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Vietnam Airlines Customer Reviews and Vietnam Airlines Passenger Trip Reports



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Vietnam Airlines Customer review :  17 April 2013 by Richard Gray    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

London Gatwick Ho Chi Minh City economy. Only airline offering (twice weekly) direct flight, but service so poor advise avoiding. The food was OK, no drink offered beforehand, wine with meal was less than half full plastic beaker, the crew disappeared for next 8 hours. Worse, they first shut the window blinds and turned off the lights - it was 12 noon departure from London but crew presumably on Vietnam + 6 hours time - and the overhead lights didn't work. Called crew who confirmed they don't work, thanks, and failed to understand the concept of reporting a fault. And, the entertainment system didn't work so 8 hours in the dark in undersized seat with no entertainment or reading light. Fortunately, we had two torches so read by torch light. Traveller's tip : take a miner's lamp if you fly Vietnam Airlines.



Vietnam Airlines Customer review :  15 April 2013 by M Watkins    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Overall the flights were good except for our trip home. The plane looked like it hadn't been serviced, there were crumbs still on the floor and dirty marks on the screens and trays. Staff did what they needed and were pleasant. When checking in I asked for a window seat not on the wings I still got seated right on top of the wings, maybe a language barrier but this did happen on 3 occasions. The internal flights in Vietnam were fine.



Vietnam Airlines Customer review :  3 April 2013 by N Bower    (Vietnam)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I fly VN502/503, HCMC to BAIYUN, Guangzhou at least 2 times per month for the last 2 years. Tan Son Nhat airport is very busy with tourists, Vietnam airlines check-in staff are incredibly slow and unfriendly. 3 Business Class check-in counters remain open and free, not processing the very long lines of economy passengers that often delay these flights. Always have to stand on a hot, crowded, jam packed bus on the tarmac before and after each flight. Aircraft dirty, toilets disgusting on these VN to China flights. Cabin Crew surly, unhelpful and safety is not a priority. Food is horrible. Cabin attendants disappear after shovelling the food out.



Vietnam Airlines Customer review :  3 April 2013 by Alison Ellis    (Scotland)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Long haul flight from Gatwick to Ho Chi Min in an old aircraft. Apart from dishing out obligatory drink and meals, did not see cabin crew until time to land. They seemed indifferent and uninterested in passenger welfare or need. Had to help ourselves to drinks (as did other passengers from a tray left in serving place). Cabin crew were solemn faced. Would not fly again or recommend.



Vietnam Airlines Customer review :  30 March 2013 by R Payne    (Australia)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Sydney-Saigon. Aircraft seemed pretty new. Everything worked. Food of adequate standard. On time. Seat pretty cramped but typical. Service polite and efficient but not friendly. Saigon-Hanoi: Old clunky aircraft. Video screens and audio did not work properly. Meal not heated properly. Hanoi-Hoi An: Cambodian Air plane. Seemed pretty new. Everything worked Only water and wipes on one hour flight. Hoi An - Saigon: Old, clunky aircraft. Only water and wipes on this flight. Saigon - Sydney: Another old aircraft. Seat old. Delayed half hour. A hole in armrest where some button had once been. Screen small and would not stow in seat. Picture on screen poor. Games control button deeply encrusted with filth. Edge of tray broken and very uncomfortable to use. Food was served hot and of acceptable quality. Fairly cramped and uncomfortable. Usual efficient service.



Vietnam Airlines Customer review :  25 March 2013 by Paul Hillier    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Singapore to Hanoi return. An acceptable service for the money paid, staff tried really hard, aircraft getting on a bit, so entertainment poor for a 3hr flight, but not a deal clincher. Would certainly fly Vietnam again.



Vietnam Airlines Customer review :  21 March 2013 by René van Zijl    (France)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Business on domestic flights excellent, with real BC seat. On the international flight from Hanoi to Paris we disliked the seat, very hard, an angle of only 156°, decades behind other Asian carriers. Food very mediocre and limited choice. No wine list, and asking for a dry white Bordeaux, we got a dessert wine. We refused it and was changed for a white burgundy. The VOD was not working, so sleeping was the only impossible alternative, but seen the poor seat and with the passenger in front almost on your knees, makes sleeping almost impossible.



Vietnam Airlines Customer review :  13 March 2013 by Mia Wauters    (Belgium)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I travelled back home in business class with a broken collarbone and ribs on the flight form Ho Chi Minh City to Paris. Although I was mentioned as a passenger needing medical assistance, I never got any support from staff on the plane. Upon arrival the other passengers had to help me get with hand luggage and with my clothes. I find this absolutely unacceptable.



Vietnam Airlines Customer review :  12 March 2013 by B Harris    (Australia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SIN-HAN. Experience ok, food good. Took over an hour and a half to collect meal trays after service. Leading to a 20+ person queue for bathrooms. Hostess's did job without being friendly or smiling. Left and landed on time.



Vietnam Airlines Customer review :  12 March 2013 by M Kemp    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HKK - Hanoi on 30th Jan, then Hanoi-Danang 1st Feb, Danang-BKK (via HCM) on Feb 7th. All routes were on relatively new looking A321s or A320s. International service was good with decent entertainment and food. Flights from their hubs (Hanoi and HCM) were on time but our Danang-HCM leg was delayed 90 mins with no explanation. We had lounge access in HCM which was comfortable, though the drinks selection was poor. Danang airport was very nice in contrast to HCM and Hanoi especially - very old and a terrible waiting area for domestic flights. The HCM domestic-international transfer requires you to leave switch terminals by walking outside. Overall, however, a good experience and recommended for domestic/regional routes.



Vietnam Airlines Customer review :  5 March 2013 by C Fletcher-Wood    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

In Feb 2013 we took four flights with VN and two with their codeshare partner Cambodia Angkor Air (49% owned by VN). These flights were SIN-HAN, HAN-HUI, HUI-SGN, SGN - REP and return (K6 flights), and SGN- SIN. We were travelling in Business Class, but we were very impressed with VN's (and K6's) overall performance. AF and KLM could learn from the way in which VN handle priority boarding and (except on one flight) baggage handling. A couple of the A321s were brand new, the others in good condition. The food was well judged for the length of flight and time of day. We had supper in Hanoi with friends who had travelled LGW-HAN the previous night, one couple in Business Clas, one in Premium Economy (called De Luxe by VN). Their comments backed up those who refer to IFE systems not working on VN's long-haul flights.



Vietnam Airlines Customer review :  26 February 2013 by P Moose    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LGW-HAN and SGN to LGW. Both flights departed and arrived on time. No problem getting window seats / seats together, no unexpected stops. Crew did their jobs to an 'acceptable' standard, one or two were quite good. Upholstery had seen better days and the first set of headphones we got on the way out were dodgy. Food was fine - two choices at each meal and no problem pre-ordering a vegetarian meal. Films were 2012 releases and, a new one on me, they have selectable camera views from the cockpit and beneath the plane which can be quite dramatic during take-off and landing. Direct flights saved us a lot of time and airline choice saved us a lot of money - would definitely use again.



Vietnam Airlines Customer review :  22 February 2013 by TK Hill    (Vietnam)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SGN to Danang return on Airbus 321. Avoid seat 39 on the starboard bulkhead. It does not recline. Clean airplanes and OK cabin staff. Return flight to SGN left 30 minutes late because of late equipment arrival, which seems to happen a lot with VN Air later in the day. Insipid, annoying background music while boarding and disembarking. Every carrier plays it and I do not understand why. My inflight experience is certainly not enhanced.



Vietnam Airlines Customer review :  19 February 2013 by C Taylor    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Very good direct flights, Gatwick to Hanoi and then Ho Chi Min back to Gatwick, both direct. Seats were comfortable despite 10 hours one way and 12 coming back. Service very good.



Vietnam Airlines Customer review :  7 February 2013 by B Thomas    (Australia)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Awful experience. Had an early morning flight from Phu Quoc to Ho Chi Minh City, with a connecting flight from Ho Chi Minh City to Da Nang. The plane never turned up and passengers were told an hour after departure time that the flight had been cancelled with no announcements prior to this. Went to the service counter to ask to be put on the next flight to Ho Chi Minh but were told we were not in the system so there was nothing they would do. Service staff were extremely rude and unhelpful. Next flight left and we finally got put on a flight later that day by which time we had missed our connecting flight. The later flight was also delayed 2 hours with barely any explanation made to passengers.



Vietnam Airlines Customer review :  6 February 2013 by S Marks    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Very happy with the flight and the service. Excellent value for money! London Gatwick to Hanoi, but both outward and return flights ran to time, there was adequate legroom and the food and service was very good. True, there did seem to be the odd screen that was stuck on games, and we also had the same films on the way back as those seen 3 weeks earlier, but since the return flight left at midnight and arrived at 6.30 it didn't matter. The landing at Gatwick with a full plane was one of the most gentle I have ever experienced. In terms of value this was unbeatable! I would definitely fly with VA again. We also took short flights to Luang Prabang and from Siem Reap, and again very punctual.



Vietnam Airlines Customer review :  4 February 2013 by Roger Stone    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HKG-SGN-HKG in Business Class. I was completely satisfied with the service, on-time performance, and food and wine. On the Ho Chi Minh City-Hong Kong flight the service was exceptional with a charm, efficiency, and elegance rarely found with the larger major world airlines these days. The lunch menu was remarkable with 3 good choices covering Asian and Western needs. Both my flights that I travelled on were exactly on time. The only downside to the flights was the use of a shared 'business lounge' in Hong Kong. However, the Vietnam Airlines lounge at Saigon Airport is perfectly fine for working and for refreshments. From this experience I think I shall look to use VN Airlines for business travel again.



Vietnam Airlines Customer review :  31 January 2013 by Richard Maskery    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

5th December 2012, LGW to Hanoi. On time departure, extra leg room seat as requested, entertainment not great - very tired but food was good and staff were friendly. All in all excellent value for money. These are the first of the 777s so need a refit sooner rather than later but all in all pretty good service.



Vietnam Airlines Customer review :  31 January 2013 by A Shaw    (Australia)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Business class SGN-SYD, 28/1. Traveling alone with 2 children. I booked 3 seats in a row, 3A, 3C and 3D. Plan was to sit 2 year old next to window as quiet and dark and therefore hopefully (for everyone's sake) she would sleep! At departure gate I was told seat 3A is broken and given new boarding cards, all in different parts of the cabin. I explained my 2 year old could not sit alone, however no alternative could be found except me in the 'broken' seat next to her. Cant understand why departure staff could not have rearranged seating prior to gate to accommodate us together. IFE terrible, seats, even those that worked, were hard and uncomfortable. This airline is deteriorating each year.






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