V AUSTRALIA  Passenger Reviews and V Australia Customer Trip Reports

V AUSTRALIA customer review :  7 April 2010 by P Lowry    (Australia)

Sydney to LA return in Premium Economy. The extra leg room was appreciated and came at a reasonable premium over the economy fare. However, nothing really special about PE - you get the seat and that is pretty much it. Even then, the seat cushion is hard for a sector this long. Check in OK, meals pretty much standard economy. Video on demand but not as much of a movie selection as some. Service average. The self service bar as noted by others is pretty spare (on one leg it was soft drinks only as soon as dinner had been served) and contrary to the promoted "swing by as soon as we hit cruise altitude", you can't because the FAs are using it for preparation (and do a number of times through the flight). All pretty underwhelming. Nothing actually went wrong or was bad but it isn't as good a premium economy as others and it doesn't really live up to the promotion.

V AUSTRALIA customer review :  11 March 2010 by Vince Tee    (Australia)

Sydney to Nadi return on V Australia Economy. The load factors for both sectors were very light on new 777-300ER. Seat was quite comfortable even though the cushion was kind of thin and hard. Quite limited choice on their IFE but loved its AVOD Interface as being very touch- sensitive and easy-to-use. The food was served in pathetically small portion. flight attendants friendly and helpful. Lots of room for improvements.

V AUSTRALIA customer review :  3 March 2010 by Lisa Allen   (USA)

LAX-SYD-LAX in mid February 2010. Price was the cheapest I found for travel dates. I've flown UA, Qantas, Air New Zealand and now V Australia. My order of preference is Qantas, V Australia, ANZ, then UA. V Australia has very nice young staff, food like any other airplane, in-flight entertainment similar to Qantas A380 (larger screen than others) although I felt they could have offered more movies to choose from. The main reason Qantas still ranks highest for me is the number of bathrooms. V Australia's 777 doesn't have as many, so people were lined up at various times waiting. Snack area is nothing more than a small window with some bottles of water and chips/cookies, which I'm not complaining - Qantas A380 is the only other flight that even offers this. The flight attendants were nice, and on my way back, an FA remembered me from my flight down - asked me what I'd like to drink and brought it to me immediately. FAs are quite strict about you being in your seat when the seat buckle sign is on. Seat assignments were changed on return flight because they were carrying a lot of cargo and needed to rearrange seating to balance the plane, but the upside was the plane was only half full so scored 3 seats in a row and could lay down. Check-in at LAX was a little out of the ordinary with mood lighting and music, but nice compared to previous check-ins. Check-in at SYD made me check my overweight carry-on, which is the first time any of the airlines even weighed my carry-on. Overhead bin for middle rows is not deep enough to store a 22" roller bag wheels first so I had to turn sideways. Good thing the girl sitting next to me didn't have much to stow. Headphones in economy were a bit cheap, so when we landed in SYD, I borrowed a pair of the noise cancelling ones from Business to use on my flight home - but I gave them back! They were much more comfortable. All in all, I think they're trying hard and doing a good job.

V AUSTRALIA customer review :  27 February 2010 by N Winston   (Australia)

Premium economy to LAX from Perth. Loved the Premium Economy service domestically - fabulous staff. Internationally I was disappointed. Food same as economy (and very average at that), seats uncomfortable. Bar only had snacks? Contrary to the website, no self serve beer, wine, spirits. I can understand people may take advantage, however, don't advertise it if you can't deliver. Standard amenities pack - no little niceties that you get in business. On the positive, seat pitch and width very good - makes for a more comfortable trip than economy. Had to change flights as family tragedy while away. Exceptional service - no fee for change. Would I fly Y+ again - no, not on this airline. Would rather fly economy and save some $ for the trip (or fly business, money permitting).

V AUSTRALIA customer review :  17 February 2010 by R Kersten   (Australia)

The crew were friendly, particularly towards my child, and the economy cabin and seats seemed quite spacious. My only negative comments are regarding the lack of children's entertainment packs, and slowness of taking away the empty meal trays - they sat on our tables for well over an hour before being collected. The vegetarian meals were not the best, but not the worst airline food I've ever had. Overall the crew, aircraft and inflight entertainment are fabulous at a cheaper fare than other airlines.

V AUSTRALIA customer review :  15 February 2010 by C Cowan   (Australia)

Planes new, cabin staff friendly, seats in economy relatively comfortable, amenities good. Had a great trip to and from LAX at a reasonable price and able to sleep on both legs. Only complaint was that the vegetarian option was awful! Vegetable pattie and vegies for breakfast not a good option and other meals tasteless. However cabin staff, noting meals weren't being eaten, offered options.