US Airways Customer Reviews and US Airways Passenger Trip Reports

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Philadelphia-Paris and Rome-Philadelphia in Economy. Airbus A330 on both legs, and I find the 2-4-2 seat layout to be far superior to the 767s and 777s the other US airlines fly on these routes. Decent entertainment options with AVOD on both flights, but the system kept crashing on the FCO-PHL segment. Seat comfort adequate, though pitch is tight. Crew were efficient and proactive in moving passengers to empty seats where possible. Catering was adequate, with food quality significantly better from FCO. Both flights arrived early.

Absolutely the worst "First Class" product I've ever experienced. Flight attendant only came through for one round of plastic cup beverage service on a 2 hour flight and never offered to refill them. Furthermore, this flight attendant was rude by getting onto me for taking my shoes off and reclining my seat after takeoff. On other airlines, I've been warmly welcomed aboard and addressed by name while the FA politely takes my order for a drink on the ground, and then they're very attentive to the first class customers in flight--not the case at U.S. Airways! Save the $75 upgrade fee and sit in coach; isn't much different.

DCA-FLL. Boarded on time, but spent a while taxiing to the runway. Staff were knowledgeable, but seemed to lack training. 20 minutes into the flight and onward, I kept shifting my position in my seat, because I found it extremely uncomfortable, with barely any leg room. I'm an average height, so this is saying quite a lot. I didn't order any food for the 2.5 hour flight, but I requested a soda, which came in a plastic cup not much bigger than a shot glass. It was lukewarm and unpleasant overall as well. Luckily, we landed in FLL on time, and needless to say, I was grateful to be off that plane.

PHX LAX in first. Delayed from 19.45 to 20.30 to 21.35 to 22.15 to 22.45. The gate agent got us ready to board for 21.35 and suddenly cancelled it as the cockpit crew were out of hours. Massive queues at the "service counter" for alternative flights but the next flight on this route was also delayed. Complete lack of co-ordination suggests nobody manages operations. Flight crew told a boarding passenger that it had been "a long day" which is highly unprofessional. I missed my connecting flight from LAX to HKG thanks to this. My impression is this airline is run by amateurs and to be avoided.

ZRH-PHL-DCA (767-200,CRJ200) and EYW-CLT-FRA (E175, A330) in Economy. Seats on both flights outright horrible, interestingly the worse seats were on the much newer A330. Very cramped and seat cover from very cheap looking material that is uncomfortable to sit on. On 763 no AVOD or in seat screens, on 330 AVOD but very aged system that was outdated when installed. Food very small portions, on first flight crew heated whole trays including salad and butter - rendering them inedible. Domestic flight crews helpful and more service-aware. Overall long-haul crews however seemed in a rush to get service "over with" and hide out in the galleys, some condescending and unfriendly. Forgot to clean trays after diner service, had to bring it back on my own. Overall will go out of my way to avoid US on longhaul flight in the future.

While I know that US domestic flights may not be the best for service, a recent experience in First Class with US Airways left me shocked. 21st Jan from Charlotte to Kansas City was unbelievable. Delayed 2 hours and with a cabin senior who displayed her bad mood vocally. From telling a customer at the door 'don't walk away from me, you come back here' to advising that she 'had a bad week'. It was a 2 hour journey that I just wanted to end. The passenger next to me dared to ask for a second scotch and was refused! The reasoning from the senior to the passenger 'I do not want you arriving drunk'. A sad day and one that will see me avoiding US Airways.

Pittsburgh-Philadelphia and Brussels. I recently relocated to Philadelphia and have to say that the worst thing about this city is having to fly US Airways. Until recently, Southwest offered an alternative. Now that they have a monopoly they bumped the price from $200 up to $600 if you can't make the noon or 1pm flight! If you end up paying this outrageous price, almost as expensive than going to Europe, you fly in some of the oldest planes. Even for their international flights, you get a 30 year old plane where they ask you to pay $5 for headset to listen a TV 20 feet from your seat. If you have the choice, avoid this company.

Charlotte-London-Charlotte onboard A330 airbus. US Airways has the most cramped economy seats that I have seen so far. Absolutely horrible! Seated in the upright position, your knees bump against the back of the seat in front of you. The food was of marginal quality. The cabin service quality was average. Only the superb professionalism of the cockpit crew helped us go through those two flights. Stay away from US Airways if you have to make long distance flights.

My original itinerary was leaving PDX at 5.27 am to PHX, then PHX to Houston, then to Mcallen, TX. Delayed 55 mins at push back. Over 40 of us missed our connections to Houston in PHX. Once we got through customer service (one agent for 50 people) we had to wait 3 hours to go to Houston. Before boarding a further delay of 30 minutes. We landed in Houston and I had 15 minutes to run down the A concourse, catch a train to C concourse and run to gate C36. I got to C36 for my Mcallen flight and they had just closed the door. I had to wait 3 hours for the next flight. Not one US Airways employee attempted to hold the original PHX flight to Houston to allow the folks from the PDX flight to make it.

Service goes from bad to awful, all the name of making another dollar. Recently US Airways decided to add so called 1st class to their regional jets. These planes were never designed for two classes of service so the flying experience is now worse than ever for most passengers. Bad enough when there was one restroom per 88 passengers. Now there is one restroom for 9 passengers, a second one in the back of the plane for the remaining 80 passengers. Your bags are likely to be stowed several rows behind your seat and mayhem follows when it is time to disembark. The fee for bags policy means everyone is bringing bags onboard. Even If you do get bumped to 1st class on the regional jet, it means a slightly larger seat and they bring around a basket of cookies. It is sad that compared to US Airways, Southwest is now a premium carrier.

ROA-SFO via PHL. Checking in at ROA was a breeze with little hassle and helpful staff at the desk. The plane was fairly decent for a regional flight and actually comfortable. The attendant was also cheerful, genuinely so rather than drone-like as seen on United. The next flight however had a few problems, with the food being mediocre and overpriced, so I ignored it. The free drinks were pretty good though. There was no real infight entertainment beyond the music, but the attendants were helpful. Not a bad flight choice and definitely worth the money.

CDG-PHL. Very bad flight, full plane and there were not enough meals for everybody. Crew were rude, inflight entertainment only worked 1 hour after departure. Return via CLT, old aircraft, no entertainment, flight was quite empty and still no choice in meals for passengers who were at the back. Flight attendants ineffective and some broken seats which is unacceptable.

I would not recommend this airline at all, especially flying in or out of Philadelphia! My first flight was delayed by nearly an hour, so I had a mere 17 minutes to sprint through PHL to reach my connecting flight. I barely made it. On my way back, the plane was a little late. Once again had 20 minutes to reach my connecting flight. To my horror, my plane was just beginning to back out when I arrived. The agent at that gate was not at all helpful. I was stuck in Philadelphia for the night. After contacting customer service, they do not feel they did anything wrong. "It is up to the pilot's discretion to depart 10 minutes early." I guess there was something to be said for the fact the all the other airlines had lines of people waiting at the check- in counters. US Airways had none!

CLT-SFO. I am a large passenger, and generally purchase two seats. This is usually not a problem, even though they refuse to make any formal policy about it. On this flight, I was boarding near the beginning of zone 3 and the gate agent refused to let me board. A supervisor was called over, and I was forced to wait while all other passengers boarded. Finally, the supervisor told me with great relish that I couldn't board using my tickets. After making it seem like I would not be able to fly at all (after, mind you, completing half my trip), they said I'd be allowed to board, but only using one ticket. The other seat was stolen and resold. A follow up email to customer service resulted in nothing, not even an "I'm sorry", and certainly no refund. Do not fly if you need to buy two seats!

Used frequent flyer miles for a trip to Bangkok via Rome. First segment PHL to Rome was on US Air. Ultra narrow seats and cramped legroom. Dinner was worse than a microwaved TV meal and this is on an international flight. After a similar experience from PHL to Hilo we had vowed never to fly US Air again. Fortunately we scheduled a different route for our return to PHL and in the future will avoid US Air even if it means an excessive layover time to fly on another airline.

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