US AIRWAYS review : 5 May 2008 : by Christina Botto

Customer Rating : 1/5

I travel a lot and am used to not everything going smooth. This Airline, however, switched me from a 5.30pm flight to an 11.50 pm flight without saying a word. When I checked in, I was given the boarding pass for the later flight - that's it. By the time I realized the switch, I was told that the flight I had confirmed reservations for was full. I find it unbelievable that an airline would treat their paying passengers this way.

US AIRWAYS review : 5 May 2008 : by W Seymour

Customer Rating : 3/5

Just flew USAir for the first time in 2 years. Last time made me wonder how long this airline could stay in business. This time about the same. The clientele is 98% Priceline.com which says to me that business travelers cannot rely on schedules or can't stand the ambience which is dreary. Agree with previous comments that the cabins are run-down, flight crews have the sort of neutral to indifferent attitude of someone who is under chronic stress and has withdrawn. On one leg the crew were friendly and rushed to get our drink service done over a 50 minute flight. The overheads are too small and crew do not expedite by counting large bags coming on the plane. USAir works as a carrier for those with low expectations other than cheap.

US AIRWAYS review : 30 April 2008 : by S Albury

Customer Rating : 5/5

LAX-LAS return. Staff were helpful on check in. I was overweight and offered the opportunity to repack. Both flights left on time and arrived slightly early. The tickets were cheap and the quality was fine.

US AIRWAYS review : 28 April 2008 : by S Briggs

Customer Rating : 3/5

MAN-PHL-BWI. Legroom is getting tighter on US Airways these days - very cramped. Cabin crew had a disinterested air about them, but they did provide efficient service. Meal okay. US Airways is turning itself into a budget carrier. I only fly with them because they go where I need to go and the price is usually quite competitive.

US Airways review - by Marybeth Richards

23 April 2008  Customer Trip Rating :

US Airways continues its drive towards mediocrity, and does a very good job with it. On a recent YVR-PHX-YVR journey, I was unsurprised to see the aircraft (A319) interiors still painted in the same dull greys as in the past, with seats and fittings looking worn and ill-kempt. Cabin crew on the outbound flight pleasant enough, but disappeared after having done one drinks run, except for one pass to collect rubbish before the twenty minute call. Inbound crew paid no attention to pax during boarding, with the result that pax in row 26 placed their bags in the bins over row 5 then continued to their seats, so pax in row 5 had to find another place for their bags, causing aggro and headaches. Ground service in PHX horrid, with three check in desks open at 0730 to serve a rapidly growing queue of pax. Indifference from agents at check in desks and one gate agent in particular ensured that my view of US would remain unchanged - that the airline has simply lost the plot, and staff attitudes reflect this with their 'take it or leave it' behaviour.

US Airways review - by William Brandoe

23 April 2008  Customer Trip Rating :

ATL-CLT-LGW business class. Single class on Canadair plane. Scored 1A on the 333, so had a flat bed. Flight on-time; aircraft clean and tidy. Crew helpful, and attentive, serving plentiful drinks and good food. The seat isn't brilliant- you have to fiddle a bit to get genuine flatness, and there's no privacy divider. Slept for 4 hours, and didn't use IFE, which seemed to be having hiccups. On time arrival in Gatwick. Good experience in general. Surprised at no "air show" on the IFE, so you never really knew where you were.

US Airways review - by C Tuttle

23 April 2008  Customer Trip Rating :

SEA-PHX-FLL, return FLL-CLT-SEA, first class. Old America West 737 to Phoenix, FA friendly and efficient. A321 PHX to FLL, excellent food, comfortable and baggage arrived with us. After reading so many posts, this was major concern. CLT-SEA I left spare prescription glasses in back of seat pocket and thought they were gone forever. I went to US Airways bag claim and they had them. Very good airline experience when I was expecting the worst.

US Airways review - by W Brandoe

23 April 2008  Customer Trip Rating :

LGW-CLT-ATL J class. Food good and plentiful; crew attentive and friendly. Cradle seats on 333 enabled me to get 4 hours sleep on a daytime flight. IFE worked faultlessly. US Express flight (no J) was on time, and fine. I checked no luggage, so can't comment on that. I'll report on return flight; perhaps that will alter my views, but so far, US Airways seemed pretty good.

US Airways review - by Vivek Thuppil

15 April 2008  Customer Trip Rating :

SMF-PHX-MEX return. Trip was ordinary in every sense of the word. Crew and ground staff were neither friendly nor rude, condition of the plane interior was neither great nor awful and the A319s used on all the legs were pretty decent. More or less mediocrity all around. However, all the planes did take off on schedule and landed even a bit ahead of schedule sometimes and neither did they lose my luggage. So no complaints there! If they offer a competitive price in the future, I would fly them again. Note however that since I was flying through Phoenix, I was flying with the former America West aircraft and crew, which I've heard are much better than the US Airways aircraft and crew used on the east coast.

US Airways review - by S Holton

12 April 2008  Customer Trip Rating :

Munich to Philadelphia. Originally scheduled to leave at Noon then 12:30 then 12:45; the flight was finally delayed until 3PM. I only managed to catch my connection to Jacksonville because that flight was also delayed 1 hour! One of the window shades was stuck in the closed position. The other, when I tried to lower it had a chunk torn out of it and wouldn't lower all the way. On my US Air flight from Philly to Manchester that started my vacation, the controls on both my seat and the 1 next to me didn't work - no movies no lights no nothing. It was at the end of 1 of the center 5 seat rows. I had to stretch over 3 seats to get the videos. Fortunately the attendant was very sympathetic and bought me 2 glasses of wine in apology.

US Airways review - by A Miller

11 April 2008  Customer Trip Rating :

Hartford to Houston (Bradley to George Bush Airport). Supposed to be "direct" flight - the only direct flight they offer from Hartford to Houston Twice, members of my family have taken this direct flight - which means a layover, not a plane change - in Philadelphia. Both times, as plane taxied to terminal, it was announced, routinely, without apologies, that everyone had to change planes, and new gate numbers were rattled off. This second time this happened, my daughter was traveling. I had specifically asked at the counter in Hartford if she would be expected to change planes, even though a direct flight. Was assured, even instructed, that due to short layover, she must, or rather, "should" and "would be advised" and "ought to" stay on plane. So when others were instructed to disembark and go to new gates, she stayed put. Flight attendants told her no, she had to get off the plane in order to complete her flight to Houston and that she had to go to a gate two terminals away, and it was already boarding. She had no boarding pass, as it had been taken in Hartford. Got to gate at last boarding call, they complained that she had no boarding pass, wasn't on manifest ... somehow it was explained and she got on ... but this was a planned change - there was no surprise or accomodation that there were two passengers from the Hartford/Phila leg hurrying to board this other flat - my daughter said it looked like a completely normal, scheduled flight, and was full of people of Philadelphia - so while they may call it a direct flight at the counter, at the gate, and on the plane, it is a connecting flight, and one we would not have taken, had we known she would have to rush to a gate and try to explain her situation as to no boarding pass. Of course, in both instances, this second instance last night, the bags were lost in transit (stayed in Philadelphia) - customer service , which included a second tier manager in the Phillippines, insisted my daughter was on the same plane that she started out on, and that she shouldn't have gotten off! I said she and every other passenger were told to get off and go to new gates and get on new planes. Why not just call it a connecting flight?

US Airways review - by Max Whitish

11 April 2008  Customer Trip Rating :

I was ignorant to get burned twice. Lets just say that only 3 of my 6 flights actually made it to the destination on time or at all. Between engine start failures to the lack of an aircraft altogether, I am wondering how I made it back home. How does this airline stay in business? It is most definitely not the customer service. My wife and I are very patient people, but after the understandable mechanical trouble they just kicked us off the plane and let us wander the Charlotte airport for four hours as ticket booth after ticket booth closed and left us stranded in line. Luckily, our third bag finally made it to its destination three days after we did. Unfortunately, all of our 17 items inside (mostly made of durable plastic) appeared as though they had been beaten with a sledgehammer. Never again will I use this airline.

US Airways review - by C Natoli

8 April 2008  Customer Trip Rating :

The first time I flew US Air was approximately ten years ago and the one thing I remember is the interior of the aircraft being rundown and dirty. I recently flew them again for the first time since then (Newark-Charlotte-Cozumel) and the interior of the aircraft are rundown and dirty. If they won't spend the money on a younger fleet at least spend the money to maintain the interior! Gum stuck to the seats, staining, no padding in an already uncomfortable seat, filthy on-board bathrooms, no audio or video entertainment on a four hour flight. The saving grace were the pleasant flight crews. Otherwise, US Air is as crummy as they get.

US Airways review - by A Berndt

4 April 2008  Customer Trip Rating :

US Airways moves in mysterious ways. Got checked in and then was told that I had no seat but my luggage went anyway to Canada. Was given a voucher for travel in North America, a hotel room for the night and $20.00 voucher to be spent at the airport for food. Was told that I would fly out the next night. Arrived at the airport check in desk 3.5 hours prior to departure and told that I was on standby and they were oversold by 2 passengers. Went to the gate and was told that they were oversold by 10. I did not get on that flight and told that I would fly out on April 2 late at night. Given $20.00 to spend at the airport food places and a worse hotel room than the night before. I hope that I finally get out of Phoenix tonight and home around 00:30 am. I travelled in Europe this year for 11 weeks and used 6 different airlines and not even Ryanair service was this bad. I never got "bumped" once during any flights before. This was my first and last time usage of US Airways. I hope their passenger agents are more competent and friendly then what I experienced at the Phoenix airport.

US Airways review - by J Wright

1 April 2008  Customer Trip Rating :

USAirways doesn't care. I've taken several USAirways flights in the last few months, and each was as bad as the others. On one flight, I had a paid, confirmed First Class reservation with a seat assignment, but it was mysteriously canceled two hours before the flight. No one at USAirways had an explanation. I ended up flying standby in coach, and I have yet to receive a refund for the difference. Written complaints to USAirways were met with obfuscation. They still haven't provided an explanation. On another 3 hour and 17 minute international flight in First Class, no meal was served, even though the flight spanned the lunch hour. They don't provide meals, even in First Class, unless the flight is over 3.5 hours.

US Airways review - by P Partis

1 April 2008  Customer Trip Rating :

MAN-PHL return economy. We were very pleasantly surprised with the experience.The A330 aircraft was showing its age in the cabin however the seats were fairly comfortable. The cabin crew were extremely friendly and obviously very experienced. The service was very smooth with plenty of drinks rounds and the food was decent for the length of flight. Return from PHL was a breeze from check in through to the gate. We were informed prior to boarding that the AVOD was inop which didn't really bother us, however it would have been nice as an apology if we didn't have to pay for the first drink on board which we thought was a bit mean! Again very friendly crew and excellent service. Would fly them again.

US Airways review - by D Hoppin

31 March 2008  Customer Trip Rating :

DCA-LGA-DCA Shuttle in Coach and First. Agree with previous comments that US Airways Shuttle is distinctly inferior to the Delta Shuttle, which has refreshed interiors, more legroom and generally friendlier and more enthusiastic staff (especially gate agents at DCA). Still, it's about saving time - so I sometimes wind up on US when I get to the airport and they have the next shuttle out.

US Airways review - by P Verde

27 March 2008  Customer Trip Rating :

LGA-DCA morning flight on the US Airways Shuttle. A319 was clean but showing signs of wear and the interiors felt dated. A319 still spacious compared to Boeings, but does not have extra legroom like the Delta Shuttle. The flight attendants were friendly during their quick beverage service. Wine and beer are complimentary but US Airways serves only the standard cardboard airline pretzels. US Airways Shuttle is definitely a nice ride but is not up to the standards of its competitor shuttle, which offers more inflight services and a roomier aircraft.

US Airways review - by Louis Esteves

23 March 2008  Customer Trip Rating :

LAS-LAX. Crew friendly and professional although they all could have done with a smile. Drinks complementary except for alcohol and snacks. Will fly them again.

US Airways review - by William Stinnett

22 March 2008  Customer Trip Rating :

I purchased a full fare ticket from Philedalphia to Phoenix). I arrived a full two hours before the flight to find that there were no seats available. The plane was overbooked – not by 2 or 3 – but by 15 or 20. I did not get on the flight. The agents at the gate closed the gate and sent me to "customer service" (a misnomer at USAirways) where I waited for an hour only to discover that all the Phoenix flights the following morning were full. I was put on a flight to Chicago at 1100 pm. to connect with a 7:25 a.m. flight to Phoenix. When I went to the gate in Chicago at 5:15 am, I was told that I was put on standby (I was not, of course, informed of this in Philadelphia). Thanks to one helpful agent in Chicago, I made it onto the flight to Phoenix (It was only an hour late leaving). Aside from the terrible inconveniences caused by this incident, the worst part was the treatment by the airline personnel. They were rude, sullen and unhelpful.

US Airways review - by M Kissane

22 March 2008  Customer Trip Rating :

Living in the Philadelphia area US Airways is most often the only choice for non-stop travel. It has however gotten to the point with this airline where it is not worth the hassle of trying to use them, no matter if it is a non-stop flight or how much less than the fare of other carriers for the same trip. If you do fly with US Airways with no expectations you still will be disappointed.

US Airways review - by M Levin

20 March 2008  Customer Trip Rating :

PWM to ATL on Saturday. Meeting friend traveling from PTI to ATL. Luggage lost on both of our separate flights. I filed a claim at ATL on Saturday, luggage returned Sunday. Clerk filled in form incorrectly so no local phone number was recorded or I could have had luggage on Saturday. Friend's plane delayed due to weather. She stood in line for 2 hours to file claim around midnight, line never moved, one clerk on staff for 3-4 rerouted flights with lost luggage. Friend had to leave line to catch last shuttle bus or sit in airport until 6 AM waiting for next shuttle. Called ATL on Saturday, told we had to drive 3 hours to airport to file claim. US Air could not even find where her luggage had been checked. Arrived at airport today for return trip, friend's luggage in holding area. Check-in clerk had no problem finding where luggage was located simply by entering friend's name in system. All other clerks at airport and 800# said they could not find luggage with any info given unless we drove 3 hours and presented checked bag ticket in person. Friend had to buy clothing for 3 days' trip. Then, clothing in suitcase found to be soaking wet when luggage retrieved today. After arrival home, friend called US Air and was told she had to file a claim at the airport. What are they thinking? We are going to go back to ATL to file a claim? Or even back to PTI, 2 hours away? Terrible customer service in regard to luggage.

US Airways review - by Ken Robinson

20 March 2008  Customer Trip Rating :

DCA-ONT, transfer in PHX. Check-in at DCA is a breeze; self-service kiosks, and separate check-in locations for shuttle passengers. The check-in area I used was directly at the TSA luggage drop- off; it was the same, compact, counter with 2 self-serve kiosks (although only 1 was working). Total check-in time was 5 minutes, and security about 10 mins. Fairly new Airbus A319 - clean, neutral interior and sufficient legroom for a trans-con flight. A recent movie was shown, and FAs came around often with drinks and snacks, headsets, collecting trash, and more drinks. Have never tried the buy-on-board food. PHX-ONT also on time (no opinion on PHX); older AWA 757. Not as much legroom, but flight is only 1 hr. FAs came around with drinks and snack, and again prompt to clean- up. PHX-ONT boarding allowed Star Alliance Silver and Gold to pre-board which was nice - wish they did that on all flights across the board. In general I find that US has good service, and competent, pleasant employees.

US Airways review - by K Fu

19 March 2008  Customer Trip Rating :

Orlando to San Jose, transferred in Vegas. Upon landing in Vegas, found that the second leg had been cancelled due to "flight crew availability". These people are the most disorganized I have ever seen. We were made to wait for over an hour while the ticket counters checked in passengers on a flight to Canada because they had been unable to handle the number of people and the 25-50 passengers in line had already missed the last boarding call. A group of drunk guys who had been arrested and were waiting in a separate line were helped before the line of people whose flights had been cancelled. No apologies were offered, ticket counter supervisor was extremely rude and told us that she didn't "appreciate the attitude" because we told her it was a ridiculous question to ask if three people wanted 1 hotel room or 2. The planes were old and dirty, with stains on the headrests.

US Airways review - by Tracy Rosenberg

12 March 2008  Customer Trip Rating :

Catastrophic. SFO to CDG via Philly. Coach class. 44 hours to complete the return trip. Return flight from De Gaulle delayed for 5+ hours. 2 hours waiting in line to determine the length of the delay. Closed their "rented" check-in desk at 12:30pm - for a flight that didn't leave until 5pm. Forced me to carry on a bag I had planned to check, but didn't while I was exploring re-routing options. 400 passengers missed connecting flights in Philadelphia - waited on line for another hour on arrival in Philly to be snarled at by grumpy agents and given hotel vouchers. Half the passengers had meal vouchers and half didn't (for a measly $10 to cover a 15+ hour delay). Vans to the hotel asked to be paid and arrived with 6 seats for 100+ passengers. At the hotel, passengers staged a mild insurrection and insisted the restaurant stay open and make us sandwiches at 10:30pm - resisting the hotel's comment that we could walk down the side of the freeway for 2 blocks in 30F weather to the all night Denny's restaurant. In the morning, the hotel was again short of vans to convey all the passengers back to the airport. Security line at Philly took an hour and extended for several city blocks. Number of passengers near tears as they didn't expect to make it through the line in time for their rescheduled flights. Again the passengers did some impromptu organizing and we assembled based on the departure time for our flights. Not to worry though, my rescheduled flight to California was delayed for an hour and a half. Both delays were "mechanical". By the time I arrived in San Francisco - 40 hours after departing from Paris - I was verging on being ill.

US Airways review - by Tej Buch

12 March 2008  Customer Trip Rating :

RDU-CLT-SFO-CLT-RDU. All flights were on time. Everything went on smooth except for a minor mess up at CLT on my way back. The cabin attendant took my carry on in SFO saying that there was not enough space in the overhead bins. After landing at CLT, I waited at the aerobridge to collect my bag. The same guy asks me to collect it at the Baggage Claim! I had a flight to catch to RDU and imagine going down to baggage claim to get my carry on (which as a matter of fact could have fitted in the overhead bins easily) and the worst part is the bag never came. I walked over to the US Airways baggage claim office and they called the gate and found out that some person from the airline had taken all such bags and dumped them in the inner office! I was relieved to get my bag back but not a fellow passenger who missed his flight to Miami and a couple of foreign girls who were taking an international flight out of the US. Obviously, I had to go through the Security at CLT again.

US Airways review - by A Makins

10 March 2008  Customer Trip Rating :

There should be a "no stars" options for this outfit. Supposed to fly BUF-CLT-RSW this morning. Instead of sitting on a beach in Florida I'm sitting at home because US Airways doesn't give a damn about customer service. Received a call last night saying the flight was canceled. Certainly there has been bad weather in the region for the last 2 days (snow/ice). I understand bad weather causes disruption but the lack of any attempt on US Airways part to deal with the fact they were the only airline unable or unwilling to get any flights in and out of Buffalo in the last 2 days is inexcusable. Over 1000 US Airways passengers have had flights canceled out of Buffalo. Most flights were fully booked (Canadian school break and a huge number of Canadians use Buffalo). We were given an option of the next available flight out - Tuesday evening, 2 days away. With a return booked for 2 days after that it was pointless making the trip and we have lost our holiday in Florida. The weather this morning was clear blue skies. How can this airline claim to be serious when it has made no attempt to bring in additional aircraft to deal with situation. During the storm other airlines continued to operate in and out of the airport. Not surprisingly 90% of the people sitting in our airport hotel this morning were US Airways passengers. All of this follows a bizarre change to our original reservation. Around 2 weeks ago I happened to go on-line to check what the on-time performance was for the flights we were booked on. Low and behold the return flight (booked on the US Airways website) didn't even exist. A call to US Airways got a completely matter of fact 'we have you returning on flight so-and-so (way earlier than we were supposed to leave), connecting to flight so-and-so - a 5 hour layover in Washington (of course you have to figure that bit out). Bad enough, but they hadn't even notified us of the change and apparently had no intention of doing so. Only after much pushing did they book us on an "unavailable" 1 hour connection through CLT. When they try to pull this garbage make sure you check individual leg seat availability on connecting flight options - individual legs may have plenty of seats but their system may show a combination of two legs as not available. Bottom line, I tolerated their miserable service and ancient planes over the years because they tended to have decent prices. Never again. You get what you pay for.

US Airways review - by Glenn Stark

2 March 2008  Customer Trip Rating :

This was the second and last trip on US Airways for my wife and I. We gave them a second chance due to their competitive pricing, but again we got far less then we paid for. The aircraft was an Airbus A320. I had booked our flight 4 weeks in advance, and reserved seating together. When it came time to travel, the airline had us separated and sitting on opposite sides of the aircraft in center seats, there and back - how thoughtful of them. Second, their seats seem to be made for children, but this was a flight to Las Vegas, with few kids on board. The seats were actually painful to sit in. I found the most pleasant part of the flight was when I had to stand for 30 minutes in the rear of the aircraft due to a medical emergency with one of the passengers. I was unable to get back to my seat due to all the people in the aisle helping. Third, to pass time I took our laptop along, but due to the lack of room between the seat rows, I could not even open it up enough to view the screen. Believe me, when I say small seats, I mean small . This is by far the worst airline I have been on in many years - I fly quite often to Vegas, and occasionally to Europe and South America, so am hoping to find some positive reviews on other airlines out of Chicago, or even Milwaukee. I hope this helps.

US Airways review - by Bill Atkins

19 February 2008  Customer Trip Rating :

PHL-MAN-PHL Envoy Class. An unusual experirnce for this airline as service was consistently good on both legs. Plane definitely showing its age with broken footrests and other bits - their seats are still the last-but-one generation of business class. Crew was more approachable than US carriers normally are and professional except for the habit of curling up for a sleep in the cabin with the passengers mid-flght. Food from PHL average, from MAN much better. A shame that this is the exception rather than the rule with US Airways.

US Airways review - by L Adams

17 February 2008  Customer Trip Rating :

They lost my bag, which is not the first time. If possible I will try my hardest not to fly this airline again. The planes are not clean. On the first flight my seat was broken on the second flight my light wouldn't work. With this airline there is always something. I can't remember the last time I had a pleasant experience on a US Airways flight.

US Airways review - by Richard Pym

15 February 2008  Customer Trip Rating :

MAN-PHL-LAS, SAN-PHL-MAN. A bit of a curate's egg. Flights left on time and arrived early. Both transcontinental were full to bursting and the transatlantic were about 80% full. A330 from Manchester was showing its age and looked battered and grubby. The food was possibly the cheapest that US Air could buy in and best avoided. The crew were on the elderly side but were efficient for the most part. On the overnight return a passenger looking to occupy 3 empty seats at the rear of the plane was told not to as it would "annoy the flight attendants" - who indeed spent most of the flight sat at those seats watching the IFE.

US Airways review - by Bill Atkins

27 January 2008  Customer Trip Rating :

Yet another experience which confirms this is no longer a serious airline. Was booked ATL-CLT-SBY. Incoming to Atlanta late - given little and very misleading information. Total chaos on gate allocation, meaning non-delayed flights boarded before the very delayed one. No effort made to rebook on alternate route, despite asking - was assured I would make the connection when it was obvious this would not be the case. Finally did myself, at great expense, what US Airways should have done and rerouted. Found afterwards that I would indeed have spent the night in CLT. Every aspect of this company is substandard and they are to be avoided, even if cheaper, as they feel no responsibility for their passengers.

US Airways review - by Ajay Patel

27 January 2008  Customer Trip Rating :

PHL-ATL-PHL Economy class. I have travelled US Airways often and never had some of the nightmare experiences people have with this airline. On this trip flights were on time, planes clean and check-in counters in PHL & ATL were not crowded. On the flip side the flight attendants need to lose some of their attitude.

US Airways review - by T Martin

24 January 2008  Customer Trip Rating :

LGB-PHX, USAirways/Mesa, PHX-DFW US Airways. Both flights full, but enjoyable. LGB to PHX was on a CRJ900 operated by Mesa. Nothing outstanding, but good service and the convenience of leaving out of LGB. PHXDFW connecting flight on an ex-America West 737-300 was full. Overall experience on USAirways (former America West routes) was very good! Cabin crews friendly and helpful, and even served pretzels - you won't even find that on AA anymore! Seat pitch on ex-America West planes is very tight.

US Airways review - by G Arting

21 January 2008  Customer Trip Rating :

LAS-DTW round-trip. We decided to upgrade to first class for the LAS-DTW leg ($150/each) for the fact we would be given priority for deplaning, baggage, roomier seats to sleep for 4 hours, etc. Our bags were tagged "Priority" which we were told meant they would be the first bags to arrive at the baggage claim. About an hour before departure at Las Vegas, the gate was changed to a different set of gates on the other side of airport. We heard no announcement - had to ask the other airline still working at the gate we were supposed to be leaving from. Had to go down a flight of stairs out to a crowded shuttle bus and be driven for about 15 minutes across the tarmac. Seats were good, drinks were good, and overall service was good (no food served since it was a "red-eye"). Arrived 10 minutes early at Detroit Metro. Jet-way was not in place so we waited on the plane 20 minutes before we could deplane. Then, everyone from the flight waited over an hour at baggage claim for baggage. Once the bags began to travel on the carousel, we noticed our one bag was 8th in line (others appeared to be from economy passengers) and had to wait until the second priority bag came off as almost the last on the carousel. Didn't feel as though we were given the "full experience" of first class though with the baggage incident. Our return trip we sat in economy in exit rows and it was fine (for what you would expect from economy). I can't say I wouldn't travel with US Airways again, but I would like them to show a little more concern for the passengers as it relates to making sure the jetway is ready to go and that "Priority" baggage tags which the airline placed on our baggage really mean something.

US Airways review - by R Weaver

15 January 2008  Customer Trip Rating :

Manchester to Burlington, Vermont via Philadelphia. Old A330 in bad condition on transatlantic - no inflight entertainment for approx 12 seats around and including mine, plus individual lights didn't work. So no entertainment and near total darkness (central aisle seat) for an eight hour+ flight. Cabin crew try their best, but even they look fed up. The fun started when my bag failed to show up in Philadelphia - it eventually took US Airways 8 days to deliver it to Burlington. At no stage did I have any confidence that they were going to find it - I was regularly told it had been located only to be told the day after that was not the case. The baggage claim system is a shambles, albeit staffed by pleasant people trying to do a good job. I felt sorry for them. Return journey to Europe on was better, but on a very old 767, entertainment provided by one projector screen for the cabin. Breakfast is one bun with so much sugar in, you practically start seeing stars. The flotation device under the seat detached itself, not a good sign. US Airways have good prices, but you certainly get what you pay for. Transatlantic never again. Internal US only if every other airline is sold out.

US Airways review - by J Fry

15 January 2008  Customer Trip Rating :

CLT-FRA in Envoy class and FRA-CLT in economy. Check-in in CLT a breeze. Got a pass to the USAirways club and a coupon for one free alcoholic drink. The club was huge and fairly busy. Many of the seats were very worn or stained, but it was better than waiting at the gate, but there were no newspapers or magazines offered. Boarding on time but chaotic, lots of non-English speaking passengers blocking the boarding for priority passengers. The seat in Envoy had excellent legroom, but does not lie flat and I was not able to sleep in it. IFE had a good selection of movies and TV shows. Dinner was a good salad and a very low-quality steak. Hot rolls served. The flight attendants ran out of butter for the rolls and made due by scavenging unused butter packets from passengers dirty trays for people who asked for seconds. Dessert a small piece of decent cheesecake. The service overall was decent, not overly friendly but not obnoxious either. The only real negative for the flight was the hour and fifteen minute wait for luggage in Frankfurt, the longest I have ever waited for luggage. Agonizing after a long transatlantic flight. The return flight in economy was not bad. Check-in was no problem. Free German and English newspapers offered at the gate for all passengers. The seat had very limited legroom and very narrow. The meal was small in portion but tasted OK. The seat had IFE, headphones were $5 if you didn't bring your own. Same movies as the outbound flight, good selection. FAs made several passes through the cabin with water, juice and soda, and were friendly and helpful. Luggage arrived much faster in Charlotte than in FRA. Overall, both segments were fine but not outstanding - other than IFE which was very good compared to other US based airlines.

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