US AIRWAYS Passenger Reviews and Passenger Trip Reports

US AIRWAYS customer review :  20 November 2009 by Robert Howes   (Australia)

London Heathrow-Philadelphia-La Guardia. We had a seriously bad experience on the international leg. The toilets were dirty, my wife found chewing gum stuck to the seat-back safety brochure, food was inedible and charges were levied for every extra including beer/wine, headphones, etc. Worst from our point of view is that we are on Star Alliance round the world tickets which state in writing that we have a baggage allowance of two pieces per person (with weight limits obviously). However, despite having this in writing (and on the phone from Air New Zealand from whom we booked the tickets) US Airways insisted on a hefty surcharge for our "extra" bags. We were blackmailed into paying or not flying - at least Air New Zealand have offered to go to bat for us later. However, between the poor service and the greedy surcharges I will not willingly fly US Airways again and urge caution from anyone else who may be lured by their supposedly lower prices.

US AIRWAYS customer review :  20 November 2009 by J Segal   (United States)

PHX-CLT-FLL return. Upgraded to 1st on 3 legs. Boarded in PHX to cookies, bottle water, pillow and blanket at each seat. Greeted with a genuine smile. Easy connection, and another warm welcome on flight to FLL.

US AIRWAYS customer review :  19 November 2009 by Mark Freyton   (UK)

Did a couple of USAirways domestic flights this week. Both on time, and both unremarkable. Cabin service friendly but sparse, just a soft drink (with an option of a $6 alcoholic drink). Cant get to grips with the check in system. You check in on line, you pay per bag $15 per bag, but then still have to go through the whole thing at the airport again, even printing your own baggage tag, and then waiting for someone to come over and stick it on your baggage. All very confusing. Nothing to write home about - a very good fare though so you get what you pay for.

US AIRWAYS customer review :  17 November 2009 by Michael Cliffe   (UK)

MAN-PHL-Fort Myers. Typical US airways flight, clean cabin, terrible food, nothing offered in between - US airways have got to improve their cabin services. I have had better service on budget airlines.

US AIRWAYS customer review :  12 November 2009 by Jonathan Reed   (USA)

Rome-Philadelphia in Business (Envoy). I was pleasantly surprised at how good this was. The food was outstanding and service gracious. The older non-lie flat seat was as good as others and better than Lufthansa non lie flat seat. IFE offered a decent selection of on demand movies or tv shows. US Airways domestic first has received a lot of criticism, but my transatlantic Envoy experience was very favorable.

US AIRWAYS customer review :  11 November 2009 by S Kent   (UK)

Gatwick to Las Vegas via Charlotte. Staff polite and helpful, food typical airline food. Complementary soft drinks, tea and coffee. If you wanted more during the flight you could go to the galley. I did pay extra to be moved further up the plane. Gatwick to Charlotte took off 10 minutes late. Due to the clock going back etc. we arrived at 16.20 and our flight left for LV at 18.10. Bit of hyperventilating that we would clear immigration and catch our connection but we made it with time to spare. We knew we would have to pay for food on the Charlotte - LV leg of the journey so were prepared. No in-flight entertainment was a disappointment. On the return from Charlotte I felt sorry for the FAs because is was like a Disney Special. Overtired children, crying, hungry. Only thing I can complain about is having to wait over an hour at Gatwick for my luggage.

US AIRWAYS customer review :  9 November 2009 by Bill Atkins   (USA)

MAN-PHL An unremarkable flight. Cabin outdated, toilets dirty, food, apart from appetiser, was poor. Staff ranged from helpful to surly and not much interaction - no-one in the cabin asking if we needed anything between meals .We did arrive 30 minutes early.

US AIRWAYS customer review :  5 November 2009 by E Browne   (UK)

Gatwick/Phoenix via Charlotte. First leg to Charlotte was rather cramped with very little leg room due to boxes for TV under the seat. Second leg was better. Strange that there should be more legroom on a four hour flight than on the nine hour one. Meals on flight to Charlotte were palatable and staff friendly and helpful. Return flights were better with more leg room due I expect to being in a different part of the aircraft. Would fly with US Airways again.

US AIRWAYS customer review :  5 November 2009 by J Broadbent   (UK)

Manchester to LA via Philadelphia. They try by any means get more money out of you (charging for pre-assigned seating, domestic luggage fees charged at the counter, $5 for a set of cheap disposable headsets etc). Most FAs are professional but disinterested - on one leg, the FA in charge of the food trolley pushed it down the aisle whispering 'snacks' because he couldn't be bothered with the inconvenience of anyone wanting to buy anything, so nobody did, and then he disappeared for the rest of the flight. On the other hand, $7 for the pastrami sandwich isn't too bad and if you can get your hands on one they're really nice, all soft drinks were complimentary, flights were on time and I got what I expected.

US AIRWAYS customer review :  28 October 2009 by Enrico Suave   (USA)

IAH-PHL-BOS flight says you stay on the plane -- you never do. There's always an "unscheduled crew change" so you have to sprint from one terminal to the other. I'm Silver Preferred, but only get the first-class ugrades less than half the time. Coach in US Air is a trial - at least as Silver Preferred I can board early and stand a chance of getting my carry-ons in the overheads. Otherwise, you end up gate-checking, and since I often carry multiple laptops, this can be very difficult for me. I've since switched to BOS-CLT-IAH, and it's better.

US AIRWAYS customer review :  28 October 2009 by N Stuart   (UK)

Manchester-Philadelphia-Las Vegas. Outward delayed by 4 hours due to snow in US and the flight arriving late to Manchester. This produced a mad scrum at check in as this is a feeder route and many people are travelling onward from Philly. The check in staff struggled as they kept going up and down the line asking people for their final destination and asking them to go to the front of the line. Flight out was okay - FA were quite friendly and attentive - plenty of cold drinks and tea and coffee served through out the flight, meals ok. Delayed at Philly again waiting for connection to Las Vegas - flight was very full and was a terrible flight - pillows and blankets were placed on the seats but had been taken by passengers to board first - requests later were met by we dont have anymore - yes, mae but the guy next to me has three? Return flight to Manchester was terrible - FA didn't seem to want to be on the flight.

US AIRWAYS customer review :  26 October 2009 by Clive Davison   (UK)

I could cut and paste any of the Gatwick-Charlotte-Gatwick comments posted before instead of rewriting my own. US Airways must have realised that the Gatwick/Charlotte flight has no competition because they really do not try at all! Food on an 8hr flight is a basic meal and a very poor snack. I have already commented elsewhere about the seats, the films are dire and the same on both flights - cabin staff were so distracted that we were given a time check for Frankfurt not London, and as for the attendant call buttons going of at random all through the flight and when someone complained they were told "not our problem". Tip for meals, when you book look at the special diets menu and choose one of those they are somewhat better than the "Pasta or Chicken" selection that seems to be the only option.

US AIRWAYS customer review :  24 October 2009 by J Segal   (USA)

PHX-LAS return, upgraded to 1st both directions. Both flights on time with friendly welcome, pre-flight drinks and full attention. Out bound plane seemed older and tattered a little. Good experience overall.

US AIRWAYS customer review :  19 October 2009 by C Hamburg   (USA)

They are charging $20 for "choice" middle seats. I didn't realize middle seats were desired & worth paying for. And with the baggage fees if we paid for seats & bags it is over $100 extra/pp roundtrip. The ticket wasn't cheap to begin with.

US AIRWAYS customer review :  19 October 2009 by Glenn Dy   (China)

Orlando to Seattle via Phoenix, Arizona. For such a long flight, there was no inflight entertainment, glad that I brought my iPod and PSPwith me, otherwise, it would have been a painfully boring flight. No meals served free but free non-alcoholic bevs were served in bigger cups so that's fine. I noticed in most US airlines, the crew tends to be chatty but they lacked warmth and sincerity. I just don't know why they are like that.

US AIRWAYS customer review :  19 October 2009 by Zara Price   (UK)

My husband and I flew from London Gatwick to Las Vegas via Charlotte. We were flying out to get married and it was an awful start to our wedding and honeymoon. The staff at check in were polite and helped up to get a window seat, but the staff on the plane were horrible. The televisions wouldn't work and staff either walked off when we tried to ask them to fix them or one woman grabbed the remote out of my husbands hand and then started jabbing the buttons and talking to us like we were simple. The flights Charlotte to Las Vegas and back were pleasant enough. The return journey Charlotte to London was horrendous. Almost all of the staff were extremely rude. The conditions are unbearably cramped. I am 5'4 and 110 pounds and I had barely enough room for my arms and legs. I can only imagine how agonizing it would be for a full size gentleman to sit in that tiny space for nine hours. Do not fly with them.

US AIRWAYS customer review :  18 October 2009 by Tino Schubert   (Germany)

MUC-LGA (via PHL), DCA-TPA,MIA-MUC (via PHL). US Airways was better than expected. Served with non alcoholic drinks, complimentary food for long haul flight. Airplanes not the newest, but clean and acceptable. Inflight Entertainment could be improved.

US AIRWAYS customer review :  13 October 2009 by G Bryan   (UK)

BHX-PHL-LAS return. Fares were considerably cheaper than others so we took the risk. We were pleasantly surprised. All flights were early or on time, food was okay, flight attendants friendly and leg room acceptable. We knew they charge for head phones so took our own. We would certainly use US Airways again.

US AIRWAYS customer review :  7 October 2009 by David Lismore   (UK)

MAN-PHL-BNA return. All flights were ontime and service was good. I must give praise to the cabin crew on our return flight from PHL to MAN - a serious medical emergency on board and cabin crew went about their job in a professional manner. The only thing we were disappointed with was the amount of legroom on the A333. We were sat in the middle rows and under the seat in front was the equipment for the IFE system, reducing our legroom. I noticed that the seats by the windows did not have this obstruction, so these are the seats to go for. Overall, a very pleasant experience.

US AIRWAYS customer review :  6 October 2009 by John Sarullo   (USA)

Charlotte to PHX delayed by about 30 minutes. No big deal, however the connecting flight to San Jose was moved from gate A to Gate B. This is quite a distance at the PHX airport. The connecting flight did not wait for the connecting passengers. It was 12 hours until the next flight. I will avoid US Airways from now on and also avoid PHX airport.