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Vietnam Airlines Customer Reviews and Vietnam Airlines Passenger Trip Reports



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Vietnam Airlines Customer review :  28 January 2013 by J Morgan    (Australia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew on a range of domestic and international flights: Hanoi-Nha Trang-Ho Chi Minh City-Melbourne. The HAN-NHA flight was terrible. The plane was hot and the meal was horrible. The second flight from NHA-SGN was only a short flight. The planes were clean on both domestic legs. On the international flight from SGN- MEL, the A330-200 was extremely cramped. The food was reasonably good. The AVOD is poor however and constantly freezes despite the cabin crew's best efforts to fix it. The cabin crew were quite friendly on this leg.



Vietnam Airlines Customer review :  25 January 2013 by Barry Clarke    (Sweden)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

In past 6 months i have flown 6 international flights and 4 domestic flights with Vietnam Airlines. Have flown Frankfurt to Hanoi return. Hanoi to Nha Trang. Hanoi to Da Nang. and Hanoi to Bangkok return. Very friendly staff and excellent food onboard. Will be flying them again soon to Hanoi.



Vietnam Airlines Customer review :  23 January 2013 by P Scannek    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

January 5 2013. LGW-SGN-DAD / HUI-SGN-LGW. Swissport ground staff at LGW very unapproachable and cold faced. Boarding was smooth at least. Vietnam Airlines operate very tired looking 777-200ers, 3-3-3 config. Cabin crew on all sectors were unfriendly and lacked common knowledge of the English language. LGW-SGN flight left on time and lunch was thrown out by the crew with a selection of drinks. Inflight entertainment is a small screen with about 4 channels if they are working. Don't bother using your call bell, we did not see the crew in the cabin for about 9 hours. Prior to take off none of the crew checked seatbelts / seats upright / electronic equipment etc. Seatbelt sign came on throughout the flight which nobody checked. Upon Landing baggage was in the aisles, blankets not stowed away. Vietnam airlines domestic product is dreadful - old A321s and no service on a 1hr 20 flight - a bottle of water and a wet wipe. HUI-LGW via SGN - similarly dissatisfied service, flights on time to say the least. Cabin was extremely hot on SGN-LGW sector, asked 3 times to turn it down but this request ignored. I shall never travel with them again.



Vietnam Airlines Customer review :  17 January 2013 by R Vogt    (Germany)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SGN-BKK-SGN, A321. Both flights were on time. Service was excellent and the staff very friendly and enthusiastic. Though the flight time was only about 1.5 hours, VN provides a choice between two different meals and many different beverages. A good choice for travel within South East Asia.



Vietnam Airlines Customer review :  15 January 2013 by P Doig    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

London Gatwick to Hanoi return. On the way out there were no PTVs, the mainscreen TV's did not work, the cabin was incredibly hot, and the toilet behind my seat was broken. The seats were in poor condition. On arrival we waited over an hour for our baggage with no explanation or apology. I paid for a standby upgrade option on the way back, and asked to upgrade to business class at the Vietnam Airlines desk in Hanoi airport, but was told it was full. I later discovered this not to be the case. Only mainscreen TV's on the way back although the TV in the aisle did work this time. There were no midflight snack sandwiches on this flight, but the Asian option of pot noodles I did not want. On arrival to LGW we were told that not all the baggage had been put on the plane and were given forms to fill in. We spent 4 hours in the airport queuing to hand in our forms.



Vietnam Airlines Customer review :  15 January 2013 by N Standen    (Vietnam)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HCMC - Paris. Though VN Airlines say they have web check in, the facility on their website does not function, and they have no web check-in desks at the airport. Entertainment non existent and silence from the flight deck. Minimal food/beverages provided, and all in all a long boring and uncomfortable flight - not to be recommended.



Vietnam Airlines Customer review :  11 January 2013 by Simon Smith    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We used Vietnam Airlines for 2 domestic flights and one short international flight (Hanoi-Siam Reap). All flights were on time and used fairly new Airbus aircraft. Legroom was quite limited but no worse than other short haul flights. Inflight service was limited to a small bottle of water on the domestic flights; we got a small meal on the international flight but the quality was very poor even by airline food standards. I suggest eating beforehand - though not at the airport, as options for food/drink at airports in Vietnam were surprisingly bad for a country with such great food. I bought the tickets on the Vietnam Airlines website without any problems; the domestic flights were very good value (about $60 each), the international flights rather less so.



Vietnam Airlines Customer review :  10 January 2013 by J Eibin    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

London Gatwick to HCMC on 19 Dec 2012, returned 5 Jan 2013. Booked seats in Deluxe Economy giving you a little more seat space and leg room. As soon as we boarded (both flights on time) and took our seats we were offered juice or water and a cold towel wipe. Staff brought round the menu's and you could chose from an Asian or European style meal. The food was good, and you got metal cutlery! You could also chose drinks from beers, wines, spirits, soft drinks - all free of charge. After dinner the lights dimmed enabling you to sleep and take advantage of the complimentary pillows and blankets or make use of the in-flight entertainment with complimentary headphones. During the flight staff didn't always come round, sometimes you had to go to them or press your attention button. A couple of hours from the end of the flight breakfast was served, again a choice between an Asian or European style meal. Overall our flight was great, I would definitely fly with them again and upgrading to Deluxe Economy seems to be the way forward. We also had an internal flight from Nha Trang to HCMC this was 30 mins delayed but staff were friendly and the flight was good.



Vietnam Airlines Customer review :  10 January 2013 by R Davidson    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DAD-SGN. Short flight from Da Nang to Saigon on new A320 aircraft. Our original flight was cancelled so we were put on the later flight. Fearing we would miss our connection to Dubai at Ho Chi Minh we suggested we all take more hand luggage. Check in people said they would ensure our bags got there quickly and gave our checked bags business class tags and put us near the front of the plane. Service on board was simple but acceptable for short flight. Very comfortable. When we landed we were all allowed to travel with the business customers on the first coach to the baggage reclaim. Bags were first off within 3 minutes of arriving. Very impressed. We did not miss our connection!



Vietnam Airlines Customer review :  10 January 2013 by S Patterson    (Thailand)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LGW-BKK via SGN. Plane was very old and looked unclean. Seats were rock hard and leg room was insufficient due to some a box under the seat in front of me. No entertainment apart from big screen at front of plane. Food and staff on board ok. At check in I asked for exit row seats and was told they were all taken, I couldn't understand as I was first in the queue for check in and there was no web check in. Would not recommend.



Vietnam Airlines Customer review :  7 January 2013 by L Tan    (Singapore)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew economy on domestic A321 from Danang to Hanoi. Plane was in a good condition. Leg space was really good, more than larger carriers' economy class. Though it was a short flight, no food was provided. A packet of snacks or a sandwich would be great. Service was good. Flight was smooth. The only thing was that the flight I originally booked for was cancelled so I had to take the later flight.



Vietnam Airlines Customer review :  2 January 2013 by P Wright    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Gatwick - Bangkok (via Hanoi) and returned via Ho Chi Minh City. Going out was fine, flight was fine, food fine, although entertainment system awful and old, about 3 choices of film which for a 13 hour flight is not sufficient. Coming home awful. Woman dropped my boyfriends passport down the side of her desk, finally mechanics came and took the desk apart and found the passport. Got to Ho Chi Minh City, was 9.30pm, flight to Gatwick was due to be midnight, but had been delayed to 9am next day. Waited 3 hours in airport to be told what was going on, not offered any water, no shops to buy anything. Then taken to a hotel. The next day coming back sat around for 2 hours without being told what was going on. No apologies or anything. The most disorganised airline. Will never use again.



Vietnam Airlines Customer review :  2 January 2013 by Andy Van den Bergh    (Poland)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PRG-CDG-HAN, skyteam elite member. Economy class segment: PRG-CDG on Airbus a321. Seat ok. Had emergency exit seat (not upon request). No seat in front so leg space enough. No view outside due to lack of window. 4 small biscuits as a snack - poor for a 1.5 hr flight. Stopover in CDG: a nice 30 min walk between the 2 gates. In the mean time went to the check in counter to ask for a window seat. Upon arrival at the gate I asked about the seat and immediately received upgrade to economy plus cabin. I took advantage of the possibility to go to the Air France lounge. Seat was great, legroom more than ok. Food is as usual on VN very good. Rice noodles upon request during the night. PTV (a little outdated system that takes time to get along with). Overall a good experience.



Vietnam Airlines Customer review :  25 December 2012 by K Eshelby    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Just had a return trip LGW-BKK, out via Hanoi, return via HCMC. Outward flight was approx 1 hour late from LGW, within an hour of the flight we had been given the food! Menu for the opposite direction and I had sussed out my in flight entertainment didn't work, when meals were served I was asked what I wanted from the menu! I told them and they didn't have it, the correct menu was taped to the trolley. In Hanoi I had a 3 hour connection, you can't change money 'airside' in Vietnam meaning I couldn't eat or drink. Return journey connection was also 3 hours in HCMC but was actually 11.5 hours, we were put up in a hotel but it took almost 3 hours for Vietnam airlines to organise it. When we eventually got going there was no apology from cabin crew or captain of plane and arrived LGW 15.20 instead of 06.45 on Dec 1st.



Vietnam Airlines Customer review :  19 December 2012 by A Hall    (Australia)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Sydney-HMC-London in September (inflight entertainment did not work). Returned in November (inflight entertainment did not work), seemed like this was pretty normal as none of the cabin crew seemed surprised. Wife became ill on the flight and noticing that there were very few in business class, I asked if she could be moved to get some fresher air (just until she felt better) I was given an abrupt 'these seats are only for business class passengers'.



Vietnam Airlines Customer review :  19 December 2012 by Thomas Teuscher    (Switzerland)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew business class end October, Paris-Hanoi-Sydney and Sydney-HCMH-Paris in business class. A main reason for using VN long haul to Asia is that you get 12hrs legs which allows for good time to work, eat watch movie and get real night sleep. Love the noodle snack option. 777's are dated, the IFE gets changed every couple of months so on my itinerary I quickly ran out of options. You get 6-8 hours transit time in Vietnam allowing a quick visit to downtown. All in all I find VN business service good value for money.




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