US Airways Customer Reviews and US Airways Passenger Trip Reports

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We flew with US Airways from Manchester to Fort Myers. We were delayed 5 hrs at Manchester which meant we missed the last Fort Myers flight from Philadelphia. US Airways kept us fully informed, arranged food and overnight accommodation and seats on the first flight out the next day. We travelled coach and the seats were very good, the service was very good, the meal was not business class level but it was OK - in fact we will definitely travel with US Airways again.

I flew from LAX to PHX. Despite it being a short flight, it felt longer than the 12-hour Hong-Kong to LAX flight I had just finished. I managed to be stuck in the very last row, and while that meant I didn't have an issue with fitting my carry-ons in the overheads amongst the overstuffed luggage domestic travellers typically bring on board, I did have to listen to the rude, childish, loud conversations the flight crew had at the back of the plane. US Airways is terrible for a number of reasons: Very little organization at boarding, the seats and floors are dirty, drink service is curt and rushed.

Absolutely appalling. They seem to be taken completely by surprise by every inconvenience that comes along the way, and are apparently very good and prompt at making excuses and blaming the weather, the ATC, overbooking, this and that to make up for their shortcomings. I was flying from EWR-SFO via CLT when the second leg was cancelled with no refunds, no courtesy and a generally very dismissive attitude. Some employees wanted to help but couldn't. Whilst other airlines were successfully re-routing their passengers, my alternative was to either spend two days in Charlotte or fly three segments arriving late at night the day after. I eventually managed to get to SFO via PHX, but that came to the cost of much effort on my side and no sleep. Onboard service rude and whilst we spent 3 hours on the tarmac in EWR all they gave us was one glass of water. Generally no interest in having a satisfied passenger, only to squeeze as much money as they can from each one. Poor lounges, no showers in PHX, terrible food. Seat virtually doesn't recline in Y and f is cramped. Never, ever, ever flying them again.

MAN-PHL return 20/06/12 - was reluctant to fly US again after an absolutely dreadful experience last year, but this was a major improvement. A330 aircraft had significantly more legroom and comfort, regular refreshment runs by quite polite crew. Food as average - which is way above the US norm. All flights departed and arrived on time.

We flew from Gatwick UK to Charlotte NC June 2012. We booked coach out and business (Envoy) back for the overnight flight as we needed to work on getting back to UK. I upgraded to business at check in having read the rather off putting reviews prior to departure. True we haven't tried the coach seats but they certainly looked no different to most other economy seats. The ticketing and check-in were handled very efficiently. There was a slight delay on our return flight but we were kept informed by email and text arrived back almost on time. We have family living in Charlotte and will definitely be more than happy to fly US Airways again.

Flew to Phoenix Arizona via Charlotte NC, from Dublin Ireland. The first flight was on a 757. The food was lovely had chicken it was nice for airline food. The plane was not full so the seat beside me was empty so I could put my feet up. The flight attendants were great as well they came out loads of times offering drinks and snacks and the entertainment was good as well but the flight to Phoenix was alright, it was on A320 so it felt cramped and it was small you also had to pay for your food and also there was no entertainment on this flight which made it feel longer apart from that the flight attendants were great would definitely fly with them again.

Barely one hour before takeoff our flight was canceled. I had to suggest a possible alternate airport since no other flights were scheduled for that day. No apology was offered. We finally got on a flight from Hartford, CT to Charlotte, NC with the cabin so filled I had claustrophobia. Then from Charlotte to Sacramento, CA the fasten seatbelt sign was on for over 3.5 hours with very little turbulence. There was no inflight movie, audio and only one beverage service offered in the fourth hour of the flight. I fly several times per year but will never fly this airline again.

I upgraded to first class on a Cancun to Boston flight. For the extra miles I spent, I received some upgraded potato chips, and wine that was a step above the boxed stuff. The plane was old, the seats were worn, and not clean. This was the rip-off of all rip-offs. I smartened up for the return flight. However, the airline charges $25 to check a bag, and $30 for a seat change. I didn't get the speciality chips in coach, but I really didn't mind.

My most recent trip, from Phoenix to Hawaii, is the worst I have had yet. I paid to upgrade to an exit row seat and, when I got to my window seat I found that there was a part of the exit door sticking out a foot into my supposed "extra leg room". No one warned me that this would happen when I upgraded my seat and so I had to sit for 5 hours with less space than if I would have stayed in my regular seat. In addition to that, the sound did not work on my half of the plane for the two movies that were shown and by the time the food cart got to my section of the plane, all they had left was a cobb salad and some cheese plates. No sandwiches were left for a flight that took place during dinner time. I have flown extensively, but I will not be flying US air again if I can avoid it and I would not recommend it to anyone else.

Our flight from Philadelphia to Charlotte was fuelled with 100,000 extra gallons of fuel (planned to take that plane to Europe, apparently), they then took 30 mins to extract the extra fuel. Then another 20 mins on the runway waiting for luggage to be hand delivered because their mechanical sorter was broken. By that time, we were 12th in line for takeoff. We missed our connection, the plane we ran to catch sat at the gate for another 15 minutes after our arrival and the gate attendant wouldn't reopen the door. I saw our suitcases get loaded, however, while we stool helplessly by. We are sitting in Charlotte now, and will be for the next 4 hours until our flight out. When this happens with Delta, we get food vouchers - the US Airways customer service rep said US Airways stopped doing vouchers a year ago. At least Delta hasn't stopped doing that - and they will keep my business.

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