US AIRWAYS Passenger Reviews and Customer Trip Reports

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US AIRWAYS customer review :  28 September 2009 by Anthony Hoke   (USA)

Glasgow to Philadelphia First Class delayed 4 hours. Missed connection to SFO but provided tickets for flight leaving at 1800 - no seat assignments. Upon arrival at gate I asked about seat assignments told that "Flight was overbooked now, you are standby and to stand aside while ticketed passengers could board." Finally, after the gate was cleared we were called but only for one in party of two and the agent said "You have 20 seconds to decide which one of you is going?" I declined allowing another standby to go. We were called again and this time the tickets were taken and we were told, "Find any available seat." US Airways is truly a no frills airline experience. No Movie presentation as equipment has been removed during the gas crunch with no plans to reinstate the service. Bulkheads appear to be worn from people's feet and meal tray was broken and sat on my lap. Very disappointed with the service and attitude of employees both on the ground and the FA's.

US AIRWAYS customer review :  28 September 2009 by C Lewthwaite   (UK)

LGW-CLT-LAS out, SFO-CLT-LGW on return. The seats on the A333 international section are very uncomfortable - seats on A320/A321 on the domestic legs were a lot more comfortable. The entertainment on A333 was very basic compared to other airlines. The cabin crew were good but must be coming up to retirement soon - all looked late 50's in age.

US AIRWAYS customer review :  28 September 2009 by A Hamilton   (UK)

Glasgow to Las Vegas via Philadelphia and flights were fine. The only problem we had was not being allocated seats together on the Glasgow to Philadelphia flight even though we checked in early. All flights were on time, food was OK and legroom was excellent. For the price we paid it was great value and will fly with US Airways again.

US AIRWAYS customer review :  22 September 2009 by R Czepukojc   (UK)

LGW-CLT-MYR, SAV-CLT-LGW on A333 (transatlantic) E90/CRJ (US Airways Express). An uneventful but forgettable trip on US Air. Check in at LGW very slow with no self-service machines. The two US Airways flights to CLT and PHL depart within 20 mins of each other, yet only 2 check in agents to process two large economy cabins. Envoy had the choice of three dedicated agents. Onboard, US Air have reinvented torture for the 21st century with their A330 seat. I'm 6'4" and could barely squeeze into the tight seat - 31" seat pitch is terrible which meant my knees were imbedded in the seat back in front, little recline on the seat and an IFE/AVOD box on the floor in front restricted all foot space which meant for a terrible nine hour flight. If you're over 6'0" travelling in economy, suggest you request a 'C' aisle seat in the forward economy cabin, approx rows 8-25, to limit the pain. Inflight catering infrequent, food minimal but edible, service professional but lacked warmth, aircraft interior tired and drab. My partner's food dietary request was received and accommodated however. Internal flights with US Airways Express to Myrtle Beach and from Savannah much more pleasurable with brighter and cleaner aircraft. Return flight from CLT-LGW delayed by 4 hours due to maintenance - received notification upon connecting at Charlotte. $10 meal vouchers distributed. With only one A330 flying the CLT-LGW sector, delays seem common. Overall, 5/10 for US Airways for safe arrivals and direct routing to the Carolinas from the UK, though transatlantic economy product lags some way behind European carriers, even with the current economic cut-backs.

US AIRWAYS customer review :  22 September 2009 by Neil Ogg   (UK)

London Gatwick to Charlotte/Fort Myers return. Both transatlantic flights were full and although I asked well in advance for special seats for my daughter, who has medical problems, nothing was done. Although we checked in early most seats had been allocated - apparently to passengers who booked in the USA. Outbound flights were on time and the recheck at Charlotte was efficient, although the Airbus on the flight to Charlotte looked in need of refurbishment. The time of our return flight from Fort Myers to Charlotte was advanced by almost 2 hours without explanation - at considerable inconvenience to us. The flight from Charlotte to Gatwick was then delayed by 3 hours - again without apology or explanation. Good value but service second rate.

US AIRWAYS customer review :  18 September 2009 by P O'Brien   (UK)

Birmingham, UK - Philadelphia - Los Angeles and return. All four flights full. BHX-PHL catering reflected the cutbacks in airline catering on intercontinental flights but what little was served was edible and impressed with the drinks and pretzels served at the end of the movie in addition to the snack served prior to arrival in PHL. The salad we bought on the PHL-LAX was the best food we had on board. The cabin crew were quite good, not exactly welcoming or "into" customer service but a few stood out as did a few of the comments I overheard about passengers both in general and specific - it seems that some of them resent having to do the job - so why do it? On return the checkin at LAX was outrageous with 1 person on duty. It may have been 5am but they choose the flight times and should staff appropriately. Other staff dripped on gradually and the one who checked our hold bags didn't tag one through to BHX so a bit of a sting in tail tho it turned up 36 hours later. I don't object to paying for drinks but they certainly shouldn't be charging for such dreadful IFE.

US AIRWAYS customer review :  10 September 2009 by T Burner   (Germany)

FRA-ORD - I am a Star Alliance Gold Member and surprised that there was no premium checkin.. This was my second flight with them. My seat was 34F Coach - I am 6ft tall and I could not move an inch back there. I dont remember any flight that was this uncomfortable on an intercontinental route. A larger than usual number of passengers were standing in the hallway for the same reason. Entertainment, food and crew was OK, but you had to pay for earphones. Also they are ridiculously serious about the weight of checked baggage (not for safety reasons!). I am terrified for my return flight and seriously consider to drop the flight and take another carrier because of the seats. The tickets were cheap, but other alliances offer more comfy seats, similar quality for similar price. I would rather miss a few miles than having a flight like this.

US AIRWAYS customer review :  10 September 2009 by J Segal   (USA)

PHX-ORD booked in coach. Upgraded to 1st on outbound. Both flights on time. Outbound plane comfortable and FA attentive and pleasant. Food was good for airline food, and multiple drink runs. Return in coach with buy on board and drink run. They then followed with a couple of water runs. Plane on the return was a little tattered, had old America West interior.

US AIRWAYS customer review :  4 September 2009 by K Tyndall   (USA)

Made reservations on US Airways (Bos to LV) many months in advance specifically to get 'good' seats. They changed our seats on both legs - stating they were exit rows and much more comfortable.. I emphasized that I have a bad back and needed to be able to recline, and was assured by telephone customer service, ticketing agent, and boarding person that they reclined. The seats did not recline (in fact, they forced us to sit more forward), leg room was reduced, and they refused to honor our reserved seats (given to last minute bookings, by the way). No apologies, no concessions. Just more of US Airways arrogance and poor customer service.

US AIRWAYS review :  2 September 2009 by L Harbron   (UK)

Our experience seems to have been pretty typical. We flew UK to USA return and also took a couple of internal flights with US Airways. Transatlantic flights oversold in both directions. On the way out our luggage was sent to Chicago - we were visiting San Francisco. Although they managed to get the luggage back to the right airport within 24 hours, they then managed to lose it again between the airport and the hotel, and it took over 4 days to reach us. We were told several times that it was just about to be delivered to the hotel - each time this turned out to be untrue. On the way back the flight, as a result of being oversold, was delayed by over an hour as we all had to queue to have our seat reservations re-checked very slowly in what can only be described as a reseating lottery. They don't enforce their own rules on luggage check-in so some people end up taking several large cases onto the plane for free while others pay to put their luggage in the hold. Pretty annoying if you're one of the ones who've paid to check your luggage, they lose your luggage and you end up having to put the single small piece of hand luggage you brought onto the plane miles away from where you're sitting because the overhead bin is stuffed full of cases that are far larger than the maximum hand luggage size specified by the airline - or like me you're hit during flight by a large case, that shouldn't even be on the plane. On one flight we met a group of people who had all booked together - the electronic system recognised some of them as having booked while denying that the others had reservations. This is without doubt the worst airline I have ever flown with. They didn't manage to wreck an extremely enjoyable holiday, but they certainly tried. Never again.

US AIRWAYS review :  31 August 2009 by M Gallagher   (UK)

London Gatwick to Charlotte. I flew with my wife and 2 year daughter on US Airways and the check in staff in Gatwick were quite unhelpful which did not bode well for the journey. A few hours into the daytime flight, my 2 year wanted to explore and wander up the aisles. The cabin crew made their displeasure obvious and on one occasion as I went to pick up my daughter, one of the crew grabbed her by the scruff of the neck of her top to stop her going past. After I remonstrated that such behaviour was unacceptable we were left alone and whilst we barely received any service, by that stage we were glad just to be left alone. Unfortunately the return journey was even worse. At check in, there were huge queues and when we finally got to check in our bags, one of them was 2 pounds over, so we were forced to either take clothing out and redistribute or pay $50. In the end with a car seat, buggy, nappy bags, etc to carry we paid the $50 just to get out of there. My daughter struggled to sleep on the night flight so I tried to rock her to sleep in my arms at the back of the plane, only to be told by the crew that we were in their way and could not stay there. In the end I rocked her to sleep in the toilet as there were no other spaces in economy apart from the back of the plane. I usually fly 100 times a year for work and leisure and this is without doubt the worse flight experience of my life with the worst customer service and I will never fly US Airways again.

US AIRWAYS review :  31 August 2009 by Sherri Camp   (USA)

Two cancelled flights within a 7 day journey. No notifications what so ever either time. One time we were rebooked on to Continental (I only found this out by calling U.S. Airways 1-800 number while at the cancelled gate). The other time they could not get us a flight until 24 hours later. First flight cancelled in Cleveland to Philadelphia. Other flight cancelled was Philadelphia to Cleveland. They offered no compensation what so ever. Ended up renting a car and driving 7 hours to get to our final destination. Crew on 2 of 4 flights we did make never smiled, were unfriendly and gruff. This was Philly to Munich, Germany and vice versa. Not impressed at all with anything US Airways had to offer. Customer Service is low on their priorities.