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Vietnam Airlines Customer Reviews and Vietnam Airlines Passenger Trip Reports



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Vietnam Airlines Customer review :  28 July 2014 by Peter Edmunds    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LGW to SGN, VN50 16/7 flight an hour late leaving due to a security alert, looking at what happened on the same routing the next day fine by me. Back to the flight, IFE worked at every other seat apart from mine unbelievable, they tried to fix it without any luck, so back to tablet I had with me. Meals were all fine, hot and all the selections were available, inflight snacks nice treats, soft drinks were offered several times and drinks where available throughout. Apart from the worst seat in flying history, 13 hours in the next best thing to a park bench is beyond a joke after ramming pillows and blankets at the back of the seat so as to be close to the overhead locker I really say no more, I am not looking forward to the return leg. I would like to think this is work in progress and the only reason I couldn't recommend the airline is the cost to health services round the world who will have to pick the bill for damaged backs.



Vietnam Airlines Customer review :  18 July 2014 by Graham Tilston    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew to Gatwick from Ho Chi Minh City, the flight took 13 hours. The whole flight was a nightmare due to a 3 year old child screaming blue murder for the whole of the flight. The stewards and stewardess and parents made no real attempt to deal with problem to the discomfort of everybody in that particular section of the aircraft. Why is it not possible for passengers to seek compensation from the airlines for having to endure a nightmare experience similar to the one I endured along with my fellow passengers?



Vietnam Airlines Customer review :  9 July 2014 by Rob Robertson    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew MED to SGN and return in Business Class. Staff, Service, Food and Flight were excellent. We have flown Singapore, Malaysian and Thai Business class prior to this and the whole experience with Vietnam Airlines was up there with them. We will definitely travel Vietnam Business Class again. Highly Recommended.



Vietnam Airlines Customer review :  4 July 2014 by Carmen Lopez    (Australia)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

On our way back from our tour through Vietnam, on flight VN773, we experienced lots of problems. The entertainment system was not working, they changed our seats and when we asked for coffee we were told there were none. Very poor salty breakfast without coffee or tea. Toilet floor full of water and no toilet paper.



Vietnam Airlines Customer review :  24 June 2014 by Gerald Perera    (Hong Kong)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from HKIA to Hanoi to Paris and back again. The HK to Vietnam routes were decent with newer planes and ample leg room, service was also great. On the way to Paris however the planes were older with less leg space and hard as rock seats. To make it worse cabin temperature was increased, I have never been warm on a plane before and it made for an uncomfortable 13 hours. Service wasn't the best either, there weren't enough menus for everyone. Food was alright. Inflight entertainment system was something to be desired, bring movies or books. Basically you get what you pay for, a bargain. Will probably fly them again for shorter routes but will stay away from the longer hauls.



Vietnam Airlines Customer review :  21 June 2014 by M Hay    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SGN-SYD. This flight was part of an itinerary from Paris to Sydney. Vietnam Airlines offers a free transit program to eligible ticket holders (you need to book it 72 hours beforehand) - which we used and strongly recommend - we had a 14 hour transit between flights - we were met when we got off the plane and our visas were arranged, we were then taken to an inner city hotel and had lunch and dinner and a tour of the city and then we were taken back to airport. It was a very pleasant way to spend the day and a nice break between the flights - also there was no extra money to pay and it took care of the hassle of organising a Vietnam visa. The A330-200 flight was half an hour late (all the flights I have taken out of SGN have been late) and was about 40% full in business class, which was just as well because we had problems with three seats - entertainment not working, necessitating multiple seat changes. Food was acceptable (not as good as the SYD-SGN leg), but the champagne was nice, no refills were ever offered, but the friendly staff responded quickly to the call button. The seat doesn't go completely horizontal, but is pretty comfortable and sleep was possible. Entertainment options were pretty much limited to a reasonable selection of movies and not much else. No priority card given for customs/security at Sydney airport. Overall the flight went quickly and I was comfortable enough. I will fly Vietnam airlines again.



Vietnam Airlines Customer review :  17 June 2014 by R Vogt    (Germany)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

NRT to SGN on A330-200. I had a very enjoyable flight from Tokyo to Ho Chi Minh City. The crew were very friendly and helpful. When using the call button one of the crew members came in just a few seconds. The Japanese Meal was delicious and more than enough. The IFE on the A330 is some ways better than the IFE on the B777 of VNA, but also with a small selection - but for the 6-hours-flight it was ok. The seats are comfortable enough for this 6-hour flight during the day (for a night flight it may be not so comfortable though the seats are not lie flat).



Vietnam Airlines Customer review :  14 June 2014 by Derek Minett    (Australia)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Ho Chi Minh City to Da Nang last week, never have I seen such disorganization at the airport. Flight was delayed no less than 3 times and we lost a day of our holiday sitting at the airport. Scores of their flights had gate changes and totally no communication with passengers waiting. Very disappointed with service on the flight. Will never fly with them again.



Vietnam Airlines Customer review :  30 May 2014 by D Keenan-Bokr    (Germany)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Business Class FRA-BKK via HCMC. B777 (FRA-SGN) and A321 (SGN-BKK) Positive points, flights were all on time, crew friendly and welcoming, toilets were kept clean. Transfer Counter at SGN very efficient. Negative points for bland tasteless food lacking completely in presentation along with tiny wine glasses. The fantastic cuisine that Vietnam is famous for did not reflect in the catering. The entertainment system wasn't worth watching. Poor selection of films. The seats are not lie flat but I was aware of that beforehand. Did manage to get some rest even though it wasn't the most comfortable of seats. The aircraft interior looks shoddy and needs refurbishing. VN has the potential to become a better airline but they appear to be cutting costs in all the wrong areas. They totally lack the finesse that their competitors in the rest of S.E. Asia offer.



Vietnam Airlines Customer review :  12 May 2014 by M Hay    (France)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SGN-CDG, B777-200. Efficient transfer desk at HCMC, but very basic lounge with no shower. Disappointed on boarding to see it was a very old plane with recliner seating in 2-3-2 configuration. Flight 80% full. Food very tasty - supper and breakfast served all choices available in spite of being at the back of the cabin. Although disappointed by recliners managed to get about 9 hours sleep (was very tired) - the seats are not flat, but they are well padded and quite wide. No drink refills offered, but call button answered promptly and requests taken care of. The plane was extremely hot for the first 6 hours of the flight. Very limited collection of new release movies and nothing else on entertainment system.



Vietnam Airlines Customer review :  12 May 2014 by M Hay    (France)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-SGN, A330. Efficient and friendly check-in at Sydney airport. Qantas lounge a nice place to have breakfast and a drink prior to boarding. Cabin 50% full. Seat is 160 degree pitch capsule and quite comfortable. Food was genuinely tasty and 2 meals served on an eight hour flight. Drinks were offered - nice champagne, but glass never refilled without using call button to request. Attendants rarely seen out of meal service times, but responded quickly to call button and immediately carried out all requests. In flight entertainment included about 10 new release movies and very little else - don't count on being entertained by this for the whole flight. A note - if you have an extended stop over (and wish to exit the airport) or are transferring to a domestic flight (including Saigon to Hanoi for an international connection) you will need to arrange a visa beforehand, there are no visas on arrival and Saigon airport offers little in the way of distractions. Overall this was a pleasant flight and represented very good value for money.



Vietnam Airlines Customer review :  11 May 2014 by Irvine Stephen    (New Zealand)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Myself and my family flew Vietnam airlines twice in April 2014, first leg from Singapore to Ho Chi Minh City and return about a week later. The flight from Singapore to Ho Chi Minh City was fine. Nice staff at check in, on time and ok meal, what you would expect from a 1.5 hr flight. However I can not say the same thing about the return leg. It started at check-in, flew an early morning flight around 7am, first thing that surprised me was the disorganisation at the check in area! There were 2 Vietnam airlines flights checking in and they had no lines to tell you where to stand for what flight. We lined up and waited, after a 20 min wait we finally got to the front of the counter and the next minute it was closed. No word from the check in staff, the check in woman just got up and walked away. The rest of the flight went on time and arrived safely in Singapore. I think the biggest thing from this is that Vietnam airlines really need to take a look at their airport customer services in Ho Chi Minh City and if you are going to have staff working at an international airport then a stranded level of English should be the required.



Vietnam Airlines Customer review :  6 May 2014 by Joy Dickinson    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

On our trip from Melbourne to HMC we were highly impressed with the service and the food, etc. Within Vietnam we were very happy with our flights and service. On our return flight from HMC to Australia the service was ok but the food was awful.



Vietnam Airlines Customer review :  2 May 2014 by A Nevriana    (Indonesia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I took 2 VN flights (BKK-HAN and HAN-SGN) during the past few days. Flight to HAN: We experienced lots of turbulence during the flight, yet the pilot managed to land the plane smoothly. Flight to SGN: it was quite spacious for a domestic flight, yet the cabin crew should be more assertive in reprimanding the passengers who didn't obey the flight safety instructions. The in-flight entertainment didn't work, but the magazine provided was quite entertaining. Should provide wider selection of in-flight meals.



Vietnam Airlines Customer review :  29 April 2014 by D Ralph    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DAD-HAN-LGW-SGN-DAD: for once, the flights were on schedule, which is an unusual circumstance for VN. The flights and service were reasonable although the B777 is showing distinct signs of age. The worst aspect of the trip was the awful Bus Class lounge at SGN and the appalling scrum for immigration at HAN. The food on the return trip from LGW was considerably better than for the HAN/LGW sector and they know how to run a Bus Class lounge at LGW, maybe VN should send their staff there for training. I chose VN for the sake of convenience but I will certainly look at other options next time. I should add that I would not like to have travelled in the Economy section. The seats looked cramped and I overheard some uncomplimentary remarks while waiting at SGN immigration.



Vietnam Airlines Customer review :  25 April 2014 by D Lewis    (Hong Kong)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew recently between Hanoi - Siem Reap - Hong Kong. Perfectly adequate with newish Airbus A321 aircraft, decent legroom and good punctuality. Short trips so no entertainment etc. A snack was served which was basically a sandwich and a dessert; not great. Not much was expected. The cabin crew were fine although a little passive when fellow passengers were clearly ignoring instructions during take-off and landing. My main issue (which would lead me to recommend only with caution) is the number of times our flight times and numbers were changed. We did receive one notification of a schedule change but the flights we actually ended up on did not match the info. provided. Other passengers reported the same issue. Basically, don't make onward/connecting plans which rely on accurate timings and flight numbers.



Vietnam Airlines Customer review :  24 April 2014 by O Alex    (Netherlands)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I've flown many times domestic with VN and two intercontinental legs. For domestic flights VN is a fairly good option. Interiors look a bit worn and seats are not too comfy but for the 1-2 hr flights it is ok. Another story for the inter continental legs. I've flown in their 777. I can't judge about the technical state of the planes but if their maintenance is done like the cleaning it won't be good at all! The planes are dirty and IFE outdated (personal screens but no AVOD). Little legroom due to huge IFE boxes under most seats and safety checks prior to take off and landing are very poor. The food isn't the best I have had onboard airplanes. If I can avoid this airline in future I will!



Vietnam Airlines Customer review :  23 April 2014 by H Brunt    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Sunday 20 April 2014, flight VN017, Hanoi to Paris. The main areas where improvement is needed are: (1) cleanliness of toilets (very poor) and ensuring that basic hygiene is maintained, such as by providing soap for handwashing, (2) seat comfort - there is very little leg room for a 6 ft tall person and a media/entertainment box is installed under every seat, cutting the space for feet in half, and (3) food quality, which was poor, my hot meals were served almost cold, and the replacement that I asked for was barely lukewarm. Incidentally, I had the same problem of finding no soap in the toilet and generally filthy toilets on a flight to Australia in 2002 and nothing really seems to have changed in 12 years. Staff didn't seem to care.



Vietnam Airlines Customer review :  22 April 2014 by Gloria Sheppard    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LGW to Hanoi on flight VN54, departed 4th April. ReturnedSaigon to LGW on flight VN51, departed 19th April. Awful airline which I booked despite the very mediocre reviews because of the direct flights from Gatwick. On our outward journey - on a fully laden plane - there ended up with one working WC apparently a "waste management problem". Booked Deluxe Economy - wish hadn't bothered - very little difference, food (awful) same as economy. Staff on the outbound flight were extremely grumpy and didn't smile. Inward much better. Don't do it, book with another airline.



Vietnam Airlines Customer review :  20 April 2014 by Anders Pedersen    (Denmark)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HUI-SGN. 17th April 2014 on an Airbus 321. Flight on time. New Business Class lounge at Phu Bai has a very disappointing, boring design, just a squared room and some industrial snacks plus some drinks. Only advantage is the view to the runway and a printer. The printer didn't work but the staff took the trouble to print out for me at VN counters downstairs. A funny, complete nuisance, is a compulsory bus drive from gate to aircraft, hardly 20 meters. This goes for arrival as well departure and creates a lot superfluous efforts, waiting, and hassle in an airport where it is rare to see more than one aircraft at a time. The flight was full but service was on par. Newspapers handed out. A cold meal and drinks were offered (inc. 2 kinds of beer). A ring on the bell was addressed within seconds. Service began instantly after seat belts could be loosened and went on until touchdown. For a flight of 70 minutes duration, the onboard service went on for 60 minutes, quite impressive and better than most other carriers. Full business class seats in 2x2 configuration (compared to 3x3 in economy class). Priority luggage a joke and arrived as the latest, but within 15 minutes, which is tolerable. Annoying checks of luggage tags when leaving the terminal. The product offers very good value for money as the additional cost of business class travel compared to an economy is very reasonable.



Vietnam Airlines Customer review :  14 April 2014 by Peta Norman    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

VN51, Saigon to Gatwick, 12/04/2014. Old aircraft and very dirty inside - tray table ingrained with dirt, ceiling splashed with food, food splashed on side wall, floor dirty, seat pocket had debris inside, toilet not cleaned and sink area dirty. Safety video shown before everyone seated and very little safety checking done prior to take-off and landing. One 300ml bottle of water given out on a 13hr flight, small orange juice obtained from passing cabin crew but the tray wizzed down the aisle so fast we nearly missed it. It was very hot in the cabin throughout the journey. No bar service prior to supper. Food poor. Two internal flights with this airline were delayed for up to 4 hours.



Vietnam Airlines Customer review :  11 April 2014 by Anders Pedersen    (Denmark)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SGN-HUI, March 2014. Airbus 320. The pleasure by travelling business compared to economy on domestic is worth the modest additional payment as it allows for very fast check in and fast track: it took me less than 5 minutes in the crowded SGN airport to inscribe luggage, check-in, be issued lounge access card, and pass the security fast lane. For economy typically 20-50 minute queue. The Lounge is darkish and has no shower nor champagne. Otherwise it is old, classic, and pleasant though resembles a relic from the eighties. The flight to HUI was delayed 2 hours due to a technical problems. The way VN handled this was very professional: I was informed by email on the delay 1 hour and 40 minutes prior to scheduled departure! VN pro-actively contacted me in the VN-business class lounge and informed me clearly. A staff member gave me two fair options: either accept the delay by VN or go with an earlier, competing, airline. I then decided to change to the competing airline, VietjetAir, to go on the initially scheduled time. I then accepted a downgrade as VietjetAir do not have business class. Further, I would have to leave transit to sort out refund by VN-Airlines and to purchase ticket and check-in with VietjetAir. I decided to take the trouble. There was quite some risk and hassle involved as I was due to pay a hefty prize for overweight and for last Minute purchase to VietjetAir who has no co-operation with VN: I had to leave transit, reclaim inscribed luggage, re-pack and reshuffle luggage as to comply with VietJetAir strict requirements. The ticket price was negotiated by my VN facilitator to become the same as for the stretch SGN-HUI as for VN airlines in business. I paid at VietjetAir counter and checked in. Later, I had to fill forms to reclaim at VN airlines what they owed me. I am all in all impressed it was doable. As for VN it only cost them my lounge access and the staff service. So, it turned up to be a win/win situation. The trip SGN to Hue went well and I was seated like a pave getting all six front row seats though further back the flight was packed. Luggage were out when entering the terminal. Two Minutes later I was on the city coach from Airport. On time.



Vietnam Airlines Customer review :  8 April 2014 by Peter Lewis    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Bargain of the century-we took Vietnam Airlines from Singapore to Hanoi, and have 2 internal flights with them before heading back to Singapore from HCMC. For the price you cannot complain at all-nice new and clean planes (A321), smart friendly staff, reasonable food and good choice of drinks. Compared to European airlines (I fly BA a lot shorthaul) there is no comparison-Vietnam win hands down. Business class fares so unbelievably reasonable to.



Vietnam Airlines Customer review :  8 April 2014 by Stephen Upchurch    (Saudi Arabia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Early February I booked two return flights for myself and my wife. Outward leg 13/4/14, Bangkok to Danang via HCMC, return 20/4/14 Danang to Bangkok via Hanoi. As of today 7/4/14, various sectors have been re-scheduled four times, the last change was a cancellation of the entire Danang to Bangkok flight. We were put on flights to Bangkok via HCMC but this would have meant a 7.5 hour layover in HCMC. Out of sheer frustration I cancelled all the flights and will go elsewhere. This would have been our first flight with VA, needless to say it will be the last, as VA could not give an adequate explanation for the changes.



Vietnam Airlines Customer review :  7 April 2014 by G Thomas    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

VN662 on 1 April from Singapore to Hanoi and VN661 from Hanoi to Singapore on 5 April travelling business class both ways. I have to say the staff were great on both legs, always checking and always present. The food was great and served quickly, along with refresher towels and plenty of water. The inflight entertainment was circa 1980 however the flight was so short it did not really matter. If there was a disappointment it was the seats. No sooner had we taken off and the person in from reclined their seat and I was flashed back to economy. The seat hit my legs and that was a real disappointment. Look at doing something about that and nobody will have anything to complain about.



Vietnam Airlines Customer review :  21 March 2014 by B McCanny    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Deluxe economy Gatwick - Saigon then internally to Danang - Siem Reap - Hanoi and back to Gatwick. Pleasantly surprised having read the reviews as very content with the service glass of bubbly then good wines with ok meals. The entertainment is about the same standard as the older BA planes but best bring a tablet with you if you want more choices. Internal flights are on new A321 airbus, plenty of legroom (food not great). Overall for the price and convenience of flying direct to Vietnam would use again.



Vietnam Airlines Customer review :  19 March 2014 by TK Hill    (Vietnam)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

June 2013, SGN - HAN: Vietnam Airlines saved us from a near disaster. My wife left her Kindle in the seat back pocket, only to discover she'd done so in the taxi after leaving the airport. We were to fly to the U.S. two days later. A couple of strategic phone calls by our travel agent friend later, we returned to the airport, not hopeful at all. Despite 30 minutes to clean the aircraft for its return flight to SGN, the ground staff had found the reader and delivered it to lost and found. Nicely done!



Vietnam Airlines Customer review :  18 March 2014 by D Madden    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew internal flights in Vietnam: HCM - DaNang. Then DaNang - Hanoi and finally Hanoi - HCM. We paid for the empty seats and upgrade policies through Optiontown - best bargain ever! All flights on time, sensible check-in times at airports, not the hours waiting about you get in Europe. Cannot recommend highly enough, especially for the prices paid.





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