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US Airways customer review :  28 July 2010 by S Churchill   (USA)

Tampa to LAX. I settled into my reserved seat for the first leg of my two flights. I had spent time online finding just the right seat for myself before purchasing my ticket. However, after stowing my hand luggage and buckling my seat belt, a very pushy employee, followed by a woman about my age, began loudly asking who was flying alone. She looked directly at me and I said yes. She said, "I need you to move - this guest needs to be near the restroom". I guess she thought I didn't, so I moved but wasn't very happy about it. Dring the flight, the head attendant kept yelling at passengers over the microphone to sit down - not sure who she was yelling at, but it went on throughout the flight. In Phoenix, I boarded my second flight to LAX. Unbelievably, the rude attendant was on this flight too. I had just sat down, stowed my bag and fastened my seat belt, when another attendant said "I need you get up and change places with these two children." Turns out, somehow they were seated next to an exit. Their mom put them behind me and she escaped to a seat up front. So now, I lost my window seat. Meanwhile, the kids behind me, now totally unsupervised, kicked my seat the entire flight. When I mentioned to the flight attendant how disappointed I was that I was asked to move for a second time, she rolled her eyes and laughed like I was an idiot, shook her head and turned away. I will certainly never fly USAirways again.

US Airways customer review :  22 July 2010 by Gerald Woerlee   (Netherlands)

My wife and travelled economy class to the Netherlands from Orlando via Philadelphia. The flights were punctual. However, the shabby old airplanes, old-fashioned Iron-Curtain service, and poor food were what we had come to expect as the trusted hallmark of US Airways. So as they say, “You gets what you pay for”. On their online check-in, US Airways offers the opportunity to purchase “preferred seating” on economy class. No explanation is given as to what “preferred seating” may be. Many airlines nowadays have discovered the market for leg- room, and charge extra for seats with more leg-room. They even state specifically on their websites that you are paying extra for a seat in economy class with more leg-room. However, customers of US Airways are simply told they are paying extra money for “preferred seating”, without being told what “preferred seating” actually means. So on the assumption I was paying for more leg-room on economy class, I paid a total of 80 US dollars for “preferred seating” on both legs of our journey. Imagine my surprise upon realizing that “preferred seating” meant nothing except normal seating in economy class. No extra leg-room, and no other advantages. Preferred seating sometimes means an aisle seat, but can also be an in-between seat, or even a window seat. And all in the same economy class where other people get the same seats for nothing! Identical seating can also be arranged for free on the online check-in. This sad realization was confirmed by a very helpful US Airways employee in Philadelphia. My unhappy conclusion was simple and depressing. “Preferred seating” is no more than a somewhat misleading, almost unethical business practice devised by US Airways to shake more money loose from its less critical and unknowledgeable customers.

US Airways customer review :  22 July 2010 by Simon Briggs   (USA)

BWI-LAX on US Airways. US Airways did contact me before the flight to let me know of a flight delay due to crew illness. Customer service told me that I had to check in at the usual time. Once at the airport, I was told that there was a possibility that the flight would be cancelled (after waiting 4 hours). I was rebooked onto a BWI-PHL-LAX flight. 16 hours later, I landed in LAX. On the PHL-LAX flight, the flight attendants passed through the cabin after take off with drinks. I didn't see them again until just before landing, when they again passed through the cabin with drinks. 2 drinks in 5 hours! No movie, nothing. I don't feel I can really comment on the FA's service as I didn't really see them. I guess that is comment enough. As we left the aircraft, the flight attendant was reading the newspaper, sat in his seat. I will not be flying US Airways again.

US Airways customer review :  22 July 2010 by A Magowan   (UK)

Orlando - Philadelphia - Dublin. I'm not too sure what way US Air allocate seats but myself and partner checked in together and were allocated completely different rows. On the outward trip we were able to change thanks to a US Air employee but on the return leg we were told in Orlando that this would need to be done in Philadelphia - which would have been extraordinary as we arrived at the terminal there with around 20 minutes to make the flight. B767 was clean and staff friendly enough, food was pretty good and plenty of free drinks. The only gripe with was the legroom which was practically non existant. I've been economy on BA, Monarch, First Choice and Qantas and always felt like I had ample leg room - not on US Air however. A fairly good experience, marred by unhelpful staff at Orlando and the poor legroom!

US Airways customer review :  20 July 2010 by D Buntele   (USA)

GSP-CLT-FRA-BRE. Seats are so cramped and no leg room - ridiculous for over $1,300 fare I had to pay. On the short Frankfurt to Bremen portion, I had Lufthansa, whose comfort was far superior to that of USAir. In hindsight, I wish I had travelled on Lufthansa the whole way through, no matter what other nearby airport I'd have to fly out of. On a positive note, the food was quite good.

US Airways customer review :  17 July 2010 by Cynthia Reed   (USA)

Just returned from Punta Cana . Departure from Punta Cana airport a nightmare. Computers went down - no backup procedures in place. Over 200 passengers stood in line for 4 hours at the airport. No info was provided from the airline. Irritated passengers were threatened with police action because they demanded information. When we finally lifted off they only had six $7 sandwiches to sell coach passengers for the 3.5 hour flight to Charlotte. Everyone missed connecting flights. Hotels were offered in Charlotte at your own expense if you could not get a connecting flight that evening to your destination. No USAIR rep meeting stranded passengers after going through US Customs. Just stood in line in Charlotte and rechecked luggage and rebooked to BWI. Thank God they did not try to recharge for luggage and change fees.

US Airways customer review :  17 July 2010 by A Rehman   (Canada)

YUL-PHL-AVP return was filled with mechanical glitches. Staff who dealt with us and those issues were phenomenal - staff supported my wheelchair bound husband and good to be amidst humanity at its best and safety in the air. Even as the baggage was lost for a few hours, personnel worked to get them back by evening of the travel day.

US Airways customer review :  16 July 2010 by M Brennan   (USA)

LGW-CLT-PHX. I have had plenty of negative comments about AWA (now USAIR) in the past. Pleasantly suprised with my trip. Heavy weather over CLT, airport temporarily closed. Rerouted to Charleston, refueled and finally landed at CLT 3 hours late. Captain was excellent at communicating. Cabin staff did the best they could under the circumstances. INS was a disaster at CLT unable to cope with 3 planes landing within a 60minute window. Missed connecting flight, and USAIR very courteous and gave me a good aisle seat on the next direct flight (3.5 hours after schedule connection). Bags arrived with no problem. Did hear of others being put on a standby list (travel only couple times a year but do have frequent flyer card, and 10000 miles total).

US Airways customer review :  14 July 2010 by David Cullinan   (USA)

PHX-MBJ and back. A319 seemed clean and in good shape. Much nicer then the planes Air Jamaica used to use on this route. The crew was friendly, counter staff in MBJ is contracted out, and are rude and uncaring.

US Airways customer review :  5 July 2010 by S Srinivasan   (USA)

DFW-CLT and CLT-RSW. Not as bad as I expected, honestly. Gate staff at both DFW and CLT were courteous, as were FAs. Standard drink service offered during both legse. Seat comfort and pitch adequate for length of the flights. First leg departed on time and actually got in to CLT about 5 minutes early. Second leg was a tad late departing (about 15 minutes), but the gate staff and the captain kept us informed about the flight status. Miles were posted to my CO account quickly. Nothing fancy, but satisfactory experience overall, especially for the price paid.

US Airways customer review :  30 June 2010 by J Conradi   (USA)

Avoid USAir for Europe Flights. The flight over was on time but that was all that was good about it. The flight back was not pleasant. I flew in June 2010 first Philadelphia to Zurich, then returned Frankfurt to Philadelphia. The flight staff on the return trip were surly, mechanical, no smiles or eye-contact. The plane was dirty, toilet dirty. I was in a row where some metal box (part of entertainment system) blocked half my foot space, so that besides having no leg room for my knees (I am tall), I was very uncomfortable - why couldn't that be noted on the seating chart? I booked this flight ages ago and certainly would have selected a different seat. Food was horrible both directions, worse than cafeteria food back in high school days. Frankly, it was an embarrassment to think that this was a "first taste" of America for visitors with European food experiences. Coffee was weak and barely lukewarm. I have flown many airlines on many flights and this was one of the worst. I will not choose this airline in the future if other options are available. USAir has alliance with Lufthansa, which I flew from Milan to Frankfurt. Too bad I couldn't stay on Lufthansa as it was light-years ahead of it's partner airline. Not a good experience!