire Danang to Bangkok flight. We were put on flights to Bangkok via HCMC but this would have meant a 7.5 hour layover in HCMC. Out of sheer frustration I cancelled all the flights and will go elsewhere. This would have been our first flight with VA, needless to say it will be the last, as VA could not give an adequate explanation for the changes.



Vietnam Airlines Customer review :  7 April 2014 by G Thomas    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

VN662 on 1 April from Singapore to Hanoi and VN661 from Hanoi to Singapore on 5 April travelling business class both ways. I have to say the staff were great on both legs, always checking and always present. The food was great and served quickly, along with refresher towels and plenty of water. The inflight entertainment was circa 1980 however the flight was so short it did not really matter. If there was a disappointment it was the seats. No sooner had we taken off and the person in from reclined their seat and I was flashed back to economy. The seat hit my legs and that was a real disappointment. Look at doing something about that and nobody will have anything to complain about.



Vietnam Airlines Customer review :  21 March 2014 by B McCanny    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Deluxe economy Gatwick - Saigon then internally to Danang - Siem Reap - Hanoi and back to Gatwick. Pleasantly surprised having read the reviews as very content with the service glass of bubbly then good wines with ok meals. The entertainment is about the same standard as the older BA planes but best bring a tablet with you if you want more choices. Internal flights are on new A321 airbus, plenty of legroom (food not great). Overall for the price and convenience of flying direct to Vietnam would use again.



Vietnam Airlines Customer review :  19 March 2014 by TK Hill    (Vietnam)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

June 2013, SGN - HAN: Vietnam Airlines saved us from a near disaster. My wife left her Kindle in the seat back pocket, only to discover she'd done so in the taxi after leaving the airport. We were to fly to the U.S. two days later. A couple of strategic phone calls by our travel agent friend later, we returned to the airport, not hopeful at all. Despite 30 minutes to clean the aircraft for its return flight to SGN, the ground staff had found the reader and delivered it to lost and found. Nicely done!



Vietnam Airlines Customer review :  18 March 2014 by D Madden    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew internal flights in Vietnam: HCM - DaNang. Then DaNang - Hanoi and finally Hanoi - HCM. We paid for the empty seats and upgrade policies through Optiontown - best bargain ever! All flights on time, sensible check-in times at airports, not the hours waiting about you get in Europe. Cannot recommend highly enough, especially for the prices paid.



Vietnam Airlines Customer review :  11 March 2014 by Polhill Prentis    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I have used them 3 times for the London-Ho Chi Minh City route in the past 6 months, in addition to a return flight Ho Chi Minh City-Hong Kong in March 2014 and Ho Chi Minh City-Da Nang in July 2013. Each time the flights were on time, the planes of acceptable standard with most in-flight functions working (except one return flight to Gatwick in January 2014 when the in-flight program was not functioning). In my experience the flight staff were courteous and attentive. The food is of equal standard to most other International airlines (slightly disappointing as Vietnamese Cuisine is probably the best in the World). My wife did, however, experience a problem when she flew from Gatwick to Ho Chi Minh via Frankfurt (technical problem and delays). I have travelled extensively for the past 25 years across the Middle-East and USA and suggest that Vietnam Air are a good option for my requirements. Their luggage allowance is generous and they offer the benefit of a direct service from UK (however check scheduled stop-overs in Germany which appear to be seasonal).



Vietnam Airlines Customer review :  3 March 2014 by P Hillier    (Australia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-HCM-Hanoi on 22 Feb, Hanoi-HCM-SYD on 26 Feb. Not the best, certainly not the worst. Value for money fare. Inflight entertainment probably the worst point, except HCM-SYD on return on a new/refurb A330, which was a bit more like it. Service absolutely fine, food more than palatable, bit stingy on the drinks but always available when asked for extra water. Transfers at HCM a bit frantic but bearable.



Vietnam Airlines Customer review :  3 March 2014 by Lynn Ward    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

How pleasantly surprised I was, flew London to Ho Chi Minh, Ho Chi Minh to Da Nang, Da Nang to Siem Reap, Siem Reap to Hanoi, and Hanoi to London. All excellent, on time, excellent service, comfort and value. The prop plane used to fly to Siem Reap was a delight. Would not hesitate to use again, easily comparable to its competitors.



Vietnam Airlines Customer review :  28 February 2014 by David Mogford    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I had never flown with Vietnam Airlines, however after my recent trip from Hanoi to Kuala Lumpur my opinion has changed. It was a comfortable flight with very nice staff and good quality food, seats were comfortable.



Vietnam Airlines Customer review :  26 February 2014 by J Braun    (Austria)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SIN-SGN in Business on A321. Excellent 2 hour flight, on time departure and early arrival. New airbus 321 with comfortable and spacious business class seats in a 2x2 configuration. The whole trip was vastly superior to European carriers on short haul flights, with a generous and tasty choice of hot meal, welcome drink and hot towels. An extra bus to the terminal (apron parking) for business class passengers upon arrival. Speedy and easy immigration in Ho Chi Minh and the luggage on the belt before we got there.



Vietnam Airlines Customer review :  5 February 2014 by William McDonald    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Gatwick to Hanoi outwards and Saigon to Gatwick inwards. We were pleasantly surprised having read a number of adverse reviews. Outward flight was slightly delayed for 1 hour on the outward flight due to congestion, we were kept informed. We travelled premier economy and this proved very good value for money. Inflight staff were friendly, helpful and competent. Some were not English speakers but they understood the principle of customer car. In flight special meals were provided and in flight food was excellent. I'd be happy to recommend Vietnam airlines for flying direct to and from Gatwick to Vietnam. Internal flights with this airline in Vietnam were also good and punctual.



Vietnam Airlines Customer review :  3 February 2014 by J Clancy    (Australia)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I missed a connecting flight en route MEL-SYD to HCM. Qantas domestic flight was over an hour late departing Melb so missed VN air flight to HCM from Sydney. Qantas/Vietnam Airlines offered to fly me back to MEL and start journey again tomorrow or to fly on elsewhere. I chose to fly to Singapore, where they put me up and next day flew on to HCM with Jetstar. My only extra cost was for meals and arriving a day late. On return flight HCM-MEL you fly overnight and they crank the heat way up on plane. It's like an 8 hour sauna. Even my wife (Vietnamese) was burning up it was so hot last time. I asked 5 times to lower the heat. They lowered it to 25 degrees (still too hot) and after that ignored me and never responded to calls.



Vietnam Airlines Customer review :  3 February 2014 by Morgan Michael    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LGW-HAN-SGN REP-LGW. It did not start well as our flight from Gatwick left 2 hours late with us sat on the plane for all of that time. The flight itself was fine, the food was good and plentiful and despite previous reviews all the IFE screens seemed to be working, the entertainment choice was however poor, there were no service issues as flight attendants were never far away, the plane is however quite old. The flight from Hanoi to HCM, at the point of wheels up the right hand engine hit a bird. This resulted in another 2 hrs sat on the plane awaiting confirmation no damage had been done. This plane was ancient and you could feel springs in the seat. The next flight from REP to SGN was great. Flight left 10 mins early took only 42 mins instead of an hour on what looked like a brand new plane. We then were to connect with a flight back to London and had the pleasant surprise of being given complimentary lounge passes and free food. The flight back left bang on time but this plane was older then the one going out with the same entertainment choice and the food was poor. I would fly again but only when they get some new planes.



Vietnam Airlines Customer review :  28 January 2014 by Roger Tilling    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Ho Chi Minh - Da Nang - Hanoi - Phu Quoc - Ho Chi Minh. The first flight to Da Nang was re-scheduled by 3 hours on the day, and then delayed a further 45 minutes - no explanation or apology was given. Ground staff seemed to be immune to complaints from passengers. Food was advertised online but only mineral water was given out. No promised food was given out on the flight to Hanoi either, and it was delayed. The flight to Phu Quoc offered terrible food and was delayed. The flight back to Ho Chi Minh City did leave almost on time. Staff on all the flights couldn't care less, all aircraft were showing their age and flights seem to leave only when Vietnam Airlines decide they want them to. It is frightening when initially you don't see your flight on the departure board at the scheduled time, only to find it further down the board at a newly-decided time. I would try one of the competing domestic carriers next time. If this is the quality of SkyTeam then I will personally avoid the whole alliance.



Vietnam Airlines Customer review :  22 January 2014 by C Watson    (Switzerland)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Luang Prabang to Hanoi, Hué to HCMC, both A321. New aircraft. Flights on time, friendly crew, clean aircraft and good info from the cockpit. Attention to safety procedures. No IFE but magazines surprisingly good. I lost my credit card on the flight and the friendly ground staff went the extra mile to retrieve it for me in good humour. The Luang Prabang flight had a snack listed but it was just a non-alcoholic drink. Only water on the short Hué flight but it cost so little that anything else would have been worth 10% of the flight price. VN definitely belong to the family of "good" Asian airlines.



Vietnam Airlines Customer review :  21 January 2014 by Roger Stone    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MEL-SGN-TPE-SGN-MEL with breaks in between various legs for business meetings. I can only say excellent all round. Vietnam Airlines offer close to 5-Star Service in Business Class, if my own previous experiences with other airlines are any guide. I found check-in on Vietnam Airlines can occasionally be rather chaotic, mainly because so many apparent first time and naive flyers seem to crowd into the business class check-in or boarding areas with their relatives seeing them off and with no idea of accepted boarding processes. Nevertheless, on-board, food and wine first rate with an amazing 4-choice main menu on some flights, which were all on-time unless airport control dictated otherwise. Superb service from extremely well groomed flight attendants. I would prefer more in-flight comment from the flight crew, especially as the flight map on some flights was not working. The Business Lounge in Saigon is quite good and adequate with good views of the tarmac and shared lounges (VN Airlines use the Qantas lounge in Melbourne and China Airlines in Taipei) - quite good. My only gripe was that management of in-flight turbulence and warning seemed poor as was the management of some passengers who completely ignored safety instructions (the guy next to me on one sector put his seat into the fully flat bed position during taxiing for take off which would have meant I would not have been able to quickly leave the aircraft in an emergency). However, to be fair to the cabin crew, they could do little to solve this problem as they were required to be strapped into their crew seats at the same time of take-off anyway. Very good inflight reading on Vietnam Airlines.



Vietnam Airlines Customer review :  21 January 2014 by H Hill    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew London to Hanoi, Hanoi to Siem Reap, Siem Reap to Ho Chi Min City, internal flight in Vietnam then Hanoi to London. The flight, service etc was great. Comparable with BA flights. Great value for money.



Vietnam Airlines Customer review :  21 January 2014 by R Goggin    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew LGW-SGN on 21st December. Having read a lot of reviews I was expecting to have some type of trouble with our booking. To be fair, I could not fault VN one bit! Business class was not outrageously expensive and well worth the money. Yes, the plane/cabin is a bit older and a touch dated, but everything worked and the staff were incredibly friendly and helpful. The food was plentiful and the drink continued to flow throughout the flight. For those that care, the plane departed and arrived on time. All in all, a great start to our Christmas getaway.



Vietnam Airlines Customer review :  14 January 2014 by R Buxton    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew business class LGW-HAN-SGN-MEL-SGN-LGW. The seats on the Boeings on the London legs are not as nice as on the Airbus on Australia routes, neither are fully flat beds. Food was better on the flights to Vietnam than on flights from Vietnam - this may be due it being classed as Lunch on inbound and Supper on outbound flights. IFE kept breaking up on SGN-LGW leg so I gave up.



Vietnam Airlines Customer review :  14 January 2014 by Sandy Brown    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from CDG Paris to Hanoi. The flight boarded on time and the staff were very good. The seats were as normal for economy class. The seat back TV was good, not a great choice of films but it was fine. The service was excellent, very attentive. The food served was good and the selection was good.



Vietnam Airlines Customer review :  10 January 2014 by Georgios Vrontos    (Greece)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HKG-HAN and SGN-HKG both flights with A321, both flights excellent, on time with friendly staff. Food was delicious, 2 options of meat (Western / Asian) and 2 options of fish. 2 servings of wine, plus coffee or tea. What else do you want in a 2 hour of flight?



Vietnam Airlines Customer review :  8 January 2014 by J Rose    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MEL-SGN-MEL on A330 in Economy. Undoubtedly two of the worst flights I can remember in recent memory. First time on VN and will be the last time. Can't think of anything particularly positive to say other than one of the two flights was on time. Other than that, it was an awful experience. The A330 equipment is dated and falling apart. Masking tape used in several places to hold together broken parts. Problems with IFE on both flights, which required resetting the screen - unsuccessful on all occasions - so no video either way. Food was unfit for human consumption. But even worse was a compete lack of warmth or professionalism by the cabin crew or ground personnel. Very few smiles, cabin crew disappears for long periods at a time, is gruff when approached with a small request. Having flown several of the carriers throughout Asia, most of which are models of efficiency and great service, VN sits rock bottom in my opinion. This is an airline from the dark ages. And to make the experience even worse, we did a 'go around' before landing at MEL on a beautiful, calm, clear morning which didn't inspire much confidence from a safety perspective. Would avoid at any and all costs.



Vietnam Airlines Customer review :  8 January 2014 by R Vogt    (Germany)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

FRA-SGN on 21/12 in Deluxe Economy on B777. Flight was fully booked, despite this the crew were always very friendly and helpful - even in the middle of the night and came very quickly after calling them. IFE does not have such a big choice compared to other airlines but it was ok. Most movies were available in different languages (e.g. English, French, German). Quality of food (dinner and breakfast) was good and the quantity was more than enough. Menu cards were given soon after departure and for both meals there was a choice between Asian and western food. Amenity kit was a small plastic bag with toothbrush, sleeping mask, ear plugs and socks.



Vietnam Airlines Customer review :  8 January 2014 by E Hanagan    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I was very disappointed in the standard and grubbiness of the aircraft for a long haul flight thank goodness we booked economy delux because had we just booked economy it would have been even worse. The plane was so old only one toilet worked in our part of the aircraft and the inflight entertainment was non existent. The controls on the side of the seats were so worn we were unable to determine which was which. The staff seemed to be relaxed on the level of service that was provided. We were lucky to have a bottle of water half way through the 13 hour flight. I will never fly with this company again. Compared to the quality of Aircraft and Service using internal flights Vietnam Airlines need to get their act together and take some lessons from other carriers in the area.



Vietnam Airlines Customer review :  8 January 2014 by R Vogt    (Germany)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SGN-FRA on 31/12 in Deluxe Economy on B777. Like on the flight from FRA to SGN the crew were very friendly and helpful - even in the middle of the night. They came very quickly after calling them via the call button. In Deluxe Economy there was only 9 pax for 2 flight attendants, so the service was very personal. Menu cards were given soon after departure and for both meals there was a choice between Asian and Western food. The crew take the meal order personally and some minutes later the menu was brought directly from the galley to the seat (no trolley service). Quality of food (dinner and breakfast) was very good and the quantity was more than enough. Amenity kit was a small plastic bag with toothbrush, sleeping mask, ear plugs and socks. IFE has not such a big choice than other airlines but it was ok. Most movies were available in different languages (e.g. English, French, German).



Vietnam Airlines Customer review :  6 January 2014 by Michael Hollifield    (South Korea)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ICN-HAN-KUL on 12/25 and SIN-SGN-ICN on 1/2. Both flights departed and arrived on time. Two hour layovers in each airport. I booked a SkyMiles award for these flights one month out at 45,000 miles and $55 taxes. My friends paid for their tickets, which were around 300 USD less than non-stop on Korean Air. HAN airport is extremely basic - lots of tired-looking souvenir stalls, a random local restaurant that no one eats at and a Burger King. The terminal felt very empty at 2 PM in the afternoon. SGN airport is much newer, but spotty wi-fi and the same assortment of random tourist junk and a few restaurants. Keep your layovers there as short as possible. The planes to/from ICN were very old. Think pink walls, drop down TVs and a seat back TV smaller than most new cell phones. The movie selection was that you watched what they played, no choices. They offered a meal, but they all tasted the same. They also served supper after take off on the red eye to ICN, which is frustrating because you only get around 3.5 hours of sleep by the time they turn off the lights. The narrow body jets to KUL/from SIN were much nicer and newer. People say Korean Air has a warm cabin, but they haven't flown VN. Stiflingly hot the entire time. The cabin staff was kind to me during service, but I didn't need them for anything else. Overall, their service is a conundrum. They offer champagne and menus for economy meal service, but their planes are dated. We arrived safely and everyone was polite. I would definitely continue to travel Korean Air first, but the price is very nice if you're on a budget, just don't expect a lot.



Vietnam Airlines Customer review :  25 December 2013 by Anders Pedersen    (Denmark)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Domestic travels SGN-HUI-SGN-BMV-SGN-HUI-SGN. The airline is falling behind and no innovations for ages. A good amount of FA's have absolutely nothing to do apart from dishing out a bottle of water. Check-in from provinces only possible at the earliest 2 hours before travel (at times very limiting of flexibility). Transfers not possible with onward connections: one is dropped out to collect luggage, queue up for check in and security for ages (in Saigon 1-2 hours typically). What an unnecessary hassle and waste of time instead of allowing domestic transits. Tickets purchased in airports are not properly invoiced, just typewritten” and very basic. No entertainment of FA interaction on board but only a roaring silence during flights. Other airlines now take advantage of this ailing, boring, conservative airline (Jetstar, Vietjetair, Mekong, etc.) and have a fresh appeal. On the positive site: Delays are relatively rare. Luggage allowance are de facto generous. They have plenty town offices which provide direct services.



Vietnam Airlines Customer review :  23 December 2013 by Edward Soewanto    (Indonesia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

A321 from CGK-SGN. Poor transit airport. Flew A330-200, SGN-HAN. Quite nice facilities but need improvements. B777-200ER, HAN-SGN then SGN-CGK with A321 - quite a comfortable A321.



Vietnam Airlines Customer review :  16 December 2013 by D Haigh    (Australia)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

First travelled with VN when they first started flying to Australia. In those days the Cabin Crew gave the Business Class passengers gifts on leaving the flight. So much has changed but as a previous reviewer said, you get what you paid for. Flew from Sydney to HCMC and returned from Paris to HCMC and next day flew to Sydney. The flight was uneventful, food good, audio lousy and the beds dreadful. Once we arrived in HCMC we were off loaded onto the Tarmac without any warning. We only ever have carry on and to stagger down the stairs to a waiting bus was the last thing I needed on arrival. Staff pleasant and service good but other airlines have moved on but VN still lagging behind in comfort. Cheap and not nice!



Vietnam Airlines Customer review :  13 December 2013 by Bi Rancheng    (Singapore)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Return flight from SIN-SGN-ICN. Meal service was great! However flight from SIN-SGN the cabin crew had no smiles and due to the a small A321 the space was limited and they kept banging into me without any apologies. Service from SGN-ICN was good. However the return from ICN-SGN was disappointing. The check-in had more than 12 check in counters however they opened 6 for group check in and only 5 for normal economy check in and that morning they had 4 flights to Vietnam - I waited for more than an hour just to get my check in done.



Vietnam Airlines Customer review :  4 December 2013 by K Le Quang    (New Zealand)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Jakarta to Saigon, November 25, 2013 on Airbus 321. The plane departed a little bit late, Jakarta airport is chaos I flew for a round trip between SGN and HAN. The staff at SGN was nice though I had no idea why he was so slow in re-checking for my information as I had checked-in online previously. By the way, they dedicated a counter for check-in online passengers but it was unhelpful. And, worse, the staffs at HAN check-in counters were rude like I was begging them something. VN used A330 and B777 for my flights which were good, a bit comfortable. The stewardess' English was terrible though. Food was so disappointed to me with a cold thick sandwich. One of the worst in-flight meals I'd ever tasted. Two-hours flights were without any entertainment, so boring! Flying domestically, VN may be the best but for travelling overseas, I would say "No!" with VN.



Vietnam Airlines Customer review :  29 November 2013 by Tamawidjaja Gunawanto    (Indonesia)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Jakarta to Saigon, November 25, 2013 on Airbus 321. The plane departed a little bit late, Jakarta airport is chaos and nearly all flights have delays in departing or arriving. What surprised me was that the plane was pushed back while some passengers were still loading their cabin luggage into overhead lockers. Cabin crews seemed to be ignorant as they were busy organizing meal trolleys. Crews hardly smiled and when you asked something, they were very slow and sometimes just said "later" without being helpful. On the way back, November 29, 2013, the crews looked fresher but some were indeed not friendly. I will try to avoid using this airline in the future. Not mentioning long haul, short haul flight experience was not pleasant at all.



Vietnam Airlines Customer review :  27 November 2013 by Mike Halpenny    (New Zealand)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Melbourne - Hanoi via Ho Chi Minh. Flight left on Time from Melbourne, upgraded to business class using optiontown. Good comfortable seats great food excellent service and adequate inflight entertainment. Super service from flight crew. Day time flight so arrives into Ho Chi Minh at just after 4pm local time and departs from domestic to Hanoi at 1830. Just enough time to complete immigration and customs. Unfortunately due to some serious issues with the baggage handling at Melbourne Airport our bags missed the connection and had to follow us the next day. I don't blame Vietnam Airlines for the issue as issue was Melbourne airports and can only praise the way they handled the situation on arrival in Hanoi. Bags arrived 2 days later to our hotel in Hanoi.



Vietnam Airlines Customer review :  27 November 2013 by Mike Halpenny    (New Zealand)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Ho Chi Minh to Sydney. Flight left on Time from Ho Chi Minh, upgraded to business class using optiontown. Good comfortable seats great food excellent service and adequate inflight entertainment. Super service from flight crew. Night flight and 2 meal service which is a bit unnecessary as only 4-5 hours apart but cannot complain about to much being offered can you.



Vietnam Airlines Customer review :  19 November 2013 by L Enright    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

To be fair you get what you pay for in regards to quality and service, the flights were on time and the food was good. The biggest issue we had was the plane from Frankfurt to Saigon had a technical problem with one of the emergency exits and they had to ask for 27 volunteers who would receive 600 euros per passenger to take another flight, trying to get this paid is like trying to extract a tooth from a lion, total wall of silence.



Vietnam Airlines Customer review :  18 November 2013 by R Krug    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Melbourne to Siem Reap via Ho Chi Minh. The plane was modern and clean and the service in business class was excellent. The flight was on time. The flight from Ho Chi Minh to Siem Reap was operated by Cambodia Air and this plane was very old but was fine for a 45 minute flight. Both of my return flights were operated by Vietnam Airlines and the service was excellent. Only issue I had was that I was given an economy seat for the Siem Reap to Ho Chi Minh flight when I had a ticket for business class. After querying this, I was given the correct seat. The food and service was excellent and I would happily fly with this airline again. Please take care to check if you need a visa for Vietnam. I was in transit however some people have noted that their ticket fails to mention an internal flight from Ho Chi Minh to Hanoi (and then say to Paris). This happened to a friend of mine and resulted in her return visa being cancelled and she had to promptly organise a visa for her flight from Ho Chi Min to Hanoi. Best to check with the airline as some passengers have been caught out by this.



Vietnam Airlines Customer review :  18 November 2013 by T Teo    (Malaysia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

KUL-SGN-KUL on A321 economy class. First time on Vietnam Airlines and had a pleasant surprise. What I thought suppose to be decent 90 minutes flight turned out to be an eye opener. The service was outstanding and the food was good compared to other 5-star airlines that ply the same routes. The seat pitch is quite comfortable and the configuration of 160+ people made the cabin look spacious and un-crowded.



Vietnam Airlines Customer review :  18 November 2013 by Paul Ripley    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew LDN to Hanoi, HCM to LDN. Upgraded using option town to Deluxe economy - definitely worth it - more leg room. Food was really good, option of western or Vietnamese. Plane was Boeing 777- very safe aircraft if not the most modern. Service was great by the staff, welcome towels, drinks brought round. If you wanted more food during the flight all you needed to do was go to the galley and get sandwiches, drinks etc. If you are used to flying Qatar Airlines then maybe its not the same service as you get there, but for the price and the fact you fly direct in a safe plane then I would definitely recommend Vietnam Airlines. Was on time both ways.



Vietnam Airlines Customer review :  14 November 2013 by Helen Krarup    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

VN54 from Gatwick to Hanoi on 12/11/2013. The service was good, the staff helpful, drinks were brought round frequently during the night and the food was no worse than any other economy airline. The aircraft seemed quite old and the seats were not overly comfortable. Our travelling companions' entertainment screens did not work which was disappointing on a long flight.



Vietnam Airlines Customer review :  6 November 2013 by Fredrik Haglund    (Sweden)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SGN-BKK with A321. On time, great food, nice staff, clean plane. Definitely a 4 star flight. Only minus that we were not given immigration form for Thailand on the plane.



Vietnam Airlines Customer review :  1 November 2013 by J Johnston    (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We had 2 long haul flights from Gatwick to Hanoi and a return journey 16 days later, 13 Oct and 29th. On both journeys we found the staff more interested in holding conversations among themselves ignoring passengers and even shouting to each other. On both flights the toilets were dirty, no soap in the dispensers and filthy floors on long flights. Passengers should expect regular opportunities to have drinks water or juice, in particular on each flight we had to go to the galley to get drinks. The leg room was very small we had more room on most of the internal flights we took in Vietnam and Cambodia. We have travelled to a lot of countries and this is one of worst airlines we have used.



Vietnam Airlines Customer review :  26 October 2013 by Roger Stone    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HKG-SGN-HKG, Business - good flights, excellent food and service and a certain charm not normally experienced on many airlines. I enjoy the VN Airlines Lounge at Saigon but not the shared lounge at Hong Kong which reminded of a seedy bar. However, I do not wish to detract from the very pleasant on-time and professional experience I had on Vietnam Airlines.



Vietnam Airlines Customer review :  26 October 2013 by L Anderson    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

In March this year we booked a flight from Melbourne to Ho Chi Min City then on to Danang. We were not due to travel until October. My husband and I have traveled extensively on various airlines. Our flight from Melbourne to Ho Chi Min City was not delayed significantly, the inflight entertainment worked perfectly, the food was very nice, the plane was in good condition (no broken seats or arm rests) and staff were exceptional. You were not bothered every five minutes by them but if you wanted or needed something they were there in an instant and always with a smile. It was one of the best international flights I have ever been on. My only small criticism is that the seats are a little on the hard side and after a 9 hour flight my bottom was a bit sore. We had a connecting flight from Ho Chi Min City to Danang which was cancelled. The staff managed to get us on a flight that actually left fifty minutes earlier than the one we were supposed to be on. The airline representative went to huge lengths to make sure our bags went on the correct flight. When we arrived in Danang our luggage was there and so was our transfer. In total we had four flights with Vietnam Airlines and every one of them was excellent.



Vietnam Airlines Customer review :  24 October 2013 by S Chim    (Singapore)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Singapore-Ho Chi Minh City-Danang and Hanoi-Singapore. On checking in at Singapore, I was expecting my baggage to be checked in all the way to Danang, with a 2-hour transit in Ho Chi Minh City. The check-in agent at Changi informed me that this cannot be done as "there is no longer any immigration at Danang". No immigration at Danang? Silkair flies direct from Singapore to Danang! How do they clear international passengers there then? Perhaps it is the way the Ho Chi Minh airport is designed that does not allow international passengers to transit smoothly from the international terminal to the domestic terminal? Even if we have to go through immigration at Ho Chi Minh City, why can't the baggage be checked in all the way? The result? I had to go through immigration at Ho Chi Minh City, collect the luggage myself, walk to the domestic terminal with my luggage, and check-in again for my flight to Danang. This is not a transit, it's a transfer, and it's with the same airline! Return from Hanoi to Singapore was less eventful. Used Optiontown for an upgrade to Business Class. Well worth the money, if only to avoid the very long queues at economy check-in with their big tour groups. Food and service in Business Class was also very good.



Vietnam Airlines Customer review :  17 October 2013 by B Stopher    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from London to HCM Deluxe Economy. The flight was a nightmare and not what I expected. The deluxe economy was absolutely not worth the difference. Cramped, and the cabin temperature was so hot it was hard to breath. We did not receive a flight pack and there were two toothbrushes in the toilets. I asked for an eye mask, and after a lot of fuss, one was found but not in a hygienic bag. Cutlery for breakfast was plastic. The inflight entertainment was faulty. The flight stopped in Frankfurt and we were left without any information for two hours. I will not be flying with them again.



Vietnam Airlines Customer review :  16 October 2013 by Rob Wood    (Indonesia)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

The most chaotic check-in I have had the misfortune to experience was at Hanoi Airport this morning trying to check in for the VN Singapore flight. Unclear queues, people pushing in, slow check-in and unhelpful, unsmiling staff when passengers were getting concerned about being able to check in on time despite being at the airport in good time. Naturally the flight was late leaving and also late arriving at Singapore without a word of apology by anyone. Whilst the flight was otherwise uneventful, the whole experience was horrible and it was good to be back at Changi.



Vietnam Airlines Customer review :  16 October 2013 by S May    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Myself and my wife have travelled extensively throughout Asia and Europe. We are halfway through a 2 week Business class trip to numerous destinations in Vietnam. We were booked to travel to Danang from Hanoi yesterday. Due to a typhoon, flights were delayed. NO-one at Vietnam airlines would advise us if they would be rescheduling flights. No communication to passengers, no notices. Nothing to let us know what was happening. We waited for 6 hours at the airport. We, after repeated requests were rescheduled to first available flight the next day, 30 hours after our flight was postponed. We left the airport to get a hotel room for the night at 8.40pm. Friends of ours who could not afford to stay in a hotel decided to stay at the airport. They were put on an "unscheduled flight" 20 mins after we left the airport. We are extremely upset with Vietnam Airlines, They told us that no flights would be leaving until after 2am and that we had to rebook with first available seats (business or coach) which were 9pm the following night. How can it be that we are told there is no seats and no flights, yet our friends (coach travellers) are at the destination and we are still sitting here waiting for "the only flight available"? Vietnam airlines seriously lack communication skills, integrity and respect to the passengers. I would advise anyone wishing to travel with Vietnam Airlines to seriously think about another airline. The most disappointing experience we have had with any airline.



Vietnam Airlines Customer review :  14 October 2013 by Geoff Hardman    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Customer service is not in this airlines vocabulary. Planes are old and tired and the ones we flew on the video screens did not work. Flew from Hanoi to Gatwick via Frankfurt on 20th September 2013. Plane was due to depart Frankfurt at 07-15 on 21st, but it went "tec", and after a couple of hours flight was cancelled. We were eventually re-booked on to the 16-15 Lufthansa flight to Heathrow. Vietnam Airlines had no representative at Frankfurt and made no effort to transport us from Heathrow to Gatwick, where we had parked our car. We thus had to arrange our own transfer. During the 9 hour delay we endured, all we received in terms of refreshment was a small cheese roll and a can of Fanta orange. We would certainly not recommend this airline and would advise that if we travel to Vietnam again it would be with a more reputable airline.



Vietnam Airlines Customer review :  14 October 2013 by David Guyatt    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Due to fly to Hanoi via Frankfurt on 20th Sep 13 at 1010hrs. Flight cancelled until 21 Sep 13. Reason given was aircraft U/S in Germany awaiting spare part. Put up in Hilton Hotel. Note pushed under our door at 2200hrs saying Flight was now 0640hrs on 21 Sep with check-in at 0500hrs! On arrival at check-in at 0500hrs, no one there! Eventually turned up at 0520hrs. Flight delayed, boarded at 0700 but didn't take-off until 0835hrs. Landed in Frankfurt to be told we could not leave the aircraft. The crew left the aircraft and the cleaning staff came on board to clean the aircraft. Spent nearly 3 hours on the plane, no refreshments offered, we had to ask for a drink. Some people helping themselves as nobody on board. Eventually the new crew came on board followed by the German passengers who found that the seats had been double booked! Told to sit wherever they could. Took-off at about 1320hrs. I suspect 2 half full flights had been turned into 1 full one! No inflight entertainment either going to Hanoi or coming back. Food and service poor. Never travel with them again.



Vietnam Airlines Customer review :  8 October 2013 by Kevin Jenkins    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Bought Vietnam airlines flight as it was the fastest to Hanoi. Travelled on VN0144 from LGW to Hanoi. First the plane said it was delayed until 12.30 and there was nobody to be found in the Vietnam Airlines help desk until around 1. They said that the plane had been delayed until tomorrow, giving us a £5 meal voucher, for a decent meal in Gatwick £5 does not go far. We got put up in the Gatwick Hilton and fed which was good, but what was bad is that they gave us no information until around 10 at night by a note under the door. Vietnam Airlines had no customer service rep sent to the hotel. We finally got on the flight the next morning at around 10.00 (24hrs later). The first leg was to Frankfurt which on arrival we found out that the seats had been double booked. Also we were not allowed to get off which was annoying as I wanted to get some liquid duty free items as we were told that we were not allowed to take them to Frankfurt. The long haul stretch was uncomfortable for me as there was very limited leg space and the in flight entertainment was broken. Also the air crew let the passengers run riot over the drinks. This meant that people on board got rowdy and Vietnam airlines crew just sat at the back of the plane doing nothing. Plane safety - I didn't feel safe on-board because of the amount of disorganization and chaos from the airline. They also had no emphasis on safety and didn't show the safety videos on it's hurried take off from Frankfurt.



Vietnam Airlines Customer review :  8 October 2013 by A Hayes    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Ho Chi Minh to Frankfurt, 4 Oct on Boeing 777 200 series in business class. Although seats are a little on the old side, the were reasonably comfortable. The inflight entertainment system did not work and only one film offered on the main screen which is not acceptable in business class! Otherwise food and was excellent. Again no showers at Ho Chi Minh airport business class lounge.



Vietnam Airlines Customer review :  26 September 2013 by P Su    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

The pros: plane took off and landed safely, seats were relatively spacious. My boyfriend and I traveled from Ho Chi Minh City to Phu Quoc and back in the last week. You'd think there'd be minimum hassle on a 50 minute flight. Outbound, our flight attendants completely ignored a phone that was ringing, and people snapping pictures and listening to iPods during take off and landing. The flight back from Phu Quoc was even worse. One of the main points of interest is fish sauce made on the island. We bought two small bottles, hoping to send it in our luggage, and were told that was not possible. It's a Vietnam Airlines-specific regulation. A group of passengers were sitting stewing because they were also not informed they could not transport fish sauce. Our flight was delayed and an announcement repeatedly said to contact a representative with questions, but to do so I had to walk out of the gate and check back in again. Luckily, it was a small airport and was not too busy. Still, I will never fly Vietnam Airlines again.



Vietnam Airlines Customer review :  11 September 2013 by Kelly Osborne    (Australia)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Just arrived home from my trip and am appalled at the lack of service I received after our flight from Gatwick to Hanoi was delayed over 24 hours on 21st Aug! Left in the Airport from 1.30pm until 10pm not knowing what was happening, and only updated every 2 hours. At 10.30, told that we were going to the Sofitel for the night and we should fly out at 11am the next day. Upon arriving the next morning we were told that the flight was delayed again and should leave at 1.30pm. During this whole ordeal we were only given two $7 meal vouchers! Once we boarded we were given a letter to explain the delay to our insurance companies but this letter only stated that we were delayed 23 hours! I finally got the chance to try and get some information when I was flying out of Hanoi to Melbourne and to see if I could get the time on my letter changed. I was waiting for over an hour at the help desk while they tried to find out what time we left as the records showed we left at 9am! Told there was nothing they could do. I can't complain about the price of the flights and the in flight meals. If you don't mind delays and are on a budget - go with Vietnam Airlines.



Vietnam Airlines Customer review :  30 August 2013 by Heidi Zimmer    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I have just returned from a trip to London, from Melbourne, via Hanoi. Vietnam Airlines provided the cheapest flight on this route. I understood that when booking a cheap flight that I would get what I paid for. Better than I thought, there were personal screens with a choice of about 2 dozen movies, and the food ranged from very good to ok (depending on leg). It was the little things which let it down, Hanoi-London my screen did not work, London- Hanoi my seat did not recline, Hanoi-Ho Chi Minh they had double booked my seat so I was moved to another seat. Was I unlucky? - maybe. The biggest issue, however, was the Vietnam Visa issue. My travel agent (and I) had not arranged a Vietnam Visa (as the Hanoi-HCM flight is a domestic flight and requires transfer to domestic terminal) so when I arrived at Tullamarine for the first leg of my flight I was asked to step to the side and made hurried and stressful arrangements for a last minute Visa pre-approval letter. The Vietnam Airlines customer service officer on hand was very helpful, but it would have been better if (i) the need for a Visa had been clearer at time of booking or (ii) there could be some arrangement meaning that Visa is not required for transit.



Vietnam Airlines Customer review :  27 August 2013 by Sam Reynolds    (Canada)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

TPE-SGN (Ho Chi Minh City). Economy class. Great experience. Friendly flight staff dressed smartly dressed in uniforms. Pleasant lunch, and they offered me an extra (free) beer. In flight entertainment isn't much, but who needs that when you have a good book or a tablet.



Vietnam Airlines Customer review :  27 August 2013 by D Robin    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Just back from the UK, flew Sydney - Ho Chi Minh City - London and back the same way. SYD-HCMC flight was better than HCMC-LHR, plane was newer and more comfortable and in-flight entertainment was better. HCMC-LHR plane was older and due a refit/upgrade as in-flight entertainment was very limited for a 13 hour flight. Food was better than we imagined, offering a choice of western or Asian style and staff were very attentive and pleasant serving drinks frequently. Only thing that got our goat was the 8 hour layover on the way out and the 13 hour layover on the way back, although VA provided meal vouchers for the wait in the airport we felt somehow spoiled by Emirates who provided a hotel room in the same circumstance. You can leave the airport provided you get a letter from the Vietnamese consulate prior to arriving in the country, we were not aware of this. All in all for the price we paid ($1500) each Sydney-London return it was value for money and would use Vietnam Airlines again but would sort out a visa first. Give them a go if your on a budget or pay double and fly a brand airline, the choice is yours, I have been as honest as I can as I myself read these forums before travelling and was pleasantly surprised.



Vietnam Airlines Customer review :  20 August 2013 by B Gray    (Australia)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Just flew Hanoi - HCM - Sydney. Flight delayed out of Hanoi. Also delayed 40 mins or so coming out of HCM (for some reason that we were not told) - we sat on the tarmac getting hotter and hotter as the aircon wasn't working well. Very limited choice of inflight movies. I could not watch any because the sound wasn't working on my system and staff said there was nothing they could do. Plane was old and seats very close together and hard. Woman next to me was texting after takeoff and staff said nothing. Staff were pleasant and tried hard but couldn't really compensate for overall poor customer experience. Would suggest avoid this airline if you possibly can.



Vietnam Airlines Customer review :  19 August 2013 by Ishamudin Musa    (Malaysia)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flying SGN-KUL on 18 August with old parents. Manage to upgrade the business class via option town. Special meal requested during the booking and special meal was confirmed. I took my own initiative to double confirmed on the special meal. It printed clearly on the boarding pass. No special meal is served. The reason given from the Leading Steward "We do not received any information regarding your request".



Vietnam Airlines Customer review :  13 August 2013 by Debra Cee    (Australia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Melbourne - Ho Chi Minh - Paris. Great flight for the price, food was good, service was fine, staff don't smile much but overall we enjoyed our flight to Paris. Home from London flying Vietnam Airlines, stop over in Hanoi made it a long flight having to catch an internal flight to Ho Chi Minh, then onto Melbourne but the prices were excellent. Saved around $4000 by flying with them.





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