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Uzbekistan Airways Passenger Reviews and Customer Trip Reports



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Uzbekistan Airways customer review :  2 October 2014 by Matthew Carson    (UK)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-TAS-LHR, September 2014. Step back in time with Uzbekistan Airways. Plus points - on-time in both directions, reasonable ground experience, felt safe, some staff efficient and multilingual, and completes London-Tashkent in half the time of the alternatives e.g. Aeroflot. Negative points - old 757 in both directions with fairly uncomfortable seats and limited legroom, highly limited entertainment on small drop-down screens (e.g.dated film dubbed into Russian) and juddering audio channels, food in generous quantities but mediocre, tepid and tasteless tea, some cabin crew rude and sighed heavily at minor requests from passengers or barked one word instructions, random/unfair means of allocating front row seats once on board. One highlight is the bizarre video (played three times to cover Uzbek, Russian and English) illustrating that passengers are prohibited from drinking duty free spirits, fighting, smoking, playing with safety equipment or stealing airline property! In summary the airline does OK given their ageing fleet and the country's limited exposure to non-CIS countries. I would not actively choose this airline - especially for any connecting route on to India/Korea - but it was an acceptable means of getting to and from Tashkent.



Uzbekistan Airways customer review :  2 October 2014 by M Carson    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Tashkent-Urgench, September 2014. Very positive experience, especially compared to experience on long haul services. Plane almost new with great legroom; departure on time; pleasant crew. This route probably prioritised to impress tourists but hopefully the airline will upgrade the rest of its fleet to the same standard and ensure all staff this well trained and pleasant to passengers. This means I could recommend HY for domestic services which use new Airbus aircraft.



Uzbekistan Airways customer review :  9 April 2014 by Faisal Mohanna    (UAE)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

This airline is what most people say: it takes you from A to B. Don't expect anything more. I traveled from SHJ to TAS first class as there was no available seat in economy. Seats are old fashioned not flatbed but comfortable. Flight was 3.5 hours. Food was good and service was also good. Return was TAS to DXB economy. Seats were good, typical for economy. Ticket is expensive (around 1100 US$ economy return) considering fight duration but I guess because it is the only airliner which operates direct flight from UAE to Uzbekistan.



Uzbekistan Airways customer review :  28 August 2013 by Pooja Chaudhary    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I travelled from New Delhi to London via Tashkent on 23 Aug 2013. An untrained person was issuing boarding passes on check-in counter at IGIA, taking ages for a routine task and asking his colleague for each and everything he was supposed to do. Flight from New Delhi to Tashkent (HY 422) was satisfactory. Extremely slow (waited for almost 2 hours in queue) check-in at Tashkent Airport. Check-in staff were talking on mobile phone while people were waiting in queue. In flight from Tashkent to LHR (HY 201, duration 8 hours) no vegetarian food was available. Food quality was very bad. Only cola and water was served in the second food serving. No TV, no juice. Crew members don't say sorry or thank you.



Uzbekistan Airways customer review :  9 August 2013 by Ray Chow    (Switzerland)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I used to travel with my family (incl. children) on a regular basis from Geneva Switzerland to Tashkent and we are particularly satisfied with the quality of booking and ground services we receive from Uzbekistan Airways in Geneva as well with the flight conditions in general on this route.



Uzbekistan Airways customer review :  9 July 2013 by P Straehl    (UAE)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HY brings you from A to B. Best not to expect anything else. SHJ-TAS, HY332 with A320. On time departure and arrival. No entertainment system. Poor food quality. Crew not motivated. Airplane more or less proper. Toilets rather dirty. Seats standard. TAS-DXB, HY333 with B767. On time departure and arrival. IFE does not offer films in English. Poor food quality. Airplane proper, except toilets. Blankets smelt. Crew unmotivated. Standard seats.



Uzbekistan Airways customer review :  20 June 2013 by D P Thomas    (Kazakhstan)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Tashkent to Almaty. Cabin conditions were ok, staff were pretty uncaring with no genuine courtesy. Flight was on time.



Uzbekistan Airways customer review :  11 June 2013 by M Kunji    (Malaysia)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Tashkent to Kuala Lumpur on 23/5/2013 at 22.15 by HY 551. One of the crew was very rude, served coffee without creamer and sugar, gave wrong drinks request, blanket given after several requests, no pillows given out. Seat was uncomfortable. Toilet and sink dirty. Most passengers did not finish the food.



Uzbekistan Airways customer review :  18 January 2013 by A Juneja    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Return flight London-Tashkent. Easy check in and access to Business Lounge at Heathrow, good choice of food on board. Cabin Crew very friendly. Both flights on time. Given Fast Track voucher on arrival to LHR, which saved me a good hour avoiding the queue. The only complaint - I could not get miles for Star Alliance.



Uzbekistan Airways customer review :  10 January 2013 by Hans Roloff    (Germany)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

TAS-UGC (Urgench) domestic flight on an almost new A320. Everything clean and ok in the front cabin. Flight was fully booked, but all procedures at the airport started early, so boarding and take off were early, too. In the front cabin they had a kind of welcome drink (non-alcoholic) before takeoff and coffee/tea during the flight of 75 minutes. No meal available, but this was the only reason for criticism, the other marks for Uzbekistan Airlines are (surprisingly) high. Good plane, safe procedures (although time consuming at the airport), excellent on time performance - good value for money.



Uzbekistan Airways customer review :  22 November 2012 by Wong Ee Ling    (Malaysia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I traveled Kuala Lumpur to Almaty on 24 Oct. For the transit at Tashkent I requested for wheelchair assistant as I had a surgery and was unable to walk long distant nor carry my laptop bag. The airline didn't provide the service when I was at Tashkent boarding the plane to Almaty. When I requested for the service, the staff instead asked a passenger flying to Almaty to carry my bag (he had to carry his own laptop bag as well) and I need to walk at the new terminal. I'm very disappointed with the service of the airline.



Uzbekistan Airways customer review :  23 October 2012 by F Williams    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew to Tashkent on 5 October, return on 12 October. Flights both ways were excellent. Boeing 757 on the way out, and Boeing 767 on return. Planes were clean, the flight crew helpful and friendly. Neither flight was full to capacity and thus I was able to have the entire seating row to myself each way. Was served dinner on both flights, they were substantial and satisfying, nice, warm blankets were also on the seats on boarding. Both flights took off and landed at time. My only criticism is that the inflight entertainment was in Uzbek/Russian, even though the films being shown were English/American. I would recommend this airline.



Uzbekistan Airways customer review :  10 October 2012 by R Buaron    (Vietnam)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKK-TAS. Plane interior was yellow with age and quite filthy, Toilet paper on the floor, and a garbage bag just behind a passenger seat. I was horrified at the conditions. The food was decent but there not much inflight entertainment to speak of - in fact the screens on the left side of the plane weren't working.



Uzbekistan Airways customer review :  16 July 2012 by M Walczyna   (Poland)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

FRU-TAS and TAS-UGC. First leg in an Avro RJ-85, with small legroom and basic catering service (fizzy drinks served twice during the flight, no snacks in the offer). Seats layout 3+2, so way better than in Lufthansa, but still nothing special to be expected. Second, domestic leg in Ilyushin Il-144-100. Plane may seem a bit scary at the first glance, but seats are comfortable enough to spend two-hour-long flight and the legroom is much bigger than in ATRs or Bombardier Q-series planes. The service was just the same.


Uzbekistan Airways customer review :  10 May 2012 by Mike Penfold   (UK)

 

Trip Rating :  4/10

Score 4 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Both flights, from the UK and returning to the UK left on time and arrived on time. Leg room is poor and seat did not recline, plenty of drinks offered on both trips. Stewardess very friendly and most spoke English if only a little. Having read reviews before flying I decided to have a meal before flying, food look bad and smelt really bad on both trips and quite a few passengers refused food.


Uzbekistan Airways customer review :  23 December 2011 by D Batin   (Portugal)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

DEL-TAS-SKD-IST. DEL-TAS we received a free upgrade to business class (with economy meal). On domestic flights to and from Samarkand, planes were new, spacious and empty with no food served. Tashkent to Istanbul they offered to change to business for $100 per person which we declined, because seats in the economy were comfortable pitch as well. Meals decent.


Uzbekistan Airways customer review :  11 October 2011 by N Brown   (Australia)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Istanbul to Tashkent in economy with an e-ticket. The check-in line was long and many people had a lot of luggage. The economy allowance was 40kg and many struggled to live within this high limit. Queuing was also chaotic as people pushed in all over the place. But eventually got through. The plane was a 767 in good repair. It took off on time and service was efficient in at least three languages (Uzbek, Russian and English). The food was okay - a beef stew, and a glass of rather sweet red wine, followed by coffee. The inflight entertainment was broken, but skymap was showing. Arrival on time into the chaos of Tashkent airport. Our Uzbekistan Airways flight seemed perfectly unremarkable.


Uzbekistan Airways customer review :  3 October 2011 by D Olsson   (Australia)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

Yes

Value for Money:

No

Cabin Flown:

Economy

Tashkent to Bishkek and had no problems with the flight. Check-in was slow but painless and cabin staff were good. No meal but they did provide a drink (it was only a 40 mins flight). A functional website would be very welcome.


Uzbekistan Airways customer review :  19 August 2011 by T Kim   (Japan)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

Service was pretty normal. Tashkent from Osaka Kix. I was onboard their Boeing 767-300-ER in Business class. The service at Osaka Airport was normal, I got in to the gate with no problems. Their food onboard was delicious, they had Central Asian Uzbek food. Plane was new, the entertainment was pretty normal. Arriving at Tashkent the immigration was awful along with the baggage claim. The money I paid for the flight was worth it. When I got back to Osaka there was a long delay and I had to transfer to another flight using All Nippon Airways to get to Osaka.


Uzbekistan Airways customer review :  18 August 2011 by Pieter van Buul   (Netherlands)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Tashkent-Amritsar. Flight had a delay of 3 hrs waiting for connecting flights from Europe. Rescheduled check-in went smoothly, there were only 4 passengers to check-in as the others were from connecting flights. The gate shown on the information panels did not exist. After about 90 mins of waiting someone picked us up and guided us to a bus which dropped us at the plane, a brand new A320. Legroom was average and service ok with a full meal and large portions. The delay and the disorganised airport made the flight experience with Uzbekistan Airways a disappointing one.


Uzbekistan Airways customer review :  30 July 2011 by Y Cuenco   (USA)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

JFK-TAS (via Riga). Check in at JFK was not bad. I brought my dog with me and he had to travel excess cargo. They allowed me to keep him until 1pm - just before boarding time then drop him off at the baggage area. Service on the plane was ok. I was prepared for no-frills and it's exactly what I'd imagined it to be. The plane is an older Boeing 767. Reminded me of traveling to the Philippines in the 1980s. Staff courteous. Food on JFK-Riga leg wasn't bad . The fuel stop in Riga was much needed. We were able to de-plane, stretch our legs and use the free airport wi-fi if we had laptops. Riga-TAS leg had a new crew. Service remained ok. Food was actually a little better. Arrivals at Tashkent Airport was a bit of an adventure. Everybody crowding on a bus on the tarmac which drives us to the main terminal. Channeling through the passport area was fine and running to find a cart was ok. Lots of guys offering to help, but I was instructed by someone on the plane to politely decline. I had to wait until the very last bag for my dog to come out and, thankfully, he was perfectly fine. I noticed they'd given him water and food. Overall, not a bad experience on Uzbek. I would recommend for those coming from the East Coast since it has 1 of the quickest routes to Central Asia and since I plan to fly back to NY in a few months - it will most likely be the airline I choose.


Uzbekistan Airways customer review :  26 July 2011 by T Mah   (Malaysia)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

KUL-TAS-ALA. Return ALA-TAS-JUL. Going in with low expectations I was pleasantly surprised by the aircraft and the service and food on board. The B767 on the KUL-TAS sector looks tired with at least 4 out of the suspended CRT monitors not working. Irony is they placed a picture of an Airbus plane on one of the non-working monitors. But the Airbus A320 on the TAS-ALA sector was pretty new with swing-down LCD monitors. Food is average.


Uzbekistan Airways customer review :  4 July 2011 by I Rasulov   (UAE)

 

Trip Rating :  3/10

Score 3 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

DXB-TAS Airbus A310, and TAS-DXB Boeing 767. Pre-flight safety video is of poor quality. Overall video system on that Airbus A310 is very old (tapes), and the quality of the video looks like old 1980s, 1990s styles. I would recommend them to invest into new, professional, and shorter, effective pre-flight safety videos. Food is ok. Its good to see them manage to provide right needed amount of food items on small trays in YC. Service in YC is relatively fast. Well, 4 crew for less amount of pax, and probably because most of the crew stay quite long time in their grades for a long period of time, which makes them quite experienced. Most of the time new crew never smile! The way they address people is quite cold and rude. Old crew, however, are pretty outgoing, helpful and smile a lot.


Uzbekistan Airways customer review :  1 June 2011 by C Meilberg   (Germany)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

ASB-TAS, IL-114. Although the airplane looked relatively new, the safety-feeling was as bad as it possibly can get. Several seat belts did not work, the air-con in the front part was working too well - so to say. It was extremely cold, several windows showed ice inside the cabin. In the central part, temperature was ok, but in the back, the air con was not working at all. Temperatures there can only be described as absurd, the air felt used. Although new, the whole plane felt rather untrustworthy. The service was not too impressive - some dry fruit, a very sweet orange-juice and a dry sandwich. If possible - avoid! At least the Ilyushin!


Uzbekistan Airways customer review :  16 May 2011 by Imtiaz Wadud   (Bangladesh)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Tashkent-Bishkek Return. The flight was on time, quite new A320 both ways. Cabin staff are good and speak English quite OK. Food was not that good, probably because its only 1 hour flight.


Uzbekistan Airways customer review :  8 March 2011 by T Tadas   (Lithuania)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

RIX-TAS-BKK and back. B757s and 767s seats good with ample legroom. Food dull, but plentiful. Service - this is Uzbekistan Airways, what do you expect. Wish that FAs did not smoke in the lavatories before takeoff, and they should pay more attention to pre-landing safety procedures (tray tables and window shades up, etc.) instead of shrugging the whole thing off. No through check-in available from BKK.


Uzbekistan Airways customer review :  9 January 2011 by Mark Storey   (USA)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

Almaty - Tashkent on a fairly new A320. Cabin crew smart, friendly and efficient. Spoke quite good English. Food was okay, service generally professional and everything passed off without a hitch.


Uzbekistan Airways customer review :  8 November 2010 by Jimmy Furhman   (USA)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

Bangkok-Tashkent-London. The flight leaving Bangkok was in economy, very empty, so I had a whole row. All fine, excellent meal, friendly service, on time. A week later, I was booked Tashkent-London, also in economy. The guy at check in said the flight was full. I asked if he had a "special price" for an upgrade. He said "unofficially, $200". I offered $100, he accepted. He said he would give me an economy boarding pass, meet me at the gate and give me the business class pass. Flight was full, about 5 passengers originating in Tashkent, and maybe 200 were transiting from India going on to London. Because I was "unofficial", they served an economy class meal, which was not very good. But the service was friendly and flight was on time. The planes are older and worn. I got a great value on a one way ticket, and I would recommend the airline, but I would say it's just 2 star. The business class seats were like standard reclining seats.


Uzbekistan Airways customer review :  4 October 2010 by J Heard-White   (UK)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

London to Tashkent and vice versa - seats were crammed in and the seat backs were fixed upright - very uncomfortable. Tashkent to Urgenz the seat backs would not go upright, there was no handle on the front right emergency exit, and the aircraft was very dirty. Surprised that it was licensed to fly. Food on Uzbekistan Airlines is about the poorest I have had on an airline. Flight crew knocked into passengers when moving down the aircraft, could not be bothered to serve properly and would push food/drinks across my face to get to other passengers. Unless the standard is improved I cannot imagine anyone choosing to fly with HY. I would never fly with them again, however low the price of a ticket.


Uzbekistan Airways customer review :  18 September 2010 by N Dotan   (Israel)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

TLV-TAS-BKK Economy, efficient in-flight service, decent food. Ancient aircraft, basic English by most crew - crew efficient but not friendly. I will not consider flying this airline again due to its ancient fleet, which is old to the point of real safety concern. While the TLV-TAS leg went fine in a decent B767, in the second leg we boarded an ancient A310 which had seen better days, probably 30 years ago. After a technical fault we had to change planes, and I was slightly reassured, only to find a slightly less ancient A310. My advice to anyone considering flying with Uzbek is to make sure their flight uses one of their modern A320 aircraft, otherwise I'd stay away.


Uzbekistan Airways customer review :  18 September 2010 by Peter Mair   (UK)

 

Trip Rating :  3/10

Score 3 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

LHR-TAS-LHR. Outbound the cabin crew were charming and excellent. Inbound we were dealt with by a squad of middled aged staff, who threw the evening meal at us and then vanished to the rear of the aircraft - not to be seen again until journey's end. Inbound the seating was adequate, but outbound the seat pitch was the tightest I've ever experienced with knees jammed hard into the seat in front. I was on the aisle and next to me in the middle seat was a tall guy with very long legs who simply couldn't sit straight, so he turned towards the window and put his legs across those of his wife. Hard though he tried not to, he had to lean on me for most of the journey. Terrible for a 6.5 hour flight. The food was crap in both directions. Outbound we were on time. Inbound we left 1.25 hours late due to a passenger having got lost in the airport post check in!


Uzbekistan Airways customer review :  2 September 2010 by Davron Mirsagatov   (Uzbekistan)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

Tashkent-Nukus (roundtrip). Plane old Soviet Tu-154, while boarding on plane it was hot like a sauna, until flight took off. Interior décor remains as one from Soviet with old cramped fabric seats and some tables not even working to be open, overall not clean. Flight attendants okay. They serve snacks for 1 hour flight, dried fruits and sweet bread. Currently Uzbekistan Airways received few new A320s hopefully those new ones should replace old fleet.


Uzbekistan Airways customer review :  26 May 2010 by Bill Pitt   (UK)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

LHR to Tashkent Boeing 757 overnight. Check in at LHR manned by Alitalia not bad and we got the seats we wanted - then things got worse. Quite the most appalling food I have ever eaten on an airplane. Only free drink was a plastic glass of very sweet red Uzbek wine, which I managed to spill from my table which wasn't fixed properly to the seat in front. Cabin crew were very nice but hampered by a shambolic airline. Urgench (UGC) to TAS (Tupolev 154) - very ancient aircraft, graffiti on the table store, chewing gum all around, paint and interior decoration peeling or missing. Loading was a nightmare! We had allotted tickets but people coming in on the first leg from Bukhara (BHK) had already occupied them so there was mayhem. Very helpful Flight Attendant tried to impose some order and to a certain extent succeeded. Cabin crew were helpful and attentive. TAS-LHR, Tashkent airport must be seen to be believed - a walking shambles. No one seemed to know which queue was which or even to which gate we should go. We boarded and sat down, Then a bunch of very ill mannered people got on and started to take any seat that wasn't filled. Cabin crew did very little to organise this chaos. Another delay while we waited for late arriving transfer passengers - probably lost in the mayhem of arrivals.





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