US Airways Customer Reviews and US Airways Passenger Trip Reports

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Kansas City to Seattle with a stop in Phoenix. On the day of my flight I got ready, went to the airport and was helped by a lovely woman at the check in counter, had no problems checking in my 2 bags and then went to wait for the plane. It was on time and ready to go, had no issues with my carry on luggage and had a pleasant flight to Phoenix, the staff member doing the intercom system was even showing us interesting things that were outside the window. Plane in Phoenix was on time as well, the staff onboard were courteous and fun. My bags arrived to Seattle.

Flight ZRH-PHL on a 767. As noted in other comments, those planes are very old, with no individual in-flight entertainment modules in Economy class. The overhead monitors are just a few, so unless you are seated close to them, you need to have very good eyes to see what's going on, selection of movies was pathetic. I am 6'3', but the seats were actually rather comfortable and roomy, albeit worn out. Only complimentary alcohol is wine (from a carton?). Crew was polite, although certain members did have a bit of an attitude. Overall, US Airways will get you to your destination (often cheaply), which is what matters for most passengers.

I've just come back from a 2 week trip to the US from Ireland. I bought return flights to Boston with a connection through Philadelphia. On arrival in Philadelphia (which is a hub for US Airways seemingly), our connection was cancelled with no notice to passengers waiting at the gate. 20 mins after the flight was due to go the sign above the gate was still saying 'On Time'. We were told initially that all other flights were booked out that evening except for another 6 hours later, which had no guarantee's of leaving. Eventually exhausted we agreed to layover for the night in a nearby hotel on US Airways expense. We flew the next days 18 hrs late. On our return flight via Philadelphia we were delayed on the runway 2 hours in Boston and arrived in Philadelphia 5 mins before our connection was to leave. They never held back the flight even though a substantial number of flights from Boston that evening had a large number of people travelling on that flight. Again we had to layover for the night. It was 24 hrs later before we flew out. Amongst all of this mayhem we came across the most rudest, uncaring and incompetent Customer representatives I've come across. I will never fly with this airline again.

Quebec City to Philadelphia. The plane was late so several customers had to be rescheduled. It took 1 hour and 45 minutes to check in 17 customers. The ticket agents were steadily working, but it seemed the system for that airport was either antiquated or they had difficulty receiving/sending current information. Not sure if the fault was with poorly trained agents or a lousy system, but the wait time was inexcusable. Then once we (finally) got on the plane, we were delayed another 20 minutes while the baggage handlers arranged and rearranged the luggage in the storage area below the cabin. That extra 20 minutes caused us to miss our connecting flight. Not a good experience.

Flight from Boston to Charlotte delayed for weather, a lot of passengers had a tight connection time. The staff made no effort for suggesting passengers who need connection to deboard first in order to catch the next flight. Had to spend a whole night waiting for the flight the next morning.

Sky Harbor Phoenix to DFW this past Thursday. Flight crew were rude to passengers. We board the plane and taxi to the runway. After 20 minutes the pilot announces that due to electrical malfunctions we would be returning to the gate to allow maintenance onboard. This seemed understandable. Once we returned to the gate they opened the plane doors. After 15 minutes both pilots exited the plane. I took this opportunity to grab my cell phone to send a text message to my husband who would be picking me up. A flight attendant immediately turned and yelled at me and said that I was not allowed to have my cell phone on. I am a frequent business traveler and even have a flight scheduled for week after next. I am cancelling the flight, perfectly willing to pay a cancellation fee, and I will never fly this airline again.

Flew from JFK-CLT-LGA. First flight was good overall, except baggage was very slow to be returned. Return flight flight attendants seemed a bit clueless and my tray table was broken (it was an older aircraft, but still.) Not a bad airline, but not my first choice in any scenario.

The flight from check in to the actual flight experience was good, the seats where okay, the crew were polite, served drinks, respond quickly to needs. Boarding was fast from Charlotte to Houston, return flight was lovely and the crew were excellent. The inflght entertainment is rubbish so come with your ipad loaded with music or movies. 757-200 are old planes used for the Dublin-Charlotte route, apart from that I will use them for the right price.

US Airways called me about 5 minutes before I was going to get to the airport for PHL-SDF flight. Told that my flight was canceled. They offered my wife and I tickets to Indianapolis but no connecting flight to Louisville. The next flight was 21.30 (9 hours after the original to SDF). Flight was 45 minutes late taking off. Gates changed 3 times without notice given to passengers and departure board was not updated.

LHR-CLT-SRQ-CLT-LAS. Envoy class LHR-CLT on A330-300 very good. Full flight in both classes. Boarded on time, but delayed takeoff due to congestion, arrival CLT on time. Seats comfortable, with a good view out of the windows in row A on a 1x2x1 configuration. Food very good, and unusual for me, ate all courses offered. Inflight snack bar available. Staff friendly and helpful. Charlotte airport excellent for USA arrival, through immigration, customs, bags onto SRQ and in the lounge within 40 minutes. A lot better than LAX at 3 hours plus. CLT-Sarasota and back on US Express, both on time and again good crew. Ground staff also very helpful. CLT-Las Vegas on an A321, again full flight, no entertainment, but food OK again. Only mentioned the credit cards on this flight, but not too pushy. Priority bags delivered first on all flights. Overall a very good experience to counter all the negative ones.

MAN-PHL-LAS on 8th May and SFO-PHL-MAN on 26th May. Transatlantic legs in A330 much better than domestic segments by A320 within the USA. Food onboard in long haul fine, served a glass of wine for free if requested which is an improvement. Breakfast tasty if only lacking in quantity. On 5 hour domestic flights only water and 1 non alcoholic drink served plus coffee/snack on outbound. Effectively operates a no frills model domestically even if you travel on a transatlantic ticket. They should issue free vouchers at least for people travelling long haul although no charge for checked bags on such ticket. AVOD installed on transatlantic, temperamental but did work and headsets now free. Would not pay a premium to fly this carrier but as price paid for an open jaw return significantly lower than more premium carrier options was worth doing. All check in queues quite short made to use self service at SFO but system could not find our reservation and had to see agent anyway. Some staff are good at their jobs others going through the motions particularly on domestic leg. This is an average airline nothing special but if schedules and pricing acceptable would use again.

US airways cancelled my first flight from Boston to Philadelphia (connecting in Philly to go to Richmond) while I was on my way to the airport. When they gave me my new flight the next day they did not put my brother and I next to each other when our seats were together on the original flight (seats next to each other were available on the flight). When we made it to Philadelphia the next day, they cancelled our flight to Richmond and had to schedule again! Customer service were good at putting us on the new flight but flying this airline is a gamble.

Flew PHL to SJU return. US Airways use a 757 that was originally configured to fly the transatlantic routes on some of these services. The seats were proper old-style business class cradle type with great leg room and plenty of recline. Service excellent. Food good. No in-flight entertainment on either sector. Would definitely choose US Airways on this route if they continue using their 757s with the ex-long haul configuration. Both flights on-time.

I had a miserable experience and customer service has been worthless. Our flight was delayed for over 4 hours due to auxiliary power failure. After 4 hours they took off even though nothing was fixed. Dealing with customer service is pointless - they don't know anything and just give you canned response. I will never fly them again.

LHR-PHL and PHL-LHR. Absolutely no complaints. On-time. Excellent seat in envoy class. Friendly service and good food. Wines not as good as BA and no Champagne pre-take off or in-flight, only sparkling Italian Prosecco. Lounge in PHL inferior to BA's but US Airways use the Star Alliance lounge at LHR which is good. Would use again if the price was right.

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