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Vietnam Airlines Customer Reviews and Vietnam Airlines Passenger Trip Reports
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Vietnam Airlines Customer review : 14 December 2012 by H Ho (Singapore) |
| Rating : 8/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Travelled SIN-Hanoi and Hanoi-SIN on an A321. The aircraft was new and seats also new and comfortable.
There is no personal entertainment set, but the flight was short so it was ok. The service was only passable,
female staff were good and patient but the male staff were slow in responding to requests. Food was pretty
good but portions are small. Overall, a good airline. Plane left on time and landed early on both occasions
but the landings were all terrible.
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Vietnam Airlines Customer review : 13 December 2012 by M Watson (Spain) |
| Rating : 3/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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London Gatwick To Bangkok via Ho Chi Minh. Glad that I'd read previous reviews, which are pretty accurate. Would also
add that you get what you pay for! The flight was smooth but departed a little late, and plane looked a bit the worse
for wear. The flight the inflight entertainment stopped working, which appears to be very common. I was prepared and
had my iPad etc to entertain me. Lunch and breakfast provided and were average. In between times nothing else was
offered, in fact most passengers went to gallery and were offered pot noodles, and people helped themselves to drinks
too. Also two toilets were out of order. Ho Chi Minh to BKK was the opposite, and we had one of tastiest meals, more
legroom, newer plane. A disappointing experience, and would not choose to fly with them again - except we have a
return flight!
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Vietnam Airlines Customer review : 12 December 2012 by U MacMahon (UK) |
| Rating : 1/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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LGW-HCMC, 1/12/12 - Flight was 5 hours delayed, whilst awaiting boarding advised we would be further
delayed. Finally boarded flight - firstly discovered av equipment was not working, screen jammed on child's
game, no option to shut screen off completely. Having read previously reviews I ensured I had sufficient
reading material. However, raised matter with cabin crew - response was a shrug of the shoulders from first
member of staff. Discovered the overhead reading light also not working so despite having a back up plan
this fell foul of Vietnam Airlines also. The member of staff returned to me a period of time later advising she
had spoken to the purser who informed that no options for an upgrade or alternative seating were to be
offered. Managed to utilise inflight newspapers to cover screen which was not attended to by staff. I do not
believe that the cost of my flight was particularly low when compared with other airlines. It is unfortunate
that my return flight is also with this carrier however I am giving this as little thought as possible to ensure
it does not affect my vacation.
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Vietnam Airlines Customer review : 3 December 2012 by C Kadaj (UK) |
| Rating : 1/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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LGW to HCMC return. Outward flight delayed 5hrs due to technical issues with dated B777 aircraft. Cabin
crew were unfriendly however did provide food and drinks on request. Aircraft was dirty, damage can be seen
all around the cabin and the inflight entertainment was old and did not work both ways. Seats are old and
uncomfortable however the flight was fairly smooth. Return flight delayed 9hrs due to technical issues with
the aircraft again. This was the same aircraft as the outward flight so cabin quality was the same, however
the cabin crew were better on the return flight and provided a good service. The food was fine although they
did run up of the European option as it was popular on the return flight. Due to the delay the airline put
passengers up in a hotel overnight which was of a good standard. Final comments are that we were very
concerned on the return flight due to the nature of the delays being technical issues with the aircraft and
other posts here suggest that this is not unusual on this route. I will not fly long haul with this airline again
however we had a good experience of an internal flight which I will comment separately. All luggage was
received promptly.
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Vietnam Airlines Customer review : 3 December 2012 by M Reeves (Vietnam) |
| Rating : 7/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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HUI-HAN on a newish A321. Left on time and luggage came out fast. Might as well not bother having FAs on
board though since all they do is give you a bottle of water and sit down and relax for the rest of the flight.
Would be nice to have a few more beverage options if VNA really want to distinguish themselves from
competitor airlines. At the very least they should offer tea/coffee.
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Vietnam Airlines Customer review : 3 December 2012 by C Kadaj (UK) |
| Rating : 8/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Phu Quoc island to Can Tho - this 40 minute flight was good. The plane seemed new and I would happily fly
Vietnam Airways domestic based on this experience.
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Vietnam Airlines Customer review : 2 December 2012 by M Reeves (Vietnam) |
| Rating : 3/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Flew HAN-SGN on an old but clean B777. Flight left on time and luggage came out fast. The inflight food and
beverages were a disgrace though. Apparently only water and Pepsi will be served now on this route! Not
even a cup of tea or coffee. Frankly this is a disgrace given that the airline have recently increased their
fares. Food consisted of a revolting, vacuum packed sandwich with low quality meat. Given that they now
have more competition than ever on this route, you'd think they'd be trying to improve their service, not make
cut backs and provide their passengers with less options. Very disappointing. The quality of the food in their
lounge is also terrible.
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Vietnam Airlines Customer review : 27 November 2012 by P Standen (Vietnam) |
| Rating : 4/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Bangkok - HCMC. Plane was fairly new, but already showing damage to seats, lockers, etc. People using
phones on takeoff and landing without any action from the crew. On arrival the aircraft was parked (finally
after a 15 min delay) far out on the boundary then a further 20 minute delay before disembarkation. The
airport ATC is a disaster.
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Vietnam Airlines Customer review : 27 November 2012 by P Preisinger (Taiwan) |
| Rating : 8/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Round-trip from Taipei to Siem Reap via Ho Chi Minh City. No long lines at check-in. All the planes (A321)
seemed new inside and out and were quite roomy inside. I am tall and was especially happy with the amount
of legroom. All of my seats were almost like Economy Plus seats on United Airlines. All flights left on time
and arrived earlier than expected. The flight crew were not particularly friendly, but were efficient. I have to
say that the last flight was a bit hot and stuffy and I could have used some air conditioning, but it wasn't
horrible. Our bags were promptly delivered on both legs. It was a good experience overall and I wouldn't
hesitate to fly with them again.
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Vietnam Airlines Customer review : 22 November 2012 by P Whitehead (UK) |
| Rating : 2/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Gatwick to Ho Chi Minh City. Flight out was the worst long haul ever. Plane was incredibly hot with no option
for any air conditioning. Staff were unhelpful and rude. Inflight entertainment did not work. Return journey
was an equal disaster. Flight delayed 9 hours due to problems with the plane. They made no announcements
at all and we were just told it was cancelled. They shipped us all off to hotels which took 3 hours and we
then had to be back at the airport 4 hours later so no real sleep obtained. On returning to the airport as they
had taken our passports off us they then had the task of handing out passports to 300 odd people - no
organisation and no idea. In the end passengers took the box of passports off them and dealt with it
themselves. Actual flight back was ok and staff were a little more helpful and attentive - not surprising
really. Both planes on our journey were dirty.
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Vietnam Airlines Customer review : 19 November 2012 by Jay Thompson (UK) |
| Rating : 6/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Flew London to Singapore via Vietnam. Aircraft is in need of a re fit, the IFE is the older style and you can't
stop start the programs but it worked. Crew friendly and the meals were good.
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Vietnam Airlines Customer review : 14 November 2012 by R Norman (Australia) |
| Rating : 5/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Recently used as part of a booking made with Qantas airlines but flying with Vietnam Airlines. The flight to
and from was poor with the aircraft in need of some basic maintenance/repairs, consoles not working and
crew not interested in any complaints or requests. Food sub standard with no choices in what you got. I used
the airline for all internal flights within Vietnam which was better that their international flights and pleasant
with all aspects of the process without fault. I suppose you pay for what you get. Surprised Qantas putting
their name to another airline.
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Vietnam Airlines Customer review : 13 November 2012 by Larry McElroy (USA) |
| Rating : 8/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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My son and I have used Vietnam Airlines several times. Bangkok to Hanoi, Hanoi to Hong Kong, Vientiane to
Phnom Penh and then on to Ho Chi Minh City. No complaints. Good service, good food, on time, no lost
luggage and aircraft in excellent condition. I will fly them again this summer from HCMC round-trip to Nha
Trang. Nothing to complain about.
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Vietnam Airlines Customer review : 12 November 2012 by Michael Likely (Australia) |
| Rating : 8/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Twice this year I have travelled Vietnam Airlines from Australia to the UK in Business Class. Excellent value
for money. The best aircraft are the newer A330-200s, cabins in better shape, and excellent seat recline when
compared to the B77-200s, which are looking rather tired. Check in easy, lounges fine, although nothing
special, transit procedures in Vietnam well co-ordinated by ground staff. Onboard, service is consistent,
catering excellent, wines good, AVOD rather limited. Despite these minor criticisms, I believe that VN offers
the best value for money Business Class option from Australia to the UK at present.
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Vietnam Airlines Customer review : 10 November 2012 by I Packwood (UK) |
| Rating : 7/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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HKG-SGN-DAD-SGN-HKG. My partner and I flew to D'nang with Vietnam airlines. The flight from Hong Kong to
Ho Chi Minh was comfortable. We received a full meal service on board even though the flight was only 2
hours long. Ho Chi Minh itself is a bit of a culture shock. You will need to re-check in for domestic flights. Our
connecting flight was cancelled but we were put back onto the next flight. They said we could have dinner in
their lounge, but none of their lounges knew what the desk was on about and by then it was too late to
question it as there is no airline desk once in the departure lounge. Any longer than a one our transit in SGN
is far too long!
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Vietnam Airlines Customer review : 9 November 2012 by Claire Potter (UK) |
| Rating : 0/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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I booked Vietnam Airlines as they are the only company that do direct flights to Vietnam - I was travelling
with children and wanted to get to Vietnam in the shortest possible time! The stewards were rude and
offhand. Three out of four of our entertainment systems and reading lights didn't work and when we asked to
be moved they were uninterested and told us there was nothing that could be done and we should just rest!
This was a daytime flight with a 6-year old and a 13-year old. We were told to try and get compensation once
we were back home.
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Vietnam Airlines Customer review : 8 November 2012 by Thomas Teuscher (Switzerland) |
| Rating : 9/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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For price reasons I travelled Vietnam Airlines last week from Paris - Bangkok (via Hanoi) - Sydney (via Ho Chi
Minh) - Paris (via Ho Chi Minh). 1 month ago I travelled Paris - Hanoi return as well. Both times Business
class. Service excellent, food and wine very good selection, noodle soups as snacks available throughout the
13 hour flight served by a smiling crew. Only negative is the flight entertainment system which had the same
films for all the above cited flights. Crew told me that the programmes only change every 3 to 4 months due
to cost reasons - take your own DVDs along.
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Vietnam Airlines Customer review : 7 November 2012 by Peter Mair (UK) |
| Rating : 10/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Unremarkable short hop from Vientiane to Phnom Penh. Clean comfortable cabin, friendly cabin crew. Belgian
(I think) captain gave occasional information.
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Vietnam Airlines Customer review : 5 November 2012 by T Hill (Vietnam) |
| Rating : 9/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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SGN to HAN return: Clean 777 each way with competent FA's. Left on time and arrived on time. Vietnam
Airlines SMS'd a flight change the way they promised and did so well in advance. Stay away from starboard
row 28. There's lots of leg room, since it's an exit row, but the passenger seats have been "minimized" to
accommodate flight attendant seating and are a bit snug for an average sized Westerner.
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Vietnam Airlines Customer review : 3 November 2012 by A Hawke (Australia) |
| Rating : 8/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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3 adults had 4 flights in Business Class Melbourne SGN, SGN Moscow, Frankfurt SGN, SGN Melbourne over
September/October. Service on all flights excellent, standout was crew on Frankfurt - SGN leg where staff
addressed all by name over course of flight. IFE on all flights ok with good range of movies, food plentiful
and good quality, wines good and water provided without request and often. Ground staff helpful in all
instances - flights on time and cabins in good shape.
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Vietnam Airlines Customer review : 30 October 2012 by C Whitehead (UK) |
| Rating : 5/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Returned from Hanoi on a very worn out B777. Food was passable. When we discovered that all 3 consoles in
our row did not work we asked to move as there appeared to be lots of empty seats, requested 2 seats
together. The crew member said initially that this was not possible but then said that she had found a pair of
seats. My husband went to look and by that time someone else had taken the seats, another row with one
person sprawled across three seats, the flight was not full. Eventually the Consoles did work but not for most
of the 12 hour flight, when it did finally work I missed the last 45 minutes of a film as the crew collected the
headphones. Waited for the loo for ages, told a crew member that someone had been in there for a long time
and hoped they were OK. Steward knocked on door, no response so he opened it to discover it empty,
problem with a broken lock! I don't think it was used after that.
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Vietnam Airlines Customer review : 12 October 2012 by M Reeves (Vietnam) |
| Rating : 8/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Flew SGN-HAN on a relatively old but well enough maintained B777. Food was pretty good and the FAs were pleasant.
Flight left on time and luggage came out quickly. My only complaint is about the standard of food in the business
class lounge. Otherwise very good.
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Vietnam Airlines Customer review : 20 September 2012 by J Chan (Australia) |
| Rating : 8/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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I flew SYD-SGN-HAN-SGN then REP-SGN-SYD and was pleasantly surprised by Vietnam Airlines. The planes
on the long haul sections were fairly new and comfortable with good inflight entertainment systems. Planes
on the short haul sections were older with no inflight entertainment. Service was good on all flights, the
planes were clean and the food ranged from good to very good.
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Vietnam Airlines Customer review : 5 September 2012 by B Dawson (UK) |
| Rating : 4/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Flew from London Gatwick to HCMC and from Hanoi to London Gatwick. On both journeys the inflight
entertainment was broken leading to two very long and boring 12 hour flights. When we asked the air crew
they reacted as if this was a constant problem and apologized that there was nothing they could do. That
apart, the food was a decent standard, the staff were very friendly, legroom was adequate but not ideal (6ft
Male). The aircraft were very dated B777 with lots of broken consoles, seats and even components held
together with duct tape. We would use them again but only if there was no alternative.
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Vietnam Airlines Customer review : 4 September 2012 by J Maley (Australia) |
| Rating : 1/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Absolutely terrible service, over 48hr delay in Gatwick with little to no information provided on when/how we
would get to fly to our destination. Missed a 3 day stop over in Ho Chi Minh because of this delay and the
service by staff was extremely disappointing. No benefits offered when we did finally get on a new flight, lots
of incorrect flight information provided and generally treated disgracefully by the airline. I was not provided
with a Gluten Free meal which I requested (and require for health reasons) and we had broken entertainment
systems for the 12hr leg of our journey. I would not recommend flying Vietnam Airlines.
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Vietnam Airlines Customer review : 29 August 2012 by Michael Tran (UK) |
| Rating : 9/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Flew from London Gatwick to Hanoi to Saigon to HUE to Nha Trang and back to Saigon and back home and I
would say that Vietnam airline is a good airline if you want a cheap flight to Southeast Asia. Staff are friendly
and the food is at a good standard. Seat comfort is what you would expect for economy. Entertainment is
okay but on the first flight the entertainment broke so had to entertain myself for 12 hours but overall if you
want a cheap flight to Southeast Asia then I would recommend Vietnam Airlines.
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Vietnam Airlines Customer review : 20 August 2012 by Nikki Maxwell (Australia) |
| Rating : 2/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Flew Melbourne to Paris return in business class. Extremely mediocre food and service on all legs bar the
Paris back to Hanoi flight where they attempted to offer you your next course only once you had finished
eating the one before. On all other flights the trays were presented in their entirety with offers of a first
glass of wine along with tea or coffee - this on an 11 hour daytime flight. Still the cost was cheap and much
lower than other airlines. It still wouldn't convince me to travel again with Vietnam as on every sector my
arm rest was held together with duct tape, on one flight part of the overhead panels were also being held
together with duct tape and on the 2 different aircraft's I flew on the seats were uncomfortable. The foot
rests only raised off the ground marginally so even when the seat back was in full recline your body is at a
crazy angle - not conducive for sleeping. One positive note - ground staff in Hanoi and HCMC (Saigon) were
first class.
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Vietnam Airlines Customer review : 20 August 2012 by Lucy Martin (UK) |
| Rating : 5/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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We booked our flight in April to fly direct from Gatwick to HCM. The inflight entertainment was hit and miss -
I'd say about 50% on the back seat screens probably had some sort of problem. Food on the flight out was
better than the return and the staff although polite on the way out, were friendlier on our return. The seats
and leg room were what you would expect from economy class. Both of our flights left and arrived on time.
My only real gripe with VA is that nowhere through the online booking process did it state that we needed a
visa for Vietnam. Having looked again at their site, it is still very unclear.
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Vietnam Airlines Customer review : 17 August 2012 by M Laws (Australia) |
| Rating : 9/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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SYD-SGN-SYD. Really nice flights. The food was fairly good, but some meals were just plain. The seats were
fairly wide, and had a larger than usual amount of leg-space, which I appreciated. Unlike some other airlines,
the seats didn't make me fidget or get up as often as others, and they were quite comfortable to sleep in, for
economy. Overall a great airline to fly to SE Asia.
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Vietnam Airlines Customer review : 17 August 2012 by Kevin Reynolds (UK) |
| Rating : 10/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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London Gatwick to Bangkok via Hanoi. No online check in but can check in at least 5 hours before flight at
London Gatwick. Food ok. Staff friendly and Hanoi airport is cheap. Some shops don't except Pounds. A great
airline at a great price. The fare was only £80 but with tax and fees it came to £480.
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Vietnam Airlines Customer review : 13 August 2012 by R Wells (UK) |
| Rating : 1/10 |
 |
Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Flying Gatwick to Bangkok: First flight cabin crew stingy with drinks and coffee. All crew seemed miserable
and keen to get lights off so that they could ignore you. My sons entertainment console locked up and
despite repeated requests crew did nothing. Crew managed to ignore the attention light for a good 30
minutes. Second flight eating tray was broken so could not sit together as a family. Return flight
entertainment console broken so either sit apart or no entertainment. Same level of miserable service. When
meal served one side of the plane got top up drinks and other didn't suggesting lax systems. Would avoid
unless cheaper than any other airline.
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