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Vietnam Airlines Customer Reviews and Vietnam Airlines Passenger Trip Reports



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Vietnam Airlines Customer review :  13 December 2012 by M Watson    (Spain)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

London Gatwick To Bangkok via Ho Chi Minh. Glad that I'd read previous reviews, which are pretty accurate. Would also add that you get what you pay for! The flight was smooth but departed a little late, and plane looked a bit the worse for wear. The flight the inflight entertainment stopped working, which appears to be very common. I was prepared and had my iPad etc to entertain me. Lunch and breakfast provided and were average. In between times nothing else was offered, in fact most passengers went to gallery and were offered pot noodles, and people helped themselves to drinks too. Also two toilets were out of order. Ho Chi Minh to BKK was the opposite, and we had one of tastiest meals, more legroom, newer plane. A disappointing experience, and would not choose to fly with them again - except we have a return flight!



Vietnam Airlines Customer review :  12 December 2012 by U MacMahon    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LGW-HCMC, 1/12/12 - Flight was 5 hours delayed, whilst awaiting boarding advised we would be further delayed. Finally boarded flight - firstly discovered av equipment was not working, screen jammed on child's game, no option to shut screen off completely. Having read previously reviews I ensured I had sufficient reading material. However, raised matter with cabin crew - response was a shrug of the shoulders from first member of staff. Discovered the overhead reading light also not working so despite having a back up plan this fell foul of Vietnam Airlines also. The member of staff returned to me a period of time later advising she had spoken to the purser who informed that no options for an upgrade or alternative seating were to be offered. Managed to utilise inflight newspapers to cover screen which was not attended to by staff. I do not believe that the cost of my flight was particularly low when compared with other airlines. It is unfortunate that my return flight is also with this carrier however I am giving this as little thought as possible to ensure it does not affect my vacation.



Vietnam Airlines Customer review :  3 December 2012 by C Kadaj    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LGW to HCMC return. Outward flight delayed 5hrs due to technical issues with dated B777 aircraft. Cabin crew were unfriendly however did provide food and drinks on request. Aircraft was dirty, damage can be seen all around the cabin and the inflight entertainment was old and did not work both ways. Seats are old and uncomfortable however the flight was fairly smooth. Return flight delayed 9hrs due to technical issues with the aircraft again. This was the same aircraft as the outward flight so cabin quality was the same, however the cabin crew were better on the return flight and provided a good service. The food was fine although they did run up of the European option as it was popular on the return flight. Due to the delay the airline put passengers up in a hotel overnight which was of a good standard. Final comments are that we were very concerned on the return flight due to the nature of the delays being technical issues with the aircraft and other posts here suggest that this is not unusual on this route. I will not fly long haul with this airline again however we had a good experience of an internal flight which I will comment separately. All luggage was received promptly.



Vietnam Airlines Customer review :  3 December 2012 by M Reeves    (Vietnam)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HUI-HAN on a newish A321. Left on time and luggage came out fast. Might as well not bother having FAs on board though since all they do is give you a bottle of water and sit down and relax for the rest of the flight. Would be nice to have a few more beverage options if VNA really want to distinguish themselves from competitor airlines. At the very least they should offer tea/coffee.



Vietnam Airlines Customer review :  3 December 2012 by C Kadaj    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Phu Quoc island to Can Tho - this 40 minute flight was good. The plane seemed new and I would happily fly Vietnam Airways domestic based on this experience.



Vietnam Airlines Customer review :  2 December 2012 by M Reeves    (Vietnam)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew HAN-SGN on an old but clean B777. Flight left on time and luggage came out fast. The inflight food and beverages were a disgrace though. Apparently only water and Pepsi will be served now on this route! Not even a cup of tea or coffee. Frankly this is a disgrace given that the airline have recently increased their fares. Food consisted of a revolting, vacuum packed sandwich with low quality meat. Given that they now have more competition than ever on this route, you'd think they'd be trying to improve their service, not make cut backs and provide their passengers with less options. Very disappointing. The quality of the food in their lounge is also terrible.



Vietnam Airlines Customer review :  27 November 2012 by P Standen    (Vietnam)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Bangkok - HCMC. Plane was fairly new, but already showing damage to seats, lockers, etc. People using phones on takeoff and landing without any action from the crew. On arrival the aircraft was parked (finally after a 15 min delay) far out on the boundary then a further 20 minute delay before disembarkation. The airport ATC is a disaster.



Vietnam Airlines Customer review :  27 November 2012 by P Preisinger    (Taiwan)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Round-trip from Taipei to Siem Reap via Ho Chi Minh City. No long lines at check-in. All the planes (A321) seemed new inside and out and were quite roomy inside. I am tall and was especially happy with the amount of legroom. All of my seats were almost like Economy Plus seats on United Airlines. All flights left on time and arrived earlier than expected. The flight crew were not particularly friendly, but were efficient. I have to say that the last flight was a bit hot and stuffy and I could have used some air conditioning, but it wasn't horrible. Our bags were promptly delivered on both legs. It was a good experience overall and I wouldn't hesitate to fly with them again.



Vietnam Airlines Customer review :  22 November 2012 by P Whitehead    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Gatwick to Ho Chi Minh City. Flight out was the worst long haul ever. Plane was incredibly hot with no option for any air conditioning. Staff were unhelpful and rude. Inflight entertainment did not work. Return journey was an equal disaster. Flight delayed 9 hours due to problems with the plane. They made no announcements at all and we were just told it was cancelled. They shipped us all off to hotels which took 3 hours and we then had to be back at the airport 4 hours later so no real sleep obtained. On returning to the airport as they had taken our passports off us they then had the task of handing out passports to 300 odd people - no organisation and no idea. In the end passengers took the box of passports off them and dealt with it themselves. Actual flight back was ok and staff were a little more helpful and attentive - not surprising really. Both planes on our journey were dirty.



Vietnam Airlines Customer review :  19 November 2012 by Jay Thompson    (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew London to Singapore via Vietnam. Aircraft is in need of a re fit, the IFE is the older style and you can't stop start the programs but it worked. Crew friendly and the meals were good.



Vietnam Airlines Customer review :  14 November 2012 by R Norman    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Recently used as part of a booking made with Qantas airlines but flying with Vietnam Airlines. The flight to and from was poor with the aircraft in need of some basic maintenance/repairs, consoles not working and crew not interested in any complaints or requests. Food sub standard with no choices in what you got. I used the airline for all internal flights within Vietnam which was better that their international flights and pleasant with all aspects of the process without fault. I suppose you pay for what you get. Surprised Qantas putting their name to another airline.



Vietnam Airlines Customer review :  13 November 2012 by Larry McElroy    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My son and I have used Vietnam Airlines several times. Bangkok to Hanoi, Hanoi to Hong Kong, Vientiane to Phnom Penh and then on to Ho Chi Minh City. No complaints. Good service, good food, on time, no lost luggage and aircraft in excellent condition. I will fly them again this summer from HCMC round-trip to Nha Trang. Nothing to complain about.



Vietnam Airlines Customer review :  12 November 2012 by Michael Likely    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Twice this year I have travelled Vietnam Airlines from Australia to the UK in Business Class. Excellent value for money. The best aircraft are the newer A330-200s, cabins in better shape, and excellent seat recline when compared to the B77-200s, which are looking rather tired. Check in easy, lounges fine, although nothing special, transit procedures in Vietnam well co-ordinated by ground staff. Onboard, service is consistent, catering excellent, wines good, AVOD rather limited. Despite these minor criticisms, I believe that VN offers the best value for money Business Class option from Australia to the UK at present.



Vietnam Airlines Customer review :  10 November 2012 by I Packwood    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HKG-SGN-DAD-SGN-HKG. My partner and I flew to D'nang with Vietnam airlines. The flight from Hong Kong to Ho Chi Minh was comfortable. We received a full meal service on board even though the flight was only 2 hours long. Ho Chi Minh itself is a bit of a culture shock. You will need to re-check in for domestic flights. Our connecting flight was cancelled but we were put back onto the next flight. They said we could have dinner in their lounge, but none of their lounges knew what the desk was on about and by then it was too late to question it as there is no airline desk once in the departure lounge. Any longer than a one our transit in SGN is far too long!






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