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US Airways Customer Reviews and US Airways Passenger Trip Reports |
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US AIRWAYS customer review : 19 December 2009 by Wesley Bright (USA)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
This week I had a flight from Orlando to Washington DC and back. Both flights all seats full.
Seats uncomfortable and not large enough to handle overweight people from overflowing into my
seat. US Air removed music and tv from their planes so boring flights. Return flight was
late leaving due to everyone carrying on luggage (since US air rapes people with checked bag
fees) it took forever for everyone to stow their bags then they ran out of overhead room so
the flight attendants had to begin checking bags. Flight took off and the Captain announced
that they are hearing reports of turbulence ahead so no beverage service and we never
experienced turbulence so there was no reason not to serve drinks. Likely another tactic of
US air to save money by not offering drinks. It would have been worth the additional $60 RT
to fly Jetblue and next time I will.
US AIRWAYS customer review : 16 December 2009 by Patrick Ferrall (USA)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business First |
Just arrived in London having flown First/Envoy from Denver via Charlotte. Easily the worst
flights since I had the misfortune to fly on Varig. US Airways should get the same treatment
from Star Alliance that Varig got, unless they can retire their geriatric/disinterested flight
crew, provide edible food and get their IFE to work, which didn't for the whole transatlantic sector.
US AIRWAYS customer review : 16 December 2009 by G Chew (UK)
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Trip Rating : 6/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
LGW-CLT-DCA-PHL-MSP-PHL-LGA-CLT-LGW all economy. Flights were mostly uneventful and on time.
International flights had acceptable catering (except for measly breakfast to London). Full
cans of drinks given on most flights. Complicated bag checking rules - baggage fees apply on
domestic sectors even as part of an international ticket. I have a Star Alliance Silver card
absolving me of the baggage fee, but was using another card to get mileage. The staff at
Gatwick said this was fine. A very unpleasant and aggressive lady in Washington made it clear
that this was not ok, and that I had to change my mileage program. Checking in in Minneapolis
and New York yielded no similar issues. 10% of staff friendly and energetic, 60% just got on
with it, 30% sour, miserable and obviously couldn’t wait to clock off. I constantly got the
impression that customers were a nuisance/necessary evil and what would have otherwise been a
good day at work for most US Airways employees. Their new E-jet are comfy. A330 IFE not bad,
although missing the map feature.
US AIRWAYS customer review : 15 December 2009 by J Segal (USA)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
PHX-PHL-MAD return. All segments 15-30 minutes arrived early. Planes clean and welcomed as
boarded. PHX-PHL, basic service. PHL-MAD and MAD-PHX, as comfortable as can be. Tight seats,
lucky to have the seat next to me open-would definitely not like to be next to anyone. There
is limited recline, actually think this is good. No one backing into your space! Meal over not
worth the trouble, meal back nice. Personal entertainment nice, OK selection of movies and TV
shows. PHL-PHX in 1st, nice experience. Attentive service and a very nice meal served.
US AIRWAYS customer review : 4 December 2009 by J Leone (USA)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Delays, delays, delays. I just returned from four US Airways flights and three of these were
delayed - two of these three delays which were for over an hour each. In total, I suffered
nearly three hours of delays in one day on four flights - three hours of just sitting on the
tarmac in the airplane with no air conditioning. The reason? Mechanical problems. Mechanical
problems on 3 out of 4 planes in one day!
US AIRWAYS customer review : 4 December 2009 by P Dixon (UK)
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Trip Rating : 2/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Manchester to Philadelphia. Food the worst I have had on an airline. Pasta still frozen FA not
interested. Poor Service. Entertainment broke down. Seats very narrow and uncomfortable
Phillly to Vegas. Only food available to buy but ran out after serving 1/2 the aircraft so
everyone else was hungry on a 4.5 hour flight, Vegas to Philliy seats were comfy enough
service poor. Philadelphia to Manchester Entertainment broke down again - food dismal, seats
very confined. I cannot understand why the internal seats were so much better than
transatlantic flights. No way is this a three star airline.
US AIRWAYS customer review : 4 December 2009 by R Good (USA)
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Trip Rating : 6/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
CLT-LGW return last week. Leather seats on A330-300 to Gatwick were comfy and had an OK amount
of leg-room. Service cold and unfriendly (old, grumpy flight attendants should retire or be
fired, since they obviously dislike both passengers and work). IFE very good, with video on
demand. Food repulsive. US Airways cannot compete with the likes of BA, Lufthansa, Virgin
Atlantic or even Delta. If you want to be competitive, you have to look at the competition.
US AIRWAYS customer review : 29 November 2009 by W McDermid (Canada)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Absolutely the worst airline we have ever flown, primarily due to the extremely poor customer
service. Delayed in Cancun for 3 hours so we missed our flight to Vancouver. Next am back at
the airport we were told they had no record of us flying with them even though the agent was
holding our new boarding passes that were issued by the airline the night before. Agent wanted
to know if we could prove we were in Mexico by showing the baggage tags that we of course
threw away since we had to re-check everything again. The icing on the cake was to hear the
ticket agent nastily say she couldn't just wave a magic wand to make things happen! I can't
believe that any airline employee would be so rude and display such uncaring behaviour. This
is our first negative airline review and the last time we fly or recommend US Airways. (Our
other comments about this airline without going into lengthy detail would touch on the
ashtrays on the arms of the seats, the constant promoting of free airline miles if you signed
up for their credit card over the pa as well as the frowns worn by a fairly large percentage
of the flight attendants on three flights).
US AIRWAYS customer review : 29 November 2009 by C Hall (USA)
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Trip Rating : 1/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | First |
First class SFO to CLT. No pre-take-off beverage. No movie. No snack basket. Meal was good
(Chinese Chicken Salad). Had to press attendant call button to get a second beverage after
meal service and had to flag down for a third in the five hour flight. Customer Service would
not rebate my miles spent to upgrade (15,000). Wife and I will not be flying US Airways
again.
US AIRWAYS customer review : 29 November 2009 by Wendy Davis (England)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Nothing but praise for our trip Gatwick to Charlotte and on to Savannah on A330. Check-in
very pleasant letting us know that the flight was less than half full and we were able to
stretch out for 9 hours. The food was very acceptable and cabin-crew friendly, and Captain
kept us well informed. The leather seats were comfortable, although one can always do with
more room. Plenty of films and in-flight entertainment to choose from, and the time went
quickly. Our internal flight was short, pleasant and on time. Our return flights were almost
as good, but fuller, so no stretching out. As pleasant an experience as any flight can be.
On arriving home I found I had left a cardigan in the overhead locker. I rang US Airways, who
answered promptly, I was put through to the lost property department, who were very helpful.
US AIRWAYS customer review : 23 November 2009 by David Stein (USA)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
PHL-TLV, economy A330-200. Check in smooth, even with the extra layer of security. Service was
good, flight attendants friendly. On the return leg the video system failed.
US AIRWAYS customer review : 20 November 2009 by Robert Howes (Australia)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
London Heathrow-Philadelphia-La Guardia. We had a seriously bad experience on the
international leg. The toilets were dirty, my wife found chewing gum stuck to the seat-back
safety brochure, food was inedible and charges were levied for every extra including
beer/wine, headphones, etc. Worst from our point of view is that we are on Star Alliance
round the world tickets which state in writing that we have a baggage allowance of two pieces
per person (with weight limits obviously). However, despite having this in writing (and on
the phone from Air New Zealand from whom we booked the tickets) US Airways insisted on a hefty
surcharge for our "extra" bags. We were blackmailed into paying or not flying - at least Air
New Zealand have offered to go to bat for us later. However, between the poor service and the
greedy surcharges I will not willingly fly US Airways again and urge caution from anyone else
who may be lured by their supposedly lower prices.
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