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Vietnam Airlines Customer Reviews and Vietnam Airlines Passenger Trip Reports



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Vietnam Airlines Customer review :  14 January 2014 by Sandy Brown    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from CDG Paris to Hanoi. The flight boarded on time and the staff were very good. The seats were as normal for economy class. The seat back TV was good, not a great choice of films but it was fine. The service was excellent, very attentive. The food served was good and the selection was good.



Vietnam Airlines Customer review :  10 January 2014 by Georgios Vrontos    (Greece)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HKG-HAN and SGN-HKG both flights with A321, both flights excellent, on time with friendly staff. Food was delicious, 2 options of meat (Western / Asian) and 2 options of fish. 2 servings of wine, plus coffee or tea. What else do you want in a 2 hour of flight?



Vietnam Airlines Customer review :  8 January 2014 by J Rose    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MEL-SGN-MEL on A330 in Economy. Undoubtedly two of the worst flights I can remember in recent memory. First time on VN and will be the last time. Can't think of anything particularly positive to say other than one of the two flights was on time. Other than that, it was an awful experience. The A330 equipment is dated and falling apart. Masking tape used in several places to hold together broken parts. Problems with IFE on both flights, which required resetting the screen - unsuccessful on all occasions - so no video either way. Food was unfit for human consumption. But even worse was a compete lack of warmth or professionalism by the cabin crew or ground personnel. Very few smiles, cabin crew disappears for long periods at a time, is gruff when approached with a small request. Having flown several of the carriers throughout Asia, most of which are models of efficiency and great service, VN sits rock bottom in my opinion. This is an airline from the dark ages. And to make the experience even worse, we did a 'go around' before landing at MEL on a beautiful, calm, clear morning which didn't inspire much confidence from a safety perspective. Would avoid at any and all costs.



Vietnam Airlines Customer review :  8 January 2014 by R Vogt    (Germany)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

FRA-SGN on 21/12 in Deluxe Economy on B777. Flight was fully booked, despite this the crew were always very friendly and helpful - even in the middle of the night and came very quickly after calling them. IFE does not have such a big choice compared to other airlines but it was ok. Most movies were available in different languages (e.g. English, French, German). Quality of food (dinner and breakfast) was good and the quantity was more than enough. Menu cards were given soon after departure and for both meals there was a choice between Asian and western food. Amenity kit was a small plastic bag with toothbrush, sleeping mask, ear plugs and socks.



Vietnam Airlines Customer review :  8 January 2014 by E Hanagan    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I was very disappointed in the standard and grubbiness of the aircraft for a long haul flight thank goodness we booked economy delux because had we just booked economy it would have been even worse. The plane was so old only one toilet worked in our part of the aircraft and the inflight entertainment was non existent. The controls on the side of the seats were so worn we were unable to determine which was which. The staff seemed to be relaxed on the level of service that was provided. We were lucky to have a bottle of water half way through the 13 hour flight. I will never fly with this company again. Compared to the quality of Aircraft and Service using internal flights Vietnam Airlines need to get their act together and take some lessons from other carriers in the area.



Vietnam Airlines Customer review :  8 January 2014 by R Vogt    (Germany)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SGN-FRA on 31/12 in Deluxe Economy on B777. Like on the flight from FRA to SGN the crew were very friendly and helpful - even in the middle of the night. They came very quickly after calling them via the call button. In Deluxe Economy there was only 9 pax for 2 flight attendants, so the service was very personal. Menu cards were given soon after departure and for both meals there was a choice between Asian and Western food. The crew take the meal order personally and some minutes later the menu was brought directly from the galley to the seat (no trolley service). Quality of food (dinner and breakfast) was very good and the quantity was more than enough. Amenity kit was a small plastic bag with toothbrush, sleeping mask, ear plugs and socks. IFE has not such a big choice than other airlines but it was ok. Most movies were available in different languages (e.g. English, French, German).



Vietnam Airlines Customer review :  6 January 2014 by Michael Hollifield    (South Korea)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ICN-HAN-KUL on 12/25 and SIN-SGN-ICN on 1/2. Both flights departed and arrived on time. Two hour layovers in each airport. I booked a SkyMiles award for these flights one month out at 45,000 miles and $55 taxes. My friends paid for their tickets, which were around 300 USD less than non-stop on Korean Air. HAN airport is extremely basic - lots of tired-looking souvenir stalls, a random local restaurant that no one eats at and a Burger King. The terminal felt very empty at 2 PM in the afternoon. SGN airport is much newer, but spotty wi-fi and the same assortment of random tourist junk and a few restaurants. Keep your layovers there as short as possible. The planes to/from ICN were very old. Think pink walls, drop down TVs and a seat back TV smaller than most new cell phones. The movie selection was that you watched what they played, no choices. They offered a meal, but they all tasted the same. They also served supper after take off on the red eye to ICN, which is frustrating because you only get around 3.5 hours of sleep by the time they turn off the lights. The narrow body jets to KUL/from SIN were much nicer and newer. People say Korean Air has a warm cabin, but they haven't flown VN. Stiflingly hot the entire time. The cabin staff was kind to me during service, but I didn't need them for anything else. Overall, their service is a conundrum. They offer champagne and menus for economy meal service, but their planes are dated. We arrived safely and everyone was polite. I would definitely continue to travel Korean Air first, but the price is very nice if you're on a budget, just don't expect a lot.



Vietnam Airlines Customer review :  25 December 2013 by Anders Pedersen    (Denmark)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Domestic travels SGN-HUI-SGN-BMV-SGN-HUI-SGN. The airline is falling behind and no innovations for ages. A good amount of FA's have absolutely nothing to do apart from dishing out a bottle of water. Check-in from provinces only possible at the earliest 2 hours before travel (at times very limiting of flexibility). Transfers not possible with onward connections: one is dropped out to collect luggage, queue up for check in and security for ages (in Saigon 1-2 hours typically). What an unnecessary hassle and waste of time instead of allowing domestic transits. Tickets purchased in airports are not properly invoiced, just typewritten” and very basic. No entertainment of FA interaction on board but only a roaring silence during flights. Other airlines now take advantage of this ailing, boring, conservative airline (Jetstar, Vietjetair, Mekong, etc.) and have a fresh appeal. On the positive site: Delays are relatively rare. Luggage allowance are de facto generous. They have plenty town offices which provide direct services.



Vietnam Airlines Customer review :  23 December 2013 by Edward Soewanto    (Indonesia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

A321 from CGK-SGN. Poor transit airport. Flew A330-200, SGN-HAN. Quite nice facilities but need improvements. B777-200ER, HAN-SGN then SGN-CGK with A321 - quite a comfortable A321.



Vietnam Airlines Customer review :  16 December 2013 by D Haigh    (Australia)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

First travelled with VN when they first started flying to Australia. In those days the Cabin Crew gave the Business Class passengers gifts on leaving the flight. So much has changed but as a previous reviewer said, you get what you paid for. Flew from Sydney to HCMC and returned from Paris to HCMC and next day flew to Sydney. The flight was uneventful, food good, audio lousy and the beds dreadful. Once we arrived in HCMC we were off loaded onto the Tarmac without any warning. We only ever have carry on and to stagger down the stairs to a waiting bus was the last thing I needed on arrival. Staff pleasant and service good but other airlines have moved on but VN still lagging behind in comfort. Cheap and not nice!



Vietnam Airlines Customer review :  13 December 2013 by Bi Rancheng    (Singapore)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Return flight from SIN-SGN-ICN. Meal service was great! However flight from SIN-SGN the cabin crew had no smiles and due to the a small A321 the space was limited and they kept banging into me without any apologies. Service from SGN-ICN was good. However the return from ICN-SGN was disappointing. The check-in had more than 12 check in counters however they opened 6 for group check in and only 5 for normal economy check in and that morning they had 4 flights to Vietnam - I waited for more than an hour just to get my check in done.



Vietnam Airlines Customer review :  4 December 2013 by K Le Quang    (New Zealand)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Jakarta to Saigon, November 25, 2013 on Airbus 321. The plane departed a little bit late, Jakarta airport is chaos I flew for a round trip between SGN and HAN. The staff at SGN was nice though I had no idea why he was so slow in re-checking for my information as I had checked-in online previously. By the way, they dedicated a counter for check-in online passengers but it was unhelpful. And, worse, the staffs at HAN check-in counters were rude like I was begging them something. VN used A330 and B777 for my flights which were good, a bit comfortable. The stewardess' English was terrible though. Food was so disappointed to me with a cold thick sandwich. One of the worst in-flight meals I'd ever tasted. Two-hours flights were without any entertainment, so boring! Flying domestically, VN may be the best but for travelling overseas, I would say "No!" with VN.



Vietnam Airlines Customer review :  29 November 2013 by Tamawidjaja Gunawanto    (Indonesia)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Jakarta to Saigon, November 25, 2013 on Airbus 321. The plane departed a little bit late, Jakarta airport is chaos and nearly all flights have delays in departing or arriving. What surprised me was that the plane was pushed back while some passengers were still loading their cabin luggage into overhead lockers. Cabin crews seemed to be ignorant as they were busy organizing meal trolleys. Crews hardly smiled and when you asked something, they were very slow and sometimes just said "later" without being helpful. On the way back, November 29, 2013, the crews looked fresher but some were indeed not friendly. I will try to avoid using this airline in the future. Not mentioning long haul, short haul flight experience was not pleasant at all.



Vietnam Airlines Customer review :  27 November 2013 by Mike Halpenny    (New Zealand)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Melbourne - Hanoi via Ho Chi Minh. Flight left on Time from Melbourne, upgraded to business class using optiontown. Good comfortable seats great food excellent service and adequate inflight entertainment. Super service from flight crew. Day time flight so arrives into Ho Chi Minh at just after 4pm local time and departs from domestic to Hanoi at 1830. Just enough time to complete immigration and customs. Unfortunately due to some serious issues with the baggage handling at Melbourne Airport our bags missed the connection and had to follow us the next day. I don't blame Vietnam Airlines for the issue as issue was Melbourne airports and can only praise the way they handled the situation on arrival in Hanoi. Bags arrived 2 days later to our hotel in Hanoi.



Vietnam Airlines Customer review :  27 November 2013 by Mike Halpenny    (New Zealand)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Ho Chi Minh to Sydney. Flight left on Time from Ho Chi Minh, upgraded to business class using optiontown. Good comfortable seats great food excellent service and adequate inflight entertainment. Super service from flight crew. Night flight and 2 meal service which is a bit unnecessary as only 4-5 hours apart but cannot complain about to much being offered can you.



Vietnam Airlines Customer review :  19 November 2013 by L Enright    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

To be fair you get what you pay for in regards to quality and service, the flights were on time and the food was good. The biggest issue we had was the plane from Frankfurt to Saigon had a technical problem with one of the emergency exits and they had to ask for 27 volunteers who would receive 600 euros per passenger to take another flight, trying to get this paid is like trying to extract a tooth from a lion, total wall of silence.






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