"video system was working poorly"
2 reviews Irene Nicholson (Taiwan)
✅ Trip Verified | The video system was working poorly for the entire right side of the plane if not the whole plane (I couldn't see) was not working properly. Over 12 hours I managed to watch one movie I had seen before with a lot of interruptions in quality ie suddenly stop. Various people complained and were moved to other seats but it seems to not have made a difference. The flight attendants were running up and down trying to sort this out for various people who spoke up while also trying to serve meals. This is not their fault and re-setting a few times did nothing. The meals were good, the Asian one more strongly spiced and not bland. They served a meal about an hour into boarding about 2.30 pm Paris time. Then later at unknown time a breakfast. It seemed that instant noodles were available at all times. Arrived on time. Smooth transition to departures although I had an 8 hour wait till my connection. If only the video was working.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Paris to Taipei via Ho Chi Minh City |
Date Flown | March 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"professionalism of all staff"
N Fontero (Canada)
✅ Trip Verified | I flew Paris to Hanoi in February 2024. We have spent 6 weeks traveling in Vietnam all trips with Vietnam airlines. I was impressed by the seating room and comfortable seats. But most importantly was the professionalism of all staff from ground to air. More than 8 trips never had one small issue, congratulations to all Vietnam airlines staff. The food served was also good quality. I will be traveling soon with Vietnam Airlines.
Aircraft | A350-900 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Hanoi to Paris |
Date Flown | March 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"it was a comfortable flight"
N Yee (Malaysia)
✅ Trip Verified | My first time trying this airline, it was red eye flight with a short transit time (1hr 10mins). I decided to go with this due to low fare at that time. The crews were lovely and helpful, they served hot meal even for the short part of KL to Hanoi and again Hanoi to Seoul. The landing and take off was extremely smooth to the point that i did not even realized we have touched the ground. There was no entertainment from KL to Hanoi as the plane was a little dated but with comfortable seats but the flight from Hanoi to Seoul was even better. The plane was brand new with good entertainment selection, it was a comfortable flight. Even with my returning flight Seoul - HCM - KL, it was as good as the one I went to Seoul. I am impressed with the services as they often offered drinks and snacks to us. Even with short transit time for both my trip (going and returning) the airport staff was accommodating and help us navigate quickly to the transit area by giving us some priorities. It would be better to have the new plane for the KL - Vietnam part but overall is still good.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Kuala Lumpur to Seoul via Hanoi |
Date Flown | April 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"expected a jet bridge"
65 reviews Richard Laycock (United Kingdom)
✅ Trip Verified | Flight was just over an hour, so was difficult to get a lot wrong. Good leg room, served a sandwich and non alcoholic drink. I would have expected a jet bridge given it was an international flight and the cost of the ticket, but it was on a remote stand upon arrival in Ho Chi Minh City.
Aircraft | A321 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Bangkok to Ho Chi Minh City. |
Date Flown | March 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"start changing my departure time"
Anthony Ao (Canada)
✅ Trip Verified | I booked to travel to Phu Quoc and 2 months after booking a preferred time, they start changing my departure time from 1 hour delayed to 7 hours delayed 3 days before travel date. Their explanation was that due to operation. I've tried contacting the airline with roaming charges while in Vietnam to ask for an earlier flight as I'm traveling with seniors and kids as well to visit the resort. They said they only have spots for 3 people for the earlier flight. I booked a 2pm flight and their available flight was 130pm. So they've decided to push my flight to a 9pm flight. I purposely didn't book a budget airline in Vietnam because of my worries of delays and issues with transfer while traveling with seniors and kids. All in all, I ended up canceling with a cancelation fee as well because they only waive cancelation fee if they change your flight for more then 12 hours 1 leg. Be careful when you book anything with Vietnam Airlines. I flew with them to Singapore and that flight had no entertainment and the food was horrid. Flight attendant spoke English fine at least. Seems to me they don't know how to sell tickets and open more routes if it's booked. Instead they book different times and push whoever not lucky.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Ho Chi Minh to Singapore |
Date Flown | March 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"inflight service was pleasant enough"
Rajashekar lyer (India)
Not Verified | The Business Class seats are amongst the worst I have sat it in. They recline about four inches and the arm rests are made of hard material Very uncomfortable for a five hour flight. The pricing was about 7-times economy fare which is very over priced because the only real additional value is priority check in and wider seats (2-2 instead of 3-3). Lounge at Ho Chi Minh airport was ok and the inflight service was pleasant enough although they don’t seem to understand English at all. The entertainment system also (on your mobile through WiFi) didn’t appear to have any English options. Unfortunately there don’t appear to be many other options for Mumbai-Saigon. A pity because I loved every part of my recent golf trip to Saigon and would go more often if the flight was more convenient & comfortable.
Type Of Traveller | Solo Leisure |
Seat Type | Business Class |
Route | Mumbai to Ho Chi Minh |
Date Flown | February 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"comfortable and spacious seats"
M Farlah (Indonesia)
✅ Trip Verified | It has comfortable and spacious seats, with halal certified food (Muslims don't need to worry or request for the special meals) that tastes good. The entertainment needs personal earphones and gadget to connect to the WiFi.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | DaNang to Jakarta via Ho Chi Minh City |
Date Flown | February 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"flight itself was largely comfortable"
N Tam (United Kingdom)
✅ Trip Verified | We flew from Siem Reap to Hanoi then on to Heathrow and had originally booked into economy class. As it was a night flight we decided that when we got to Hanoi we decided to upgrade to business which was done at a discounted rate. The staff at Hanoi once confirming that seats were available we were escorted through the airport getting to the head of many channels to ensure we got onto our flight. We then had under 2 hours to enjoy the benefits of the lounge. The lounge was acceptable with a decent choice of food and beverages but it could do with a noodle bar and a bar but as it was late, just after midnight this wasn't an issue as I wasn't in the mood for indulgence. Qatar Doha lounge and ANA's lounge at Haneda are better. Once seated on the 'plane the attentive FA presents you with a choice of drinks including a very nice champagne. They continued to be attentive throughout the flight and cannot be faulted. The flight itself was largely comfortable except for the 'join' between the backrest and the seat once converted into a bed. The topper helped but didn't remove the discomfort on my hip, I'm side sleeper. This forced me to sleep lower but this forced my feet into the narrow space. Once asleep this no longer became an issue and I slept better than in Qatar's QSuite. Food choice seemed very good but as said earlier I wasn't into food much at that time and only had a starter for my meal which was delicious. There seemed to be a glitch with my screen, I was in seat 7D, as every now and then the film would shoot straight to the credits and the screen wasn't very touch sensitive. When I mentioned this to the FA she did offer the option to change seats but I was settled and next to my wife so I declined. My wife had no such problems. However, the selection wasn't that great with few recent releases. This was the same for the music choice. Again, for the time of day not a major problem as I preferred to sleep but if I was travelling during daytime I would have been disappointed.
Aircraft | Boeing 787-9 |
Type Of Traveller | Couple Leisure |
Seat Type | Business Class |
Route | Hanoi to London Heathrow |
Date Flown | February 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"extremely attentive, polite"
Anders Pedersen (Denmark)
✅ Trip Verified | Bangkok via Hanoi to Hue in Vietnam February 2024. A321 aircrafts, both on time. Due to Lunar New Year, the flights were full, only business class had some seats left. Interline desk in BKK refused to issue my BP earlier than 3 hours early for departure. This issue did fortunately not bother the Skyteam lounge who accepted me with pleasure based on my ticket and status. The lounge is improving, now with champagne and a good, varied buffet. Could improve with a bar, a noodle station, and longer opening hours. My arriving luggage was delayed and had not yet arrived in BKK from my previous flights. As it was already checked in to Vietnam, the airline took fully charge to retrieve it for me. However, I had to depart BKK without my suitcase onboard. I made a PIR report in Hanoi and VN traced it for me in the following hours. They could transfer it to me a day later, as they had to wait for it to arrive in BKK first. They succeeded well, informed me well, and a day upon arrival in Hue it was delivered effectively and free of charges to my residence by motorcycle. Both flights had ten passengers of 16 seats available in business class. Seats were huge and comfortable. New Year dragon decorations in the aircrafts and in the Lotus lounge in Hanoi was a nice touch, well timed and well done. Welcome drinks (incl.champagne) on the 1st leg. Onboard, I was pampered well by the kind, respectful, and proactive staff: champagne, wine, four kind of beers and hot meals with three options. New type of icecoffe served as a new signature drink, “cloud coffee”. The FAs encouraged me to try out everything catered. They were proud to show me that VN business class catering has now improved significantly on this regional flights. Two FAs were assigned for business class alone; they were extremely attentive, polite, proactive, informative, fast, appeared very pleased, and were and truly pampering for each individual. I was addressed as Sir throughout. No individual IFE and no WiFi for these short flights. The domestic Lotus Lounge is huge and delivers a lot; it is a good asset for the airline. The domestic leg was fine as well - surprised to see that now also hot food/snacks are offered. I had pork satays with noodles and salad. In Hue airbridge debarking was pleasant. The luggage issue arisen from previous flights was handled well by VN, who traced it and delivered it at my doorstep the following morning.
Aircraft | A321 |
Type Of Traveller | Solo Leisure |
Seat Type | Business Class |
Route | Bangkok to Hue via Hanoi |
Date Flown | February 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
“wonderful crew on all flights”
Brendan Mortimer (Australia)
✅ Trip Verified | Thank you to wonderful crew on all flights to Paris and return to Perth. Your service was very good indeed as was most the food on offer. My wife did not like some but I did and kids thought ok too. Your inflight entertainment needs a bit of updating but in saying that there was enough, maybe add some more western movies and TV Your online booking service and app is not the best in the world. When I log in to my account I still have to re-enter booking reference and add my email. This is annoying as I already logged in so should be there anyway. It is not an easy system to use and can only guess older generation would struggle big time. Your counterparts such as Emirates and Qatar and Qantas have much more user friendly system. Price for families tickets were awesome. I will use you again and thanks again to you VA.
Aircraft | Boeing 787 & A350 |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Perth to Paris via Ho Chi Minh |
Date Flown | December 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |