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Customer Review scoring : Valuair
6.3 out of 10  6.3 out of 10
39 reviews



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VALUAIR Customer review :  14 January 2013 by Joanne Octavia    (Singapore)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Regularly took Jetstar Valuair (A320 Aircraft) to and fro SIN - CGK. A bun and a cup of water is served during flight which was a pleasant surprise, given that it is a no-frills airline. Whole process from booking to inflight experience was hassle-free and smooth. Leather seats are comfortable for a short flight. Flight fares are also value-for-money as compared to several other LCC flying this route. Will definitely continue to use this airline again.



VALUAIR Customer review :  19 November 2012 by R Merrill    (Indonesia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew Jakarta-Singapore round-trip and found ValuAir very basic. No problem for a short flight, but may not be too comfortable for a longer flight.



VALUAIR customer review :  28 September 2012 by Suhaimi Toddi   (Indonesia)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Last flight 21.35 from CGK to SIN, A320. Simple service, bread and water. Friendly crew, Nice leather seats, on time flight, easy web check in, no hassles. Always board early as storage bins tend to be full as lots of pax prefer starter fare with just carry ons.


VALUAIR customer review :  25 August 2012 by Ed Santoso   (Indonesia)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

First time with ValuAir / Jetstar from SUB to SIN and return. Both departures and arrivals were punctual. FA were quite friendly and helpful. Complimentary bread and a cup of water were given to all passenger. Very impressive with this airline and certainly will fly with them again.


VALUAIR customer review :  23 December 2011 by Mikkel Grabinski   (Canada)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Flew Valuair/Jetstar from Denpasar-Singapore. Plane was a little unclean, crumbs on the floor, seat pockets obviously not checked, there was a mouldy bun in mine! We took off smoothly, and we served free water and bun. Arrived 10 minutes early in Singapore, and claimed bags quickly. Seats were comfortable, no entertainment.


VALUAIR customer review :  1 February 2011 by M Fadjar   (Indonesia)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Extra Legroom

CGK-SIN return, first row seats for extra legroom which is excellent value for almost negligible additional fee. Both flights on time, efficient crew. Glad that annoying luggage weight verification procedure only applied to Jetstar group clients before Changi immigration entrance has been deleted for good. Valuair still provides the best bang for the buck value on this route without descending to cheapskate quality of some low cost competitors.


VALUAIR customer review :  14 January 2011 by Ivan Jayawan   (Singapore)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

SIN-CGK-SIN on A320. Plane newer than usual, I guess new Jetstar aircraft is used. A glass of water and muffin are served. Both flights on time. Nightmare baggage claim at CGK as usual, but service in SIN was excellent. Value for money and will fly with them again.


VALUAIR customer review :  18 August 2010 by M Fadjar   (Indonesia)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Extra Legroom

CGK-SIN-CGK. Flight on time, first row seats purchased for 3 persons. Efficient crew, clean aircraft. However, a last minute decision to reject my cabin-carry (even after OK verification at Changi departure entrance) and threw it into checked luggage resulted in damaged suitcase upon arrival in Jakarta. Very unprofessional to do this only based on reasoning that "our plane was very full today". So why bother measuring the size at the entrance then? What a chaotic operation.


VALUAIR customer review :  9 May 2010 by S Lubis   (Indonesia)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

CGK-SIN A320 used seems quite new and clean. Cabin crew very helpful. Flight is only 1hr20minutes. Valuair might be a low cost carrier, but they provide a glass of water and muffin on complimentary basis and also provide meals and duty free for sale. Very affordable in terms of the ticket price but they have to be consistent in being on time.


VALUAIR customer review :  28 February 2010 by Naveen Schwab   (Germany)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

CGK-SIN and with Jestar to BKK. Book on Jetstar home page and was displayed as connection flight. In SIN they told me I have to go to the transit counter to confirm for my further flight. Went to the transit counter the told me I have to pick up my luggage and have to check in again. Went to luggage belt. It was already finished it takes time to walk. At the lost and found counter the Agent told me that I have to check in again, but without luggage. It will be tranfered automatic after my check in. For check in again I went out of the airport. For me no problem because do not need a visa, but maybe for other who need a visa.


VALUAIR customer review :  15 February 2010 by Ivan Jayawan   (Singapore)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

SIN-CGK-SIN. Delayed for more than 3 hours for SIN-CGK, no prior notification to passengers as I only receive the information from the check-in desk at SIN. Furthermore, the gate of the plane is suddenly changed, just to add the unpleasant waiting time. In-flight service is not that good compared to previous flight with the airline. CGK-SIN, check-in service not good, very troublesome. Inflight services slightly below everyday standard, arrival in Changi Airport is good. Not really recommended for you who value time as money, however it's recommended for budget travelers.


VALUAIR customer review :  15 November 2009 by Ivan Jayawan   (Singapore)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

SIN-CGK-SIN. Check in Singapore not that welcome. Plane is old, FA service is reasonably good for budget airline. Snacks and water given during flight for both route. I have problem on the e-ticket and itinerary sent through e-mail, however customer service is very responsive and they fix the problem in a glimpse of time. Generally value for money, will fly with them again.


VALUAIR customer review :  17 July 2009 by Geoffrey Lew   (Indonesia)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Ticket Bought for flight Jakarta-Singapore on 12 July - schedule to be departed on 17.05 pm. Check-in are being done manually in Jakarta. When going for boarding, the Gate not open yet, and being informed there will be delay at about 20.30 pm. But there also, 2 flight before are being delay without confirmation. When we come back at 20.30 pm, we are being handed a snack for waiting. Got passengers from the 1st flight since 9.00 am already delay until that time. Then we wait again without confirmation until 23.30 pm and there are no single staff from ValuAir to give an exact schedule, even though we did try to call to Singapore directly but nobody dare to pick-up the phoned. Finally, after waiting for almost 7 hours, we decided to cancel the ticket, and asking for refund. Till now, there are no confirmation regarding the refund yet. Bottom line is, poor services both in Jakarta and Singapore.


VALUAIR customer review :  16 July 2009 by P Hawkins   (UK)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

SIN-DPS. Bought ticket via Jetstar website. Check in efficient for a 90% full flight. Old and tired A320 but crew were excellent, bright and enthusiastic. Given a muffin and water during the flight. Seats are comfortable with good legroom. Flight on time and got us there safely.


VALUAIR customer review : 24 June 2009 by W de Haan

Customer Rating : 2/5

2 Star Rating

SIN to DPS. Very tired plane and takeoff in bad weather didn't add much to safety feeling. When landing in Denpasar the plane almost fell apart and started shaking heavily. Will not fly them again.


VALUAIR customer review : 9 January 2009 : by I Jayawan

Customer Rating : 3/5

3 Star Rating

CGK-SIN. Check in handling not good. Boarding pass written manually by staff, hence there is a discrepancy between ground staff and flight attendant list of pax before departure. Delayed for more than 1 hour, not a good experience! For LCC standard, food is quite good, but not special. Flight attendant is not too professional compared to other LCC's I have taken before.


VALUAIR customer review : 19 September 2008 : by Jo Wright

Customer Rating : 4/5

4 Star Rating

SIN-DPS end of August. Crew very professional and friendly. Flight left and arrived on time. Complimentary pastry and water offered. We had done HKT-SIN earlier the same day with Tiger Airways and felt like sardines, so really appreciated the extra leg room on this plane. Only complaint was that they had no arrival documentation for Indonesia on the flight which meant a delay going through immigration and customs in DPS. Would fly with Valuair again.


VALUAIR customer review : 15 July 2008 : by Tapani Utunen

Customer Rating : 5/5

5 Star Rating

SIN-DPS with the chance to upgrade to exit row at check-in for 25 SGD per person. Additional bonus is the use of Terminal 1 at Singapore Changi. Full flight, arrival at DPS ahead of schedule, good cabin crew in Jetstar uniforms, Danish pastry & glass of water free of charge plus the generous legroom for the extra charge. Bags out quickly at DPS. Outstanding value.



Valuair by S Bryant

16 May 2008   Customer Rating : 4 Star Rating

Singapore to Surabaya return. The overall experience was very good. As a semi-budget airline they were cheaper than the SilkAir on this route and offered excellent value for money. Both flights were on time, but only about a quarter full which meant that for part of the journey I could stretch out over the three seats. My checked in bag was slightly over 20kg, but no fuss about that. The complementary snack was a Danish pastry and a glass of water, but food for purchase prices weren't unreasonable. A very good experience and I'd happily recommend this airline to anyone.

Valuair by Lewa Pardomuan

10 January 2008   Customer Rating : 3 Star Rating

SIN-JAK-SIN. Tired looking Airbus 320, served by cheerful cabin crew in Jetstar uniform. A single beef pastry was given to each passenger free, along with a choice of water, coffee and tea on the way to Jakarta. Sweet bread and water served on the way back to Singapore but passengers have to pay S$3 for a cup of tea. Both flights on time. The only complaint perhaps was the check in staff in Jakarta.

Valuair by J Boonzaier

4 December 2007   Customer Rating : n/a

Valuair needs to seriously work on its schedule timing. When I arrived to check in for my early morning flight from Singapore to Jakarta on Wednesday 28 November I was informed that it was delayed until 5pm because of mechanical problems with the aircraft. With meetings scheduled for the afternoon I had no choice but to buy a ticket on Garuda. On the return flight two days later all passengers were gathered together in the holding pen for boarding, but there was no aircraft in site. We were left waiting for several hours with no information or announcements provided as to our plight nor any kind of refreshment. When we did finally board we were informed the delay was again due to mechanical issues. The flight itself was fine, with faultless service by the cabin crew but nobody was pleased that we arrived in Singapore four hours late. It is a pity that I encountered these problems because it seemed like a nice enough airline but this kind of performance is too unrelaible for a business traveller such as myself.

Valuair by G Lazaro

7 August 2007  Customer Trip Rating : 4 Star Rating

Denpasar Bali to Singapore last week. The airline is basically Jetstar under a different brand name. Check-in was pretty easy at Bali. The flight arrived on time and arrived a few minutes early. It's basically a lower-cost airline, though with assigned seating, which is in contrast to Air Asia. The Singaporean crew was helpful enough for the just under 3-hour flight, though with the seats, they do squeeze you in. I didn't bother buying any of the snacks they offered. There is no entertainment onboard, but since you're flying into Singapore at half past midnight, a nap is probably better anyway. Overall, a decent experience that I'd be willing to do again in the future.

Valuair by David Fu

26 February 2006  Customer Trip Rating : 4 Star Rating

SIN-CGK-SIN evening flight. The plane were more than 90% full (due to Lunar New Year holiday). Check in were quite swift and seat was allocated progressively from front to back, I guess, because I checked in quite late and ended up with rear seat. Not very strict about baggage weight especially in CGK - I checked in almost 30kg of baggage though the allowance is 20kg - but maybe because 2 people in front of me has no luggage to check in. The plane were clean but the seat was uncomfortable - very bad lumbar support,thus making my back painful. SIN-CGK sector, which departed around 7 pm, was served sandwiches and ciffon cake as 'dinner' - inadequate. CGK-SIN sector, which departed around 9 pm, was served nasi lemak (coconut rice with chicken) - very delicious but the serving size was too much for supper. I was expecting the meals to be packed in disposable boxes with the word "Hungry?" printed on it - as seen in their advertisement before its merger with Jetstar Asia - but it no longer the case. The packaging is much simpler without any writing or logo. The crews were cheerful and very helpful in offering service. Overall, Valuair is a value for money airline to fly with.

Valuair - by Ryan Chao
16 November 2005

Jakarta-Singapore-Jakarta last week. The return flight was a connecting flight from SQ flight coming from Colombo. Some reasons, SQ could not check my luggage all the way to Jakarta. So I had to pass thru immigration and retrieved my luggage and checked in again with Valuair. It's a bit inconvenient. Fortunately I had 3 hours to do these processes. If there's a tight connecting time, it would be problematic. I am not sure what is the problem SQ could not check the luggage with the connecting Valuair flight to Jakarta. Other than that issue, the flights were fine. Comfortable seats, clean cabin, smiling and helpful FAs. The name of the company says it all. Value for your money.

Valuair - by K H Chung
19 August 2005

Recently I flew Valuair (roundtrip) to Hong Kong. The fares are very competitive. On both flights the loads were abt 75% full. They were operated on time and on brand new A320 aircrafts with leather seats in an all economy configuration. Cabin crews were very friendly, cheerful and bright inflight service. I do not want to claim that they offered a better inflight service than normal full fledge carrier but all things considered in comparison to their air fares, they certainly offered much better overall package than its full fledge competitors.


 


 
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