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Vietnam Airlines Customer Reviews and Vietnam Airlines Passenger Trip Reports



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Vietnam Airlines Customer review :  7 June 2013 by Alexander J Ross    (Australia)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My holiday was to start in June 2013 so I booked in Feb 2013. Advised that flight no. 1314 from Saigon to Da Nang. One month before my holiday the flight was cancelled and the times changed - flight no. 1316. Then on arrival in Vietnam advised again that the flight was cancelled and changed to flight no. 1318. On arrival to Saigon airport advised that the flight no. 1318 was delayed for a total of 6 hours for a 1 hour flight. All I can say is that this is very poor service from an airline that has a monopoly position in the local market. They need some serious competition to sharpen up their service standards.



Vietnam Airlines Customer review :  5 June 2013 by T Kaminski    (Germany)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Siem Reap - Luang Prabang, April 30th. Plane looks new but the cabin was not very well maintained with dirty windows, loose tables and my backrest would not stay upright. Disappointing service for the relatively high prices with just a rather disgusting sandwich, an apple and soft drinks offered. No tea or coffee or beer. Flight attendants are courteous but do not smile or interact with passengers and that despite the flight being almost empty. However they got us there safely and on time.



Vietnam Airlines Customer review :  3 June 2013 by Bernardo Keller    (Switzerland)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight VN931 on 24 May 2013, from Luang Prabang (Laos) to Siem Reap (Cambodia), an ATR72 aircraft, only 7 passengers on board, a cabin crew of 3 flight attendants (all men). After takeoff a small meal box with a cake and a desert was given to each passenger, no drinks, not even water for a 1hr 45mins flight, and it was not a cheap flight! A big surprise to see all flights attendants sleeping, one in the front row and two others at the rear of the aircraft. They only woke up when the captain announced landing at Siem Reap Airport!



Vietnam Airlines Customer review :  30 May 2013 by Johan Verelst    (Belgium)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Long haul from Paris CDG to Hanoi. Good food on board, but service of flight attendants and inflight entertainment is very poor. Have also flown with them domestic and no comments therefore. Flights always on time and good service. Will never fly long haul with them again.



Vietnam Airlines Customer review :  29 May 2013 by M Adler    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Our return flight from Saigon to Gatwick on 22 March 2013 was delayed by 8 hours. When we arrived at Saigon from Da Nang we were met in the arrivals area and were very quickly and efficiently transported to the Park Royal Hotel where we allocated a pleasant room and given vouchers for dinner and breakfast. Next morning an alarm call woke us and after breakfast we were mini-bussed to the Airport and boarded our flight for a very smooth ride back to the UK. It all worked like clockwork!



Vietnam Airlines Customer review :  29 May 2013 by R Bodycoat    (Australia)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Recently travelled from MEL to HCMC then returned from Hanoi to HCMC and onwards to Melbourne. On the trip from HCMC to Melbourne we were less than impressed. The stewardesses made a great show of coming around to take our meal orders then proceeded to bring the meals out one at a time. By the time they reached us (we were in the centre in row 3) they had run out of our chosen meal so we were given the choice of pho or instant noodles - not what I would consider "Business Class" food! There was only one toilet in this cabin. We were not impressed with this airline.



Vietnam Airlines Customer review :  29 May 2013 by Kari Esplin    (Australia)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Sydney to Frankfurt, on return, London to HCMC for a holiday, then HCMC back to Sydney. Check in - despite the flight having the same flight number all the way to Hanoi we were told at business class checking that we needed a visa for our transit! Because the HCMC to Hanoi sector was domestic! $137 and a very stressful hour later we had our visa's. No apologies from VA staff that their itinerary gave no indication of this. Land in HCMC and have to go through immigration and customs - at peak arrival time, then change to the domestic terminal. Back through more security to finally connect with our flight to Hanoi and onto Frankfurt. On the return, we should have known better, but get to Gatwick, buy our duty free and then find our we are transiting in Frankfurt (again same flight number, no mention of transit on our itinerary). Because our boarding pass made no mention of a transit the duty free staffer did not seal our French champagne - consequently we lost it to the German Customs authorities. Even the map in the airline magazine shows direct flights from Gatwick! Finally on our last leg of our journey, now travelling with 2 of our kids. We tried to get all of us into the business lounge, and were prepared to pay for the kids. But no we could come in, they could pay $30 each but had to use another lounge. The lounge was virtually empty, it's not as if they were taking valuable seats! Business class seats are not proper beds - not even close - they are hard as nails and the food was awful. Never again! We booked eight people with this airline and it was a massive mistake.



Vietnam Airlines Customer review :  27 May 2013 by Y Ren    (Australia)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HCMC-Hanoi in economy. Check in at domestic airport, staff are not so friendly but did the job. As an elite plus member of sky team, you do have sky priority service but can not bring a friend. Vietnam airline also refused Skyteam Elite Plus member to access its lounge. I have to pay 18 dollars to use the lounge. Boarding was smooth, 777-200 aircraft has best economy seat. No AVOD program during the 2 hours flight. Cabin crew did the basic work and nothing really special, food was pretty average as well, only coke and water available. We landed in Hanoi on time, luggage out not too long after we landed but my luggage was so wet even the clothes and shoes inside are wet. It is definitely a basic airline and totally 3 star.



Vietnam Airlines Customer review :  21 May 2013 by S Barnetson    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We travelled Australia to Frankfurt via HCM and London to Australia via Hanoi and cannot complain. We were met in HCM taken through airport to hotel for 8 hr layover, fed and taken back to Airport. On way back London Gatwick via Frankfurt to Australia we had great crew good meals. Yes seats not lie flat but good all the same. Service was friendly especially on Hanoi-Sydney leg. Yes planes not the newest but great leg room and food good. Overall would highly recommend them as alternative Australia to UK, Europe, Airline. Bonus if Flying Business class out of Sydney you use the Qantas Business lounge at Sydney.



Vietnam Airlines Customer review :  20 May 2013 by Purna Ananth    (India)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew 4 legs between Bangkok and Ho Chi Minh and Ho Chi Minh and Cam Ranh. All the airplanes were new and reasonably clean. Sufficient leg room. Service was efficient though not overly friendly. We got the special meals we had asked for on the international leg. Flights were pretty much on time, and check in was quick and easy. Baggage arrived without much delay. No complaints.



Vietnam Airlines Customer review :  14 May 2013 by B van Sante    (Netherlands)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew several domestic flights and BKK-HCMC. Domestic flights on new A320, only bottled water offered. Staff friendly, As a Sky team elitePlus member no access to lounge on domestic flights, however they do offer Sky priority at check in. No mileage for lowest booking classes, but tickets were very cheap. From BKK to HCMC a small hot meal was offered and variety of drinks including beer was available. Lounge in BKK shared with AF/KL and offered a variety of drinks and quite descent food. All in all a 3* product.



Vietnam Airlines Customer review :  9 May 2013 by T K Hill    (Vietnam)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SGN to Colombo and return. Smiling staff and friendly service. A pretty good meal on a fairly short flight with beer and wine included. Clean, spiffy, if not new Airbus equipment on both legs. Highly recommended.



Vietnam Airlines Customer review :  5 May 2013 by Hoang Nguyen    (Vietnam)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Ho Chi Minh to Bangkok. Flight time is so short (~65 mins) but full service with food, tea and coffee. Cabin attendants but take care passenger well. Entertainment is nothing, should have some short videos for relax.



Vietnam Airlines Customer review :  2 May 2013 by Peter Johns    (Australia)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Melbourne to HCMC on the 30th of April. Absolutely fabulous and best value for money. On time, great food, smiling attentive service, clean plane and clean toilet. Vietnam makes a nice stopover on the way to Europe and all in all, a great way to fly.



Vietnam Airlines Customer review :  25 April 2013 by C Hunt    (UK)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

London-Ho Chi Minh-Danang-Ho Chi Minh-Frankfurt-London. Flew out premium economy to Ho Chi Minh. I was presently surprised. Premium economy seats had a lot of leg room and separate cabin. Service very good, food acceptable, drinks brought constantly, they did run out of gin, beer and sparkling wine. However we went to the rear galley of economy and they let us help ourselves to the bottle! Sandwiches also served. Crew were pleasant, sometimes off hand. However as tvs don't work and the plane is in need of refurbishment. Both internal flights in economy, newer clean planes, service good, left on time. Return flight via Frankfurt, upgraded to business with option town, resulted in return journey costing only 140 more each than premium. Lots of leg room, seat not flat but enabled us to sleep. Food ok, service good at meal and drinks time but didn't see them for 6 hours - everyone was sleeping. Most of the plane was held together by tape and it was dirty. TV worked in business but kept falling over! Not sure I would fly with them again.



Vietnam Airlines Customer review :  24 April 2013 by R Vogt    (Germany)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Back to Germany from SGN to FRA on B777-300 in Economy Deluxe. There's nothing negative to say about the flight - I could sleep all the time between dinner and breakfast. Food service was good and for the night every passenger got a bottle of water. If you want to have anything else to drink the crew reacted very soon and come to the seat.



Vietnam Airlines Customer review :  24 April 2013 by R Vogt    (Germany)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flying from FRA to SIN via HAN on board B777-200 and A321. The crew on the long haul flight from FRA to HAN was very friendly and attentive. The food and beverages were more than enough with a very good choice between different kinds of meals. The staff in Hanoi was very helpful and guided me personally to the transfer counter and the security check - so everything was easy to find. The short flight from HAN to SIN (2.5 hours) on A321 was excellent. Staff were friendly and cared about passengers. Beside the short flight there were printed menu cards and a choice between three menus. Both flights were on time and gave me a very good impression of VNA.



Vietnam Airlines Customer review :  22 April 2013 by Paul Steer    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

The long haul from Gatwick to Ho Chi Min City was appalling. We took off at 12 noon, were fed at about 1pm (barely edible), we hardly saw a member of the cabin crew until they gave us breakfast 10 hours later. The inflight entertainment did not function, and the end of the arm rest was broken and with sharp edges protruding, it was reluctantly taped at the third time of asking. The cabin lights were turned off until we were given breakfast. They were treating it as a night flight. The seat was uncomfortable and the general condition of the plane was shabby and grubby. It was a dreadful trip, the cabin crew, when they did appear, were unhelpful at best. Their internal flights were much better. Counter staff said there were no premium economy seats available, this was untrue.



Vietnam Airlines Customer review :  19 April 2013 by M Mangham    (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

London Gatwick - Hanoi - Ho Chi Minh - London Gatwick. Direct flights and choice of seats are the only positive points. Crew are quite surly and, as said before, not seen for hours after meals are served. On both flights, one of our screens was not working as were quite a few others. When people called the crew, they kept saying they will reboot the system but never came back to check so we assumed that either they did not bother looking into it or they knew it was hopeless! Also we flew over 2 different months but the films were not changed with limited choice. Food was awful both Asian or Western style and drinks choice limited. Will not fly again with Vietnam Airlines and will not recommend.



Vietnam Airlines Customer review :  19 April 2013 by C Gosling    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LGW to Hanoi. Very poor flight, no entertainment on any of the screens, plane scruffy, toilets dirty, staff not seen unless dishing out food and drink, very small amount of drink given and only came round once. Seats very small and not much leg room, and I am only 5ft 2. Internal flights were 100 per cent better. Would not fly with Vietnam Airlines long haul again. Flight home to LGW was no better.



Vietnam Airlines Customer review :  17 April 2013 by Richard Gray    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

London Gatwick Ho Chi Minh City economy. Only airline offering (twice weekly) direct flight, but service so poor advise avoiding. The food was OK, no drink offered beforehand, wine with meal was less than half full plastic beaker, the crew disappeared for next 8 hours. Worse, they first shut the window blinds and turned off the lights - it was 12 noon departure from London but crew presumably on Vietnam + 6 hours time - and the overhead lights didn't work. Called crew who confirmed they don't work, thanks, and failed to understand the concept of reporting a fault. And, the entertainment system didn't work so 8 hours in the dark in undersized seat with no entertainment or reading light. Fortunately, we had two torches so read by torch light. Traveller's tip : take a miner's lamp if you fly Vietnam Airlines.



Vietnam Airlines Customer review :  15 April 2013 by M Watkins    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Overall the flights were good except for our trip home. The plane looked like it hadn't been serviced, there were crumbs still on the floor and dirty marks on the screens and trays. Staff did what they needed and were pleasant. When checking in I asked for a window seat not on the wings I still got seated right on top of the wings, maybe a language barrier but this did happen on 3 occasions. The internal flights in Vietnam were fine.






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