US Airways Customer Reviews and US Airways Passenger Trip Reports

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Flew LHR-PHL-TPA. Flight late leaving London, but were kept up to speed via emails before leaving for the airport and announcements at the gate. Aircraft was an Airbus A330-300 fitted with the new Envoy Suite which was very comfortable, especially in the bed position. Flight crew were friendly, attentive and always present, and the food was excellent with plenty of drinks refills. Ground crew at Philadelphia were great in helping with the connection on to Tampa, which was tight because of the delay from London. PHL-TPA flight was also very good and we were early into Tampa.

July 23 2012, we boarded our non stop flight to Seattle. Shortly after boarding the pilot announced there would be a delay due to a maintenance issue. After 20 minutes we pushed back from the gate. Soon the captain announced we were returning to the gate due to a maintenance issue. We then had to deplane. 15 minutes later US Airways announced the flight was cancelled and we would have to pick our luggage up at baggage claim. When arriving at the ticketing area there was one person working and about 270 or more passengers needing to be rebooked. After waiting in line for over 45 minutes three more agents arrived. It took us about an hour to reach an agent. We were re-routed through two other cities arriving in Seattle a day late. I understand maintenance issues happen and appreciate safety being a priority. What I did not appreciate was the fact that not one US Airways representative apologized for the delay nor even acted concerned.

Travelled in July 2012 and I now wish we had chosen a different airline. On the flight from London to Charlotte we were treated very badly by the cabin crew. Our meals came to us still frozen and it took the cabin crew over 30 minutes to properly cook the food. This was then compounded by being spoken to like a naughty child when I asked for a drink mid flight. The flights returning from the US were just as bad. We had contacted the airline about the first flight to be told "Thank you for your feedback" standardised email. On the way back I contacted the airline by telephone to ensure our seat assignments only to be met at the airport with the news that the seat assignments were not what I had been assured on the phone. Long story short, after numerous emails and calls the airline just fobbed us off and said, again, "thank you for your feedback". We will never fly with them again.

Very uncomfortable seats, no TV's, the inflight service was horrible, no food offered on a flight from Maui to Phoenix and drinks were only offered once. The seating was so cramped that I could not even get out of my seat to go to the washroom without having to get both people beside me to get out of their seats. Some passengers were very rude making a lot of noise, playing music loudly, etc but the staff did nothing to get them to stop. Will not use or ever recommend.

First (and hopefully only) trip with US Airways was a miserable experience. Flight from IAH to CLT was 2 hrs delayed for "maintenance", which put my family of 4 arriving in CLT just prior to our connecting flight to MYR departing. We hustled across three terminals arriving at the gate 5 minutes after scheduled departure to find they did not hold the plane for us. Spent the next two hrs until well after midnight trying to get a place to rest overnight until the next morning. After getting back to the airport at 6 the next morning, our flight was again delayed due to "maintenance". Without exception, every US Airways representative we encountered were either rude or uncaring.

I travelled from Toronto to Tampa with my 3 children with a stop in Charlotte. First plane out of Toronto was over an hour late leaving - told there were no pilots for the plane. Second flight from Charlotte boarded on time but then sat on the tarmac (without air conditioning) for almost an hour. Service staff were unhelpful, unfriendly and offered nothing of value. I noticed that pilots, on either flight, don't even welcome passengers to the flight. My baggage did not make the connecting flight even though we left so late. The stewardess' were rude, one berated another grown man, in front of the cabin, for using the wrong restroom. They were not dressed in a tidy presentable way! On our return to Toronto we were thankfully booked on Air Canada which had great customer service which only put a glaring light on how poor the service quality was from US Airways.

We wanted a direct flight from the UK to Charlotte so we thought we'd give them another go. What a difference, a nice roomy Airbus 330, good food, a great IFE system and FAs who brought round drinks all the time. We then flew from CLT to Boston once again no problems and a good flight. On the way home we had to fly from BOS to get a connection in Philadelphia, In BOS check in was quick and straight forward, once at the gate we found our aircraft hadn't yet arrived due to bad weather but the ground staff were great with regular announcements explaining it was on its way, 20 minutes until arrival, it's landed etc. When we came to board they told people to hurry up as there were lots of people with connections to make which was another good move. The transatlantic flight back to LHR was also very good.

07/16/2012. Me and my wife were to fly back from LaGuardia Airport to San Antonio, TX with the connecting flight in Charlotte, NC. The flight to Charlotte was cancelled and the agent gives me an option to get a ride back to Newark New Jersey and take a direct flight to San Antonio, 8 hours later. He found a different option with a flight to Washington DC and then connecting in Charlotte with my original flight. This flight gets delayed 30 minutes making the DC connect impossible. I was now back to the first option of driving back to Jersey or get this, sending us on American Airlines to Dallas, TX with the connecting flight to Austin, TX. I ended up choosing the latter option due to time issues and now we are faced with finding our own transportation from Austin to San Antonio. To make matters worst, our baggage was held because it couldn't be unloaded on time to make it on the American Airlines flight. We received our baggage the next day.

Flight 3754 21st July Charlotte to Charleston SC. Boarded plane to discover assigned seat (3D) occupied, on asking the flight attendant why, she said there was issues at the exit rows, and I would just have find a seat anywhere I could. I sat at the exit row but noted several seats behind that were unoccupied. As the flight attendant approached I asked her why she had not placed the person sitting in my seat, in one of these vacant seats. She made her reply public to the whole plane, telling everyone while waving her hands about that she was not at her best today, and her patience was only about 10% of normal, and that if I wasn't happy about where I was seated "just get off my plane and US Airways will get you another flight". I understand that sometimes you cant always get your designated seat, but what you should always be able to guarantee is that you are treated in a reasonable, civil and courteous manner.

TRI-CLT flight was delayed 30 min with no explanation, causing a missed connection despite reassurance by the gate staff. The flight attendant stated that she was not allowed to call ahead to request that my connecting international flight be held due to company policy. Was rebooked to arrive at YYZ at 22.27 rather than 16.22. US Airways does not offer meal vouchers for passengers with delays or missed connections caused by the airline. In the CLT USAir lounge, only crackers and snack mix is freely available; anything more is available only for purchase, and beverages other than water and coffee are available only for purchase. This airline's approach to customer service is a joke, and should be an embarrassment to the Star Alliance.

Flew MAN-PHL-PHX-PHL-MAN. Some flight delays on journeys but factored in longer connection times so did not cause any problems. Kept fully updated with delays. In flight staff were excellent except the final leg when staff appeared unhappy to be there. In flight screens on transatlantic are excellent and far superior to previous experiences on BA and Virgin.

Last night I was booked on a US Airways first class ticket from Washington D.C. to Phoenix. I had decided to splurge on the first class ticket. However due to a large storm that rolled through the D.C. area my flight was cancelled. So, US Airways booked me on another flight the next morning out of a different airport - $100 cab ride away. I realize there was nothing they could do about the weather. However, what happened next changed my opinion of US Airways, customer service representatives have no idea how to treat people. I was informed that even though I paid for a seat in first class I had been re-booked on a flight the next morning and would be sitting in a centre seat in coach. The airline explained that they would not refund any of the additional money I spent for a first class seat. The agent informed me that I would need to pay $45 to get a choice seat. My response to her was I already paid for first class! They would not budge. This is the worst experience I have ever had with an airline.

Had a direct flight from LAX to NYC, which was cancelled 3 days before the flight. Was given a connecting flight through Phoenix. US Air blamed it on United, refused to do anything, in fact put us in last row next to bathroom on Phoenix to NY flight. Plane had two older rude female stewardesses with horrible attitudes. Dropped garbage on the floor , didn't pick it up for over an hour. Don't even give a tiny snack bag, $7 for a blanket. You're better off walking than taking this joke of an airline.

Noticed via email at 12.45 am that my 7 am flight was cancelled. Automatically booked me on a 4 pm flight rather than looking for an alternative on another airline. 2nd flight was delayed due to maintenance issues. I got a phone call about this flight but not the first one. Even gate attendants were complaining about how notifications were made. This is the second time a flight has been abruptly cancelled with no or late notification. I will not fly US Airways unless no other option.

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