US AIRWAYS customer review :  28 October 2009 by Enrico Suave   (USA)

IAH-PHL-BOS flight says you stay on the plane -- you never do. There's always an "unscheduled crew change" so you have to sprint from one terminal to the other. I'm Silver Preferred, but only get the first-class ugrades less than half the time. Coach in US Air is a trial - at least as Silver Preferred I can board early and stand a chance of getting my carry-ons in the overheads. Otherwise, you end up gate-checking, and since I often carry multiple laptops, this can be very difficult for me. I've since switched to BOS-CLT-IAH, and it's better.

US AIRWAYS customer review :  28 October 2009 by N Stuart   (UK)

Manchester-Philadelphia-Las Vegas. Outward delayed by 4 hours due to snow in US and the flight arriving late to Manchester. This produced a mad scrum at check in as this is a feeder route and many people are travelling onward from Philly. The check in staff struggled as they kept going up and down the line asking people for their final destination and asking them to go to the front of the line. Flight out was okay - FA were quite friendly and attentive - plenty of cold drinks and tea and coffee served through out the flight, meals ok. Delayed at Philly again waiting for connection to Las Vegas - flight was very full and was a terrible flight - pillows and blankets were placed on the seats but had been taken by passengers to board first - requests later were met by we dont have anymore - yes, mae but the guy next to me has three? Return flight to Manchester was terrible - FA didn't seem to want to be on the flight.

US AIRWAYS customer review :  26 October 2009 by Clive Davison   (UK)

I could cut and paste any of the Gatwick-Charlotte-Gatwick comments posted before instead of rewriting my own. US Airways must have realised that the Gatwick/Charlotte flight has no competition because they really do not try at all! Food on an 8hr flight is a basic meal and a very poor snack. I have already commented elsewhere about the seats, the films are dire and the same on both flights - cabin staff were so distracted that we were given a time check for Frankfurt not London, and as for the attendant call buttons going of at random all through the flight and when someone complained they were told "not our problem". Tip for meals, when you book look at the special diets menu and choose one of those they are somewhat better than the "Pasta or Chicken" selection that seems to be the only option.

US AIRWAYS customer review :  24 October 2009 by J Segal   (USA)

PHX-LAS return, upgraded to 1st both directions. Both flights on time with friendly welcome, pre-flight drinks and full attention. Out bound plane seemed older and tattered a little. Good experience overall.

US AIRWAYS customer review :  19 October 2009 by C Hamburg   (USA)

They are charging $20 for "choice" middle seats. I didn't realize middle seats were desired & worth paying for. And with the baggage fees if we paid for seats & bags it is over $100 extra/pp roundtrip. The ticket wasn't cheap to begin with.

US AIRWAYS customer review :  19 October 2009 by Glenn Dy   (China)

Orlando to Seattle via Phoenix, Arizona. For such a long flight, there was no inflight entertainment, glad that I brought my iPod and PSPwith me, otherwise, it would have been a painfully boring flight. No meals served free but free non-alcoholic bevs were served in bigger cups so that's fine. I noticed in most US airlines, the crew tends to be chatty but they lacked warmth and sincerity. I just don't know why they are like that.

US AIRWAYS customer review :  19 October 2009 by Zara Price   (UK)

My husband and I flew from London Gatwick to Las Vegas via Charlotte. We were flying out to get married and it was an awful start to our wedding and honeymoon. The staff at check in were polite and helped up to get a window seat, but the staff on the plane were horrible. The televisions wouldn't work and staff either walked off when we tried to ask them to fix them or one woman grabbed the remote out of my husbands hand and then started jabbing the buttons and talking to us like we were simple. The flights Charlotte to Las Vegas and back were pleasant enough. The return journey Charlotte to London was horrendous. Almost all of the staff were extremely rude. The conditions are unbearably cramped. I am 5'4 and 110 pounds and I had barely enough room for my arms and legs. I can only imagine how agonizing it would be for a full size gentleman to sit in that tiny space for nine hours. Do not fly with them.

US AIRWAYS customer review :  18 October 2009 by Tino Schubert   (Germany)

MUC-LGA (via PHL), DCA-TPA,MIA-MUC (via PHL). US Airways was better than expected. Served with non alcoholic drinks, complimentary food for long haul flight. Airplanes not the newest, but clean and acceptable. Inflight Entertainment could be improved.

US AIRWAYS customer review :  13 October 2009 by G Bryan   (UK)

BHX-PHL-LAS return. Fares were considerably cheaper than others so we took the risk. We were pleasantly surprised. All flights were early or on time, food was okay, flight attendants friendly and leg room acceptable. We knew they charge for head phones so took our own. We would certainly use US Airways again.

US AIRWAYS customer review :  7 October 2009 by David Lismore   (UK)

MAN-PHL-BNA return. All flights were ontime and service was good. I must give praise to the cabin crew on our return flight from PHL to MAN - a serious medical emergency on board and cabin crew went about their job in a professional manner. The only thing we were disappointed with was the amount of legroom on the A333. We were sat in the middle rows and under the seat in front was the equipment for the IFE system, reducing our legroom. I noticed that the seats by the windows did not have this obstruction, so these are the seats to go for. Overall, a very pleasant experience.

US AIRWAYS customer review :  6 October 2009 by John Sarullo   (USA)

Charlotte to PHX delayed by about 30 minutes. No big deal, however the connecting flight to San Jose was moved from gate A to Gate B. This is quite a distance at the PHX airport. The connecting flight did not wait for the connecting passengers. It was 12 hours until the next flight. I will avoid US Airways from now on and also avoid PHX airport.

US AIRWAYS customer review :  6 October 2009 by T Vetter   (USA)

BHM to CLT and CDG. For unexplained reasons our US Airways Express lead flight was delayed, resulting in a mad dash through Charlotte to make our transatlantic flight. We arrived at the Charlotte gate with ten minutes to spare - I did not have the gumption to ask if they would have held the flight for us, given that they was no other way to Paris that night. It was a tired, old 767-200, with no in-screen video. They charged $5 for ear buds, which I passed on, and instead went to sleep. Crew impersonal and seemed bored.

US AIRWAYS customer review :  5 October 2009 by R Honing   (Netherlands)

LAS to BOS, clean and roomy aircraft, pleasant and professional crew, drinks rounds, crew worked hard and crew was well groomed by American standards. Safety briefings and were clear and professional - great value for money.

US AIRWAYS customer review :  1 October 2009 by D Skinner   (USA)

Arkansas to Cancun through Charlotte. Seats comfortable and crew was pleasant. Return flight was worse. On time back in to CHT but flight back to XNA delayed. One hour, then 2 hours, then they found a plane to "replace the one that wasn't coming but would be another hour before a crew arrived." After a 3 hour layover and then 3.5 hour delay we took off, only to emergency land in Knoxville after a fuel leak was detected. Firetrucks met us on the tarmac as they advised us to stay belted in our seats and then finally unloaded us a safe distance from the airport. The airport was small and closed but had also shut down bathrooms and air conditioning for maintenance. Sometime around midnight flight was cancelled and we were handed business cards with US Airways 800 number to call and rebook. Shuttled to a nearby hotel for 3 hours sleep to return and board plane at 7:15 back to Charlotte. Weather was spotty in CHT and delayed us by 1/2 hour on the morning flight. I switched my ticket to Little Rock in order to make a prior engagement in time - my luggage was supposed to be at XNA with my husband when he landed. It wasn't. I rate this airline a 6 because the representatives did everything to help us out. They were polite, even the operator on the phone at midnight was very accomodating and helpful. The airline even delivered my missing bag the next day to my rural home. My husband entered a complaint on their website and they responded within hours with (2) $150 vouchers.

US AIRWAYS customer review :  28 September 2009 by Anthony Hoke   (USA)

Glasgow to Philadelphia First Class delayed 4 hours. Missed connection to SFO but provided tickets for flight leaving at 1800 - no seat assignments. Upon arrival at gate I asked about seat assignments told that "Flight was overbooked now, you are standby and to stand aside while ticketed passengers could board." Finally, after the gate was cleared we were called but only for one in party of two and the agent said "You have 20 seconds to decide which one of you is going?" I declined allowing another standby to go. We were called again and this time the tickets were taken and we were told, "Find any available seat." US Airways is truly a no frills airline experience. No Movie presentation as equipment has been removed during the gas crunch with no plans to reinstate the service. Bulkheads appear to be worn from people's feet and meal tray was broken and sat on my lap. Very disappointed with the service and attitude of employees both on the ground and the FA's.

US AIRWAYS customer review :  28 September 2009 by C Lewthwaite   (UK)

LGW-CLT-LAS out, SFO-CLT-LGW on return. The seats on the A333 international section are very uncomfortable - seats on A320/A321 on the domestic legs were a lot more comfortable. The entertainment on A333 was very basic compared to other airlines. The cabin crew were good but must be coming up to retirement soon - all looked late 50's in age.

US AIRWAYS customer review :  28 September 2009 by A Hamilton   (UK)

Glasgow to Las Vegas via Philadelphia and flights were fine. The only problem we had was not being allocated seats together on the Glasgow to Philadelphia flight even though we checked in early. All flights were on time, food was OK and legroom was excellent. For the price we paid it was great value and will fly with US Airways again.