US Airways Customer Reviews and US Airways Passenger Trip Reports   US Airways an official 3-Star Airline   Add your US Airways Review   US Airways official 3 Star ranking   Airline Reviews : A-Z Index   CHECK this airline's Quality Approval Status

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US AIRWAYS customer review :  19 December 2009 by Wesley Bright   (USA)

This week I had a flight from Orlando to Washington DC and back. Both flights all seats full. Seats uncomfortable and not large enough to handle overweight people from overflowing into my seat. US Air removed music and tv from their planes so boring flights. Return flight was late leaving due to everyone carrying on luggage (since US air rapes people with checked bag fees) it took forever for everyone to stow their bags then they ran out of overhead room so the flight attendants had to begin checking bags. Flight took off and the Captain announced that they are hearing reports of turbulence ahead so no beverage service and we never experienced turbulence so there was no reason not to serve drinks. Likely another tactic of US air to save money by not offering drinks. It would have been worth the additional $60 RT to fly Jetblue and next time I will.

US AIRWAYS customer review :  16 December 2009 by Patrick Ferrall   (USA)

Just arrived in London having flown First/Envoy from Denver via Charlotte. Easily the worst flights since I had the misfortune to fly on Varig. US Airways should get the same treatment from Star Alliance that Varig got, unless they can retire their geriatric/disinterested flight crew, provide edible food and get their IFE to work, which didn't for the whole transatlantic sector.

US AIRWAYS customer review :  16 December 2009 by G Chew   (UK)

LGW-CLT-DCA-PHL-MSP-PHL-LGA-CLT-LGW all economy. Flights were mostly uneventful and on time. International flights had acceptable catering (except for measly breakfast to London). Full cans of drinks given on most flights. Complicated bag checking rules - baggage fees apply on domestic sectors even as part of an international ticket. I have a Star Alliance Silver card absolving me of the baggage fee, but was using another card to get mileage. The staff at Gatwick said this was fine. A very unpleasant and aggressive lady in Washington made it clear that this was not ok, and that I had to change my mileage program. Checking in in Minneapolis and New York yielded no similar issues. 10% of staff friendly and energetic, 60% just got on with it, 30% sour, miserable and obviously couldn’t wait to clock off. I constantly got the impression that customers were a nuisance/necessary evil and what would have otherwise been a good day at work for most US Airways employees. Their new E-jet are comfy. A330 IFE not bad, although missing the map feature.

US AIRWAYS customer review :  15 December 2009 by J Segal   (USA)

PHX-PHL-MAD return. All segments 15-30 minutes arrived early. Planes clean and welcomed as boarded. PHX-PHL, basic service. PHL-MAD and MAD-PHX, as comfortable as can be. Tight seats, lucky to have the seat next to me open-would definitely not like to be next to anyone. There is limited recline, actually think this is good. No one backing into your space! Meal over not worth the trouble, meal back nice. Personal entertainment nice, OK selection of movies and TV shows. PHL-PHX in 1st, nice experience. Attentive service and a very nice meal served.

US AIRWAYS customer review :  4 December 2009 by J Leone   (USA)

Delays, delays, delays. I just returned from four US Airways flights and three of these were delayed - two of these three delays which were for over an hour each. In total, I suffered nearly three hours of delays in one day on four flights - three hours of just sitting on the tarmac in the airplane with no air conditioning. The reason? Mechanical problems. Mechanical problems on 3 out of 4 planes in one day!

US AIRWAYS customer review :  4 December 2009 by P Dixon   (UK)

Manchester to Philadelphia. Food the worst I have had on an airline. Pasta still frozen FA not interested. Poor Service. Entertainment broke down. Seats very narrow and uncomfortable Phillly to Vegas. Only food available to buy but ran out after serving 1/2 the aircraft so everyone else was hungry on a 4.5 hour flight, Vegas to Philliy seats were comfy enough service poor. Philadelphia to Manchester Entertainment broke down again - food dismal, seats very confined. I cannot understand why the internal seats were so much better than transatlantic flights. No way is this a three star airline.

US AIRWAYS customer review :  4 December 2009 by R Good   (USA)

CLT-LGW return last week. Leather seats on A330-300 to Gatwick were comfy and had an OK amount of leg-room. Service cold and unfriendly (old, grumpy flight attendants should retire or be fired, since they obviously dislike both passengers and work). IFE very good, with video on demand. Food repulsive. US Airways cannot compete with the likes of BA, Lufthansa, Virgin Atlantic or even Delta. If you want to be competitive, you have to look at the competition.

US AIRWAYS customer review :  29 November 2009 by W McDermid   (Canada)

Absolutely the worst airline we have ever flown, primarily due to the extremely poor customer service. Delayed in Cancun for 3 hours so we missed our flight to Vancouver. Next am back at the airport we were told they had no record of us flying with them even though the agent was holding our new boarding passes that were issued by the airline the night before. Agent wanted to know if we could prove we were in Mexico by showing the baggage tags that we of course threw away since we had to re-check everything again. The icing on the cake was to hear the ticket agent nastily say she couldn't just wave a magic wand to make things happen! I can't believe that any airline employee would be so rude and display such uncaring behaviour. This is our first negative airline review and the last time we fly or recommend US Airways. (Our other comments about this airline without going into lengthy detail would touch on the ashtrays on the arms of the seats, the constant promoting of free airline miles if you signed up for their credit card over the pa as well as the frowns worn by a fairly large percentage of the flight attendants on three flights).

US AIRWAYS customer review :  29 November 2009 by C Hall   (USA)

First class SFO to CLT. No pre-take-off beverage. No movie. No snack basket. Meal was good (Chinese Chicken Salad). Had to press attendant call button to get a second beverage after meal service and had to flag down for a third in the five hour flight. Customer Service would not rebate my miles spent to upgrade (15,000). Wife and I will not be flying US Airways again.

US AIRWAYS customer review :  29 November 2009 by Wendy Davis   (England)

Nothing but praise for our trip Gatwick to Charlotte and on to Savannah on A330. Check-in very pleasant letting us know that the flight was less than half full and we were able to stretch out for 9 hours. The food was very acceptable and cabin-crew friendly, and Captain kept us well informed. The leather seats were comfortable, although one can always do with more room. Plenty of films and in-flight entertainment to choose from, and the time went quickly. Our internal flight was short, pleasant and on time. Our return flights were almost as good, but fuller, so no stretching out. As pleasant an experience as any flight can be. On arriving home I found I had left a cardigan in the overhead locker. I rang US Airways, who answered promptly, I was put through to the lost property department, who were very helpful.

US AIRWAYS customer review :  23 November 2009 by David Stein   (USA)

PHL-TLV, economy A330-200. Check in smooth, even with the extra layer of security. Service was good, flight attendants friendly. On the return leg the video system failed.

US AIRWAYS customer review :  20 November 2009 by Robert Howes   (Australia)

London Heathrow-Philadelphia-La Guardia. We had a seriously bad experience on the international leg. The toilets were dirty, my wife found chewing gum stuck to the seat-back safety brochure, food was inedible and charges were levied for every extra including beer/wine, headphones, etc. Worst from our point of view is that we are on Star Alliance round the world tickets which state in writing that we have a baggage allowance of two pieces per person (with weight limits obviously). However, despite having this in writing (and on the phone from Air New Zealand from whom we booked the tickets) US Airways insisted on a hefty surcharge for our "extra" bags. We were blackmailed into paying or not flying - at least Air New Zealand have offered to go to bat for us later. However, between the poor service and the greedy surcharges I will not willingly fly US Airways again and urge caution from anyone else who may be lured by their supposedly lower prices.