US Airways Customer Reviews and US Airways Passenger Trip Reports

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Booked flight on May 25, departing for Aruba August 26 at 9.23 am. Made it to gate at 8.15 am. At 9 am it was announced our flight was delayed for mechanical problems. That was the last announcement we'd ever heard about the status of our flight. After observing a number of people at the gate desk, we got in line too. Reached the desk at 10 am and was told the flight had been cancelled, and we'd miss our connection. Asked if they could make an announcement since the flight status monitor showed the flight leaving on time. Because we didn't find out until 10 am that the flight had been cancelled, we missed the chance to re-book to make our connection. Ended up having to re-book for the next day, August 27. Same scenario when departing from Aruba. Our flight departing August 31 at 4.40 pm was delayed because of mechanical problems, and we missed our connecting flight. Departed Aruba at 8.45 pm August 31, arrived in Charlotte at 11.30 pm. Waited in the airport instead of taking hotel voucher because our connecting flight was at 7.30 am, September 1. Didn't get the great seats I'd booked 3 months prior. Instead, sat next to the bathroom on the first flight, and in the last row on the second flight.

Every single time I fly with them the check in staff are rude and the flights are either overbooked or delayed. I was trying to fly out of SDF with a connecting flight in Charlotte going on to MSP. The check in lady informed me rudely that my flight was an hour behind schedule and I would miss my connecting flight and be stuck overnight in Charlotte where all hotels were already booked so I would be sleeping at the airport. My other option was to switch to Delta for a non-stop the next morning. I was only going up to MN for the weekend to bring my son home and to spend some time with family, because of the delay I will now only get about 8 hours with my loved ones and have to fly right back to Louisville. I can't extend my vacation because of work and US Airways did nothing to try and make the situation better. I would not recommend them to anyone!

Had a 6am flight out of SFO. Waited in line with everyone else for baggage check. The result was taking an hour to get through security because the lines were already long. They wanted $90 for an overweight bag. Then my connection in Phoenix had a man that should have bought 2 seats. I had part of a middle seat. My back was up against the arm rest because we couldn't put those down. I really don't know how this airline stays in business.

Left Akron, Ohio. Bad weather in Charlotte, so our landing was delayed. The pilot said that we were low on fuel, so needed to stop for 10 minutes in Knoxville and then we would be cleared to go. Waited an hour to get fuel, so of course was late for my connection (which was sitting in line to take off along with 20 other planes). Wouldn't give me a direct flight back and no compensation for their delay in Knoxville, not weather delayed. Will not fly again with them.

MAN-PHL-LGA on 06/08/12, flight arrived late at MAN but made up time to PHL for connecting flight to LGA. Staff were pleasant and came round several times with drinks service. On 10/08/12 took connecting flight to LAS via EWR only to find out that flight was cancelled due to storms, US Air staff then booked us on a flight via United Airlines to LAS. on 17/08/12 took flight from LAS-PHL-MAN, air hostess was rude and abrupt. As the plane was taxi-ing on the runway, an announcement was made to the passengers not to use the lavatories, this air hostess just sat on her seat letting passengers do what they want, she didn't even bother to close the overhead compartment as the plane took off. Overall the seats were hard and uncomfortable, food were average, in flight entertainment system was ok.

In June my husband and I took US Air to the Dominican Republic. Things began to go wrong from the start of our trip. When we got to the airport they told us that they could not check our bags through to our final destination. We had to claim our bags in Philadelphia and recheck them through to the Dominican Republic. We accepted our fate and went to the gate to wait for our flight. After sitting for about 10 minutes they told us that our flight would be delayed an hour. After waiting the extra hour we were finally on our way. When we got to Philly to claim our bags they had lost one of our bags. They couldn't tell us where it was but that we would eventually get it. We then went to check our other bag and were told that we would no longer be sitting together, that our seat numbers were just suggested seat numbers and those seats were not available anymore. When we insisted that they put us together after all that they put us through already they said ok for 50 more dollars a seat. We did not take that deal. After arguing with no resolution we finally just went to the gate. When I told the gate agent what happened she somehow was able to sit us together. We continued our flight to the Dominican and when we arrived at ten in the evening, guess what? Bag number two did not get on the plane. So here we our in the Dominican Republic with no baggage. Again they could not tell us where our baggage was but that when they found it they would ship it to our hotel. We did get our luggage late the next day but our whole experience with this airline was terrible.

MCO-PHL return. Outbound flight was two hours late -the airplane had to be rebooted. However, the gate agent did a good job keeping us informed with updates. Return flight left early, got in on time. Service is bare bones - a soda and that's about it. But at least the flight attendants were friendly. When you have low expectations, any positive is a positive.

On a weekend trip to NYC they cancelled 2 of my 2 flights. After being stranded on the Tarmac for over 2 hrs they completely cancelled our flight and had no solutions other than we will book you out either Sat, or Monday. No accommodation, no refunds without loosing the connecting flights and not so much as calling a taxi to take us to the train station. To add insult to injury they boarded the next flight on time to the same destination, it seems the people waiting for hours should receive the next available flight. Then they cancelled our flight leaving NYC and their solution was to book us back home over 24 hrs later.

Flew Dublin - Philadelphia return on a 767. Outbound delayed several hours due to problems the previous day. Airline kept us well briefed but the meal voucher did not cover a sandwich and coffee. US 767's do not have seat back TV so its buy headphones and try to watch the small screen several rows ahead. Return was preceded by an Air Wisconsin US Express DCA - Philadelphia CRJ200 flight. It was a couple of hours late putting the connection at risk. US were excellent at helping us with this - buggy's waiting to whizz people from the arrival gate to the departure terminal, held the 767 back for a few minutes for us etc. Also of all the 6 or 7 airlines flying from Ireland to the States, US Air seems always to be the cheapest. Just wish the in flight entertainment was a bit better.

PHX-CLT-PBI return. Coach PHX-CLT and first the remaining 3 segments. Service good on all flights. Outbound flights were fine and comfortable but return CLT-PHX was the best of all legs. FA worked hard and was attentive and provided great service. Meal on board was good. Ground crew good, polite and patient with passengers in all airports, especially CLT.

Minneapolis to Las Vegas with Phoenix connection. Flights were on time, staff was fine and seats were comfortable, for economy. Price was fair.

I flew First Class DCA-BUF.  Check-in staff was rather unfriendly despite my trip was FC. The inflight was OK for US airlines standards. Flight attendant was friendly and attentive.

US Airways cancelled my flight (because they had "Flight Crew issues"), wouldn't re-book me on another carrier except for Delta (which would have been fine but the next available flight was the next morning), and would not pay to put me up in a hotel while I waited for the only flight they could put me on the next day. I will not fly US Airways again and I do not recommend them!

On a flight from Columbus, OH to Charlotte, NC. Re-routed due to weather. Sat on Knoxville tarmac for about an hour. I could handle that. Missed my connecting flight in Charlotte when the weather cleared. I could handle that as well. Since I now missed my meeting in my connecting city due to weather, I no longer needed to go, and tried to retrieve my bags from the US Airways baggage centre in Charlotte airport. I was told that they could try, but it could take anywhere from 15 minutes to 4 hours and even then there was no guarantee that they could get my baggage, and that it would likely go on to its final destination. I could even handle that, but the representative was so flippant and rude telling me she was doing her job, that was the policy, she wasn't even supposed to be working since her shift was over, etc. This representative was rude and showed absolutely no empathy for my situation.

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