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Vietnam Airlines Customer Reviews and Vietnam Airlines Passenger Trip Reports



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Vietnam Airlines Customer review :  20 August 2012 by Nikki Maxwell    (Australia)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Melbourne to Paris return in business class. Extremely mediocre food and service on all legs bar the Paris back to Hanoi flight where they attempted to offer you your next course only once you had finished eating the one before. On all other flights the trays were presented in their entirety with offers of a first glass of wine along with tea or coffee - this on an 11 hour daytime flight. Still the cost was cheap and much lower than other airlines. It still wouldn't convince me to travel again with Vietnam as on every sector my arm rest was held together with duct tape, on one flight part of the overhead panels were also being held together with duct tape and on the 2 different aircraft's I flew on the seats were uncomfortable. The foot rests only raised off the ground marginally so even when the seat back was in full recline your body is at a crazy angle - not conducive for sleeping. One positive note - ground staff in Hanoi and HCMC (Saigon) were first class.



Vietnam Airlines Customer review :  20 August 2012 by Lucy Martin    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We booked our flight in April to fly direct from Gatwick to HCM. The inflight entertainment was hit and miss - I'd say about 50% on the back seat screens probably had some sort of problem. Food on the flight out was better than the return and the staff although polite on the way out, were friendlier on our return. The seats and leg room were what you would expect from economy class. Both of our flights left and arrived on time. My only real gripe with VA is that nowhere through the online booking process did it state that we needed a visa for Vietnam. Having looked again at their site, it is still very unclear.



Vietnam Airlines Customer review :  17 August 2012 by M Laws    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-SGN-SYD. Really nice flights. The food was fairly good, but some meals were just plain. The seats were fairly wide, and had a larger than usual amount of leg-space, which I appreciated. Unlike some other airlines, the seats didn't make me fidget or get up as often as others, and they were quite comfortable to sleep in, for economy. Overall a great airline to fly to SE Asia.



Vietnam Airlines Customer review :  17 August 2012 by Kevin Reynolds    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

London Gatwick to Bangkok via Hanoi. No online check in but can check in at least 5 hours before flight at London Gatwick. Food ok. Staff friendly and Hanoi airport is cheap. Some shops don't except Pounds. A great airline at a great price. The fare was only 80 but with tax and fees it came to 480.



Vietnam Airlines Customer review :  13 August 2012 by R Wells    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flying Gatwick to Bangkok: First flight cabin crew stingy with drinks and coffee. All crew seemed miserable and keen to get lights off so that they could ignore you. My sons entertainment console locked up and despite repeated requests crew did nothing. Crew managed to ignore the attention light for a good 30 minutes. Second flight eating tray was broken so could not sit together as a family. Return flight entertainment console broken so either sit apart or no entertainment. Same level of miserable service. When meal served one side of the plane got top up drinks and other didn't suggesting lax systems. Would avoid unless cheaper than any other airline.



Vietnam Airlines Customer review :  2 August 2012 by K Bissett    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-SGN-CDG and returning CDG-HAN-SGN-SYD. Food, in-flight movies and service of a good standard for price. Australia-Europe travellers be aware that the return journey had a domestic Hanoi to Saigon leg that added hours to the journey and required a transit visa. Vietnam Airlines provided a Hanoi hotel for the 10 hour stopover - making it bearable - and arranged for transit visa with US$25 cash on arrival. However, aggressive Air France staff in Paris attempted to block us boarding as we had no written evidence of a transit visa. Only after a series of frantic phone calls was clearance given.



Vietnam Airlines Customer review :  2 August 2012 by M Reeve    (Vietnam)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

VN921 from VTE to SGN. Vietnam Airlines have monopolized this route and despite charging top dollar didn't even provide food or alcoholic beverages. The flight stops off in PNH where everybody has to get off and wait and we were delayed. Staff were generally friendly and welcoming although the purser was very unreceptive when I asked why food and alcoholic beverages were not provided.



Vietnam Airlines Customer review :  25 July 2012 by R Vogt    (Germany)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled from FRA to SGN in 777 and SGN to SIN in A321. Flight from FRA to SGN was good and the service was excellent. For dinner and breakfast there was a great choice between different meals, food tasted good and was more than enough. The transfer in SGN was easy. The staff at the transfer counter were friendly and had already my boarding pass to SIN and the lounge invitation ready for me. So no waiting time at the counter. The 2 hours flight from SGN to SIN was eventless and good. For lunch there was a choice between 3 different meals and staff was friendly.



Vietnam Airlines Customer review :  18 July 2012 by J Vigus    (Australia)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled from Melbourne to Hanoi return, the flight over was very good, on an A330. Service was great, and very comfortable seats. Unfortunately the return flight was on a B777, the economy section was crowded with very old seats with no personal entertainment screens. Seats had a particularly hard section (meeting your lower back) and did not recline at all. The internal electric's were not working, so our section could not turn on or off personal lights, contact service crew etc, and to make matters worse, one light was permanently on, and could not be turned off. My partner had a small box for some sort of wiring in his foot space. We were very pleased with the flight over and the two domestic flights, but the return trip was the worst flight we have been on, the staff did their best, but the economy section in the B777 needs to be refurbished asap.



Vietnam Airlines Customer review :  3 July 2012 by I Anderson    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Melbourne to HCM return (8.5 hours each leg). The plane (Airbus 330) was full going over and it left and arrived on time. It was an uneventful flight with the crew efficiently serving meals and regularly coming around with drinks (water, juice etc). The entertainment was reasonable, although we flew three weeks apart and the movie selection had not changed in that time. On the return trip (mid week) the plane was only one third full. I am 6 foot tall and found the seats / legroom okay for an economy class seat. I would fly with them again.



Vietnam Airlines Customer review :  3 July 2012 by Lukasz Kasperek    (Poland)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I travelled with Vietnam Airlines three times. Although the airplanes I flew in were not brand new ones, they were well equipped and offered enough leg space. Inflight entertainment could be better, AVOD system is available on the long-haul flights but there were not many interesting channels available. Staff service, especially on the long-haul flight was superb, much better than on many European airlines I travelled with. Finally, I now know that it is possible to serve delicious food onboard, even in Economy class. I can really recommend flying Vietnam Airlines.



Vietnam Airlines Customer review :  2 July 2012 by Christine Lauder    (Australia)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I travel to Vietnam almost every 12 months, and take senior school students on tour there every two years, so I have had many internal and international flights with VNM. Last two trips were on cramped A320s, no leg room at all, and my taller students, some well over 6ft had to sit bolt upright all night, and even then their legs were jammed into the seat in front all trip. Even I, at 171cm could not recline seat enough to be slightly comfortable. If someone in front reclines their seat, it's in your face, literally! They used to fly 777s on the Melbourne and Sydney routes, these were quiet and comfortable. Their scheduling suits going either way, and I used to think they were a good airline, and recommended them to friends. No longer. I'd rather travel via Singapore or Hong Kong and spend more time in transit than fly with them again. They seem to have a contempt for their international customers' comfort. Internal flights by contrast are usually fine, except that Vietnam Airlines is developing a habit of "rescheduling" flights due to some inscrutable problem, really probably because the flight isn't full and they cancel it, so you can sit around airports for hours waiting for the next plane, and no reason or apology offered.



Vietnam Airlines Customer review :  29 June 2012 by B Dinkel    (Vietnam)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HCMC-Hanoi 27th June, VN 1140. Very enjoyable short flight, good inflight food - tasty and fresh. Cabin crew attentive and interacting. Seating very good. Despite being a short flight, overall very pleasant to travel with. Only suggestion would be to have also water handy on the pre-drink tablet, currently only sweet juices offered, water must be asked for.



Vietnam Airlines Customer review :  26 June 2012 by P McDonald    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LGW-SGN 9.6.12 return SGN-LGW 22.6.12 Deluxe Economy - we were advised of a change of flight times but not told why and were informed when got to check in that we were going via Frankfurt both going out and on the return. The reason we booked with Vietnam Airlines was due to the direct flights between LGW and SGN. We travel with our son who is 3 and previously flown Singapore Airlines which is only a 55 min transfer at Singapore unlike the almost 2 hours spent in Frankfurt. We would have chosen to fly Singapore Airlines if we had known that the flight would not be direct. Apart from the non direct issue the flight itself was comfy, we were in deluxe economy which is comfortable and spacious and just what was needed on a long flight. There is plenty of leg room and the seats recline a long way. This was worth the extra money. The child's meal on the way out was good but on the return all the food was below standard. Our 3 year olds child meal was prawns wrapped in noodles and salad for breakfast. Our own meals on the return were again not great and only just warm. The entertainment system did also not work on the return trip which is a huge disappointment.



Vietnam Airlines Customer review :  25 June 2012 by J Dahl    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight: In last month. An excellent trip with lovely attentive staff. Modern A330 aircraft and more than adequate AVOD. Terrific vegetarian food offered (a nice surprise), and many drinks rounds.






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