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Air Vanuatu Passenger Reviews and Air Vanuatu Customer Trip Reports



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Air Vanuata Customer review :  10 March 2014 by Jared Waipouri    (Vanuatu)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AKL-VLI in economy. Check in at AKL was handled by Air NZ staff, who were friendly and accommodating. Flight was quite empty, so despite having an economy ticket, I was treated to a whole row to myself. The 737 in use on this route is clearly well used but in good order, and clean. The cabin crew are warm, friendly and helpful. The meal service was quite efficient and consisted of a beef stew with mash and boiled carrots. Simple, hot and tasty, though I imagine not to everyone's liking, the other option available was fish. Sides included a salad, bread roll and cheesecake for dessert. A good selection of complimentary beverages is offered throughout the flight. The real winner was a complimentary glass of champagne: this was neither solicited nor is it normal practice for the economy class passengers, but for whatever reason the crew decided to treat me on this particular flight. Inflight entertainment is drop down screens with a video of some sort, but I find it difficult to see the screens so I didn't even bother and read a book instead. Upon arrival in VLI, disembarking was via airstairs to the tarmac. The terminal facilities are simple but functional. Luggage was quite slow this time.



Air Vanuata Customer review :  3 March 2014 by N Town    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

NF21 from Brisbane to Port Vila. 26 Jan 2014. Yep, most of the reviews are right - old fashioned service, average food but lots of it, no decent inflight entertainment (other than the magazine which is really good). The video on Vanuatu is a good intro to the country but that's about it. Old re-runs of American sitcoms that keep freezing. Cabin crew fantastic, especially with kids.



Air Vanuata Customer review :  12 December 2013 by K Green    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Old fashioned service - great crew on a decent 737. Only let down was the TV entertainment and food - the screens are only every few rows so you can't see much without binoculars. What we could see the video kept jumping or freezing and when we asked the crew they responded with "it happens all the time". Beef stroganoff on a flight to a tropical island? What are they thinking? Drinks were free flowing though.



Air Vanuata Customer review :  31 October 2013 by Wayne Bainbridge    (New Zealand)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

NF 50 and 51, VLI-AKL return. 23 and 30 Oct. What a pleasant surprise to fly with a good old fashioned full service airline, very punctual, good service drinks trolley, nice lunch with more wine, top up round of drinks then choose of port or liqueur. Only problem is that the airport is hopeless and can't handle a full plane load for either arrival or departure. Leaving was a nightmare.



Air Vanuata Customer review :  24 July 2013 by L Ford    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew NF 30/31 from MEL-VLI on the 737-800. Nice leather seating. Very clean plane. However time for new seat cover as the leather from around the seat pocket is coming off. Foot rest would be nice but its only 4 hrs. Food was great includes potato chips (starter) salad, main meal, bread and a cheesecake dessert. Staff service was great (even though a staff member spilt soft drink on me). Crew member was very apologetic and provided great service to all passengers. All other crew members were great as well and very happy to sell us duty free. However entertainment was non existent.



Air Vanuata Customer review :  9 May 2013 by Michaela Pollender    (New Zealand)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight Auckland to Port Vila. Left on time. Fast service and nice crew. Would fly with them again. Only poor aspects were the entertainment which is almost not existent and the meals. There is room for improvement.



Air Vanuata Customer review :  7 January 2013 by A J McDonald    (New Zealand)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Port Vila to Auckland on NF50, flight departed on time and arrived 25 minutes early. Food was great for breakfast and the crew were very friendly. The crew are excellent and always willing to share their experience with you. Fantastic little airline and I look forward to flying with them again soon.



Air Vanuata Customer review :  4 January 2013 by A J McDonald    (New Zealand)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Traveled from Auckland to Port Vila. Requested seats in row 3 and the request was confirmed at time of check in. Seats are good with plenty of leg and the TV. Cabin crew were a little bit on the grumpy side. The food was nice although they didn't have the requested vegetarian meal I ordered. Seats were comfortable. Landing into Port Vila is a very fast one but the views on approach are excellent. Can't complain much because we arrived 25 minutes early.



Air Vanuata customer review :  13 October 2012 by P Schubert    (Australia)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Sydney to Vila in September 2012. Incoming flight was delayed due to headwinds but the same winds then had us landing earlier than scheduled though the landing in Vila seems to be a very fast one. Plane getting a bit tired inside, but great staff. The food was good for international economy and the wine and beers really kept flowing. Overall very good service, much better than a recent trip on Air Pacific.


Air Vanuata customer review :  4 September 2012 by F MacKillop    (Australia)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Brisbane to Santo and back in August 2012. Flight slightly delayed due to 'missing spare part'. Service on board very good and smiling, good food, good beverage selection. Same applies to return flight, although it was slightly scary to see that your luggage does not get x-rayed in Santo: a smiley woman asks you to open your bag and performs a visual check. Would travel again as friendly and efficient and reasonable prices.


Air Vanuata customer review :  10 August 2012 by M van den Bosch    (Australia)

 

Trip Rating :  3/10

Score 3 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Food service on flight from Sydney to Port Vila very slow. Fight was 2 hours under way before we received our meal with no choice as to what we wanted. Connecting flight from Vila to Santo delayed one hour and luggage was left behind. Our return flight was as equally disappointing, my wife and I were seated together on flight from Santo to Vila with my daughter and then the flight from Villa to Sydney on the same aircraft my wife I were allocated seats apart from each other. This fight was not full but the cabin service was better than our flight over. Even though the flight was not full when I got my food I again was not given a choice, in fact staff had trouble finding me a dinner. I have flown Air Vanuatu several times in the past and was very happy with the service but this time was very disappointing.


Air Vanuata customer review :  12 September 2011 by R Mendes (Australia)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

SYD-Villa. Crew were nice and helpful, and the food served was great. Seats are comfortable with good recline. However they could improve entertainment, the video is only about Vanuatu and gets boring after a while. The audio was okay. Other then that, a good small airline.


Air Vanuata customer review :  10 January 2011 by S Burrell (Australia)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Brisbane - Port Vila - Brisbane on new 737-800. Cabin Crew were attentive and helpful and meal was tasty. Seats were comfortable and entertainment was interesting. A good small airline.


Air Vanuata customer review :  30 October 2010 by Nicholas Janides (Australia)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Melbourne-Port Vila-Sydney on B737-800. Seated in exit rows on both sectors and legroom is amazing. The cabin crew to Port Vila lacked smiles and warmth but crew on the return to Sydney were excellent. Meal and beverage services were poor to very good, but overall a good little airline.


Air Vanuata customer review :  26 September 2010 by R King (Australia)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

SYD-VLI-SYD. Fantastic new aircraft, great crew, awesome food. Really impressed by Air Van. Plentiful alcohol including Tusker beer which is great! On time both ways. Entertainment is lacking as it is just a video about Vanuatu but audio ok. Really enjoyed this airline!


Air Vanuata customer review : 23 August 2010 by David Mallowes

Customer Rating : 4/5

4 Star Rating

Auckland to Vanuatu B737-800 return. Seats good, overhead screens played for half of flight. Meal okay, crew frumpy but hardly seen with Air Vanuatu. I was kicked in the back by a young child every minute of the flight until the last half hour, and the two children were raucous and out of control the whole way.


Air Vanuata customer review : 18 August 2010 by G Bell

Customer Rating : 4/5

4 Star Rating

Brisbane to Vila via Santo, return Santo to Brisbane. Friendly smiling flight attendants, comfortable seats, and meals and drinks provided. Santo to Vila, on the same 737, we were given bottles of water and packets of banana crisps. However the flight from Vila to Santo was a very different story! We waited anxiously for the 737 to arrive to fly us to Santo, but about 2 minutes before take-off there was nothing on the tarmac but a little De Havilland Twin Otter aircraft! And that proved to be our plane! No flight attendants, no inflight snacks, no toilets, but that's what travel is all about!


Air Vanuata customer review : 22 February 2010 by Rathin Roy

Customer Rating : 4/5

4 Star Rating

Brisbane-Portavila and then Portavila-Sydney economy class. Excellent service good recline of seat in economy, nice inflight reading material. All in all a superb service.


Air Vanuata customer review : 17 September 2008 : by Anthony Gibbons

Customer Rating : 4/5

4 Star Rating

Auckland- Vila return. Out in Business and return in economy. Service on both sectors friendly and efficient - business class was in most respects a good experience with exception of the terrible seat pitch. Not a true business class pitch but sectors flown are mostly under 3 hours. Pitch more like about 35-38 inches, felt like a premium economy seat pitch. Return food average economy fodder (who wants to eat a full dinner service at 2.00 am). Crew excellent. All in all Air Van are a very good little operator with newish 737-800. Would recommend despite the abysmal seat pitch in J class.


AIR VANUATU review : 12 September 2008 : by M Reisinger

Customer Rating : 4/5

4 Star Rating

Economy class from Brisbane to Santo return. The crew tried its best to make the journey most comfortable with decent food and a few rounds of drinks including wines and champagne. FA's smiling. The 737-800 seemed to be new. The entertainment system consisted of music programme and advertisements on Vanuatu which is okay for a 3-hour-flight.


AIR VANUATU review : 27 August 2008 : by Henry Tib

Customer Rating : 4/5

4 Star Rating

Syd-Vli-Syd on new tropical livery 738. Comfortable leather seats with good legroom. Service with good choice of beverages followed by a hot meal. Cabin crew in attendance and responded with a smile to all passenger requests.



Air Vanuatu review by Claus Dirnberger

22 May 2007  Customer Trip Rating : 3 Star Rating

SYD-VLI-SYD in business class. I agree with others comments on the service and friendliness of the airline, but Air Vanuatu must do something to improve their business class seats - although they are wide enough, the pitch is dismal and does not even allow a footrest. I would urge Air Vanuatu to at least upgrade to Air Pacific standards, ie a 50 inch pitch and seats with a proper footrest. Otherwise I can only commend the airline.

Air Vanuatu review by Peter Cox

24 April 2007  Customer Trip Rating : 4 Star Rating

4 flights with Air Vanuatu Sydney - Vila return in the last 6 months. Once the seat belt sign goes off they start their cabin service within 60 seconds not hiding behind a curtain for 30 minutes. Also when you hit the call button the longest time it has taken to get service was less than a minute.


Air Vanuatu review by D Voss

15 April 2007   Customer Trip Rating : n/a

BNE-VLI Economy, VLI-BNE Business, A great old style service airline, reminiscent of Ansett or Qantas years ago, the economy flight comes with full meal and drink service and extra requests are no problem, even on this 2.5 hour flight, seating was about the same as you'd expect on a 737 domestic service. On the return we paid at the airport for an upgrade (cheaper than booking in advance if you are prepared to take the chance), for the $A200 extra you get the priceless opportunity to wait in the airconditioned lounge rather than the Pt Vila departure lounge with its slow fans and 99%humidity. On board the food choice was excellent for a 3 hour flight, 2 course meal and then they bring out fresh cheese and fruit selection, and easter eggs for the holiday, nothing was a problem. The seats are wider but not much leg room. Only the IFE is limited, but its free. There is no better short international flight airline than Air Vanuatu.

Air Vanuatu review by Alexander Law

23 January 2006

SYD-VLI return and VLI-TAH. Long flight on Air Van's 737 was nice and clean. Seats were okay, maybe cramped for anyone over 175cm. Flight attendants were very positive and helpful, with full meal services for both main flights and on schedule service. Best way to fly to Vanuatu.

Air Vanuatu review by C Surovek

8 January 2006

AKL-VLI and VLI-NAN. Both flight serviced by Air Vanuatu's 737. Aircraft was clean, seats a little cramped -- but the warm and very helpful flight attendants definitely made up for it. Full meal services on both flights (even with VLI-NAN being only 1 hour and 20 minutes!) Great selection of drinks with two types of red and white wine. On time arrivals. Great airline! Its a shame they don't have a larger network. I travel often to the South Pacific and would definitely fly Air Vanuatu more.

Air Vanuatu review by  William Caradus

26 April 2005

Auckland to Port Vila. Seats a little cramped, but fairly comfortable. FA's were friendly and efficient. Food was fabulous - choice of two meals. Great selection of drinks. On return flight, again had choice of two breakfast meals, delicious. Only gripe is the airport, not the airline. On arrival into Vila, it's a long wait for customs, and it's hot, with ceiling fans which don't do anything.

Air Vanuatu review by  Phil Schubert

13 December 2004

Travelled Brisbane-VLI-Brisbane in January. Very competant and friendly crew and check in. Food was great and for a short flight it was wonderful. Being slow, we were at the back of the immigration queue but were nonetheless well entertained by the welcome band. Didn't find seats too cramped at all, cosy perhaps.

Air Vanuatu review by  Colin Benbow

16 June 2004

Flew Sydney Port Vila Sydney, a little cramped in Economy class but copable with for 4 hours. Overall an excellent airline offering a good standard of service.

Air Vanuatu review by  R Ellis

28 April 2004

Flew Air Vanuatu from Fiji-Port Vila-Auckland on a B737-300. All departures on time. Meal & drink service swift. Crew fairly friendly. Seats a little cramped in economy. No PTV's. Pilot's manouver plane like a car - very swift taxiing and turns. Flights all under 3 hours. Overall, a good no- nonsense air shuttle service to Port Vila.

Air Vanuatu review by  Andrew Peteru

17 April 2004

Great inflight magazine outlining the many amazing tourist attractions of Vanuatu and on board duty free shopping is average, but not available on the short routes (Nadi - Vila). Travelled this route frequently on this airline's sole 737-300 since 1999 - last trip in January 2004. Has maintained a nice French/Anglo feeling by the all Ni-Vanuatu crew, who are tri-lingual (English, French, and Bislama - Local Pidgen English). Airline also leases aircraft to Air Solomon for flights to Honiara and Brisbane.
 



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