US AIRWAYS Passenger Reviews and Customer Trip Reports

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US AIRWAYS customer review :  19 March 2010 by James Ray   (USA)

San Juan Puerto Rico to Charlotte, NC to Denver CO. Flight departed San Juan on time. Had to wipe the food crumbs out of my wife's seat so she could sit down. Landed on time in Charlotte, boarded the connecting flight to Denver. Sat on the tarmac for 2.5 hrs due to a mechanical issue. Flight cancelled. Exited aircraft and there were 3 agents for 210 people to re book. Booked to Dulles then Denver, the next day. Received hotel voucher for a really dirty hotel room, slept in our clothes, and showed back up at the airport. Our booked flight we received the night before then cancelled and we had to fly to Laguardia then to Denver booked on United, thank god. This is was probably the worst customer experience that I have ever had, bar none. Indifferent staff, dirty planes, poor service. I did save about $100.00 flying this airline, but I would have paid $500.00 to get me out of Charlotte on time. What is the old saying? You can have it fast, cheap or good, pick 2.

US AIRWAYS customer review :  18 March 2010 by Gillian Kearvell   (Mexico)

GDL-YVR-GDL through Phoenix. Outbound canceled flt due to insufficient passengers. Was then unable to contact the airline mid-trip to make changes (tried phoning, internet and even a trip to the YVR airport to find someone who worked for US Air). They were completely inaccessible. Then had a delayed departure in PHX on the return trip due to mechanical issues. During the flights there was no food service. Combine that with shortened connection times (that were tight to begin with) because of their late departures meant no food all day. Also no blankets, seats you could feel the metal support frame through, leg room terrible. The only good thing was the one single cheerful in-flight attendant on one of the legs. The rest looked exhausted, harassed and overstressed. I booked this because of the lower cost so I suppose it serves me right for trying to get a good deal - after all additional charges it actually came out more expensive than one of the better airlines I usually travel. In general I would say I will only use this airline as a last resort or sheer act of desperation after all other options fail. I need an airline that is reliable, accessible and responsive to customers needs. Not to mention, one that gets me there on time, safely and in one piece.

US AIRWAYS customer review :  15 March 2010 by A Lowe   (UK)

SFO-PHI-YOW. Effortless check-in at SFO. Clean, comfortable and A320 SFO-PHI. Complementary non alcoholic beverages and attentive and pleasant air crew. Reasonable amount of leg room but no inflight entertainment and its usually a 6 hour flight! PHI-YOW was on an Embraer regional jet, again this plane was on time, clean and modern. Crew friendly and attentive.

US AIRWAYS customer review :  5 March 2010 by B Duston   (USA)

An otherwise fine flight from Charlotte to Tallahassee was marred by a flight attendant's insistence that I move from the seat to which I was assigned. I am one of the few people who actually enjoy sitting in the last row. My seat assignment was Seat 18A on a CRJ commuter jet. When I got there I saw that there were personal items on the seat, those that I soon realized belonged to the flight attendant. I told the flight attendant that that was my seat. She said in no uncertain tone, "the flight is not full, move to the next to the last row." I told her that that was not my seat and that I particularly enjoyed the last row. That was to no avail as she again told me to move to another row. At a time when US Airways is suffering from a reputation of having poor service, this flight attendant's demeanor did nothing to quell it.

US AIRWAYS customer review :  4 March 2010 by C Napier   (Ireland)

Dublin to Tampa via Philadelphia. One of the worst flight experiences I have ever had. Flight left Dublin on time, on an old tatty B757. Disinterested crew provided little service and the meal was small pretty much uneatable, no personal IFE, and main movie was a Disney show. Transferred at Phily was met by rude and pushy ground staff, that walked away before I could even finish my question, and being told to look at the screens as they were to busy to run after passengers who were lost in the terminal. Tampa flight on an old B737, which was full. As I entered the cabin, I walked down towards my seat at the rear of the plane, and was met by a crew member who told me that the bins were full at the back and that I better hope that my carry on case fitted under my seat or else. True to her word, the bins at the back where full, and I didn’t want my case going under my seat, plus it was a little to big to fit safely under my seat. I walked up to the middle of the aircraft and placed my bag into locker that was almost empty. The same crew member watched me, and as I turned around to walk back to my seat, I heard her shout at the top of her voice, demanding to know who owned this bag. She pulled the case from the empty locker and ran down the plane with it, and explained to the whole aircraft that she had already explained to me it was to go under my seat. In total embarrassment, I told her that I needed my legroom and that it was a little big to be placed under the seat, and what was the problem with using an empty locker further up the plane. She then told me that if my behavior didn’t change I would be offloaded for not listening to crew orders and being a danger to the safety of the aircraft and the other passengers. I was in total disbelief. She then dropped the bag in front of me and ordered me to take it to the front door so that it could be loaded into the hold. Throughout this flight I was not served by this crew member nor did I want to make any comment to her in case I risked being arrested. The guy beside me said that the crew must have been having a bad day and that he agreed that I was the unlucky passenger to get the blunt. European airline crews would never treat a customer like this - but as mentioned on my flight, US airways crew are for my safety "only" and not for customer service.

US AIRWAYS customer review :  3 March 2010 by M Taylor   (Canada)

Flying with US Airways was horrible! They "say" they offer hot fresh meals on board (breakfast lunch and supper) but both ways they had no meals - even though the flights were over 4 hours long. It used to be the meals were complimentary on planes, now you have to pay, at least they should have the meals ready for passengers! US Airways only had two lanes open and two agents working for check in. The line of passengers trying to check in was almost out the airport! And we arrived over 2 hours early!

US AIRWAYS customer review :  28 February 2010 by K Carlson   (Portugal)

I hadn't flown US Airways in about 10 years, and flew Lisbon to Washington via Frankfurt and Philly (Lisbon-Frankfurt flights via Lufthansa). Left Lisbon late due to weather in Frankfurt. Had to rush through the airport in Frankfurt to board the flight, then sat on the aircraft waiting to be de-iced - the pilot hadn't requested de-icing until about 40 minutes after scheduled departure! No legroom on the A330; spent the entire flight with both legs in the aisle. On arrival at Philly, our bags were nowhere to be found. Again, we had to rush to catch our flight to DC. On arrival in DC, had to claim for lost luggage. Asked for toiletries as ours were in checked luggage; they gave us nothing. Lost luggage arrived a day and a half later. Check-in at Reagan National for the return flight was a breeze - staff very friendly and helped us get bulkhead row seating for the Philly-Frankfurt portion. Inflight entertainment included year-old movies. Overall, quite disappointed with US Airways and unlikely to fly them again. Service is at best, marginal with a few bright spots. Seat comfort is poor. Inflight entertainment is marginal. Inflight meals are paltry.

US AIRWAYS customer review :  27 February 2010 by Bill Atkins   (USA)

PHL-MAN in Envoy. Very basic lounge offering, though the space itself is very good. Terrible old seating and very unpresentable washrooms - supplies not replaced as they ran out. All male cabin crew very friendly and professional. Cannot comment on food and drink as did not partake, but breakfast offering seemed to be yoghurt and cake ! Arrived on time and for once bags off first. Acceptable flight marred only by family travelling - well-behaved father, hyperactive mother and two spoiled older children - but that is the luck of the draw and is why noise-cancelling headphones were invented.

US AIRWAYS customer review :  16 February 2010 by J Segal   (USA)

PHX-ABQ return. Outbound on CRJ900. Thankfully exit row which provided loads of leg room, but seat was uncomfortable with little to no padding. Even on this short flight, not good. FAs were prompt and nice. Return on A319, upgraded to 1st. Nice service, again on this short flight. Cabin only half full so able to stretch out. All in all a good trip. Both flights left on time and arrived early.

US AIRWAYS customer review :  15 February 2010 by Nils Haugeland   (Norway)

OSL-PHI-YYZ and return, on return US Airways canceled flight due to bad weather, booked us through London, but could not issue right ticket. We have to wait almost 8 hrs before they could issue the ticket, missed our next flight (OSL-KRS) 8 hrs without food, no compensation, nothing. No more US Airways again in my life.

US AIRWAYS customer review :  6 February 2010 by Dev Bhojwani   (UK)

Gatwick-Charlotte. Not a busy flight which was a relief as the seats on the A330 are a squeeze. Food mediocre and not enough for an 8.5 hour flight to Charlotte. Crew were friendly and came around with drinks a few times. Not impressed with the inflight movie selection or the fact that we had to pay $4 to rent headsets. If you're flying US Airways bring lots of reading material.

US AIRWAYS customer review :  6 February 2010 by Jeff Evans   (USA)

DEN-PHX, MCO-CLT, and CLT-DEN. DEN-PHX an ex-America West A319, while MCO-CLT, and CLT-DEN on newl A321's. The legroom on all three planes was terrificand found seats comfortable. The A319's seats did look a bit worn. FA's were a mixed bag - I wouldn't go out of my way to fly US Airways but the fact that I can accrue miles to my LH account makes them a decent choice in the future. Also, I was able to book one way tickets for $115 a day before departure in both directions, which made me happy.

US AIRWAYS customer review :  3 February 2010 by A Macharola   (USA)

BWI-PHL-FRA a pleasant flight, food was good. FRA-PHL-BWI weather delays postponed the PHL-BWI by a couple hours. The food on the atlantic leg (A333) was nice. PHL-BWI trip (Eembraer 175) was very comfortable.

US AIRWAYS customer review :  1 February 2010 by Andrew Fischer   (USA)

ORD-LAS-ORD in economy class on A320s. Check in at both airports easy, with friendly employees. The seats were comfortable, planes clean, and leg room on par with other domestic carriers. A beverage service was offered along with a buy-on-board option. Based on the menu, US offers a wider selection than other airlines which makes the concept slightly more appealing. The flight attendants were efficient, friendly, and responded to requests quickly. US Airways does not have IFE domestically. They got me where I needed to go, on time, with good customer service, and a great value ($99 each way).