Vietnam Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 708 reviews
6/10
4 star Skytrax Rating
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7/10

"expected a jet bridge"

(United Kingdom)

Trip Verified | Flight was just over an hour, so was difficult to get a lot wrong. Good leg room, served a sandwich and non alcoholic drink. I would have expected a jet bridge given it was an international flight and the cost of the ticket, but it was on a remote stand upon arrival in Ho Chi Minh City.
AircraftA321
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangkok to Ho Chi Minh City.
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"start changing my departure time"

(Canada)

Trip Verified | I booked to travel to Phu Quoc and 2 months after booking a preferred time, they start changing my departure time from 1 hour delayed to 7 hours delayed 3 days before travel date. Their explanation was that due to operation. I've tried contacting the airline with roaming charges while in Vietnam to ask for an earlier flight as I'm traveling with seniors and kids as well to visit the resort. They said they only have spots for 3 people for the earlier flight. I booked a 2pm flight and their available flight was 130pm. So they've decided to push my flight to a 9pm flight. I purposely didn't book a budget airline in Vietnam because of my worries of delays and issues with transfer while traveling with seniors and kids. All in all, I ended up canceling with a cancelation fee as well because they only waive cancelation fee if they change your flight for more then 12 hours 1 leg. Be careful when you book anything with Vietnam Airlines. I flew with them to Singapore and that flight had no entertainment and the food was horrid. Flight attendant spoke English fine at least. Seems to me they don't know how to sell tickets and open more routes if it's booked. Instead they book different times and push whoever not lucky.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHo Chi Minh to Singapore
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
4/10

"inflight service was pleasant enough"

(India)

Not Verified | The Business Class seats are amongst the worst I have sat it in. They recline about four inches and the arm rests are made of hard material Very uncomfortable for a five hour flight. The pricing was about 7-times economy fare which is very over priced because the only real additional value is priority check in and wider seats (2-2 instead of 3-3). Lounge at Ho Chi Minh airport was ok and the inflight service was pleasant enough although they don’t seem to understand English at all. The entertainment system also (on your mobile through WiFi) didn’t appear to have any English options. Unfortunately there don’t appear to be many other options for Mumbai-Saigon. A pity because I loved every part of my recent golf trip to Saigon and would go more often if the flight was more convenient & comfortable.
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteMumbai to Ho Chi Minh
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"comfortable and spacious seats"

(Indonesia)

Trip Verified |  It has comfortable and spacious seats, with halal certified food (Muslims don't need to worry or request for the special meals) that tastes good. The entertainment needs personal earphones and gadget to connect to the WiFi.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDaNang to Jakarta via Ho Chi Minh City
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"flight itself was largely comfortable"

(United Kingdom)

Trip Verified | We flew from Siem Reap to Hanoi then on to Heathrow and had originally booked into economy class. As it was a night flight we decided that when we got to Hanoi we decided to upgrade to business which was done at a discounted rate. The staff at Hanoi once confirming that seats were available we were escorted through the airport getting to the head of many channels to ensure we got onto our flight. We then had under 2 hours to enjoy the benefits of the lounge. The lounge was acceptable with a decent choice of food and beverages but it could do with a noodle bar and a bar but as it was late, just after midnight this wasn't an issue as I wasn't in the mood for indulgence. Qatar Doha lounge and ANA's lounge at Haneda are better. Once seated on the 'plane the attentive FA presents you with a choice of drinks including a very nice champagne. They continued to be attentive throughout the flight and cannot be faulted. The flight itself was largely comfortable except for the 'join' between the backrest and the seat once converted into a bed. The topper helped but didn't remove the discomfort on my hip, I'm side sleeper. This forced me to sleep lower but this forced my feet into the narrow space. Once asleep this no longer became an issue and I slept better than in Qatar's QSuite. Food choice seemed very good but as said earlier I wasn't into food much at that time and only had a starter for my meal which was delicious. There seemed to be a glitch with my screen, I was in seat 7D, as every now and then the film would shoot straight to the credits and the screen wasn't very touch sensitive. When I mentioned this to the FA she did offer the option to change seats but I was settled and next to my wife so I declined. My wife had no such problems. However, the selection wasn't that great with few recent releases. This was the same for the music choice. Again, for the time of day not a major problem as I preferred to sleep but if I was travelling during daytime I would have been disappointed.
AircraftBoeing 787-9
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteHanoi to London Heathrow
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"extremely attentive, polite"

(Denmark)

Trip Verified | Bangkok via Hanoi to Hue in Vietnam February 2024. A321 aircrafts, both on time. Due to Lunar New Year, the flights were full, only business class had some seats left. Interline desk in BKK refused to issue my BP earlier than 3 hours early for departure. This issue did fortunately not bother the Skyteam lounge who accepted me with pleasure based on my ticket and status. The lounge is improving, now with champagne and a good, varied buffet. Could improve with a bar, a noodle station, and longer opening hours. My arriving luggage was delayed and had not yet arrived in BKK from my previous flights. As it was already checked in to Vietnam, the airline took fully charge to retrieve it for me. However, I had to depart BKK without my suitcase onboard. I made a PIR report in Hanoi and VN traced it for me in the following hours. They could transfer it to me a day later, as they had to wait for it to arrive in BKK first. They succeeded well, informed me well, and a day upon arrival in Hue it was delivered effectively and free of charges to my residence by motorcycle. Both flights had ten passengers of 16 seats available in business class. Seats were huge and comfortable. New Year dragon decorations in the aircrafts and in the Lotus lounge in Hanoi was a nice touch, well timed and well done. Welcome drinks (incl.champagne) on the 1st leg. Onboard, I was pampered well by the kind, respectful, and proactive staff: champagne, wine, four kind of beers and hot meals with three options. New type of icecoffe served as a new signature drink, “cloud coffee”. The FAs encouraged me to try out everything catered. They were proud to show me that VN business class catering has now improved significantly on this regional flights. Two FAs were assigned for business class alone; they were extremely attentive, polite, proactive, informative, fast, appeared very pleased, and were and truly pampering for each individual. I was addressed as Sir throughout. No individual IFE and no WiFi for these short flights. The domestic Lotus Lounge is huge and delivers a lot; it is a good asset for the airline. The domestic leg was fine as well - surprised to see that now also hot food/snacks are offered. I had pork satays with noodles and salad. In Hue airbridge debarking was pleasant. The luggage issue arisen from previous flights was handled well by VN, who traced it and delivered it at my doorstep the following morning.
AircraftA321
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteBangkok to Hue via Hanoi
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

“wonderful crew on all flights”

(Australia)

Trip Verified | Thank you to wonderful crew on all flights to Paris and return to Perth. Your service was very good indeed as was most the food on offer. My wife did not like some but I did and kids thought ok too. Your inflight entertainment needs a bit of updating but in saying that there was enough, maybe add some more western movies and TV Your online booking service and app is not the best in the world. When I log in to my account I still have to re-enter booking reference and add my email. This is annoying as I already logged in so should be there anyway. It is not an easy system to use and can only guess older generation would struggle big time. Your counterparts such as Emirates and Qatar and Qantas have much more user friendly system. Price for families tickets were awesome. I will use you again and thanks again to you VA.
AircraftBoeing 787 & A350
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePerth to Paris via Ho Chi Minh
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
6/10

"stuck in a communist mindset"

(New Zealand)

Not Verified |  My wife and I flew Vietnam Airlines Business from Paris to Melbourne in August 2023. We were overall very pleased with the standard of the aircraft and level of service. It was not Singapore quality but quite satisfactory. Having obtain a Vietnam visa to leave the airport in Ho Chi Minh during a 14 hour stopover was a bit of a pain but that is not the airlines fault. Based on last years experience we decided to use Vietnam Airline again for return Business Class tickets from Melbourne to London. The first problem was the online booking. The site is quite tricky to negotiate and often you have to get all the way through before you are advised the flights don’t exist. When you do get to actually book the site will not accept your credit card. I contacted the “Helpdesk” which could not have been less helpful. Eventually I had to download the VA app. and do the booking through that. I then had another issue I need sorted. I rang the “Helpdesk” but despite perseverance was totally unable to follow the staff members English. She was also very curt and hung up while I was still endeavouring to follow what she was saying. I then emailed the several addresses on the VA website setting out my query in detail. Responses from VA took around 7 days and were universally dismissive. They did not address my concerns at all and the one line reply essentially amounted to , “we cannot and will not offer assistance”. Very unprofessional and frustrating. It appears once off the ground the airline shows some potential but on the ground it is still very much stuck in a communist mindset.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteParis to Melbourne
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"took two hours to check into the flight"

(Japan)

Trip Verified | I had the misfortune of booking this airline for a family trip to Da Nang, Vietnam. The airline emailed on multiple occasions to adjust the flight time and seating ahead of the trip. 24hrs beforehand, it was not possible to complete online check-in despite getting multiple emails from Vietnam Air asking me to check-in online. On the day, queues at the flight check-in desk were out of control and it took two hours to check into the flight. The airline didn't open the check-in until 30mins after the scheduled departure time. The flight departed two hours behind schedule. Inside the plane, my daughter's screen didn't work. The coffee on board the flight was good and the service was OK too. After arriving two hours late, we missed our connection from Ho Chi Minh to Da Nang. An alternative booking was made for 3 hours later. Upon arriving in Da Nang we were informed that our bags had been left in Ho Chi Minh (this seemed to affect at least 20-30 people on this flight). We were promised their return by 11.30pm that night but didn't receive until 12.30am. The bags eventually arrived soaking wet.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteTokyo Narita to Da Nang via Ho Chi Minh
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"emailed us 3 times to inform of flight changes"

(Singapore)

Trip Verified | My family of 11 booked our flight to Vietnam in Dec 2023, flying via HCM to Dalat. Even before we set off, the airlines emailed us 3 times to inform of flight changes due to operational reasons. It not only caused us stress due to disruption to our tour schedule but also incurring international call cost to make alternative arrangements. There is also inconsistency in their procedures. When we call their customer service line, we were told that because our transition time is less than 100 minutes, we have to change to a later flight and asked us to email in our request. After I have sent in my request for change, I received a reply that said that their ground staff can help us with our transit even though our transit time is only 95 minutes. The only consolation was that the customer service of their air crews were good. Vietnam Airlines needs to improve their flight schedule planning in order to call themselves a 4 star airline.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSingapore to Dalat via Ho Chi Minh City
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no