US AIRWAYS review :  1 June 2009 : by Andrey Gerasenkov  (USA)

PHL-MCO-PHL. PHL-MCO leg the A321 was showing its age, but aircraft on the way back was almost new. Complimentary soft drinks served, food and alcoholic beverages available for a fee. We were pleasantly surprised by ample legroom. Our luggage was delivered in under 20 minutes after we disembarked. All of the above coupled with low ticket prices ($144 r/t) made this a pleasant experience.

US AIRWAYS review :  15 May 2009 : by A Beaumont  (UK)

LGW-CLT-LAS return economy on A330-300 and A320. The staff on board are attentive and helpful with drinks service. Charlotte Airport is small, clean, modern, a superb connection point to the rest of the USA, and better than Atlanta. However, it is spoiled by the quality of the economy cabin and the fact you still have to pay for everything onboard on domestic legs, and all but soft drinks on international. This, combined with the appalling leg room (I'm only 6'1) which had my knees jammed into the seat in front gives an impression of a severely budget airline.

US AIRWAYS review :  11 May 2009 : by J Scott  (UK)

Never again. Dirty toilets, awful food. Poor legroom, entertainment system same films each way. Useless headphones for 5 dollars - cost of a beer 7dollars!

US AIRWAYS review :  11 May 2009 : by S Slater  (USA)

I've used US Airways 4 times this month, and the fare has been significantly below the others - purchasing my tickets less than three days before travel. The service has been fine. I have been very pleased with the excellent airport agents at FLL and JFK. I have paid to check a bag, and chose to buy a preferred seat on a transcon flight, but $15 for an aisle on a 6 hr journey is a fee I'll accept. Inflight the offerings have been comparable to others - I have always had the Buy on Board available, but have been toward the front. My complaint would be plastic cups in First Class, tacky! Crews have been professional and helpful. Aircraft are improving with new interiors and Airbus is comfortable. I avoid PHL, loved PIT, and PHX is a good option, although it can get really crowded. CLT staff always been helpful and prefer going through CLT on US Airways, avoiding Delta at ATL, night and day difference. A navigable terminal, no trains, and much kinder staff.

US AIRWAYS review :  11 May 2009 : by C Wheeler

CLT-MKE and back. Purchased two seats, but only received one upon check-in. Spouse was given a boarding pass with no seat assignment. Gate agent said she was on standby. Calling customer service, they assured me that she had a seat. 2 hours later, still on phone with customer service. We ended up boarding the plane, but then two seats had two pax with boarding passes for them! The gate agent came down and with an outrageous amount of rudeness, told us that if someone didn't volunteer to stay, he was going to kick people off of the flight. I have never seen someone in the service industry treat customers this rudely, until returning to CLT and observing their behavior the following time. Also, their online check-in seems to be consistently offline. Both outgoing and incoming trips, I was unable to to check in online due to issues with their website.

US AIRWAYS review :  30 April 2009 : by M Barchard

Return Flight from Washington Reagan Airport to Manchester NH. I don't think I've ever been treated so rudely in my life. Travelled with my husband and baby. Customer Service was non- existent. I had a lap child and needed assistance which they didn't provide. Then, after a 3 hour delay, the flight was cancelled due to a mechanical failure that they couldn't fix and we were put on a flight out the next day. The airline wouldn't provide hotel vouchers and wouldn't even get our luggage! And they were so rude it made me cry. I was told I wasn't getting anything so stop asking because nobody else would help me and they couldn't afford to give everybody hotel vouchers. And that came from a Supervisor! Then, the lovely Customer Service associate told me that if I was done complaining, she needed to move the line. Needless to say, this is an airline I will never travel again.

US AIRWAYS review :  24 April 2009 : by Bill Atkins

A new way of taking advantage of customers announced today - extra $5 if you pay for bag check-in at the airport rather than on-line. I imagine pretty soon they will go to all online check-in like Ryanair (their obvious hero) plans to do.

US AIRWAYS review :  24 April 2009 : by Nick Wilcock

Gatwick - Philadelphia - Las Vegas return in Envoy Class. Check-in at Gatwick very slow, despite priority boarding status. Flight to PHL in elderly B757-200 rather basic for business class, but reasonable selection of movies and food was acceptable. Transfer at PHL pretty painless as it's a spacious airport, but boarding for the PHL-LAS leg chaotic. The flight to LAS was dire - it's a 5 hr trip and there is nothing in the way of IFE. Food very average and the only 'first class' touch was fat-boy seats. Over 90 min late into LAS due to tech delay and rush hour ATC - no sleep possible due to FAs nattering in the galley. Return was much better. Well looked after by an excellent steward who was attentive, yet not intrusive. Transfer at PHL completely painless as they check your luggage through to destination, then an acceptable pond crossing apart from another long departure delay due to ATC. LGW pretty dreadful due to endless walking and construction work. Overall - it does what is says on the tin internationally, but domestic US service something of a lottery. €1800 return in business class not a bad price though.

US AIRWAYS review :  24 April 2009 : by Karl Shivero

Vancouver to Las Vegas economy. Put a special request in for wheelchair assistance for my Mother who was travelling with us. Check in was very pleasant but the charges for the checked baggage were difficult to stomach. Wheelchair provided without fuss and two assistants provided by US Airways to take us through passport control and security. The gate security manager allowed us to board first and US Airways sent instructions to Las Vegas airport to provide a wheelchair that side too. Complementary drinks on board, plane was a little old with no TV or magazines.

US AIRWAYS review :  18 April 2009 : by Margaret Hughes

Have travelled from Manchester to Charlotte NC on numerous occasions - but this time the seating felt very cramped. The connecting flight from Philadelphia was totally different - ample space, which seemed ridiculous as it was only a short flight. Have serious doubts now whether to fly USAirways again. Very disappointed.

US AIRWAYS review :  16 April 2009 : by Bill Atkins

Just paid $600 to fly SBY-PHL - a 100 mile flight. Needed to change the date of return after my outbound - that was another $150. You have to pay to book award tickets online, where you do all the work. This is the Ryanair of US carriers with all the rip-offs.

US AIRWAYS review :  15 April 2009 : by B Prater

Here are some tips when flying US Airways. Bring your own food or buy some at the airport. They will run out of the Buy on Board options by row 6. They now offer complimentary soda again. Peanuts or snacks are not offered for free. There are no movies on Domestic flights. Bring a book and ipod. They have an unusual boarding procedure. To secure overhead space which fills quickly, pick a window seat in the back of the plane. These seats board first. Aisle seats in the front board last. Don't expect ground staff to be helpful or friendly. Don't be offended if the flight attendant is not friendly and doesn't smile. That's the way it is now on any US airline, so get over it. Don't connect through Philadelphia. Period. Connect through Charlotte if possible. They will do their best to get you to your destination on time. This is their saving grace.

US AIRWAYS review :  8 April 2009 : by Alex Muller

Flew from FRA to CLT and it looks like G Annell and me had the same Crew and broken armrest. We were so shocked by the attitude of the flight attendants that we swore to never fly them again. On our return flight it seemed like a different airline - Tidy plane, crew that was pleasant. So it must depend on the date you're flying and if you're lucky you get the 'good ones.

US AIRWAYS review :  7 April 2009 : by T Davis

SFO-PGV via CLT. The only good thing to say about the trip was that it all ran on time including the rather tight connection in Charlotte. The ground staff have nothing that resembles personality and made it seem like a hassle to just print out my boarding pass. The flight left at about 12:30pm (lunch time) they offered two choices for the meal both at $5, the choice was fruit salad or sandwiches, the problem is they only had about 5 sandwiches and the rest was the fruit salad, an absolute joke for right on lunch time. Rude cabin staff and not even a welcome from the captain. Avoid flying with them at all costs

US AIRWAYS review :  26 March 2009 : by G Annell

LHR to Philadelphia return economy class. I had read reviews before booking the flights and didn't expect any frills. However, this was my first flight with them and it will be my last. The only good thing I can say is that the flights were on time. Other than that it is, unfortunately, griping all the way. The planes were old and I mean old. Seats uncomfortable and upholstered with plastic. My seat had a broken armrest. The window shutter was broken and jammed halfway shut/open. The toilets were not clean. $5 for headsets, $7 for alcoholic drinks. Blankets so thin you could shoot peas through them. I appreciate "older" cabin crew members, but a couple of them looked way past retirement age and this was reflected in the way they shuffled around the aircraft. One thing the older ones had in common with their younger counterparts was that they all looked so miserable, like they really did not want to be there. Moving on to the food. Miniscule portions, which was actually a blessing because I have never tasted food like it. Inedible. Luckily I took heed of previous reviews and had reserve food in my carry-on bag. My overall experience was not a very pleasant one. US Airways appear to do everything on the cheap and it shows.

US AIRWAYS review :  20 March 2009 : by Simon Channon

Round trip MAN-MCO via PHL in Envoy/First Class. Outbound flight good service from attentive crew, excellent food and drink, arrived early. 90 minute technical delay on flight to Orlando, otherwise fine. Airline switched our return leg from MCO to an earlier flight - no First Class available, and awaiting refund. 9.00pm flight home from PHL awful. Technical fault meant a return to gate from taxiway. Overall it took five hours to fix the fault: with one exception, the FAs were useless, most gossiping with the pilots in the forward galley and munching snacks. We were offered just two drinks of water/orange juice in the five hour period and requests for something to eat (after midnight!) were greeted with a brusque thrusting of two packets of nibbles and swet biscuits: not what I expected on a Business Class ticket. It's probably no coincidence that US Airways is the cheapest Business Class across the pond; it seems our experience matches that of many other customers - they're fine till something goes wrong. Then they're seriously sub-standard.

US AIRWAYS review :  12 March 2009 : by Jonathan Klein

I usually fly them as they offer the cheapest flights to Germany from the US. Food is good, planes are reasonably clean, and staff has always been pleasant. On the negative side, 3 out of 4 flights with them have been delayed, they lost my baggage twice out of 4 flights, and the entertainment system was down on my last transatlantic flight. You get what you pay for and I will continue to fly with them, but I can't say they are my favorite airline either.

US AIRWAYS review :  11 March 2009 : by G Boisvert

PHX-PHL on a redeye. Paid $15 to check bag, and was then disappointed to discover that US Airways will check bags for free at the gate, as they did for many, many passengers. No food offered once in the air, not even for purchase, which was especially annoying given that all the shops in the airport were closed before our late departure, so there was no opportunity to buy food before the flight. Flight Attendants made one drink run then disappeared to the back, never completing another drink run. To the airline's credit, the seats were actually very comfortable and the legroom seemed adequate, and we actually arrived quite early in Philadelphia. However, on a four hour cross country flight there needs to be some food available, even if it is for purchase, and it certainly wouldn't hurt if they made more drink runs. I'd fly them again just for the convenience of the red eye, but their service leaves a lot to be desired.

US AIRWAYS review :  11 March 2009 : by K Wells

LGW-CLT-BWI return. Flew out Business Class. Dedicated Check-In at LGW fast and easy. US Airways Lounge was not open due to refurb, so given access to the Virgin Clubhouse. As with all Virgin products the lounge was fantastic, as was service! Boarded flight 20 mins early, very comfortable seat, food well cooked and a good choice. Cabin almost empty which gave the feeling of more space. Cabin crew very friendly and attentive and IFE had good selection of films and music. Flights on time to CLT, security and immigration at CLT very fast, and connecting flight ontime to BWI. Return flight First Class, (Lay flat beds) which are comfortable, First Class cabin on the A330 has only 8 seats. Service again very good, although crew not as interactive as outbound crew. Food great, and I managed 5 hours sleep. Woken 60 mins prior to landing and offered juice, tea and breakfast. All in all, an A1 service. I agree with other comments, not as good as BA or Virgin, but you get what you pay for these days. I would fly again with US Airways, but only in Business, as economy is very small and cramped!

US AIRWAYS review :  10 March 2009 : by D Stroh

FRA-CLT-LAS return in Economy. All flights on time, check-in fast and efficient. A330 on both transatlantic flights with IFE on demand. Crew very attentive.

US AIRWAYS review :  10 March 2009 : by John Taunton

I'm a regular flyer from MAN-PHL. Usually no problems. Flights more or less punctual, film choice OK (though very poor on my most recent flight, so not sure if this is a sign of things to come) and good vegetarian option with the meals. However, this time, they seem to have lost my bag, and the service in trying to track it is appalling. It would be easier to bear if they just told you straight off that they aren't going to make any effort whatsoever, rather than put you through the ensuing pointless charade. The claim form is also a joke, with four lines to describe every item in your bag, complete with place, and exact date, of purchase plus original prices.